Multiple Choice Questions - Attempt Review

4/5/24, 1:08 AM Multiple Choice Questions: Attempt review
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Started on Tuesday, 25 April 2023, 7:40 AM

State Finished
Completed on Tuesday, 25 April 2023, 8:19 AM
Time taken 39 mins 31 secs
Marks 190.00/200.00
Grade 9.50 out of 10.00 (95%)
Question 1
Correct
Mark 1.00 out of 1.00
Global firms can collaborate from different locations at the same time using synchronous collaboration tools.
a. True 
b. False
The correct answer is: True
Question 2
Correct
Which of the following is not one of the current changes taking place in information systems technology?
a. Emerging mobile digital platform

b. Growth in the PC platform 
c. Increased usage of data generated by the Internet of Things
d. Growth in cloud computing
e. Growing business use of big data
The correct answer is: Growth in the PC platform
https://lms.neu.edu.vn/mod/quiz/review.php?attempt=1145212&cmid=402209&showall=1 1/68
Question 3
Correct
Which of the following best illustrates the use of information systems to focus on market niche?
a. A clothes manufacturer expanding its offerings to new styles

b. A department store creating specialized products for preferred customers 
c. A bookseller selling an e-book reader that reads only the bookseller's books
d. A car manufacturer's website that lets you customize the features on the car you are purchasing
e. A restaurant chain analyzing local sales figures to determine which menu items to serve
The correct answer is: A department store creating specialized products for preferred customers
Question 4
Correct
End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.
a. False
b. True 
Question 5
Correct
Object-oriented modeling is based on the concepts of:
a. Class and inheritance 

b. Classes and relationships
c. Objects and relationships
d. Objects and inheritance
e. Classes and objects
The correct answer is: Class and inheritance
Question 6
Correct
The four major types of enterprise applications are:
a. ERP, SCM, CRM, and KMS 

b. SCM, CRM, ESS, and KMSs
c. SCM, CRM, DSS, and KMS
d. ERP, SCM, DSS, and CRM
e. TPS, MIS, DSS, and ESS
The correct answer is: ERP, SCM, CRM, and KMS
Question 7
Correct
The design phase of decision making consists of discovering, identifying, and understanding the problems occurring in the
organization.
a. True
b. False 
The correct answer is: False
Question 8
Correct
You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from
implementing new information systems. What will you advise as the first step?
a. Set up a strategic transition

b. Benchmark existing systems
c. Identify the business ecosystem the distributor is in
d. Implement a strategic transition to the new system
e. Perform a strategic systems analysis 
The correct answer is: Perform a strategic systems analysis
Question 9
Correct
Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.
a. False
b. True 
Question 10
Correct
Often there are multiple possible designs for a system.
a. True 
b. False
Question 11
Correct
The most successful solutions or methods for achieving a business objective are called:
a. Best processes
b. Value activities
c. Benchmarks
d. Best practices 
e. Core competencies
The correct answer is: Best practices
Question 12
Correct
Which of the following is a routine question that might be answered by an MIS system?
a. Forecasting new industry trends

b. Calculating the best trucking routes for product delivery
c. Estimating the effect of changing costs of supplies
d. Compare planned to actual sales for each quarter 
e. Creating a new product
The correct answer is: Compare planned to actual sales for each quarter
Question 13
Correct
If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision.
a. Ad-hoc
b. Structured 
c. Semi-structured
d. Procedural
e. Unstructured
The correct answer is: Structured
Question 14
Correct
Converting raw data into a more meaningful form is called:
a. Capturing
b. Analysis
c. Feedback
d. Organizing
e. Processing 
The correct answer is: Processing
Question 15
Correct
All of the following are new technology-related trends in MIS except:
a. Co-creation of business value 

b. The mobile digital platform
c. Big data
d. Cloud computing
e. IoT
The correct answer is: Co-creation of business value
Question 16
Correct
Personnel who design new products or services for a firm belong to which level of a business hierarchy?
a. Knowledge workers 
b. Data workers
c. Service workers
d. Middle management
e. Production workers
The correct answer is: Knowledge workers
Question 17
Correct
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as:
a. Network costs
b. Switching costs
c. Procurement
d. Agency costs
e. Transaction costs 
The correct answer is: Transaction costs
Question 18
Correct
In environmental scanning, a firm may use information systems to:
a. Transform inputs into products and services

b. Develop a unified organizational culture
c. Analyze the performance of its intranet
d. Identify external events that may affect it 
e. Keep track of the temperature within its data centers
The correct answer is: Identify external events that may affect it
Question 19
Correct
Walmart's continuous replenishment system allows it to do all of the following except:
a. Transmit orders to restock directly to its suppliers

b. Provide mass customization 
c. Fine-tune merchandise availability
d. Keep costs low
e. Better meet customer demands
The correct answer is: Provide mass customization
Question 20
Correct
Documentation reveals how well a system works from a technical standpoint, but not an end-user standpoint.
a. True
b. False 
Question 21
Correct
A structured decision is repetitive and routine, for which known procedures provide solutions.
a. True 
b. False
Question 22
Correct
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.
a. Enterprise applications
b. MIS
c. E-commerce
d. E-business 
e. SCM
The correct answer is: E-business
Question 23
Correct
Which of the following statements about disruptive technologies is not true?
a. Disruptive technologies radically change the business landscape and environment

b. Disruptive technologies may sometimes simply extend the marketplace
c. Firms that invent disruptive technologies as first movers always become market leaders 
d. Disruptive technologies may put entire industries out of business
e. Disruptive technologies may be substitute products that perform better than other products currently being produced
The correct answer is: Firms that invent disruptive technologies as first movers always become market leaders
Question 24
Correct
The process of creating workable information systems in a very short period of time is called:
a. Systems analysis and design

