Quiz Chapter 2 3

QUIZ CHAPTER 2 & 3 (lần 1)
Câu Hỏi 1
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Within the Job Characteristics Model, the job characteristic that reflects the
degree to which the job allows an individual to make decisions about the way
the work is carried out is termed:
a.
task significance.
b.
autonomy.
c.
scope.
d.
skill variety.
e.
task identity.
Phản hồi
The correct answer is: autonomy.
Câu Hỏi 2
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Which of the following is a disadvantage of downsizing?
a.
It would result in reduced future competitiveness.
b.
It cannot provide an immediate solution to labor surplus.
c.
It cannot be used to reduce the number of managers.
d.
Downsizing may not provide a substantial cost reduction.
e.
It hurts long-term organizational effectiveness.
Phản hồi
The correct answer is: It hurts long-term organizational effectiveness.
Câu Hỏi 3
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The objective of job enlargement is to:
a.
make the job less repetitive and more interesting.
b.
increase efficiency by identifying one best way to perform a job.
c.
increase job specialization.
d.
decrease the impact the job has on the lives of other people.
e.
decrease the complexity of the job.
Phản hồi
The correct answer is: make the job less repetitive and more interesting.
Câu Hỏi 4
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In contrast to tasks, duties, and responsibilities, KSAOs are:
a.
not indicative of the characteristics of people.
b.
about the work performed in the job.
c.
not directly observable.
d.
used in job descriptions.
e.
not the focus of job interviews.
Phản hồi
The correct answer is: not directly observable.
Câu Hỏi 5
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Which of the following is a fast option that can be used to avoid a labor surplus
with only a moderate amount of human suffering?
a.
Pay reductions
b.
Transfers
c.
Retraining
d.
Demotions
e.
Early retirement
Phản hồi
The correct answer is: Transfers
Câu Hỏi 6
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A phased-retirement program refers to:
a.
giving older employees a certain time limit to voluntarily retire.
b.
giving lucrative incentives to a large number of older employees to voluntarily
retire.
c.
laying off older employees in small batches.
d.
reducing the number of hours older employees work as well as the cost of these
employees.
e.
offering alternative work locations and work responsibilities to older
employees.
Phản hồi
The correct answer is: reducing the number of hours older employees work as
well as the cost of these employees.
Câu Hỏi 7
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Which of the following can be a way to simplify a job's mental demands?
a.
Using checklists, charts, and clear instructions.
b.
Adjusting the height of a computer keyboard.
c.
Enforcing stringent quality control standards.
d.
Providing comfortably designed office chairs.
e.
Allowing the option of a compressed workweek.
Phản hồi
The correct answer is: Using checklists, charts, and clear instructions.
Câu Hỏi 8
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Which one of the following interventions would NOT be consistent with the
motivational approach to job design?
a.
Task specialization
b.
Telework
c.
Job enrichment
d.
Self-managed work teams
e.
Flexible work schedules
Phản hồi
The correct answer is: Task specialization
Câu Hỏi 9
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Which one of the following approaches to job design involves performing time-
and motion studies to identify the "one best way" to perform a job?
a.
Motivational
b.
Ergonomic
c.
Industrial engineering
d.
Perceptual
e.
Financial
Phản hồi
The correct answer is: Industrial engineering
Câu Hỏi 10
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The value of a proportion in a transitional matrix is 0.4. Its column headings and
row headings are the same. This means:
a.
the particular job category has 40 percent attrition rate.
b.
40 percent people remained in the job category represented by the row.
c.
the organization's attrition rate is 60 percent.
d.
60 percent people left the job category represented by the row.
e.
40 percent people left the job category represented by the row.
Phản hồi
The correct answer is: 40 percent people remained in the job category
represented by the row.
Câu Hỏi 11
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Which of the following arrangements would qualify as job rotation?
a.
Team members make decisions regarding how to resolve problems with
customers.
b.
Team members work on the assembly line one day and pack products into cases
the next.
c.
A manager participating in a meeting while on vacation with his family.
d.
A receptionist is required to perform the jobs of file clerk and typist.
e.
Authorizing employees to stop production when quality standards are not being
met.
Phản hồi
The correct answer is: Team members work on the assembly line one day and
pack products into cases the next.
