____ plans can be defined as alternative plans that can be put into effect if certain key events do not

occur
as expected.? D) Contingency
_______ advantage tends to be self-sustaining so long as key external and internal factors that underlie it
(them) remain(s) stable. Positional
_______ are quantitative criteria commonly used to evaluate strategies. D) Financial ratios
_________ is not part of an external audit? Analyzing financial ratios
__________ is/are corrective actions a firm could take during strategy evaluation. Revising the business
mission,Issuing stock, Revising objectives (3 đáp án)
___________ are perhaps the most commonly used criteria to evaluate strategies. Financial ratios
______________ occur(s) when the nature, types and speed of changes overpower an individual’s or
organization’s ability and capacity to adapt. Future shock
______________is/are the best way to overcome individuals’ resistance to change in strategy evaluation.
Participation
_____is/are the source of a firm’s ____, which is/are the source of the firm’s_____ Resources,
capabilities, core competencies
“A possible and desirable future state of an organization” is called: Vision
“Identifying and evaluating key social, political, economic, technological and competitive

A
A budget is a statement of a corporation’s program in dollar terms. Which is NOT true of the budgetary
function? only one budget is necessary
A checklist of questions, by area or issue that enables a systematic analysis to be made of various
corporate functions and activities is referred to as a strategic audit
A company that operates in at least two different product-market areas in which one product is stable and
the other one is variable, reflects which strategic orientation? C) analyzers
A company with significant assets and activities in multiple countries is known as a (n)  multinational
corporations
A difference between basic financial planning and forecast-based planning is.....  forecast-based
planning incorporates environmental data and extrapolates current trends
A forecasting technique using quantitative measures that attempt to discover causal or at least explanatory
factors that link mo or more time series together is called B) statistical modelling
A final broad test of strategy is its? feasibility.
A firm takes corrective actions during strategy evaluation. Which of the following is NOT a type of
corrective action? Take on more debt
A firm’s mission  is a statement of a firm’s business in which it intends to compete and the customers
which it intends to serve
A goal differs from an objective because it its open-ended
A large business has three levels in its hierarchy of strategy corporate, business and functional
A non-quantitative approach to forecasting that requires simply the presence of people with some
knowledge of the situation to be predicted is called D) brainstorming
A program or tactic is  a system of sequential steps
A relationship that illustrates the term complement is A) Microsoft and Intel
A revised ________ should focus on changes in the organization's management, marketing, finance and
accounting, production and operations, research and development (R&D), and management information
systems (MIS) strengths and weaknesses. ) IFE Matrix
A revised ________ should indicate how effective a firm's strategies have been in response to key
opportunities and threats? D)EFE matrix (external)
A revised ________ should indicate how effective a firm's strategies have been in response to key
opportunities and threats. C) EFE Matrix
A revised __________ should indicate how effective a firm’s strategies have been in response to key
opportunities and threats. EFE matrix
A set of sequential steps or techniques that describe in detail how a particular task or job is to be done is
referred to as a standard operating procedure
A strategy is a company’s? Game Plan to outsmart competitor
A study of nearly 500 of the world's largest corporations indicated which of the following is the most
widely practised form of forecasting. E) trend extrapolation
A sugar company that is worried that consumers may buy artificial sweeteners instead of sugar is
concerned about the C) threat of substitute products
A table which summarizes the key success factors within a particular industry is called a(n) E) industry
matrix
A table which summarizes the key success factors within a particular industry is called a(n) E) industry
matrix
a(n)_______ stance towards change. Proactive
According to author Alvin Toffler, what occurs when the nature, types, and speed of changes overpower
an individual's or organization's ability and capacity to adapt? Future shock
According to Greenley, strategic management offers all of these benefits except that it maximizes the
effects of adverse conditions and changes.
According to Porter, the corporation is most concerned with the intensity of competition within its
industry
According to Porter’s model, a low force can enable the company to earn greater profits and can be
regarded as a(n) opportunity
According to Porter’s model, a strong or high force is likely to reduce profits and can be regarded as a(n)
threat
According to researchers, all of the following encourage individuals to accept change EXCEPT? E) being
overpowered by the nature, types, and speed of changes.
According to the five factors model, an attractive industry would have all of the following characteristics
EXCEPT low barriers to entry
According to the text, the strength of each of the six driving forces varies according to the B) stage of
industry evolution
To achieve company objectives refers to its? Strategy
Adequate and timely ________ is/are the cornerstone of effective strategy evaluation. feedback
All of the following are forces that create high rivalry within an industry EXCEPT fast industry growth
All of the following are principles of good organizational governance, as established by BusinessWeek,
EXCEPT? D) at least three directors are current or former company executives.
All of the following are reasons strategy evaluation is more difficult today except? the decreasing
difficulty of predicting the future with accuracy.
All of the following are reasons strategy evaluation is more difficult today EXCEPT? the increasing
period for which planning can be done with any degree of certainty.
All of the following are reasons to be completely open as opposed to secretive with the strategy process
EXCEPT? openness limits rival firms from imitating or duplicating the firm's strategies
All of the following are reasons to be completely open with the strategy process except? openness limits
rival firms from imitating or duplicating the firm's strategies.
All of the following are technological breakthroughs already having a significant impact on many
industries EXCEPT? growing health consciousness
All of the following reflect activities of a learning organization EXCEPT....  alienating competitors in
the industry
All of the following statements are true except? strategy evaluation should be performed at the end of
specified periods.
 All of these are Richard Rumelt’s criteria to evaluate a strategy except? consonance
All the following are reasons strategy evaluation is more difficult today except? the decreasing difficulty
of predicting the future with accuracy.
Already the European Union and 113 nations including Australia, Mexico, and Canada have ________
IFRS rules? E) adopted or soon plan to use
An analysis of the economic segment of the external environment would include all of the following
EXCEPT the move toward a contingent workforce
An external analysis enables a firm to determine what the firm might do
An industry dominated by a few large firms, all of which struggle with product differentiation, is known
as B) consolidated
An organisation’s strategy generally forms over some time as events unfold
An organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behaviour
to reflect new knowledge and insights is a learning organization
An organization's ability to adapt successfully to changing circumstances refers to its? corporate agility.
Annual objectives? Serve as guidelines for action, directing and channelling efforts and activities of
organization members
Annual objectives? Should be measurable
As a part of the strategic management process, evaluation and control are concerned with all of the
following EXCEPT determining top management benefits packages
As defined in this course, a policy is a broad guideline for making decisions
According to Barney's VRIO framework, the firm's exploitation of a competency pertains to => D)
organization.
A corporation's ability to exploit its resources is referred to as its A) business expertise. => B) capabilities.
A winemaker in California finds it difficult to duplicate a French winery's key resources of land and
climate. This is an example of => A) transferability.
A linked set of value-creating activities beginning with basic materials provided by suppliers and ending
with distributors getting the final product into the hands of the ultimate consumer is called a => A) value
chain.
According to the text, which one of the following is not descriptive of a corporation's culture? => B)
Corporate cultures are only temporary and can be easily changed.
According to Porter, the competitive strategy that reflects the ability to provide unique and superior value
to the buyer in terms of product quality, special features, or after-sale service is called => B)
differentiation.
According to Porter, the term that applies to the breadth of a company's or business unit's target market is
called => A) competitive scope.
An MNC uses which international strategy for entering a foreign market by simply shipping goods
produced in the company's home country to other countries for marketing to minimize risk and to
experiment with a specific product? =>exporting
An MNC uses which international strategy for entering a foreign market by associating itself with a firm
in the host country or a government agency in that country to combine resources and expertise needed for
the development of a new product or technologies? =>joint ventures
An MNC uses which international strategy for entering a foreign market by purchasing another company
already operating in the area developing synergistic benefits gained from acquiring strong complementary
product lines and a good distribution network? =>acquisitions
A firm's expansion into other geographic locations and/or increasing the range of products and services
offered to current markets is called =>horizontal growth.
Adding a related or complementary product to a corporation's business units is called A)
concentration. =>concentric diversification.
According to the BCG Growth-Share Matrix, market leaders that typically are at the peak of their product
life cycle and are usually able to generate enough cash to maintain their high share of the market are called
=>stars.
According to the BCG Growth Share Matrix, those products with low market share that do NOT have
the potential to bring in much cash are called => dogs.
According to the BCG Growth-Share Matrix, the key to success is=> market share.
According to the text, 75% of a company's market value is derived from its=> intangible
assets.
According to Campbell, Goold, and Alexander in their parenting-fit matrix, when parent companies create
more value than any of their rivals would if they owned the same businesses, they have => parenting
advantage.
A corporate strategy that cuts across divisional boundaries to build synergy across business
units to improve the competitive position of one or more business units is called A) vertical
strategy. =>horizontal strategy

