Quality Management Plan

No. Activity Objective Method Metrice/Tolerance When IC Comments

Testing functionality of robot features (eg. heat Ensure heat sensors are working After developing the
100% of the features are functionable
1 sensors) and defects are fixed. Prototype testing heat sensors.
Testing functionality of any additional features that Increase the adaptability of the
the robot may have for other uses. robot to be deployed for other Research into possible technologies to 100% functional features First phase of the
2 uses. integrate. Project.
Prototyping + Small Scale Testing
Find out what design of the robot First phase of the
3 Research into Robot Types is best for surveillance use. Project.
Test the Cloud Service and Data Analytics servers Whenever a new
Accuracy within ± 5%
for accuracy and responsiveness Ensure robustness and security of Hire a team of white hackers and IT security version of the system
Responsiveness within 5 sec
4 the system. experts to check the system is made.
Ensure that MRT passengers are
Survey at least 70% of of total MRT commuters.
Gather community feedback on automated comfortable with patrolling
Customer satisfaction should at least be 80%.
5 petroling by a robot. robots. Conduct surveys with members of the public. Start of the project.
Identify potential use issues and Conduct a small-scale test with volunteers to With every new
6 Test Customer Feedback and Interaction social interaction issues try out the robot. prototype.
Survey members from security agencies and
Survey at least 80% of the workforce in security
Get a hold of the market and once the prototype is out, can get them to
industry
7 Gather security agency interest and feedback their any additional pain points. be part of testing Every week.
Should any problems arise when Start up a service hotline and team once the After the robots have
the robots are deployed, we can robots have been rolled out for been released for
8 Service Support help to solve them consumption. commercial use.
Monitor and diagnose data stored in the
Functionality (all features are working): 100%
Ensure that the robots and Cloud robots.
Accuracy (for predictive algorithm): ≥ 85%
system are performing well with
Performance (Efficiency of software): 95% ± 3%
9 Testing robot performance no malware in the system. Every week.
Given the data and feedback
after usage, can find ways to This will take place after the initial roll
finetune and improve the robot - Monitor and diagnose data stored in the out. So will need a small team to
10 Upgrade robot performance appearance &/ software. robots and include feedback from users. Quarterly return and review.