Câu Hỏi 12
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A manufacturing company hit by a slump in demand is experiencing a labor
surplus. The company expects the market to improve in six months and it does
not want to layoff any of its employees. Which of the following strategies is an
equitable way to handle this issue that results in spreading the burden more
fairly?
a.
Outsourcing
b.
Overtime
c.
Demotions
d.
Reduced work hours
e.
Employing temporary workers
Phản hồi
The correct answer is: Reduced work hours
Câu Hỏi 13
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What is the goal of ergonomics?
a.
Increasing meaningfulness of the job.
b.
Reducing the physical strain on employees.
c.
Reducing the complexity of the job.
d.
Increasing job specialization.
e.
Reducing the memorization required by the job.
Phản hồi
The correct answer is: Reducing the physical strain on employees.
Câu Hỏi 14
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Determining the internal labor supply calls for a detailed analysis of:
a.
how many people are currently in various job categories.
b.
the financial performance and profitability of the company.
c.
the future vacancies that will be available in the company.
d.
how many people are willing to work for the organization.
e.
the compensation strategies and recruitment methods used by the company.
Phản hồi
The correct answer is: how many people are currently in various job categories.
Câu Hỏi 15
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A small company that manufactures special-order wood furniture has kept its
employees busy on a 40-hour-a-week schedule for the past two years. The
company just received the largest contract in its history from a Saudi Arabian
company, opening offices in the area. The company does not expect repeat
business. In order to complete the contract in the required one month, additional
skilled labor is needed at short notice. Which of the following strategies is best
suited to avoid this short-term labor shortage?
a.
Technological innovation
b.
Turnover reductions
c.
New external hires
d.
Retrained transfers
e.
Overtime
Phản hồi
The correct answer is: Overtime

Câu Hỏi 1
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Which of the following is an advantage of statistical forecasting methods?
a.
They can be used to reduce dependence on secondary data for making forecasts
and predictions.
b.
Under the right conditions, they provide predictions that are much more precise
than judgmental methods.
c.
They are invariably better than the "best guesses" of experts.
d.
They are particularly useful in predicting important events that have no
historical precedent.
e.
They are particularly useful in dynamic environments.
Phản hồi
The correct answer is: Under the right conditions, they provide predictions that
are much more precise than judgmental methods.
Câu Hỏi 2
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Which of the following is a disadvantage of using temporary and contract
workers?
a.
These workers will be less committed to the organization.
b.
Revocability is lesser compared to other methods of avoiding shortage.
c.
There is great difficulty in hiring temporary and contract workers.
d.
These methods are a relatively slow solution to labor shortage.
e.
These kinds of workers cannot be sourced through agents.
Phản hồi
The correct answer is: These workers will be less committed to the
organization.
Câu Hỏi 3
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Which of the following HR activities is similar to analyzing a job that does not
yet exist?
a.
Career development
b.
Job evaluation
c.
Work redesign
d.
Human resource planning
e.
Selection
Phản hồi
The correct answer is: Work redesign
Câu Hỏi 4
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Job descriptions generally contain all of the following components EXCEPT:
a.
a list of essential duties.
b.
a brief description of the TDRs.
c.
the job title.
d.
details of the tasks involved.
e.
details of pay and benefits attached to the job.
Phản hồi
The correct answer is: details of pay and benefits attached to the job.
Câu Hỏi 5
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Which of the following options for reducing an expected labor surplus has the
benefit of being a relatively fast solution, but has the disadvantage of being high
in human suffering?
a.
Retraining
b.
Hiring freeze
c.
Work sharing
d.
Retirement
e.
Downsizing
Phản hồi
The correct answer is: Downsizing
Câu Hỏi 6
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The process of getting detailed information about jobs is known as:
a.
job analysis.
b.
job evaluation.
c.
job enlargement.
d.
job design.
e.
job review.
Phản hồi
The correct answer is: job analysis.
Câu Hỏi 7
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A transitional matrix is formed to analyze the job categories held by employees
in 2008 and the proportion of employees in each of those job categories in 2010.
The third row represents sales executives and the second column represents
sales managers. The cell which belongs to the third row and second column has
a value 0.2. This means:
a.
20 percent sales executives were promoted.
b.
80 percent sales managers were demoted.
c.
80 percent sales executives have left the organization.
d.
