Tab A - PAF Citizen's Charter Handbook 3rd Edition - 2021

Flight Plan Vision: A More Capable and Credible Air Force Responsive to National Security and Development
I. MANDATE
The Philippine Air Force (PAF) organizes, trains, equips and maintains forces to conduct prompt and sustained air
operations to accomplish the AFP mission.
II. VISION
A more capable and credible Air Force responsive to national security and development.
III. MISSION
To organize, train, equip, maintain and provide forces in order to conduct prompt and sustained air operations to
accomplish the AFP mission.
IV. SERVICE PLEDGE
We, the Officers, Enlisted Personnel and Civilian Human Resource of the Philippine Air Force leads in the promotion of
honesty, integrity and public accountability with the end in view of preventing graft and corruptions and sworn to serve with
utmost responsibility, honesty and transparency.
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EXTERNAL SERVICES
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Table of Contents
EXTERNAL SERVICES .................................................................................................................................... 2
1. Recruitment for Philippine Air Force Officer Candidate Course .................................................... 8
2. Recruitment for Candidate Soldier .................................................................................................. 12
3. Recruitment for Civilian Human Resource ..................................................................................... 16
4. Emergency Medical Care .................................................................................................................. 23
5. Out-patient Consultation .................................................................................................................. 25
6. Laboratory Services .......................................................................................................................... 27
7. Pharmacy Services ........................................................................................................................... 28
8. Radiology Services ........................................................................................................................... 29
9. Admission and Oral Diagnosis ........................................................................................................ 33
10. Periodontal Treatment Services ...................................................................................................... 34
11. Restorative Dentistry Treatment Services ...................................................................................... 35
12. Oral Surgery Treatment Services .................................................................................................... 36
13. Endodontic Treatment Services ...................................................................................................... 37
14. Prosthodontics .................................................................................................................................. 38
15. Orthodontics ...................................................................................................................................... 39
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16. Electric and Water Billing Services ................................................................................................. 42

17. Concessionaires Rental and Garbage Billing Services ................................................................ 44
18. Base Facilities and Management Office (BFMO) Clearance ......................................................... 46
19. Application of Business Space at CJVAB ...................................................................................... 48
20. Renewal of Revocable Permit (Concessionaires inside CJVAB) ................................................. 50
21. PAF Mortuary Services ..................................................................................................................... 52
22. Public Access/Photocopy/Authentication of Certified True Copy of SALN Form ..................... 57
23. Disposition of Offenses under the functions of OESPA ............................................................... 59
24. Authentication of Documents .......................................................................................................... 65
25. Rendering Legal Advice ................................................................................................................... 66
26. Receiving, Investigation/Disposition of Complaints/Reports of Misconduct of PAF Personnel
............................................................................................................................................................. 70
27. Issuance of AFP Identification Card................................................................................................ 77
28. Stakeholder Engagement ................................................................................................................. 82
INTERNAL SERVICES ................................................................................................................................... 87
1. Civilian Human Resource Promotion .............................................................................................. 88
2. Compulsory or Optional Retirement and Separation of Civilian Human Resource ................... 90
3. Resignation of Civilian Human Resource ....................................................................................... 92
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4. Commutation of Leave Credits for Retiring/Separating Civilian Human Resource ................... 95

5. Leave to be Spent Abroad of Civilian Human Resource ............................................................... 97
6. PAF Survivor Financial Assistance of Civilian Human Resource................................................ 99
7. PAF Mutual Relief System Benefit of Civilian Human Resource ............................................... 101
8. PAF Provident Fund Loan .............................................................................................................. 104
9. Other Collateral claims such as Combat Pay, Instructor Pay, Parachutist Pay, Specialist Pay
........................................................................................................................................................... 106
10. Other Collateral Pay (Magna-Carta CHR) ...................................................................................... 108
11. Other Collateral Pay (Subsistence Allowance – CHR) ................................................................ 110
12. Variable Claims................................................................................................................................ 112
13. Application/Awarding of Government Quarters .......................................................................... 116
14. Application/Awarding of Married Officers Quarters (MOQ) ........................................................ 118
15. Application/Awarding of Bachelor Officers Quarters (BOQ) ...................................................... 120
16. Application/Awarding of Enlisted Personnel Quarters (EPQ) .................................................... 122
17. Issuance of OAJA Clearance/Certification ................................................................................... 124
18. Issuance of OAFPM Loan Clearance............................................................................................. 125
19. Processing of Retirement/Separation and Commutation of Leave Balance of PAF Personnel
........................................................................................................................................................... 126
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20. Processing of Posthumous Retirement/Separation and Commutation of Leave Balance of PAF

Personnel ......................................................................................................................................... 132
21. Issuance of Statement of Service .................................................................................................. 136
22. Issuance of Military Leave Record ................................................................................................ 138
23. Processing of PAF Special Financial Assistance (OAFA) .......................................................... 141
24. Processing of PAF Mutual Relief System (OAFA) ....................................................................... 143
25. PAF One-Stop Shop Discipline Law and Order (DLO) Clearance System ................................ 145
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I. MANDATE
Institutionalization of PAF Human Resource Management System.
II. VISION
Professional, competent and values-centered personnel responsive to the human resource needs of the PAF.
III. MISSION
To provide personnel management services in support of the PAF mission.
IV. SERVICE PLEDGE
Integrity, Service, Teamwork and Professionalism.
“Every officer, enlisted personnel and civilian employee must endeavor to provide consistent high quality service to all
PAFHRMC clients in order to provide efficient personnel management system in the support of the Philippine Air Force mission.”
7
1. Recruitment for Philippine Air Force Officer Candidate Course
The Online process of accepting applicants of the Philippine Air Force for Officer Candidate Course in the Philippine Air Force.
Office or Division: Procurement and Testing Department

Classification: Highly Technical
Type of transaction: G2C, G2G
Who may avail: Civilian and Enlisted Personnel Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Initial Requirements during examination:
1. Examination Permit Online Registration
2. AFPSAT Individual Result Form AFP Branch of Service where the applicant took the AFPSAT
(1 Original & 1 Photocopy)- If already taken examination (If applicable)
3. PSA Birth Certificate (1 Original) Philippine Statistics Authority/Local Municipality
4. Transcript of Records (1 Original) School, Universities & Colleges
5. 2x2 picture with white background(2 pcs Original) Any Photo Studio
6. Two (2) Valid IDs SSS, GSIS, LTO, PRC, COMELEC, NBI, PHILHEALTH, School, DFA
For submission upon passing the Qualifying Exam and PFT:
1. DLO clearance (for EP), OA-1
(1 original, 1 authenticated Photocopy) For authentication at Office of the Air Judge Advocate
2. Summary of Information (for EP), PAF Human Resource Management Center
3. Transcript of Records School Registrar
(2 authenticated Photocopies) For authentication at Office of the Air Judge Advocate
4. Personal History Statement (PHS), 300th Air Intelligence and Security Wing
5. 3x5 picture (Whole Body), (2 original) Any photo studio
Philippine Statistics Authority
6. PSA Issued Birth Certificate (3 authenticated Photocopies)
For authentication at Office of the Air Judge Advocate
7. PSA Issued Marriage Contract of Parents Philippine Statistics Authority
8. Barangay Clearance Barangay Hall
8
9. Local Police Clearance Local PNP Office

10. NBI Clearance National Bureau of Investigations Office
11. Mayor’s Clearance Local Municipality
12. Municipal Trial Court Clearance Municipal Trial Court Office
13. Regional Trial Court Clearance Regional Trial Court Office
14. Provincial PNP Clearance (C-2 or R2) Provincial PNP Office
15. Certificate of No Marriage Philippine Statistics Authority
16. Affidavit of Parent’s consent (21 years old and below)
Any Attorney’s Office or Office of the Air Judge Advocate
(2 authenticated Photocopies)
17. Resume (14 Original) Applicant
18. Tax Identification Number (TIN), PhilHealth Number, PAG-Ibig MID Any BIR Office (TIN) , PhilHealth Office (PhilHealth Nr) , PAG-Ibig Office
Nr, GSIS Fully Accomplished Application Form (1 Original) (Pag-Ibig Nr) , Any GSIS Office (GSIS Nr) (to be provided only once
approved for training)
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Online Application at 1. The administrator will
Recruitment Branch
https://www.paf.mil.ph monitor the online None 15 minutes
Personnel, PTD
application
2. Upon confirmation, 2. Verify the electronic
upload the initial application form and
requirements check authenticity of
 TOR documents uploaded by
 PSA BIRTH CERT the applicants
None 25 minutes
Recruitment Branch
 2x2 PIC, Personnel, PTD
 WHOLE BODY PIC
 NCIP Certification
(if applicable)
9
3. Check email if 3. The administrator will

there’s any notification verify the completeness
prior to downloading/ of their application and
None 10 working days Recruitment Branch
printing your exam permit. confirm the application by
putting their application
on process
4. Exam proper 4.1 Check authenticity of Recruitment Branch
Report at the nearest documents and exam Personnel, PTD
Processing Center or permit of the applicants
Venue of Examination and administer the OIC, Mobile Testing
None 92 working days
Initial screening on the Qualifying exam Team
applicants before taking
the qualifying DP/Admin Personnel,
examinations PAF Processing Center
4.2 PTD, PAFHRMC shall
publish the results thru
15 working days after the
the PAF Website and Recruitment Branch
None None last scheduled date of
shall inform the Personnel, PTD
examination
applicants via text
message and call
4.3 Inform the applicants
DPDA Personnel, OA-1
through text or call and
None post on the website and None 2 Working days
Recruitment Branch
Facebook page the list of
passers Personnel, PTD
5. Applicants shall 5.1 PAFHRMC shall AFSSG Personnel
undergo supervise the conduct of None 3 hours Recruitment Branch
Physical Fitness Test PFT by the AFSSG Personnel, PTD
5.2 Inform the Top 160
successful applicants
who will undergo
Recruitment Branch
None Physical/Medical None 2 working days
Personnel, PTD
Examination (P/ME)
through text and call
10
6. Applicants must take 6. Air Force General