C
Changes in the organization’s management, marketing, finance/accounting, R&D and CIS strengths and
weaknesses should be the focus of a revised? IFE matrix.
Changes in the organization's management, marketing, finance/accounting, R&D and CIS strengths and
weaknesses should be the focus of a revised? IFE matrix ( Internal)
Climate models are projecting hotter, drier, and less predictable climates, resulting in a significant drop in
water run-off in most of the Middle East and North Africa by? C) 2050.
Companies with fairly broad product lines that focus on product innovations and market opportunities,
reflect which strategic orientation? D) prospectors
Competitive advantage can best be described as  increased efficiency
Competitive advantage is normally the result of superiority in resources, skills, or? position
Competitive advantage normally is the result of superiority in all of these areas except? consistency.
Competitive advantages are normally the result of superiority in one of three areas. Which of the
following is one of them? Resources
Competitors are more likely to respond to competitive actions that are taken by market leaders
Controls need to be ________ rather than ________. Action-oriented; information-oriented
Corporations that lack a consistent strategy-structure-culture relationship reflect which strategic
orientation? B) reactors
Corrective action should do all of the following except? avoid external opportunities.
Corrective action should do all of the following EXCEPT? avoid external opportunities
Corrective actions are __________ as a result of strategy evaluation. almost always needed
Corrective actions are almost always ________ except when external and internal factors have not
significantly changed and the firm is progressing satisfactorily toward achieving stated objectives. needed
Corrective actions are expected to? A) strengthen an organization's competitive position in its industry.
Corrective actions are not needed when? external and internal factors have not significantly changed.
Corrective actions should? strengthen an organization's competitive position in its industry.
Corrective actions should? strengthen an organization’s competitive position in its industry.

