Submitted on - 10-July-2022

TABLE OF
CONTENTS
Situation Analysis

Problem Statement

Ripple Effects

Eisenhower's Matrix Analysis

Pugh Matrix

Recommendations
 SITUATION ANALYSIS/
CASE FACTS

Infosys grew rapidly during the Repetitive tasks hindering

Best Employer according to
late 1990s creativity and self growth
Business today in 2001 and 2002
Skyrocketing number of Inadequate compensation
Toppled from the list in 2003
employees and major strategic Bench problem and visa
changes restrictions by the US

Major policy changes within

Employee dissatisfaction
short span of time
Large scale employee turnover
Poor communication by the
during expanding operations
mid and senior level managers
 Current state

Infosys has been toppled The task before the protagonist of this case
from the No. 1 position in Hema Ravichandar
Best Employer List and is
facing a major crisis of
employee dissatisfaction

PROBLEM
STATEMENT
Desired State

To be on the Top Ten lists

of both Best Performing
companies and Best
Employers by 2007
 RIPPLE EFFECTS

Creativity Stagnation Communication Gap Excessive Hiring

Before Downturn
Depleting creativity and Difficulties faced by the Leading to
technical ingenuity due senior employees in increase in number
to repeated and sharing information of bench
monotonous work with new employees employees

Portfolio New Promotion Policy

Broad Branding
Diversification
Attaching Equity to Variable Pay Policy,
Disparity of each role based on its Employee
expectation across contribution to apprehensions and
employee hierarchy business and value ineffective information
addition sharing
Importance
EISENHOWER'S MATRIX

New Promotion Policy,

High Excessive Hiring Before
Broad Branding,
Downturn
Creativity Stagnation

Portfolio Diversification Communication Gap

Low

Low High
Urgency
The above Eisenhower's matrix lists the priority order of handling problems at hand
 PUGH MATRIX
Equitable Job and Role Effective Reduce Upskilling
Rewards Diversity Communication Hiring Employees

Financial
2 4 3 5 3
Impact

VUCA 5 4 5 4 4

Talent
3 5 5 4 4
Retention

Pan-Org
5 4 5 5 3
Synchronicity

Employee
4 5 4 3 5
Productivity

Company
5 5 4 3 4
Values

Total 24 27 26 24 23

The above Pugh matrix shows the analyses of various possible solutions
 RECOMMENDATIONS
Job Role and Diversity
Focusing on employees' development, upskilling, and
learning
Imparting skill enhancement training to employees to
open avenues for vertical and horizontal growth

Effective Communication
Organizing Town Hall meetings for employees and
explaining the new policies and developments in
detail
Creating an open forum for employees to post queries
and interact with their managers
THANK By Group 4 - HRM-A
Ishita Tiwari H22020

YOU
Prakhar Singh Pundhir H22034
Ridhima Pandey H22041
Shubham H22047
Sudhansu Dwivedi H22053