Air Force General
the Physical/ Medical Hospital shall conduct the None 45 working days
Hospital Personnel
Examination PME.
7. Submission of complete 7. Recruitment Br, PTD
supporting documents. shall inform the
Recruitment Branch
applicants to submit the None 10 working days
Personnel, PTD
necessary
documents
8. Applicants will take 8. Testing Br, PTD shall
Testing Branch
the Special Written administer the SWE None 2 working days
Personnel, PTD
Examination (SWE)
9. Board Interview 9.1 Inform the applicants PAFOCCAB Members
through text and call None 3 working days Recruitment Branch
Personnel, PTD
9.2 Inform the top 80
successful applicants
who will undergo 15 Recruitment Branch
None None 3 days
months training Personnel, PTD
applicants through text
and call
10. Start of training 10. PAFHRMC shall
Head, PTD Recruitment
 Reporting of Turn- over the Officer
Branch Personnel, PTD
successful applicants candidates to AETDC, None 1 working day
C1, AETDC
for training at FAB, Lipa City, Batangas
PAFOCS, AETDC
PAFOCS
TOTAL None 185 days
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2. Recruitment for Candidate Soldier
The Online process of accepting applicants of the Candidate Soldier in the Philippine Air Force.
Office or Division: Procurement and Testing Department

Type of transaction: G2C
Who may avail: Civilian Applicants
Initial Requirements during Examination:
1. Examination Permit Online Registration
2. AFPSAT Individual Result Form AFP Branch of Service where the applicant took the AFPSAT
(1 Original & 1 Photocopy)- If already taken examination (If applicable)
3. PSA Birth Certificate (1 Original) Philippine Statistics Authority/Local Municipality
4. Transcript of Records(1 Original) School
5. 2x2 picture with white background(2 pcs Original) Any Photo Studio
6. Two (2) Valid IDs SSS, GSIS, LTO, PRC, COMELEC, NBI, PHILHEALTH, SCHOOL,DFA
For submission once the applicant passed the Qualifying Exam and PFT:
1. PSA Birth Certificate Philippine Statistics Authority
2. Transcript of Records School
3. Personal History Statement (PHS), 300th Air Intelligence and Security Wing
(1 Original and 1 Authenticated Photocopy) For authentication at Office of the Air Judge Advocate
4. 3x5 Whole Body Picture
(2 pcs Original) Any Photo Studio
5. Certificate of No Marriage - PSA Copy Philippine Statistics Authority
6. Barangay Clearance Local Barangay
(2 Authenticated Photocopies) For authentication at Office of the Air Judge Advocate
7. Local Police Clearance Local Police Station
8. Mayor’s Clearance Local Municipality
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9. Municipal Trial Court Clearance Municipal Trial Court Office
10. Regional Trial Court Clearance Regional Trial Court Office
11. Provincial PNP Clearance (C-2 or R2) Provincial PNP Station
12. NBI Clearance NBI Office
13. PSA Issued Marriage Contract of Parents Philippine Statistics Authority
14. Affidavit of Parent’s consent
Any Attorney’s Office or at Office of the Air Judge Advocate
(21 years old and below) (2 Authenticated Photocopies)
15. Resume (14 Original)
Any BIR Office (TIN) , PhilHealth Office (PhilHealth Nr) , PAG-Ibig Office
16. Tax Identification Number (TIN), PhilHealth Number, PAG-Ibig MID
(Pag-Ibig Nr) , Any GSIS Office (GSIS Nr) (to be provided once approved
Nr, GSIS Fully Accomplished Application Form (1 Original)
for training)
1. Online Application at 1. The administrator
Recruitment Branch
https://www.paf.mil.ph will monitor the online None 15 minutes
Personnel, PTD
application
2. Upon confirmation, 2. Verify the electronic
upload the initial application form and check
requirements authenticity of documents
 TOR uploaded by the applicants
Recruitment Branch
 PSA BIRTH CERT None 25 minutes
Personnel, PTD
 2x2 PIC,
 WHOLE BODY PIC
 NCIP Certification
(if applicable)
3. Check your email if 3. The administrator will
there’s any notification verify the completeness of
None 10 working days Recruitment Branch
prior to downloading/ their application and
printing your exam permit confirm the application by
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putting their application on

process
4. Exam proper Report at 4.1 Check authenticity Recruitment Branch
the nearest Processing of documents and Personnel, PTD
Center or Venue of exam permit of the
Examination Initial applicants and OIC, Mobile Testing
None 91 working days
screening on the administer the Team
applicants before taking Qualifying exam
the qualifying DP/Admin Personnel,
examinations PAF Processing Center
4.2 PTD, PAFHRMC shall
publish the results thru the 15 working days after the
Recruitment Branch
None PAF Website and shall None last scheduled date of
Personnel, PTD
inform the applicants via examination
text message and call
DPDA Personnel, OA-1
through text or call and
None post on the website and None 2 working days
Recruitment Branch
Facebook page the list of
Personnel, PTD
passers
5. Physical Fitness Test 5.1 PAFHRMC shall AFSSG Personnel
supervise the conduct of None 3 hours Recruitment Branch
PFT by the AFSSG Personnel, PTD
5.2 Inform the Top 160
successful applicants who
None will undergo Physical/ Recruitment Branch
None 2 working days
Medical Examination Personnel, PTD
(P/ME) through text and
call
6. Physical/Medical 6. Air Force General
Air Force General
Examination Hospital shall conduct the None 45 working days
Hospital Personnel
PME.
7. Submission of 7. Recruitment Br, PTD
Recruitment Branch
Supporting documents shall inform the None 10 working days
Personnel, PTD
applicants to submit the
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necessary
Documents
8. Board Interview 8.1 Inform the applicants PAFOCCAB Members
through text and call None 3 working day Recruitment Branch
Personnel, PTD
8.2 Inform the top 80
successful applicants who
Recruitment Branch
None will undergo 15 months None 3 working days
Personnel, PTD
training through text and
call
9. Start of training 9. PAFHRMC shall Turn- Head, PTD Recruitment
 Reporting of over the Officer Branch Personnel, PTD
successful applicants candidates to AETDC, C1, AETDC
None 1 working day
for training at PAFOCS FAB, Lipa City, Batangas PAFOCS, AETDC
TOTAL None 180 days
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3. Recruitment for Civilian Human Resource
The process of accepting applicants of the Philippine Air Force for Civilian Human Resource.
Office or Division: Civilian Human Resource Department

Type of Transaction: G2C
Who may Avail: Civilian Applicants
1. Personal Data Sheet (CS Form No. 2012 Revised 2017)
Downloadable online
(1 Original)
Civil Service Regional Office/ Civil Aviation Authority of the Philippines/
2. Authenticated copy of Eligibility
Professional Regulatory Commission/ Integrated Bar of the Philippines
3. Transcript of Records (2 Authenticated Photocopies)
4. Diploma (2 Authenticated Photocopies) School, Universities & Colleges
5. PSA Marriage Contract (if applicable) (2 Authenticated Photocopies) Philippine Statistics Authority
6. PSA Birth Certificate (2 Authenticated Photocopies) Philippine Statistics Authority
7. Medical Clearance - (with laboratory Results)
(1 Original) Air Force General Hospital/ PAF Military Treatment Facility
8. Barangay Clearance
Local Barangay
(2 Authenticated Photocopies)
9. Mayor's Clearance
Local Municipality
10. RTC Court Clearance
Regional Trial Court
11. NBI Clearance
NBI Office
12.Director for Intelligence PNP Clearance
Provincial PNP Station
13. Police Clearance
PNP Office
14. Personal History Statement (1 Original) 300th Air Intelligence and Security Wing
1. Know the vacant 1. Publication of Vacant None 1 working day CHRD, PAFHRMC
16
positions in the Positions

