SCHINDLER Product

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S C H I N D L E R S M A R T FA U LT C O D E S ( E R R O R C O D E )

© 2018 KONE Corporation 1 (7) AS-21.99.200-MFS000009

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© 2018 KONE Corporation

All rights reserved.

Important Notice

This guidelines and instructions document and its contents (the “Instructions”) are for training
purposes, KONE technician use, and other authorized internal use. The Instructions do not contain
all the relevant information regarding the performance of the maintenance for the equipment in
question and the installation or replacement of associated components (the “Work”). Any person
engaging in the Work must follow all instructions related to the respective equipment and all
applicable KONE safety rules. Further, such persons must be qualified and authorized to perform
the Work, which includes possessing licenses required by law and training provided by KONE for
the specific equipment.

Authorized Use - License

Only technicians who perform the Work and their supervisors, as well as other individuals KONE
may from time to time designate in writing (“Authorized User”), are intended to possess and use the
Instructions. KONE grants the Authorized User a limited, revocable license to possess and use the
Instructions during the Authorized User’s term of employment with KONE to perform the Work
(“License”). Possession or use of the Instructions in a manner inconsistent with the License granted
is strictly prohibited. Under no circumstances is the Authorized User permitted to copy, disclose,
publish, or disseminate the Instructions to anyone, unless prior written consent has been obtained
from the KONE legal function. The Authorized User shall return the Instructions to KONE upon
separation of employment with KONE. Violation of this paragraph may result in disciplinary action,
up to and including termination of employment, and legal action against the Authorized User.

Prohibited Possession or Use by Others

Possession, use, copying, disclosure, publication, or dissemination of the Instructions by an

individual who or entity that is not an Authorized User is strictly prohibited (“Prohibited Use”), unless
prior written consent is obtained from the KONE legal function. KONE disclaims any and all liability
for loss or damage including without limitation, indirect or consequential loss or damage, resulting
from or in connection with Prohibited Use. Prohibited Use shall result in legal or equitable action by
KONE against violators.

P r o p r i e t a r y, C o n f i d e n t i a l , I n t e l l e c t u a l P r o p e r t y

The Instructions are owned by KONE Corporation, its affiliates, and its subsidiaries (“KONE”). The
Instructions are proprietary, confidential, and contain KONE intellectual property and trade secrets.
The Instructions are protected by international and local intellectual property laws, including but not
limited to copyright law. Unless otherwise expressly mentioned, all trademarks and product names
in the Instructions are trademarks or registered trademarks of KONE. Unauthorized possession,
use, copying, disclosure, publication, or dissemination of the Instructions infringes upon KONE’s
legal rights and shall result in legal or equitable action by KONE against violators.

© 2018 KONE Corporation 2 (7) AS-21.99.200-MFS000009

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Knowledge Article

TA B L E O F C O N T E N T S

1 ABOUT THIS INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.1 PURPOSE OF THIS DOCUMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3 Approvals and changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 SAFETY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.1 Environmental issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.2 Customer experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3 SCHINDLER SMART FAULT CODES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3.1 How to check this fault codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

© 2018 KONE Corporation 3 (7) AS-21.99.200-MFS000009

All rights reserved (-) 2018-01-19
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Knowledge Article

1 A B O U T T H I S I N F O R M AT I O N

1.1 PURPOSE OF THIS DOCUMENT

The document content describes about the Schindler SMART fault code and its function

N O T E : This document does not replace or substitute any instructions or manuals provided by
the original manufacturer of the equipment.

N O T E : The user of this document must always ensure that all equipment specific instructions
are taken into consideration when working with the elevator.

N O T E : These instructions are compiled using only few units which KONE has access to.
Units manufactured in different years or installed in different countries may have different
technical details or special features. Therefore it is not always possible to describe every
procedure in detail. Some units must be assessed locally on a case-by-case basis.