80 percent sales executives were promoted.
e.
20 percent sales managers were demoted.
Phản hồi
The correct answer is: 20 percent sales executives were promoted.
Câu Hỏi 8
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A telework arrangement is generally difficult to set up for:
a.
accountants.
b.
manufacturing workers.
c.
professionals.
d.
call center representatives.
e.
software programmers.
Phản hồi
The correct answer is: manufacturing workers.
Câu Hỏi 9
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In the context of obtaining job information for job analysis, research suggests
that _____ may be more accurate in reporting information about the actual time
spent performing job tasks and safety-related risk factors.
a.
HR managers
b.
supervisors
c.
external job analysts
d.
inspectors
e.
incumbents
Phản hồi
The correct answer is: supervisors
Câu Hỏi 10
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Which of the following is a challenge associated with outsourcing strategy?
a.
Labor shortage
b.
Diseconomies of scale
c.
Lack of necessary technology
d.
Quality-control problems
e.
Increased cost
Phản hồi
The correct answer is: Quality-control problems
Câu Hỏi 11
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Which of the following is a step an organization can take to enrich
manufacturing jobs for its employees?
a.
Carry out time-and-motion studies to identify one best way to perform a job.
b.
Divide tasks among employees.
c.
Encourage job specialization.
d.
Make the tasks repetitive and simple to avoid errors.
e.
Give employees more authority to manage the production process.
Phản hồi
The correct answer is: Give employees more authority to manage the production
process.
Câu Hỏi 12
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In the context of a work flow, materials, knowledge, equipment, and human
skills needed to perform the tasks, all constitute __.
a.
jobs
b.
outputs
c.
inputs
d.
activities
e.
work processes
Phản hồi
The correct answer is: inputs
Câu Hỏi 13
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When an organization structure is strongly based on function:
a.
decision-making tends to be highly decentralized.
b.
jobs tend to involve teamwork or broad responsibility.
c.
employees tend to require more experience and cognitive ability.
d.
workers tend to have low authority and work alone at highly specialized jobs.
e.
the focus tends to be on products or customer groups.
Phản hồi
The correct answer is: workers tend to have low authority and work alone at
highly specialized jobs.
Câu Hỏi 14
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Why is hiring new employees for every labor shortage not preferable?
a.
The process may result in reduced quality and may affect standardization.
b.
It would lead to reduced organizational control over the workers and process.
c.
Selecting new employees attracts too many discrimination law suits.
d.
If the shortage becomes surplus, the organization may have to lay off
employees.
e.
The process will lead to an artificial scarcity in the labor market.
Phản hồi
The correct answer is: If the shortage becomes surplus, the organization may
have to lay off employees.
Câu Hỏi 15
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The final stage in work flow analysis is to identify the:
a.
tasks involved in production.
b.
inputs used in the development of the work unit's product.
c.
outputs of a particular work unit.
d.
relationship between output and input within the work unit.
e.
work processes used to generate the outputs of the work unit.
Câu Hỏi 1
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Which of the following options for avoiding an expected labor shortage has the
benefit of being a relatively fast solution with high revocability?
a.
Turnover reductions
b.
c.
New external hires
d.
Retrained transfer
e.
Overtime
Phản hồi
The correct answer is: Overtime
Câu Hỏi 2
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Which of the following is an element in the final stage of human resources
planning?
a.
Estimating labor demand
b.
Program evaluation
c.
Estimating labor surplus/shortage
d.
Strategic planning
e.
Estimating labor supply
Phản hồi
The correct answer is: Program evaluation
Câu Hỏi 3
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The process of analyzing the tasks necessary for the production of a product or
service is termed:
a.
work flow design.
b.
job analysis.
c.
industrial engineering.
d.
job design
e.
ergonomics.
Phản hồi
The correct answer is: work flow design.
Câu Hỏi 4
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Outsourcing refers to:
a.
contracting with another organization to perform a broad set of services.
b.
moving operations away from the home location to bring about cost savings.
c.
licensing another organization to perform an organization's business in a
different country.
d.
using a temporary or contract employee to fill a single job.
e.
buying the necessary raw materials needed to perform a business from external
agencies.
Phản hồi
The correct answer is: contracting with another organization to perform a broad
set of services.