D
Describe the four general forces in the societal environment. Answer: The four general forces in the
societal environment are political-legal, and sociocultural Economic forces regulate the exchange of
materials, money, economic, technological, energy, and information Technological forces generate
problem-solving inventions Political legal forces allocate power and provide constraining and protection
laws and regulations Sociocultural forces regulate the values, mores, and customs of society.
External assessment is performed in which of the strategic management phase? Strategy formulation stage

F
Familiarity with local environments usually makes gathering and evaluating information much easier for
________ organizations than for ________ ones? small; large
FedEx stipulates specific employee behaviours including how a driver dresses to how keys are held when
approaching a customer’s door. This is an example of a procedure
FedEx's application of information technology to all its operations is an example of => C) core
competencies.
Financial ratios are used to compare a firm's performance over different periods, to compare the firm's
performance to industry averages, and to compare a firm's performance with? the performance of
competitors
Financial ratios are used to compare a firm's performance over different periods, compare the firm's
performance to industry averages, and compare a firm's performance with? the performance of
competitors
Firms with few competitive resources are more likely delay responding to competitive actions
formulation, Implementation, control and evaluation

G
Growth through diversification out of an industry into an unrelated industry is called A)
concentration. =>conglomerate diversification.

H
How does a revised External Factor Evaluation Matrix compare to an existing External Factor Evaluation
Matrix? The weightings may be different, The key factors may be different, and The total weighted score
may be different. (3 đáp án)

I
If success for one organizational department means failure for another department , then strategies may
be? inconsistent.
If you discover during the course of strategy evaluation that major changes have occurred in the firm's
internal strategic position, you should? Taking corrective actions important part of an external audit.
political
___________is not part of an external audit. Analyzing financial ratios
In a fragmented industry, E) all of the above
In a Spencer Stuart 2017 survey, women made up ________ per cent of new directors appointed at S&P
500 companies.? 36
In a survey of 50 corporations, which of the following was rated as one of the three top benefits of
strategic management? clearer sense of strategic vision for the firm
 In evaluating strategies, __________, one of Rumelt’s criteria for evaluating strategies, refers to the need
for strategists to examine sets of trends.  consonance
In evaluating strategies, which one of Rumelt's criteria for evaluating strategies refers to the need for
strategists to examine sets of trends? Coherence
In the airline industry, frequent-flyer programs, ticket kiosks, and e-ticketing are all examples of
capabilities that are valuable
In the EFAS Table, the indicator of how well a particular company is responding to current and expected
factors in its external environment is characterized by the AVIFAS C) total weighted score
In the final phase of strategic management, strategic information is available to.... people throughout the
organisation
In the important publication used to evaluate a firm's strategy, the Fortune 50 includes all of the
following? E)the top hospitals
In which type of international industry do corporations tailor their products to the specific needs of
consumers in a particular country? D) multi-domestic industry
Industry analysis is primarily concerned with a corporations’  task environment
Ineffectiveness and/or inefficiencies indicate the need for? some form of corrective action.
Ineffectiveness and/or inefficiencies indicate the need for? reductions in pay.
Intel was able to gain a significant cost advantage over its competitors in the production and sale of
microprocessors because of  economies of scale
The internal analysis enables a firm to determine what the firm can do
International financial reporting standards (IFRS) comprise approximately ________ pages. B) 5,000
is the foundation of the blue ocean strategyValue Innovation
In the EFAS Table, the indicator of how well a particular company is responding to current and expected
factors in its external environment is characterized by the => C) total weighted score.

K
KAPKAL Power’s interested to achieve a 10 per cent return on equity (ROE) in their core electric
Knowledge that can be easily articulated and communicated is known as A) tacit knowledge => B)
explicit knowledge.
______ is more valuable because it can provide companies with a sustainable competitive advantage that
is harder for competitors to imitate => A) Tacit knowledge
Knowledge that is not easily communicated because it is deeply rooted in employee experience or in a
corporation's culture is called => A) tacit knowledge.

L
Large-scale, future-oriented plans, for interacting with the competitive environment to
List eight current sociocultural trends in the U.S. that are transforming North America and the world.
Answer: Eight current sociocultural trends in the U.S. that are transforming North America and the world
are as follows: Increasing environmental awareness Growing health consciousness Expanding seniors
market Impact of Generation Y boomlet Decline of the mass market Changing pace and location of
Changing household compos Increasing the diversity of work
Long-term objectives should be all of the following except continually changing

M
Mintzberg's notion of "crafting" strategies?? suggests that strategic decision-making be based primarily on
holistic thinking, intuition, creativity, and imagination
Modern organizational realities demand many skills from employees. Which of the following is NOT a
required skill? Patience
Most organizations can afford to pursue ________ corporate-level strategies at any given time. A) only a
few
Most quantitative criteria are geared to ________ objectives rather than ________ objectives? annual;
long - term
Most quantitative criteria are geared to ________ objectives rather than to ________ objectives.? C)
annual; long-term
Does most strategy literature advocate that strategic management is? more of a science than an art
Most strategy literature advocates…….. that strategic management is? A) more of a science than an art.
New entrants to industry are more likely when (i.e., entry barriers are low when…) product
differentiation in the industry is low

O
Of the following, which one would NOT be considered one of the components of a mission statement?
XYZ shall hire only those individuals who have with sufficient educational levels so as to be of benefit
to our customers
One ground rule necessary for effective brainstorming is B) propose ideas without mentally screening
them.
One of the benefits of globalization is  economies of scale
Only high-priority areas require the insurance of ________ plans? contingency
Organizing means an identifiable group of people contributing their efforts towards the attainment of same
goal. It is important at the time of: Strategy Implementation
In a turbulent and competitive free enterprise environment, a firm will succeed only if it takes
Other software companies could not compete with Microsoft based on the hesitation of consumers to try a
new software. Which of Porter's forces does this reflect?D) bargaining power of suppliers
Political variables have a significant effect on? Strategy formulation and implementation
Product design, manufacturing, transportation, customer use, packaging, product disposal and corporate
rewards should reflect ________ considerations to develop constructive relations with employees,
consumers, suppliers and distributors? environmental
Product differentiation refers to the belief by customers that a product is unique
Research of the planning practices of companies in the oil industry concludes that the real value of
modern strategic planning is more in the that is part of a future oriented planning process than in any
resulting written strategic plan. strategic thinking and organisational learning
Research suggests that strategic management evolves through four sequential phases in corporations. The
first phase is..... basic financial planning
Research suggests that which of the following is one of the best ways to overcome individuals' resistance
to change in strategy evaluation? A) Participation

