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Emotion Coaching: A universal strategy

for supporting and promoting sustainable


emotional and behavioural well-being
Licette Gus, Janet Rose & Louise Gilbert

This paper positions Emotion Coaching as a universal strategy for supporting sustainable emotional and
behavioural well-being within community and educational contexts. It offers Emotion Coaching as an effective
strategy that promotes resiliency skills and locates it within the broader social agenda. The paper will address
the key elements of Emotion Coaching which reflect a bio-psycho-social model for universal well-being and are
informed by theory and research from neuro-science, interpersonal neurobiology, developmental psychology and
attachment theory. The paper will review the growing international evidence base for Emotion Coaching and
its multi-disciplinary application to a range of professional and personal contexts. Emotion Coaching helps
to create nurturing relationships that scaffold the development of effective stress management skills, develop
capacities to promote emotional and behavioural self-regulation and support pro-social behaviours. We argue
that Emotion Coaching is a simple, cost-effective, empowering and universal tool that can harness well-being
through improved communication, relationships, self-regulation, attainment, health, and resilience.
Keywords: Emotion Coaching; relationships; interpersonal neurobiology; pro-social behaviour; emotional
well-being.

ORLDWIDE CONCERN FOR, and the two people, and the external influences

W understanding of, childhood well-


being has increased over the past
decade (UNICEF, 2007). This is reflected in
of the system in which the relationship is
embedded (Pianta et al., 2003). It is the qual-
ities of interpersonal relationships between
the increasing dominance of well-being children and key adults that is considered
discourse in cross party political thinking significant and integral to this discussion.
with national and societal success no longer This paper proposes that Emotion
being considered to be exclusively defined Coaching can be both a technique (or tool)
by traditional economic indicators such as and a philosophical approach to emotions
gross domestic product (GDP), but also by (Gilbert, 2013). Emotion Coaching supports
measuring well-being (Stitzleg et al., 2010). the relationship between children and key
As childhood is increasingly seen as not only adults, with the goal of improving children’s
a pathway to becoming an adult but also as a competencies to manage difficult feelings. It
stage in its own right (Ben-Arieh, 2007), a can be used as an ‘in the moment’ technique
multi-dimensional view of childhood well- to manage and guide a child whose behav-
being has emerged, with childhood relation- ioural response may be inappropriate or
ships considered a key factor of well-being unproductive for their own and others’ well-
(Rees et al., 2010; Statcham & Chase 2010). being, as well as an integrative tool to
Several factors contribute to a ‘relationship’: develop relationships with children and
features of the individuals involved, each improve their emotional well-being. It is a
participant’s representation of the relation- multi-disciplinary approach that can be used
ship, the interpersonal exchange between in any community and educational context.

Footnote: In this article, children and young people will be referred to as ‘children’, and parents and carers will
be referred to as ‘parents’.

Educational & Child Psychology Vol. 32 No. 1 31


© The British Psychological Society, 2015
Licette Gus, Janet Rose & Louise Gilbert

