pean Yourself from the Competition Charm is the ability to make someone else think that both of you are wonderful. — Edgar Magaia Presence Power Points The following are your presence power points. They do not show up on standard tests measuring intelligence or technical expertise, but they identify you to everyone you meet. Your eye contact. The entrance you make. The way you shake hands B Your posture. HM The way you introduce yourself. The way you introduce others. HL Your people skills. QUTCLASS THE COMPETITION - BUSINESS ETIQUETTE Coppright © 1995 - 2004 by The Protocol School of Washington". Prnccted by United States and international copyright laws. It is illegal to duplicate this materialEye Signals pe pe SS Concentration | Business is the secret of __ strength...in all > management of human affairs. — Emerton Intimate OUTCLASS THE COMPETITION - BUSINESS ETIQUETTE. Copyright © 1995 - 2004 by The Protocol Scitaal of Washington", Protected by United States and international copyright lzws. It illesal to duplicate this matImprove Your Mingling Proficiency pe a SS Words are | Technical skills and knowledge account for 15 percent of the most the reason you get a jab, UY keep a job, advance in a job drug used | Bighty-live percent of your job suscess is connected to your people skills. Based on research conducted by Harvard University, The Carnegie Foundation, and The Stanford Research Institute. powerful by mankind. -Radyct Xiptns |g mal talk is an important people skill, What is your definition of small talk? Small talk: HL breaks the ice. _ @ establishes 2 connection. doesn’t require original or profound conversation, His what persons say to each other to be polite Practice these tips to improve your small talk ability: Be well-informed. Focus on the other person and less on yourself. Don’t interrupt. Do listen: Think before you speak. Always close @ conversation before walking away from the other person. Avoid these subjects with others you don’t know very well: Your health or diet habits. The cost of things. Personal questions such as, “How much money do you make?” Mean gossip. Off-color jokes. Controversial issues when you don’t know others in the group OVTCLASS THE COMPETITION - BUSINESS ETIQUETTE Copyright © 1995 - 2006 by The Pratocal Schaal af Haskington® Protected by United States end international copyright faws. It Hlegal co duplicate this meterilImprove Your Mingling Proficiency I don’t know the formula for | success, but | do know the formula for failure: resting on your laurels. = Don Fi Ceeator of 69 Miautes Appearance is the anthem — conversation is the ball game. — Barsy Paces a Fata small amount of food for energy before the event. a Remember, you were not invited because the host thought you were hun- gry or thirsty. so = Make your presence known to key persons in the organization. 5 Make your presence known to your peers. a Skillfvily make your way uninvited into a conversation. = Avoid the obvious, = Shake hands with everyone. = Avoid extra pestures of affection. = Deflect unwanted gestures of affection. _ a Know how to handle a small gathering. = Know how to handle a large gathering No matter where you are — a business meeting, convention, cocktail party, or private dinner party — there is a simple formula for making an entrance and working the room, The Formula: QurTCLass THE COMPETITION - BUSINESS ETIQUETTE Copyright © 1995 - 2004 by The Protecst Schoo! of Weashins igton" Protected &) Unive States and international copyright laws, itis legal to duplicate this materialFYI —- Electronic Communications Small courtesies, small considerations habitually practiced give a greaier charm to character than the display of great talent. Kelp 1 forms of communications are important to a company, and with the rapid growth in the use of e-mail, cell phones, voice mail, speuker phon ferencing, and facsimile, it's even more important than ever that the communi- cation be conducted on 2 professional level. I's highly recommended that a business establish an electronic communications policy to not only set rules for employees to follow, but elso to protect a company fiom possible Telephone Protocol Business telephones must be answered in a professional and p "Good morning/afiernoon. Electronic Systems. This is Ellen Hillman." ‘A caller should always identify himself or herself, and company. "This ig Mark Gomez of Global Manufacturing in San Diego, California. “May I speak to Mr. Mayer in your special projects department?" Take and give clear information — name, company, phone mumber and conve- ‘nient time to return a call. Cell Phone Remember that a cell phone conversation in a crowded arca isnot private, Tum off your cell phone in business meetings, churches, restaurants, theaters, concerts, Use a signal that vibrates to notify you of a phone call. Voice Mail — Greeting Record a professional message on your voice mail, such as, “Hello, you have reached Mark Thomas. Please leave your name, telephone number, a brief message and a convenient time to return your call. Thank you.” Voice Mail — Leaving a Message Identify yourself, your company, your telephone number, and the purpose of your call. Include in your message the date, time, and a convenient time to return your call. OUTCLASS THE COMPETITION - Buswzss ETIQVETTE Copyright © 1998 - 2004 by The Protocol School of Waskingta Protecind by United States and international copyright saws. legal to duplteare chis material