FTAC InstallGuide

Installation Instructions
Original Instructions
FactoryTalk AssetCentre Installation Guide

Important User Information
Read this document and the documents listed in the additional resources section about installation, configuration, and
operation of this equipment before you install, configure, operate, or maintain this product. Users are required to
familiarize themselves with installation and wiring instructions in addition to requirements of all applicable codes, laws,
and standards.
Activities including installation, adjustments, putting into service, use, assembly, disassembly, and maintenance are
required to be carried out by suitably trained personnel in accordance with applicable code of practice.
If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may be
impaired.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the
use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or
liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc.,
is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to
personal injury or death, property damage, or economic loss.
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic loss.
Attentions help you identify a hazard, avoid a hazard, and recognize the consequence.
IMPORTANT Identifies information that is critical for successful application and understanding of the product.
Labels may also be on or inside the equipment to provide specific precautions.

SHOCK HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous voltage may be present.
BURN HAZARD: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces may reach dangerous
temperatures.
ARC FLASH HAZARD: Labels may be on or inside the equipment, for example, a motor control center, to alert people to potential Arc Flash. Arc Flash
will cause severe injury or death. Wear proper Personal Protective Equipment (PPE). Follow ALL Regulatory requirements for safe work practices and
for Personal Protective Equipment (PPE).
Table of Contents
Chapter 1
Introduction
About FactoryTalk AssetCentre ....................................................................................................................... 7
FactoryTalk Services Platform ................................................................................................................... 7
About the documentation set........................................................................................................................... 7
About this book ........................................................................................................................................... 8
The components of FactoryTalk AssetCentre ................................................................................................. 8
System requirements ....................................................................................................................................... 9
Hardware requirements ............................................................................................................................ 9
Product compatibility................................................................................................................................. 9
Operating systems ..................................................................................................................................... 11
Software requirements ............................................................................................................................ 12
Network requirements .............................................................................................................................. 13
About the installation process ........................................................................................................................14
Chapter 2
Install the FactoryTalk AssetCentre server software
Before you install the FactoryTalk AssetCentre server software.................................................................. 15
Ensure that the current Windows user has administrative rights ........................................................ 15
Install Microsoft SQL Server ....................................................................................................................16
Install Microsoft SQL Server with Service Packs ..............................................................................16
Minimum Microsoft SQL Server permissions ................................................................................. 18
Steps to install the FactoryTalk AssetCentre server software ..................................................................... 18
Step 1: Launch the Setup wizard and select what to install ................................................................... 18
Step 2: Configure the AssetCentre server ............................................................................................... 21
Step 3: Read and accept license agreements .......................................................................................... 22
Step 4: Start the installation .................................................................................................................... 23
Step 5: Finish the installation .................................................................................................................. 24
Chapter 3
Install FactoryTalk AssetCentre agents
Before you install the FactoryTalk AssetCentre agent software ................................................................. 29
Enable .NET Framework 3.5 features ...................................................................................................... 30
Steps to install the FactoryTalk AssetCentre agent software ....................................................................... 31
Step 1: Launch the Setup wizard and select what to install .................................................................... 31
If operating in a Windows domain................................................................................................... 36
If operating in a Windows workgroup ............................................................................................. 37
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Step 3: Start the installation..................................................................................................................... 40
Step 4: Finish the installation ...................................................................................................................41
Configure for security-enabled RSLogix family software ......................................................................41
Check whether the agent software is current ............................................................................................... 42
Chapter 4
Install FactoryTalk AssetCentre clients
Before you install FactoryTalk AssetCentre clients ...................................................................................... 43
Where to install FactoryTalk AssetCentre clients .................................................................................. 43
Steps to install FactoryTalk AssetCentre clients .......................................................................................... 44
Step 3: Start the installation..................................................................................................................... 49
Check whether the client is installed correctly ............................................................................................. 50
Chapter 5
Custom install the FactoryTalk AssetCentre software
Example: Custom install the FactoryTalk AssetCentre server and client software ................................... 56
Chapter 6
Install the AssetCentre Diagnostics Connector
Steps to install the AssetCentre Diagnostics Connector ............................................................................. 57
Step 3: Start the installation......................................................................................................................61
Chapter 7
Upgrade FactoryTalk AssetCentre
Upgrade to new version of AssetCentre and move existing database to new server ................................ 64
Backing up and Restoring FactoryTalk AssetCentre with Microsoft SQL Server ..................................... 65
Optional software upgrades........................................................................................................................... 81
Location of setup files..................................................................................................................................... 82
Chapter 8
Use silent or unattended setup to install the FactoryTalk AssetCentre software
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Before performing the silent or unattended installation ............................................................................ 83

Before you install the FactoryTalk AssetCentre server software using silent or unattended setup .. 84
Before you install the FactoryTalk AssetCentre client software using silent or unattended setup ... 84
Before you install FactoryTalk AssetCentre agents using silent or unattended setup ....................... 85
Perform silent or unattended installation .................................................................................................... 86
Command-line parameters for silent or unattended installation .............................................................. 87
After the installation using the unattended setup ....................................................................................... 90
Chapter 9
Configure the SSL protocol for FactoryTalk AssetCentre
Create an SSL certificate .................................................................................................................................91
Export the created SSL certificate for FactoryTalk AssetCentre client and agent computers ................. 94
Configure a site binding ................................................................................................................................ 95
Configure SSL settings for FactoryTalk AssetCentre Web Client .............................................................. 98
Turn on secure communication between the server, client(s), and agent(s) ........................................... 100
Import the SSL certificate to client and agent computers ......................................................................... 101
Manage TLS Protocols .................................................................................................................................. 109
Configure a firewall rule and web services URL if the default port is modified ....................................... 110
Chapter 10
Configure Windows Authentication
Turn on Windows Authentication mode in Internet Information Services (IIS) .................................... 115
Chapter 11
Configure FactoryTalk AssetCentre
Configure for client access to the server ...................................................................................................... 119
Add users to the FactoryTalk Directory ................................................................................................. 119
Add computers to the FactoryTalk Directory ....................................................................................... 120
Configure feature security for FactoryTalk AssetCentre users .................................................................. 121
Policy settings and their functions ........................................................................................................122
Chapter 12
About FactoryTalk AssetCentre Web Client
Access FactoryTalk AssetCentre Web Client ............................................................................................... 125
Chapter 13
Uninstall FactoryTalk AssetCentre
Uninstall from the Control Panel ................................................................................................................. 127

Table of Contents
Uninstall using a command .......................................................................................................................... 127
Chapter 14
Troubleshoot FactoryTalk AssetCentre
General installation .......................................................................................................................................129
A red x appears next to an item to be installed......................................................................................129
A Program Maintenance window appears ............................................................................................129
Server installation ..........................................................................................................................................129
SQL collation error encountered during database installation ...........................................................129
Unable to log on to SQL Server during server installation...................................................................130
The application failed to initialize properly ..........................................................................................130
Client and agent installation ........................................................................................................................130
Web page for installing the FactoryTalk AssetCentre client and agent cannot be shown ................130
Error reading Primary Server Name from FactoryTalk Directory ...................................................... 131
Logged in user is not part of the Administrators group ....................................................................... 131
Start the client ................................................................................................................................................ 132
Error initializing FactoryTalk AssetCentre ........................................................................................... 132
Error initializing FactoryTalk AssetCentre: unable to connect to the remote server ........................ 132
Error initializing FactoryTalk AssetCentre: the underlying connection was closed ......................... 133
Error initializing FactoryTalk AssetCentre: the remote server returned error (404) Not Found ..... 134
Error initializing FactoryTalk AssetCentre: the remote name could not be resolved ........................ 134
Error initializing FactoryTalk AssetCentre: the remote server returned an error (401) Unauthorized
................................................................................................................................................................... 135
The client and server versions are incompatible................................................................................... 135
Cannot initialize application eventing subsystem or No connection could be made because the
target machine actively refused it .......................................................................................................... 136
At least one service or driver failed during system startup. Use Event Viewer to examine the event
log for details ........................................................................................................................................... 136
If the FactoryTalk AssetCentre server is installed to a drive other than C: ......................................... 136
Other errors starting the client .............................................................................................................. 137
Start the agent ................................................................................................................................................ 137
Legal Notices
Legal Notices .................................................................................................................................................. 139
Index

Chapter 1
Introduction
About FactoryTalk AssetCentre

FactoryTalk® AssetCentre monitors your factory automation system and provides centralized tools to minimize
downtime due to unauthorized actions or failing devices. It does this by:
• Providing version control and archiving of program files and documents.
• Providing a disaster recovery system that verifies your devices' program and configuration files against
protected master files, ensuring quick and accurate recovery if a problem should occur (optional Disaster
Recovery capability).
• Monitoring FactoryTalk-enabled software products and logging system events and user actions (recorded in
the Event log and Audit log respectively).
• Managing device configuration files.
FactoryTalk Services Platform

FactoryTalk AssetCentre uses the FactoryTalk Services Platform to provide seamless connectivity with other
FactoryTalk-enabled software. Users and computers are defined in the FactoryTalk Directory; access to actions
within the FactoryTalk AssetCentre system is controlled with FactoryTalk Security.
About the documentation set

The documentation set includes:
• FactoryTalk AssetCentre Installation Guide (Document ID FTAC-IN005). Use this manual to install the
FactoryTalk AssetCentre system. This manual is also available on the FactoryTalk AssetCentre installation
package in 10.00.00-FTAssetCentre\Docs. The file name is FTAC-InstallGuide.pdf. You can find it in Rockwell
Automation Literature Library.
• Help. Use the comprehensive Help for assistance while using the FactoryTalk AssetCentre system.
• FactoryTalk AssetCentre Getting Results Guide (Document ID FTAC-GR002). Use this manual to get started
with the FactoryTalk AssetCentre system. You can find it in Rockwell Automation Literature Library.
• FactoryTalk AssetCentre Utilities User Manual (Document ID FTAC-UM001). Use this manual for assistance
while using an array of utilities whose capabilities are not present in the FactoryTalk AssetCentre system.
You can find it in Rockwell Automation Literature Library.

About this book
This book is written for FactoryTalk AssetCentre administrators and IT professionals. To perform many of the tasks
described in this book, you need to log on to the computers onto which you are installing software as an
Administrator, or log on using an account that has administrative privileges.
We assume you are familiar with:
• Microsoft® Windows® operating systems including basic Windows networking and administration tasks
• Microsoft SQL Server
• RSLinx® Classic and FactoryTalk® Linx™ communication software
• Rockwell Automation programming tools for programmable logic controllers
• control networks such as DeviceNet and programmable logic controllers such as ControlLogix® processors
The components of FactoryTalk AssetCentre

There are four primary components of a FactoryTalk AssetCentre system:
• FactoryTalk AssetCentre server, which controls the rest of the system and governs its operations. The server
requires Microsoft SQL Server to function (see Server computer requirements on page 9). The SQL Server is
typically on the same computer as the FactoryTalk AssetCentre server. The instructions in this manual are
written for that case, although the SQL Server could be installed on a different computer.
• FactoryTalk AssetCentre clients, which permit users to configure and use the server, view logged events, and
perform other tasks associated with the software. The client can be installed on any computer that:
• is capable of running the client software (see Client computer requirements on page 9).
• is connected to the FactoryTalk AssetCentre server.
• FactoryTalk AssetCentre Web Client, which allows users to access a FactoryTalk AssetCentre client through a
web interface on computers and mobile devices. FactoryTalk AssetCentre Web Client supports several
FactoryTalk AssetCentre client functions. FactoryTalk AssetCentre Web Client can be accessed on any
computer and mobile device that:
• is capable of running the Web Client software (See Web Client computer or device requirements on page
12).
• FactoryTalk AssetCentre agents, which are programs that perform certain scheduled operations, such as
Disaster Recovery and searches. Agents run independently of the server and independently from each
other—users schedule operations and the agents perform them at the scheduled time. By spreading the
processing load over multiple computers, FactoryTalk AssetCentre agents speed up operations. When a
server needs a scheduled operation to begin, it tries to locate an available computer running the appropriate
agent to perform that task. When it locates an agent to perform the task, it assigns the task to that agent.
When the agent has completed the task, the agent reports back to the server that the task is done.
Agents can be installed on any computer that:
• is capable of running the agent software (see Agent computer requirements on page 11).

System requirements
FactoryTalk AssetCentre works within the system requirements of all Rockwell Automation software products.
Hardware requirements
• For the optimal performance of the FactoryTalk AssetCentre system, computers running FactoryTalk
AssetCentre Server, FactoryTalk AssetCentre Client, or FactoryTalk AssetCentre Agent are recommended to
meet or exceed the following hardware requirements.
Type Description CPU RAM
Operator Workstation FactoryTalk AssetCentre Client Intel® Core™ i5 Standard Power processor 4 GB
Engineering Workstation FactoryTalk AssetCentre Client Intel Core i5 Standard Power processor 8 GB
FactoryTalk AssetCentre Agent
System Agent FactoryTalk AssetCentre Agent Intel Core i5 Standard Power processor 8 GB
Application Server FactoryTalk AssetCentre Server Small systems: 8 GB
Intel Core i5 Standard Power processor
Medium to large systems: 8 GB
Intel® Xeon® quad-core family processor
• For display resolution, 1024x768 or higher resolution is required.
Product compatibility
FactoryTalk AssetCentre version 10.00.00 is compatible with the following Rockwell Automation products. For the
latest information regarding software platform support, refer to Rockwell Automation Product Compatibility and
Download Center.

FactoryTalk AssetCentre Server
• FactoryTalk Activation version 4.04.14 or later
• FactoryTalk Services Platform version 6.20.00 or later
FactoryTalk AssetCentre Client

• FactoryTalk Linx version 6.20.00 or later
• RSLinx Classic Lite version 4.20 or later
• (optional) RSLogix 5 version 8.00 or later, RSLogix 500 version 8.40 or later, RSLogix 5000 version 16 or later,
Studio 5000 Logix Designer version 21 or later, FactoryTalk View Studio Enterprise version 12.00 or later, or
any other version released as part of CPR 9 or later
• To take advantage of auditing, the FactoryTalk AssetCentre client must be installed on each computer
running your RSLogix family software.
• To edit the file and data settings for a compare operation for PLC-5, SLC 500, MicroLogix, or FactoryTalk
View Site Edition assets, you must have RSLogix 5, RSLogix 500, or FactoryTalk View Studio Enterprise
software installed on the client computer.
• To do a Rockwell Automation Compare, you must install the programming software on the client
computer.
For this asset... Install... Version
PLC-5 RSLogix 5 10.00
SLC 500, MicroLogix RSLogix 500 12.00
ControlLogix, CompactLogix RSLogix 5000 16 or later
Studio 5000 Logix Designer 21 or later
RSLogix 5000 Compare Utility or Logix 8.12
Designer Compare Tool
Rockwell Automation drives DriveExecutive™ Lite 5.02 or later
• (optional) FactoryTalk View ME Transfer Utility version 12.00 or later if your system includes PanelView Plus
and MobileView operator interfaces
• (optional) DriveExecutive Lite version 5.02 or later

• FactoryTalk Linx version 6.20.00 or later
• RSLinx Classic Lite version 4.20 or later
• RSLogix 5000 Compare Tool version 3.40.01.118 or later
• UDC version 4.06 or later
UDC will be installed by default as FactoryTalk AssetCentre installation
• FactoryTalk View ME Transfer Utility version 12.00 or later if your system includes PanelView Plus and
MobileView operator interfaces
• DriveExecutive Lite version 5.02 or later

• For Disaster Recovery functions, the programming software for your devices MUST be installed on the agent
computer.
Asset Compatible Software Version
PLC-5 RSLogix 5 8.00 or later
SLC 500, MicroLogix RSLogix 500 8.40 or later
ControlLogix, CompactLogix Studio 5000 Logix Designer 21.00 or later
RSLogix 5000 16.00 or later
RSLogix 5000 Compare Utility or Logix Designer Compare Tool 8.12
PanelView Plus, MobileView FactoryTalk View ME Transfer Utility 12.00
FactoryTalk Linx (formerly known as RSLinx Enterprise) 6.20
FactoryTalk View Site Edition FactoryTalk View Studio Enterprise 12.00
Rockwell Automation drives DriveExecutive Lite 5.02 or later
PowerFlex Drive UDC 4.06
Operating systems
FactoryTalk AssetCentre is tested and supported on the operating systems installed from original Microsoft media
only. FactoryTalk AssetCentre runs on either the 32-bit or 64-bit versions of the following operating systems.
Important: Turn off the Windows updates on production computers. Installing
Microsoft Service Pack release or Windows operating system
updates may affect the operation of Rockwell Automation software
installed on the computer. To avoid this problem, see
Knowledgebase Document ID: QA2151 - Microsoft Patch
Qualifications.

