CHAPTER 1 Nature, Importance, Role and Process of Communication _ MEANING [Communication is the process by which we exchange meanings, facts, ideas. opinions or . Payment shall be made by draft within three months after satisfactory receipt of the goods. ‘allcisputes will be settled in Caleutta High Court Freight charges will be borne by the consignee, Hope you will find our terms competitive and will be kind enough to place a handsome order soon. + ‘Always assuring you of our best attention and services, ing you a Quantity ‘and only). We will s time, BY Yours faithfully, Sd/ (Vivek Bose) Manager For Vivek Bose and Co. Ltd. Encl.: Nil vB/SPUxnmiple | (rder Letter teh ha ‘olophonies 23541927 a Orlont Trading Co, (Dealers all types of Woollen goods) se he Kany Date: 28th Aug. 2014 Rots OFCIPur 22805 Messts, Vivek Bose and (, 5 Clive Street Kolkata-(0) Sus Purchase of Woollen ‘etiles - order regarding, Rete Your Quotation Letter Number YBCISDIITINS Dated, 5th Aug, 2016 Dea Sits, eaten recy of your qnaon We take pleasure in ph Mentoned below: |, Pllera No, R agg Dhariwval Suing @ 2. Pattern No, R 520 Dhani Suiting ( 3, Patten No. 186 1 4, Pattern No, OBA R The following trcled above and wearg Pleased to ACCEL your quotation, acing the following ordop dccording to the terms and conditions 190.00 Per inter = 10 Rolly % 210.00 Per Meter 15 p ‘yond Suiting 919, ‘yond Suiting @ ae the other term 1, Discount allowed alls 10 per meter « OR 225.00 Der meter «29 py aud conditions: 20% olls llsOrder Letter 93 2. Cash discount ~ 3% 3. Date of delivery — One month from the date of onder. ‘4, Payment in full within one month after satisfactory execution of the order. We agree to abide by the other terms and conditions put by you. Expecting a favourable reply from you. Yours faithtully, sd (RS. Gupta) Manager for Orient Trading Co,f Order : “HIND WOOL» Example 2 Letter of Refusal of Telegram: “H Telex: 021-1415 Telephone No.: 2395654 Post Box Number: 748 VIVEK BOSE and CO. LTD. Textiles) (Manufacturers and Exporters of Woollen 5 Clive Street fanul Kolkata-10 Dated: 7th Sept. 2016 Ref: VBC/SD/350/05 The Orient Trading Co, 357, Nicholson road Kanpur (U.P) / Sub: Refusal of order - regarding, Ref.: Your letter of order number OTC/Pur./288/05 Dated: 28th Aug. 2016 Dear Sirs, We thank you for Your order cited above and We appreciate the confidence you have placed on 's by placing this valuable order, The patterns required by Producing them ever sin ce. Whatever Stock has been left wit dispatched to Our other ¢| ustomers Who have Placed their orders earlier, We are enclosing our Tecent price list for your Perusal and you m; i ay let us know are interested in, these Products. A fier Teceiving your i . confit ini Supply you those Products, “* mavens we would ies ee Whether you tiate Steps toLetter of Acceptance of Order (Confirmation of Order and Refusal of Order) 103 We thank you once again for the confidence expressed in us and we regret our inability to comply with your order. Yours faithfully, for Vivek Bose and Co. Ltd. sd/ (Vivek Bose) Manager Encl.: Our recent price list vBISKFollow up Letter and Cancellation of Order Letter 107 2 Example 2 Cancellation of Order by Buyer Telephone Nos 23513 — post Box Number: 132 ORIENT TRADING CO. (Dealers in all types of Woollen Products) 57, Nicholson Road Kanpur Ref: OTC/PUR 1395/2015/05 eas Onate Messrs. Vivek Bose and Co. 5 Clive Street Kolkata - 10 Sub: Cancellation of order-regarding Ref: Our order letter number: OTC/Pur./228/12 Dated: 28th Aug. 2016 Dear Sirs, We sent you a telegram with the following message - “SEND GOODS BY A FORTNIGHT - IF NOT CANCEL ORDER.” After your acceptance of the above mentioned order, we have sent reminder telegram to send us the goods in time. After the last date was over, we also sent another telegram requesting you to send us the goods in time. We are sorry to find that inspite of all these efforts, there is no response from you. We are sending this telegram as the last one requesting you to send the goods within a fortnight that is till 10th of November. We urge you to send the goods immediately latest by 10th of November, failing which we will be forced to cancel the order. Yours faithfully, for Orient Trading Co. Sd! (R. S. Gupta) Manager Encl.: NIL RSG/JFLK.MINUTES OF STATUTORY MEETING f minutes of statutory meeting is given below: XYZ COMPANY LIMITED Registered Office : 11, Parliament Street, New Delhi nutes of the proceedings of the Statutory Meeting of XYZ Company Limited held on Minut 2016 --- at P.M. at the Registered Office of the Company. specimen © in the Chair Shareholders present as per attendance book. # of the Meeting: The Secretary read the notice convening the meeting, 2. Statutory Report: The statutory report dated was taken as meeting. . List of Members: The chairman informed the of Sec. 165 of the Companies Act, 1956, the li the inspection of members. 