HOW TO - Install The Verifone® MX-915 - 925 PIN Pad

6/23/22, 11:18 AM HOW TO: Install the Verifone® MX-915 / 925 PIN Pad
ECRS® Online Manual
HOW TO: Install the Verifone® MX-915

/ 925 PIN Pad
ECRS OLM Portal > ECRS Hardware > HOW TO: Install the Verifone® MX-915 / 925 PIN Pad
The purpose of this document is to explain how to install the Verifone® MX-915/925 terminal for
use with CATAPULT® Transaction Server. The document describes how to unpack, install, and
initiate use of the MX-915/925 terminal with CATAPULT®. Each of the three Power/Data cable
configurations is explained. Finally, directions are given to modify the Peripheral Profile assigned
to the terminal where the terminal will be used.
The six general steps to install this device are:
1. Unbox & Inspect the MX-915/925
2. Important: PCI PTS POS Security Policy Alignment
3. Prepare the Pedestal (Stand) Mount
4. Connect the MX-915/925 to Data and Power
https://olm.ecrs.com/hardware/?page_id=2287 1/16
5. Establish Communications to the MX-915/925
6. Update the MX-915/925 and Load Forms
7. Update Advanced Settings – Web Office™
8. Update the Terminal’s Peripheral Profile
This document is a generally brief summary for installation; for more information refer to the
manufacturer. The illustrations in this document are used with permission from Verifone®, Inc,
Follow the steps in each main preparation step below to ready your Verifone MX-915/925 device
for use:
1 – Unbox & Inspect the MX-915/925

Your MX-915/925 terminal will be shipped in manufacturer’s carton. Carefully inspect the
contents during unpacking for signs of tampering or shipping damage.
1. Select a safe operating environment for the MX-915/925. The location should be adequately
ventilated and should not expose the unit to excessive heat, dust, oil, moisture or direct
sunlight. Devices that may cause excessive voltage fluctuations or electrical noise must be
at least 24 inches from this terminal.
2. Refer to the “PRODUCT IDENTIFICATION & INSPECTION” section of the MX900 SERIES PCI
PTS POI SECURITY POLICY hosted on PCI Security Standards Council’s website and located
here
3. Open the shipping carton top and remove the included items:
a. Terminal unit
b. Berg retainer
4. Remove the plastic film from the display
5. Place the components on a secure table or countertop.
6. Save the shipping materials for future repacking or relocation
2. Important: PCI PTS POS Security Policy

Alignment
1. You, the merchant, are responsible for changing all passwords on the Verifone MX 915/925
device prior to production use.
2. Physical keys, authorization codes, passwords and other credentials must be managed
under dual control and split knowledge so that no one person can use two credentials
simultaneously.
3. Changing the passwords can be done by logging into the device as a Supervisor user and
completing the following:
a. On the System Mode screen select the Security tab.
b. Select the Password Mgr. tab, this will take you to the Password Manager screen.
c. Select the Keyload tab, this will display keyload1 and keyload2 accounts
d. Select the keyload1 account.
e. Go ahead login with the default password and change the password to a unique
combination with at least 7 digits.
f. Select the keyload2 account.
g. Go ahead login with the default password and change the password to a unique
h. Select the Users tab, this will display the supervisor, user1, user2 and maintenance
accounts.
i. Select the supervisor account
j. Go ahead login with the default password and change the password to a unique
k. Select the level1 account
l. Go ahead login with the default password and change the password to a unique
m. Select the level2 account
n. Go ahead login with the default password and change the password to a unique
o. Select the maintenance account
p. Go ahead login with the default password and change the password to a unique
3. Prepare the Pedestal (Stand) Mount

The following directions address the pedestal mount application that is favored by a wide majority
of customers.
1. Install the mount in your selected installation location.
2. Align and seat the three pins on the top plate of the stand mount platform with the three
keyhole slots on the bottom of the terminal.
Slide the MX-915/925 down, using the three pins on the mounting plate to secure the terminal.
4. Connect the MX-915/925 to Data and