The importance of relationships allowing them freedom of choice and


Bronfenbrenner’s ecological systems theory expression (Pianta et al., 2003; Rees et al.,
(1979) informs the following discussion of 2013). By viewing the child-adult relation-
children’s relationships at home and at ships as a system, important relationships,
school, emphasising the primacy of human such as adult-pupil relationships, can also be
relationships and interactions in all aspects seen as functional mechanisms through
of a child’s development. Children’s inter- which settings can engage with develop-
actions and relationships with adults are mental processes in children (Cozolino,
bi-directional and co-constructed, and are 2013; Riley, 2010). Smyth declared ‘what is
integral in the development of their well- required to keep young people in schools,
being (Rees et al., 2013). Relationships are switched on, tuned in and learning in mean-
mediated by conscious and unconscious ingful ways, are… trusting and respectful
processes. Children may either be aware of relationships’ (2007, pp.227–228).
these processes, via interpersonal relation- School experience has a powerful influ-
ships (Hattie, 2009), or unaware of these ence on a child’s life and their sense of well-
processes, via the effect of relationships on being and pupils’ level of satisfaction with
their developing brain (Siegel, 1999), but their relationships with teachers is the most
they are inextricably linked. Siegel (2001) important contributory factor to their
draws on interpersonal neurobiology to overall happiness at school (Rees et al.,
explain the ways in which relationships and 2013). Positive relationships with adults in
the brain interact to shape our mental lives. schools enable children to function effec-
Emotion Coaching supports the develop- tively (Martin & Dowson, 2009). Teacher-
ment of child-adult relationships, engen- pupil relationships become more influential
dering pro-social behaviour (behaviour for pupils as they get older, and are particu-
which is positive, helpful, and intended to larly important for children deemed
promote social acceptance and friendship) academically at risk (Commodari, 2013;
and the scaffolding of self-regulatory skills. Roorda et al., 2011). Rees et al. (2013) iden-
tified that 11- to 18-year-olds, particularly
Interpersonal relationships male pupils, felt a decline in a sense of
For emotional and psychological good ‘being listened to’ at school. The reasons
health a child needs to have secure attach- pupils were reluctant to approach teachers
ments with the main significant adult or for emotional support included that they
adults and experience environments that lacked trust in the teachers, were unsure how
provide consistent and warm relationships teachers would respond or teachers were too
(Bowlby, 1988). Attachment is fostered busy to give them attention (Harden et al.,
through attunement – where the emotional 2001; The Young Foundation, 2012).
and physiological states of a child are the Mirroring these concerns, was the key
focus of attention by an adult (Trevarthen, finding of the enquiry into emotional well-
2011). Attunement promotes a sense of ‘felt’ being and mental health of children in the
security in children enabling them to youth justice system; too little attention was
develop mental representations of the self paid to the crucial importance of relation-
(internal working models) which guide their ships in supporting children’s emotional
thoughts, feelings and behaviour and well- being and managing challenging
supports the teaching of coping strategies behaviour (Office of the Children’s Commis-
when the child is distressed (Sroufe, 1997). sioner, 2011).
Children have identified two aspects as Currently in schools, relationships are
key to their relationships with adults: (i) the predominantly addressed through non-statu-
nurturing aspect of adult relationships; and tory frameworks, curriculum support and
(ii) adults treating them with respect and interventions. However, schools have found

32 Educational & Child Psychology Vol. 32 No. 1


Emotion Coaching

it challenging to translate and adapt indi- thereby promoting the development of pro-
vidual social and emotional learning social behaviour and empathy (Decety &
programmes into whole school approaches Meyer, 2008; Lepage & Theoret, 2007).
(Department for Educational and Children Psycho-physiological regulatory ability to
Services, 2010; Jennings & Greenberg, respond appropriately to stimuli and return
2009). The progress and integration has to a normal resting state is known as vagal
been hindered by curricular frameworks not tone. Optimal resting vagal tone and appro-
having the full support of all staff (Roffey, priate reactivity is thought to underlie
2010), insufficient training provided to healthy, adaptive behavioural and emotional
implement the goals (Murray-Harvey, 2010) responses to environmental demands and is
and, critically, curricular frameworks that do influenced by genetics, experience and the
not address the central role of pupil-teacher environment (Geisler et al., 2013; Porges,
relationships (McLaughlin & Clarke, 2010). 2011). Nurturing environments, which offer
Interpersonal relationships lie at the appropriate sensory stimulation and secure
heart of Emotion Coaching; which offers attachments and relationships, promote the
adults the opportunity to develop relation- development of vagal tone and help estab-
ships with children utilising empathy and lish more effective physiological reactivity in
attunement. It can supplement traditional times of distress (Feldman et al., 2010). In
behaviourist programmes, which often focus young children, higher vagal tone positively
more upon establishing external controls of correlates with higher self-esteem, academic
behaviour, rather than on fostering security, success, positive peer relations and pro-social
trust and respect through nurturing relation- behaviour and play, and is conducive to posi-
ships. tive engagement and communication
(Gottman et al. 1997; Lagace-Seguin &
Interpersonal neurobiology d’Entremont, 2006).
Our knowledge of the physiological, psycho- Evidence of neuroplasticity, the brain’s
logical, sociological, and neurobiological innate ability to engage and respond to
components of childhood has increased, changing environments and experiences,
and the recursive, symbiotic nature of the presents developmental challenges and
relationship between the physical, social and opportunities. The brain has the potential to
economic environments acknowledged. The develop adaptive capacities through positive
interaction of genes and experience shapes relationships, however, continuous adverse
the structure of the developing brain childhood experiences can be detrimental
(McCrory et al., 2010) and the nature of a to brain structure and undermine cardiovas-
child’s relationships guides these inter- cular and immune systems, metabolic regula-
actions (Shonkoff, 2010). There is now a tion and the overall stress response system
sound rationale for interventions that work (Cozolino, 2013; Shonkoff, 2010). Chronic
with the brain, mind and body to support deprivation of attention, insecure attach-
children’s emotional and social learning ments, frequent, prolonged episodes of
(Cozolino, 2013; Immordino-Yang, 2011). intense and unregulated stress, and inconsis-
Although the brain has specialised tent, unresponsive or frightening relation-
regions of function, it is the quality of ships lead to persistent activation of
connectivity and thus the degree of integra- children’s physiological stress response
tion of the neuronal networks that influ- system (Balbernie, 2001; Shonkoff et al.,
ences self-regulation and learning capacity 2012). The resulting toxic stress weakens
(Seung, 2012; Siegel, 2012). Mirror and disrupts the developing neuronal archi-
neurones have been identified as playing an tecture of the brain and can detrimentally
integral role in supporting the under- affect the establishment of higher vagal tone
standing of the action-intention in others, (Cozolino, 2014; Porges, 2011).