• Windows Server® 2019 Datacenter Edition (64-bit)
• Windows Server 2019 Standard Edition (64-bit)
• Windows Server 2016 Datacenter Edition (64-bit)
• Windows Server 2012 R2 Datacenter Edition (64-bit)
• Windows Server 2012 R2 Standard Edition (64-bit)
FactoryTalk AssetCentre Client and Agent

• Windows Server 2012 R2 Datacenter Edition (64-bit)
• Windows Server 2012 R2 Standard Edition (64-bit)

• Windows® 10 IoT Enterprise Edition 2019 LTSC (64-bit)
• Windows 10 Enterprise Edition v1903 and v1909 (64-bit)
• Windows 10 Professional Edition v1809, v1903, and v1909 (64-bit)
See the Windows Lifecycle FAQ and Windows as a Service (WaaS) topics on the Microsoft Web site for details
regarding servicing requirements and other important information.
• Windows 10 Semi-Annual Channel v2004 (64-bit)
Windows 10 Semi-Annual Channel is governed by the Microsoft Modern Lifecycle Policy. Refer to the Microsoft
Web site for details.
• Windows 7 Enterprise Edition with Service Pack 1 (32-bit, 64-bit)
• Windows 7 Professional Edition with Service Pack 1 (32-bit, 64-bit)
FactoryTalk AssetCentre Web Client

• For Windows Operating Systems:
Please reference the list of compatible Microsoft Windows Operating Systems list under FactoryTalk
AssetCentre Client.
• Android version 9
• iOS version 13.3.1
Tip: Before you install FactoryTalk AssetCentre on the computer running
Windows Server 2012 R2, it is required that you install the following
Windows update:
Windows Server 2012 R2 update: April 2014
Software requirements
The following are minimum software requirements for FactoryTalk AssetCentre Server.
• Microsoft Internet Explorer version 11.0 or later
The version 11.0 is recommended for Windows Server 2012, Windows Server 2016, and Windows Server 2019
operating systems.
SQL Server databases

The following are SQL Servers supported by FactoryTalk AssetCentre.
• Microsoft SQL Server 2019 Express Edition (64-bit)
• Microsoft SQL Server 2019 Standard Edition (64-bit)
• Microsoft SQL Server 2017 Standard Edition (64-bit)
• Microsoft SQL Server 2016 Standard Edition with Service Pack 2 (64-bit)

FactoryTalk AssetCentre Client
The following are minimum software requirements for FactoryTalk AssetCentre Client.
• Microsoft Internet Explorer version 11.0 and later
The version 11.0 is recommended for Windows Server 2012, Windows Server 2016 and Windows Server 2019
operating systems.
• (optional) Editing software for Siemens S7 processors, such as SIMATIC Manager

The following are minimum software requirements for FactoryTalk AssetCentre Agent.
• Microsoft Internet Explorer version 11.0 and later
The version 11.0 is recommended for Windows Server 2012, Windows Server 2016 and Windows Server 2019
operating systems.
• (optional) SIMATIC NET if you want to connect to Siemens S7 processors via MPI (Multi Point Interface) or
PROFIBUS protocol
FactoryTalk AssetCentre Web Client

The following are minimum software requirements for FactoryTalk AssetCentre Web Client.
• Microsoft Internet Explorer version 11
• Google Chrome version 81
• Apple Safari version 13.0.4
• Mozilla® Firefox® version 75
• Microsoft® Edge™ version 80
Network requirements
Your Microsoft Windows network must use the TCP/IP protocol.
If you use a firewall, you must configure the firewall to permit traffic on the following ports.
Port type and name Comments
TCP port 25 Standard SMTP email port
TCP port 80 Standard WWW port
TCP port 135 RPC/DCOM endpoint mapper
TCP port 139 File and printer sharing
TCP port 445 File and printer sharing
TCP port 1433 Communications to SQL Server
TCP port 2222 Source port for connections
TCP port 4241 FactoryTalk Live Data Message for FactoryTalk Linx
(RSLinxNG.exe)
TCP port 5241 FactoryTalk Application Services
TCP ports 7002 - 7004 FactoryTalk AssetCentre

UDP port 137 File and printer sharing
UDP port 138 File and printer sharing
UDP port 1434 Browsing for SQL Servers
UDP port 21060 Rockwell Automation Trace Diagnostics
UDP port 21061 Rockwell Automation Trace Diagnostics
TCP/UDP 44818 Ethernet/IP, messaging, data transfer, or peer messaging
Some of these ports may vary on your network. Work with your network administrators to determine the correct
port numbers to open.
You may need to open ports for other Rockwell Automation products as well. See Knowledgebase Document ID:
BF7490 - TCP/UDP Ports Used by Rockwell Automation Products.
About the installation process

FactoryTalk AssetCentre supports two installation methods:
• Setup wizard installation
• Unattended or silent installation
Important: In FactoryTalk AssetCentre version 10.0 or earlier, .NET Remoting
on the FactoryTalk AssetCentre Server is set to accept remote
client connection by default, which may allow an attacker to
execute arbitrary code with SYSTEM level privileges. .NET Remoting
is used for communication between the FactoryTalk AssetCentre
Servers, FactoryTalk AssetCentre Agents, and FactoryTalk
AssetCentre Clients. As a general recommendation, users should
ensure that actions have been taken to safeguard network
security. For more information, see Knowledgebase Document ID:
QA46277 - Deploying FactoryTalk Software with IPsec.
The Setup wizard installs the software through the installation interface step by step. If you choose the standard
Setup wizard to install FactoryTalk AssetCentre software, Chapter 2 through Chapter 5 guides you through the
following tasks:
1. Install the prerequisite software for the FactoryTalk AssetCentre server.
2. Install the FactoryTalk AssetCentre server.
3. Install FactoryTalk AssetCentre agents.
4. Install FactoryTalk AssetCentre clients.
The unattended or silent installation uses command lines to specify installation properties so that the software is
installed without user intervention. Unattended or silent installation doesn't omit any installation components
against the standard method. It allows you to specify all installation properties before the installation starts, and
then installs the software automatically. To install FactoryTalk AssetCentre software with silent or unattended
installation, see Chapter 8 for detailed instructions.

Chapter 2
Install the FactoryTalk AssetCentre server software
This chapter describes:

• Before you install the FactoryTalk AssetCentre server software on page 15
• Steps to install the FactoryTalk AssetCentre server software on page 18
Before you install the FactoryTalk AssetCentre server software

The following checklist summarizes the basic tasks involved in installing FactoryTalk AssetCentre server software
along with supporting software.
• Ensure that the user performing installation has administrative rights in Windows.
• Ensure that the Windows account of the user performing the installation, or a Windows group of which the
user performing the installation is a member, is assigned the Microsoft SQL Server System Administrator
role before attempting the installation. This change is optional for Upgrade installations.
• Ensure that the following software or services is installed on the computer:
• Microsoft SQL Server (can be located on a separate computer)
• Schedule downtime for the system if you are upgrading operating applications or replacing computers
during the installation.
Important: If you use a software firewall (such as the Windows Firewall), you
must manually permit File and Printer Sharing through your
firewall. Consult the documentation for your firewall software for
instructions. You must also open Port 80 (or whatever port is used
for HTTP).
Ensure that the current Windows user has administrative rights

As part of the installation process, FactoryTalk AssetCentre creates program folders and modifies registry entries.
For this part of the process to succeed, the user installing the software must have administrative rights in Windows
on the computer where the software is being installed.
For example, the Windows domain Administrator account has these rights and will be able to install FactoryTalk
AssetCentre software.

Install Microsoft SQL Server
FactoryTalk AssetCentre uses a Microsoft SQL Server database to store project files and user data. You may install
SQL Server on the FactoryTalk AssetCentre server computer or on a separate server computer. Microsoft SQL Server
is not included in FactoryTalk AssetCentre installation package. You need to purchase Microsoft SQL Server
separately.
Tip: Before you install Microsoft SQL Server, you need to turn off Windows
Firewall from Windows Control Panel.
If a supported edition of SQL Server is installed, you can skip these steps, however, you may need to reconfigure the
SQL Server.
If you use an existing SQL Server installation

The SQL Server collation must be dictionary-order, case-insensitive for use with FactoryTalk AssetCentre software.
If your existing SQL Server collation is case-sensitive, the FactoryTalk AssetCentre database installation will fail.
Follow the directions here if your SQL Server collation is NOT dictionary-order, case-insensitive.
If this SQL Server has no other databases on it, do one of the following:
• Uninstall SQL Server and reinstall it using the default collation in the setup program. (This statement applies
to English language Microsoft Windows operating systems and SQL Server software. For other languages, be
sure to select a dictionary-order, case-insensitive collation when reinstalling.)
• Rebuild the master database using a dictionary-order, case-insensitive collation. Refer to the SQL Server
online books for instructions.
If this SQL Server has other databases on it, set up or use another SQL Server that is configured with a dictionary-
order, case-insensitive collation.
If you have an MSDN subscription you can find more information at https://docs.microsoft.com/en-us/previous-
versions/sql/sql-server-2008-r2/ms143508(v=sql.105)?redirectedfrom=MSDN, or search the Microsoft MSDN site for
SQL Server collation settings.
Install Microsoft SQL Server with Service Packs

After you install a Microsoft SQL Server, you must install an appropriate service pack, which is necessary for the
software to run properly and protects your SQL Server from certain types of attacks.
• For Microsoft SQL Server 2016, install Service Pack 2.
The service pack is available here: https://support.microsoft.com/en-us/kb/4052908.
Tip: If you want to install Microsoft SQL Server 2012 on a Windows Server 2008
operating system, you need to turn on .NET Framework 3.5.1 Features
from Server Manager.

To install Microsoft SQL Server
1. Log on to the server computer as an administrator or as a user with administrative rights.
Tip: It is possible to install the SQL Server on a different computer from the
one, on which you install the FactoryTalk AssetCentre server software.
2. Start the SQL Server installation from the SQL Server media.
3. Follow the on-screen instructions for installation until you get to the Feature Selection screen.
4. On the Feature Selection screen, choose the SQL Server features that you want to install. If you like, or if your
business requires you to do so, you may install the complete SQL Server installation.
If you want to install only those features necessary to run the FactoryTalk AssetCentre server:
a. On the Feature Selection screen, make sure the following features are selected:
• Database Engine Services
• Full-Text and Semantic Extractions for Search (Full-Text Search, if you are installing Microsoft SQL
Server 2008 R2 or Microsoft SQL Server 2008)
• Client Tools Connectivity
• Client Tools Backwards Compatibility
• Management Tools - Basic (not applicable for Microsoft SQL Server 2016 or Microsoft SQL Server 2017)
b. Click Next.
5. Follow the on-screen instructions for installation until you get to the Server Configuration screen.
6. In the Server Configuration screen, the Services Accounts tab asks how you want to run the services for the
SQL Server. Specify the account name and password for each SQL Server service.
Tip: You can run the SQL Server using a domain account. This can, however,
complicate system maintenance (for instance, when changing passwords).
If you are not sure of the type of account you should use for running the
SQL Server, consult your network administrator.
7. In the Server Configuration screen, click the Collation tab.
8. Under Database Engine, make sure that SQL_Latin1_General_CP1_CI_AS is selected (it is the default
setting).
If it isn't, click Customize, and then, in the Customize the SQL Server Version Database Engine Collation
dialog box (where version is your SQL Server version), select SQL collation, used for backwards compatibility
and SQL_Latin1_General_CP1_CI_AS.
Important: The collation settings must be case-insensitive! If the settings are
case-sensitive, the FactoryTalk AssetCentre database installation
will fail.
9. In the Database Engine Configuration window, click the Server Configuration tab.
Tip: If you are installing Microsoft SQL Server 2008 R2 or Microsoft SQL Server
2008, in the Database Engine Configuration window, click the Account
Provisioning tab, and then select Mixed Mode (SQL Server
Authentication and Windows authentication).
10. Under Authentication Mode, select Mixed Mode (SQL Server authentication and Windows authentication).
This means that both the SQL Server and the Windows domain can authenticate users for the SQL Server.
FactoryTalk AssetCentre uses SQL Server authentication.

When you click Mixed Mode, fields open for entering the password for the sa (SQL Server system
administrator) account password. Do not forget the password. You will need this password when you install
the FactoryTalk AssetCentre server.
Important: Do not leave the password blank. Doing so leaves your SQL Server
and your computer open to attack.
11. Follow the on-screen instructions to complete the installation.
Minimum Microsoft SQL Server permissions

The permissions discussed here are set automatically during the FactoryTalk AssetCentre Database installation. The
information is provided for reference for the SQL administrator.
The AssetCentreUser SQL user's default database value can be master or AssetCentre. By default, the database value
is set to AssetCentre. The AssetCentreUser SQL user needs to belong to the following AssetCentre database roles:
• db_dataexecute
• db_datareader
• db_datawriter
• public
The db_dataexecute database role was added to the FactoryTalk AssetCentre database during the FactoryTalk
AssetCentre server installation. It is used to group Execute permissions of stored procedures and functions within
the AssetCentre database.
All of the user stored procedures and user functions in the FactoryTalk AssetCentre database need to have the
Execute permission granted to the db_dataexecute database role.
Steps to install the FactoryTalk AssetCentre server software

The Setup wizard installation process includes the following steps:
• Step 1: Launch the Setup wizard and select what to install on page 18
• Step 2: Configure the AssetCentre server on page 21
• Step 3: Read and accept license agreements on page 22
• Step 4: Start the installation
• Step 5: Finish the installation on page 24
Step 1: Launch the Setup wizard and select what to install

Before starting the installation of FactoryTalk AssetCentre server, you should ensure:
• Select Mixed Mode, when you install Microsoft SQL Server.
• Windows local user account, Windows Active Directory (AD) user account or a Windows AD group where
your user account is a member has been assigned SQL Server system administrator role.
When installing FactoryTalk AssetCentre server, you can follow the steps as below:

Note: When installing FactoryTalk AssetCentre server and SQL Server database on the
same computer, you can use use a local Windows user account or an AD user
account.
When you install FactoryTalk AssetCentre server and SQL Server database on
different computers, only an AD user account is available.
1. Log on to your server computer as an administrator, or as a user with administrative privileges.
2. If necessary, close all open Windows programs, and then place the FactoryTalk AssetCentre Installation DVD
in the computer's DVD drive.
3. Run D:\setup.exe, where D:\ is the drive containing the DVD.
4. Select AssetCentre Server.
Tip: To install AssetCentre Server, AssetCentre Client, and AssetCentre Agent at

the same time, select AssetCentre Custom Installation. Custom
installation allows you to install more than one or all of the installation
components.
5. Click Customize.

6. On the Customize page:
• To install web service for FactoryTalk Security, expand FactoryTalk Services Platform v6.20.00 and select
FactoryTalk Security Web Service.
• If no other FactoryTalk-enabled software of the computer needs FactoryTalk Linx, expand FactoryTalk
Services Platform v6.20.00, clear FactoryTalk Linx v6.20.00.
• If no other FactoryTalk-enabled software of the computer needs FactoryTalk Alarms and Events, clear
FactoryTalk Alarms and Events v6.20.00.
• If no other FactoryTalk-enabled software of the computer needs FactoryTalk Activation Manager, clear
FactoryTalk Activation Manager v4.04.14.
• To install the FactoryTalk Updater utility, expand Tools and then select FactoryTalk Updater Agent
v2.00.00. It assists management of installed Rockwell Automation software by announcing new versions
and patch roll-ups. Registering for updates is not required to receive announcements from the
FactoryTalk Updater.
7. Select the location for the software. The default location is C:\.
8. Click Next.

Step 2: Configure the AssetCentre server
1. Under Database Server, enter the name of the database server, or in the Location list, choose the location of
the database server.
2. Click Install.

Step 3: Read and accept license agreements
End-user license agreements (EULA) spell out your rights and responsibilities. Depending on the components being
installed, there may be more than one license agreement on this page. The individual license agreements are listed
above the text box.
Some software products may be delivered or made available only after you agree to the terms and conditions of each
of the license agreements.
1. On the End User License Agreements page, select each agreement and read the agreement carefully.
2. When all license agreements have been read, click Accept All.

Step 4: Start the installation
After accepting the license agreements, the Setup wizard automatically installs all the Rockwell Software
applications selected previously. No further user input is required.

Step 5: Finish the installation
After the installation completes, you need to activate the software for its full feature capabilities. You can activate the
software now or later.
• To activate the installed software, select Activate your software and click Next.

