C9.3 Industrial Engine NGH00001-UP (M0092333 - 02) Head Valve Failure Test Procedure

1/31/2020 C9.
3 Industrial Engine NGH00001-UP(M0092333 - 02) - Documentation
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Product: INDUSTR IAL ENGINE

Mode l: C 9.3B INDUSTR IAL ENGINE NGH
C onfiguration: C 9.3 Industrial Engine NGH00001-UP
Service Letter
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE INTAKE AND EXHAUST VALVES ON CERTAIN
CATERPILLAR PRODUCTS WITH A C9.3 ENGINE, AND C9.3 GENERATOR SETS, INDUSTRIAL ENGINES,
AND MARINE ENGINES
Media Number -TEBE7860-03 Publication Date -05/07/2018 Date Updated -19/10/2018
CONFIDENTIAL
TEBE7860-03
05Jul2018
(Revised 19Oct2018)
U-384
A-285
D-335
O-344
TM-11
TA-5
PRODUCT SUPPORT PROGRAM FOR INSPECTING THE

INTAKE AND EXHAUST VALVES ON CERTAIN
Before/After CATERPILLAR PRODUCTS WITH A C9.3 ENGINE, AND
C9.3 GENERATOR SETS, INDUSTRIAL ENGINES, AND
MARINE ENGINES
1100 1105 PS45945
NOTE: Caterpillar’s obligations under this Service Letter are subject

to, and shall not apply in contravention of, the laws, rules,
regulations, directives, ordinances, orders, or statutes of the
United States, or of any other applicable jurisdiction, without
recourse or liability with respect to Caterpillar.
Caterpillar: Confidential Yellow
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1/31/2020 C9.3 Industrial Engine NGH00001-UP(M0092333 - 02) - Documentation
NOTE: This Program must be administered either before or after failure.

In either case the decision whether to apply the Program is made
by the dealer. When reporting the repair, use "PS45945" as the
Part Number and "7755" as the Group Number. If administered
before failure, use "56" as the Warranty Claim Description Code
and "T" as the SIMS Description code. If administered after
failure, use "96" as the Warranty Claim Description Code, and "Z"
as the SIMS Description Code.
NOTE: The information supplied in this service letter may not be valid
after the termination date of this program. Do not perform the
work outlined in this Service Letter after the termination date
without first contacting your Caterpillar product analyst.
NOTE: This Revised Service Letter replaces the 05Jul2018 (Revised

24Sep2018) Service Letter. Changes have been made to the Affected
Product.
TERMINATION DATE
31Jul2020
PROBLEM
The existing valves can be bent or damaged on certain Caterpillar
Products with a C9.3 Engine, and C9.3 Generator Sets, Industrial
Engines, and Marine Engines due to a misaligned test bench at the
assembly facility. If the existing valves fail it will allow the valves
to drop and cause damage to the heads and cylinder packs.
AFFECTED PRODUCT
Model Identification Number
*******Group 1*******
12M 3 N9B00553-00555, 566-570, 574-587, 589-597, 600-609,
612-656
N9F00805-00807, 809-810, 812, 818, 820-822, 825, 827,

829-830, 832-836, 839-879, 881-883, 885-886, 888-920,
922, 924-957, 959-962
N9P00246-00264
N9R00331, 333
140M 3 N9D00940, 948-970, 972-1003, 1005-1048, 1050-1108,
1110-1112, 1115-1116, 1118-1122 Caterpillar: Confidential Yellow
N9G00269-00276
N9J00652, 658-660, 663, 665, 668, 670-671, 673-674,

676-682, 684-725, 727, 729-747, 749, 751-756, 758-
784, 786-787, 790-793, 795-796
N9M00538-00543, 546-549
160M 3 N9L00171-00172
N9T00251-00284, 288, 300