Educational & Child Psychology Vol. 32 No. 1 33


Licette Gus, Janet Rose & Louise Gilbert

Responsive relationships are ‘develop- manner in which we deal with others, or situ-
mentally expected and biologically essential’ ations (Gottman et al., 1996; Siegel 2011).
as the developing brain architecture is shaped Katz and Windecker-Nelson (2004) found
by reciprocal and dynamic interactions, and that mothers of children with conduct prob-
well-being reflects nurturing environments lems were less aware of their children’s
and supportive relationships (National Scien- emotions, had poorer insight into emotional
tific Council on the Developing Child, 2012, experiences, less able to differentiate
p.1). Although neurological development emotions, and had fewer strategies to teach
continues throughout childhood, the part of their child about emotions.
the brain which undergoes most change in
later childhood is involved with internal 2. Meta-emotion philosophy (MEP)
control, multi-tasking and planning, self- This refers to the thoughts and feelings an
awareness and social cognitive skills. This individual has about their own emotions and
reinforces the integral role relationships play those of others (Gottman et al., 1996).
in any child’s development (Blakemore, 2012; Parental warmth and parental MEP have
Blakemore & Frith, 2005). been identified as distinct and important
Emotion Coaching is proposed as an parenting dimensions (Katz et al., 1996).
effective tool and approach for helping to Gottman et al. (1996) identified links
establish such nurturing environments and between parents’ MEP, parenting styles and
supportive relationships. Children who are their children’s ability to regulate emotion.
emotion coached are better able to establish Differing parental MEP leads to different
good vagal tone, calm and regulate functions parenting styles: emotion coaching, emotion
within their brain and body, and develop a disapproving, emotion dismissing and
more effective stress response system laissez-faire parenting (Gottman et al.,
(Gottman et al., 1996). 1996). Focussing on MEP is new and signifi-
cant as traditional emphasis of parenting
Promoting the quality of key courses has been on parental affect and
relationships discipline (Katz et al., 2012).
Parent-child relationships
Promoting and maintaining effective parent- 3. Representational models
child relationships is a fundamental element Representational models (or internal
of current parenting programmes, but working models) are an individual’s set of
Lindsay et al. (2011) believe there is a need for stored feelings and beliefs that guide behav-
a broader and more explicit focus on child- iours and feelings in their relationship, and
parent relationships. Programmes, which this then affects subsequent relationships
focus upon child-parent relationships and (Bowlby, 1988). The strongest predictor of a
teaching children about their emotions in the child being insecurely attached is if the
moment, are consistent with this idea of a parent is also insecurely attached themselves
broad and explicit model of parenting. The (Moullin et al., 2014), and the quality of the
child-parent relationship becomes the unit of parent-child relationship also influences the
analysis and the key concepts underpinning relationship the child forms with their
effective relationships are explored. These teacher (Pianta, 2003). A teacher’s own
include: emotional awareness, meta-emotion experiences of attachment affects their
philosophy and representational models. attachment relationship with pupils, and
newly qualified teachers who view their rela-
1. Emotional awareness tionships with their own parents as secure,
Emotional awareness is understanding one’s form secure relationships with their pupils
own feelings and how these influence the (Kesner, 2000).