The Software Activation dialog box opens.
a. In the Serial number box, enter the serial number.

b. In the Product key box, enter the product key.
c. Select the earliest version you will use.
d. Select Activate locally or Activate using a dongle.
e. Click Continue.
You will be prompted to restart the computer after the activation.
• To finish the installation without activation, select Skip activation and click Next.
• To view the installation details, click Installation Summary.
• To receive the latest product updates and patch notification, click Register for updates.

• To install the latest version of Adobe® Acrobat® Reader®, click Download it free and follow the on-screen
instructions.
Restart the computer to complete the installation.

When the installation is finished, it is recommended that you:
• Install the latest FactoryTalk AssetCentre patches.
See Knowledgebase Document ID: QA15600 - FactoryTalk AssetCentre Patch Roll-up for 3.0 and later.
• Configure the SSL protocol.
See Configure the SSL protocol for FactoryTalk AssetCentre on page 91.
For FactoryTalk AssetCentre v8.00 and earlier version, the repair function executes the same workflow which
PlantPax team uses. Since FactoryTalk AssetCentre v9.00, FactoryTalk AssetCentre starts to use the silent repair of
the common install. You cannot change the FactoryTalk AssetCentre SQL server instance during repair progress. If
you need to change the FactoryTalk AssetCentre SQL server instance after installing the FactoryTalk AssetCentre
server component, you can follow the steps as below:
1. Install FactoryTalk AssetCentre server, client, agent, and SQL Express on a single Server 2016 instance.
2. Install SQL Server 2016 on a separated computer.
3. On the FactoryTalk AssetCentre server computer, run the utility FTAssetCentre.DbInstaller.exe in
C:\Program Files (x86)\Rockwell Software\AssetCentre Server\Bin\RockwellAutomation, and then enter their
SQL information which is on the separated computer.

4. Then run FTAssetCentre.AosCatalogImport.exe in C:\Program Files (x86)\Rockwell Software\AssetCentre
Server\Bin\ RockwellAutomation.
5. Restart FactoryTalk AssetCentre server computer. At this time, the FactoryTalk AssetCentre server has
pointed the new SQL DB server. The FactoryTalk AssetCentre server, agent, and client are working normally
with new FactoryTalk AssetCentre SQL server instance.

Chapter 3
Install FactoryTalk AssetCentre agents

• Before you install the FactoryTalk AssetCentre agent software on page 29
• Steps to install the FactoryTalk AssetCentre agent software on page 31
• Configure for security-enabled RSLogix family software on page 41
• Check whether the agent software is current on page 42
Before you install the FactoryTalk AssetCentre agent software

Agents are programs that communicate with the FactoryTalk AssetCentre server and perform scheduled tasks on
behalf of the FactoryTalk AssetCentre server. Agents allow work to be distributed and shared among multiple
computers to spread processing load and speed up operations. When a server needs an agent to perform a task, it
locates the computer running the operation and assigns the task to that agent. The agent then reports the task’s
completion to the server. The Search feature, as well as purchased capabilities, such as Disaster Recovery
capabilities, require the use of agents to perform scheduled operations.
Windows update:
Where to install the FactoryTalk AssetCentre agent software

• is connected to the FactoryTalk AssetCentre Server.
• runs the FactoryTalk AssetCentre server, or the FactoryTalk AssetCentre client.
The amount of clients, agents, and agent groups qualified within one FactoryTalk AssetCentre system
The following is the amount of clients, agents, and agent groups qualified within one FactoryTalk AssetCentre
system at the same time. More clients, agents, or agent groups running will impact the system performance.
• Client: 150
• Agent: 50
• Agent groups: 50
• Agent computers in each agent group: 5

If scheduled operations are taking longer than desired to complete, you may need install more Disaster Recovery
agents. To estimate the number of necessary FactoryTalk AssetCentre agents in your system, see Knowledgebase
Document ID: IN29429 - Determining the Necessary Number of FactoryTalk AssetCentre Agents.
You can use the Agent Controller Launch Control Panel to start the agent controller application automatically
following a reboot of the computer. To do so, you must turn off User Account Control on the operating system.
If your system uses PanelView Plus operator interfaces, you must install FactoryTalk Linx (formerly known as
RSLinx Enterprise), and the FactoryTalk View ME Transfer Utility software on every agent computer in the system.
FactoryTalk Linx (formerly RSLinx Enterprise) must be version 5.00 or later. FactoryTalk View ME Transfer Utility is
a separate installation. The installation is included on the FactoryTalk AssetCentre installation DVD in 12.00.00-
FTView\Tools\ME Transfer Utility\FactoryTalk View ME Transfer Utility.msi.
Also, for Disaster Recovery functions, the agent computer MUST have the appropriate RSLogix family software for
your devices.
Enable .NET Framework 3.5 features

You need to manually install .NET Framework 3.5 SP1 before installing the FactoryTalk AssetCentre agent, if you are
using Logix Designer Compare Tool on one of the following operating systems:
• Windows Server 2019
• Windows Server 2012 R2
• Windows 10
Tip: To enable the .NET Framework features, you need to log on to the
computer as an administrator or a user with administrative privileges.
To install .NET Framework 3.5 SP1

• If you have an Internet connection, install .NET Framework 3.5 SP1 via Control Panel. Learn how at
http://msdn.microsoft.com/en-us/library/hh506443.aspx.
• If you do not have an Internet connection, install .NET Framework 3.5 SP1 with DISM (Deployment Image
Servicing and Management) command-line tool. You need the original Windows installation DVD and
administrative rights in the operating system. Perform the following steps.
1. Insert the Windows installation DVD.
2. Open a Command Prompt window with administrative credentials (that is, click Search in the charms bar,
type CMD in the search box; in the searching results, right-click the Command Prompt icon, and choose
Run as administrator.)
3. In the Command Prompt window, type the following command, and then press Enter:
DISM /Online /Enable-Feature /FeatureName:NetFx3 /All /LimitAccess
/Source:E:\sources\sxs

Tip: In the command, the /Source: specifies the location of the files needed for
the .NET Framework 3.5 SP1 installation. You need to specify this location
according to the path to your Windows installation DVD. In this example,
the location is E:\sources\sxs. When the installation is completed, the
following message shows in the Command Prompt window: "The operation
completed successfully."
For more information on installing .NET 3.5 SP1, including tips on troubleshooting problems, visit:
• http://msdn.microsoft.com/en-us/library/hh506443.aspx
• http://support.microsoft.com/kb/2734782
Steps to install the FactoryTalk AssetCentre agent software

• Step 3: Start the installation on page 40

You must have the appropriate RSLogix family software for your devices installed on the agent computer to run
Disaster Recovery schedules.
You can install the agent using either the installation package or the FactoryTalk AssetCentre server website.
To install a FactoryTalk AssetCentre agent using the installation package

Run D:\setup.exe, where D:\ is the drive containing the DVD.

3. Select AssetCentre Agent.

components.
4. To install all components available in the selected software using the recommended settings, click Install
now and skip to Step 2: Read and accept license agreements on page 39.
5. To select which components to install, click Customize.

• To register EDS files from devices to allow device communications in the Network Browser, expand
FactoryTalk Services Platform v6.20.00, expand FactoryTalk Linx v6.20.00, and then select Register EDS
Files. If you are running out of storage, clear this check box. However, clearing this check box turns off the
EDS Parameter shortcut function.
• To enable security for Rockwell Software security clients, expand RSLinx Classic v4.20.00 and select
Enable Security.
• To install the additional software, expand Tools to select the following software:
• Logix Designer Compare Tool v8.12.00
• RSLogix 5 v10.00.00
• RSLogix 500 v12.00.00
• FactoryTalk View ME Transfer Utility v12.00.00
• FactoryTalk Updater Agent v2.00.00
8. Click Next.

9. In the Security options box, select the options for RSLogix 5 as needed. If you do not want to use FactoryTalk
Security, clear the Enable FactoryTalk® Security check box.
Note: For more information about the RSLogix 5 installation, refer to RSLogix 5 Getting
Results Guide.
10. Click Next.

11. In the Security options box, select the options for RSLogix 500 as needed. If you do not want to use
FactoryTalk Security, clear the Enable FactoryTalk® Security check box.
Note: For more information about the RSLogix 500 installation, refer to RSLogix 500
Getting Results Guide.

12. Click Install.
To install a FactoryTalk AssetCentre agent using the FactoryTalk AssetCentre server website
1. Open Internet Explorer, and in the Address box, type the following:
http://servername/rockwellsoftware/assetcentre
where servername is the name of your FactoryTalk AssetCentre server computer.
For example, if your FactoryTalk AssetCentre server computer name is MYSERVER, type the following:
http://MYSERVER/rockwellsoftware/assetcentre
Tip: • If you are using SSL, then start the address with https:// instead of
http://.
• If you have changed the default port in site binding on page 95, you
need to include the self-defined port number in the computer name part
in the form as MYSERVER:PortNumber.
• If you install the FactoryTalk AssetCentre agent software on the
FactoryTalk AssetCentre server computer, type the following in the
Address box:
http://localhost/rockwellsoftware/assetcentre
2. Press Enter.
Internet Explorer shows a page from the server that allows you to install the FactoryTalk AssetCentre client
software.
3. Click Install AssetCentre Agent on this computer.

The installation automatically starts when the installation package is downloaded.
Tip: If Internet Explorer shows an error message that it cannot connect to the
install web page, try bypassing the proxy for local addresses. Also make
sure that IIS is running on the server. For information on running IIS see
Web page for installing the FactoryTalk AssetCentre client and agent
cannot be shown on page 130.
If in one of the following situations:
• Internet Explorer shows a warning about opening possibly unsafe
content or downloading possibly unsafe files
• Windows SmartScreen prevents the installation
Add the FactoryTalk AssetCentre Web site (URL above) to your Trusted
Sites. See your Internet Explorer documentation for more information.
If operating in a Windows domain

1. Create a domain account for the VerificationAgent service and the FactoryTalk AssetCentre
AgentController service to run as. This is generally performed by someone in your Information Technology
department. This account must be used exclusively for the service, not by users.
2. On each agent computer:
• Add the new domain account to the Administrator user group in Windows.
• Configure both services to run as the new domain account created above. To do so, open the Services
utility in Microsoft Windows, find the FactoryTalk AssetCentre AgentController service and edit its
properties to log on as the account. Find the VerificationAgent service and edit its properties to log on as
the account.
3. On any computer in the system, open the FactoryTalk Administration Console (logging on to the Network
directory using a FactoryTalk Administrator account) and add the new domain account as a new Windows-
linked user.
4. Grant this user read access to the FactoryTalk Directory. To do so, right-click the Network node at the top of
the tree, and then select Security. On the Permissions tab, select the domain account and then expand the
Common permissions group. Make sure the Read permission is set to Allow.
5. Set permissions for your RSLogix family software packages (depending on what type of processors you are
using). Under System in the Explorer pane, right-click Networks and Devices and select Security. On the
Permissions tab, select the new domain user. (If the user account you just created does not appear in the list
of users, add it.) Expand the permissions group for the appropriate software and set the following
permissions to Allow:
• For RSLogix 5 grant Offline Program File Monitoring, Save, and Upload.
• For RSLogix 5000 grant Project: Export, Project: Go Online, Project: Open, Project: Save, and Project:
Upload. (Use this group for Logix Designer applications and grant the same permissions.)
6. Configure FactoryTalk Security to use single sign-on. Still in the FactoryTalk Administration Console,
navigate to System > Policies > System Policies in the Explorer pane. Double-click Security Policy. Set the
Use single sign-on policy to Enabled.

The preceding configurations can be done using the Agent Services Logon Configuration utility. See below for
detailed instructions.
If operating in a Windows workgroup

On each agent computer
Perform these steps on each agent computer in the system. These steps show you how to create a new Windows user
account and a new FactoryTalk user account for each agent computer.
FactoryTalk AssetCentre provides a utility to facilitate the process of creating and setting security credentials
necessary for secured RSLogix editors. You can configure the agent computer using the utility or manually configure
the agent computer.
To configure the agent computer using the Agent Services Logon Configuration utility
1. From Windows Start menu, select All Programs > Rockwell Software > FactoryTalk AssetCentre Agent >
Agent Services Logon Configuration.
2. Use the Agent Services Logon Configuration dialog box to create and set security credentials:
a. In the User Name field, enter a user name. The default user name is AssetCentre_DR.
Tip: The name must follow the Windows user name policies, for example:
• User names must be no more than 20 characters in length.
• User names cannot contain certain characters. Invalid characters
include:
"/\[]:;|=,+*?<>
a. In the Password field, enter a password for the user.

b. In the Confirm Password field, enter the password again.
c. When complete, click OK.

The utility creates the user as a local Windows administrator account and adds it to FactoryTalk as a
Windows-linked user account. The FactoryTalk AssetCentre VerificationAgent service is logged on as the
user. The utility also configures the necessary security permissions for Logix Designer application,
RSLogix 5000, RSLogix 500, and RSLogix 5 software packages.
To manually configure the agent computer

1. On the agent computer, use the Computer Management utility in Microsoft Windows to create a Windows
user account that can be used to authenticate with FactoryTalk Security.
2. Add the new Windows user account to the local Administrators group.
3. Configure both services to run as the new Windows user account created in step 1. To do so, open the
Services utility in Microsoft Windows, find the VerificationAgent service and edit its properties to log on as
the account.
4. Open the FactoryTalk Administration Console and add the new Windows user account created above as a
new Windows-linked user.

On any computer in the system
Perform these steps on any computer connected to the FactoryTalk Network Directory. These steps need only be
performed once and will be in effect for the entire FactoryTalk Network Directory.
1. In the FactoryTalk Administration Console, create a new user group called Local Agent Users.
2. The users created on different agent computers in the previous section (whether using the utility, or added
manually) all appear in the FactoryTalk Network Directory as individual users. Add each of these new
FactoryTalk users to the Local Agent Users group. This will facilitate making security settings because you
will be able to set them once for the whole group, rather than for each user.
3. Grant the Local Agent Users group read access to the FactoryTalk Directory. To do so, right-click the Network
node at the top of the tree, and then select Security. On the Permissions tab, select the Local Agent Users
group and then expand the Common permissions group. Make sure the Read permission is set to Allow.
4. Set permissions for your RSLogix family software packages (depending on what type of processors you are
using). Under System in the Explorer pane, right-click Networks and Devices and select Security. If the
Local Agent Users group does not appear in the list, add it. On the Permissions tab, select the Local Agent
Users group. Expand the permissions group for the appropriate software and set the following permissions
to Allow:
• For RSLogix 5000 grant Project: Export, Project: Go Online, Project: Open, Project: Save, and Project:
Upload. (Use this group for Logix Designer application and grant the same permissions.)
5. Configure FactoryTalk Security to use single sign-on. Still in the FactoryTalk Administration Console,
navigate to System > Policies > System Policies in the Explorer pane. Double-click Security Policy. Set the
Use single sign-on policy to Enabled.

above the text box.


Configure for security-enabled RSLogix family software

If FactoryTalk Security is enabled in your RSLogix family software (RSLogix 5000, RSLogix 500, or RSLogix 5), you
must configure the Disaster Recovery agent, and FactoryTalk Security to grant the necessary permissions for
Disaster Recovery operations. FactoryTalk Security is always enabled in Studio 5000 Logix Designer and RSLogix
5000.
These instructions assume that the FactoryTalk AssetCentre agent software has been installed, and that all RSLogix
family software packages that will be used in the system are also installed on each agent computer.
• To configure the FactoryTalk AssetCentre agents and FactoryTalk Security in a Windows domain, follow
instructions in If operating in a Windows domain on page 36.
• To configure the FactoryTalk AssetCentre agents and FactoryTalk Security in a Windows workgroup, follow
instructions in If operating in a Windows workgroup on page 37.

Check whether the agent software is current
Unlike the FactoryTalk AssetCentre client, the FactoryTalk AssetCentre agent does not show a message if the agent
does not have the latest version of the software. Instead, the agent does not start, and logs a message in the System
Event log and the AssetCentre Event log.
To check whether the FactoryTalk AssetCentre software on the agent is up to date

1. Click Start, and then use search to search for AssetCentre Client.
2. Click AssetCentre Client.
FactoryTalk AssetCentre client appears.
3. Check the number of running agent computers.
It is displayed in the bottom right corner of the window on the status bar. If one or more agents are not
running, and the client software has been recently updated, then the agent software may need to be updated
as well.
To update the agent software, follow the Steps to install the FactoryTalk AssetCentre agent software on page
31. If you start the installation from the FactoryTalk AssetCentre server website, the installer searches the
computer for components that need to be updated, and shows the results in this window. Components that
will be updated are indicated with a computer icon and a checked box.