Power
All cable connections are made to the I/O module, or “tailgate.” ECRS offers three connection
options; complete the option below that is applicable to your system.
1. Berg connector – The security of the connection makes this a preferred configuration.
a. Use either of of two identified cables below, which differ only by cable length.
i. Verifone, MX USB Port-Power Cable only (Yellow) (5 meters), Part # 100084
ii. Verifone, MX USB Port-Power Cable only (Yellow) (2 meters), Part # 100085
b. Remove the tailgate. Press down on the two tabs shown in the illustration below and
slide the tailgate out of the terminal.
c. Remove the Berg Retainer (stamped “THIS SIDE OUT”)
d. Connect the cable: this cable provides both power and data connection.
e. Replace the Berg Retainer, ensuring that the retainer is fully seated and secure.
f. Replace the tailgate by sliding it into the terminal until it locks into place. If excessive
force is required to insert the tailgate, inspect the retainer to ensure that it is properly
aligned and secured.
g. Connect the cable to a 12V (green) PUSB port on your Freedom Panel.
2. Powered USB Connection

a. Use the following cable: Verifone, MX RJ45 12v USB Port-Power Cable (ECRS Part No.
101035).
b. Insert the cable into the USB port. This option provides Power and Data connection.
Do not remove the tailgate – the photo below shows the tailgate removed for clarity.
c. Connect the cable to a 12V (green) PUSB port on your Freedom Panel.
3. Port Powered Connection

a. Use the following accessories for connection
i. Power Cable: Verifone M9XX Power Supply (3 meter), Part # 101084
ii. Data Cable: Verifone M9XX USB Cable (3 meter), Part # 101202
b. Connect the Power Cable from the Power port on the MX-915/925 to an available 120
VAC outlet.
c. Connect the Data Cable to the USB port to a USB port on your Freedom Panel.
5. Establish Communications to the MX-

915/925
1. Determine whether you are operating a 64-bit or 32-bit Microsoft® Windows® system.
2. Ensure the MX-915/925 is connected properly to data and power.
3. Check for the presence of an outdated Verifone driver; eliminate the driver if outdated.
a. Open Windows® Device manager.
b. Open Ports.
i. If the following is observed, you have an old Verifone driver that you will need to
remove:
ii. If the following is observed, your MX-915/925 is communicating properly, and is

ready for driver installation:
iii. If neither of the above is observed, continue to the next step for driver installation.
4. Install the appropriate driver for your computer

a. Connect to ECRS Software and Utilities website to download the printer driver
installation software for the Verifone MX-915/925.
b. Download the driver install program for your system
i. VerifoneUnifiedDriverInstaller64 if you’re running a 64-bit Windows OS
c. Accept all defaults proposed by the driver installation program
5. Confirm communication with the MX-915/925.

a. After installation of the appropriate Verifone driver software, confirm that the Verifone
MX 915/925 is showing up as Mx Family POS Terminal on a COM port in Device
Manager.
b. If the MX-915/925 fails to communicate with the terminal, complete the following
steps.
i. If “NO USB CONNECTION ! PLEASE CHECK THE CABLE” is registered on the MX-
915/925, check the Data and Power Cable connections on the MX-915/925.
i. If the issue persists after checking connections, replace suspect cable(s)

and/or the tailgate to resolve the problem.
ii. If replacement components fail to resolve the problem the MX-915/925 may
need to be serviced by the manufacturer.
ii. Confirm that the VerifoneUnifiedDriverInstaller has been installed successfully.

i. The Verifone will appear on Device Manager as “USB Serial Device” if the
driver has not been installed successfully.
ii. Confirm that the appropriate installer was used (32-bit, 64-bit).
iii. If an inappropriate installer was used, repeat the driver installation steps in
Section 4 above.
6. Update the MX-915/925 and Load Forms
Important

For Worldpay installations see Worldpay Installation.
1. Launch the CATAPULT® TransactionServer (TS) Touchpad Utility to update the MX-915/925

and load the appropriate forms.
a. Touchpad Utility is an ECRS program that installs into the same folder as TS installs
into. You may run the program from that folder in Windows File Manager
b. An alternate way to launch the utility is press the Windows-Start key, then type