336 YBN00143-00150
336E L BZY02801-02846, 2855
336F NBL20001-20008
YFD20003-20023, 20025
336F L DSW20002-20006
KCS20029-20076, 20078-20172, 20177-20179
LCL20001-20006
RKB10855, 10859-10860, 10862-10863, 10872-10874,

10876-10877, 10879, 10881, 10888, 10891-10892, 10894-
10895, 20001-20009, 20011-20021, 20023-20030, 20035-
20048, 20051, 20053-20068, 20070-20087, 20089-20098,
20100-20108, 20110-20123, 20125-20143, 20145-20149,
20151-20152, 20154-20208, 20210-20216, 20218-20221,
20224-20225, 20227-20299, 20301-20326, 20328, 20331-
20500, 20502-20507, 20509-20521, 20523-20529, 20531-
20537, 20539-20542, 20545, 20551-20552, 20555, 20558,
20573-20574, 20576-20577, 20579-20580, 20590, 20610-
20611, 20626, 20670-20671, 20673-20674, 20676, 20705,
20729-20730, 20749, 20851, 20939, 21086-21092, 21095-
21109, 21113-21114, 21116-21120, 21122-21123, 21125-
21141, 21143-21145, 21148-21151, 21154-21155, 21159-
21160, 21162, 21164-21165, 21168, 21171, 21173,
21175, 21181-21182, 21184, 21186-21187, 21191, 21199-
21200, 21206-21207, 21214-21215, 21223, 21237
SSN20059-20092, 20094-20162
TJE20006-20017
TZA10151-10155, 10167-10169, 20001, 20003-20045,

20047-20053, 20055-20080, 20084, 20092, 20107, 20128,
20277, 20281-20286, 20289, 20299
336F LN LJY20014-20036, 20038-20076, 20078-20079
WCF20001-20005
336F LNXE YBH20003-20007
336F LXE DFY20011-20031
LTP20014-20047
PFL20003-20005
336F OEM WGF10108, 10111-10113
336F XE NAJ20002-20012
340F RBD20012-20029
SGH20002-20015
WBX20001-20004
XBD20001-20005
345 GC KEF00201-00209
568 GF GF800227-00230
568 LL L6800278-00288
725C 2 2L600150-00151
2T300441, 444-559
966 GC SGW00205-00206
966L FRS00217, 1135, 1293-1294, 1303-1306, 1309-1311,
1314-1320, 1322-1325, 1329-1398, 1400-1458, 1465-
1466, 1468, 1471, 1473, 1479-1481, 1483-1484, 1500
FSL10235, 10371, 10376-10424, 10426-10431, 10436-

10445, 10447-10462, 10464-10466, 10469-10472, 10474-
10482, 10484-10485, 10487-10493, 10495-10497, 10502-
10504, 10506, 10512-10513, 10519-10524, 10533, 10565,
10580, 10584
966M EJA01719, 1725-1726, 1731, 1733-1735, 1741, 1744,
1746, 1748-1749, 1751-1752, 1755-1763, 1765-1767,
1769-1811, 1813-1872, 1883, 1891, 1894-1896, 1898-
1899, 1917, 1923, 1925, 1927, 1929
GMS00160-00161
KJP02682, 2686-2687, 2689, 2691-2702, 2705-2789,

2795-2797, 2802
L8R10225-10253, 10255-10256
LMM10281-10326, 10328, 10333-10334, 10336
R8D01253
966M XE B8P00476-00489, 491-497
FL200282-00309, 311-322, 325-333, 336, 338-340, 342-

348, 350, 352-358, 363, 367, 382
972L RFB01089-01102, 1105
YJW10215, 10217-10222
972M A7800170
A8P01677-01719, 1722-1723
GGN10238-10245
LSJ01697, 1716-1729, 1731-1744, 1746, 1749, 1751-