Chapter 4
Install FactoryTalk AssetCentre clients

• Before you install FactoryTalk AssetCentre clients on page 43
• Steps to install FactoryTalk AssetCentre clients on page 44
• Check whether the client is installed correctly on page 50
Before you install FactoryTalk AssetCentre clients

The FactoryTalk AssetCentre client software provides the user interface for FactoryTalk AssetCentre. It is through
the client that you perform tasks such as checking files in and out, creating and running scheduled events, and
viewing logs. For more information on what you can do with FactoryTalk AssetCentre client software, see the
FactoryTalk AssetCentre Help (once the client is installed).
Windows update:
Install the FactoryTalk AssetCentre client software on all computers on which you want to use FactoryTalk
AssetCentre.
The client is not required on the FactoryTalk AssetCentre server computer, but you can install it on the server if
desired.
Where to install FactoryTalk AssetCentre clients

Note: For current information on the system requirements for the FactoryTalk
AssetCentre software, see FactoryTalk AssetCentre Release Notes and the
Product Compatibility and Download Center.
Install the client on any computer

• from which you want to access the FactoryTalk AssetCentre client software (to edit the representation of your
assets, to view logs, to create schedules, to search the logs, and so on).
• that is capable of running the client software (see Client computer requirements on page 9).
• that is connected to the FactoryTalk AssetCentre server.
• from which FactoryTalk audits are desired.

The Disaster Recovery capability provides the ability to schedule a comparison between master files, and processor
program and data files. To edit the file and data settings for a compare operation for PLC-5, SLC 500, or MicroLogix
processors, you must have RSLogix 5, or RSLogix 500 software installed on the client computer.
Steps to install FactoryTalk AssetCentre clients


You can install the client using either the installation package or the FactoryTalk AssetCentre server website.
To install a FactoryTalk AssetCentre client using the installation package


3. Select AssetCentre Client.

components.
4. To install all components available in the selected software using the recommended settings, click Install

Enable Security.
• If the installation detects the Step7 editor file (S7tgtopx.exe) at either of the following paths, you can
choose to select Step7 Version 5.6 sp1 and install the feature. If you have the Step7 editor file installed,
make sure they are located at either of the following paths for the installation to detect.
• C:\Siemens\Step7\s7bin
• C:\Program Files\Siemens\Step7\s7bin or C:\Program Files (x86)\Siemens\Step7\s7bin

Tip: If you have S7 processors, you may also need to install the Step7 feature.
This step is not required for Disaster Recovery actions, it merely
associates project files with the appropriate editor.
You can install the Step7 feature at this point or install it after the
installation. To install it after installing FactoryTalk AssetCentre Client:
1. Run setup.exe in the installation package.
2. Select AssetCentre Client and click Modify.
3. Expand AssetCentre Client v10.00.00 and select Step7 Version 5.6
sp1.
4. Click Modify.
8. Click Install.
To install a FactoryTalk AssetCentre client using the FactoryTalk AssetCentre server website
1. Open Internet Explorer, and in the Address box, type the following:
http://servername/rockwellsoftware/assetcentre
where servername is the name of your FactoryTalk AssetCentre server computer.
For example, if your FactoryTalk AssetCentre server computer name is MYSERVER, type the following:
http://MYSERVER/rockwellsoftware/assetcentre
Tip: • If you are using SSL, then start the address with https:// instead of
http://.
• If you have changed the default port in site binding on page 95, you
need to include the self-defined port number in the computer name part
in the form as MYSERVER:PortNumber.
• If you install the FactoryTalk AssetCentre agent software on the
FactoryTalk AssetCentre server computer, type the following in the
Address box:
http://localhost/rockwellsoftware/assetcentre
2. Press Enter.
Internet Explorer shows a page from the server that allows you to install the FactoryTalk AssetCentre client
software.
3. Click Install AssetCentre Client on this computer.
The installation automatically starts when the installation package is downloaded.

Tip: If Internet Explorer shows an error message that it cannot connect to the
install web page, try bypassing the proxy for local addresses. Also make
sure that IIS is running on the server. For information on running IIS see
Web page for installing the FactoryTalk AssetCentre client and agent
cannot be shown on page 130.
If in one of the following situations:
• Internet Explorer shows a warning about opening possibly unsafe
content or downloading possibly unsafe files
• Windows SmartScreen prevents the installation
Add the FactoryTalk AssetCentre Web site (URL above) to your Trusted
Sites. See your Internet Explorer documentation for more information.
above the text box.



When the installation is finished, it is recommended that you:
• Install the latest FactoryTalk AssetCentre patches.
See Knowledgebase Document ID: QA15600 - FactoryTalk AssetCentre Patch Roll-up for 3.0 and later.
See Configure the SSL protocol for FactoryTalk AssetCentre on page 91
Check whether the client is installed correctly

To check whether the client is correctly installed and connected to the FactoryTalk AssetCentre
server
1. Click Start, and then use search to search for AssetCentre Client.
2. Click AssetCentre Client.
FactoryTalk AssetCentre Client appears.
When the client runs, it checks the server for the latest version of the client software. If the client software is
not the latest version, the following message is displayed:

The client and server versions are incompatible.
To update the client software, follow the Steps to install the FactoryTalk AssetCentre clients on page 44 at the
start of Chapter 4.
For information on getting started with the software, see the FactoryTalk AssetCentre Getting Results Guide.

Chapter 5
Custom install the FactoryTalk AssetCentre software
FactoryTalk AssetCentre supports custom installation of the FactoryTalk AssetCentre software. Custom installation
allows you to install more than one or all of the installation components, including AssetCentre Server, AssetCentre
Client, and AssetCentre Agent.
To custom install FactoryTalk AssetCentre

3. Select AssetCentre Custom Installation.
4. Click Customize.

5. On the Customize page, select the product components to install.
The grayed-out and selected check boxes indicate that the software will be automatically installed.
FactoryTalk AssetCentre allows selecting or clearing the following check boxes:
• AssetCentre Server v10.00.00
• AssetCentre Agent v10.00.00
• AssetCentre Client v10.00.00
• FactoryTalk Alarms and Events v6.20.00
• Logix Designer Compare Tool v8.12.00
• RSLogix 5 v10.00.00
• RSLogix 500 v12.00.00
• FactoryTalk View ME Transfer Utility v12.00.00
• FactoryTalk Updater Agent v2.00.00
If the computer to which you install the FactoryTalk AssetCentre software meets the system requirements,
the software product check boxes are selected by default.
If you cleared any product check box, the related prerequisite product check boxes will be turned on for you
to clear.

Enable Security.
• If the installation detects the Step7 editor file (S7tgtopx.exe) at either of the following paths, you can
choose to select Step7 Version 5.6 sp1 and install the feature. If you have the Step7 editor file installed,
make sure they are located at either of the following paths for the installation to detect.
• C:\Siemens\Step7\s7bin
• C:\Program Files\Siemens\Step7\s7bin or C:\Program Files (x86)\Siemens\Step7\s7bin
Tip: If you have S7 processors, you may also need to install the Step7 feature.
This step is not required for Disaster Recovery actions, it merely
associates project files with the appropriate editor.
You can install the Step7 feature at this point or install it after the
installation. To install it after installing FactoryTalk AssetCentre Client:
1. Run setup.exe in the installation package.
2. Select AssetCentre Client and click Modify.
3. Expand AssetCentre Client v10.00.00 and select Step7 Version 5.6
sp1.
4. Click Modify.
7. Click Next.
8. Follow the on-screen instructions to complete the installation.

Example: Custom install the FactoryTalk AssetCentre server and client software
This example shows when you custom install the FactoryTalk AssetCentre server and client software. The
AssetCentre Agent v10.00.00 check box and the Logix Designer Compare Tool v8.12 check box are cleared. You can
clear or select it as needed.

Chapter 6
Install the AssetCentre Diagnostics Connector
If you want the diagnostics information generated by other Rockwell Automation software products of the same
FactoryTalk Directory to be recorded in the FactoryTalk AssetCentre database, install the AssetCentre Diagnostics
Connector. The AssetCentre Diagnostics Connector option only includes the FactoryTalk AssetCentre components
that are necessary for the log experience without having to install the full FactoryTalk AssetCentre Client.
Steps to install the AssetCentre Diagnostics Connector



3. Select AssetCentre Diagnostics Connector (Optional).
4. To install all components available in the selected component using the recommended settings, click Install

• AssetCentre Common Components are what you need to install as the diagnostics connector.
8. Click Install.

above the text box.



Chapter 7
Upgrade FactoryTalk AssetCentre
If you upgrade from a previous version of FactoryTalk AssetCentre, use the following steps to upgrade from
FactoryTalk AssetCentre versions 7.00.00 and later to version 10.00.00.
• To upgrade an RSMACC system to FactoryTalk AssetCentre, follow the instructions in Knowledgebase
Document ID: IN3311 - Upgrade an existing RSMACC system to FactoryTalk AssetCentre.
In rare situations, especially on low-performance computers, a dialog box may open during the installation when
upgrading FactoryTalk AssetCentre. The dialog box indicates that the FactoryTalk AssetCentre server service needs
to be stopped. If you use the unattended setup to upgrade FactoryTalk AssetCentre, you need to click Yes to stop the
service or click No to cancel the installation.
Starting from FactoryTalk AssetCentre version 10.00.00, process device capabilities are not supported.
Important: After upgrading to FactoryTalk AssetCentre version 10.00 from
earlier versions, you will no longer be able to use Process Device
Configuration and Calibration Management functionality.
After upgrading from FactoryTalk AssetCentre version 9.00 or earlier to version 10.00, General DTM Device,
Equipment, Instrument, Loop, System, and Test Instrument process devices are not available in the asset catalog.
The Process Device Configuration Field Edition, ProcalV5 Data Source Configuration, and Procal DB Connector
Installer will be removed.
If Process Device Configuration is required for your system, we recommend you considering Endress+Hauser
FieldCare which offers a comprehensive tool for managing process instruments called FieldCare SFE500.
Endress+Hauser FieldCare is scalable, which allows to fulfill tasks from Device Setup to Plant Asset Management.
FieldCare can be used with instruments communicating via Profibus-PA, Foundation Fieldbus, and HART.
All calibration records and information are retained in ProCalV5, thus the previously existing process device assets
will be displayed in the asset tree. You can still cut, copy, and paste the existing process devices in the asset tree.
However, their hardware and asset properties will be disabled. The ProCalV5 Company and ProCalV5 Linked Item
properties of Instrument, Equipment, Loop, System, and Test Instrument are removed from the asset properties
dialog box. Process devices will still consume the capacity activation. If you are still owning FactoryTalk AssetCentre
Calibration Management, we recommend you contacting the following vendors for more solutions:
• Prime Technologies (https://www.primetechpa.com/)
• CompuCal (https://compucalcalibrations.com/)
When upgrading FactoryTalk AssetCentre to version 9.00.00, the logon user of the FactoryTalk AssetCentre
AgentController service will be set to the default LocalSystem no matter what the previous logon user was. Do not

change the default LocalSystem logon user. Doing so will cause disaster recovery schedule failures of FactoryTalk
View Site Edition assets.
When upgrading FactoryTalk AssetCentre to version 10.00.00, the FactoryTalk AssetCentre VerificationAgent
service will be reset to the default LocalSystem account regardless of the previous configuration. If the previous
service configuration was configured to use a user account, such as AssetCentre_DR, it is required to open Agent
Controller Launch Control Panel to re-configure the VerificationAgent to use a user account.
If upgrading from a previous version of FactoryTalk AssetCentre, your customized settings will be kept. If repairing
the components of FactoryTalk AssetCentre, your customized settings will be restored to the default.
To upgrade from CPR 9-compatible version 7.00 or later

1. Upgrade optional software products. See Optional software upgrades on page 81.
2. Install the FactoryTalk AssetCentre server, client and agent software. Follow the instructions in Chapter 3 to
use the silent or unattended installation or Chapter 4 through Chapter 7 to use the standard Setup wizard.
Upgrade to new version of AssetCentre and move existing database to new server
If you are installing FactoryTalk AssetCentre on a 64 bit operating system see the Rockwell Automation Product
Compatibility & Download Center website for a list of operating systems that FactoryTalk AssetCentre supports.
Note: Always backup the AssetCentre database prior to making any changes to your
system configuration.
Ensure on the new server that following components are in place prior to installing the FactoryTalk AssetCentre
server components:
• Microsoft Internet Information Services (IIS)
• Microsoft SQL Server
Note: If you are upgrading your system to a new version of Microsoft SQL Server you
will need to include the Integration Tools of the Microsoft SQL server installation
to ensure SQL can successfully migrate a database to the new version.
To Update FactoryTalk AssetCentre Database to New Version on a New Server

1. Move the FactoryTalk AssetCentre database backup (.bak) file from the old server to the new server.
2. Using the Microsoft SQL Server Management Studio on the new server restore the .bak file to this server, for
more information on how to backup and restore a Microsoft SQL database, see Backing up and Restoring
FactoryTalk AssetCentre with Microsoft SQL Server on page 65.
3. On the new server from the SQL Management Studio expand the AssetCentre Database > Security folder.
4. Find the AssetCentreUser user and delete this user from the newly restored database.
5. Click Yes when asked to delete the associated schema with this user.
Note: This user must be deleted as the installation of the AssetCentre server
installation will re-create a new AssetCentreUser tied to the AssetCentre Server
instance running on this system.

6. Now that the AssetCentreUser has been removed from the AssetCentre database, also delete the
AssetCentreUser SQL login user.
7. Proceed with the AssetCentre Server installation, see Install the FactoryTalk AssetCentre server software on
page 15.
Note: After upgrading FactoryTalk AssetCentre from previous version to version
10.00.00 and restarting your computer, you can check the SDF file to confirm
whether the migration from SDF to MDF succeeded. If the size of the SDF file is
sill large (for example, more than 1GB), in the Control Panel, you can repair
FactoryTalk AssetCentre Common Components to restart the migration.
Backing up and Restoring FactoryTalk AssetCentre with Microsoft SQL Server
Proper retention of data is a mission critical task in any industry. For FactoryTalk AssetCentre, this means backing
up the data stored in the FactoryTalk AssetCentre database. All information in FactoryTalk AssetCentre, from audits
and events, to the asset tree itself, is stored in the AssetCentre database within the Microsoft SQL (MSSQL) server.
Planning an AssetCentre Maintenance Window
When backing up any production system, such as FactoryTalk AssetCentre, it is critical to plan the event as a
scheduled maintenance window. A maintenance window is a period of time that is planned to make a production
system unavailable to its users, thus allowing for proper maintenance to that system to ensure continued system
health. During the backup of the FactoryTalk AssetCentre system, user access should be limited. While users can
continue to query the system during the backup, it is not recommended to have any user activity occur during this
time. Fortunately, the Microsoft SQL server is capable of handling user queries of a database it is currently backing
up, meaning that the FactoryTalk AssetCentre system does not need to be stopped in order to proceed with a backup.
Backing Up FactoryTalk AssetCentre in Microsoft SQL Server 2012
The following set of instructions is intended for use on systems using Microsoft SQL Server 2012. Proper steps for
manual backup of the AssetCentre database and the accompanying transaction log will be shown. A backup
operation will essentially create a copy of the current database contents, and store them in a user-defined location. It
should be noted that this process can also be automated, which is covered at the end of this section.
AssetCentre Database Backup
During the backup of the FactoryTalk AssetCentre system, user access should be limited. While users can continue
to query the system during the backup, it is not recommended to have any user activity occur during this time.
Additionally, it is advisable to run the Database Cleanup Wizard from the FactoryTalk AssetCentre client prior to
backing up the system to clean out any aged data that no longer needs to be retained (see online help in FactoryTalk
AssetCentre client for this procedure.)

1. From the Start menu select SQL Server Management Studio.
2. Click Connect.
3. Once the Microsoft SQL Server 2012 Management Studio has connected to the database server, navigate to
the AssetCentre database.

4. Right-click on the AssetCentre database and then select Tasks > Back Up….
5. The Back Up Database – AssetCentre screen is displayed, Observe the following information:
6. Note the Options from the tree on the left of the screen. In this example, all options are left at default.
7. Click OK to initiate the backup.

8. Note the Progress panel in the bottom left of the screen.
9. Upon successful completion of the backup, the following window will be displayed.
The AssetCentre database is now backed up.
AssetCentre Database Transaction Logs Backup

It is strongly recommended to backup the database transaction logs in addition to the database itself. The
transaction logs essentially keep audits of the database, recording actions performed upon it. Both the transaction
logs and database can be stored in the same file, specified in the section above on how to back up the database.
1. Right-click on the AssetCentre database, and then select Tasks > Back Up….

The following screen will be displayed:
2. Note the Options from the tree on the left of the screen. In this example, all options are left at default.
3. Click OK to initiate the backup.