PAF through the
posted publications
2. Submit Application 2.1 Recruitment Civ HR to
at CHRD Personnel assess the applicant’s
PAFHRMC qualifications vis-à-vis the None 1 working day CHRD, PAFHRMC
CSC Qualification
Standards
2.2 Inform applicants on
None the schedule of None 1 working day CHRD, PAFHRMC
examinations
3. Take the Civ HR 3.1 Administer the Civ HR
Qualifying QE
None last day of publication of CHRD, PAFHRMC
Examination
(Civ HR QE) vacant positions
3.2 Check and release the Testing Branch, PTD,
None result of the qualifying None 1 working day PAFHRMC/ CHRD,
examination PAFHRMC
3.3 Shortlist and line up
applicants for the
None HRMPSB deliberation Testing Branch, PTD,
None 1 working day
based on the result of the PAFHRMC
Civ HR and the quota per
vacant position item.
None on the result of the Civ HR
None 2 working days CHRD, PAFHRMC
QE and schedule of the
HRMPSB deliberation
4. Attend HRMPSB 4.1 Conduct interview and 1 working day after the
deliberation and Take assessment/ Conduct None determination of the line- CHRD, PAFHRMC
the Computer Test Computer Test up for the HRMPSB
Deliberation
4.2 Finalize the Comparative
None Ranking/ Result of the None 1 working day HRMPSB
HRMPSB Deliberation
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4.3 Notify the applicants

on the result of the
HRMPSB Deliberation and
None inform the selected None CHRD/HRMPSB
deliberation
applicants to submit
requirements for
probable appointment
4.4 Request for Medical – 1 working day after the
Physical-Psychological determination of the
None Exam of applicants at Air None final HRMPSB CHRD, PAFHRMC
Force General Hospital deliberation
result
5. Submission of 5. Received and check the 1 working day after the
complete the complete submitted determination of the
requirements requirements None final HRMPSB CHRD, PAFHRMC
deliberation
result
6. Fill out the Personal 6. Evaluate the
History Statement correctness and
(PHS) completeness of the filling
None CHRD, PAFHRMC
out of the PHS and assist
1 working day
the applicants in the
fingerprinting on the PHS
7. Submit complete 7.1 Evaluate
requirements to completeness of the
CHRD Personnel requirements and None 300th AISW
PAFHRMC correctness of filling out of 1 working day
the PDS
7.2 Request for A2
None None CHRD, Personnel
Clearance
7.3 Prepare and process
the Hours/Resolution of 1 working day upon
None the HRMPSB Deliberation None receipt of the PHS and CHRD, Personnel
and other required complete clearances
supporting appointment
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documents (PDF,
None Appointment Form, None
Justification, Certification
of Funds, etc.)
7.4 Conduct Background 9 working days
None None OA-2
Investigation to applicants
8. Schedule of the 8.1 Inform applicants on
Medical-Physical- the schedule of MPP None 1 working day CHRD, Personnel
Psychological (MPP) Exam
Exam
None 8.2 Conduct MPP Exam None 9 working days AFGH
9. Submit the result of the 9.1 Collect the MPP exam
MPP Exam to results None 1 working Day AFGH
CHRD Personnel
PAFHRMC
9.2 Submit Result of the 1 working day upon
None BI/A2 Clearances of None issuance of AFGH of CHRD, Personnel
Applicants the MPP Clearance
9.3 Prepare Completed
1 working day from the
None Staff Work (CSW) of None receipt of A2 Clearance OA-2
appointment folders and
request
transmit to OA1
9.4 Prepare/Process SDF
10 working days from
of HRMPSB
None None the receipt of MPP and
Hours/Resolution and CHRD, PAFHRMC
A2 Clearances of
appointments for CG’s
Applicants
approval
10. Oath Taking 10. Inform the applicant re 2 working days after
the scheduled Oath None receipt of the CSW of DCA, OA-1
Taking Appointment
TOTAL None 54 days
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FEEDBACK AND COMPLAINTS

 The following are options to send feedback:
 Fill-up the feedback form located at the PTD testing room window and drop the said form in the
How to send Feedback drop box located at said area.
 I-PM Mo Si CO, PAFHRMC at FB account: Commanding Officer PAFHRMC or i-SMS at CP
Nr: 09182157874
 Survey Form during the examination for OC and CS
 Only the CO, PAFHRMC is authorized to open and read the feedback form at the drop box to
How to feedbacks are processed address the said feedback immediately.
 Survey form will be recorded and compiled by the PTD Personnel to improve the management
system.
 The following are the options to send complaints:
 Fill-up the feedback form located at the PTD testing room window and drop the said form in the
drop box located at said area.
 I-PM Mo Si CO, PAFHRMC at FB account: Commanding Officer PAFHRMC or i-SMS at CP
Nr: 09182157874
How to file a complaint  Complaints can also be filed via telephone call: PLDT line: 8812 9055/Military Line: 854
6701/Local:
 6021/6543. Make sure to provide the following information
 Name of person being complained
 Name of the complainant
 Incident
 Evidence
Only the CO, PAFHRMC is authorized to open and read the complaints to address and evaluate
How complaints are processed each complaint. The complaint will be submitted to IG, PAFHRMC to conduct proper investigation.
The result of said investigation will be forwarded to CO, PAFHRMC for appropriate action.
Contact Information of PAFHRMC PLDT line: 8812 9055
Military line: 854 6701 Local: 6021/6543
ARTA: complaints@arta.gov.ph / 1-ARTA (2782)
arta.gov.org
info@arta.gov.ph
Contact Information of CCB, PCC, ARTA
PCC: 8888
CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
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LIST OF FIELD OFFICES/PROCESSING CENTER (PAFHRMC)
 Head Office: Philippine Air Force Personnel Management Center Procurement and Testing Services,Col Jesus Villamor Air Base, Pasay City
o Field Office/Processing Centers:
Luzon
 ODP, 600th ABG, Clark Air Base, Mabalacat City, Pampanga
 W1, 5th FW Basa Air Base, Floridablanca, Pampanga
 W1, 580th ACWW, San Fernando City, La Union
 ODP, TOG 1, Loakan Airport, Baguio
 ODP, TOG 2, Cauayan Airport, Cauayan City, Isabela
 ODP, TOG 3, Camp Servillano Aquino, Tarlac City
 C1, AETDC, Fernando Air Base, Lipa City
 W1, TOWWEST, Antonio Bautista Air Base, Puerto Princesa City, Palawan
Visayas
 ODP, 560th, ABG, BGEN Benito N Ebuen Air Base, Lapu-Lapu City
 ODP, TOG 6, Dingle, Ilo-ilo City
 ODP, TOG 6 TACP, Camp Alfredo Montelibano, Bacolod City
 ODP, TOG 8, Tacloban City
 528th DAST, Negros Oriental State University Main Campus II, Dumaguete City
Mindanao
 ODP, 530th ABG, Edwin Andrews Air Base, Zamboanga City ODP, TOG 10, Cagayan de Oro City
 ODP, TOG 11, Sasa, Davao City
 ODP, TOG 12, Datu Odin Sinsuat, Cotabato City
 ODP, TOS, Rajah Buayan Air Station, General Santos City
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I. MANDATE
To be the primary Technical Staff Assistant to the CG, PAF on all matters pertaining to Medical Services support to
keep the Air Force in the highest state of combat readiness and effectiveness.
II. VISION
A world class Medical Service in meeting today’s needs and tomorrow’s challenges through innovation and
inspirational leadership.
III. MISSION
To lead the Air Force with Professional Health Care Administrators in delivering the full spectrum and efficient health
care system in order to maintain the highest state of combat readiness and effectiveness within the command.
IV. SERVICE PLEDGE
We, the men and women of the Philippine Air Force Medical Service Pledge to affirm and support the delivery of
quality Health Care Services to the needs of Philippine Air Force We will take no part in any arrangement or improper
dealings that induce referral, treatment, or withholding of treatment for reasons other than the patient’s welfare, so help me
God
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4. Emergency Medical Care
Responsible for the care of illnesses or injuries requiring immediate medical attention (Surgery, Pediatrics, OB Gynecology,
Medicine, ICU).
Office or Division: Emergency Medicine Department

Classification: Simple
Type of Transaction: G2G, G2C, G2B
Who may avail: Military, Dependents and Civilians
1. Authority for hospitalization Respective Unit
2. Valid ID Air Force Adjutant
CLIENT STEPS AGENCY ACTION FEES TO PAY PROCESSING TIME PERSON RESPONSIBLE
1. Presentation of patient’s 1. Patient verification and
identification and health patient assessment.
None 3 minutes ER Personnel on Duty
declaration form.
2. Vital signs (RR, PR, BP, 2. Medical consultation and

Temp, Mental Status) will be management. ER Personnel on Duty/
None 10 minutes
taken. Consultant/ Medical Officer
3. Wait for furtherassessment 3.1 Preparation for ancillary

and/or services and appropriate
observation. charges for paying civilian
patients.
3.2 Conduct of ancillary Finance Personnel on Duty/
PhP500 for paying Civilians
services. Paying civilian Ancillary Personnel (Medical
provided in AFP Circular Nr 15 minutes
patients must present proof Technologist/ Radiologic
1
of payment. Technologist) on Duty
23
4. Laboratory results will be 4.1 Final evaluation and

evaluated by the Attending management.
Physician. 4.2 Disposition as to
discharge admission, referral
to other hospital of choice. None 7 minutes Consultant/ Medical Officer
4.3 If discharge, patients are
advised regarding
prescription and OPD follow-
up of necessary.
5. Patient will proceed to 5.1 Dispensing of prescribed
Pharmacy section. medicines. None 5 minutes Pharmacist on Duty
5.2 Counselling
PhP500.00 for paying
TOTAL 40 minutes
Civilians
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5. Out-patient Consultation
Responsible for the conduct of consultation and treatment of patients for minor illnesses and/ or injury not emergent in nature
(Family Medicine, Pediatrics, OB Gynecology, Urology, Orthopedics, EENT, General Surgery).
Office or Division: Out-Patient Services Department