1772, 1774-1784, 1786-1815, 1821-1825, 1828-1835,
1843, 1855-1862, 1873-1875, 1882
M8W10222, 10225-10248
972M XE L9S00195, 197, 199-206, 209-235, 237, 239-249, 251,
253-254, 256, 258-262, 265-267, 274, 284
M5S00358-00366
973T MKL00308-00318, 326
D6 LGP GZ900201
D6 XE LGP LRG00201
D6T LGP JML00388, 390, 397, 400-403, 405, 407, 409-415, 417-
418, 421-434, 436-471, 474-485, 487-495, 497-501,
503-506, 509-510, 514, 525, 541, 561, 570, 584, 588
SGZ00249, 259-260, 262-266, 270, 272, 275-285, 287-

292, 295-301, 303-371, 374, 380, 386
D6T LGP K1R00120, 122-125, 127-132, 135
VPAT
MH700460-00462, 472, 474, 477-478, 481, 484, 486-492,
494, 496, 498, 500-508, 510-600, 603-673, 680, 694,
699-702, 712
D6T XL 2B300137, 140-145, 147-149, 151, 153, 155-177, 179-
181
NDY00303-00304, 306, 310, 312, 314, 316-317, 319-337,

339-383, 385, 387, 433
D6T XL VPAT 2D200105, 107-108
HYT00323, 326-336, 338-344, 346-353, 355-359, 363

D6T XW AK700105-00106
MB500267, 269, 271-293, 295, 297-299

D6T XW VPAT 7C900111-00112, 114-116
JNM00391, 394-397, 399-400, 403-427, 429-443, 445,

450, 483
D7E HKA00511-00517, 524
D7E LGP SSH00452, 454-468, 470, 472, 475, 479, 482
PL72 P7200134, 136
P7300400-00401, 403, 406, 409

PM310 HRC NMA00102-00105
PM310 LRC KWA00102, 104 Caterpillar: Confidential Yellow
PM312 HRC NJ900103-00111

PM313 HRC JH900101-00105
*******Group 2*******
C9.3 D9N05576-05608
C9.3B NGH00119-00141
*******Group 3*******
C9.3 C9300238-00245, 247-261, 263
CA900164, 166-176
CP900142, 150-172, 174, 176
CS901829-02000, 2002-2003
PARTS NEEDED
Qty Part Number Description
*******Group 1*******
48 1W2715 LOCK-RETAINER
(After Failure
Only)
1 5P4892 SEAL-O-RING (After

Failure Only)
1 6V8001 SEAL-O-RING (After

Failure Only)
6 9M1974 WASHER-HARD (After

Failure Only)
6 9X6000 BOLT (After

Failure Only)
26 9X8268 WASHER (After

Failure Only)
6 1613411 GASKET (After

Failure Only)
24 2418384 RETAINER-SPRING
(After Failure
Only)
24 2558665 GUIDE - VALVE

(After Failure
Only)
24 2558679 SEAT-VLV SPRING

(After Failure
Only)
1 2621940 GASKET AS-HEAD

(After Failure
Only)
26 2632915 BOLT-12 POINT HD

(After Failure
Only)
6 2634016 SEAL-FUEL SYSTEM

(After Failure
Only)
24 3128619 SEAL-V STEM (After

Failure Only)

(After Failure
Only)

(After Failure
Only)
24 3495303 SPRING-VALVE
(After Failure
Only)
(After Failure
Only)
3 4234359 TUBE AS-FUEL

(After Failure
Only)
1 4286096 KIT-F PUMP LINE

(After Failure
Only)
1 4286097 KIT-F INJ LINE

(After Failure
Only)

(After Failure
Only)
12 4901728 VALVE-EXHAUST Caterpillar: Confidential Yellow

(After Failure
Only)
12 4901729 VALVE-INTAKE
(After Failure
Only)
In order to allow equitable parts

availability to all participating
dealers, please limit your initial parts
order to not exceed 26% of dealership
population. This is an initial order
recommendation only, and the ultimate
responsibility for ordering the total
number of parts needed to satisfy the
program lies with the dealer.
*******Group 2*******
(After Failure
Only)