Note the Progress panel in the bottom left of the screen.
4. Upon successful completion of the backup, the following window will be displayed, click OK.
The AssetCentre database’s transaction logs have now been backed up successfully.
Scheduling Backups
Using the Microsoft SQL Server Agent, it is possible to schedule backups of the AssetCentre database and
transaction logs on a user defined schedule. Typically, an entire database backup is scheduled less often than the
transaction log backup (for example, the database might be backed up weekly, whereas the transaction logs are
backed up daily.)
Since the Microsoft SQL Server Agent is performing the operation, its service must be running. It is recommended
to set this service to automatic, such that the service will start on reboots without user intervention.

Note: The steps below assume a configuration of two separate maintenance plans: one
for the transaction log and
one for the database itself. It is possible to configure both in the same plan.
1. Ensure that the SQL Server Agent is started. This can be accomplished directly from the Microsoft SQL
ServerManagement Studio, at the bottom of the navigation tree.
2. If the Agent is not started, right-click on it, and then select Start.
3. Click Yes when prompted to start the service.

4. Once the SQL Server Agent is started, right-click on Management > Maintenance Plans, and then select
Maintenance Plan Wizard.
5. Enter AssetCentre_DB_Backup as the name for the maintenance plan, and then click the Change button to
schedule the plan.

6. Use the following screen to configure the schedule for the operation, then click OK to continue.
7. Click Next to progress past this screen now that the schedule is configured.
8. Select Back Up Database (Full) to configure this maintenance task to back up the database itself. Click Next
to continue.
9. Click Next again.

10. Select the AssetCentre database from the drop down menu and click OK.
11. Under Create a backup file for every database, specify the location to store the backup file.
Note: A preferred location would be a separate hard drive from the one on which the
database resides (thus saving the backup location if the database’s hard drive
fails.)
12. Click Next.
13. Enter the location to save the log files of the backup.
14. Click Next.
Note: It is possible to configure email reporting from this screen.

15. Click Finish to finalize the maintenance plan.
16. When complete, the following screen will be displayed:
17. Once the success of the operation is reported, click Close.

18. A database backup has now been scheduled.
Note: If a maintenance plan for the transaction log is also desired, simply follow these
steps again and select Back Up Database (Transaction Log) instead of Back Up
Database (Full).
Restoring FactoryTalk AssetCentre in Microsoft SQL Server 2012

Before beginning the process of restoring the database, all users of the FactoryTalk AssetCentre system should be
disconnected. It is advisable to simply stop the FactoryTalk AssetCentre server service until the Microsoft SQL

database restore and subsequent re-connecting of the FactoryTalk AssetCentre server is complete. Additionally, the
World Wide Web Publishing service should be stopped until the entire procedure is complete.
1. To disable the FactoryTalk AssetCentre server service, open up the Service Control Manager (Start >
Services).
2. Right-click on the FactoryTalk AssetCentre Server listing and select Stop.
3. Stop the World Wide Web Publishing service in the same way.
4. Return to the SQL Server Management Studio

5. Right-click on Databases, then select Restore Database.
6. Select Device, and then click the Browse button.
7. Click Add.
8. Browse to the location where you store the backup file, and then select it, then press OK twice to continue.
9. The backup list below the browse button will populate. Check all check boxes.

Note: If different options are selected, such as overwriting on each backup, or if a
previous backup file is used, there will
be a different number of rows to select from. Additionally, if no transaction logs
were backed up, there may only be one
checkbox available, corresponding to the AssetCentre database itself. It is also
possible to perform restores of just the
transaction log or database, depending on the checkbox selections. These steps
show the process for restoring both at
the same time.
10. Click Options.
11. Select Overwrite the existing database.
12. Click OK. SQL will now restore the AssetCentre database. Progress is reported at the top of the window:
FactoryTalk AssetCentre Data Source Configuration Wizard

If the AssetCentre database has been moved or restored on an Microsoft SQL Server, it is important to reconnect the
FactoryTalk AssetCentre server to this new database. The steps below will walk through the FactoryTalk AssetCentre
Data Source Configuration Wizard, installed by default along with the FactoryTalk AssetCentre server.
Note: The FactoryTalk AssetCentre server and World Wide Web Publishing services
should still be stopped at this point, following the restoration of the database. If
this is not so, stop them now.

1. From the FactoryTalk AssetCentre server machine, go to the Start menu and select Data Source
Configuration.
2. Click Next on the first screen

3. Input the name of the Microsoft SQL Server in the FactoryTalk AssetCentre SQL Server dropdown menu,
and leave the AssetCentre SQL Server Authentication settings at default. These settings will be used to reset
the AssetCentreUser settings in the new SQL server, including the password.
Note: If the password specified in SQL for the AssetCentreUser account is desired,
simply input it as the password
here instead of accepting the default.
4. Click Next to continue.

5. Configure the FactoryTalk AssetCentre SQL Server Mirror properties if applicable and click Next.
6. Confirm the Database name and Connection Timeout values in the FactoryTalk AssetCentre SQL Server
window and click Next.

7. Enter the user credentials of a SQL Server administrator on the new SQL Server. Leave the Change
FactoryTalk AssetCentre SQL Server checkbox checked.
8. Click Next to continue.

9. Click Finish, and a data source test window will appear.
10. Press Test Data Source to test the connection that you’ve just configured and verify that the test completes
successfully.
11. Click Done to close the wizard.

12. Finally, start the FactoryTalk AssetCentre and World Wide Web Publishing services. From the Start menu,
open the Services program. Start the World Wide Web Publishing service first Right-click on the World Wide
Web Publishing listing and select Start.
13. Start the FactoryTalk AssetCentre Server service in the same way.
The FactoryTalk AssetCentre Server is now connected to the newly restored database.
Optional software upgrades

The FactoryTalk AssetCentre 10.00.00 installation package contains the following optional installations for these
software products:
• FactoryTalk Services Platform
• FactoryTalk Activation Manager
• FactoryTalk Linx (formerly RSLinx Enterprise)
• FactoryTalk Alarms and Events
• FactoryTalk View ME Transfer Utility
• RSLinx Classic Lite
• RSLogix 5
• RSLogix 500
• Logix Designer Compare Tool
• FactoryTalk Updater Agent
If earlier versions of the following software are installed on your computer, and you want their latest versions, you
need to install them manually. See Location of setup files on page 82.
• FactoryTalk View ME Transfer Utility
• RSLogix 5
• RSLogix 500
If earlier versions of the following software are installed on your computer, and they are lower than the minimum
versions required to install FactoryTalk AssetCentre, the FactoryTalk AssetCentre Setup wizard will upgrade the
software automatically.
• RSLinx Classic Lite

• Logix Designer Compare Tool
If the software versions are equal to or higher than the minimum versions required to install FactoryTalk
AssetCentre, but lower than the versions included in the FactoryTalk AssetCentre installation package, the
installation process will not upgrade the software automatically. If you want to use the latest versions instead, you
must select the software check boxes during the installation of FactoryTalk AssetCentre.
Tip: If you use FactoryTalk Services Platform CPR 9 SR 8, be sure to use the
CPR 9 SR 8 versions of RSLinx Enterprise and RSLinx Classic Lite.
If you want to upgrade the optional software products, we recommend
that you upgrade them before installing FactoryTalk AssetCentre.
Location of setup files

The setup files for the optional upgrades are available in the FactoryTalk AssetCentre installation package.
This product’s installation file... Is located in this folder...
FactoryTalk View ME Transfer Utility 12.00.00-FTView\Tools\ME Transfer
Utility\FactoryTalk View ME Transfer Utility.msi
RSLogix 5 10.00.00-RSLogix 5\ENU\RSLogix 5 English
10.00.00 (CPR 9).msi
RSLogix 500 12.00.00-RSLogix 500\ENU\RSLogix 500 English
12.00.00.msi

Chapter 8
Use silent or unattended setup to install the FactoryTalk AssetCentre

software
FactoryTalk AssetCentre supports silent or unattended installation. Silent installation runs in a quiet mode without
any user interface, while unattended installation runs in a quiet simple mode and shows progress through the UI.
Unattended installation does not accept any input, but still shows error or restart messages.
Important: Before starting silent or unattended setup to install the
FactoryTalk AssetCentre software, ensure that your Windows
Active Directory (AD) user account has been assigned the SQL
Server system administrator (SA) role.
Use command lines to specify properties to install FactoryTalk AssetCentre software automatically with little
interaction. The silent or unattended installation supports the following installation modes:
• FactoryTalk AssetCentre server
• FactoryTalk AssetCentre client
• FactoryTalk AssetCentre agent
• FactoryTalk AssetCentre custom installation
Tip: Unlike custom installation using the standard Setup wizard that allows you
to select software products to install, the custom installation mode in
silent or unattended setup automatically installs all FactoryTalk
AssetCentre software, including FactoryTalk AssetCentre server, client,
and agent.
If you install FactoryTalk AssetCentre client or agent with RSLinx Classic using silent or unattended installation on
32-bit operating systems, you must manually install the USB CIP package first. To manually install the USB CIP
package, run it from FactoryTalk AssetCentre installation directory: \Redist\USBCIP_3.18.06\Setup.exe.
During the silent or unattended installation, all associated Rockwell Automation software processes will be
automatically terminated. Make sure to shut down all associated Rockwell Automation software products before
installation.
This chapter describes how to use silent or unattended setup to install the FactoryTalk AssetCentre software. If you
want to use the standard Setup wizard to install the software step by step, see Chapter 4 through Chapter 7 for
detailed instructions.
Before performing the silent or unattended installation

This section describes things you need to know:

• Before you install the FactoryTalk AssetCentre server software using silent or unattended setup on page 84
• Before you install the FactoryTalk AssetCentre client software using silent or unattended setup on page 84
• Before you install FactoryTalk AssetCentre agents using unattended silent or setup on page 85
Before you install the FactoryTalk AssetCentre server software using silent or unattended
setup
The following checklist summarizes the basic tasks involved in the unattended installation of FactoryTalk
AssetCentre server software along with supporting software.
• Ensure that the user performing installation has administrative rights in Windows.
Windows update:
• Ensure that the Windows account of the user performing the installation, or a Windows group of which the
user performing the installation is a member, is assigned the Microsoft SQL Server System Administrator
role before attempting the installation. This change is optional for Upgrade installations.
• Ensure the following software or services is installed on the computer:
• Microsoft SQL Server (can be located on a separate computer)
• Schedule downtime for the system if you are upgrading operating applications or replacing computers
during the installation.
Important: If you plan to install on a remote machine and your current
machine uses a software firewall (such as the Windows Firewall),
you must manually permit File and Printer Sharing through your
firewall. Consult the documentation for your firewall software for
instructions. You must also open Port 80 (or whatever port is used
for HTTP).
The tasks listed above are the same as you perform with the standard step-to-step installation method. For detailed
instructions, see Before you install the FactoryTalk AssetCentre server software on page 15.
Before you install the FactoryTalk AssetCentre client software using silent or unattended
setup
For current information on the system requirements for the FactoryTalk
Note:
The FactoryTalk AssetCentre client software provides the user interface for FactoryTalk AssetCentre. It is through
the client that you perform tasks such as checking files in and out, creating and running scheduled events, and
viewing logs. For more information on what you can do with FactoryTalk AssetCentre client software, see the
FactoryTalk AssetCentre Help (once the client is installed).

Windows update:
Install the FactoryTalk AssetCentre client software on all computers on which you want to use FactoryTalk
AssetCentre.
The client is not required on the FactoryTalk AssetCentre server computer, but you can install it on the server if
desired.
Install the client on any computer

• from which you want to access the FactoryTalk AssetCentre client software (to edit the representation of your
assets, to view logs, to create schedules, to search the logs, and so on).
• that is capable of running the client software (see Client computer requirements on page 9).
• that is connected to the FactoryTalk AssetCentre server.
• from which FactoryTalk audits are desired.
The Disaster Recovery capability provides the ability to schedule a comparison between master files, and processor
program and data files. To edit the file and data settings for a compare operation for PLC-5, SLC 500, or MicroLogix
processors, you must have RSLogix 5, or RSLogix 500 software installed on the client computer.
Before you install FactoryTalk AssetCentre agents using silent or unattended setup
Note: For current information on the system requirements for the FactoryTalk
Agents are programs that communicate with the FactoryTalk AssetCentre server and perform scheduled tasks on
behalf of the FactoryTalk AssetCentre server. Agents allow work to be distributed and shared among multiple
computers to spread processing load and speed up operations. When a server needs an agent to perform a task, it
locates the computer running the operation and assigns the task to that agent. The agent then reports the task's
completion to the server. The Search feature, as well as purchased capabilities, such as Disaster Recovery
capabilities, require the use of agents to perform scheduled operations.
Windows update:
Where to install the FactoryTalk AssetCentre agent software

• is connected to the FactoryTalk AssetCentre Server.
• runs the FactoryTalk AssetCentre server, or the FactoryTalk AssetCentre client.
If you also want to install Logix Designer Compare Tool, you need to manually install .NET Framework 3.5 before
installing the agent on the following operating systems:

• Windows Server 2012 R2
• Windows 10
See Before you install the FactoryTalk AssetCentre agent software on page 29 for more information about
FactoryTalk AssetCentre agents.
Perform silent or unattended installation

Use command-line parameters to perform a silent or unattended installation of the software.
The command-line installation requires the administrator permission. The steps may vary slightly depending on
your operating system.
To perform silent or unattended installation

1. Close all Windows programs.
2. Open the Command Prompt window.
3. In the Command Prompt window, navigate to D:, where D: is the drive containing the FactoryTalk
AssetCentre installation package.
In this example, type D: and press Enter.
Tip: If User Account Control dialog box shows, click Yes.
4. Type a command with the following syntax:

• Perform silent or unattended installation with Windows Authentication
Setup.exe {/Q | /QS} /IAcceptAllLicenseTerms [/AutoRestart]
[/SetupLanguage=language] [/Record] [/Playback] /Product=product_name
[/SerialNumber=serial_number] [/ProductKey=product_key]
[/Version=product_version] [/InstallDrive=drive] [/SqlServer=SQL_location]
[/DirectoryServer=FTD_server_location]
Example:
C:\Users\Administrator\Desktop\10.00.00-FTAssetCentre-DVDD\Setup.exe /Q
/IAcceptAllLicenseTerms /AutoRestart /SetupLanguage=ENU /Product="AssetCentre
Server" /SerialNumber=2740J00396 /ProductKey=RYN62-LWBQ6 /Version=10.00.00
/InstallDrive=D: /SqlServer="(local)" /DirectoryServer=APCNDAEBQSQQM2
• Perform silent or unattended installation with SQL Server Authentication
Setup.exe {/Q | /QS} /IAcceptAllLicenseTerms [/AutoRestart]
[/SetupLanguage=language] [/Record] [/Playback] /Product=product_name
[/SerialNumber=serial_number] [/ProductKey=product_key]
[/Version=product_version] [/InstallDrive=drive] [/SqlServer=SQL_location]
[/sa] [/SqlAdmin=SQL_administrator] [/SqlAdminPwd=SQL_admin_password]
[/SqlUser=SQL_username] [/SqlPwd=sql_user_password]
[/DirectoryServer=FTD_server_location]
Example:
C:\Users\Administrator\Desktop\10.00.00-FTAssetCentre-DVDD\Setup.exe /Q
/IAcceptAllLicenseTerms /AutoRestart /SetupLanguage=ENU /Product="AssetCentre
Server" /SerialNumber=2740J00396 /ProductKey=RYN62-LWBQ6 /Version=10.00.00

/InstallDrive=D: /SqlServer="(local)" /sa /SqlAdmin="sa"
/SqlAdminPwd="SqlAdminPwd" /SqlUser="AssetCentreUser"
/SqlPwd="AssetCentreUserPwd" /DirectoryServer=APCNDAEBQSQQM2
Important: When installing FactoryTalk AssetCentre through silent or
unattended installation, quotes are required for the parameters
with space (for example, /Product="AssetCentre
Server").
5. Press Enter.
For more information about parameters, type Setup.exe /? or see Command-line parameters for silent or
unattended installation on page 87.
Command-line parameters for silent or unattended installation

Unattended or silent install
Use command-line parameters to perform an unattended or silent installation of the software.
Command-line parameters
The following table identifies the installation command-line parameters. Command-line parameters are case-
insensitive. However, if a specified value includes a space, be sure to enclose the value in quotation marks (for
example, "value with spaces").
Parameter Description
/? Displays the usage options for installation parameters.
/Q Silent Install, install runs in a quiet mode without any user interface.
This parameter is recommended if you are deploying the software installation using an IT tool or
script, and don’t expect to see any error or restart messages. When using this parameter, your IT tool
or script should check the error codes, and respond as needed. For example, if the installation
returns error code 1641, then the IT tool or script should restart the computer and relaunch the
installation after restart.
This parameter is required if /QS or /Record is not specified.
/QS Unattended Install, install runs in a quiet simple mode and shows progress through the UI, it does not
accept any input but still shows error or restart messages.
When using this parameter, you will not have to check the error codes, and the installation will stop
and display a prompt if there are error or restart messages. For example, if an immediate restart is
required to complete the install, a restart message will be displayed for you to confirm the restart.
Installation resumes automatically from the point of interruption after restart.
This parameter is required if /Q or /Record is not specified.
/IAcceptAllLicenseTerms Acknowledges acceptance of the license terms.
This parameter is required for /Q or /QS parameters.
/AutoRestart Automatically restarts the computer after the installation is complete. Used when a restart is
required to complete the installation.
This parameter is optional. If this parameter is not used silent install (/Q) will return either error code
1641 or 3010 if a restart is required, and unattended install (/QS) will result in a confirmation prompt
that must be agreed to before the installation is completed.

