Professional Documents
Culture Documents
Department of Health
HEALTH FACILITIES AND SERVICES REGULATORY BUREAU
Address: _____________________________________________________________________________
_____________________________________________________________________________
Specialty
Government: Private:
Local Corporation
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PART I
HOSPITAL MEDICAL SERVICES
DOH STANDARDS (Indicators) for HOSPITALS
Instructions:
In the appropriate box, place a check mark (√) if the hospital is compliant or X-mark if not compliant.
Interview at least 10 patients and 10 hospital staff members.
Conduct document review of at least 10 sample documents.
OBSERVE
Posted patients’
rights in conspicuous
places.
II. PATIENT CARE
A. ACCESS
Standard: The organization informs the community about the services it provides and the hours of their
availability.
3. Clinical services are Presence of facilities DOCUMENT ER
appropriate to patients' consistent with REVIEW OPD
needs and the former's clinical service 1. List of services OR/RR
availability is capability. with indicated
consistent with the time of
organization's service availability
capability and role in 2. DOH LTO
the community. (updated, valid
and original).
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
3. PNRI
certification
(when applicable)
OBSERVE
The facilities, and
structure. Check if
the service capability
of the hospital is in
accordance with the
health facility level
DOCUMENT REVIEW
Policies and procedures
B. Departmentalized
clinical services at least
for:
- Medicine
- Pediatrics
- Obstetrics and
Gynecology
- Surgery
- Anesthesia
- Others (please specify)
DOCUMENT REVIEW
Policies and procedures
for each department
Separate recording of
patients per department
OBSERVE
Physical separation of
wards
Department head offices
Different clinical areas
C. Dental Clinic
DOCUMENT REVIEW
Policies and procedures
including referral system
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA LEVEL 1 LEVEL 2 LEVEL 3 REMARKS
D. High Risk Pregnancy
Care
DOCUMENT REVIEW
Policies and procedures
E. Neonatal Intensive
Care Unit
DOCUMENT REVIEW
Policies and procedures
F. Intensive Care Unit
DOCUMENT REVIEW
Policies and procedures
G. Respiratory Unit
DOCUMENT REVIEW
Policies and procedures
H. Physical Medicine and
Rehabilitation Unit
DOCUMENT REVIEW
Policies and procedures
I. Ambulatory Surgical
Clinic (ASC)
(Refer to Assessment
Tool for Ambulatory
Surgical Clinic)
Note: Levels 1 and 2 may
opt to have an ASC
J. Dialysis Clinic
(Refer to Assessment
Tool for Dialysis
Clinic)
Note: Levels 1 and 2 may
opt to have a Dialysis
Clinic
K. Teaching and Training
Hospital
DOCUMENT REVIEW
Policies and procedures
Certificate of
accreditation of residency
training (Must have at
least two accredited
residency trainings)
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
3. History and
Physical
Examination
4. Doctor's order
5. Nurses Notes
6. TPR Sheet
7. Laboratory report
8. Imaging reports
9. Maternal Record
with Partograph
(if warranted)
10. Newborn record
and maturity
rating (if
warranted)
11. Medication and/or
treatment record
12. Operative and
anesthesia record
(if warranted)
13. Record of
interdepartmental
referral/consultati
on to other
physicians,
including notes
14. Record of referral
or transfer of
patient to other
facility/service/do
ctor
including notes
15. Discharge
summary
16. Clinical abstract
17. Advance
directive,
whenever
applicable
Standard: The care plan addresses patient's relevant clinical, social, emotional and religious needs.
5. The plan of care, Presence of DOCUMENT Wards
aside from adopted/developed REVIEW ER
delineating protocols, CPGs or Adopted/ OPD
responsibilities, pathways containing developed ICU
includes goals to be goals to be achieved, protocols, CPGs
achieved, services services to be or pathways
to be provided, provided, patient containing goals
patient education education strategies to be achieved
strategies to be to be implemented, services to be
implemented, time time frames to be met provided patient
frames to be met, and resources to be education.
and resources to be used
used. OBSERVE
Check if
medicines and
treatment
prescribed are in
accordance with
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
adopted
CPGs/protocols
Standard: Assessments are performed regularly and are determined by patients’ evolving response to care.
