RIES ENGINEERING SHARE COMPANY

Debrezeit Road, P.O. Box 1116

Addis Ababa, Ethiopia
RESCO

SERVICE TRAINING
Name : TAMRAT ASSEFA
ID Number : 445-2019
Training type : On Job Training
Course Type : Instractor Led Training

Note: Standard passing grade is 80% and minimum attendance is 80%

No. Course ID Course Title Course Time Duration Posttest Result
01 TS-010000 Electrical Fundamentals October 15-19/2018 40Hr 98.5% Pass
02 TS-016000 Electronic Technician November 27-29/2018 24Hr 80.0% Pass
03 TS-007000 Diesel Engine Fundamental October 1-5/2018 40Hr 98.0% Pass
04 TS-008000 Hydraulic Fundamentals October 08-12/2018 40Hr 94.0% Pass
05 TS-009000 Powertrain Fundamentals October 22-26/2018 40Hr 98.0% Pass
06 TS-017000 Service Information System October 29-30/2018 20Hr 99.0% Pass
07 On Job Training October 30- Nov 28/2018 176Hr 97.0% Pass

Addis Ababa, DATE

Prepared by: Approved by:

Seifu Bulcha
Trainer TS&T Manager
 RIES ENGINEERING SHARE COMPANY
Debrezeit Road, P.O. Box 1116
Addis Ababa, Ethiopia
RESCO

SERVICE TRAINING
Name : TAMRAT ASSEFA
ID Number : 445-2019
Training type : Oline Training
Course Type : self-Led Training

