Professional Documents
Culture Documents
LEARNING OUTCOMES
PART A
PART B
2. The process of dividing work activities into separate job tasks is known as ________.
a) differentiation
b) chain of command
c) span of control
d) work specialization
3. Which of the following statements accurately defines work specialization?
a) Individual employees specialize in doing part of an activity rather than the entire activity.
c) It is the line of authority extending from upper organizational levels to the lower levels.
a) decentralization
b) departmentalization
c) formalization
d) centralization