8. Qualified personnel All patients for DOCUMENT Surgical /
give patients for surgery have REVIEW OB-Gyne
surgery pre- undergone pre- Patients’ charts of Wards
operative physical operative physical surgery / OB-
and pre-anesthetic and pre-anesthetic Gyne patients
assessment assessment who have
underwent
surgery and
presently
admitted.
B. IMPLEMENTATION OF CARE
Standard: Medicines are administered in a standardized and systematic manner. Diagnostic examinations
appropriate to the provider organization’s service capability and usual case mix are available and are performed
by qualified personnel
9. Policies and There is Quality DOCUMENT Laboratory
procedures for the control on diagnostic REVIEW X-ray
standard examinations Proof of CSSR
performance, including film reject monitoring of
monitoring and analysis, etc. and implementation of
quality control of calibration of the policies and
diagnostic diagnostic equipment procedures on
examinations quality control of
diagnostic
examinations
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
C. EVALUATION OF CARE
Standard: The discharge plan is part of the patient's care plan and is documented in the patients’ chart.
10. Discharge plans for All charts have DOCUMENT Medical
patients to ensure discharge plans. REVIEW records
continuity of care. Patients' charts room
from medical wards
records, look at
the discharge
orders. It should
contain all of the
following:
May go home
order
Home
medications (if
applicable)
Follow up
visits/schedule
Home
care/advise
III. LEADERSHIP AND MANAGEMENT
A. MANAGEMENT REVIEW
Standard: The provider organization's management team provides leadership, acts according to the organization's
policies and has overall responsibility for the organization's operation, and the quality of its services and its
resources
11. Organizational Presence of OBSERVE Lobby
Structure/Chart organizational
structure Organizational
structure/chart is
posted in a
conspicuous area
12. The organization Presence of written DOCUMENT Medical,
and its services vision, mission, and REVIEW Nursing
develop their goals of the hospital Written vision, and
vision, mission and and all mission and goals Adminis-
corporate goals services/departments trative
based on agreed- OBSERVE Services
upon values Posted vision and Laboratory
mission in a
conspicuous area
13. The organization Written policies and DOCUMENT Medical,
and its services procedures manual REVIEW Nursing
develop their for all and
policies and services/departments/ Written Policies Adminis-
procedures. units Procedure trative
manual Services
14. Committees within Proof of the creation DOCUMENT Adminis-
the organization of all committees REVIEW trative
which includes the within the Proof of the office
terms of reference organization which creation of all
for membership includes the terms of committees,
reference for written policies
membership. and procedures,
minutes of
The following are the meetings
committees required:
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
1. Credentialing
and privileging INTERVIEW
2. Blood Committee
Transfusion members
3. Healthcare Waste
Management
4. Patient Safety
5. Infection
Prevention and
Control
6. Antimicrobial
Stewardship
(functional in
Level 3 Hospitals
by 2019, Level 2
by 2020, and all
levels by 2022)
7. Pharmacologic
and Therapeutic
8. Emergency and
Disaster
Preparedness
9. CQI
10. Grievance
11. Information and
Communication
Technology
15. Evaluation and Presence of DOCUMENT Adminis-
monitoring evaluation and REVIEW trative
activities to assess monitoring activities Accomplishment Office
management and to assess management reports or other
organizational and organizational annual reports as
performance performance applicable
A. CLINICAL LABORATORY
(Refer to assessment tool for Clinical Laboratory)
Notes: Level 1 and 2 Hospitals may opt for laboratory service capability higher than Secondary Clinical Laboratory and
Tertiary Clinical Laboratory, respectively.