Failure Only)

Failure Only)

Failure Only)

Failure Only)

Failure Only)

Failure Only)
(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

Failure Only)

(After Failure
Only)

(After Failure
Only)
(After Failure
Only)
(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)
12 4901728 VALVE-EXHAUST
(After Failure
Only)
(After Failure
Only) Caterpillar: Confidential Yellow

population. This is an initial order
*******Group 3*******
(After Failure
Only)

Failure Only)

Failure Only)

Failure Only)

Failure Only)

Failure Only)

Failure Only)
(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
https://s1.remotelab.space:501/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb/mediasearch/mediaheaderinfoframeset.jsp&calledpa… 10/15
Only)

(After Failure
Only)

Failure Only)

(After Failure
Only)

(After Failure
Only)
(After Failure
Only)
(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)

(After Failure
Only)
(After Failure
Only)
12 4901730 VALVE-EXHAUST
(After Failure
Only)

population. This is an initial order Caterpillar: Confidential Yellow

ACTION REQUIRED
It is recommended all Affected Product listed in this letter with less
than 250 hours be inspected as soon as possible using the attached
procedure and a gauge tool to be provided by Caterpillar. To acquire
the correct gauge tool contact the North American DSN Engine Tier 2
with your shipping address. Although the gauge appears simple the
tolerances held are within 50 micron and should not be attempted to be
duplicated in the field.
All inspection should take place with the engine at ambient

temperature.
Note: The inspection tool should not require force to seat it over the
valves.
Upon finding damage document each cylinder with a photo that contains
identification of the cylinder number and the issue found. Create a
PSCRM Product Health Service Request (SR), mention this publication in
the description along with the issue, Attach the photos / measurements
to the SR prior to submitting to Caterpillar. If damage is confirmed by
the Product Group analyst then replacement of all the valves and guides
in the head will be required.
Refer to the appropriate Disassembly and Assembly manual for guidance

on the repair.
When pin timing the engine use only the right side (as facing the
flywheel) timing pin location on the housing for pin timing during
repair.
Refill the radiator and engine with coolant. Refer to Special

Instruction , M0070968, "Coolant Drain and Vacuum Fill Procedure For
Certain C9.3 Through C18 Tier 4 Engines" for proper coolant fill
procedure.
SERVICE CLAIM ALLOWANCES
Product Caterpillar Dealer Suggested Customer Suggested

smu/age
whichever Labor Labor Labor
comes first Parts % Parts % Parts %
Hrs% Hrs% Hrs%

*******Group 1*******
0-250 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%

0-12 mo
NOTE: This is a 8.0-hour job for Group 1
The time allowance is intended to include all related tasks.

smu/age
Hrs% Hrs% Hrs%
*******Group 2*******
0-250 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%

0-12 mo

smu/age
Hrs% Hrs% Hrs%
*******Group 3*******
0-250 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%

0-12 mo
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty
parts handling.

Rework Procedure
Remove surrounding components as required to access valve cover.
Remove the valve cover, injector harness, and valve mechanism per
instructions in SIS.
Note: The injectors do not have to be removed for this procedure.
Mark and remove valve bridges such that they can be re-installed at same
locations.
Place the M7X-2941 gauge over all 4 valve stems of the cylinder being
checked (See figure 1).
The “UP” and “DOWN” markings on the gauge along with the cutouts for the
injector connector/hold down bolt and the head bosses (if equipped)
should be a guide for proper positioning.
The cylinder passes the gauge test if the gauge can be placed over all 4
valve stems at once.
If the gauge will not sit on the 4 stems together, the cylinder head
should be removed and all valves and guides for the offending cylinder
head should be replaced.
When all 6 cylinders are checked and repaired (if required), re-install
the bridges, valve mechanism, injector harness, and valve cover per SIS
instructions.
Note: Bridges should be re-installed in original locations.
Note: Special care should be taken to insure pushrods are positioned
correctly after valve mechanism is installed.
Note: Valve lash should be set after valve mechanism installation.
Re-install surrounding components.