No. Course code Course Title Course Time Posttest Status

01 20106 Machine Pro - The Caterpillar Story - 11/8/2018 100 Complete
02 20008 Business Value Proposition 11/3/2018 100 Complete
03 20149 Machine Pro - Earthmoving Jobs 11/7/2018 100 complete
04 20002 Close The Sale 11/4/2018 90 Passed
05 20003 Consultative Selling 11/5/2018 100 Complete
06 20004 Customer Retention and Care - 11/5/2018 100 Passed
07 20005 Negotiation - 11/5/2018 100 Passed
08 20006 Opportunity Management - 11/5/2018 100 complete
09 20007 Relationship Development - 11/5/2018 100 complete
10 44138 Parts Pro - Cat Engine Maintenance 11/9/2018 100 Complete
11 43884 Parts Pro - Cat Engine Product Line and Applications - 11/9/2018 100 Complete
12 42127 Parts Pro - Cat Hydraulics 11/21/2018 100 Complete
13 20152 Parts Pro - Drive Train 11/19/2018 100 Complete
14 44642 Parts Pro – Cat Engine Basic, Components and Systems 11/6/2018 88 complete
15 26394 Cat Equipment Protection Plan (EPP) 11/9/2018 100 Complete
16 20148 Machine Pro - Earthmoving Materials 11/7/2018 100 complete
17 20150 Machine Pro - The Cat Machine Product Line - 11/8/2018 100 complete
18 33097 Selling Condition Monitoring Elements - 11/7/2018 100 Passed
19 20868 The Power of Work Tools - 11/9/2018 100 Complete
20 32803 Understanding Condition Monitoring (CM) - 11/7/2018 100 Complete
21 41892 Introduction to Service Recovery - 11/9/2018 100 Complete
22 41876 Leveraging Condition Monitoring - 11/8/2018 100 Complete
23 20107 Machine Pro - The Cat Dealer Organization - 11/8/2018 100 complete
24 44435 Parts Pro - Cat Contamination Control and SOS Services 11/23/2018 100 Complete
25 20154 Parts Pro - Undercarriage 11/8/2018 100 Passed
26 45501 Parts Pro – Cat GET for Dozer and Wheel Loaders 11/9/2018 100 complete
27 20391 Understanding CSAs - The Value of Customer Solutions - 11/8/2018 100 Complete
Parts Pro – Cat GET for Excavators, Motor Graders and Other
28 45500 11/19/2018 100 Passed
Products
29 33968 Product Link NPI Sales Training - 11/9/2018 100 complete
30 42031 Caterpillar Parts Value Story 11/22/2018 100 Passed
31 42104 Parts Pro - Cat Filters 11/23/2018 100 complete
32 20153 Parts Pro - Cat Remanufactured Parts 11/22/2018 100 complete
33 44643 Parts Pro - Electronics 11/22/2018 100 Complete
34 20158 Parts Pro - Undercarriage Part B 11/22/2018 100 Passed
35 52279 VET, Quantify The Value We Deliver 11/22/2018 100 Complete
36 44644 Parts Pro - Cat Fluids: Oil 11/30/2018 100 Complete
37 44476 Parts Pro - Cat General Usage Products 11/23/2018 100 Complete
38 43092 OSP - Outlook Training 2013 5/15/201 100 Passed
39 40237 Advanced Earth Moving 8/28/2019 100 Complete
40 20126 Machine Pro - Performance Handbook - 5/22/2019 100 Passed
41 08C0198 Hydraulic Information Systems - (HIS) 6/19/2019 80 Passed
42 43038 The Cat Brand Experience 10/23/2019 100 Complete
43 28937 Engine Fundamentals - 10/24/2019 100 Complete
44 N4WEB320 Exhaust Emissions 11/5/2019 100 Complete
Selling Cat Electric Power Customer Service
45 41452 11/18/2019 100 Complete
Agreements(CSAs)
46 41433 Basics of Electricity for Electric Power 11/11/2019 100 Complete
47 28940 Generator Set Ratings - 11/14/2019 100 Complete
48 28977 Power Net - Your Electric Power Resource 11/11/2019 100 Complete
49 N4WEB309 Generator Systems - 11/15/2019 90 Complete
50 28997 Engine and Generator Sizing - 11/26/2019 90 Complete
51 43716 EP Installation Guidelines Part ll: Building Systems 11/27/2019 100 Complete
52 43718 EP Installation Guidelines Part I: Fluid Systems 12/3/2019 97 Complete
53 33664 Switchgear Basics - Low Voltage 12/6/2019 100 Complete
54 33665 Switchgear Basics - Medium Voltage 12/6/2019 100 complete
55 41508 Extended Service Coverage for Electric Power 12/11/2019 100 Complete
56 41451 Introduction to Advanced Electrical Services (AES) 12/11/2019 100 complete
Understanding Cat Safety Resources and Solutions:Product
57 33694 12/11/2019 100 Complete
Support Sales Representative
58 32480 UPS Basics 12/11/2019 100 Complete
59 54956 OSP - Infection Control [Including Coronavirus] 3/10/2020 80 Passed
60 43743 Closing for Parts Counter Advisors 4/13/2020 80 Complete
61 43742 Consultative Selling for Parts Counter Advisors 4/27/2020 100 Complete
62 43744 Continuous Learning for Parts Counter Advisor 5/4/2020 80 Complete
63 43746 Counter Sales Care for Parts Counter Advisors 5/12/2020 80 Complete
Cross Selling and Value-Based Selling for Parts Counter
64 43749 5/15/2020 80 Complete
Advisors
65 43745 Customer Care for Parts Counter Advisor 5/15/2020 100 Complete
Product and Solution Understanding for Parts Counter
66 43803 5/15/2020 80 complete
Advisors
67 43755 Qualifying for Parts Counter Advisors 5/25/2020 100 complete
68 52055 Yellowmark 5/15/2020 88 Complete
69 43799 Relationship Development for Parts Counter Advisors 5/25/2020 100 Complete
70 43802 Research and Systems Proficiency for Parts CounterAdvisors 5/25/2020 75 Complete
71 43800 Time Management for Parts Counter Advisors 5/26/2020 100 complete
72 42624 Reman Parts Identification and Look Up 5/27/2020 100 complete
73 43801 Value Proposition for Parts Counter Advisors 5/26/2020 75 Complete
74 PEGJ0057 Parts Pro - Cat Tires 5/29/2020 100 Complete
Delivering Customer Service Solutions - Skill Focus:Connect
75 5/29/2020 Passed
44170 and Qualify 100
Delivering Customer Service Solutions - Skill Focus:Consult
76 9/15/2020 complete
44171 and Close 83
77 44168 Delivering Customer Service Solutions - The Foundation 5/29/2020 88 complete
78 44172 Delivering Customer Service Solutions Post-Assessment 9/15/2020 88 Complete
79 55842 SIS 2.0 Introductory Course 10/14/2020 100 Complete
Warranty Training Module 1: Warranty Philosophy and
80 12/25/2020 complete
32319 Coverage 87
Warranty Training Module 2: Warranty Administration and the
81 12/25/2020 complete
32320 Repair Process 100
82 32318 Warranty Training Module 3: Claim Processing 12/25/2020 100 Complete
83 32321 Warranty Training Module 4: Warranty Parts Return 12/25/2020 100 Complete
Addis Ababa, DATE
Prepared by: Approved by:
Seifu Bulcha
Trainer TS&T Manager