1. Authority for hospitalization Respective Unit
1. Presentation of patient’s 1. Verification of patient
identification and health (Categorization of patient as
declaration form. Military, dependent, CHR,
Civilian). Accomplishment of None 5 minutes OPD Personnel on Duty
Vital signs (RR, PR, BP, Medical record. Assessment
Temp, Mental Status) will be of patient chief complaint,
taken. vital signs.
2. Out patients to proceed to 2. Respective Clinical
Specialty clinic for medical Department for further
None 10 minutes Consultant/ Medical Officer
consultation and assessment.
management.
3. If required, patient will 3.1 Ancillary services
proceed to ancillary services. prepares appropriate Finance Personnel on Duty/
PhP200 for paying Civilians
charges. Ancillary Personnel (Medical
provided in AFP Circular Nr 30 minutes
3.2 Conduct ancillary Technologist/ Radiologic
1
services. Technologist) on Duty
4. Return to Attending 4.1 Present proof of

physician for disposition and payment. None 10 minutes Consultant/ Medical Officer
final evaluation.
25
4.2 Final Assessment and

Diagnosis.
4.3 If for admission, proceed None
to ER. If discharged, proceed
to pharmacy and sent home.
5. Patient will proceed to 5.1 Dispensing of prescribed
Pharmacy section. medicine proceed to
None 5 minutes Pharmacist on Duty
pharmacy.
5.2 Counselling.
PhP200 for paying
TOTAL 60 minutes
Civilians
26
6. Laboratory Services
Performs comprehensive array of vital tests that assist the physician in diagnosing and treating their patients.
Office or Division: Laboratory Section

1. Request Slip ER, OPD and/ or Wards
1. Presentation of Laboratory 1. Validation of the
Request Slip. Laboratory Request Slip and None 5 minutes Medical Technologist
Valid ID.
2. Wait for laboratory 2.1 Preparation of laboratory
5 minutes Finance Personnel on Duty
procedure. examination. Appropriate charges may be
2.2 Extraction and collection applied for paying civilians
15 minutes Medical Technologist
of sample specimen. provided in AFP Circular Nr 1
2.3 Processing of specimen for schedule of charges on
according to prescribed prescribed laboratory Medical Technologist and
30 minutes
laboratory procedure and procedure. Pathologist
recording of results.
3. Patients receive the result 3. Checking, signing and
of Laboratory examination. releasing of results. Paying
civilian patient must present None 5 minutes Medical Technologist
proof of payment prior
releasing of results.
Appropriate charges may
TOTAL be applied for paying 60 minutes
civilians
27
7. Pharmacy Services
Provides medication dispensing, preparation of medicines prescribed by doctors, drug information and education and inventory
control.
Office or Division: Pharmacy Section

1. Prescription ER, OPD and/ or Wards
1. Presentation of 1.1 Patient present
Prescription and ID to prescription (Rx) and ID to
Pharmacy. Pharmacist on Duty for
validation. Categorization of None 2 minutes Pharmacist on Duty
patient as to military,
dependent, PAF civilian
employee and civilian.
1.2 Fills prescription and
recording of medicines.
Note: Medicines are given for
None None 5 minutes Pharmacist on Duty
FREE to military, dependent
and PAF civilian employee
only. Record the medicines
2. Patient wait for direction/ 2. Pharmacist gives direction/
instruction as to dosage, instruction as to dosage,
administration of medicines administration of medicines to
from the pharmacist on duty. patient.
3. Patients receive and sign 3. Dispensing of medicines.
the stock card.
TOTAL None 15 minutes
28
8. Radiology Services
Performs medical imaging using different equipment such as X-ray, Ultrasound, and CT Scan to diagnose and treat disease.
Office or Division: Radiology Section

1. Request Slip ER, OPD and/ or Wards
1. Presentation of Radiology 1. Validation of the Radiology
Request Slip. Request Slip and Valid ID.
None 5 minutes Radiologic Technologist
2. Wait for radiology 2.1 Preparation of radiology

procedure (X-ray, procedure (X-ray,
Ultrasound, CT-Scan). Ultrasound, CT-Scan) 5 minutes Finance Personnel on Duty
Appropriate charges may be

applied
2.2 Conduct of prescribed
for paying civilians provided
radiology procedure.(x-ray,
in AFP Circular Nr 1 for
ultrasound, CT-Scan)
schedule of charges on
prescribed radiology
procedure. 20 minutes Radiologic Technologist
2.3 Processing of images
according to prescribed
radiologic procedure and
recording of results.
29
2.4 Interpretation and

evaluation of Images.
10 minutes Radiologist/Consultant
3. Patients receive the result 3. Checking, signing and

of Radiology examination. releasing of results. Paying
civilian patient must present None 5 minutes Radiologic Technologist
proof of payment prior
releasing of results.
Appropriate charges may
TOTAL be applied for paying 45 minutes
civilians
30

 Patients and clients may fill-up a survey form and comment boxes available at the
How to send a feedback
nurse stations.
 All feedbacks are consolidated and reviewed by the Commanding Officer, PAF
How feedbacks are processed
Military Treatment Facilities.
 Submit a letter of complaint address to the Chief Surgeon, Air Force/ Commanding
How to file a complaint
Officer, PAF Military Treatment Facilities.
 All received complaints are being reviewed by the Grievance Committee and
How complaints are processed
recommend appropriate action to the Commanding Officer for his approval.
 Contact Numbers:
Office of the Chief Surgeon, Air Force 09674464267
09333654269
PCC: 8888
CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
LIST OF PAF MILITARY TREATMENT FACILITIES

Office/
Address Contact Information
PAF Military Treatment Facility
Headquarters, Philippine Air Force, Colonel 09674464267
Office of the Chief Surgeon, Air Force
Jesus Villamor Air Base, Pasay City 09333654269
Air Force General Hospital Colonel Jesus Villamor Air Base, Pasay City 09567925450
Fernando Air Base Hospital Lipa City, Batangas 09662638910
Air Force City Hospital Mabalacat City, Pampanga 09338563035
Basa Air Base Hospital Floridablanca, Pampanga 09420604170
Maj Danilo Atienza Air Base Hospital Sangley Point, Cavite City 09159641588
BGen Benito N Ebuen Air Base Hospital Lapu-Lapu City, Cebu 09171485099
Edwin Andrews Air Base Hospital Zamboanga City 09957981640
Wallace Air Station Medical Infirmary San Fernando City, La Union 09230880103
31
I. MANDATE
To be the primary Technical Staff Adviser of the CG, PAF on all matters pertaining to the Dental Services within the
Command.
II. VISION
A professional well-equipped Dental Service responsive to the needs of PAF Personnel
III. MISSION
To provide comprehensive quality oral health care services to PAF military personnel, their dependents, and
authorized civilians
IV. SERVICE PLEDGE
We, the men and women of the Philippine Air Force Dental Service Undertake to uphold and render Dental Services
responsive to the needs of the Philippine Air Force
We, therefore, guarantee that our services shall be in accordance with law,
rules and regulations, so help me God
32
9. Admission and Oral Diagnosis
All patients requiring dental treatment services must first go through the admission section for identification and recording
purposes and through the examination section for examination, charting, dental profiling and diagnosis.
Office or Division: PAF Dental Service

Type of Transaction: G2G, G2C
Who may avail: Military Personnel, Dependents, and Authorized Civilians
1. Military/Dependents/CHR Identification Card Air Force Adjutant / Office of the Adjutant General
1. Dental 1. Retrieval of Dental
patients/clients will Health Record
None 5 minutes Duty, Admission Section
proceed to Admission
Section to log-in
2. Patients will proceed 2.1 Clinical examination/
to the Oral Examination charting
None 10 minutes Examining Dentist
and Diagnosis Section
for clinical examination
2.2 Use of other diagnostic
Examining Dentist and/or
aids (if necessary)
None 5 minutes Duty, Oral Examination
and Diagnosis section
2.3 Diagnosis and Profiling
None 5 minutes Examining Dentist
33
10. Periodontal Treatment Services
These services include scaling and polishing, non-surgical/surgical root planing, or other periodontal treatment procedures. These
may be availed by military personnel, dependents, and authorized civilians.

1. Dental patients/ clients 1.1 Rendering of
will proceed to periodontal treatment
OIC, Preventive Section/
Periodontics Section for service/s None 30 minutes
Attending Dentist
treatment
1.2 Issuance of
patient
satisfaction None 5 minutes Duty Dental Assistant
survey form
34
11. Restorative Dentistry Treatment Services
These services include tooth fillings and other restorative treatment procedures. These may be availed by military personnel,
dependents, and authorized civilians.