S
State, and national basis in all countries in which we do business”. This is a mission statement that
contains: Concern for Public Image
Strategic decisions are based on what managers____ ,rather than on what they_____ . Forecast; know
“To improve economic strength of society and function as a good corporate citizen on a local,
Strategic decisions ostensibly commit the firm for? A long time, typically five years
Social responsibility is a critical consideration for a company’s strategic decision makers since? The
mission statement must express how the company intends to contribute to the societies that sustain it
Strategic issues require which level of management decisions? Top
Which of these basic questions should a vision statement answer? What do we want to become?
Strategic management involves The_________ , directing,_____and controlling of a company’s strategy-
related decisions and actions. Planning; organizing
Strategic management is that set of managerial decisions and actions that determine the long-run
performance of a corporation. Which one of the following is not one of the basic elements of the strategic
management process? statistical process control
Strategic management is? Based on the use of quantitative and qualitative information
Strategic management process activate in the sequence of ______? Environmental scanning, Strategy
Strategic planning within a small organization... should be a formalised and sophisticated system
Strategic planning within a small organization.... may be informal and irregular
Strategic-management audit is known as: Environmental scanning
Forecasting tools can be broadly categorized into two groups. Those are: Qualitative, Quantitative
________ identifies a firm’s major competitors and their particular strengths and weaknesses in relation to
a sample firm’s strategic position. Competitive Profile Matrix
Strategy -evaluation activities should be performed? on a continuous basis.
Strategy evaluation at the _______ level involves using specific performance measures-qualitative and
quantitative-for each functional area? functional
Strategy evaluation is based on? Production quality
Strategy evaluation is becoming __________ with the passage of time. increasingly difficult
Strategy evaluation activities should be performed?  on a continuous basis
Strategy-formulation concepts and tools? Do not differ greatly for differ and type of organizations
Success today? is no guarantee of success tomorrow
Suppliers are powerful when they offer a credible threat of forward integration
Switching costs refer to the one-time costs customers incur when buying from a different supplier

T
Those critical strengths and weaknesses that are likely to determine if a firm will be able to take advantage
of opportunities while avoiding threats are called => C) internal strategic factors.