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Emotion Coaching

Tuning into Kids is a parenting pro- to develop the well-being of the community
gramme that uses Emotion Coaching to (Roffey 2010).
focus on emotions, assisting parents to estab- Noble and McGrath (2012) have identi-
lish better relationships with their children fied that there are recognisable behaviours
and learn how to be emotionally responsive that teachers display when they have positive
to their children’s emotions (Havighurst & relationships with pupils. Whilst these behav-
Harley, 2007). Improvements were found in iours are certainly elements for establishing
parent emotion coaching, parent emotion and maintaining cordial relationships in
regulation and child behaviour. Six months general, the features seem to be grounded in
after the intervention there were also maintaining discipline and order; a way of
increases in observed parents’ social engage- externally regulating pupil behaviour rather
ment with emotions and child emotion than assisting them to develop their ability
knowledge. These changes were found internally to regulate their own behaviour.
across home and school contexts Riley (2009, p.626) advocates that ‘the adult
(Havighurst et al., 2013). As we all live in a attachment model of reciprocal care-giving
socially constructed world our under- and care-seeking is a more appropriate lens
standing and practice of interpersonal rela- through which to view the teacher-student
tionships in families is relevant and relationship’. What appears to be lacking in
transferable into systems where professionals the literature about adult-pupil relationships
interact with children. Emotion Coaching is is guidance on how such relations between
an aspect of the family relationship dynamic pupils and adults in educational establish-
that can be easily transferred to professional ments can be fostered and sustained.
settings such as schools. Murray-Harvey (2010) suggest that
educators and parents need further
Adult-pupil relationships in educational convincing of the importance of individual
establishments social and emotional well-being as an
Teachers’ stress positively correlates with achievement in its own right, and particu-
poor pupil rapport and lower levels of effec- larly its link with academic outcomes. Reti-
tiveness (Abel & Sewell, 1999; Kokkinos, cence to change practice may reflect a lack
2007). Teachers have identified that of consensus about how best to incorporate
emotional management is integral to their the promotion of social and emotional well-
work and recognise that well-developed being into schools (Pianta et al., 2003).
emotional regulation is also protective Roffey (2010) identified that for successful
against burn-out and maximises their profes- implementation and integration of interven-
sional effectiveness (Gross, 2013; Split et al., tion programmes, the symbiotic relationship
2011; Sutton et al., 2009). However, between the two educational systems, one
although McLaughlin and Clarke (2010) which concerns school culture and climate,
found much has been written on promoting and the other the social and emotional
children’s peer relations, they found a curriculum for pupils, must be recognised
dearth of guidance on policy and practice and addressed. Failure to adequately
development for pupil-adult relational connect and coordinate these two systems
matters. This is in stark contrast to a plethora lies at the heart of the apparent unease
of educational research on topics such as about developing inter- and intra-personal
managing behaviour, academic achieve- skill programmes in schools.
ments/attainments and reforming the Furthermore, discussion and consensus
curriculum. This anomaly is the result of the on how to enable emotional growth, self-
historical tension between needing to raise regulation and the personal and profes-
educational standards, as measured by indi- sional skills needed to support frameworks
vidual scores in examinations, and the need for social and emotional learning in schools,