1. Dental patients/clients 1.1 Rendering of
will proceed to restorative treatment OIC, Restorative/
Restorative/ Operative service/s None 1 hour Operative Dentistry
Dentistry Section for Section/Attending Dentist
restorative treatment.
1.2 Issuance of
patient
survey form
TOTAL None 1 hour 5 minutes
35
12. Oral Surgery Treatment Services
These services include tooth extraction and other oral surgical treatment procedures. These may be availed by military personnel,

1. Dental 1.1 Rendering of oral
patients/clients will surgical treatment
service/s OIC, Oral Surgery
proceed to Oral None 1 hour and 30 minutes Section/
Surgery Section for Attending Dentist
tooth extraction and
other oral surgical 1.2 Issuance of
procedures patient
satisfaction 5 minutes Duty Dental Assistant
survey form None
36
13. Endodontic Treatment Services
These services include root canal treatment and other endodontic treatment procedures. These may be availed by military personnel,

will proceed to endodontic treatment OIC, Endodontics
Endodontics Section for service/s None 1 hour Section/
root canal treatment or Attending Dentist
other endodontic
treatment procedures 1.2 Issuance of
patient
survey form
37
14. Prosthodontics
These services include denture fabrication and other prosthodontics treatment procedures to rehabilitate edentulous spaces,
preserve/correct masticatory functions, and/or restore/improve esthetics. These may be availed by military personnel, dependents, and
authorized civilians.

will proceed to prosthodontic treatment
service/s 1 hour 15 minutes OIC, Prosthodontics
Prosthodontics Section None per clinical/ chairside Section/
for denture fabrication or session Attending Dentist
other prosthodontic
treatment procedures
1.2 Issuance of
patient
survey form None
38
15. Orthodontics
These services include correction of malocclusion and other orthodontic treatment procedures to rehabilitate edentulous spaces,
preserve/correct masticatory functions, and/or restore/improve esthetics. These may be availed by military personnel, dependents, and
authorized civilians.

will proceed to orthodontic treatment
service/s OIC, Prosthodontics
Orthodontics Section for Orthodontic materials will 1 hour per clinical/ chair
Section/
correction of malocclusion be provided by the patient side session
Attending Dentist
or other orthodontic
treatment procedures
1.2 Issuance of
patient
survey form None
Orthodontic materials
TOTAL will be provided by 1 hour 5 minutes
the patient

 Patients/clients may fill out the online survey forms accessible through this link:
How to send a feedback cutt.ly/patientsurvey
 All feedbacks are consolidated and reviewed by the Commanding Officers of each PAF Dental
How feedbacks are processed Dispensaries and Chief, Air Force Dental Service.
 Patients/clients may send their complaints through the online survey forms accessible through this
How to file a complaint link: cutt.ly/patientsurvey
 All received complaints will be reviewed by the Service Complaints Committee and recommend
How complaints are processed appropriate action to the Commanding Officer for his approval.
Chief, Air Force Dental Service Contact number: 09959961375
Contact Information of CCB, PCC, PCC: 8888
ARTA CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
LIST OF DENTAL DISPENSARIES

Dental Dispensaries Address Contact Number
Office of the Chief Air Force Dental Service Col Jesus Villamor Air Base. Pasay City 09959961375
1301ST PAF Dental Dispensary Col Jesus Villamor Air Base. Pasay City 09452474009
1302nd PAF Dental Dispensary Basa Air Base, Floridablanca, Pampanga 09954341286
1303rd PAF Dental Dispensary Fernando Air Base, Lipa, Batangas 09770146104
1304th PAF Dental Dispensary BGEN Benito Ebuen Air Base, Mactan, 09771615293
Cebu
Wallace Air Station, San Fernando, La
1305th PAF Dental Dispensary Union 09338121219
1306th PAF Dental Dispensary Edwin Andrews Air Base, Zamboanga City 09175504878
Major Danilo Atienza Air Base, Sangley
1308th PAF Dental Dispensary Point, Cavite 09719695645
1309th PAF Dental Dispensary Air Force City, Clark Air Base, Mabalacat, 09177708929
Pampanga
40
I. MANDATE:
Promote integrity, accountability, proper management of public affairs and property as well as to establish effective
practices aimed at the prevention of graft and corruption in government.
II. VISION:
Be a credible and capable Base Services Squadron responsive to the base services requirements of CJVAB.
III. MISSION:
To manage, operate and maintain the base facilities. Functions:
 Provides billeting, transient lodging and postal services.

 Provides over-all management and maintenance of the base facilities, outdoor recreation equipment resource, and
recovery and recycling programs.
 Performs refuse collections and disposal services and continuous upkeep and beautification of the base.
 Performs collection of water and electrical bills concessionaire’s fees and other dues when required
 Performs other tasks as maybe directed by group commander 521st SG.
IV. SERVICE PLEDGE:
We, the military and civilian personnel of this Office commit to be a credible, capable and responsive to all services
provided by this Office in order to provide efficient base services to support the Philippine Air Force mission.
41
16. Electric and Water Billing Services
This service is catering all requests for billing/statement of account of the PAF personnel with awarded Government Quarters, MOQ,
BOQ and Barracks including Operating Concessionaires inside CJVAB. Moreover, PAF personnel who have Automatic Salary Deduction, no
need to secure order of payment at the Air Force Accounting Center (AFAC).
Office or Division: Base Facilities Management Office (BFMO)

Type of Transaction: G2G, G2B, G2C
Who may avail: PAF Personnel with awarded quarters and barracks and Operating Concessionaires
1. Electric and Water Bills/Statement of Account Base Facilities Management Office / BFMO Window
2. Order of Payment Air Force Accounting Center (AFAC)
1. Accomplish request 1.1 Receive or
form for the issuance of acknowledge the client’s
Client and BFMO
copy of Electric and Water request. None 3 minutes
Personnel
Bills/Statement of
Account/s
1.2 Verification of the
updated outstanding
balance at PAF Utility
None Management System None 15 minutes BFMO Personnel
(PUMS) - (current account
and back account/s to be
paid).
1.3 Printing of bills at PAF
Utility Management System
None (PUMS). None 5 minutes BFMO Personnel
2. Receive the Electric 2. Issuance of

and Water Bills/Statement Bills/Statement of Account.
of Account None 3 minutes BFMO Personnel
3. Securing Order of 3. Issuance of Order of

Payment Payment.
Client and AFAC
None 3 minutes
Personnel (Admin Branch)
4. Settlement of Electric 4.1 Issuance of Official

Water Bills Receipt (O.R). Client and
Depend on Statement
5 minutes AFFC Personnel
of Account
(Collection Branch)
4.2 Encoding of Official

Receipt to the PAF Utility
AFFC Personnel
None Management System None 3 minutes
(Collection Branch)
(PUMS) for updating of
records.
Depend on Statement of
TOTAL 37 minutes
Account
43
17. Concessionaires Rental and Garbage Billing Services
This service is catering all requests of the Operating Concessionaires (owners/operators) inside CJVAB for their rental and garbage
billing monthly.
Office or Division: Base Concessionaires Management Office (BCM)

Type of Transaction: G2B
Who may avail: All Operating Concessionaires
1. Rental and Garbage Bills/Statement of Account Base Concessionaires Management Office / BCM Window
2. Order of Payment Air Force Accounting Center (AFAC)
1. Accomplish request 1.1 Receive or
form for the issuance of acknowledge the client’s Client and BCM
None 3 minutes
Rental and Garbage request. Personnel
Bills/Statement of Account
1.2 Verification of the
updated outstanding
balance at BCM Records
None None 15 minutes BCM Personnel
and Database - (current
account and back
account/s to be paid).
1.3 Printing of bills.
2. Receive Rental and 2. Issuance of

Garbage Bills/ Statement Bills/Statement of None 3 minutes BCM Personnel
of Account Account.
3. Securing Order of 3. Issuance of Order of
Payment Payment. AFAC Personnel
None 3 minutes
(Admin Branch)
44
4. Settlement of Account 4.1 Issuance of Official Client and AFFC

Receipt. Depend on Statement of
3 minutes Personnel
Account
(Collection Branch)
4.2 Encoding of O.R.
Numbers on the AFFC Personnel
None None 3 minutes
Collection Report. (collection Branch)
Depend on Statement of
TOTAL 35 minutes
Account
45
18. Base Facilities and Management Office (BFMO) Clearance
The BFMO Clearance is applied by all PAF Military Personnel, CHR (PAF-Wide) and Operating Concessionaires inside CJVAB to
determine if they have existing accountabilities and as a requirement for the issuance of their PAF Housing Board Clearance.
Office or Division: Base Facilities Management Office (BFMO)

Type of Transaction: G2G, G2B
Who may avail: All PAF Military Personnel, CHR (PAF-Wide) and Operating Concessionaires inside CJVAB.
*For Active Personnel assigned in CJVAB Applying for promotion,
ETAD, Reenlistment and Travel Abroad
1. Basic Request – One (1) Original Copy
*For Active Personnel assigned outside CJVAB Applying for promotion, Client/Respective Unit
ETAD, Reenlistment and Travel Abroad
1. Basic Request - One (1) Original Copy
2. Local Housing Clearance - One (1) Original Copy
*For Active PAF Personnel and Civilian Human resource assigned
outside CJVAB & with awarded Government Quarters Applying
Retirement
Client/Respective Unit
1. Basic request (STL) - One (1) Original Copy
2. Local Housing Clearance - One (1) Original Copy Air Force Real State Office (AFREO)
3. Deed of Agreement to include residential address - One (1) Original
Copy
4. Promissory Note - One (1) Original Copy
*For Concessionaires installed inside CJVAB