The ability of a corporation to shift from one dominant strategy to another is called... strategic
flexibility
The ability of an organization to reshape its environment is described by.... the strategic choice
perspective
The ability of competitor to use duplicated resource and capab to imitate the other firm's successis called?
replicability
The acronym SWOT stands for Strengths, Weaknesses, Opportunities, and Threats
The act of oversight and direction for an organization is referred to as? governance
The collective strength of the interaction of potential entrants, buyers, substrates, suppliers, firm rivalry,
and other stakeholders determine  the ultimate profit potential in the industry measured in serms of
long-run return on invested capital
The combination of the degree of complexity and the degree of change ex called? environmental
uncertainty
The competitive moves and business approaches a company's management business approaches a
company's management is using to grow the business, compete sucessfully, attract and please customers,
conduct operation, responds to changing economic and market conditions and achive organizational
objectives is referred to as its? mission
The corporate level is where top management directs overall strategy for the entire organization
The corporate mission is best described by which one of the following? The purpose or reason for the
corporation's existence.
The corporate mission is best described by which one of the following the purpose of reason for the
corporation existence
The corporation’s task environmentincludes those elements or groups within an organization’s industry
The corporation's task environment? includes those elements or groups within an organization's
industry.
The development of long-range plans for the effective management of environmental opportunities and
threats in light of corporate stregths and weakness is known as  strategy formulation
The emphasis of strategic management is on... long-term performance
The environmental segments that comprise the general environment typically will NOT include
substitute products or service
The existence of a performance gap should caue managers to question their objective, strategic and
policies
The first activity in the strategy-evaluation process is to? examine the underlying bases of a firm's strategy
The fundamental purpose for the existence of any organization is described by its mission
The fundamental purpose of an organization’s mission statement is to define the organization’s purpose
in society
The GAAP standards are comprised of ________ pages. 25,000
The goal of the organization’s is to capture the hearts and minds of employees, challenge them, and evoke
their emotions and dreams vision
The highest amount a firm can charge for its products is most directly affected by the cost of substitute
products
The idea that the positioning of one's ________ can enhance their combined effectiveness is familiar to
military theorists, chess players, and diplomats. resources
The immediate external environment includes ? Competitors
The integrated internationalization of markets and corporations is called.... globalization
The issues priority matrix used enviromental scanning is composes of two axis or dimensions which are
labeled  probability of occurience and probable impact on the corporation.
The mode of strategic decision-making typical of most universities, many large hospitals, a large number
of govermental agencies, and a suprising number of large corporations is adaptive
The mode of strategic formulation used when top management has a reasonably clear idea of the
corporation’s mission and objectives, but choose to develop a series of tentative or partial strategis instead
of developing full-blown strategies is called logical incrementalism
The monitoring, evaluating, and disseminating of information from the external and internal environments
to key people within the corporation is referred to as.... environmental scanning
The most important aspects of a company's business strategy? the actions and moves in the marketplace
that managers take to sam sustainable competitive advantage.
The most widely used forecasting technique used after trend extrapolation is C) scenario-writing
The organization’s corporate mission statement should contain explicit descriptions of their competitive
advantages
The origin of competitive advantage lies in the ability to identify and respond to environmental change
well in advance of competition
The primary focus of strategic management is the total organisation
The process by which strategies and policies are put into action through the development of program,
budgets, and procedures is strategy implementation
The process of performing an external audit needs to include: as many managers and empl possible.
The purpose of strategy evaluation is to? alert management to problems or potential problems.
The rate at which others can duplicate a firm's underlying resources, capabilities, or core competencies is
called? Imitability
The S in SWOT stands for.....  strengths
The strategic management process is shaped by?  external factors such as the industry's economic and
competitive conditions and internal factors such as the company's collection of resources and capabilities.
The Strategic Management model present the following process for strategy formulation? Mission --
Objectives -- Strategies -- Policies.
The strategic management process is the full set of commitments, decisions, and actions required for the
firm to achieve above-average returns and strategic competitiveness.
The strategy -evaluation process should foster? mutual understanding.
The T in SWOT stands for...  threats
The task environment... includes those elements or groups within an organizations industry
The task of strategy choice involves developing plans and activities which will improve the
organisation’s performance and competitive position
The term used to describe new products, services, methods, and organizational approaches that allow
businesses to achieve extraordinary returns is.... innovation
The theory that proposes organizations can and do adapt to changing conditions by imitating other
successful organization is known as? Institution Theory
The theory that proposes organizations can and do adapt to changing conditions by imitating other
successful organizations is known as.... institution theory
The three organizational levels are corporate level, business level, functional level
The time horizon involved with regard to basic financial planning is usually..... one year
The triple bottom line refers to which of the following?  traditional profit/loss, social responsibility and
environmental responsibility
The two factors that tend to determine whether an industry will be primarily multidomestic or primarily
global are (1) the pressure for coordination within the MNCs operating in that industry and (2): markets.
A) the pressure for local responsiveness on the part of individual country markets.
The type of strategy, which achieves corporate and business unit objectives and strategies by maximizing
resource products is  functional
The type of strategy, which describe a company’s overall direction in terms of its general attitude toward
growth and the management of its various business its  corporate
The type of strategy, which emphasizes the improvement of the competitive position of a corporation’s
products or services in a particular industry or market segment served by a business unit is  business
The U.S. major home app General Electric, and Electro A) that has evolved from an c B) in which each
company maintained a distinct product line. C) that was once fragmented, but now is consolidated
The variables structure. culture, and resources pertain to the... internal environment
The various organizational routines and processes that determine how efficiently and effectively the
organization transforms its inputs into outputs are called core competencies
The vision and mission statement can often be found in annual reports.
The__________comprises economic and social conditions,political priorities and technological
developments, all of which must be anticipated,monitored, assessed and incorporated into the executive’s
decision making. Societal environment
Those critical strengh and weeknesses that are likely to determine if a firm will be to take advantage of
opportinity while avoiding threats are called? internal strategic factors.
Those variables that can affect significantly the overall competitive positions of companies within any
particular industry are known as? key success factors
Those variables that can affect significantly the overall competitive positions of companies within any
particular industry are known as D) key success factors
Those variables that can affect significantly the overall competitive positions of companies within any
particular industry are known as D) key success factors
Through market research, corporations are able to practice_with various products or services so that
managers can discover what niches to seek, which new types of products to develop, and how to ensure
that a company's many products do not directly compete with one another? market segmentation
To succeed in a hypercompetitive industry, companies must be willing to D) cannibalize their own
successful product lines
Today, boards of directors are composed mostly of? outsiders.
Top-down planning that emphasizes formal strategy formulation and leaves the implementation issues to
lower management levels is known as.... externally orientated planing
Trend extrapolation is B) the extension of present trends into the future trends and events”. Which of the
followings best describes this statement? Performing an external audit
Typically how many strategic decision levels are in the corporate decision-making hierarchy? 3 utility, 14
percent ROE on water resource operations, and 15 per cent ROE on support
The rate at which others can duplicate a firm's underlying resources, capabilities, or core competencies is
called => C) imitability.
The speed with which other firms can understand the relationship of resources and capabilities supporting
a successful firm's strategy is called => D) transparency.
The ability of competitors to use duplicated resources and capabilities to imitate the other firm's success is
called => E) replicability.
The business model used by Spirit Airlines in offering a low-priced fare to the mass market is the => A)
efficiency model.
The most logical growth strategy for a corporation having a strong competitive position
possessing a high market share in a highly attractive industrys =>
concentration.
The purpose of vertical growth is to =>take over a function previously provided by a supplier or by a
distributor.
The purchase of Carroll's Foods for its hog-growing facilities by Smithfield Foods, the world's
largest pork processor, is an example of =>backward integration.
The ability for Nike to manufacture its own shoes and then build stores for distribution is an example of
=>forward integration.
The strategy which takes place in two basic phases of contraction and consolidation is=> turnaround.

