M.B.

A DEGREE EXAMINATION
MODEL QUESTION PAPER
FIRST SEMESTER
MANAGEMENT CONCEPTS AND ORGANIZATIONAL BEHAVIOUR
Time: 3 hours Maximum: 100 marks
Part A—(5 X 6 = 30 marks)
Answer any FIVE questions
1. Define Learning. And discuss any two learning theories.
2. Briefly describe the techniques of organizational development.
3. What are the skills a manager must have?
4. Explain the various leadership styles.
5. Describe the steps of decision making process.
6. What are the barriers to communication?
7. What is stress management and how to reduce it in workplace?
8. Briefly discuss the theories of personality.

Part B-(5 X 10= 50 marks)

Answer any FIVE questions
9. Define management and the functions of management
10. Discuss the impact of technology on organizational design.
11. Briefly describe types of organizational structure.
12. What is planning and explain the steps of planning.
13. Differentiate between formal and informal organization.
14. Write a short note :

a)MBO

b)Decentralization

15. Discuss the co-relation between authority and responsibility.

16. What are the financial and non-financial ways to motivate an employee?
 Part C- (1 X 20= 20 marks)
Case Study – Compulsory
Read the following case carefully and answer the questions given at the end:
In 2008 when recession struck most of the organization, many people not only lost their job but
also the loyalty and belongingness they had from their company. Steve was also one of this many
people. Steve had been part of Orange.inc from day one and served ten years, but because of
recession Organge.inc had been through some hard times and even after honest efforts from
employers and employees they shut down.
Fortunately, Steve work experience had made finding another job fairly easy and he joined
MacroSoft Pvt Ltd. The working culture of both the organization is as different as it could get.
MacroSoft was a bigger organization than Orange.inc and was structured much more
bureaucratically. In MacroSoft no one was allowed to make any sort of decision without getting
three signatures from higher up where as in Orange.inc top managers apparently didn’t worry too
much about who took decision until and unless it is good and beneficial for the organization.
In Orange.inc everybody knew everybody top to bottom, work of each employees were appreciated
and recognized but in MacroSoft employees were indifferent to each other. Steve even felt that his
peers resent him as he was directly employed at the level which took them years to reach.
Sitting at his desk Steve wonder if perhaps he had made a mistake in accepting the MacroSoft offer
without finding out more about what kind of organization it is.

Questions:
1. Describe the organizational culture of MacroSoft?

2. The climate of Macrosoft need to change, if yes discuss the changing process of an
organization?