Professional Documents
Culture Documents
Bangalore
Mrs Nambirajan
1. Goibibo.com is ONLY a bus ticket agent and does not operate bus
services of its own. We provide information in good faith to help 7. Cancellation
passengers to make an informed decision such as comprehensive a. If you wish tocancel
choice of bus operators, departure times, prices and other required i. Please visit 24x7 goCare Support atwww.goibibo.com/supportor
information to customers. We advice our customers to choose those write to us atbus@goibibo.com
bus service they feel comfortablewith. b. In the event of buscancellation
2. Our responsibilitiesincludes i. Please visit 24x7 goCare Support It is FASTER to WRITE TO US.
a. Issuing a valid ticket (a ticket that will be accepted by the bus To tell us your Issue go towww.goibibo.com/supportfor alternate
operator) for its network of busoperators. arrangements (if available) or forrefunds.
b. Providing refund and support in the event ofcancellation 8. A ticket will be considered 'booked' as long as the ticket shows up on the
c. Providing customer support and information in case of anydelays confirmation page of www.goibibo.com even in case the case of booking
/ inconvenience confirmation email and sms gets delayed or fails because of technical
3. Our responsibilities does not includes, however we do our best to reasons or as a result of incorrect email ID / phone number provided by the
provide best availableservices. useretc.
a. Thebusoperator'sbusnotdeparting/reachingontime. 9. Grievances and claims related to the bus journey should be reported to
b. The bus operator's employeesbeing rude Goibibo support team within 10 days ofyour travel date.
c. The bus operator's bus seats etc not being up to the customer's 10. Cancellation policy mentioned on website OR on ticket is of travels and
expectation. does not decided by Goibibo. Goibibo does not levy any cancellation
d. The bus operator canceling the trip due to unavoidablereasons. charges. Service charge will be refunded, ifcollected.
e. Thebaggageofthecustomergettinglost/stolen/damaged. 11. For any insurance related query please call ICICI Lombard directly @
f. The bus operator changing a customer's seat at the last minute 18002666 (Toll free). You will receive one SMS & email stating policy
to accommodate a lady /child. details shortly after ticket purchase. Please keep your policy number
g. The customer waiting at the wrong boarding point (please call the handy while callingthem.
bus operator to find out the exact boarding point if you are not a 12. This is ticket cuminvoice.
regular traveler on that particular bus). 13. CancellationPolicy
h. The bus operator changing the boarding point and/or using a pick
up vehicle at the boarding point to take customers to the bus
departurepoint.
4. The departure time and duration mentioned on the ticket is only
tentative timings. However the bus will not leave the source before the
time that is mentioned onthe ticket.
5. Passengers are required to furnish the following at the time of
boarding thebus:
a. AValidcopyofticket(MTicketORprintoutoftheticket).
b. A valid identity proof Failing to do so, they may not be allowed to
board thebus.
6. Change of bus: In case the bus operator changes the type of bus due
to some reason, Goibibo will refund the differential amount to the
customer upon being intimated by the customers in 24 hours of the
journey.
Time Before Departure Cancellation
Charges
After 04:30 PM on October 17 Rs. 1050
Between 01:30 PM to 04:30 PM on Oct 17 Rs. 645
https://www.goibibo.com/bus/eticket/RBNBBJ78P8/GOBUSe03061439046122/00/ 1/1