W
What activity is defined as having alternative plans that can be put into effect if certain key events do
not occur as expected? Contingency planning
What aims to balance long term with short term concerns, financial with non -financial concerns, and
internal with external concerns? The Balanced Scorecard approaches
What aims to balance long-term with short-term concerns, financial with nonfinancial concerns, and
internal with external concerns? B) The Balanced Scorecard approach
What are guides to decision-making? policies
What are the key enviromental trends that are judged to have a medium to high probability of occurrence
and a medium to high probability of impact on the corporation?  external strategic factors
What are the means by which long-term objectives will be achieved? Strategies
What can be defined as the art and science of formulating, implementing and evaluating cross-functional
decisions that enable an organization to achieve its objectives?  Strategic management
What characterizes the planning mode of strategy formulation? definition c
What corrective actions should a firm take during strategy evaluation? Revising the business mission, B)
Revising objectives C) Issuing stock D) Selling a division
What factor determines the final design of a firm's strategy -evaluation and control system? The
organization's characteristics
What has been shown to permit a quick response to change, prevent panic in crisis situations, and make
managers more adaptable? C) Contingency plans
What is a set of business units or firms that "pursue similar strategies with similar resources?" A) strategic
group
What is a set of business units or firms that “pursue similar strategies with similar resources"? strategic
group
What is happening to strategy evaluation with the passage of time? ) It is becoming increasingly difficult
What is meant by the term ‘Stakeholder’? A person who is related with a business
What is not a characteristic of an effective evaluation system? Information - oriented
What is the basis for quantitative financial evaluation? Financial ratios
What is the best type of strategy evaluation? Continuous
What is the best way to overcome individuals' resistance to change in strategy evaluation? Participation
What is the central purpose of strategic evaluation? Evaluate the effectiveness of strategy to achieve
organisational objectives
What is the cornerstone of effective strategy evaluation? Adequate and timely feedback
What occurs when the nature, types and speed of changes overpower an individual's or organization’s
ability and capacity to adapt? Future shock
What permits quick response to change, prevents panic in crisis situations, and makes managers more
adaptable? C) Contingency planning
What term is defined as "a systematic process of objectively obtaining and evaluating evidence regarding
assertions about economic actions and events to ascertain the degree of correspondence between these
assertions and established criteria, and communicating the results to interested users"?Auditing
What term refers to a systematic process of objectively obtaining and evaluating evidence regarding
assertions about economic actions and events to ascertain the degree of correspondence between these
assertions and established criteria, and communicating the results to interested users? E) Auditing
What term refers to the need for strategists to examine sets of trends, as well as individual trends in
evaluating strategies? Coherence
When a company's core competencies are superior to those of competitors, these are known as?
Distinctive Competencies
When an industry relies heavily on government contracts,which forecasts can be the most
When an organization is evaluating its strategic position, which is not one of the strategic questions that an
organization generally may ask itself? are we on target to hit our financial objectives next year?
When defining strategic management the most important thing to remember is that it is A living
evolving process