Educational & Child Psychology Vol. 32 No. 1 35


Licette Gus, Janet Rose & Louise Gilbert

is needed. If all adults in the school were nity conduct codes. When the child is
trained in Emotion Coaching, there would calmer, it is possible to discuss the incident
be a shared awareness of, and ability to iden- in a more rational and productive manner,
tify and value pupils’ emotions. Emotion and move onto problem solving and solu-
Coaching can enable staff to engage proac- tion-focused strategies, contingent on the
tively with pupils’ more intensive emotions child’s age and ability. Through repetitive,
(and behaviour) so that the child’s consistent use, Emotion Coaching helps
emotional (and behavioural) regulation is children to regulate their emotions, negative
empathetically supported and consistently externalising behaviour is reduced and
guided. It also provides staff with a tool to resilience promoted (Shortt et al., 2010;
generate improved stress regulation for Wilson et al., 2012).
themselves and others. Gottman et al. (1997) identified five steps
that Emotion Coaching adults use with
What is Emotion Coaching? children to build empathy into relationships,
Emotion Coaching helps children and thereby modelling prosocial emotional intel-
young people to understand the different ligence:
emotions they experience, why they occur
and how to handle them (Gottman, 1996, 1. Being aware of the child’s emotion
1997). It is based on the principle that Prior to feeling what a child is feeling, adults
nurturing and emotionally supportive rela- need to be aware of emotions in themselves.
tionships provide optimal contexts for the Emotional awareness is recognising when
promotion of children’s outcomes and you are feeling an emotion, can identify the
resilience. These relationships support the feelings and are sensitive to the presence of
development of empathetic responses and emotions in others.
thought constructions (meta-emotion philo-
sophy) promoting better self-management 2. Recognising emotion as an opportunity
and regulation (Gottman et al., 1997; Jones for intimacy and teaching
& Bouffard, 2012; Klein & Knitzer, 2006; Negative experiences can serve as opportuni-
Lantieri & Goleman, 2008). ties to empathise, build intimacy/connec-
Emotion Coaching rests on the premise tivity with children and teach them
that the emotions of anger, fear, sadness, joy, emotional skills. By acknowledging low-levels
and disgust are innate, universal and guide or low intensity emotions adults and
actions to adapt behaviour to ensure children practice listening and problem
survival. It is a technique and an approach solving and this is foundational for effective
that uses moments of heightened emotion management of more intense emotions.
and behaviour to guide and teach the child
about more effective responses. Through 3. Listening empathically and validating the
empathetic engagement, the child’s child’s feelings
emotional state is verbally acknowledged and An adult needs to watch for physical
validated, promoting a sense of security and evidence of a child’s emotions and use their
feeling ‘felt’. Porges (2011) suggests that imagination to see the situation from the
prosody, eye gaze, facial expression and the child’s perspective. Words need to reflect
body language of the adult can convey calm- back, in a soothing, non-critical manner,
ness and safety, dampening down the vagus what they are seeing and hearing.
nerve’s defensive system, so allowing the
child to physiologically and psychologically 4. Helping the child verbally label the
start to calm down. At the same time inap- emotions
propriate behaviours are not condoned, as Providing words can help children transform
children need to learn to adhere to commu- an amorphous scary, uncomfortable feeling

36 Educational & Child Psychology Vol. 32 No. 1


Emotion Coaching

into something definable with boundaries UK research into the use of Emotion
and thereby normalise emotional experi- Coaching in community and education
ences. settings is also emerging. A mixed-method
pilot study (N=127), conducted over a two-year
5. Setting limits while helping the child period, demonstrated that Emotion Coaching
problem-solve can be an important tool in improving rela-
This process can have five parts: (1) limit tionships and self-regulation in a variety of
setting (if appropriate); (2) identifying settings – schools, youth and children’s centres
goals; (3) thinking of possible solutions; (4) (Rose et al., forthcoming). The training
evaluating proposed solutions; and (5) cohort included parents, but the majority were
helping the child to choose a solution. professionals from a range of multi-agency,
education and community contexts. The prac-
Evidence-base for Emotion Coaching titioners participated in an initial four-hour
The original evidence base for Emotion training session in Emotion Coaching
Coaching comes from American longitudinal followed by four monthly, hour-long, setting-
research studies. Children who have been based booster meetings. Various measures
Emotion Coached achieve more academi- were collected on the impact of Emotion
cally in school, are more popular, have fewer Coaching. These included the use of pre- and
behavioural problems, have fewer infectious post-impact data; including behaviour indices
illnesses, are more emotionally stable and for children and a psychometric questionnaire
resilient, and are buffered from the delete- (developed specifically for the pilot)
rious effects of family break-up (Gottman et addressing adult meta-emotion philosophy
al., 1996). Recent evidence from Australia and self-regulation. Qualitative data were
and elsewhere, using randomised control obtained via focus group discussions and
trials, identified that Emotion Coaching posi- recordings of booster meetings. Findings from
tively supports children with depression the pilot highlighted that the use of Emotion
(Hunter et al., 2011; Katz & Hunter, 2007), Coaching in school and community settings:
internalising difficulties (Kehoe et al., 2014), ! Improved professional practice, enabling
conduct behavioural difficulties (Havighurst adults to communicate more effectively
et al., 2014; Katz & Windecker-Nelson, 2004), and consistently with children in stressful
and those exposed to violent environments, situations, helped to de-escalate volatile
including interparental violence, maltreat- situations. A secondary school teacher
ment and community violence (Cunning- said that Emotion Coaching:
ham et al., 2009; Katz et al., 2008). Emotion ‘gives a structure which stops the staff
Coaching has also been used to improve the being drawn in to an emotional situation
psychological functioning of children who and teaches the pupil about the emotions
have experienced complex trauma (Murphy and helps pupils become gradually more
et al., forthcoming). It has been identified as analytical and independent.’
a protective factor for children with opposi- ! Improved adult self-regulation – adults
tional defiant disorder (Dunsmore et al., found difficult situations less stressful
2012) and for children deemed at risk (Ellis and exhausting, with a positive impact on
et al., 2014), as well reducing externalising adult well-being as well as the children’s.
behaviours of children with autistic spectrum One primary school teacher said:
disorder (Wilson et al., 2013). Emotion ‘I show more empathy with how the child
Coaching is positively correlated with secure must be feeling and it helps you slow down
attachments (Chen et al., 2012) and believed to consider why a child is upset/angry.
to instil the tools that aid children’s ability Because I now use this, I think the
to self-regulate emotions and behaviour relationship I have with the children is
(Shortt et al., 2010). much more relaxed.’