b. RAD 
c. End-user design
d. JAD
e. Prototyping
The correct answer is: RAD
Question 25
Correct
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
a. TPS
b. DSS
c. Extranet 
d. KMS
e. Intranet
The correct answer is: Extranet
Question 26
Correct
Which of the following is more powerful than rationalization of procedures?
a. Six sigma
b. Business process redesign 
c. Automation
d. TQM
e. Systems analysis and design
The correct answer is: Business process redesign
Question 27
Correct
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
a. Analytic
b. Semistructured 
c. Procedural
d. Structured
e. Unstructured
The correct answer is: Semistructured
Question 28
Correct
A company's competitive advantages ultimately translate into higher stock market valuations than its competitors.
a. False
b. True 
Question 29
Correct
Why does Amazon need to worry about competitors in online shopping?
a. The Internet enables the production or sales of substitute products or services

b. Internet shopping produces cost transparency
c. Internet technologies are universal, and therefore usable by all companies 
d. The Internet increases switching costs
e. E-commerce is affected by the law of diminishing returns
The correct answer is: Internet technologies are universal, and therefore usable by all companies
Question 30
Correct
The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from
these differences are known as organizational:
a. Environments
b. Culture
c. Business processes
d. Politics 
e. Structure
The correct answer is: Politics
Question 31
Correct
What is the most important function of an enterprise application?
a. Enabling inventory and supply chain management

b. Enabling cost-effective e-business processes
c. Enabling business functions and departments to share information 
d. Increasing speed of communicating
e. Enabling a company to work collaboratively with customers and suppliers
The correct answer is: Enabling business functions and departments to share information
Question 32
Correct
A TPS is an information system that keeps track of all of the daily routine transactions of a business.
a. True 
b. False
Question 33
Correct
Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
a. Operational managers
b. Production workers 
c. Senior executives
d. Sales executives
e. Knowledge workers
The correct answer is: Production workers
Question 34
Correct
Unit testing:
a. Involves testing the entire system with real-world data

b. Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned
c. Includes all the preparations for the series of tests to be performed on the system
d. Provides the final certification that the system is ready to be used in a production setting
e. Tests each program separately 
The correct answer is: Tests each program separately
Question 35
Correct
Object-oriented development could potentially reduce the time and cost of writing software because:
a. Objects are reusable 

b. It's not necessary to use a formal methodology to design a system
c. Iterative prototyping is not required
d. Object-oriented programming requires less training
e. A single user interface object can be used for the entire application
The correct answer is: Objects are reusable
Question 36
Correct
Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage.
a. True 
b. False
Question 37
Correct
A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group.
a. GIS
b. ESS
c. CDSS
d. GDSS 
e. DSS
The correct answer is: GDSS
Question 38
Correct
Which of the following technologies disrupted the traditional publishing industry?
a. PCs
b. e-mail
c. Instant messaging
d. World Wide Web 
e. Digital photography
The correct answer is: World Wide Web
Question 39
Correct
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
a. True 
b. False
Question 40
Correct
There are four major business functions: human resources; manufacturing and production; finance and accounting; and information
technology.
a. False 
b. True
Question 41
Correct
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the
following types of system?
a. MIS
b. TPS 
c. DSS
d. KMS
e. ESS
The correct answer is: TPS
Question 42
Correct
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a
solution may not be fully defined in advance?
a. ESS
b. MIS
c. DSS 
d. TPS
e. KMS
The correct answer is: DSS
Question 43
Correct
An upscale organic foods grocery store chain is implementing an information system that will enable it to add same-day home
delivery of groceries to its customers. This is an example of:
a. Organizational change
b. Paradigm shift 
c. Rationalization of procedures
d. Business process redesign
e. Automation
The correct answer is: Paradigm shift
Question 44
Correct
_______ systems are also known as enterprise systems
a. Enterprise support
b. Resource planning
c. Decision-support
d. Enterprise resource planning 
e. Management information
The correct answer is: Enterprise resource planning
Question 45
Correct
A paradigm shift involves a radical rethinking of the business model.
a. True 
b. False
Question 46
Correct
A firm can exercise greater control over its suppliers by having:
a. Only a single supplier

b. More suppliers 
c. Global suppliers
d. Local suppliers
e. Fewer suppliers
The correct answer is: More suppliers
Question 47
Correct
Which of the following marketplace forces would be of least concern to a manufacturer of deepsea oil rigs?
a. Low number of suppliers

b. Low number of customers
c. Product differentiation
d. New market entrants 
e. Traditional competitors
The correct answer is: New market entrants
Question 48
Correct
According to the network economics perspective, the more people offering products on eBay's site, the greater the value of the site
to all who use it.
a. False
b. True 
Question 49
Correct
________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what
information, and when, where, and how the information is needed.
a. A data flow diagram

b. Requests for proposal
c. A feasibility study
d. Systems analysis and design documents
e. Information requirements 
The correct answer is: Information requirements
Question 50
Correct
The ________ function is responsible for making sure customers are aware of the company's products
a. Manufacturing and production

b. Sales and marketing 
c. Human resources
d. Finance and accounting
e. Distribution and logistics
The correct answer is: Sales and marketing
Question 51
Correct
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and
include all levels of management?
a. CRM
b. MIS
c. SCM
d. Enterprise applications 
e. DSS
The correct answer is: Enterprise applications
Question 52
Correct
Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or
improve processing efficiencies are termed:
a. Maintenance 
b. Production
c. Acceptance
d. Post-implementation
e. Implementation
The correct answer is: Maintenance
Question 53
Correct
Traditional structured development is more incremental than object-oriented development.
a. True
b. False 
Question 54
Correct
The oldest method for building information systems is:
a. Object-oriented development
b. Computer-aided software engineering
c. Component-based development
d. The systems life cycle 
e. Prototyping
The correct answer is: The systems life cycle
Question 55
Incorrect
Most transaction processing systems use sophisticated mathematical models or statistical techniques.
a. False
b. True 
Question 56
Correct
A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of
complementary assets?
a. Governmental
b. Managerial 
c. Organizational
d. Auxiliary
e. Social
The correct answer is: Managerial
Question 57
Correct
________ is a competitive strategy for creating brand loyalty by developing new and unique products and services that are not easily
duplicated by competitors.
a. Strengthening customer intimacy