When empowered employees are held accountable for and pressured to achieve specific goals and are
given wide latitude in their actions to achieve them, there can be? dysfunctional behavior.
When empowered employees are held accountable for and pressured to achieve specific goals and are
given wide latitude in their actions to achieve them, there can be? dysfunctional behavior
When examining the corporate valae chain of a particular product or service, which one the following is
not one of the primary activities that usually occur? Auditing and accounting
When General Motors considers making its own automotive parts, Delphi Automotive Supply Company
would be concerned with the B) bargaining power of buyers.
When strategic management have a willingness to reject unfamiliar as well as negative information it is
referred to as  strategic myopia
When the pressure for coordination is strong and the pressure for local responsiveness is weak for
multinational corporations within a particular industry, the industry will tend to become A) global
When the pressure for local responsiveness is strong and the pressure for coordination is weak for
multinational corporations in an industry, the industry will tend to C) multidomestic
When the value chains of two seperate products or sevices share activities, such as the same market
channels, in order to reduce cost, this is an example of? economies of scope
When you discover major changes have occurred in the firm’s internal strategic position while conducting
strategy evaluation, you should? take corrective actions
When you discover major changes have occurred in the firm's internal strategic position while conducting
strategy evaluation, you should? E) take corrective actions.
Which approach to decision-making is most useful when the environment is changing rapidly and when it
is important to build consensus and develop needed resources before committing the entire corporation to
a specific strategy  logical incrementalism
Which barrier to entry do corporations such as P&G use to force new entrants to spend heavily to
overcome existing customer loyalty? product differentiation
Which barrier to entry is demonstrated by Microsoft's MS-DOS operating system?  cost disadvantages
independent of size
Which barrier to entry uses brand identification to force new entrants to spend heavily to overcome
existing customer loyalty?  product differentiation
Which barrier to entry uses cost advantages associated with large size?  economies of scale
Which board of directors’ duty falls under the category of control and oversight over management? C)
Select the CEO
Which environment was generally perceived by business people to be something to exploit, not conserve,
until the twentieth century? The natural environment
Which environment was generally perceived by business people to be a given until the 20 th century? the
natural environment
Which individuals are most responsible for the success and failure of an organization?  Strategists
Which individuals are most responsible for the success and failure of an organization? Strategists
Long-term objectives should be all of the following except? Continually changing.
What are guides to decision-making? policies
Which group would be classified as a stakeholder? Employees, Suppliers, Banks, Communities
Which is the following is NOT a major force in the societal environments? labor forces
Which is the largest group of the current generation in all developed countries? Baby Boomers
Which is the largest of the current US generations?  Baby boomers
Which of the following a not descriptive of intense rivalry among firms? E) product offerings that are
highly differentiated
Which of the following activities are included in reviewing underlying bases of the strategy phase of
strategy-evaluation framework? Compare planned to actual progress
Which of the following are signs of weakness in a company’s competitive position? A declining market
share, poor product quality and few sales in market
It directs at developing new products before competitor improving product quality or at improving
manufacturing processes to reduce costs.? Research and development
Which of the following defines how each individual business unit will attempt to achieve its mission? .
Business strategy
Which of the following defines what business or businesses the firm is in or should be in? Corporate
strategy
Which of the following focuses on supporting corporate and business strategies? Operational strategy
Which of the following is an element of a firm’s remote external environment? Political agencies
Which of the following is an example of a program? reduce final assembly time to three days
Which of the following is an example of a corporate strategy diversity product line to appeal to more
people?
Which of the following is an example of a global industry? C) tires
Which of the following is an example of a policy  75
Which of the following is an example of an objective to increase sales by ten per cent over last year
Which of the following is an example of competing on quick response? a firm’s products are introduced
into the market faster than its competitors
Which of the following is an issue considered in developing corporate strategies? What resources do we
have to implement our strategies?
Which of the following is an issue likely to be addressed by a company's business strategy? All of these
are pertinent in identifying a company's strategy
Which of the following is a function of corporate culture? provide a sense of identity, define
boundaries, and generate commitment from members of the organization.
Which of the following is important, because organizations face dynamic environments in which key
external and internal factors often change quickly and dramatically? ) Strategy evaluation
Which of the following is not a characteristic of strategic management that makes it different from other
types of management? It concerns the present direction of the organization
Which of the following is not a component of the Balanced Scorecar? Social responsibility
Which of the following is NOT a corrective action a company might take to correct unfavorable
variances? Taking punitive action
Which of the following is not a cultural product? Emotions
Which of the following is NOT a guideline for an effective strategic planning process? B) It should
employ International Financial Reporting Standards (IFRS).
Which of the following is NOT a major element of the strategic management process? Assigning
administrative tasks
Which of the following is NOT a major force in the societal enviroment?  labor force
Which of the following is not a major question to ask in thinking stategically aboutindustry and
competitive condition in a given industry? How many companies in the industry have good track
records for revenue growth and profitability?
Which of the following is not a reason for the increasing difficulty of evaluating strategies? Product life
cycles are longer today than ever
Which of the following is no a reason for the increasing difficulty of evaluating strategies? Product life
cycles are longer
Which of the following is not a reason why some firms prefer to conduct strategic planning in
secret? It enhances understanding, commitment and communication within the firm.
Which of the following is not a stage of strategy formulation techniques? Matching stage
ST Strategies is an important strategy to? Overcome external threats
Which of the following is not a support activity of the value chain? marketing and sales
Which of the following is not an advantage of strategic management? It helps improve the political,
economic, social and technological environment of the organisation
Which of the following is not an element of the organization’s task environment? technological
development
Which of the following is not an element of the organization's task environment?  technological
developments
Which of the following is not an entry barrier to an industry? bargaining power of suppliers
Which of the following is NOT descriptive of "threat of substitute products or services?" C) Identifying
substitutes is relatively easy since they look similar
Which of the following is NOT descriptive of a high level of bargaining powers of buyers? A buyer
earns high profits and is very insensitive to costs and service differences.
Which of the following is NOT descriptive of a high level of bargaining power of suppliers? A)
Substitutes are readily available
Which of the following is not descriptive of external environmental scanning? used to identify major
stockholders
Which of the following is NOT descriptive of external environmental scanning?  used to identify major
stockholders
Which of the following is not descriptive of intense rivalry among firms? product offerings that are
highly differentiated
Which of the following is NOT descriptive of the "threat of new entrants"?  does not impact industry
attractiveness
Which of the following is not descriptive of the threat of substitute products or services? Identifying
substitutes is relatively easy since they look similar.
Which of the following is not element of the company's business strategy? Actions to revise the
company's financial and strategic performance targets
Which of the following is not included in measuring organizational performance? Comparing results to
competitors’ expectations
Which of the following is NOT included in measuring organizational performance? Comparing results to
competitors' expectations
Which of the following is not one of the eight sociocultural trends mentioned in the text? increasing
food consumption
Which of the following is not one of the four triggering events listed in the text that is the stimulus for a
strategic change annual strategic planning conference