1. Secondary Clinical
Laboratory
2. Tertiary Clinical
Laboratory
3. Tertiary Clinical
Laboratory with
Histopathology
B. IMAGING FACILITY
DOCUMENT REVIEW
For waived inspection of Center for Device Regulation Radiation Health and Research (CDRRHR): Recommendation Letter
For inspected facilities by CDRRHR: Certificate of Compliance of Diagnostic X-ray facilities, interventional and specialized X-
ray facilities
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PART I
HOSPITAL MEDICAL SERVICES
REQUIREMENTS Level 1 Level 2 Level 3 REMARKS
Note: Level 1 and 2 Hospitals may opt for imaging facility service capability higher than Level 1 Imaging Facility and Level 2
Imaging Facility, respectively.
1. Level 1 Imaging
Facility
2. Level 2 Imaging
Facility
3. Level 3 Imaging
Facility
C. PHARMACY
DOCUMENT REVIEW
Recommendation
Letter from Center for
Drug Regulation and
Research (CDRR) for
initial LTO for waived
inspection.
Inspection Report from
CDRR
D. BLOOD SERVICE FACILITY
(Refer to assessment tool for blood service facility)
There shall be 24 hours / 7 days a week provision of safe blood.
Note: Levels 1 and 2 may opt to have a higher a blood service facility higher than a Blood Station.
Level 1 Level 2 Level 3 REMARKS
1. Blood Station
2. Blood Bank
1. Type 1 – Basic
Life Support
(BLS)
2. Type 2 – Advance
Life Support
(ALS)
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
INTERVIEW
Human Resources
Management
Officer/Personnel
Officer
17. Staff numbers Staff to bed ratio for DOCUMENT Personnel/
and skill mix licensed doctors, REVIEW Adminis-
are based on registered nurses and trative
actual clinical midwives/nursing aides List of licensed office
needs. follows the DOH doctors and
prescribed ratio. (Refer nurses based on Wards
(Trainees, except to Attachment of HR records
physicians Assessment Tool for Payroll
undergoing residency Personnel) Schedule of
training and duties for the
volunteers not previous and
included) current month
Number of beds
authorized by
DOH and actual
beds being used
201 files of
employees
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
and
responsibilities
OBSERVE
21. Annual plan on Presence of annual plan DOCUMENT Personnel/
training on training activities REVIEW Adminis-
activities trative
Annual plan office
(including
resource/
budgetary
allocation) on
training activities
V. INFORMATION MANAGEMENT
A. DATA COLLECTION AND AGGREGATION
Standard: Relevant, accurate, quantitative and qualitative data are collected and used in a timely and efficient
manner for delivery of patient care and management of services
22. Records are Policies and procedures DOCUMENT Medical
stored, retained on record storage, REVIEW records
and disposed of retention and disposal. Logbooks on room
in accordance record storage,
with the retention and
guidelines set disposal
by National
Archives of the OBSERVE
Philippines Proper storage of
(NAP) records
23. The Presence of annual DOCUMENT Medical
organization statistical reports and REVIEW records
defines data other additional hospital Policies and room
sets, data statistics as determined procedures on
generation, by the management record storage,
collection and (Refer to National safekeeping and
aggregation Archives of the maintenance,
methods and the Philippines [NAP] per retention and
qualified staff DC No. 70 s. 1996) disposal.
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
injury, and
confirmed cases
of diagnosis (e.g.
cancer, diabetes
mellitus,
cerebrovascular
accident)
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
(Isolation - physical
isolation of a
patient with
infection and
reverse isolation).
OBSERVE
Use of gloves,
surgical masks
Lavatories or
designated areas
for hand
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
washing or
dispenser for
hand sanitizers
Separate holding
room for highly
infectious cases.
Ask a staff to
demonstrate
hand washing
technique
Standard: When needed, the organization reports information about infections to personnel and public health
agencies.