b. Low-cost leadership
c. Strengthening supplier intimacy
d. Product differentiation 
e. Focusing on market niche
The correct answer is: Product differentiation
Question 58
Correct
A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the
functions identified during systems analysis.
a. Systems design document 

b. Feasibility study
c. Information requirements document
d. Data flow diagram
e. Request for proposal
The correct answer is: Systems design document
Question 59
Correct
Which of the following statements about business processes is not true?
a. Business processes are a collection of standard operating procedures

b. Business processes influence the relationship between an organization and information technology
c. Business processes are typically unaffected by changes in information systems 
d. A business firm is a collection of business processes
e. Business processes are usually ensconced in an organization's culture
The correct answer is: Business processes are typically unaffected by changes in information systems
Question 60
Correct
Which of the following substitute products would be of most concern for a cable TV distributor?
a. Streaming music services

b. Terrestrial radio
c. Satellite radio
d. On-demand Internet television 
e. Broadcast TV
The correct answer is: On-demand Internet television
Question 61
Correct
Data collected at checkout counters in a grocery store is an example of:
a. Output
b. Input 
c. Processing
d. Information systems
e. Feedback
The correct answer is: Input
Question 62
Correct
All of the following are examples of environmental actors in an information system except:
a. Suppliers
b. Competitors
c. Sales force 
d. Regulatory agencies
e. Customers
The correct answer is: Sales force
Question 63
Correct
Which type of decision is calculating gross pay for hourly workers?
a. Procedural
b. Unstructured
c. Ad hoc
d. Structured 
e. Semi-structured
Question 64
Correct
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your
production schedules?
a. CRM
b. ESS
c. DSS
d. TPS
e. MIS 
The correct answer is: MIS
Question 65
Correct
Which conversion process introduces the system first to a limited portion of the organization?
a. Parallel approach strategy

b. Limited cutover strategy
c. Phased approach strategy
d. Parallel strategy
e. Pilot study strategy 
The correct answer is: Pilot study strategy
Question 66
Incorrect
________ are visual tools for presenting performance data in a BI system.
a. Reports and the drill-down feature

b. Scenarios and models
c. Dashboards and scorecards
d. Parameterized reports
e. Ad hoc report creation 
The correct answer is: Dashboards and scorecards
Question 67
Correct
The ________ phase of decision making involves identifying and exploring various solutions to a problem.
a. Design 
b. Analysis
c. Choice
d. Implementation
e. Intelligence
The correct answer is: Design
Question 68
Correct
Systems development activities always take place in sequential order.
a. False 
b. True
Question 69
Correct
Supply chain management systems are one type of interorganizational system.
a. True 
b. False
Question 70
Correct
Which of the following is a firm's CPO responsible for?
a. Acting as liaison between the information systems group and the rest of the company
b. Ensuring that the company complies with existing data privacy laws 
c. Overseeing the use of information technology in the firm
d. Making better use of existing knowledge in organizational and management processes
e. Enforcing the firm's information security policy
The correct answer is: Ensuring that the company complies with existing data privacy laws
Question 71
Correct
Which of the following statements best describes the term business intelligence?
a. Information systems involved in business decision making

b. The tools and techniques used to analyze and understand business data
c. Software developed exclusively for business management
d. The infrastructure for collecting, integrating, and analyzing business data 
e. Enterprise systems used to make business decisions
The correct answer is: The infrastructure for collecting, integrating, and analyzing business data
Question 72
Correct
Customers are one of the competitive forces that affect an organization's ability to compete.
a. True 
b. False
Question 73
Incorrect
Which of the following is an example of an organizational complementary asset?
a. Laws and regulations

b. A collaborative work environment
c. Choosing the appropriate business model
d. Strong senior management
e. The Internet and telecommunications infrastructure 
The correct answer is: Choosing the appropriate business model
Question 74
Correct
Which of the following types of system would you use to manage relationships with your customers?
a. DSS
b. SCM
c. CRM 
d. MIS
e. KMS
The correct answer is: CRM
Question 75
Correct
A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which
business objective?
a. Customer intimacy
b. Improved decision making
c. Operational excellence
d. Survival 
e. Creation of new products
The correct answer is: Survival
Question 76
Correct
Using the Internet to buy or sell goods is called:
a. An intranet
b. E-business
c. E-commerce 
d. E-government
e. An extranet
The correct answer is: E-commerce
Question 77
Correct
A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself.
a. Automation program
b. Business process redesign program
c. Systems analysis
d. Paradigm shift 
e. Rationalization program
The correct answer is: Paradigm shift
Question 78
Incorrect
In what stage of systems development are design specifications created?
a. Implementation
b. Conversion 
c. Systems analysis
d. Testing
e. Systems design
The correct answer is: Systems design
Question 79
Correct
A firm that invests in a strong IS development team is making an investment in organizational complementary assets.
a. False
b. True 
Question 80
Correct
Which of the following statements about digital firms is not true?
a. Today, most firms are fully digital 

b. Digital firms sense and respond to their environments more rapidly than traditional firms
c. Digital firms offer opportunities for flexible global organization and management
d. In digital firms, time shifting and space shifting are the norm
e. Digital firms have more flexibility to survive in turbulent times
The correct answer is: Today, most firms are fully digital
Question 81
Correct
In a parallel conversion strategy, the new system:
a. Replaces the old one on an appointed day