Câu Hỏi 5
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Which of the following is a strategy to defeat labor shortage where the results
can be obtained fast?
a.
New external hires
b.
Retrained transfers
c.
Outsourcing
d.
e.
Turnover reductions
Phản hồi
The correct answer is: Outsourcing
Câu Hỏi 6
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The primary reason organizations engage in downsizing is to:
a.
attain larger profit margins.
b.
strengthen the social networks in the organization.
c.
promote future competitiveness.
d.
thwart unionizing efforts within a given facility.
e.
bring in additional skills to the organization.
Phản hồi
The correct answer is: promote future competitiveness.
Câu Hỏi 7
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Questions such as "Where did people who were in each job category go?" and
"Where did people now in each job category come from?" can be answered by
using:
a.
propensity analysis.
b.
trend analysis.
c.
a transitional matrix.
d.
multiple regression.
e.
leading indicators.
Phản hồi
The correct answer is: a transitional matrix.
Câu Hỏi 8
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In terms of the Job Characteristics Model, the degree to which a job requires
completing a "whole" piece of work from beginning to end is indicative of the
job characteristic of:
a.
task identity.
b.
task significance.
c.
skill variety.
d.
autonomy.
e.
feedback.
Phản hồi
The correct answer is: task identity.
Câu Hỏi 9
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Downsizing:
a.
refers to the planned elimination of personnel.
b.
is most effective for organizations that follow high-involvement work practices.
c.
is useful in improving long-term organizational effectiveness.
d.
can be used to strengthen the social networks in the organization.
e.
would reduce an organization's short-term competitiveness.
Phản hồi
The correct answer is: refers to the planned elimination of personnel.
Câu Hỏi 10
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Early-retirement programs:
a.
are not a popular way to reduce labor surplus.
b.
will encourage lower-performing older workers to retire.
c.
are very successful because most baby boomers want to retire.
d.
cause more human suffering than the other methods of labor reduction.
e.
work well for knowledge based jobs and services.
Phản hồi
The correct answer is: will encourage lower-performing older workers to retire.
Câu Hỏi 11
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In which of the following scenarios will workers be less motivated to perform
the job?
a.
When the job requires a variety of skills to be performed.
b.
When the job has little impact on the lives of other people.
c.
When a person receives clear information about performance effectiveness from
the work itself.
d.
When the job requires completing the whole piece of work from beginning to
end.
e.
When the job allows individuals to make decisions about the job.
Phản hồi
The correct answer is: When the job has little impact on the lives of other
people.
Câu Hỏi 12
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Đặt cờ
Which of the following approaches to job design emphasizes the efficiency
aspect of the job?
a.
Motivational approach
b.
Financial approach
c.
Industrial engineering
d.
Perceptual approach
e.
Ergonomic approach
Phản hồi
The correct answer is: Industrial engineering
Câu Hỏi 13
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Designing jobs that meet mental capabilities and limitations generally involves:
a.
reducing the information-processing requirements of a job.
b.
curbing autonomy and emphasizing error-free work.
c.
increasing the amount of memorization that a job requires.
d.
using technology that allows employees to multi-task.
e.
allowing employees to opt for a compressed workweek schedule.
Phản hồi
The correct answer is: reducing the information-processing requirements of a
job.
Câu Hỏi 14
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What is ergonomics?
a.
Examining the relationship between intrinsic rewards and employee motivation.
b.
Maximizing the extent to which a person receives clear information about
performance effectiveness from the work itself.
c.
The study of jobs to find the simplest way to structure work in order to
maximize efficiency.
d.
Reducing the information-processing requirements of a job.
e.
The study of the interface between individuals' physiology and the
characteristics of the physical work environment.
Phản hồi
The correct answer is: The study of the interface between individuals'
physiology and the characteristics of the physical work environment.
Câu Hỏi 15
Đúng
Đặt cờ
What is the first step in work flow analysis?
a.
Determine the human resource needs of the work unit.
b.
Analyze the relationship between the input and the output.
c.
Identify the output of the work unit.
d.
Examine the work process used to generate the product.
e.
Identify the input used to generate the work unit's product.
Phản hồi
The correct answer is: Identify the output of the work unit.

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QUIZ CHAPTER 2 & 3 (lần 1)

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QUIZ CHAPTER 2 & 3 (lần 3)

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