Now Creators Achievement Checklist

Track your progress for (put achievement name here) by putting

a checkmark next to each video after you’ve watched it.

Category # Video Name Done

1 Overview User Experience (5:22)

2 What Is ServiceNow & How Can It Help Me Do My Job? (5:51)
3 Quick Tour of the ServiceNow Platform (5:24)
Part One| User Experience
4 How to Request Something (3:10)
5 How to Report an Issue (5:43)
6 How to Use the Knowledge Base (6:25)

1 Overview Platform Architecture (5:51)

2 Applications on the ServiceNow Platform (6:50)

Part Two | Getting Started 3 Tables, Records, and Fields (9:06)

4 Navigating HI (7:24)
5 Locating Resources (5:35)

1 Overview User Interface (5:22)

2 Getting Started with the Application Navigator (3:59)

Part Three | User Interface 3 Getting Started with Lists (12:25)

4 Getting Started with Forms (10:32)
5 Service Portal Overview (5:22)

Part Four | Process User & Manager Capabilities 1 Getting Started with the ITIL Role (11:05)

1 Performing Basic Setup in Your Instance (3:59)

2 Application Menus and Modules (4:14)
3 Form Layout and Design (7:26)
Part Five | System Configuration
4 Working with Dashboards (6:34)
5 Business Rules (6:57)
6 Configuring Inbound Actions and Notifications (6:25)

1 Service Catalog Administration Overview (6:25)

2 Creating Service Catalog Categories (5:41)

Part Six | Service Catalog 3 Creating Service Catalog Items (6:34)

4 Creating Service Catalog Record Producers (7:32)
Creating Service Catalog Execution Plans and Workflows
5
(10:55)

1 Incident Management (11:40)

Part Seven | IT Service Management 2 Problem Management (9:28)

3 Change Management (8:03)

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