b. And the old are run together for a time 
c. Is slowly converted from the old system
d. Is tested by an outsourced company
e. Is introduced only to a limited area first
The correct answer is: And the old are run together for a time
Question 82
Correct
________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous
business processes.
a. CASE tools
b. Systems analysis and design
c. Business process management 
d. TQM
e. Business process redesign
The correct answer is: Business process management
Question 83
Correct
During the ________ stage of system development, systems tests are evaluated by users and reviewed by management.
a. Conversion
c. Implementation
d. Acceptance testing 
e. Programming
The correct answer is: Acceptance testing
Question 84
Correct
A systems analysis includes a ________ that is used to determine whether the solution is achievable, from a financial, technical, and
organizational standpoint.
a. Data flow diagram

b. Systems design document
c. Feasibility study 
d. Request for proposal
e. Logical design
The correct answer is: Feasibility study
Question 85
Correct
Which of the following is an example of a social complementary asset?
a. A strong IS development team

b. Training programs
c. Distributed decision-making rights
d. Incentives for management innovation
e. Technology and service firms in adjacent markets 
The correct answer is: Technology and service firms in adjacent markets
Question 86
Correct
The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a
competing supplier or system are known as:
a. Switching costs 
b. Variation costs
c. Preservation costs
d. Retention costs
e. Differentiation costs
The correct answer is: Switching costs
Question 87
Correct
In the direct cutover conversion strategy, the new system:
a. Replaces the old one on an appointed day 

b. The old and new systems are run in parallel
c. Is tested by an outsourced company
d. And the old are run together
e. Is introduced in stages
The correct answer is: Replaces the old one on an appointed day
Question 88
Correct
Big data is used to analyze consumer preferences for both in-store and online purchases.
a. False
b. True 
Question 89
Correct
Data management technology consists of which of the following?
a. Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information
system
b. Physical hardware and media used by an organization for storing data
c. Hardware and software used to transfer data
d. Two or more computers to share data or resources
e. Software governing the organization of data on physical storage media 
The correct answer is: Software governing the organization of data on physical storage media
Question 90
Correct
Maintaining the organization's financial records is a central purpose of which main business function?
a. Finance and accounting 

b. Sales and marketing
c. Manufacturing and production
d. Human resources
e. Finance and sales
The correct answer is: Finance and accounting
Question 91
Correct
The effect of the Internet has been to increase the bargaining power of customers.
a. False
b. True 
Question 92
Correct
Which of the following represent the primary activities of a firm?
a. Procurement, operations, technology, sales and marketing, and services

b. Procurement, inbound logistics, operations, technology, and outbound logistics
c. Inbound logistics, operations, outbound logistics, sales and marketing, and service 
d. Inbound logistics, operations, outbound logistics, technology, and service
e. Organization infrastructure, human resources, technology, and procurement
The correct answer is: Inbound logistics, operations, outbound logistics, sales and marketing, and service
Question 93
Correct
Transferring data from a legacy system to the new system would be defined by which category of system design specifications?
a. Manual procedures
b. Database
c. Implementation
d. Input
e. Conversion 
The correct answer is: Conversion
Question 94
Correct
Along with capital, ________ is the primary production input that the organization uses to create products and services.
a. Structure
b. Feedback
c. Culture
d. Labor 
e. Politics
The correct answer is: Labor
Question 95
Correct
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government
a. Any computerized technology

b. Telecommunications
c. E-business
d. E-commerce
e. The Internet and networking technologies 
The correct answer is: The Internet and networking technologies
Question 96
Correct
Which model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete?
a. Agency costs model

b. Demand control model
c. Network economics model
d. Competitive forces model 
e. Competitive advantage model
The correct answer is: Competitive forces model
Question 97
Correct
In the traditional systems life cycle, end users:
a. Are limited to providing information requirements and reviewing the technical staff's work 
b. Are important only in the testing phases
c. Are important and ongoing members of the team from the original analysis phase through maintenance
d. Have no input
e. Control the development of the system
The correct answer is: Are limited to providing information requirements and reviewing the technical staff's work
Question 98
Correct
Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.
a. Market niche 
b. Low-cost leadership
c. Mass customization
d. Process efficiency
e. Product differentiation
The correct answer is: Market niche
Question 99
Correct
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
a. Random
b. Undocumented
c. Documented
d. Unstructured 
e. Semi-structured
The correct answer is: Unstructured
Question 100
Correct
You can use location analytics to determine how best to route your deliveries of products to retail outlets.
a. False
b. True 
Question 101
Correct
A structured decision can be made by following a well-defined set of procedures.
a. False
b. True 
Question 102
Correct
An entire information system can be broken down into its subsystems by using a:
a. High-level data flow diagram

b. Low-level data flow diagram
c. Process specification
d. High-level structure chart 
e. Logical design diagram
The correct answer is: High-level structure chart
Question 103
Correct
Information systems enhance core competencies by:
a. Fostering synergies among departments

b. Providing better reporting facilities
c. Encouraging the sharing of knowledge across business units 
d. Creating educational opportunities for management
e. Allowing operational employees to interact with management
The correct answer is: Encouraging the sharing of knowledge across business units
Question 104
Correct
Which of the following would be used as an input for an information system?
a. Marketing costs report for each product

b. Product ID, and price 
c. Sales for stores in a region
d. Sales by region report
e. Year to date sales of products
The correct answer is: Product ID, and price
Question 105
Correct
Producing a bill of materials is a business process in which of the following functional areas?
a. Sales and marketing

