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REFUND AND CANCELLATION POLICY
(read the entire document before signing)
Thanks for shopping on our website. We appreciate that you like to
buy the services and products that we provide. We also want to make
sure you have a rewarding experience while exploring, evaluating, and
purchasing our services and products.
As with any shopping experience, there are Terms of Use and Privacy
Policy that apply to transactions on our website. We will be as brief as
our attorneys will allow. The main thing to remember is that by placing
an order or making a purchase on our website, you agree to the terms
set forth below and our Terms of Use and Privacy Policy which are
available on our website for your review and acceptance before
making a purchase.
These terms are divided into two sections; a.STANDARD TERMS
that apply to all customers irrespective of their legal residence. b.
REGION-SPECIFIC TERMS that are applicable to the customers
who have legal residence in that specific Region.
As far as permitted by the applicable laws, the STANDARD TERMS
shall supersede the REGION-SPECIFIC TERMS
A. STANDARD TERMS:
a. Refund: If you did not like the product or service:
purchased from our website, you could claim a refund
as per the applicable terms. We offer 7 calendar days no
question asked refund irrespective of whether
applicable law mandates us to provide a refund or not.
That means a customer can ask for the purchase fee to
be refunded within 7 calendar days starting from the
date of purchase without providing any justification or
answering any questions from our team. If you want to
request for a refund, please contact us on
refund@livesupportnow.com
b. Month-to-Month Subscriptions: Please note that we
do not offer refunds of payments made on a monthly
subscription plan. To avoid being charged a
subscription fee for the next billing, you must cancel
your subscription before the monthly renewal date.
Additionally, your subscription will continue a month-
to-month basis unless and until you cancel, or the
subscription is suspended or discontinued by us. If you
cancel your subscription, the cancellation will be
effective at the end of the current monthly period; you
will continue to have access to your subscription for the
remainder of that period, but you will not receive a
refund.
c. E-Wallet and Gift-Wallet: Please note that any
payment made from E-Wallet or Gift-Wallet towards
purchase or subscription renewal of our services shall
not be refundable even if the refund is sought within
the initial 7 calendar days.
d. Delivery: After your confirmed purchase on our
website, you will receive a purchase confirmation, login
details and an executed copy of this Refund Policy from
orders@livesupportnow.com to your registered email address.
The login details will also be displayed on the website
as a popup notification. Please ensure the save the login
details in a safe place. If you do not receive the login
details or cannot log in, or your subscription is not
active within 7 calendar days of confirmed purchase,
please contact our Customer Support Team as provided
on our website. Your failure to contact us within the 7
calendar days as provided above shall be deemed as
confirmed and satisfactory delivery of the product and
services as purchased by you.
e. Subscription Active: Kindly note that your
subscription day shall begin from the moment your
subscription is active.
f. Claims and Dispute: If we inform you that we have
received a claim, chargeback or other dispute
concerning one of your transactions, then you shall
promptly deliver any helpful information we request to
confirm that you fulfilled the transaction per the
agreement with us (including but not limited to Terms
of Use). If you fail to comply with the prior sentence or
was unable to comply with the agreement or these
policies, or if the claim chargeback or dispute is not
caused by (i) our failure to make your order available as
it was received by us or (ii) credit card fraud, then you
shall promptly reimburse us for the amount of the
customer purchase (including the purchase price and
any taxes) and all associated credit card association,
bank or other payment processing, re-presentment and
penalty fees associated with the original purchase and
any chargeback or refund, litigation and arbitration fees
in each case to the extent paid or payable by us.
g. Digital Nature of Services: Please keep in mind that
most of our services are digital (e-services). Therefore,
there is no physical delivery or return policy in place at
the moment.
h. This Refund and Cancellation Policy forms an integral
part of our Terms of Use.
i. Additional Charge: We will not be responsible for any
additional charge levied by the Banks, Payment
Processor or a third party while processing a
cancellation or refund request. Such charges shall be the
responsibility of the Customers. Therefore, we WON’T
refund such charges.
j. KYC and AML Mandate: All the Customers and
Users of our platform may be required to complete a
KYC and AML before, during or after registering or
making payment on our website. The KYC and AML is
a mandatory requirement, and no Customer or User
shall be allowed to seek a refund merely because they
do not wish to complete the KYC and AML
compliance. Our KYC and AML vendor is compliant
with local data protection and privacy regulations. If
you do not want to go through KYC and AML
compliance, you shall not purchase any product or
service on this website and immediately leave the
website. If you refuse to complete the KYC and AML
requirements within the stipulated time frame, then the
company has the absolute right to block your account
and refuse to provide any refund.
B. REGION-SPECIFIC TERMS:
a. European Union: If you are an EU member country
citizen and made a purchase on our website from any
of the EU member countries, you can claim a refund
from the date of purchase until 14 calendar days.
b. United Kingdom: If you are a UK citizen and made a
purchase on our website from the UK, you can claim a
refund from the date of purchase until 14 calendar days.
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CUSTOMER SIGNED TRANSACTION AUTHORIZATION & REFUND TERMS FORM