Image1.1.1
C opyright 1993 - 2020 C ate rpillar Inc. Fri Jan 31 2020 09:18:10 GMT+0400 (Gulf Standard Tim e )
All R ights R e se rve d.
Private Ne twork For SIS Lice nse e s.


C9.3 Industrial Engine NGH00001-UP (M0092333 - 02) Head Valve Failure Test Procedure

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1/31/2020 C9.

3 Industrial Engine NGH00001-UP(M0092333 - 02) - Documentation

Product: INDUSTR IAL ENGINE

PRODUCT SUPPORT PROGRAM FOR INSPECTING THE

1100 1105 PS45945

NOTE: Caterpillar’s obligations under this Service Letter are subject

NOTE: This Program must be administered either before or after failure.

NOTE: This Revised Service Letter replaces the 05Jul2018 (Revised

N9F00805-00807, 809-810, 812, 818, 820-822, 825, 827,

N9J00652, 658-660, 663, 665, 668, 670-671, 673-674,

N9T00251-00284, 288, 300

KCS20029-20076, 20078-20172, 20177-20179

RKB10855, 10859-10860, 10862-10863, 10872-10874,

TZA10151-10155, 10167-10169, 20001, 20003-20045,

FSL10235, 10371, 10376-10424, 10426-10431, 10436-

KJP02682, 2686-2687, 2689, 2691-2702, 2705-2789,

LMM10281-10326, 10328, 10333-10334, 10336

FL200282-00309, 311-322, 325-333, 336, 338-340, 342-

LSJ01697, 1716-1729, 1731-1744, 1746, 1749, 1751-

SGZ00249, 259-260, 262-266, 270, 272, 275-285, 287-

NDY00303-00304, 306, 310, 312, 314, 316-317, 319-337,

HYT00323, 326-336, 338-344, 346-353, 355-359, 363

MB500267, 269, 271-293, 295, 297-299

JNM00391, 394-397, 399-400, 403-427, 429-443, 445,

P7300400-00401, 403, 406, 409

PM312 HRC NJ900103-00111

CP900142, 150-172, 174, 176

Qty Part Number Description

1 5P4892 SEAL-O-RING (After

1 6V8001 SEAL-O-RING (After

6 9M1974 WASHER-HARD (After

6 9X6000 BOLT (After

26 9X8268 WASHER (After

6 1613411 GASKET (After

24 2558665 GUIDE - VALVE

24 2558679 SEAT-VLV SPRING

1 2621940 GASKET AS-HEAD

26 2632915 BOLT-12 POINT HD

6 2634016 SEAL-FUEL SYSTEM

24 3128619 SEAL-V STEM (After

6 3262041 SEAL-FUEL SYSTEM

6 3262042 SEAL-FUEL SYSTEM

3 4234359 TUBE AS-FUEL

1 4286096 KIT-F PUMP LINE

1 4286097 KIT-F INJ LINE

2 4286098 KIT-F INJ LINE

12 4901728 VALVE-EXHAUST Caterpillar: Confidential Yellow

In order to allow equitable parts

1 5P4892 SEAL-O-RING (After

1 6V8001 SEAL-O-RING (After

6 9M1974 WASHER-HARD (After

6 9X6000 BOLT (After

26 9X8268 WASHER (After

6 1613411 GASKET (After

24 2558665 GUIDE - VALVE

24 2558679 SEAT-VLV SPRING

1 2621940 GASKET AS-HEAD

26 2632915 BOLT-12 POINT HD

6 2634016 SEAL-FUEL SYSTEM

24 3128619 SEAL-V STEM (After

6 3262041 SEAL-FUEL SYSTEM

6 3262042 SEAL-FUEL SYSTEM

3 4234359 TUBE AS-FUEL