“Touchpad Utility”. The Touchpad Utility may be started from the resulting Start screen
by selecting Open from the right-hand window under Touchpad Utility – App
2. If the MX-915/925 fails to connect to Touchpad Utility, relaunch TS.
3. Review the drivers status and settings on the Touchpad Utility.
a. Firmware (OS, APP, CTLS): Verifone firmware is loaded separately as OS, APP, and CTLS
files. The indicators for the firmware are color-coded indicating status. The firmware
version currently loaded is displayed for OS, APP, and CTLS.
i. Red: indicates the installed firmware is out-of-date (older than the version
expected by the Touchpad utility).
ii. Green: indicates firmware is current.
Important:
 Beware of downgrading firmware
If a firmware upgrade is identified by CATAPULT (Red indicator), compare

the recommended upgrade to the currently installed version as indicated in
the Touchpad Utility. If the proposed update is a lower-numbered release
than the release on your MX-915/925, do not select the “upgrade” button.
This infrequent scenario could actually downgrade the installed software.
b. Volume: the volume of the device’s audible feedback is user-defined on a 0 (mute) to

100 (maximum volume) scale.
c. Forms: Select Load Forms to load the current forms for your Verifone device.
d. Status: Indicates the connection status and identifies the connected Verifone device.
e. Perform RKI refers to Verifone’s security protocol Remote Key Injection. Do not
select Perform RKI.
Important: Do not reset RKI


RKI updates should be performed only by ECRS support staff. This activity could
put your transaction data at risk.
f. Disconnect disconnects the Verifone device from CATAPULT.
4. Load Payment Device Images
Important

Loading the payment device images is accomplished through Store Records in

CATAPULT Web Office®. Therefore, ensure the Edit Store Record checkpoint is
enabled in your designated Authorization Security profile before continuing.
Detailed directions on editing store records is provided in Navigating Store

Maintenance.
a. Access CATAPULT Web Office.
b. Select Stores from the Web Office homepage.
c. When the Store Maintenance screen appears, select and open the desired Store Record
from the grid.
d. Inside the Store Record, click to expand the General section (if it’s not already).
e. In the image widget, use the (◄) and (►) arrows to change the image uploader to the
payment device your store uses.
f. Select Change Photo to upload an image that will be displayed on the Welcome / End
screens of the payment device. Keep in mind the image must be a specific size
depending on your chosen device:
Verifone Mx915 = 480 (w) x 272 (h) pixels
Verifone Mx925 = 800 (w) x 480 (h) pixels
g. Select Save from the Action Bar to apply your changes, and reload the images onto the
device(s).
7 – Update Advanced Settings – Web Office
Details on enabling Advanced Settings are provided in the dedicated OLM section Advanced
Settings. The following Advanced Settings may be set at the Terminal level for the Terminal ID
that will be connected to the VeriFone device; it may however be preferable to enable the
Advanced Settings at the Store Level and allow replication to ensure consistent application at all
terminals.
1. If you are running CATAPULT® Transaction Server (TS) versions prior to 5.5.4.575, be sure to
enable Quick Chip via this Advanced Setting (versions 575+ enable Quick Chip by default).
Due to characteristics of VeriFone firmware, failure to enable Quick Chip on Verifone devices
can lead to the device’s displaying an erroneous transaction Total.
a. Key = com.ecrsoft.tserver.touchpad.quickChipEnabled
Value = true
2. If First Data is your Payment Processor, two Terminal-Level Advanced Settings must be in

place to use the MX-915/925. A general discussion is provided in Advanced Settings for
entering Advanced Settings in CATAPULT Web Office®. Stepwise directions for adding these
Advanced Settings are as follows:
a. Key: firstdata.tppid
Value = REC009
b. Key: transarmor.tid
Value = 00000001
8 – Edit the Terminal’s Peripheral Profile
Important Notes

