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4.

Why is it important to know your own communication style?

A. So you can feel good about yourself

B. To learn more about your personality

C. So you can adjust your style when communicating with others who may have a very different
style

D. So you can change everything about your personality

1. Which is NOT a benefit of effective communication?

A. Enhanced interpersonal relationships

B. Clearer understanding of business goals

C. Revenue losses

D. Improved business and individual performance

8. Which of the following resolve conflict?

A. Turn in negative experience C. Decrease employees’ communication

B. Identify and address the conflict D. Create a chaotic environment

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