b. Research and development
c. Manufacturing and production 
d. Human resources
e. Finance and accounting
The correct answer is: Manufacturing and production
Question 106
Correct
According to research on organizational resistance, the four components that must be changed in an organization in order to
successfully implement a new information system are:
a. Tasks, technology, people, and structure 

b. Costs, tasks, structure, and management
c. Environment, organization, structure, and tasks
d. Technology, people, culture, and structure
e. Organization, culture, management, and environment
The correct answer is: Tasks, technology, people, and structure
Question 107
Correct
Laws and regulations creating fair, stable market environments are examples of complementary social assets required to optimize
returns from IT investments.
a. False
b. True 
Question 108
Correct
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier
that offered products at a lower cost?
a. DSS 
b. ESS
c. MIS
d. CRM
e. TPS
Question 109
Correct
Which of the following best describes the primary reason for implementing a new information system, from a business perspective?
a. The system is in use by our primary competitors

b. The system integrates well with the Web
c. The system enables the firm to create new products and services
d. The system will automate key business processes
e. The system will create new value for the firm, beyond its costs 
The correct answer is: The system will create new value for the firm, beyond its costs
Question 110
Correct
Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates which of the following
strategies?
a. Low-cost leadership 
b. Marketing effectiveness
c. Developing synergies
d. Strengthening supplier intimacy
e. Focusing on market niche
The correct answer is: Low-cost leadership
Question 111
Correct
If sales of your products declined in a specific region of the country, which of the following types of system would best help you
understand why?
a. CRM
b. MIS 
c. ESS
d. TPS
e. DSS
Question 112
Correct
Executive Support Systems (ESS):
a. Support the structured decision making of senior executives

b. Are primarily driven by information derived from a company's transaction processing systems
c. Have the ability to drill down into lower levels of detail 
d. Enable operational managers to create parameterized reports
e. Easily integrate data from different systems
The correct answer is: Have the ability to drill down into lower levels of detail
Question 113
Correct
A pivot table is a(n):
a. Spreadsheet tool that displays two or more dimensions of data in a convenient format 
b. Type of relational database
c. Integral data visualization tool used in digital dashboards and scorecards
d. Chart tool that can rotate columnar data quickly and visually
e. Tool for performing sensitivity analysis
The correct answer is: Spreadsheet tool that displays two or more dimensions of data in a convenient format
Question 114
Correct
________ development focuses on rapid delivery of working software by breaking a large project into a series of small subprojects that
are completed in short periods of time using iteration and continuous feedback.
a. Object-oriented
b. Agile 
c. Rapid application
d. DevOps
e. Joint application
The correct answer is: Agile
Question 115
Correct
The ability to offer individually tailored products or services using the same production resources as bulk production is known as:
a. Mass customization 
b. Micro customization
c. Niche customization
d. Micromarketing
e. Mass marketing
The correct answer is: Mass customization
Question 116
Correct
The interaction between information technology and organizations is influenced:
a. By the development of new information technologies

b. By many factors, including structure, politics, culture, and environment 
c. By two main macroeconomic forces: capital and labor
d. By the rate of growth of the organization
e. Solely by the decision making of middle and senior managers
The correct answer is: By many factors, including structure, politics, culture, and environment
Question 117
Correct
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository,
usable by other parts of the business.
a. knowledge management
b. enterprise 
c. automatic reporting
d. transaction processing
e. management information
The correct answer is: enterprise
Question 118
Correct
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types
of information system?
a. MIS
b. TPS
c. KMS
d. DSS 
e. ESS
Question 119
Correct
Which type of systems development is characterized by significantly speeding up the design phase and the generation of information
requirements and involving users at an intense level?
a. End-user development
b. RAD
c. Traditional
d. Prototyping
e. JAD 
The correct answer is: JAD
Question 120
Correct
Possible functions of BPM tools include all of the following except:
a. Designing new processes

b. Automating business processes
c. Identifying and document business processes
d. Integrating existing systems to support business processes improvements
e. Completing a systems analysis study 
The correct answer is: Completing a systems analysis study
Question 121
Correct
In object-oriented development:
a. The class is used as the basic unit of systems analysis and design
b. An object is a collection of data that is acted on by external processes
c. A strict, step-by-step development process is essential
d. Processing logic resides within objects 
e. Data and processes are separated
The correct answer is: Processing logic resides within objects
Question 122
Correct
Switching costs increase when customers are strongly linked to products and platforms.
a. True 
b. False
Question 123
Correct
All of the following statements are true about information technology's impact on business firms except:
a. It helps reduce internal management costs

b. It helps firms expand in size 
c. It helps reduce transaction costs
d. It helps reduce agency costs
e. It helps firms lower the cost of market participation
The correct answer is: It helps firms expand in size
Question 124
Correct
Which of the following is not one of the six strategic business objectives of information systems?
a. Improved decision making

b. Survival
c. Improved community relations 
d. New products and services
e. Competitive advantage
The correct answer is: Improved community relations
Question 125
Correct
Organizational software packages often include ________ features that allow the software to be modified to meet organizational
requirements.
a. Design
b. Customization 
c. Object-oriented
d. Automation
e. Programming
The correct answer is: Customization
Question 126
Correct
You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group
reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as
possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project
have difficulty in understanding technical or software development issues, and are likely to change their requirements during the
course of development. What development method would be most successful for this project?
a. Prototyping 
b. RAD
c. JAD
d. End-user development
e. Traditional
The correct answer is: Prototyping
Question 127
Correct
The idea that the achievement of quality control is an end in itself describes a main concept of:
a. BPM
c. TQM 
d. BPR
e. Six sigma
The correct answer is: TQM
Question 128
Correct
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.
a. False
b. True 
Question 129
Incorrect
The entire system-building effort is driven by:
a. Six sigma
b. Documentation
c. User information requirements
d. Feasibility studies
e. Available information technology 
The correct answer is: User information requirements
Question 130
Correct
Which type of information system uses data visualization technology to analyze and display data for planning and decision making in
the form of digitized maps?
a. DSS
b. Executive support systems
c. Location analytics
d. GIS 
e. GDSS
The correct answer is: GIS
Question 131
Correct
A ________ is a senior manager who oversees the use of IT in the firm.
a. CFO
b. CIO 
c. CTO
d. CKO
e. CEO
The correct answer is: CIO
Question 132
Correct
The decision to approve a capital budget is an example of a(n) ________ decision.
a. Undocumented
b. Unstructured 
c. Semi-structured
d. Structured
e. Analytic
Question 133
Correct
Objects are grouped into hierarchies, and hierarchies into classes.
a. True
b. False 
Question 134
Correct
Which of the following is an example of synergy in business?
a. Nike's use of technology to improve its product offerings

