Professional Documents
Culture Documents
Chapter 11 :
1. Diagram the “benchmarks model” and explain how it applies to the three phases
of public relations program management.
Chapter 12:
2. What are the three major categories of disasters and crises that practitioners
must anticipate and plan for? Give some examples of each.
Chapter 13.
3. What are the five stages of the diffusion process? What source of information is
most likely to be influential in each stage?
4. What are some barriers to the implementation of public relations campaigns?