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ABSTRACT

ADITYA FARHAN. 10819204

A&W Restaurant Marketing Communication Strategy in


Responding to the Impact of Covid-19.
Keywords: Covid-19, Communication Strategy, System Theory

(xi + 86 + Appendices)
A&W Restaurant is one of the fast food businesses spread throughout
Indonesia where during the COVID-19 pandemic it persisted. In this case, a
communication strategy is needed because it can help market their products so
that A&W Restaurant can survive when facing difficult times such as a
pandemic. The purpose of this study was to determine the marketing
communication strategy of A&W Restaurant in Responding to the Impact of
Covid 19. The author's method of this research used a qualitative descriptive
approach. By carrying out a joint study based on materials obtained through
books, journals, and field data regarding conditions during the COVID-19
pandemic, namely directly by complying with health protocols, conducting
interviews with related parties. The theory used in this study is the System
Theory. The result of this research is that there are elements of communication
strategies used by A&W Restaurant to market their products such as
Redundancy, Canalizing, Informative, Persuasive, and Educational techniques.
In addition, A&W Restaurant also takes advantage of the existence of social
media and E-commerce to serve as a medium for promoting various products.

Bibiliography (1985-2020)

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