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What are the elements of the four corners of the devil's quadrangle for business process optimization?
Wählen Sie eine oder mehrere Antworten:

a.
mobility

b.
time

c.
people

d.
complexity

e.
cost

f.
ability

g.
quality

h.
flexibility
Feedback
Die Antwort ist richtig
Die richtigen Antworten sind: time, quality, cost, flexibility

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 Fragetext
What is the name of the redesign heuristic that suggests checking the completeness and correctness of
incoming materials?
Wählen Sie eine Antwort:

a.
Exception

b.
Empower

c.
Buffering

d.
Centralization

e.
Control addition
Feedback
Die Antwort ist richtig.
Die richtige Antwort ist: Control addition

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What are the principles of BPR?
Wählen Sie eine oder mehrere Antworten:

a.
Put the decision point where the work is performed, and build control into the process

b.
Subsume information-processing work into the real work that produces the information

c.
Treat geographically dispersed resources as though they were centralized

d.
Capture information once and at the source
e.
Have those who use the output of the process drive the process
Feedback
Die Antwort ist teilweise richtig.
Sie haben 2 richtig ausgewählt.
Die richtigen Antworten sind: Capture information once and at the source, Subsume information-
processing work into the real work that produces the information, Have those who use the output of the
process drive the process, Put the decision point where the work is performed, and build control into the
process, Treat geographically dispersed resources as though they were centralized

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What is the biggest benefit of using BPM-technologies?
Wählen Sie eine Antwort:

a.
The usage of the technology provides a comprehensive document management

b.
The possibility of programming in BPEL (Business Process Execution Language)

c.
The graphical presentation for the automation of workflows

d.
The use of standards to support the whole BPM-lifecycle
Feedback
Die Antwort ist richtig.
Die richtige Antwort ist: The use of standards to support the whole BPM-lifecycle

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What is the main goal of process re-engineering?
Wählen Sie eine Antwort:

a.
Improving an As-is Process

b.
Design new Process. There was no process before.
Feedback
Your answer is incorrect.
Die richtige Antwort ist: Improving an As-is Process

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Which redesign heuristics should be selected for the Devil’s Quadrangle dimension "Flexibility"?
Wählen Sie eine oder mehrere Antworten:

a.
Case-based work

b.
Empowerment

c.
Centralization

d.
Parallellism

e.
Flexible assignment
Feedback
Die Antwort ist teilweise richtig.
Sie haben 1 richtig ausgewählt.
Die richtigen Antworten sind: Flexible assignment, Centralization

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Which of the two methods, Process Reengineering and Process Optimization, has the higher risks of
improving a process?
Wählen Sie eine Antwort:

a.
Process Reengineering

b.
Process Optimization
Feedback
Your answer is correct.
Die richtige Antwort ist: Process Reengineering

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The case-based work heuristic is the following: "Consider removing batch-processing and periodic
activities from a business process". To what class of redesign heuristics does this heuristic belong?
Wählen Sie eine Antwort:

a.
Business Process Operation Heuristics

b.
Information Heuristics

c.
Customer Heuristics

d.
Business Process Behavior Heuristics

e.
Organization Heuristics
 Feedback
Die Antwort ist richtig.
Die richtige Antwort ist: Business Process Operation Heuristics

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What are examples of redesign heuristics "Re-sequencing"?
Wählen Sie eine oder mehrere Antworten:

a.
authenticity check is very expensive, yet it leads to only 1% of applications being rejected

b.
Integrate quote preparation for two product lines into one single task

c.
If “Check necessity of purchase” leads to 20% of knock-outs and “Check budget” leads to 2%, perform
“Check necessity of purchase” first

d.
If “Prepare production plan” is time-consuming, postpone it until after the quote price has been tentatively
accepted by the customer

e.
authenticity check (very slow) leads to 1% of applications being rejected while committee’s check leads to
80% of applications being rejected. Put committee’s check first
Feedback
Die Antwort ist teilweise richtig.
Sie haben 1 richtig ausgewählt.
Die richtigen Antworten sind: authenticity check (very slow) leads to 1% of applications being rejected
while committee’s check leads to 80% of applications being rejected. Put committee’s check first, If
“Check necessity of purchase” leads to 20% of knock-outs and “Check budget” leads to 2%, perform
“Check necessity of purchase” first, If “Prepare production plan” is time-consuming, postpone it until after
the quote price has been tentatively accepted by the customer

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Which process redesign approach is appropriate when trying to identify problems and solve them
incrementally?
Wählen Sie eine oder mehrere Antworten:

a.
Transformational Methods

b.
Explorative Redesign

c.
Transactional Methods

d.
Exploitative Redesign
Feedback
Die Antwort ist teilweise richtig.
Sie haben 1 richtig ausgewählt.
Die richtigen Antworten sind: Exploitative Redesign, Transactional Methods