/SetupLanguage="value" Specifies which language will be displayed during install process.
The value must be the one of the following:
• ENU
• CHS
• DEU
• ESP
• FRA
• ITA
• JPN
• KOR
• PTB
This parameter is optional. If this parameter is not used, the default language is the current user or
operating system user interface language.
/Record Records the installation options chosen to a recording file.
This parameter is optional.
/Playback Plays back a recording file to specify the installation options.
/IgnoreWarning Specifies that the setup ignores warnings and continues.
This parameter is optional. If it is not specified, the setup exits when a warning occurs.
/Product="value" Specifies which sub-products will be installed.
The product name must be one of followings:
• AssetCentre Server
• AssetCentre Client
• AssetCentre Agent
• AssetCentre Custom Installation
/Uninstall Uninstalls the product.
/ProductLanguage="value" Specifies the language version of the software being installed.
The value must be the one of the following:
• ENU
• CHS
• DEU
• ESP
• FRA
• ITA
• JPN
• KOR
• PTB
This parameter is optional. If this parameter is not used, the default language is the same as the
setup language.
If the software does not support multiple languages this parameter is not available.
/SerialNumber="value" Specifies the serial number of the software being installed. This is used to activate the software
during installation.
This parameter is optional. If it is not specified the software must be activated manually after
installation if activation is required.
Some software does not require activation. If activation is not required this parameter is not
available.

/ProductKey="value" Specifies the product key used to get activation keys during installation.
This parameter is optional. If it is not specified the software must be activated manually after
installation if activation is required.
available.
/Version="value" Specifies the version of the software to activate which corresponds to the product version
associated with the SerialNumber and ProductKey.
This parameter is optional. If it is not specified the installer will use the most recent product version
available.
available.
/InstallDrive="value" Specifies the install drive.
This parameter is optional. If this parameter is not used, the default install location is "C:\Program
Files (x86)\Rockwell Software".
Some software restricts the installer to only change the drive the software is installed on. Use /? to
determine which parameter is supported.
/SqlServer="value" Specifies FactoryTalk AssetCentre database server (Microsoft SQL Server) location.
This parameter is required when installing the FactoryTalk AssetCentre server software.
/sa="value" Uses SQL Authentication for SQL Server Logins. If you use SQL Server Authentication to perform silent
or unattended installation, the parameters /SqlAdmin, /SqlAdminPwd, /SqlUser, and /SqlPwd are
required.
/SqlAdmin="value" Specifies the Microsoft SQL Server administrator account name.
/SqlAdminPwd="value" Specifies the Microsoft SQL Server administrator account password.
/SqlUser="value" Specifies the user name for the account that will be used to access the Microsoft SQL Server
database.
/SqlPwd="value" Specifies the Microsoft SQL Server database user account password.
The database user account password cannot be the following terms associated with the installation
computer:
• The name of the user currently logged onto the machine.
• The computer name.
The database user account password must be more than 8 characters and no more than 128
characters in length and satisfy at least three of the following four criteria:
• It must contain uppercase letters.
• It must contain lowercase letters.
• It must contain numbers.
• It must contain non-alphanumeric characters; for example, #, %, or ^
/DirectoryServer="value" Specifies the FactoryTalk network directory if you are using a distributed system.
This parameter is optional. If it is not specified, the software will use its current computer as the
FactoryTalk Directory server.
The value must be the host name of the FactoryTalk Directory server.

Error codes
The following table identifies the error codes that can be returned by an installation.
Error Code Value Description
ERROR_SUCCESS 0 The installation completed successfully.
ERROR_INVALID_PARAMETER 87 One of the parameters was invalid.
ERROR_INSTALL_USEREXIT 1602 The installation was cancelled by the user.
ERROR_INSTALL_FAILURE 1603 A fatal error occurred during installation or the software component to be installed
already exists on the computer.
ERROR_BAD_CONFIGURATION 1610 The configuration data for this product is corrupt. Contact your support personnel.
ERROR_REBOOT_CONTINUE 1641 A reboot is required to continue to installation.
ERROR_SUCCESS_REBOOT_REQUIRED 3010 A restart is required to complete the installation. After restart the product is
successfully installed.
ERROR_REBOOT_PENDING 3012 A restart is pending and is required before the installation can continue.
ERROR_SUCCESS_NOT_APPLICABLE 3013 The installation cannot proceed because the products are already installed.
After the installation using the unattended setup

You can find the installation logs and view the installation status in the following path:
• On 32-bit operating systems:
C:\Program Files\Common Files\Rockwell\Install Logs
• On 64-bit operating systems:
C:\Program Files (x86)\Common Files\Rockwell\Install Logs
Once the installation is complete, you need to activate FactoryTalk AssetCentre. For more information, see Step 5:
Finish the installation on page 24.
After the installation using the unattended setup, you can configure FactoryTalk AssetCentre.
For details, see:
• Configure the SSL protocol for FactoryTalk AssetCentre on page 91
• Configure FactoryTalk AssetCentre on page 119

Chapter 9
Configure the SSL protocol for FactoryTalk AssetCentre
Using the SSL protocol is required for FactoryTalk AssetCentre Web Client and recommended for the FactoryTalk
AssetCentre server, clients, and agents.
Important: Using the SSL protocol is an essential part of ensuring
communications security. Without it, no communication, including
logging on to the system, is encrypted.
The SSL configuration consists of the following steps:

• Create an SSL certificate on page 91
• Export the created SSL certificate for FactoryTalk AssetCentre client and agent computers on page 94
• Configure a site binding on page 95
• Configure SSL settings for FactoryTalk AssetCentre Web Client on page 98
• Turn on secure communication between the server, client(s), and agent(s) on page 100
• Import the SSL certificate to client and agent computers on page 101
• Configure a firewall rule and web services URL if the default port is modified on page 110
Create an SSL certificate

In order to use the SSL protocol you need to have an SSL certificate on the FactoryTalk AssetCentre server computer.
To create an SSL certificate

1. Open Internet Information Services (IIS) Manager on the FactoryTalk AssetCentre server computer.
On Windows Server 2019, Windows Server 2016, and Windows Server 2012:
a. On the taskbar, click .
b. In the search box, type inetmgr, and then press Enter.

c. Click the best match result.
2. Under Connections, click the FactoryTalk AssetCentre server.
3. In Features View, double-click Server Certificates.

4. Under Actions, click Create Self-Signed Certificate.
5. In the Create Self-Signed Certificate dialog box:

• Specify a name for the certificate.
• Select Web Hosting as the certificate store.
6. Click OK.
The created SSL certificate is listed.

Export the created SSL certificate for FactoryTalk AssetCentre client and agent
computers
After creating an SSL certificate on the FactoryTalk AssetCentre server computer, export the certificate which will
need to be imported on the FactoryTalk AssetCentre client and agent computers.
To export the created SSL certificate

2. Under Connections, click the FactoryTalk AssetCentre server.

3. In Features View, double-click Server Certificates.
4. Select the SSL certificate that you have created.

5. Under Actions, click Export.
6. In the Export Certificate dialog box:
• Under Export to, click , and then specify the location and name to save the certificate.
• Specify the password for the certificate.
7. Click OK.
Configure a site binding

Before you begin
• Create an SSL certificate on page 91.

To configure a site binding
2. Navigate to localhost > Sites > Default Web Site.

3. Under Actions, click Bindings.
4. In the Site Bindings dialog box, click Add.
5. In the Add Site Binding dialog box, configure the following settings.
For this option... Do this...

Type Select https.
IP address Select All Unassigned.
Port Keep the default port number 443 or if you needed, you may change it to a
self-defined port.
If you use a self-defined port, you need to configure a firewall rule and web
services URL on page 110.
Host name Type the fully qualified domain name (FQDN) of the FactoryTalk AssetCentre
server.
Tip: On Window Server 2008 R2, this option is not editable after selecting
https.

For this option... Do this...
SSL certificate Select your SSL certificate.
See Create an SSL certificate on page 91.
6. Click OK.
7. In the Site Bindings dialog box, the created site binding is listed. Click Close.
Tip: You can remove the default HTTP site binding and only keep the created
HTTPS site binding.
Configure SSL settings for FactoryTalk AssetCentre Web Client

Before you begin
• Configure a site binding on page 95.
To configure SSL settings for FactoryTalk AssetCentre Web Client


2. Navigate to localhost > Sites > Default Web Site > RockwellSoftware > AssetCentreWebClient.
3. In Features View, double-click SSL Settings.
4. Make sure the following options are selected:

• Require SSL
Selecting this option will result in deactivating the HTTP protocol (with the default port 80). When you
type http:// in the web browser, it will be automatically redirected to https://.
• Ignore

This option applies to the client certificates.
5. Under Actions, click Apply.
Tip: To turn on secure communication for FactoryTalk AssetCentre Client or

Agent, navigate to localhost > Sites > Default Web Site >
RockwellSoftware > AssetCentre, and follow Step 3 through Step 5
above.
Turn on secure communication between the server, client(s), and agent(s)

Once you configured the SSL protocol, turn on secure communication between the server, client(s), and agent(s) in
the Configure Server Settings Utility window.
To enable secure communication

1. Open the Configure Server Settings Utility window.
b. In the search box, type Server Settings.
c. Click Server Settings.
2. Enter the user name and password to log on to FactoryTalk, and then click OK.

3. In the Configure Server Settings Utility window, under Server Location, type the fully qualified domain
name (FQDN) of the FactoryTalk AssetCentre server computer.
Note: Make sure that the FQDN is complete. Otherwise you may
encounter some issues.
4. Select the Use the secure communication channel option.
5. Click OK.
Import the SSL certificate to client and agent computers

On the client and agent computers, add the SSL certificate to the Trusted Root Certification Authorities certificate
store.
Before you begin

• Export the created SSL certificate on page 94.
The steps to import the SSL certificate on all the supported operating systems are the same except for Windows 7
operating systems.
To import the SSL certificate on operating systems except for Windows 7

1. Copy the created SSL certificate on the computer.
2. Double-click the SSL certificate.

3. Select Local Machine, and then click Next.
4. When prompted to confirm the operation, click Yes.

5. Follow the on-screen instructions until you get to the Certificate Store screen.

6. On the Certificate Store screen, select Place all certificates in the following store.
7. Click Browse, select Trusted Root Certification Authorities, and then click OK.

8. Click Next.
9. Follow the on-screen instructions to complete the import.
To import the SSL certificate on Windows 7 operating systems

1. Copy the created SSL certificate on the computer.
2. Click Start, type mmc, and then press Enter.
The Microsoft Management Console opens.
3. In the Microsoft Management Console, navigate to Console Root > Certificates (Local Computer) > Trusted
Root Certification Authorities > Certificates.
4. Right-click Certificates, and then select All Tasks > Import.

5. In the Certificate Import Wizard, click Next.
6. On the File to Import page, browse for the SSL certificate file, and then click Next.
7. (Optional) Enter the password if it has been defined.

8. On the Certificate Store page, make sure:
• Place all certificates in the following store is selected.

• Trusted Root Certification Authorities is selected as the certificate store.
Click Next.
9. Click Finish.
After the import operation, you may want to verify whether the SSL certificate is successfully imported.

To verify the import operation
1. Click Start, type mmc, and then press Enter.
The Microsoft Management Console opens.
2. Click File > Add/Remove Snap-in.
3. In the Add or Remove Snap-ins dialog box, select Certificates, and then click Add.
4. In the Certificates snap-in dialog box, select Computer account, and then click Next.

5. Click Finish.
6. In the Add or Remove Snap-ins dialog box, click OK.
7. In the Microsoft Management Console, navigate to Console Root > Certificates (Local Computer) > Trusted
Root Certification Authorities > Certificates, and verify that the SSL certificate is listed.

8. If the SSL certificate is not listed, make sure to select Certificates under Trusted Root Certification
Authorities > Certificates, and then click Action > All Tasks > Import.
9. Follow the on-screen instructions to complete the import.
Manage TLS Protocols

In FactoryTalk AssetCentre v10.00.00, it is required to use TLS 1.1 and TLS 1.2 or later for the communication
security over your network. You can manage TLS Protocols through modifying the registry keys located in the
following location
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols.
Important: If you want to configure the protocols as needed, you should use
the same protocol for all computers deployed in your network.
To turn on the Client of TLS 1.1 and TLS 1.2

1. Press Window + R.
2. In the Run dialog box, enter regedit, and then select OK.
3. In the Registry Editor window, go to Protocols. Then you can create the necessary subkeys for TLS 1.1, create
the Client subkey, and create the DisabledByDefault DWORD value.
4. Double-click DisabledByDefault to open the Edit DWORD Value dialog box.
5. In the Value data box, enter 0 and then select OK to save the changes.
Note: You can repeat the above steps to create the subkey for TLS 1.2, the Client
subkey, DisabledByDefault value, and set DisabledByDefault to 0.
To turn off the Client of TLS 1.0

1. Press Window + R.
2. In the Run dialog box, enter regedit, and then select OK.
3. In the Registry Editor window, go to Protocols > TLS 1.0 > Client as the above picture.
4. Double-click Enabled to open the Edit DWORD Value dialog box.

6. Double-click DisabledByDefault to open the Edit DWORD Value dialog box.
Configure a firewall rule and web services URL if the default port is modified
If the default port 443 is modified during the site binding configuration, you need to:
• Configure a Windows firewall rule for the self-defined port.
• Configure the primary server web services base URL.
To configure a Windows firewall rule

1. On the FactoryTalk AssetCentre server computer, click Start, type firewall, and then click Windows Firewall
with Advanced Security.
2. Click Inbound Rules.
3. Click Action > New Rule.

4. In the New Inbound Rule Wizard, select Port, and then click Next.

5. In the Specific local ports box, enter the self-defined port as set during the site binding configuration, for
example 9000, and then click Next.
6. Follow the on-screen instructions until you get to the Name page.
7. In the Name box, enter the name for the new inbound rule, and then click Finish.

The new rule is shown in the list.
To configure the primary server web services base URL

1. On the FactoryTalk AssetCentre server computer, click Start > All Programs > Rockwell Software >
FactoryTalk Administration Console.
2. In the Explorer, navigate to Network > System > Policies > Product Policies > FactoryTalk AssetCentre, and
then double-click Server Settings.

3. In the Server Settings Properties dialog box, click the Primary Server Web Services Base URL box, and then
change the computer name part in the form as MYSERVER:PortNumber.
4. Click OK.

Chapter 10
Configure Windows Authentication
Windows Authentication is a secure way of authentication that uses the username and the password of the user
logged on to the operating system. In the communication secured with Windows Authentication mode, the
username and the password are sent between the client and the server in a strongly hashed form.
Windows Authentication may be enabled in corporate networks that use Microsoft Active Directory services as well
as other ways to identify users.
By turning on Windows Authentication mode you increase the security of the communication between the
FactoryTalk AssetCentre server, client(s) and agent(s) and prevent unauthorized users from accessing the
FactoryTalk AssetCentre server.
Important: For the purposes of FactoryTalk AssetCentre, Windows
Authentication mode should be enabled only in corporate networks
that use Microsoft Active Directory services.
After you turn on Windows Authentication mode, the access to the page:
http(s)://assetcentre_server_full_name/rockwellsoftware/assetcentre
...will be secured from being accessed by anonymous users.
In order to access the page, the users will need to log on using their Windows username and password.
• Turn on Windows Authentication mode in Internet Information Services (IIS) on page 115
Turn on Windows Authentication mode in Internet Information Services (IIS)

To turn on Windows Authentication mode in Internet Information Services (IIS)

2. Under Connections, expand the tree, and then click AssetCentre.
3. In Features View, double-click Authentication.

4. Under Authentication, click Windows Authentication.
5. Under Actions, click Providers.
The Providers dialog box appears.