Dated: Nov 20, 2021

I, Zuleyny Rueda, hereby confirm and authorize the company to charge my credit card to purchase the
products as summarized below.
I understand and accept that this charge will appear in my bank statement as
__________________________________
BEFREE

PURCHASE SUMMARY:
Invoice Number: ________________________
MVCL055577

Product/ Quantity Date of Amount Recurring Recurring

Service Purchase Billing Date Amount

NTR - (Learn) Gold 1 Nov 20, 2021 $799 20/12/2021 $179

NTR - (Learn) Gold:

- NTR and OK Academy
- Get 150+ classes across 9 categories (Language: English)
- Get 4+ premium classes (Language: Multilingual)
- New classes added every month
- NTR App
- Ready-to-go questionnaires
- PDF workbooks for every class
- Assignments & assessments
- Certificates of Completion
- Gamification: Collect points, Badges, Move-up levels, Be featured high on the leader board
- Watch on desktop, phone, or TV
- Learning paths
- Community Social App
- Instructor-led training
- Live calls with authors and instructors, Monday – Friday via video conference

I consent to monthly, quarterly or yearly recurring billing as applicable with the specific package. I consent that I have
read and accepted the above Refund and Cancellation Policy, and Terms of Use as provided on the website before
making this purchase.

I also understand that I am waiving my right to dispute this charge with my bank after receiving the products/services
details in my email, except as per the applicable Refund and Cancellation Policy. I consent that the merchant can claim
damages and compensation if I file for a fraudulent chargeback.

Signing this, I acknowledge the charges described herein and assume full responsibility for the said charges and
agree to honour and abide by the terms of payment.

ELECTRONIC SIGNATURE OF CUSTOMER

 Certificate of Completion

Certificate ID 0b188876-773d-4821-afd1-d725ca57a37c
Certificate date created 11/20/2021 06:39:43 PM
Number of documents 1
Document CUSTOMER SIGNED TRANSACTION AUTHORIZATION & TERMS ACCEPTANCE
FORM
Numbers of pages 2
Number of signatures 1
Signing location 191.95.33.23
Signing status completed
Document Hashed/Encrypted 11/20/2021 06:39:43 PM

Signing Information
Signer Signature

First name Zuleyny Signature

Last name Rueda
Phone number +573505112236
Email address zuleynyrueda3007@gmail.com Using IP Address 191.95.33.23
Username zuleynyrueda Signed 11/20/2021 06:43:12 PM

Signer Events
Event name IP address Device type Date

Signing process initiated 191.95.33.23 — 11/20/2021 06:39:43 PM

Document signed 191.95.33.23 — 11/20/2021 06:43:12 PM
Signing process completed 191.95.33.23 — 11/20/2021 06:43:17 PM