GSM (FIRM):

The General Systems Model of the Firm Firm's control mechanism

include Performance standards to meet if the firm wants to achieve
overall objectives. Firm's management. Information processor that
transform data into information. Feedback loop is composed of the
virtual resources
PHYSICAL RESOURCE:
The Physical resource Flow it includes personnel, material, machines,
and money. Personnel are hired by the firm then Transformed to higher
skill levels through T&D
VIRTUAL RESOURCE:
Virtual resource flow includes data, information, and information in
the form of decisions.
FIRM IN ITS ENVIROMENT:
As we know environment is very important in the firm’s success Firm
exist for the purpose of providing products and services that meet
environment needs Environment varies firm to firm
THERE ARE TWO ELEMENTS
ENVIROMENTAL ELEMENT:
The environmental elements are organizations & individuals that

exist outside the firm and have a direct or indirect influence on it.

 Such as suppliers, customers, labor unions, financial

community, stockholders and owners, competitors, and
governments.
 GLOBAL COMMUNITY:
Global community is the geographic area where the firm performs its
operations.
MIS:
MIS Management information system is a system consisting of
people, machines, procedures, databases and data models, as its
elements. The system gathers data from the internal and external
sources of an organization.
IS:
Information systems are interrelated components working together to
collect, process, store, and disseminate information to support decision
making, coordination, control, analysis, and visualization in an
organization.
TYPES OF IS :
TRANSACTION INFORMATION
MANAGEMENT INFORMATION
DESCION SUPPORT SYSTEM
EXECUTIVE INFORMATION SYSTEM
COMPONENT OF IS:
PEOPLE
HARDWARE
SOFTWARE
DATABASE
NETWORK
ERP MODEL:
An enterprise resource planning (ERP) system is a software
application with a centralized database that can be used to run an
entire company
ERP MODULE
CUSTOMER RELATIONSHIP MODEL:
Customer relationship management is a process in which a business or
other organization administers its interactions with customers, typically
using data analysis to study large amounts of information.
ADVANTAGES OF CRM:
Increase customer retention
Increase profitability
Allows opportunity management
SUPPLY CHAIN MODEL:
supply chain management is the management of the flow of goods and
services includes all processes that transform raw materials into final
products between businesses and locations
ADVANTAGES OF SCM:
Improve productivity
Increase profitability
Help to integrate value system
ERP VENDORS:
MICROSOFT
SAP
ORACLE
INFOR