1. The “Edit Peripheral Profile” checkpoint must be enabled in your designated

Authorization Security profile in order to edit the Peripheral Profile assigned to the
terminal.
2. The location of the peripheral profile button may vary depending on the keypad
configuration – the graphics in this document may not precisely align with your
installation.
1. On the terminal where the MX-915/925 terminal was installed, launch Transaction Server.
2. When prompted, login using your credentials.
3. From the terminal keypad, locate and select the Peripheral Profile POS Function.
4. Ensure the Peripheral Profile assigned as the Primary Peripheral Profile is correct for the
terminal, then select Next Page.
5. If you intend to use your MX-915/925 as a payment device, follow steps a and b below.
a. Select the Payment Device tab.
b. Select your Verifone MX device from the drop-down list.
6. If you intend to use your MX-915/925 as a PIN pad, follow steps a and b below.
a. Select the PIN Pad tab.
7. If you intend to use your MX-915/925 as a Mag Stripe reader, follow steps a and b below.
a. Select the Mag Stripe tab.
8. When all desired peripherals have been chosen for the terminal’s Peripheral Profile,
select Finish.
After the Peripheral Profile has been saved, verify that Transaction Server does not display a
notification message informing you that it failed to create a peripheral. If such a message
displays, select the Peripheral Profiles POS Function again and verify the correct selection is
made for each applicable peripheral.
Optional: If you would like to edit/remove cash back options, click here.
ECRS® Online Manual · © Copyright 2022. All rights reserved. · Transforming Transactions Into Relationships™

HOW TO - Install The Verifone® MX-915 - 925 PIN Pad

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6/23/22, 11:18 AM HOW TO: Install the Verifone® MX-915 / 925 PIN Pad

ECRS® Online Manual

HOW TO: Install the Verifone® MX-915

The six general steps to install this device are:

1. Unbox & Inspect the MX-915/925

2. Important: PCI PTS POS Security Policy Alignment

3. Prepare the Pedestal (Stand) Mount

4. Connect the MX-915/925 to Data and Power

5. Establish Communications to the MX-915/925

6. Update the MX-915/925 and Load Forms

7. Update Advanced Settings – Web Office™

8. Update the Terminal’s Peripheral Profile

1 – Unbox & Inspect the MX-915/925

4. Remove the plastic film from the display

5. Place the components on a secure table or countertop.

6. Save the shipping materials for future repacking or relocation

2. Important: PCI PTS POS Security Policy

d. Select the keyload1 account.

f. Select the keyload2 account.

i. Select the supervisor account

k. Select the level1 account

m. Select the level2 account

o. Select the maintenance account

3. Prepare the Pedestal (Stand) Mount

1. Install the mount in your selected installation location.

4. Connect the MX-915/925 to Data and

c. Remove the Berg Retainer (stamped “THIS SIDE OUT”)

2. Powered USB Connection

3. Port Powered Connection

ii. Data Cable: Verifone M9XX USB Cable (3 meter), Part # 101202

5. Establish Communications to the MX-

2. Ensure the MX-915/925 is connected properly to data and power.

ii. If the following is observed, your MX-915/925 is communicating properly, and is

4. Install the appropriate driver for your computer

b. Download the driver install program for your system

i. VerifoneUnifiedDriverInstaller64 if you’re running a 64-bit Windows OS

c. Accept all defaults proposed by the driver installation program

5. Confirm communication with the MX-915/925.

i. If the issue persists after checking connections, replace suspect cable(s)

ii. Confirm that the VerifoneUnifiedDriverInstaller has been installed successfully.

6. Update the MX-915/925 and Load Forms

For Worldpay installations see Worldpay Installation.

1. Launch the CATAPULT® TransactionServer (TS) Touchpad Utility to update the MX-915/925

b. An alternate way to launch the utility is press the Windows-Start key, then type

2. If the MX-915/925 fails to connect to Touchpad Utility, relaunch TS.

3. Review the drivers status and settings on the Touchpad Utility.

ii. Green: indicates firmware is current.

If a firmware upgrade is identified by CATAPULT (Red indicator), compare

b. Volume: the volume of the device’s audible feedback is user-defined on a 0 (mute) to

Important: Do not reset RKI

f. Disconnect disconnects the Verifone device from CATAPULT.

4. Load Payment Device Images

Loading the payment device images is accomplished through Store Records in

Detailed directions on editing store records is provided in Navigating Store

a. Access CATAPULT Web Office.

b. Select Stores from the Web Office homepage.

Verifone Mx925 = 800 (w) x 480 (h) pixels

7 – Update Advanced Settings – Web Office

2. If First Data is your Payment Processor, two Terminal-Level Advanced Settings must be in

8 – Edit the Terminal’s Peripheral Profile

1. The “Edit Peripheral Profile” checkpoint must be enabled in your designated

2. When prompted, login using your credentials.

b. Select your Verifone MX device from the drop-down list.