31. Policies and Presence of policies and DOCUMENT
procedures in procedures in reporting REVIEW
reporting notifiable diseases Copy of reports
notifiable submitted to
diseases (Refer Philippine
to AO No. Integrated Disease
2008-0009). Surveillance and
Response
(PIDSR)
B. PATIENT AND STAFF SAFETY
Standard: The organization plans a safe and effective environment of care consistent with its mission, services,
and with laws and regulations.
32. An incident Presence of incident DOCUMENT Infection
reporting reporting system/sentinel REVIEW Control
system event monitoring system Incident/sentinel Committee
identifies (which may include event reports or office
potential harms, hospital associated communications/ CQI Office
evaluates causal infections, unexpected memoranda/order Wards
and contributing deaths, adverse drug s or proceedings ER
factors for the reactions, blood on sentinel events ICU
necessary transfusion reactions, OR
corrective and falls, etc.) INTERVIEW
preventive Ask at random
action any staff from
wards and ER:
How the
incident
reporting
system works
Correction,
corrective and
preventive
actions taken
VII. IMPROVING PERFORMANCE
Standard: The organization has a planned systematic organization- wide approach to process design and performance
measurement, assessment and improvement.
33. Continuous Presence of Quality DOCUMENT Adminis-
Quality Improvement Program REVIEW trative
Improvement CQI plan and Office
Program proof of
implementation
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
Standard: Management is primarily responsible for developing, communicating, and implementing a comprehensive
quality improvement program throughout the organization and delegating responsibilities to appropriate personnel
for its day-to-day implementation
34. Comprehensive Proof that the DOCUMENT Adminis-
quality management is primarily REVIEW trative
improvement responsible for Memoranda/or Office
program developing, ders creating
throughout the communicating and the QI
organization implementing a team/Quality
and delegating comprehensive quality circle
responsibilities improvement program Minutes of
to appropriate implementation meetings/
personnel for its extracts of
day-to-day minutes
implementation relating to
concerned
topic,
documentation
of activities
Monitoring
reports on
CPG use or
similar QI
activities
Designation of
a point person
for the CQI
INTERVIEW
Validate the
activities by
asking the
management team
or officer
involved in CQI
program
Standard: The organization provides better care service as a result of continuous quality improvement activities
35. Customer Presence of customer DOCUMENT Adminis-
satisfaction satisfaction survey REVIEW trative
survey Accomplished Office
client satisfaction
survey forms with
monthly analysis;
actions taken
36. Better patient Proof of better patient DOCUMENT Adminis-
outcome. outcomes REVIEW trative
Documentation of Office
better outcomes
for patients as a
result of CQI
activities
(Correction,
corrective and
preventive actions
of problems
identified)
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
VIII. NATIONAL LAWS AND DOH ISSUANCES IMPLEMENTED IN HOSPITALS AND OTHER HEALTH
FACILITIES
37. Newborn Proof of implementation DOCUMENT OB Ward
Screening – in of Newborn Screening REVIEW (Rooming
compliance to Policies and In)
RA 9288 and procedures on
its IRR Universal
Newborn
Screening
Logbook of
Newborns who
were tested and
copies of waiver
for those who
were not
screened
Availability of
filter paper
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
OBSERVE
INTERVIEW
STAFF
42. Anti-smoking – Proof of implementation DOCUMENT Hallways
in compliance of policies and REVIEW Toilets
to RA 9211 procedures on anti- Policies and Wards
smoking procedures on Offices
EO No. 26 s. 2017, anti-smoking OPD
“Providing for the
Establishment of OBSERVE
Smoke-Free “No Smoking”
Environments in signages posted in
Public and a conspicuous
Enclosed Places” spaces
43. Generic Proof of implementation DOCUMENT Pharmacy
Prescribing – of policies and REVIEW Wards
in compliance procedures on generic Prescriptions
to RA 6675 prescribing filled in the
(Generics Act Pharmacy
of 1988) Physicians’
orders in
patients’ charts
Documentation
of nurses on
medicines.