b. Blockbuster combining traditional video rental with online video rental
c. Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers 
d. Walmart's order entry and inventory management system to coordinate with suppliers
e. Amazon's use of the Internet to sell books
The correct answer is: Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers
Question 135
Correct
Which type of decision is deciding whether to introduce a new product line?
a. Structured
b. Unstructured 
c. Predictive
d. Recurring
e. Nonrecurring
Question 136
Correct
The three principal levels within a business organization hierarchy are:
a. Senior management, middle management, and service workers

b. Senior management, middle management, and operational management 
c. Senior management, data workers, and service workers
d. Senior management, operational management, and information systems
e. Senior management, operational management, and service workers
The correct answer is: Senior management, middle management, and operational management
Question 137
Correct
In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?
a. Middle management
b. Knowledge workers
c. Service workers
d. Production management
e. Operational management 
The correct answer is: Operational management
Question 138
Correct
The three main dimensions of information systems are management, organizations, and information technology.
a. True 
b. False
Question 139
Correct
All of the following are examples of business intelligence systems except a system that:
a. Focuses on problems that are unique and rapidly changing

b. Tracks the flows of materials in a factory 
c. Summarizes and reports on a company's basic operations
d. Compares total annual sales figures for specific products to planned targets
e. Addresses nonroutine decisions
The correct answer is: Tracks the flows of materials in a factory
Question 140
Correct
A(n) ________ is typically a major source of data for other systems
a. ESS
b. DSS
c. KMS
d. TPS 
e. MIS
The correct answer is: TPS
Question 141
Incorrect
Which of the following is not a top priority in mobile application development?
a. Saving resources 
b. Designing for keyboard data entry
c. Designing for a mobile device's camera or other features
d. Designing for multitouch
e. Limiting the use of keyboards
The correct answer is: Designing for keyboard data entry
Question 142
Correct
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to
improve business processes and management decision making?
a. KMS 
b. MIS
c. An extranet
d. CRM
e. TPS
The correct answer is: KMS
Question 143
Correct
What is the most significant barrier to successful business process change?
a. Organizational culture 
b. Selecting the correct process to change
c. Ineffective project management
d. Poor choice of technology
e. Usability of implemented solution
The correct answer is: Organizational culture
Question 144
Correct
ESS supports which of the following?
a. Day-to-day processes of production

b. Knowledge and data workers in an organization
c. Long-range planning activities of senior management 
d. Decision making and administrative activities of middle managers
e. Transactional needs of the organization
The correct answer is: Long-range planning activities of senior management
Question 145
Correct
The Internet increases the bargaining power of customers by:
a. Creating new opportunities for building loyal customer bases

b. Making more products available
c. Enabling the development of new services
d. Making information available to everyone 
e. Lowering transaction costs
The correct answer is: Making information available to everyone
Question 146
Correct
An efficient customer response system directly links consumer behavior to distribution,production, and supply chains.
a. False
b. True 
Question 147
Correct
Walmart's continuous replenishment system is an example of a firm using information systems to:
a. Achieve low-cost leadership 

b. Strengthen ties to its customers
c. Focus on market niche
d. Develop synergies
e. Simplify the industry value chain
The correct answer is: Achieve low-cost leadership
Question 148
Correct
A prototype is a working version of an information system that serves as a final model.
a. True
b. False 
Question 149
Correct
Checking store inventory is an example of a(n) ________ decision.
a. Procedural
b. Structured 
c. Semi-structured
d. Unstructured
e. Ad hoc
Question 150
Correct
Systems design:
a. Identifies the information requirements for a system

b. Shows how the new system will fulfill the information requirements 
c. Translates system specifications into software program code
d. Determines whether a solution is feasible from a financial and organizational standpoint
e. Is concerned with the logical view of the system solution
The correct answer is: Shows how the new system will fulfill the information requirements
Question 151
Correct
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in
organizational and management processes.
a. CKO 
b. CPO
c. CIO
d. CEO
e. CFO
The correct answer is: CKO
Question 152
Correct
Routines are also called standard operating procedures.
a. True 
b. False
Question 153
Incorrect
Mintzberg outlined three categories of managerial roles:
a. Control, leadership, oversight

