Assignment 1

A Training Needs Assessment of the McDonald’s Corporate

Restaurants and the Possible Outcomes of Modifying Their
Training Program

Solution:
Customers frequently anticipate terrible service in the fast-food sector. One
issue that is increasingly discussed in these types of restaurant franchises is
quality. Underperforming in terms of service and quality has been the norm for
restaurants like Burger King and McDonald's. Due to the low prices of the food
and the quick service, this establishment is only "justifiably" classified as a "fast
food" restaurant. These businesses' minimum entry-level requirements for
employment and the salary that reflects them are other well-known facts. A
large portion of the workforce in this type of industry is aware that this is not
the best career for them. Many workers are younger and have no formal
education or work experience. This is also demonstrated by the calibre of the
food and the professionalism of the staff.
Many of the workers at McDonald's are either in high school, are incarcerated,
or have no formal education. Due to these factors, this fast-food franchise is
justified in paying its employees such pitiful wages. Common industry practice
calls for paying a minimum salary to new staff members. Even the managers in
charge of these businesses' operations make an average of $18,230 each year.
Employees may feel like giving up due to the stress and hard work required to
function in one of these environments. An employee's ability to function at
work may suffer from a poor attitude. Despite this, many employees are
indispensable due to poor compensation and high turnover rates. This enables
them to get away with having subpar work ethics and training.