Educational & Child Psychology Vol. 32 No. 1 37


Licette Gus, Janet Rose & Louise Gilbert

! Had a positive behavioural impact upon Emotion Coaching has a positive influ-
the pupil-teacher call-outs and exclusions ence on neurobiological and physiological
were significantly reduced; Emotion development by helping to establish good
Coaching promoted children’s self- vagal tone, and giving children a skill-base to
awareness of their emotions, positive self- engage in prosocial and resilient behaviours.
regulation of behaviour and generated It allows children to feel listened to, and
nurturing relationships. A 13-year-old teaches them, through empathic support,
boy reflected: role modelling and co-constructed problem-
‘When people like take the mick out of me, solving, to deal with life’s challenges. Adults
like in class I’d just get angry and I just can use ‘emotional moments’ as opportuni-
hit ‘em. Now the teacher talks to me and it ties to scaffold children’s self-management
calms me down – the other kids don’t really of their emotions and behaviour. Emotion
pick on me now’ cos they know that I don’t Coaching provides an effective meta-
react.’ emotion philosophy allowing adults, particu-
Findings also revealed that adults using larly when dealing with emotional children,
Emotion Coaching were less dismissive of to remain calmer, thereby optimising access
children’s emotions and behaviour (Gilbert to rationality and behaviour control. It
et al., 2014; Rose et al., 2013, Rose et al., empowers adults to feel more confident in
forthcoming). This evidence corroborates their relationships with children and can be
research that shows children are capable of used with all ages supporting longer-term
learning new behavioural strategies through solutions to children’s well-being and
their relationships with teachers (O’Connor resilience.
et al., 2012). Rodriguez, (2013, p.11) believes that ‘the
teacher student interaction is the engine
The future behind the synchronous educational experi-
Emotion Coaching is an approach that ence that characterises the best teaching and
recognises the powerful, symbiotic relation- learning brains’. We concur, and propose
ship between learning, experience and the that Emotion Coaching training should be
environment (Shonkoff, 2010). It harnesses integral to initial and on-going practice
the physiology of emotional responses to training and work-place induction pro-
manage more effective engagement of the grammes for all who work with children. It
rational aspects of the brain in behavioural should be offered to supplement the more
outcomes. Emotion Coaching is a proven behaviourally-based parenting and behav-
strategy that can support the development of iour management programmes. As a simple,
emotional and behavioural well-being in adaptable and low-cost strategy that
children by enhancing the quality of the enhances adults’ personal skills in relating
relationship between adult and child and and communicating effectively with children
paying attention to the emotions underlying about emotions and behaviour, Emotion
observed behaviours. Emotion Coaching is Coaching contributes to improving personal
both a technique and an approach, a way of and collective well-being.
being and a way of becoming (Gilbert,
2013), and can easily be adopted into an Address for correspondence:
individual’s everyday interactions with Licette Gus
children and others. Senior Educational Psychologist,
CPA Limited,
274 Deansgate,
Manchester M3 4JB.
Email: lgus@cpa-ltd.co.uk

38 Educational & Child Psychology Vol. 32 No. 1


Emotion Coaching

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