b. Interpersonal, informational, and decisional
c. Operational, management, and executive
d. Cultural, organizational, and technical
e. Middle management, senior management, executive 
The correct answer is: Interpersonal, informational, and decisional
Question 154
Correct
Which of the following statements best describes the business value of improved decision making?
a. Improved decision making enables senior executives to more accurately foresee future financial trends
b. Improved decision making strengthens customer and supplier intimacy, which reduces costs
c. Improved decision making creates better products
d. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting 
efficiency, production, costs, and more add up to large annual values
e. Improved decision making creates a better organizational culture
The correct answer is: Improved decision making results in a large monetary value for the firm as numerous small daily decisions
affecting efficiency, production, costs, and more add up to large annual values
Question 155
Correct
Smart products are an example of the Internet of Things.
a. True 
b. False
Question 156
Correct
Customer relationship management systems coordinate all of the business processes that deal with customers in sales, marketing,
and service.
a. False
b. True 
Question 157
Correct
Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence.
a. Analytical
b. Operational 
c. Business
d. Production
e. Transactional
The correct answer is: Operational
Question 158
Correct
Which main business function is responsible for maintaining employee records?
a. Middle management
b. Manufacturing and production
c. Finance and accounting
d. Human resources 
e. Sales and marketing
The correct answer is: Human resources
Question 159
Correct
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
a. Supply chain management system 

b. Transaction processing system
c. Collaborative distribution system
d. Enterprise planning system
e. Reverse logistics system
The correct answer is: Supply chain management system
Question 160
Correct
Middle management face primarily semistructured decisions.
a. True 
b. False
Question 161
Correct
Which of the following is not one of the Simon's four stages of decision making?
a. Design
b. Prediction 
c. Choice
d. Intelligence
e. Implementation
The correct answer is: Prediction
Question 162
Correct
Which of the following is not a major feature of organizations that impacts the use of information systems?
a. Business processes
b. Environments
c. Structure of the organization
d. Leadership styles
e. Agency costs 
The correct answer is: Agency costs
Question 163
Correct
The four kinds of structural organizational change enabled by IT, in order from least to most risky, are:
a. Automation, redesigning, restructuring, and paradigm shift

b. Rationalization, automation, reengineering, and redesigning
c. Paradigm shift, reengineering, rationalization, and automation
d. Rationalization, automation, reengineering, and paradigm shift
e. Automation, rationalization, redesigning, and paradigm shift 
The correct answer is: Automation, rationalization, redesigning, and paradigm shift
Question 164
Correct
Acceptance testing:
a. Tests the conversion of legacy data to the new system

b. Includes all the preparations for the series of tests to be performed on the system
c. Provides the final certification that the system is ready to be used in a production setting 
d. Tests the functioning of the system as a whole
e. Tests each program separately in the system
The correct answer is: Provides the final certification that the system is ready to be used in a production setting
Question 165
Correct
In automation:
a. Employees are enabled to perform their tasks more efficiently 

b. Business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks
c. New products are explored first
d. More manual steps are required
e. Business processes are added
The correct answer is: Employees are enabled to perform their tasks more efficiently
Question 166
Correct
A native mobile app is:
a. A standalone application that does not use a browser 

b. A responsive mobile app
c. A mobile website
d. One that can only operate on selected devices
e. A mobile web app
The correct answer is: A standalone application that does not use a browser
Question 167
Correct
Research has shown that a majority of firms are able to align their information technology with their business goals.
a. True
b. False 
Question 168
Correct
The choice phase of Simon's decision-making model includes choosing among solution alternatives.
a. True 
b. False
Question 169
Incorrect
The competitive forces model cannot be used to analyze modern digital firms which face new competitive forces that are not true of
traditional firms.
a. True 
b. False
Question 170
Correct
All of the following managerial roles can be supported by information systems except:
a. Disseminator
b. Nerve center
c. Resource allocator
d. Entrepreneur 
e. Liaison
The correct answer is: Entrepreneur
Question 171
Correct
Which of the following is an example of a cross-functional business process?
a. Identifying customers
b. Paying creditors
c. Shipping a product
d. Fulfilling a customer order 
e. Hiring employees
The correct answer is: Fulfilling a customer order
Question 172
Correct
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in
all company divisions falls into which of the following categories?
a. KMS
b. DSS
c. MIS 
d. TPS
e. ESS
Question 173
Correct
A website that allows citizens to file taxes online is a form of e-government.
a. True 
b. False
Question 174
Correct
IT governance refers to the overall decision-making that guides the IT strategy of a firm.
a. True 
b. False
Question 175
Incorrect
System testing:
a. Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned
b. Tests the information requirements of a system
c. Tests each program separately
d. Includes all the preparations for the series of tests to be performed on the system
e. Provides the final certification that the system is ready to be used in a production setting 
The correct answer is: Tests the functioning of the system as a whole in order to determine if discrete modules will function together
as planned
Question 176
Correct
For nonroutine decision making, managers rely on decision support systems.
a. True 
b. False
Question 177
Correct
Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the
organization as a whole.
a. False
b. True 
Question 178
Correct
The most common form of IT-enabled organizational change is redesign of processes.
a. False 
b. True
Question 179
Correct
Which of the following is a competitive force challenging the publishing industry?
a. Suppliers' bargaining power

b. Low cost of entry
c. Substitute products or services 
d. Customers' bargaining power
e. Positioning and rivalry among competitors
The correct answer is: Substitute products or services
Question 180
Correct
All of the following are competitive forces in Porter's model except:
a. Disruptive technologies 
b. Suppliers
c. New market entrants
d. Substitute products
e. Customers
The correct answer is: Disruptive technologies
Question 181
Correct
A virtual company:
a. Uses networks to link people, assets, and ideas 

b. Is limited by traditional organizational boundaries
c. Provides entirely Internet-driven services or virtual products
d. Uses Internet technology to maintain a networked community of users
e. Uses Internet technology to maintain a virtual storefront
The correct answer is: Uses networks to link people, assets, and ideas
Question 182
Correct
The four major competitive strategies are:
a. Low-cost leadership, new market entrants, product differentiation, and focus on market niche
b. Customers, suppliers, new market entrants, and substitute products
c. Low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy 
d. Low-cost leadership, substitute products and services, customers; and suppliers
e. New market entrants, substitute products and services, customers, and suppliers
The correct answer is: Low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy
Question 183
Correct
The primary tool for representing a system's component processes and the flow of data between them is the:
a. Data dictionary
b. Process specifications diagram
c. Structure chart
d. Object-oriented chart
e. Data flow diagram 
The correct answer is: Data flow diagram
Question 184
Correct
________ is the process of changing from the old system to the new system.
a. Programming
b. Conversion 
c. End-user involvement
d. Implementation
e. Systems analysis and design
The correct answer is: Conversion
Question 185
Correct
A DSS uses internal information as well as information from external sources.
a. True 
b. False
Question 186
Correct
Order fulfillment involves all of the following business processes except:
a. Assembling the product