Base Concessionaires Management Office / BCM Window
Endorsement from Base Concessionaires Management (BCM)
46
1.1 Verification if client
1. Submission of
have an Existing Back Client and BFMO
requirements at BFMO None 5 minutes
Accounts in Lights and Personnel
Office/BFMO Window
Water.
have an Existing Back
None Accounts in Base Housing None 5 minutes BHBB Personnel
(GQ’s, BOQ’s, MOQ’s,
TEQ, TQ1 and Barracks).
have an Existing Back
Accounts in Base
Concessionaires.
1.4 Approval/signature of BFMO Personnel, Chief,
the Chief, BFMO, Group BFMO, Group
None Commander of 521st SG None 1 day Commander of 521st SG
and Chairperson of Local and Chairperson, Local
PAF Housing Board. Housing Board
2. Receive the BFMO 2. Issuance of BFMO
Clearance Clearance.
None 3 minutes BFMO Personnel
TOTAL None 1 day and 18 minutes
47
19. Application of Business Space at CJVAB
Application for Business Space is the process of applying or giving intent to avail a vacant space that maybe availed as a privilege
given to PAF personnel, dependents and qualified civilian based on basic services needed. The awarding will be commenced if there’s an
issuing vacancy of stalls and type of business. Basic services needed by the military personnel and their dependents is one of the references
in approving the said application. Moreover, the conduct of Board Deliberation is subject for schedule monthly based on the availability of
the Chairperson of Base Concessionaires Board.
Office or Division: Base Concessionaires Management (BCM)

Classification: Complex
Type of Transaction: G2G, G2B, G2C
Who may avail: All interested applicants for Business
1. Letter of Intent to Apply Business Space with SOI/Resume Client/s or Applicants of Business Space
1. Submission of 1.1 Verification of
Client and BCM
requirement requirements submitted None 3 minutes
Personnel
by the concessionaire.
1.2 Sorting of applicants
according to date of
application and services
offered.
1.3 Board Deliberation of BCM and
None None 2 hours
Applicants. Concessionaires Board
1.4 Formulation of
Resolution and Notice of
None None 1 day BCM Personnel
Award for approved
requests.
BCM Personnel,
1.5 Routing of Resolution
Concessionaires Board –
None to Board Members for their None 3 days
Chairperson, Vice-
signature.
Chairperson and
48
Members
1.6 Approval/notation of
None
the Base Commander.
None 1 day WC, 520th ABW
2. Receive the copy of 2.1 Issuance of copy of
approved Resolution and approved Resolution and
None 1 day BCM Personnel
Notice of Award Notice of Award to the
awarded applicant/s.
2.2 Notify those applicants
not yet included on the
approved list of awarded
None of business space thatthey None 5 hours BCM Personnel
will be included on the
next schedule of Board
Deliberation.
6 days, 7 hours and
TOTAL None
13 minutes
49
20. Renewal of Revocable Permit (Concessionaires inside CJVAB)
This service can be applied by all interested existing concessionaires (both PAF Military Personnel and concessionaires) inside CJVAB
for the renewal of their business. This is a process of application by giving the intent to continue the business wherein the owner/operator
must submit all necessary documents as requirement of Base Concessionaire Management (BCM) to renew his/her contract for another one
(1) year. Moreover, the conduct of Board Deliberation is subject for schedule monthly base on the availability of the Chairperson of Base
Concessionaires Board
Office or Division: Base Concessionaires Management (BCM)

Type of Transaction: G2G, G2B
Who may avail: All Owners/Operators of Business Inside CJVAB
1. Letter of Intent to Apply/Renew Business Space
2. Updated Resume/SOI of the Owner/Operator with 2x2 and 1x1 picture Owner/Operator of Business
3. List of Employees duly certified by the Owner/Operator
4. Security Clearance (Base I.D. duly issued by the ODI, 520th ABW) – th
One (1) Photocopy Office of the Director Intelligence, 520 ABW

5. Photocopy of O.R. One (1) Month Advance and Two (2) Months
Base Concessionaires Management Office / BCM Window
Deposit - One (1) Photocopy
6. Medical Certificate of Food Handlers (Food Related Services only) -
Air Force General Hospital
One (1) Photocopy
7. Sanitary Permit (Food Related Services only) - One (1) Photocopy Air Force General Hospital
8. DTI Registration (Photocopy) - One (1) Photocopy Office of the Department of Trade and Industry (DTI)
9. CDA Registration (Credit Cooperatives only) - One (1) Photocopy Office of the Cooperative Development Authority (CDA)
10. SEC Registration (Financial Institutions only) - One (1) Photocopy Office of the Securities and Exchange Commission (SEC)
11. BIR Registration (Photocopy) - One (1) Photocopy Office of the Bureau of Internal Revenue (BIR)
12. Brgy Permit and Mayor’s Permit (Photocopy) - One (1) Photocopy Office of the Municipal Mayor (Pasay City)
13. Two (2) Copies of original Signed Revocable Permit Base Concessionaires Management Office / BCM Window
Client and
requirements to BCM requirements submitted None 5 minutes
BCM Personnel
Window by the concessionaire.
50
BCM and Base

None 1.2 Board Deliberation None 2 hours
Concessionaires Board
1.3 Formulation of Board

None None 1 day BCM Personnel
Resolution.
BCM Personnel,
1.4 Routing of Resolution Concessionaires Board –
None to Board Members and DF None 4 days Chairperson, Vice-
for their signature. Chairperson and
Members
1.5 Approval/signature of Wing Commander, 520th

None None 1 day
the Base Commander. ABW
2. Issuance of one (1)

original copy of renewed
2. Receive the renewed
revocable permit to the None 30 minutes BCM Personnel
Revocable Permit
owner/s of
concessionaires.
6 days, 2 hours, 35
TOTAL None
minutes
51
21. PAF Mortuary Services
This service can be availed by the dependents who’s relative employed in AFP, DILG personnel and other authorized civilians.
Office or Division: PAF Mortuary

All active AFP, PNP, BFP, BJMP and PCG personnel, retired AFP, PNP, BFP, BJMP and PCG personnel, Civilian
Who may avail: Human Resource and Authorized Civilians.
A. PAF Active Personnel and other AFP Branch of Service and
uniformed personnel PNP, BFP, BJMP and PCG
1. One (1) Valid I.D of Relatives of the deceased (Photocopy)
2. One (1) Valid I.D of the Deceased (Photocopy)
3. Basic Request (STL) - One (1) Original Copy
Death Certificate - One (1) Photocopy
B. PAF Retired Personnel and AFP Branch of Service and uniformed
personnel PNP, BFP, BJMP and PCG
2. One (1) Valid I.D of the Deceased (Photocopy)
Clients/Respective Unit
4. Death Certificate - One (1) Photocopy
Retirement Order - One (1) Photocopy
C. Authorized Civilians
2. One (1) Valid I.D of Deceased (Photocopy)
4. Death Certificate - One (1) Photocopy
Endorsement Letter of Active Military Personnel - One (1) Original
Copy
1. Submission of 1.1 Submission of Basic
Client and
requirements Request and None 3 minutes
PAF Mortuary Personnel
supplementary
52
requirements.
1.2 STL to be forward to
None None 3 minutes PAF Mortuary Personnel
GOC.
1.3 STL from GOC to be
None None 30 minutes GOC Personnel
forwarded to ODO for DF.
1.4 Submission to WC,
None 520th ABW. None 3 minutes WOC Personnel
1.5 For approval WC, 520
None None 10 minutes WC, 520th ABW
ABW.
1.6 Confirmed approval of
None request to GOC, 521st SG. None 2 minutes WOC Personnel
1.7 Confirmed approval of
None request to Duty PAF None 2 minutes GOC Personnel
Mortuary.
2. Receive the copy of 2.1 Confirmed approval of
approved request and request to the client.
None 2 minutes PAF Mortuary Personnel
designated Bay to be
utilized
2.2 Designation of Bay to
be utilized.
2.3 Issuance of Statement
of Account.
3. Securing Order of 3. Issuance of Order of AFAC Personnel
Payment. None 5 minutes
Payment (Admin Branch)
4. Settlement of Account 4. Issuance of Official PAF Active and Retired
(Rental) Receipt (O.R.). Military
(Free)
Active PAF CHR

Client and
(Free)
3 minutes AFFC Personnel
(Collection Branch)
Active other AFP Branch of
Service and uniformed
personnel from PNP, BFP,
BJMP and PCG
(Php 600.00/day)
53
Retired from other AFP

Branch of Service
(Php 1,000.00/day)
CHR from other AFP

Branch of Service
(Php 1,000.00/day)
Direct Dependent of
Active PAF Personnel
(Php 600.00/day)
Direct Dependent of other

AFP Branch of Service
(Php 800.00/day)
Retired CHR
(Php 800.00/day)
Civilians
(Php 3,000.00/day)
Depend on Statement
TOTAL 1 hour and 9 minutes
of Account
LIST OF OFFICES
OFFICES CONTACT ADDRESS
520 ABW, 521st SG, 5213rd BSS,
th
Base Facilities Management Office (BFMO) 0945-417-2767 Colonel Jesus Villamor Air Base, Pasay City
0961-606-9579 / 520th ABW, 521st SG, 5213rd BSS,
Base Housing and Billeting Branch (BHBB) 0927-597-5116 Colonel Jesus Villamor Air Base, Pasay City
520th ABW, 521st SG, 5213rd BSS,
Base Concessionaire Management BCM) 0906-423-8182 Colonel Jesus Villamor Air Base, Pasay City
0956-342-7763 / PAF Mortuary, Paredes St.,
PAF Mortuary (PAFM)
0929-109-3695 Colonel Jesus Villamor Air Base, Pasay City
54