Which of the following is NOT one of the general strategic types? A) initiators
Which of the following is NOT one of the perspectives from which the Balanced Scorecard allows firms
to evaluate strategies? Social responsibility
Which of the following resources is used by all organizations to achieve desired objectives? . Financial
resources,b. Physical resources,c. Human resources(3 đáp án)
Which of the following statements about contingency plans is not true? Develop contingency plans for
all contingent events.
Which of the following statements about contingency plans is NOT true? D) Strategists should plan for all
possible contingencies.
Which of the follwing is not a part of strategy implementation? performance evaluation
Which of these basic questions should a vision statement answer? What do we want to become?
Which of these is a potential problem associated with using only quantitative criteria for selecting
strategies? Different accounting methodsF can provide different results on many quantitative criteria.
Which of these is not a key financial ratio? Production quality
Which of these is not an activity included in measuring the organizational performance phase of strategy
evaluation?  Taking corrective action
Which of these is the cornerstone of effective strategy evaluation? Adequate and timely feedback
Which of these is/are a basic activity of strategy evaluation?Reviewing the underlying internal and
external factors that represent the bases of current strategies,,Measuring organizational
performance,Taking corrective actions (3 cái đúng)
Which one of the following is an example of a mission with a narrow scope computers vs office
equipment
Which one of the following is an example of mission statement? develop and sell quality appliances
worldwide
Which one of the following is at the core of strategic management? Adapting the organisation to a
changing external environment
Which one of the following is includes in the firm task environment?  stockholders
Which one of the following is included in the firm's societal environment? economic forces
Which one of the following is not a primary task of strategic managers? Developing the steps to follow
in implementing operational level plans
Which one of the following is not included in the Porter’s Five Forces modelRivalry among
stockholders
Which one of the following is not part of the process of industry scenariosC) Generate at least 15
scenarios
Which societal force includes demographic trends?  sociocultural forces
Which statement best describes intuition? It should be coupled with analysis in decision-making.
Which strategic orientation is demonstrated by companies that have a limited product line and focuses on
improving the efficiency of their existing operations? E) defenders
Which the the following is not an element of the organization's task environment? technological
developments
Which theory proposes that once an organization is successfully established in a particular environmental
niche, it is unable to adapt to changing conditions? population ecology
Which type of auditors are specifically responsible for safeguarding the assets of a company? C) Internal
auditors
Which type of international industry manufactures and sells the same products with only minor
adjustments made for individual countries around the world?B) global industry
Which type of trend can be exemplified by the increasing numbers of two- income households in a
society? Economic
Which of the following is not one of the four question areas Barney proposes in his VRIO framework used
to evaluate a firm's key resources? => B) durability
Which of the following statements is true concerning clusters? => A) The desire to build or upgrade a core
competency is one reason why entrepreneurial and other fast-growing firms often tend to locate close to
their competitors.
Which of the following is not a primary activity of the value chain? => D) purchasing
Which of the following is not a support activity of the value chain? => D) marketing and sales
Which of the following describes a typical functional structure? => A) Employees tend to be specialists in
the business functions important to that industry such as manufacturing, marketing, finance, and human
resources.
Which of the following best describes a simple structure? => C) This is most appropriate for small,
entrepreneur-dominated companies with one or two product lines that operate in a small niche market,
with employees acting as jack-of-all trades.
Which one of the following best describes a divisional structure? => B) This is most appropriate for large
corporations with many product lines in several related industries, with employees acting as functional
specialists attempting to gain synergy among divisional activities.
Which one of the following best describes a conglomerate structure? => E) This is appropriate for a large
corporation with many product lines in several unrelated industries.
Which of the following is not a function of corporate culture? => D) keeps people guessing about what to
do next
Which of the following statements is not true concerning a corporate reputation? => E) Research shows no
positive relationship between corporate reputation and financial performance.
Which of the following is not a responsibility of a research and development manager? => D) taking the
design and operationalizing the plan into mass production
Which of the following is a function of corporate culture? => C) It conveys a sense of identity for
employees.
Which of the following is NOT descriptive of a high level of bargaining powers of buyers? => E) A buyer
earns high profits and is very insensitive to costs and service differences.
Which strategy specifies the firm's overall direction in terms of its general orientation towardgrowth, the
industries or markets in which it competes, and the manner in which it coordinates activities and transfers
resources among business units? => corporate
Which kind of corporate strategy deals with the firm's overall orientation toward growth? => directional
strategy
Which kind of corporate strategy deals with the manner in which the firm coordinates activities and
transfers resources and cultivates capabilities among product lines and business units?=> parenting
strategy
Which one of the following directional strategies is most frequently used in corporations? A) stability =>
growth
Which external growth strategy involves two or more corporations joining in a stock exchange and from
which only one corporation survives? =>mergers
Which of the following strategies was being used when Allied Corporation and Signal Companies formed
Allied Signal? =>mergers
Which external growth strategy was demonstrated when Procter & Gamble completely absorbed
Gillette? =>acquisitions
Which of the following is NOT a reason why the growth strategy is so seductive? =>A large and
growing firm attracts more acquisition offers.
Which of the following is NOT descriptive of a high level of bargaining power of suppliers? => A)
Substitutes are readily available.
Which strategy might be the most likely when management realizes that the current industry is
unattractive and that the firm lacks outstanding skills that it could easily transfer to related products or
services in other industries?=> conglomerate diversification
Which strategy is most appropriate as a temporary strategy to enable a corporation to consolidate its
resources after prolonged rapid growth in an industry now facing an uncertain future?=>pause/proceed
with caution strategy
Which strategy is most appropriate for a company in an industry in which the future is expected to
continue as an extension of the present? => no change strategy
Which of the following describes a turnaround strategy? =>Emphasizes improving operational efficiency
and is appropriate when a corporation's problems are pervasive, but not yet critical.
Which one of the following is NOT a characteristic of a firm that has chosen a captive company strategy?
=>Probably most appropriate for a company with a strong competitive position in a growing industry.

With regard to the visible or hidden issue, most executives agree that? some strategic information should
remain confidential to top managers
With the passage of time, strategy evaluation is becoming? A) increasingly difficult.
Which strategy did Delta choose when it acquired Northwest Airlines to obtain access to Northwest's
Asian markets? =>A horizontal integration strategy.

When a company takes apart a competitor's product in order to find out how it works, this process is
known as => C) reverse engineering
When a company determines that a competency provides a competitive advantage, Barney refers to this
issue as => A) value.
When a company's core competencies are superior to those of competitors, these are known as => B)
distinctive competencies.
When examining the corporate value chain of a particular product or service, which one of the following
is not one of the primary activities that usually occur? => C) auditing and accounting
When the value chains of two separate products or services share activities, such as the same marketing
channels, in order to reduce costs, this is an example of => A) economies of scope.
When scientists concentrate on quality control and the development of design specifications and improved
production equipment, it is referred to as => C) engineering R&D.
When General Motors considers making its own automotive parts, Delphi Automotive Supply Company
would be concerned with the => B) bargaining power of buyers.
When considering acceptable alternative strategies, the most important criterion is the ability of the
proposed strategy to deal with =>the specific strategic factors developed in the S.W.O.T. analysis.