b. Making customers aware of the product 
c. Shipping the product
d. Submitting the order
e. Checking the customer's credit
The correct answer is: Making customers aware of the product
Question 187
Correct
Which level of the organization is an ESS specifically designed to serve?
a. Knowledge workers
b. Operational
c. End-user
d. Middle management
e. Senior management 
The correct answer is: Senior management
Question 188
Correct
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers
to see real-time statistics such as views and clickthroughs about their current banner ads. Which type of system will most efficiently
provide a solution?
a. Extranet 
b. Intranet
c. MIS
d. CRM
e. Enterprise system
The correct answer is: Extranet
Question 189
Correct
Which of the following industries has the lowest barrier to entry?
a. Computer chip
b. Small retailer 
c. Automotive
d. Solar energy
e. Airline
The correct answer is: Small retailer
Question 190
Correct
In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?
a. Degree is a superclass to Mathematics and Physics 

b. Mathematics and Physics would be ancestors to Degree
c. Degree would be a subclass to Mathematics and Physics
d. Degree would be a sister class to Mathematics and Physics
e. Math, Physics and Degree are sister classes
The correct answer is: Degree is a superclass to Mathematics and Physics
Question 191
Correct
You would use an MIS to help determine if your business should introduce a new product line.
a. False 
b. True
Question 192
Correct
Operational managers use ESS primarily to solve specific problems.
a. False 
b. True
Question 193
Correct
Middle managers make long-range strategic decisions about the firm's products and services.
a. False 
b. True
Question 194
Correct
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key
performance indicators?
a. SCM
b. MIS
c. CRM
d. TPS
e. ESS 
The correct answer is: ESS
Question 195
Correct
Which of the following types of system enables management to make better decisions regarding their suppliers?
a. SCM 
b. TPS
c. KMS
d. MIS
e. ERP
The correct answer is: SCM
Question 196
Correct
The key elements of an organization are its structure, business processes, politics, culture, and people.
a. True 
b. False
Question 197
Incorrect
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?
a. KMS
b. DSS
c. TPS
d. ESS
e. MIS 
The correct answer is: ESS
Question 198
Correct
Prototyping is more iterative than the conventional lifecycle.
a. True 
b. False
Question 199
Correct
Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of
managers?
a. Managers prefer using formal information systems. 

b. Managers prefer oral forms of communication
c. Managers perform a great deal of work at an unrelenting pace
d. Managers give high priority to maintaining a diverse web of contacts
e. Managers prefer current, specific, ad-hoc information.
The correct answer is: Managers prefer using formal information systems.
Question 200
Correct
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is
called its:
a. Business process
b. Mission
c. Atmosphere
d. Culture 
e. Environment
The correct answer is: Culture
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4/5/24, 1:08 AM Multiple Choice Questions: Attempt review

Started on Tuesday, 25 April 2023, 7:40 AM

Mark 1.00 out of 1.00

The correct answer is: True

Mark 1.00 out of 1.00

a. Emerging mobile digital platform

The correct answer is: Growth in the PC platform

Mark 1.00 out of 1.00

a. A clothes manufacturer expanding its offerings to new styles

Mark 1.00 out of 1.00

The correct answer is: True

Mark 1.00 out of 1.00

Object-oriented modeling is based on the concepts of:

a. Class and inheritance 

The correct answer is: Class and inheritance

Mark 1.00 out of 1.00

The four major types of enterprise applications are:

a. ERP, SCM, CRM, and KMS 

The correct answer is: ERP, SCM, CRM, and KMS

Mark 1.00 out of 1.00

The correct answer is: False

Mark 1.00 out of 1.00

a. Set up a strategic transition

The correct answer is: Perform a strategic systems analysis

Mark 1.00 out of 1.00

The correct answer is: True

Mark 1.00 out of 1.00

Often there are multiple possible designs for a system.

The correct answer is: True

Mark 1.00 out of 1.00

The correct answer is: Best practices

Mark 1.00 out of 1.00

a. Forecasting new industry trends

Mark 1.00 out of 1.00

The correct answer is: Structured

Mark 1.00 out of 1.00

Converting raw data into a more meaningful form is called:

The correct answer is: Processing

Mark 1.00 out of 1.00

All of the following are new technology-related trends in MIS except:

a. Co-creation of business value 

The correct answer is: Co-creation of business value

Mark 1.00 out of 1.00

The correct answer is: Knowledge workers

Mark 1.00 out of 1.00

The correct answer is: Transaction costs

Mark 1.00 out of 1.00

In environmental scanning, a firm may use information systems to:

a. Transform inputs into products and services

Mark 1.00 out of 1.00

Walmart's continuous replenishment system allows it to do all of the following except:

a. Transmit orders to restock directly to its suppliers

The correct answer is: Provide mass customization

Mark 1.00 out of 1.00

The correct answer is: False

Mark 1.00 out of 1.00

The correct answer is: True

Mark 1.00 out of 1.00

The correct answer is: E-business

Mark 1.00 out of 1.00

Which of the following statements about disruptive technologies is not true?

a. Disruptive technologies radically change the business landscape and environment

Mark 1.00 out of 1.00