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Which of the following is/are part of a product data model?
Wählen Sie eine oder mehrere Antworten:

a.
Leaf elements

b.
A business process

c.
Performance characteristics

d.
Production rules

e.
Information elements
Feedback
Die Antwort ist richtig.
Die richtigen Antworten sind: Information elements, Leaf elements, Production rules

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Which redesign heuristics should be selected for the Devil’s Quadrangle dimension "Time"?
Wählen Sie eine oder mehrere Antworten:

a.
Case-based work

b.
Empower

c.
Parallellism

d.
Activity elimination

e.
Triage
Feedback
Die Antwort ist falsch.
Die richtigen Antworten sind: Parallellism, Case-based work
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Which statement about process redesign methodologies is NOT correct?
Wählen Sie eine Antwort:

a.
Using the existing process as a starting point is the most popular approach

b.
By taking the existing process as a starting point, it is much easier to get rid of the inefficiencies that have
crept into the process

c.
The promise of starting from a blueprint is that it will give an up-to-date and standardized view on how to
carry out a business process

d.
Historically, process redesign followed a clean slate approach
Feedback
Die Antwort ist richtig.
Historically, process redesign would follow a clean slate approach: the existing process would be
completely abandoned and new ways of producing a particular product or service would be developed. It is
for good reason that Michael Hammer, one of the gurus behind process redesign famously quipped:
“Obliterate, don’t automate.” There are certain advantages to such an approach: It is much easier to get rid
off the inefficiencies that have crept into the process by organic growth.
Die richtige Antwort ist: By taking the existing process as a starting point, it is much easier to get rid of the
inefficiencies that have crept into the process

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If redesign heuristic "task composition" is used in the process listed below, which tasks can be eliminated
or how the process can be improved?
Wählen Sie eine Antwort:

a.
Use self-service for the equipment search and availability checking

b.
Merge equipment selection, availability check and rental request creation

c.
Separate the process for small versus large equipment and streamline the process for small equipment

d.
Replace approval in all cases, with empowerment and statistical controls

e.
Request for approval e.g. for equipment under $500

Feedback
Die Antwort ist falsch.
Die richtige Antwort ist: Merge equipment selection, availability check and rental request creation

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Choose the appropriate description for each of the following process re-design approaches for reducing
cycle time.
 Merge tasks
Antwort 1  

Relocate
Antwort 2  

Outsource
Antwort 3  

Eliminate
Antwort 4  

Feedback
Die Antwort ist teilweise richtig.
Sie haben 3 richtig ausgewählt.

Die richtige Antwort ist:   → Merge

tasks,   → Relocate,   →

Outsource,   → Eliminate

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If redesign heuristic "task elimination" is used in the process listed below, which tasks can be eliminated or
how the process can be improved?
Wählen Sie eine Antwort:

a.
Separate the process for small versus large equipment and streamline the process for small equipment

b.
Merge equipment selection, availability check and rental request creation

c.
Check availability

d.
Request for approval e.g. for equipment under $500

Feedback
Die Antwort ist falsch.
Die richtige Antwort ist: Request for approval e.g. for equipment under $500

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Which of the following is NOT a dimension of the Devil's Quadrangle?
Wählen Sie eine Antwort:

a.
Time
b.
Cost

c.
Flexibility

d.
Performance

e.
Quality
Feedback
Die Antwort ist richtig.
This framework is based on the four performance dimensions discussed in Chapter 7, namely time, cost,
quality and flexibility. Ideally, a business process redesign decreases the time required to handle a case, it
lowers the required cost of executing the process, it improves the quality of the service delivered, and it
increases the ability of the business process to deal with variation.
Die richtige Antwort ist: Performance

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Acceptance for changes and a communication concept are two possibilities for project promotion and
information in process implementation.
Bitte wählen Sie eine Antwort:
Wahr 

Falsch
Feedback
Die richtige Antwort ist 'Wahr'.

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What does "Process Reengineering" mean?
Wählen Sie eine Antwort:

a.
Building processes from scratch

b.
Small changes on the process

c.
Reverse engineering of the process
Feedback
Your answer is correct.
Die richtige Antwort ist: Building processes from scratch

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Invoices from trusted suppliers under $1000 are not checked on a one-by-one basis. Which heristic
redesign was implemented in this case?
Wählen Sie eine Antwort:

a.
Task elimination

b.
Case-based work
Triage

c.
Parallelism
Feedback
Die Antwort ist falsch.
Die richtige Antwort ist: Task elimination