How to send feedback  Answer the feedback form and drop it at the designated drop box.
The Group Admin, 521st SG will open the Drop Box and compiles and records all feedback
submitted.
 Feedback requiring answers will be addressed immediately. The answer of the Office will
be relayed to the concerned within three (3) days of the receipt of the feedback.
Answer the complaint form and drop it at the designated drop box.
How to file a complaint
 Complaints can also be relay via telephone/cellphone call.
The Group Admin, 521st SG will open the Complaint Drop Box and evaluate each complaint.
The Group Admin, 521st SG shall inform the SC and Ex-O of 5213rd BSS on the received
complaints.
 Upon evaluation and approval of SC and Ex-O of 5213rd BSS, the investigation shall be
How complaints are processed initiated and complaints shall be referred directly to personnel concerned for comment or
explanation. The NCOIC of BFMO, BHBB and BCM shall create a report after the
investigation.
 The NCOIC of BFMO, BHBB and BCM will recommend feedback to the client subject for
approval of the SC, 5213rd BSS.
ARTA: complaints@arta.gov.ph/1-ARTA
(2782) BFMO: 0945-417-2767
BHBB: 0961-606-9579/0927-597-5116
Contact Information of ARTA, BFMO, BHBB, BCM
BCM: 0906-423-8182
and BSS Operation
BSS Operation: 0956-342-7763/0929-109-3695
Email Address: bss5213@yahoo.com
bss5213rd@gmail.com
PCC: 8888
CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
55
I. MANDATE
To enhance professionalism, promote honesty and integrity in the military service, instill ethical standards and inculcate
a strong sense of public accountability among military and civilian human resource in the pursuit of a common commitment
against graft and corruption in the PAF.
II. VISION
A professional organization operating with highest level of transparency and accountability in performing its mandate.
III. MISSION
Assists and advises the CG, PAF on matters pertaining to the ethical standards and enhancement of values formation
in order to maintain good order and discipline among
Military and civilian personnel of the PAF.
IV. SERVICE PLEDGE

We, the Officers, Enlisted Personnel and Civilian Human Resource of the OESPA leads in the promotion of honesty, integrity
and public accountability with the end in view of preventing graft and corruptions and sworn to serve with utmost responsibility,
honesty and transparency.
56
22. Public Access/Photocopy/Authentication of Certified True Copy of SALN Form
The public access and authentication of SALN Form of PAF Personnel may be availed by all PAF Personnel and any requesting
Agency outside PAF provided with authorization.
Office or Division: SALN Branch

Type of transaction: Government to Citizen/Government to Government
Who may avail: PAF Military Personnel/Civilian Human Resource/Clients
1. Copy/ies of SALN for authentication
2. *Two (2) Valid IDs (public access only) Client/Requesting party/Authorized Representative
3. *Authorization Letter if not personally requested (for access only)
CLIENTS STEP AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPOSIBLE
1. Requesting Party shall 1.1 Personnel of SALN
fill-out the Request Form Branch shall receive the
available at Duty Office filled-out Request Form
Guard with two (2) valid from the requesting party
IDs and submit to SALN and verify the records. Duty Office Guard/
None 3 minutes
Branch Personnel at SALN Branch Pers
OESPA, HPAF stating the
purpose/reason for
requesting a copy of
SALN
1.2 if the requested
SALN
is on file, the same shall
be
presented to the Records Duty Office Guard/
None Chief for verification/ None 5 minutes
SALN Branch Pers
examination
* If the request is denied,

SALN Branch Personnel
57
will inform the requesting

party on the cause of
denial and advise on how
to remedy the same.
2. Requesting Party shall 2. The photocopy of
receive the authenticated requested SALN shall
SALN Copy and check the route to the Duty
document Authenticating Officer to
examine and thereafter Duty Office Guard/ SALN
None 2 minutes
*If the document will be authenticate the SALN Branch Pers
used by the requesting party photocopies.
for other purposes than
personal file and
attachments for any
10 minutes for
authentication only
TOTAL None
(3 days for public
access)
58
23. Disposition of Offenses under the functions of OESPA
This service may be availed by all PAF Military Personnel/Civilian Human Resource/Citizen who want to complaint personnel
employed in the Philippine Air Force pertaining to the law under the investigative functions of OESPA.
Office or Division: Intelligence and Investigation Branch

Type of transaction: Government to Citizen/ Government to Government
Who may avail: PAF Military Personnel/Civilian Human Resource/Citizen
*All Documents shall be filed and submitted through email at
oespahpaf2018@gmail.com, or send through courier to OESPA,
HPAF, Col Jesus Villamor Air Base, Pasay City
Complaint for violation of RA 9262 (Anti -Violence Against Women &

Their Children)
Economic Abuse (Non-Support & Insufficient Support)

1. Duly accomplished Complaint Sheet from OESPA. From OESPA to be accomplished by the complainant
2. Complaint-Affidavit sworn to before a notary public or From the complainant
administered by authorized Military Officer
3. Military ID/Dependents ID Air Force Adjutant From the complainant
4. Any Government Issued ID Any Government Agency
5. PSA Documents Philippine Statistics Authority
 Marriage Certificate (if Married)
 Certificate of Live Birth of the child
6. ATM Card
7. Other supporting documents Land Bank of the Philippines
From the complainant
Physical/Psychological Violence
1. Duly accomplished Complaint Sheet from OESPA.
2. Complaint-Affidavit duly notarized or administered by From OESPA to be accomplished by the complainant
authorized Military Officer From the complainant
3. Any valid ID
From the complainant
59
4. Medico Legal Certificate duly signed by a licensed physician Any Government/Private Hospital
5. Affidavit of Witnesses (Optional) From the complainant
6. Other supporting documents From the complainant
Complaint for violation of RA 11313/RA 7877, RA 8353, SOP Nr 08,

HPAF s-2020)
1. Duly accomplished Complaint Sheet from the OESPA From the OESPA to be accomplished by complainant
2. Complaint-Affidavit duly notarized or administered by From the complainant
authorized Military Officer
3. Any Government Issued ID From the complainant/Any Government Agency
4. Affidavit of Witnesses (Optional) From the witness From the complainant
5. Other supporting evidence as proof for allegation From the witness From the complainant
Complaint for violation of RA 6713/RA 3019/ AW 95

1. Duly Accomplished Complaint Sheet from OESPA From OESPA to be accomplished by the complainant
2. Complaint-Affidavit duly notarized or administered by authorized From the complainant
Military Officer
3. Supporting documents (duly authenticated if photo copy) From the complainant
4. Affidavit of Witnesses (If any) From the complainant
For Anonymous Complaints: Only meritorious anonymous complaints/reports shall be taken cognizance of and shall be thenceforth investigated in
accordance with the guidelines provided under SOP Nr 1 dated 26 March 1993)
CLIENT STEP AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
Investigation for violation of RA 9262 (Non-Support/ Abandonment)
*Walk-in Complainant 1. Receive the complaint,
1. Complainant will sign- conduct initial interview,
inon the Visitor’s assist in filling-out of
Logbook, fill-up of complaint sheet, advise the None 5 days
complaint sheet and shall complainant on the procedure Office Duty Guard
submit Complaint- and shall submit Complaint-
Affidavit duly notarized Affidavit under oath and
and other supporting supporting documents. (5
documents. days)
2. Complainant will proceed 2. Summon the respondent Investigator (OESPA,
to OESPA for mediation. and thecomplainant for None 7 days HPAF)
60
mediation
3. Client receive the letter 3.1 If the mediation
informing the resolution of proceeding is successful,
the complaint. Deputy Chief, OESPA will
recommend the dropping
and closure of the None 2 days Investigator (OESPA,
complaint to the C, OESPA. HPAF)
3.2 The duty Investigator
will inform the client on the
resolution of the case.
TOTAL None 14 days
Investigation for violation of RA 3019, RA 6713, RA 7877 (Sexual Harassment), RA 11313 (Safe Spaces Act), RA 9262 (Economic/Physical/
Psychological Abuse)
CLIENT STEP AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Complainant will sign- 1. Receive the complaint,
inon the Visitor’s conduct initial interview,
Logbook Presentation of
complainant’s evidence,
assist in filling-out of
complaint sheet, advise the
complainant on the None 1 day Office Duty Guard
procedures and evaluation
of the complaint, non-
meritorious complaint
outright dismissal, if
meritorious, proceed to
investigation proper.
2. Pursuing of Complaint 2.1 Summon the
respondent to serve the None 7 days
Charge Sheet together Investigator on case
with a copy of the
complaint.
2.2 Respondentshall
None submit his/her Counter None 5 days Investigator on case
Affidavit and other
61
supporting document.
2.3 Duty investigator will
evaluate the case based
on the documents on hand
None and submit his Report of
None 5 days Investigator on case
Investigation with
recommendation to
Deputy Chief, OESPA for
approval.
2.4 Recommendation of
Deputy Chief, OESPA will
be routed to AJA, OA-1,
None None 10 days Investigator on case
OSAS, Chief, OESPA for
concurrence and to CG,
PAF for approval.
3. Client receive the letter 3. If CG, PAF approved the
informing the resolution of recommendation, OESPA
the complaint. will furnish OA-1 for the
implementation of the C, OESPA/CG, PAF
approved sanction and None 1 day
furnish the concern Unit,
the complainant and
respondent on the final
disposition of the case.
Respondent has 15 days
to appeal the adverse
decision upon receipt
thereof
TOTAL None 29 days
62