N O T E : THYSSEN, OTIS, SCHINDLER, HITACHI, ORONA and MITSUBISHI are registered

trademarks of ThyssenKrupp, Otis Elevator Company, Schindler Group, Hitachi Elevator
Company, Orona Group and Mitsubishi Group respectively.
X0000211623 A.3

1.2 Audience

This information is intended to be used by people who are familiar with elevator installation
and have received proper training on methods and safety as specified by KONE.

1.3 Approvals and changes

Issue: -

D a t e : 2017–12–19

Reference CR:

Compiled by:
– Speight Guy, Technical Field Support
– Srividhya P, Technical Support Senior Engineer
– Le Boursicaud Sebastien, Technical Support Specialist
Checked by:
– Julien Bidault, NKE Manager
Approved by:
– Philippe Miska, Head of Operations Development
Tr a n s l a t i o n a p p r o v e d b y :
X0000211608 A.2

© 2018 KONE Corporation 4 (7) AS-21.99.200-MFS000009

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2 SAFETY

2.1 Environmental issues

Handle hazardous and other waste according to local regulations and environmental strategy
of KONE.

X0000193527

2.2 Customer experience

The focus of your work must always be customer satisfaction. To reach and exceed the
customers’ expectations, be polite, constructive and co-operative, and communicate clearly.
Remember that for customers, you represent KONE, so ensure that you handle or at least
communicate all customer requests and feedback to the correct persons.

For more information on how to deliver best-in-class customer experiences through behavior
and communication, see the KONE Ambassador program in KONE intranet (search for
Ambassador) or contact your supervisor.

© 2018 KONE Corporation 5 (7) AS-21.99.200-MFS000009

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Knowledge Article

3 S C H I N D L E R S M A R T FA U LT C O D E S

The document content describes about the Schindler smart fault code and its function.

3.1 How to check this fault codes

The error codes are displayed when the diagnostic mode is activated, to select this mode
switch ON the DIP 5 on SCIC board.

These error codes can be seen on three locations:

– On COP device: upper display shows "Er" and the bottom one the error code
– On LOPM device at main floor: display blinks between "Er" and the error code
– On LIN device at any floor: display blinks between "Er" and the error code

Fault Code Description

00 No errors registered
01 Safety circuit opened. A safety contact is open
02 Opening of the door safety circuit during the travel. Car or landing doors
safety circuit open during the travel
03 Error in the normal door closing sequence
04 Door stopped out of door zone
05 Blocked call button. After a specified time, car or floor calls still registered
by the elevator control
06 The elevator does not start
07 Power failure on BIONIC PCBs. Power supply out of tolerance
08 Reserved
09 Self test failed
10 Travel too long. The unlocking zone was not reached within the maximum
travel time
11 Position lost. The elevator control has lost the actual position of the car in
the hoist way
12 Over temperature. The hoisting motor is overheated
13 Error during the normal door opening sequence
25 Error_Max_Lock_Time
26 Error _KSKB
27 Pre_Opening_Error
28 General_Door_Error

© 2018 KONE Corporation 6 (7) AS-21.99.200-MFS000009

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29 Drive_ Direction_ Error

30 Drive_Contact_Feedback_Error
31 General_Drive_Error
32 General_ChipCard_Error
33 General_EEPROM_Error
34 CLC_Overbridged
35 CLC_No_Calibration_Error
36 CLC_Wrong_Calibration_Error
37 General_CLC_Error
38 General_Elevator_Error
39 Elevator Overload Error
40 Normal Mode
41 Mains supply failure. Voltage not available
42 The elevator is in inspection mode
43 The elevator is in firemans control mode
44 Data recording turned OFF
45 Priority to car calls. The elevator only records car calls
46 The elevator is operating on emergency power
55 Recall_Mode_Active
56 Fire_Service2_Active
57 No_Authorization _ Mode_Active
58 Full_Load_Mode_Active
59 Maintenance_Mode_Active
90 Alarm button actuated. Cannot be stopped by 44

X0000211607 A.2

© 2018 KONE Corporation 7 (7) AS-21.99.200-MFS000009

All rights reserved (-) 2018-01-19
Disclosure prohibited