4. Chairman’s Address: formation and referred read with the consent of the members that according to the provisions ist of members was placed on the table for ‘The Chairman then reviewed the activities of the Company since to the financial position and business prospects, He also invited the170 Business Communication . - questi n any matter relating to the formation, members to discuss and ask questions on any bony < ‘tuto ton and prospect ofthe company’ and any other mater arising out or yy 1 and prospects of the company repor, Lae. * Approval of Modification of Contract: After the questions put by Men tisfactorily answered, a shareholder moved that the modification in certain conta erred to in the report be approved. Accordingly, it was ‘Resolved that the odin in the contracts as stated in the statutory report be, and are hereby, approved & Adoption of Report: It was then moved that the statutory report as rset &pproved. Accordingly, it was unanimously. ‘Resolved that the statutory report be. hereby, approved’, + nd ig 7. Vote of Thanks: A vote of thanks to the Chair was proposed and acclaimed by all the chairman declared the meeting closed. Place .. Date .. Secretary Chairmana in 192. Business Communicatio ie ev ‘ Examples of Resum one ofa Graduate’s Resume Janak Raj Kapoor C10, Green Park, New Delhi-110016 Phone: (011) 9811472030/22712621/9818632242 Email: janak@yahoo.com Job Objective To work as management trainee in an i industry where my education in managemeny i is nior executive j : ‘keting, may be developed. My ultimate goal is to be a ser cutive in in marketing, With ay atk Personal Profile + Date of Birth: 7 August 1981. + Martial Status: Single. Specialization + Marketing and Sales + Human Resource Management Education * Postgraduate diploma in business management from Amity Business school, Noida, 2004, * Bachelor of Arts in Pol. Sc. (Honours), Lady Shri Ram College (LSRC), New Delhi 2002. * Senior Secondary (XII) CBSE, Humanities, Sarvodhya Vidhyalaya, New Delhi, 1999, * Higher Secondary (X) Sardar Patel Vidhalaya, New Delhi, 1997. Scholarships/Awards * Smt. Leela Wanti Bhatia Award for Outstanding Performance in OMSP 1998, * Shri Rajinder Nath Bhatia Award for Outstanding Performance in Athletics, 1996, Interests and Achievements * President of National Sports Or * Award Certificate of Merit for * Held Merit Positions in Foot ganization 2008-09 at Lady Shri Ram College Contribution to Sports, all, Volleyball, Badminton, * Won 9 Medals including 7 GOLDS, + Alumni Meet Table Tennis and Judo.Writing CVs and Application Letters 193 » Mentor Meet + Corporate Meet « Acumen 2008, Organized by Business Today personal Objective ‘on the basis of my qualifications, work experience, strengths, awards, achievements ete. I can cate a truly competitive arena wherever I work. I want to bring my enthusiasm and sense of confidence to the Organisation/Institution and to the customer/people I worked with. Strengths + Team leader. + Self Confident and Goal Oriented. + Fast learner with an ability to excel. * Trustworthy. + Seminar and workshops organization. Work Experience + Worked as a trainee in Enterprise Nexus an Ad Agency in their Research and Planning Department. * Conducted Research for General Motors undertaken by Enterprise Nexus.Report Writing 215 sol? ‘ SPECIMEN OF REPORT ‘the Chairman quent comnel N dorsh College new Deh Sits subject: Report of the Committee of Students Council on the Possibility of Starting a Co-operative Store in the College. y the students council at their special meeting held last month to report je were appointed b about the possibility 0 we have f starting a co-operative store in the college. In this connection, to state that We conducted a survey and collected necessary information and hi ave to report as under: |, That a co-operat 1 of the Registrar, Co-operative Societies, ssed the matter with the Principal of the \d floor without chi here would be no hindrance to studies ive store should be started in the college, for which we have sought permissiot New Delhi. college and he has kindly 2, We have also discu’ consented to give us one room on the groun arging any rent. The room is ideally located by the side of college canteen and t inthe college. about 3,000 students in the college ale of one share of & pital for the proposed store, rate of expenditure on furniture, and other material. in the college. ‘There are and the students council would be able to collect sufficient amount by sé his amount would form as initial working cay n estim: tof books, stationery y of starting a co-operative store 10/- to each student. TI We have enclosed herewith ar fixtures and fittings and also the estimated cos! etc. is every possibilit Yours faithfully, Sd/ In our opinion, there X (Hony. Seey) Y (Treasurer) Encl: As above.