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  • Extended Support To Application Team

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    Vijay Rajendiran
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    The document describes the extended support provided to the application team (APD) after the end of mainstream support. This extended support includes providing security updates, bug fixes, and assistance with infrastructure issues, firewalls, cloud configurations. It also covers support for critical security updates, infrastructure connectivity problems, adding firewall rules and ports, migrating critical data, and resolving application inaccessibility issues. Configuring new services and features are not included in the extended support.

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    Extended Support to Application Team

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    The document describes the extended support provided to the application team (APD) after the end of mainstream support. This extended support includes providing security updates, bug fixes, and assistance with infrastructure issues, firewalls, cloud configurations. It also covers support for critical security updates, infrastructure connectivity problems, adding firewall rules and ports, migrating critical data, and resolving application inaccessibility issues. Configuring new services and features are not included in the extended support.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Extended Support To Application Team

    Uploaded by

    Vijay Rajendiran
    The document describes the extended support provided to the application team (APD) after the end of mainstream support. This extended support includes providing security updates, bug fixes, and assistance with infrastructure issues, firewalls, cloud configurations. It also covers support for critical security updates, infrastructure connectivity problems, adding firewall rules and ports, migrating critical data, and resolving application inaccessibility issues. Configuring new services and features are not included in the extended support.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Extended support to application team (APD) in case of any issues (Infra level,

    Firewalls, cloud configurations)

    Description:
    Extended Support typically lasts after the end of Mainstream Support. During Extended
    Support, we continue to provide security and reliability updates, and bug fixes and any
    issues on the infra level, firewall and cloud config.

    What is Included:
    1. Support to the critical/important security updates
    2. Support in infra level connectivity issues.
    3. Support in adding of firewall rules and port.
    4. Support in migrating critical data.
    5. Support in application inaccessibility related issue.
    6. Providing support in configuring cloud services.

    What’s not Included:


    1. Related to configuring new services
    2. Related to new features

    Extended supports are decided by the application and the support team on a mutual
    concern as it may include more than what we have listed.

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