44. Health Proof of implementation DOCUMENT ER
Emergency of the Hospital REVIEW Wards
Management Emergency Management Self-assessment Offices
Services Plan (e.g. fire drill, for disaster
(HEMS) – in earthquake drill, etc.) readiness using
compliance to the “Safe
AO 2004-0168 Hospital
"National Checklist”
Policy on available at the
Health HEMB website.
Emergencies Result of self-
and Disasters" assessment and
how gaps were
resolved
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
OBSERVE
Exit plans posted
in all hallways
and rooms
45. National Proof of implementation DOCUMENT OPD
Tuberculosis of National TB Program REVIEW Wards
Program Presence of
Hospital TB
NTP – in compliance Referral
with RA 10767 Logbook
(Comprehensive TB List of
Elimination Plan Act) Diagnosed TB
Cases Notified
(with received
remarks by
DOH-
Regional
Office)
46. A.O. No. 2007- Proof of implementation DOCUMENT Wards
0041: of allocation of charity REVIEW
“Guidelines on beds to indigent patients Policies and
the Mandatory in private hospitals procedures on the
Allocation of a allocation of
Certain charity beds for
Percentage of confinement of
the Authorized indigent patients
Bed Capacity or patients
as Charity classified as Class
Beds in Private C or D patients as
Hospitals” defined in A.O.
No. 51-A s. 2000:
“Implementing
Guidelines on
Classification of
Patients and on
Availment of
Medical Social
Services in
Government
Hospitals.”
OBSERVE
At least ten
percent (10%) of
authorized bed
capacity of
private hospital is
allocated as
charity beds.
47. R.A. 9439: “An Proof of implementation DOCUMENT Adminis-
Act of R.A. 9439 REVIEW trative
Prohibiting the Office
Detention of Policies and
Patients in procedures on
Hospitals and handling cases of
Medical patients for
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
OBSERVE:
A copy of the
R.A. 10932 and
its Implementing
Rules and
Regulations are
posted in a
conspicuous
space.
49. R.A. 10173: Proof of implementation DOCUMENT Adminis-
Data Privacy of R.A. 10173 REVIEW trative
Act Policies and Office
procedures on the
implementation of Medical
RA 10173 Records
Office
50. Act No. 3753: Proof of implementation DOCUMENT
“Law on of Act No. 3753 and REVIEW
Registry of Presidential Decree No. Birth
Civil Status” 766 certificates and
and death
Presidential certificates
Decree No. properly filled
766: Amending out and filed
Sections 2 and Logbooks
5 of showing proof
Presidential of submission
Decree No. of
651, entitled accomplished
“Requiring the birth and death
Registration of certificates to
Births and local civil
Deaths in the registry
Philippines Properly filed
which and signed
occurred from waivers by
January 1, families or
1974 and relatives if they
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PART I
HOSPITAL MEDICAL SERVICES
CRITERIA INDICATOR EVIDENCE AREAS COMPLIED REMARKS
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Republic of the Philippines
Department of Health
HEALTH FACILITIES AND SERVICES REGULATORY BUREAU
RECOMMENDATIONS:
A. For Licensing Process
[ ] For Issuance of License To Operate as HOSPITAL
Validity from _________________________ to __________________________
Issuance depends upon compliance to the recommendations given and submission of the following within
[ ]
____________________ days from the date of inspection
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
Inspected by:
Printed name Signature Position/Designation
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
Received by:
Signature: ___________________________________
Printed Name: ___________________________________
Position/Designation: ___________________________________
Date: ___________________________________
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Republic of the Philippines
Department of Health
HEALTH FACILITIES AND SERVICES REGULATORY BUREAU
RECOMMENDATIONS:
B. For Monitoring Process
[ ] Issuance of Notice of Violation
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
[ ] Non-issuance of Notice of Violation
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
[ ] Others. Specify: ______________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
Monitored by:
Printed name Signature Position/Designation
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
Received by:
Signature: _________________________________
Printed Name: _________________________________
Position/Designation: _________________________________
Date: _________________________________
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