6. Make sure that you have the following providers selected in the order presented in the figure below.
If these providers are not listed, select each of them in the list under Available Providers, and then click Add.
7. Make sure that all other authentication modes listed in the pane under Authentication are disabled.

Chapter 11
Configure FactoryTalk AssetCentre

• Configure for client access to the server on page 119
• Configure feature security for FactoryTalk AssetCentre users on page 121
Configure for client access to the server

For clients to be able to access the FactoryTalk AssetCentre server, the FactoryTalk Directory and FactoryTalk
Security must be configured to give clients access. To configure access, you will need to use the FactoryTalk
Administration Console.
The FactoryTalk Directory uses two factors to determine who should have access to any given function:
• The user's account, which can either be a FactoryTalk Directory account or a Windows domain account. This
identifies the user.
• The computer from which the user is accessing the FactoryTalk Directory.
This allows you to limit which computers can access the directory, and also allows you to determine whether
certain functions can or cannot be performed from a given computer. For example, you can configure the
FactoryTalk Directory to give access to a user from her or his own computer but not from another computer.
At a minimum, you must add the FactoryTalk AssetCentre users and their computers to the FactoryTalk Directory,
and you must configure access privileges for FactoryTalk AssetCentre in the FactoryTalk Directory.
Add users to the FactoryTalk Directory

A user must have a FactoryTalk Directory user account in order to use FactoryTalk AssetCentre.
Tip: This section contains only basic instructions for using the FactoryTalk
Directory and FactoryTalk Security. For background information and
information regarding more advanced procedures, please see the Help for
the FactoryTalk Administration Console.
By default, all members of the Administrators group on the computers on which you installed the FactoryTalk
Services Platform were added to the Administrators group in the FactoryTalk Directory. Also, any rights that you
assign to a Windows User Group are assigned to all members of that group.
It is recommended to use a native FactoryTalk Group to which Windows AD user accounts and groups are added.
This practice simplifies the process of confirming the security configuration as testing is performed on the native

FactoryTalk Group, and policy is written about which Windows user and groups are added to the native FactoryTalk
group.
To add a user to the FactoryTalk Directory

1. Start the FactoryTalk Administration Console:
a. Click Start, and then use search to search for FactoryTalk Administration Console.
b. Click FactoryTalk Administration Console.
FactoryTalk Administration Console appears.
2. Log on to the Network directory using a FactoryTalk Administrator account.
3. Open the Users and Groups folder.
4. Under the Users and Groups folder, right-click the Users folder, and then select New.
5. Specify whether you want to create a new FactoryTalk User or a Windows-Linked User.
• FactoryTalk user accounts are visible only to the FactoryTalk system and their access is independent of
Windows.
• A Windows-linked user is validated by Windows domain.
A FactoryTalk Security account is the same as a FactoryTalk user account. For more information, see
"Accounts and groups" in the FactoryTalk Help.
• If you may need to use FactoryTalk AssetCentre while disconnected from the network, use FactoryTalk
Security user accounts. Windows-linked user accounts will not be able to authenticate with the domain
while disconnected.
• If you choose to use Windows-linked users, consider using Windows-linked group accounts rather than
Windows-linked user accounts if possible. This simplifies the process if you ever move your software to a
different domain. You cannot move individual Windows-linked user accounts from one domain to
another. You can move Windows-linked group accounts to a new domain, while retaining all of the
security permissions for the group. If you change the domain an individual Windows-linked user account
belongs to, you must delete the old account, create the new account, and then recreate all of the security
permissions for the new account.
Tip: If you have users who need similar access to features of FactoryTalk
AssetCentre, consider grouping users to make assigning security
privileges easier. For example, you can group all of your electricians into
an Electricians group, and then provide security access for them as a
group. For information about grouping users, see the Help for the
FactoryTalk Administration Console.
6. Enter the information for the user.
Add computers to the FactoryTalk Directory

When FactoryTalk Services Platform is installed on a computer, that computer is automatically added to the
FactoryTalk Network Directory. Because FactoryTalk Services Platform is included in the FactoryTalk AssetCentre
installation, your client computers should already be in the FactoryTalk Network Directory.

By default, for a user to be able to use FactoryTalk AssetCentre, the user's computer must be in the FactoryTalk
Directory. For instructions on how to add a computer, refer to the FactoryTalk Help in the FactoryTalk
Administration Console.
Tip: If you have a significant number of computers for which you need to
permit or restrict access, consider grouping them to make assigning
security privileges easier. For example, you can group all of the computers
used in offices away from the plant floor and restrict access to features
that should be used only from computers stationed where the user can
see the automation system directly. For information about grouping
computers, see the Help for the FactoryTalk Administration Console.
Configure feature security for FactoryTalk AssetCentre users

By default, all users and the Administrators group in FactoryTalk Directory can perform any task in the FactoryTalk
AssetCentre software. To deny specific users the right to perform tasks in FactoryTalk AssetCentre, you must edit
the Feature Security settings in the FactoryTalk Administration Console.
Important: Never explicitly deny rights to the All Users or Administrators group
in FactoryTalk. Rather, set up specific user groups of your own and
deny rights to those groups. Denying rights to All Users or
Administrators could lock everyone out of the system and would
deny rights in all FactoryTalk-enabled products using any
FactoryTalk CPR 9 version.
To change which users can perform tasks in FactoryTalk AssetCentre

1. Start the FactoryTalk Administration Console:
a. Click Start, and then use search to search for FactoryTalk Administration Console.
b. Click FactoryTalk Administration Console.

FactoryTalk Administration Console appears.
2. Log on to the Network directory using a FactoryTalk Administrator account.
3. In the Explorer pane of the FactoryTalk Administration Console, navigate to System > Policies > Product
Policies > FactoryTalk AssetCentre.
4. Double-click Feature Security.
Important: There is also a Server Settings object in the FactoryTalk
AssetCentre folder. Do NOT attempt to change any of the settings
in this object. Doing so may render your FactoryTalk AssetCentre
system inoperative. If you need to change server settings (to use a
different mail server, for example), from Windows Start menu,
select All Programs > Rockwell Software > FactoryTalk
AssetCentre Server > Server Settings.
5. In the Feature Security Properties window, click the policy you want to change, and then click the browse
button for the policy.

See Policy settings and their meanings on page 122.
6. In the Configure Securable Action dialog box, select the user or group for whom you want to assign
permissions. If the user or group does not appear in the list, click Add, click Show all, select the user or
group, and then click OK.
7. Click the appropriate box to allow or deny the user permission to the selected feature.
8. Click OK.
Policy settings and their functions

The following table shows the policy settings and their functions.
This policy setting Controls whether users can
View Address Book View the Address Book (which contains addresses for the purpose of sending automatic e-mail notifications).
Edit Address Book Edit or add contacts and groups in the Address Book (which contains addresses for the purpose of sending automatic
e-mail notifications).
Override Archive Check In Check in a file regardless of who checked it out or from where it was checked out.
Configure Database Limitations Configure the total maximum size of the AssetCentre database, the size warning levels, the maximum number of
versions per archive asset, the maximum size of Event, Audit, and Diagnostics logs, and the database capacity status
refresh rate.
Configure Asset Inventory Settings Configure the settings in the Asset Inventory window.
Configure Archive Options Settings Turn on or off the function that allows Logix Designer to perform archive activities, such as file check-in, without
direct interaction with the FactoryTalk AssetCentre client.

Clear the Get Writable Copy check box by Enable or clear the Get Writable Copy check box during get. Denying this permission enables the Get Writable Copy
default check box; a Get retrieves a writable copy of an Archive object. Allowing this permission (by default) clears the Get
Writable Copy check box; a Get retrieves a read-only copy of an Archive object.
Override Archive Undo Check Out Undo a check out even if a different user checked the file out.
Override Removal of Local Copies Choose to keep local copies of checked-in files on their computer. If this right is allowed, the user can keep local
copies. If this right is denied, the user is not given this option.
Configure Personal Archive File Configure which software product launches when opening a particular type of file. If a personal file association is set,
Associations it will take precedence over the system file association.
Configure System Archive File Configure which software product launches when opening a particular type of file. This setting applies unless the user
Associations has specified a personal file association.
Configure Personal Archive Working Set a personal working folder for checking out files.
Folders
Configure System Archive Working Set the system working folder to which all users check out files unless they have a personal working folder.
Folders
Run Archive Database Cleanup Wizard Run the Archive Database Cleanup Wizard to delete unused versions of files.
Allow Empty Comment at Check In Leave the comment field empty as they check in an asset.
Store latest version only Choose to store only the latest version in the Archive.
Set maximum versions Configure the total maximum number of versions stored in the Archive.
Configure Assets Lifecycle Sync Synchronize life cycle information in the FactoryTalk AssetCentre server and client with the Rockwell Automation life
cycle website.
Display Calibration Management Data* View Calibration Management data in FactoryTalk AssetCentre.
Perform Calibration Management* Access Calibration Management functionality in ProCalV5 software.
Administer Calibration Users* Administer users, groups, and permissions in ProCalV5 software. Note that this policy only determines if the user is
automatically added to the Administrator group in the ProCalV5 software. Once the user is added to ProCalV5,
changing this policy for an AssetCentre user does not change the user's ProCalV5 security permissions.
Configure Database Maintenance Configure automatic database maintenance, manually analyze, or rebuild index fragmentation.
Switch to Design mode Enter Design mode, in which the user can edit the asset tree.
View Event Log Show the Event Log and run a search on the Event Log.
View Audit Log Show the Audit Log and run a search on the Audit Log.
View Diagnostics and Health Log Show the Diagnostics and Health Log and run a search on the Diagnostics and Health Log.
Change Diagnostics and Health Log Change the status of or add a comment to a Diagnostics and Health Log record.
Message
View Diagnostics and Health Log Status View a status history for a Diagnostics and Health Log record.
Run Log Database Cleanup Wizard Run the Log Database Cleanup Wizard to remove old records from the logs. Data can be exported and saved in a
separate file.
Enable or Disable DTMs* Enable and disable DTMs in the DTM Catalog.
Edit DTM Network* Show the DTM Networks dialog box to edit the DTM network.
Run PDC Field Edition* Use the Process Device Configuration Field Edition software.
Create a new schedule Create a schedule.
Edit a schedule Change existing schedules.
Delete a schedule Delete schedules.
View a schedule Show the Schedules tab.
Command a schedule Issue commands to a schedule, such as making the schedule active or running the schedule immediately.
Create a search Set up a new search to find entries matching specified criteria in one of the logs, in the Archive History, or in Archive
Check Out Status information.
* Starting from FactoryTalk AssetCentre version 10.00, process device capabilities are not supported. The policies
marked with asterisk are only kept for viewing purposes if you have upgraded FactoryTalk AssetCentre from version
9.00 or earlier.

Chapter 12
About FactoryTalk AssetCentre Web Client
FactoryTalk AssetCentre supports the accessing of a FactoryTalk AssetCentre client through a web interface on
computers and mobile devices. FactoryTalk AssetCentre Web Client supports several FactoryTalk AssetCentre client
functions. The new capability allows you to:
• View archives and schedules in the asset tree
• View, run, and stop schedules
• View dashboards of the Backup and Backup and Compare schedule results
• View Event Log, Audit Log, and Diagnostics and Health Log
• View and run searches
• View agent groups
It is required that you use the SSL protocol with FactoryTalk AssetCentre Mobile Client. See Configure the SSL
protocol for FactoryTalk AssetCentre on page 91.
Access FactoryTalk AssetCentre Web Client

To access FactoryTalk AssetCentre Web Client
1. Open the device's browser, and type the following address:
https://FQDN/RockwellSoftware/AssetCentreWebClient
Tip: FQDN is the fully qualified domain name (FQDN) of the FactoryTalk
AssetCentre Server computer.
If you are changed the default port in site binding on page 95, you need to
include the self-defined port number in the computer name part in the
form as MYSERVER:PortNumber.
2. On the FactoryTalk AssetCentre Web Client page, type the user name and the password.
Tip: Make sure to create a FactoryTalk Service Platform account and its
password on the computer running FactoryTalk AssetCentre server. The
account and password are used to log on to FactoryTalk AssetCentre Web
Client.
3. Tap or click Log in.

Chapter 13
Uninstall FactoryTalk AssetCentre
Uninstall FactoryTalk AssetCentre software version 8.00 or later from Programs and Features in Windows Control
Panel or using a command.
• Uninstall from the Control Panel on page 127
• Uninstall using a command on page 127
Tip: To uninstall FactoryTalk AssetCentre version 7.10 or earlier, use Windows
Control Panel.
Uninstall from the Control Panel

To uninstall FactoryTalk AssetCentre from the Control Panel
1. Depending on how the software component was installed with the Setup wizard, the uninstallation varies.
• If only installed with AssetCentre Server, double-click FactoryTalk AssetCentre Server 10.00.00.
• If only installed with AssetCentre Agent, double-click FactoryTalk AssetCentre Agent 10.00.00.
• If only installed with AssetCentre Client, double-click FactoryTalk AssetCentre Client 10.00.00.
• If installed with AssetCentre Custom Installation, double-click FactoryTalk AssetCentre 10.00.00.
2. Click Uninstall.
3. Click Close or restart the computer.
Uninstall using a command

When uninstalling with a command, it uninstalls components that are already installed with the product specified.
It does not uninstall components, such as FactoryTalk Activation Manager, that are shared with other products. You
need to manually uninstall them in Control Panel.
To uninstall FactoryTalk AssetCentre using a command

1. Close all Windows programs.
2. Open the Command Prompt window.
3. In the Command Prompt window, navigate to D:, where D: is the drive containing the FactoryTalk View
installation package.
In this example, type D: and press Enter.
Tip: If User Account Control dialog box shows, click Yes.

4. Type a command with the following syntax and press Enter.
Setup.exe /Q /Uninstall /Product=product_name
For example, to uninstall FactoryTalk AssetCentre client, use the following command:
Setup.exe /Q /Uninstall /Product="AssetCentre Client"
The following table shows command-line parameters for this mode:

/Q Required if /QS is not specified.
Uninstalls the product in the silent mode without any user interface during uninstallation.
/QS Required if /Q is not specified.
Uninstalls the product in the unattended mode during uninstallation, and shows the progress, errors, or complete
messages on the user interface.
/Uninstall Required.
Uninstalls components that are already installed with the product specified.
/Product=product_name Required.
Specifies which product will be uninstalled.
The parameter value must be the one of following:
• AssetCentre Server
• AssetCentre Client
• AssetCentre Agent
• AssetCentre Custom Installation

Chapter 14
Troubleshoot FactoryTalk AssetCentre

• General installation on page 129
• Server installation on page 129
• Client and agent installation on page 130
• Start the client on page 132
• Start the agent on page 137
General installation
A red x appears next to an item to be installed

The initial window in each installation (server, client, and agent) shows a list of all necessary components, whether
they were found on the computer, and whether they will be installed. If the installer could not determine whether
the correct version already exists on that computer, a red x is shown next to a component .
Contact Technical Support using the contact information provided on the copyright page at the beginning of this
guide.
A Program Maintenance window appears

This indicates that the component of the software you are installing is already installed. You do not need to install it
again. If you suspect your installation is damaged, you can choose to repair the installation.
Server installation
SQL collation error encountered during database installation

The SQL Server collation must be case-insensitive for use with FactoryTalk AssetCentre software. If your SQL Server
collation is case-sensitive, the FactoryTalk AssetCentre database installation will fail. If your SQL Server collation is
case-sensitive, see Install Microsoft SQL Server on page 16 for detailed directions.

Unable to log on to SQL Server during server installation
In FactoryTalk AssetCentre Server version 10.00.00 and later, SQL Server sa (system administrator) account is only
available for silent or unattended installation.
• If you configured your SQL Server to use mixed (both SQL Server and Windows domain) authentication, the
sa account is available. Use the password you created for the sa account when the installation program
prompts you for it.
• If your SQL Server installation is not configured for mixed authentication, you will need to change the
authentication method. See the documentation for SQL Server for more information.
Tip: New installations of FactoryTalk AssetCentre Server installation require
that the Windows account of the user performing the installation, or a
Windows group of which the user performing the installation is a member,
is assigned the Microsoft SQL Server System Administrator role before
attempting the installation. This change is optional for Upgrade
installations.
• If you have forgotten your sa account password, you will need to change it. See the Microsoft SQL Server
documentation for more information.
The application failed to initialize properly

This is a known issue with Symantec Endpoint Protection. When installing the FactoryTalk AssetCentre server on a
computer that has Symantec Endpoint Protection version 11.0.5002.333, you may receive an error message
indicating that the application you are installing fails to initialize properly.
To fix this issue

• Use a different Symantec Endpoint Protection version.
• Disable the Symantec Application and Device Controller service by following the steps below:
a. From Windows Start menu, select All Programs > Accessories > Command Prompt.
b. In the Command Prompt window, enter sc config sysplant start=disabled and press Enter.
c. Restart the computer and try to install the server again.
Client and agent installation
Web page for installing the FactoryTalk AssetCentre client and agent cannot be shown
To solve this problem
• Make sure the FactoryTalk AssetCentre server computer is running. In the Windows Services utility, make
sure that the FactoryTalk AssetCentre Server service is running.
• Make sure you have access to your local area network.
• Make sure you are installing the software as an administrator, or an account with administrative privileges.
• Make sure IIS is running on the server computer.

