FHRM CASE STUDY 1

Strategic Human Resource Management

Presented by:
Arya | H22070
Amitabh | H22064
Ishjyot | H22080
Rohit | H22103
Tarannum | H22116
Situation Analysis
Birth of Infosys Rapid growth in the
(1981) 90's
Narayan Murthy along with During the late 1990s it was
six other people started growing at a rapid rate with
their own venture known as huge growth. That was a
Infosys also accompanied by an
ever increasing number of
employees on the payroll.
Fall from grace
(2003)
Rates as one of the best
employers in 2001 & 2002,
it fell off the best employer's
list in 2003
Targets set (2007)
The management has set
the target to be in the top
10 of Best Performing and
Best Employers by 2007
 Situation Analysis
Low job satisfaction Promotion policy

Repetitive projects killed their

Earlier, individual performance and seniority
creativity

Increase of people on Individual, ability of the individual to

bench fulfill the next role and existence and
need for next role Infoscion's
Dissatisfaction

Apprehension regarding the Collapsed 15 layers

variable pay policy into 7 bands

ESOP's value changed Confusion between employees

from 5% to 85% and managers regarding the
policy
Variable pay policy & stock options Broad banding
SWOT of Infosys
S W O T

Strengths Weaknesses Opportunities Threats

Provides both lower end Infosys is facing a high

Facing internal problem of
solutions and higher-end Infosys should keep on turnover rate because of
employee dissatisfaction
value solutions spanning capitalizing on the market the competition from other
majorly due to mis-
boom and keep expanding foreign companies who
more geographies than communication.
itself across geographies are attracting talents with
IBM and Accenture
higher pay
Created a brand of itself As it has grown in size, the
Infosys should capture
where they had become importance of values and
market for high-end The perception of Infosys
synonymous with any beliefs has not been
solutions and try to become is facing a threat as they
software work done transmitted properly down
a pioneer in that domain as are no longer the best
Infosys has been the best to the mid and low levels
well employer in industry, and
employer consistently of the hierarchy
attrition rate is on a high
Prioritization Framework
Urgent & Important Not Urgent & Important

Variable Pay
Employee Hierarchy
Promotion Policy

Urgent & Not Important Not Urgent & Not Important

Offshoring Stock Options

Problem Statement
01 02 03

Reinstate the traditional Increase communication To present clarity and

culture of Infosys within a large rationale behind the new
organisation changes in organisation

DESIRED STATE
Recapture the hearts of Infoscions, reclaim
their position in the Best Employer and Best
Performing Companies
Proposed Alternatives & Evaluation
Good Neutral Bad

Employee Employee Company Financial Implementat

Satisfaction Retention Performance Impact ion

Status
Quo

Maintain

Town
Hall and

Rewards

Discontin
uing New

Policies
Recommendations and Impact
Virtual / Physical Town Halls
The Townhall Meeting is a critical part of
creating strong employee engagement. These
townhall meetings are a highly interactive way
to promote two-way communication between
employees and managers.
These meetings keep the employees updated
with the changing policies of the organisation,
thus creating workplace transparency that helps
set the stage for employee engagement. Pulse
survey forms circulated after townhalls provide
proper feedback to the company along with
encouraging employee participation.
Extending employee relations' open-
door policy to middle-management
Extending the employee relations open door
policy to middle management will remove
communication barriers amongst employees at
different organizational hierarchy levels.
Encouraging workers to discuss their
problems as well as scheduling routine
meetings foster a feeling of security and
belonging amongst employees. They feel
heard and valued which directly promotes
employee satisfaction.
References
Sunshine, B., 2022. How to Make Your Townhall Meetings More Engaging. [online]
Uyc.thecenterforsalesstrategy.com. Available at: <https://uyc.thecenterforsalesstrategy.com/blog/how-to-
make-your-townhall-meetings-more-engaging> [Accessed 10 July 2022].

SHRM. 2022. Doing Town Hall Meetings Better. [online] Available at: <https://www.shrm.org/hr-today/news/hr-
magazine/pages/1206woodward.aspx> [Accessed 10 July 2022].