Desktop Policy

IT.Infra.DeskTop_v1.0

Department Information Technology

Division IT Infrastructure
Sub-division IT Operations & Service Delivery
Related macro ETOM
Enterprise
process

Policy owner

Name Abdelfattah Aly Mabrouk

Title Chief Information Officer
Signature      
Date      

Version Description Author Date

IT.ITOP.POL005.V3.0 New Policy Hatem Mostafa 2/7/2007

IT.POL07.V2.0 Policy update Hesham Rashed 10/4/2013

TECH.POL8.V3.0 Migration to the new Hesham Rashed Dec.2016

template & periodical review

IT.Infra.DeskTop_v1.0 Reviewed and Updated Ahmed Kamal 9/Oct/2022

Process excellence control

Stamp Date

© The Egyptian Company for Mobile Services (Orange) - 2016

Quality and Risk Policy Template - restricted Page 1 of 2
 Desktop Policy
IT.Infra.DeskTop_v1.0

1. Policy purpose and scope

The policy provides rules and guidelines for managing Orange Egypt Desktop standard software and access control to
protect and secure Orange Egypt desktop systems and network. It identifies the commitment needed from Orange
Egypt and users of Orange Egypt desktop systems.

2. Policy statement
 IT Infrastructure & Desktop and IT Service Desk teams are the only responsible entities for the installation of
software into the users terminal devices. Only approved software is installed on PCs, Laptop.
 IT Infrastructure & Desktop and IT Service Desk teams are granted the right to access all Orange Egypt
workstations and laptops using the hidden shares (viewing the desktops and laptops applications installed) to
distribute the necessary patches or systems updates on regular basis and/or provide S/W or H/W inventory.
 The following settings could be altered at corporate level, if business need arise and a request is submitted to IT
Service Desk team:
o Disable local printer thread.
o Use Orange Egypt page as standard wallpapers for all users.
o Remove background in Display control panel.
o Disable the access to the desktop or laptop system clock.
o Remove Screen Saver page/ Appearance page/ Settings page in Display control panel.
o Change the outlook setting for all users to optimize performance.
 It is prohibited to change or reinstall the operating system by the user and any exceptional case must be approved by
the Head of IT Infrastructure and implemented by IT Service Desk and/or the desktop teams through a raised
request on the HP Service Manager.
 All workstations including, but not limited to PC, laptops and handhelds must follow the Access Control Policy.
 The desktop administration privileges are revoked by default. However, Change permission could be granted by a
request submitted to the Head of IT Infrastructure and Info Sec team with business justification/need, with
requestor’s Department Director approval. If permission is provided, the user will be totally accountable and
responsible legally for the software installed on his/her desktop and in case of copyright breach, the granted access
will be removed and case would be subject to HR action and illegal SW will be removed.
 The desktop administration is implemented by the IT Infrastructure & Desktop and IT Service Desk teams at
corporate level and it is strictly prohibited to change or break it by all means, and any attempt to install or re-install
an operating system would be reported to the department director and subject to HR Disciplinary action.
 Each user is responsible to lock/logoff his/her desktop or laptop when unattended. The system is auto-locked and
require a password for the re-establishment of the session as per the login policy.
- Policy breach may be subject to HR disciplinary action.

3. References
Name Date

© The Egyptian Company for Mobile Services (Orange) - 2016

Quality and Risk Policy Template - restricted Page 2 of 2