• Try logging on to the server computer from the client. On the client computer, click Start, then select Run. In
the Open field type two backslashes, and then the server name (for example, \\ourserver). Click OK. You will be
asked to log in to the server.
• If you are using a firewall, make sure File and Printer Sharing is permitted through the firewall. Port 80 (or
whatever port used for HTTP on the server machine) also needs to be permitted.
To make sure IIS is running on the server computer

1. On supported operating systems (Windows Server 2019, 2016, and 2012) of FactoryTalk AssetCentre Server,
click Start.
2. On the Start menu, right-click My Computer, and then click Manage.
Server Manager appears.
3. In the Server Manager tree, expand Roles.
4. Under Roles, expand Web Server (IIS).
5. Under Web Server (IIS), click Internet Information Services (IIS) Manager.
6. In the right pane, under Connections, expand the server node.
7. Expand Sites, and then click Default Web Site.
8. In the right pane, under Actions, check if the site is running.
If it is not, start it:
• In the right pane, under Manage Web Site, click Start.
Error reading Primary Server Name from FactoryTalk Directory

This error occurs when the computer on which you are installing the client is not using the same FactoryTalk
Directory as the computer running the FactoryTalk AssetCentre server, or there was an error in the FactoryTalk
Services Platform.
To solve this problem

1. On the FactoryTalk AssetCentre server computer, set the FactoryTalk Directory location.
From Windows Start menu, select All Programs > Rockwell Software > FactoryTalk Tools > Specify
FactoryTalk Directory Location.
2. Log in if prompted to do so, and then specify the location of the FactoryTalk Directory.
3. Close any clients that are connected to the server.
4. Restart the FactoryTalk Directory Server.
Logged in user is not part of the Administrators group

Currently logged in Windows user is not part of the Administrators group.
To resolve this problem, make sure you are installing the software as an administrator, or a user with administrative
privileges.

Start the client
Error initializing FactoryTalk AssetCentre

The FactoryTalk AssetCentre server may have failed (or you may have lost your network connection to the server), or
the computer on which you installed the client may not be part of the FactoryTalk Directory.
To solve the problem

• Check the server (see Other errors starting the client on page 137).
• Try adding the client computer to the FactoryTalk Network Directory. From another computer that has
access to the FactoryTalk Directory (the FactoryTalk AssetCentre server, for example), use the FactoryTalk
Administration Console to add the computer to the FactoryTalk Directory. See Add computers to the
FactoryTalk Directory on page 120.
• See If the FactoryTalk AssetCentre server is installed to a drive other than C on page 136.
Error initializing FactoryTalk AssetCentre: unable to connect to the remote server

When starting the FactoryTalk AssetCentre client, you may get the following error:
The error message may appear when you have checked the Use the secure communication channel option in the
Configure Server Settings Utility window, but you haven't configured the SSL protocol.

See Configure the SSL protocol for FactoryTalk AssetCentre on page 91.
• Clear the Use the secure communication channel check box in the Configure Server Settings Utility window,
if you don't want to use the SSL protocol.

Error initializing FactoryTalk AssetCentre: the underlying connection was closed
The error message may appear in the following cases:

• You have provided an incomplete fully qualified domain name (FQDN) of the FactoryTalk AssetCentre server
computer in the Configure Server Settings Utility window for the SSL configuration.
• You haven't added the certificate authority that issued the SSL certificate to the Trusted Root Certification
Authorities certificate store for the SSL configuration.

• Make sure that the fully qualified domain name (FQDN) of the FactoryTalk AssetCentre server computer in
the Configure Server Settings Utility window is complete.
See Turn on secure communication between the server, client(s) and agent(s) on page 100.
• Add the certificate authority that issued the SSL certificate to the Trusted Root Certification Authorities
certificate store for the SSL configuration.
• See Import the SSL certificate to client and agent computers on page 101.

Error initializing FactoryTalk AssetCentre: the remote server returned error (404) Not
Found
The error message may appear when you have misspelled the fully qualified domain name (FQDN) of the
FactoryTalk AssetCentre server computer in the site binding for the SSL configuration in the Internet Information
Services (IIS) Manager.

• Correct the spelling of the fully qualified domain name (FQDN) of the FactoryTalk AssetCentre server
computer in the site binding.
See Configure a site binding on page 95.
Error initializing FactoryTalk AssetCentre: the remote name could not be resolved
The error message may appear when you have misspelled the fully qualified domain name (FQDN) of the
FactoryTalk AssetCentre server computer in the Configure Server Settings Utility window for the SSL configuration.

• Correct the spelling of the fully qualified domain name (FQDN) of the FactoryTalk AssetCentre server
computer in the Configure Server Settings Utility window.
See Turn on secure communication between the server, client(s) and agent(s) on page 100
Error initializing FactoryTalk AssetCentre: the remote server returned an error (401)
Unauthorized
The error message may appear when you have enabled Windows Authentication for FactoryTalk AssetCentre
computers that are not added to a Microsoft Active Directory, and the local account with which you are starting the
client doesn't exist on the remote FactoryTalk AssetCentre server computer to which the client is trying to connect.

• On the remote FactoryTalk AssetCentre server computer, add an account that has the username and the
password identical with the local account credentials that were used to start the FactoryTalk AssetCentre
client.
See Configure Windows Authentication on page 115
The client and server versions are incompatible

The FactoryTalk AssetCentre software installed on the server has been updated, and the software on the client needs
to be updated. See Check whether the client is installed correctly on page 50.

Cannot initialize application eventing subsystem or No connection could be made
because the target machine actively refused it
If you see the error Cannot initialize application eventing subsystem, or an error indicating that the target machine
actively refused the connection, then:
• Make sure the FactoryTalk AssetCentre Server service is started on the server computer.
• Restart the client computer.
• If you still see the error, stop and disable all schedules. Restart the FactoryTalk AssetCentre server computer.
Important: While the server is restarting other users will not be able to edit
the asset tree, create or edit schedules and searches, view
information in the logs, and so on. Also, most data will not be
logged during the reboot. The exception is audit data generated by
other software products such as RSLogix software, which is
cached and will appear in the audit log when the server comes
back online.
• See If the FactoryTalk AssetCentre server is installed to a drive other than C: on page 136.
At least one service or driver failed during system startup. Use Event Viewer to examine
the event log for details
This message may appear when launching RSLinx Classic on a system that has both RSLinx Classic and FactoryTalk
Linx, formerly known as RSLinx Enterprise, installed. The System Event log contains the message, The A-B Virtual
Backplane service failed to start due to the following error: The system cannot find the file specified.
In some cases, the Virtual Backplane driver does not get installed correctly. For more information, see the
Knowledgebase Document ID: BF16472 - AB Virtual Backplane Failed to Start Message.
If the FactoryTalk AssetCentre server is installed to a drive other than C:

If the server was installed to a drive other than C:, and necessary permissions to the Users group were removed on
that drive, you may encounter error messages when starting the client. The FactoryTalk AssetCentre Server service
will be stopped and, if you attempt to manually start it, will fail to start.
To rectify this problem, you must set permissions for the Users group on that drive as follows:
1. On the server computer in Windows Explorer, or My Computer, navigate to the Program Files folder on the
drive, on which the FactoryTalk AssetCentre server was installed.
2. Right-click the Rockwell Software folder and select Properties.
3. Select the Security tab.
4. Add the group Users (computername\Users) if it is not in the list. If it is in the list, skip to step 5.
To add the Users group:
a. Click Add.
b. Make sure the local computer name appears in the From this location field.
c. In the Enter the object names to select field, type:

Users
d. Click Check Names, then OK.
5. Select the group Users (computername\Users).
6. Set the Read & Execute, List Folder Contents, and Read permissions to Allow.
Other errors starting the client

If the client won't start or you see other error messages not specifically mentioned above, try the following:
• Make sure the client computer is connected to the network, and the network is operational.
• Make sure the FactoryTalk AssetCentre server computer is running.
• Make sure the FactoryTalk AssetCentre Server service, IIS, and SQL Server are all running on the server
computer (and the database computer if separate). To check IIS, see To make sure IIS is running on the
server computer on page 130.
• Make sure the correct FactoryTalk Directory is specified. On the machine running the client, from Windows
Start menu, select All Programs > Rockwell Software > FactoryTalk Tools > Specify FactoryTalk Directory
Location.
• If you are running in an environment without a domain controller (in a workgroup), you may need to turn
off the single sign-on feature of FactoryTalk. See the FactoryTalk Help for more information.
• Make sure the server location setting is correct. On the server computer, from Windows Start menu, select
All Programs > Rockwell Software > FactoryTalk AssetCentre Server > Server Settings. The server location
must be set in this utility, NOT in the FactoryTalk Administration Console.
• Make sure the SQL Connection is set properly. On the server computer, from Windows Start menu, select All
Programs > Rockwell Software > FactoryTalk AssetCentre Server > Data Source Configuration.
• If you are using a firewall, make sure your firewall is configured properly to permit access to the FactoryTalk
AssetCentre Server. See Network requirements on page 13, and Knowledgebase Document ID: BF7490 -
TCP/UDP Ports Used by Rockwell Automation Products.
Start the agent

If the FactoryTalk AssetCentre software installed on the server has been updated, the agent will not start until the
software on the agent is updated. See Check whether the agent software is current on page 42.

Legal Notices
Legal Notices
Rockwell Automation publishes legal notices, such as privacy policies, license agreements, trademark disclosures,
and other terms and conditions on the Legal Notices page of the Rockwell Automation website.
End User License Agreement (EULA)

You can view the Rockwell Automation End User License Agreement (EULA) by opening the license.rtf file located in
your product's install folder on your hard drive.
The default location of this file is:
C:\Program Files (x86)\Common Files\Rockwell\license.rtf.
Open Source Software Licenses

The software included in this product contains copyrighted software that is licensed under one or more open source
licenses.
You can view a full list of all open source software used in this product and their corresponding licenses by opening
the index.html file located your product's OPENSOURCE folder on your hard drive.
The default location of this file is:
C:\Program Files (x86)\Common Files\Rockwell\Help\FactoryTalk AssetCentre\Release
Notes\OPENSOURCE\index.htm
You may obtain Corresponding Source code for open source packages included in this product from their respective
project web site(s). Alternatively, you may obtain complete Corresponding Source code by contacting Rockwell
Automation via the Contact form on the Rockwell Automation website:
http://www.rockwellautomation.com/global/about-us/contact/contact.page. Please include "Open Source" as part of
the request text.

Error initializing FactoryTalk AssetCentre 127
the remote name could not be resolved 130
Index the remote server returned an error (401) Unauthorized

130
the remote server returned error (404) Not Found 129
the underlying connection was closed 128
Error reading Primary Server Name from FactoryTalk Directory
A 127
If the FactoryTalk AssetCentre server is installed to a drive
Access to features 117 other than C: 131
Administrator rights 15 Target machine actively refused the connection 131
Agents 8 The application failed to initialize properly 126
agent does not run 40 The client and server versions are 131
Disaster Recovery, install 31
install 29 F
not start 132
FactoryTalk Administration Console 115
system requirements 9
FactoryTalk AssetCentre agents 8
update from server 40
install 29
C not start 132
requirements 9
Capabilities 29 FactoryTalk AssetCentre clients 8
Checklists 15 error starts 127
Clients 8 install 44
error starts 127 requirements 9
install 44 run 40, 49
run 40, 49 FactoryTalk AssetCentre server 8
system requirements 9, 11 error starts 127
update from server 49 install 15, 18, 51
Computers 116 requirements 9
Configure FactoryTalk Directory
Access to features 117 access via 115
client computers 116 add computers 116
security 117 add users 115
security and RSLogix 40
FactoryTalk Security
Users 115
configure 117
D RSLogix and 40
Feature security 117
Device Type Manager 7 File and Printer Sharing setting 15
Disaster Recovery 31 Firewall
DriveExecutive Lite 9 configure for 13
IIS and 15
E TCP/IP ports 13
Error Messages
H
At least one service or driver failed during system startup 131
Cannot initialize application eventing subsystem 131 Hardware requirements 9
Currently logged in Windows user is not part of the agent computer 9, 11
Administrators group 127 clients 9, 11

server 9 agent computer 9, 11
clients 9, 11
I server 9
SQL Server
IIS
collation 16
check if running 126
minimum SQL permissions 18
firewall and 15
SQL Server 2008 16
Install
SSL certificate
FactoryTalk AssetCentre agents 29
add authority 99
FactoryTalk AssetCentre clients 43
create 89
FactoryTalk AssetCentre server 15, 18, 51
log on as administrator 15 SSL protocol
SQL Server 2008 16 configure 89, 93, 98
SQL Server 2016 16 Start
Troubleshoot 15 FactoryTalk AssetCentre agent 132
FactoryTalk AssetCentre client 40, 49, 127
L Studio 5000 9
System requirements 9, 11
Logix Designer 9, 40
T
N
TCP/IP 13
Network requirements 13
Troubleshoot 15
P U
Ports
Update message when starting client 49
needed for FactoryTalk AssetCentre 13 Upgrade from earlier versions 61
TCP/IP 13 Users 115
R W
RAID-5 9 Web Client
RSLogix
definition 121
agents and 31
Windows Authetication
security and 40
configure 111
S turn on 111
Windows Firewall 15
Security Windows Vista 7
add users 115
configure 117
RSLogix and 40
Server 8
install 15, 18, 51
requirements 9
Server Settings 117
Siemens, editors for
SIMATIC Manager 9
SIMATIC NET 11
Software requirements 9

Rockwell Automation support
Use these resources to access support information.
Technical Support Center Find help with how-to videos, FAQs, chat, user forums, and product notification rok.auto/support
updates.
Knowledgebase Access Knowledgebase articles. rok.auto/knowledgebase
Local Technical Support Phone Numbers Locate the telephone number for your country. rok.auto/phonesupport
Literature Library Find installation instructions, manuals, brochures, and technical data publications. rok.auto/literature
Product Compatibility and Download Center Get help determining how products interact, check features and capabilities, and rok.auto/pcdc
(PCDC) find associated firmware.
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Waste Electrical and Electronic Equipment (WEEE)

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Rockwell Automation maintains current product environmental information on its website at rok.auto/pec.

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Installation Instructions

FactoryTalk AssetCentre Installation Guide

Labels may also be on or inside the equipment to provide specific precautions.

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 3

Step 2: Read and accept license agreements .......................................................................................... 39

4 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

Before performing the silent or unattended installation ............................................................................ 83

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 5

Uninstall using a command .......................................................................................................................... 127

6 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

About FactoryTalk AssetCentre

FactoryTalk Services Platform

About the documentation set

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 7

The components of FactoryTalk AssetCentre

8 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

• For display resolution, 1024x768 or higher resolution is required.

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 9

FactoryTalk AssetCentre Client

Rockwell Automation drives DriveExecutive™ Lite 5.02 or later

FactoryTalk AssetCentre Agent

10 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

FactoryTalk AssetCentre Server

FactoryTalk AssetCentre Client and Agent

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 11

FactoryTalk AssetCentre Web Client

SQL Server databases

12 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

FactoryTalk AssetCentre Agent

FactoryTalk AssetCentre Web Client

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 13

About the installation process

14 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

Install the FactoryTalk AssetCentre server software

This chapter describes:

Before you install the FactoryTalk AssetCentre server software

Ensure that the current Windows user has administrative rights

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 15

If you use an existing SQL Server installation

Install Microsoft SQL Server with Service Packs

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Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 17

11. Follow the on-screen instructions to complete the installation.

Minimum Microsoft SQL Server permissions

Steps to install the FactoryTalk AssetCentre server software

Step 1: Launch the Setup wizard and select what to install

18 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

Tip: To install AssetCentre Server, AssetCentre Client, and AssetCentre Agent at

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 19

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Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 21

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Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 23

24 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

a. In the Serial number box, enter the serial number.

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 25

Restart the computer to complete the installation.

26 Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020

Rockwell Automation Publication - FTAC-IN005H-EN-E - Semptember 2020 27

Install FactoryTalk AssetCentre agents

This chapter describes:

Before you install the FactoryTalk AssetCentre agent software

Where to install the FactoryTalk AssetCentre agent software