 Answer the client feedback form and drop it at the designated drop
box in front of the Admin Office.
How to send feedback
 For inquiries and follow-ups, clients may contact the following cellphone
numbers: 09551155772 (viber number also) email: oespahpaf2018@gmail.com
 Every Friday, the Admin Officer opens the drop box and compiles and records all
feedback submitted.
 Feedback requiring answers are forwarded to the relevant branch and they are
required to answer within three (3) days of the receipt of the feedback. The answer of
the office is then relayed to the client.
 Answer the client’s Complaint Form and drop it at the designated drop box in front of
the front of the Admin Office. Complaints can also be filed via email. Make sure to
provide the following information: - Name of person being complained - Incident -
How to file a complaint Evidence
 For inquiries and follow-ups, clients may contact the following cellphone numbers:
09551155772 (viber number also) email: oespahpaf2018@gmail.com
 The Admin Officer opens the complaints drop box on a weekly basis and evaluates
each complaint. Upon evaluation, the Admin Officer shall start the investigation and
How complaints are processed forward the complaint to the relevant division for their explanation. The Admin Officer
will create a report after the investigation and shall submit it to the Chief of Office for
appropriate action.
PCC: 8888
CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
63
I. MANDATE
To effectively, efficiently and equitably render legal services to the Philippine Air Force (PAF) and its subordinate units
for the legitimacy of every military action in support of the accomplishment of the mission of the PAF.
II. VISION
A professional and competent legal service anchored on truth, justice and fairness responsive to the legal
requirements of the PAF.
III. MISSION
To ensure that the activities of PAF proceed in accordance with law and authority as the legal adviser of the
Commanding General, PAF.
IV. SERVICE PLEDGE
We, the men and women of the Office of the Air Judge Advocate, undertake to uphold and render JUSTICE,
ASSISTANCE, GOOD CHARACTER and OBJECTIVITY We, therefore, guarantee that our services shall be in accordance with
law, rules and regulations, so help us God.
64
24. Authentication of Documents
The Office of the Air Judge Advocate certifies that the documents are certified correct from the original copy presented to the Authenticating Officer.
Office or Division: Admin Branch

Who may avail: Active/Retired Military Personnel, Military Dependents, PAF Civilian Human Resource, PAF Applicants
1. One (1) Original copy of document to be authenticated Office/Agency issuing the document
1. Client conveys intent for 1.1 Receive documents
authentication None 2 minutes Duty NCO
1.2 Verify genuineness of

the original documents/If
appears to be original,
None None 5 minutes Legal Officer
photocopies will be stamped
and signed by the Legal
Officer
2. Client receives the 2. Documents will be
authenticated documents released to the client None 3 minutes Legal Officer
65
25. Rendering Legal Advice
The Office of the Air Judge Advocate renders legal advice, opinion and provides legal assistance to PAF units. In particular, Staff Judge
Advocates are assigned to the different units of the PAF to cater to the latter’s needs in connection with legal issues and problems whether
related to the service or personal issues and concerns.
Office or Division: Military Affairs Branch, Contracts Branch, Claims Branch, Professional Branch, Justice Branch
Who may avail: Active/Retired Military personnel, Military dependents, PAF Civilian Human Resource
For Active AFP/Retired employees
1. AFP issued ID
For Dependents Only Air Force Adjutant
1. Dependent's ID
1. Client signifies intent to 1.1 Provide legal advice
avail legal advice form to be filled-up by the None 2 minutes Duty NCO
client.
1.2 Assess the nature of
None inquiry and refer the matter None 3 minutes Duty NCO
to concerned branch.
2. Client will be advised by a 2. JAGS Officer will give the
JAGS Officer (1 hour legal advice.
None 5 minutes Legal Officer
depending on the nature of
the inquiry)
10 minutes
TOTAL None (from request until the
referral to a JAGS Officer)
66

 Answer the client feedback form and drop it at the designated drop box in front of the Admin Office.
Contact info: 09561571834
How to send feedback email: oaja_paF@yahoo.com
Jose P Laurel Hall of Justice,
OAJA, CJVAB, Pasay City
 Every Friday, the Admin Officer opens the drop box and compiles and records all feedback submitted.
 Feedback requiring answers are forwarded to the relevant divisions and they are required to answer
within three (3) days of the receipt of the feedback. The answer of the office is then relayed to the
client.
 For inquiries and follow-ups, clients may contact the following cellphone numbers: 09561571834
 Answer the client Complaint Form and drop it at the designated drop box in front of the front of the Admin
Office. Complaints can also be filed via email. Make sure to provide the following information: - Name of
How to file a complaint person being complained - Incident - Evidence
 The Admin Officer opens the complaints drop box on a weekly basis and evaluates each complaint.
 Upon evaluation, the Admin Officer shall start the investigation and forward the complaint to the
relevant division for their explanation. the Admin Officer will create a report after the investigation and
shall submit it to the Chief of Office for appropriate action.
 The Admin Officer will give the feedback to the client.
 For inquiries and follow-ups, clients may contact the following cellphone numbers: 09561571834 /
09474591385
ARTA CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
67
I. MANDATE
To effectively and strictly adhere all matters pertaining to the maintenance of order and discipline, enforcement of laws,
orders and regulations in support to the accomplishment of the PAF mission.
II. VISION
Zero Offense, Zero Tolerance
III. GENERAL FUNCTION

Assists and advises the CG, PAF by keeping him informed on all matters pertaining to the maintenance of order and
discipline; enforcement of laws, orders and regulations.
IV. SERVICE PLEDGE

We, the military and civilian personnel of the Office of the Air Force Provost Marshal, Headquarters Philippine Air Force
commit to serve our clientele both the military and civilians and adhere to the rule of law.
Specifically we shall:
Address all complaints whether walk-in or letter complaint accordingly by its merit.
Act on complaints with cause/substantiated by summoning the respondent for confrontation. If no amicable settlement
will be arrived at, respondent will be summoned to shed light on the complaint against him/her and shall be given ample time to
present pieces of evidence and witnesses.
68
Oblige the investigator on the case, after thorough evaluation, to prepare the Investigation Report (IR) containing the
necessary attachments/exhibits collated with the dispositive portion containing the investigator’s recommendation. Likewise, the
investigator prepares the SDF of AFPM addressed to the approving authority (CG, PAF) summarizing the facts and finding on
the case with the recommendation. Then, it will be submitted to AFPM for his appreciation/approval/signature.
Submit to CG, PAF the final copy of the SDF upon AFPM’s approval and signature thereon in coordination with AJA and
concurrence of A-1 and A-2 (for cases of their concern) thru CAS and VC, PAF for approval of the recommended action.
Inform the Unit Commander concerned of the recommended action as approved by CG, PAF.
Treat all complaints with utmost confidentiality.
69
26. Receiving, Investigation/Disposition of Complaints/Reports of Misconduct of PAF Personnel
The Office of the Air Force Provost Marshal receives and addresses complaints and allegations against PAF military and civilian
personnel whether walk-in or letter for misbehaviour/misconduct on matters involving offenses against person and properties, disturbance of
peace and public order and individual violations of laws and regulations.
Office or Division: Public Assistance and Complaint Branch

Type of Transaction G2C,G2G
Who may avail: a. Active/Retired Military Personnel
b. Active/Retired Civilian Employees
c. Civilian Complainants
1. Duly accomplished Complaint Sheet/Letter Complaint from the From the Public Assistance and Complaint PACB) Branch, OAFPM to be
OAFPM accomplished by the complainant
2. Relevant/Pertinent Supporting Documents (one (1) original copy as
necessary) From the complainant
1. Complainant files 1.1 Interview the
Duty Investigator
complaint for the misconduct complainant and the merit of None 30 minutes
(OAFPM, HPAF)
complaint.
1.2 Log-in of the complainant
Duty Investigator
None and accomplish thecomplaint None 30 minutes
(OAFPM, HPAF)
sheet.
2. Submission of complaint 2.1 Require the complainant
Duty Investigator
Affidavits and other to submit affidavit and other None 5 days
(OAFPM, HPAF)
supporting documents supporting evidence.
2.2 Prepares summons to Duty Investigator
None None 7 days
complainant and respondent. (OAFPM, HPAF)
3. Complainant and 3.1 Complainant and
respondent appear before respondent undergo
Duty Investigator
the OAFPM upon receipt of mediation. None 2 hours
(OAFPM, HPAF)
summon for mediation
70
3.2 If the parties opt to settle

amicably their
issues/problems, following
Duty Investigator
documents shall be 3 days
(OAFPM, HPAF)
accomplished:
-Written Deed of Agreement
-Affidavit of Desistance
4. Complainant participates 4.1 Case will be referred to
in the conduct of formal Unit concerned for the
investigation conduct of formal
investigation. Respondents
and complainant shall be
given 7 days to submit
Investigator, Provost
following supporting
None 7 days Marshal and Commander
documents:
of Unit Concerned
a. Respondents receives the
complaint and other
supporting evidence and
submits his or her Counter
Affidavit.
b. Complainant receives the
Counter Affidavit and other Duty Investigator
None None 5 days
supporting documents and (OAFPM, HPAF)
submits reply.
c. Respondent receives the
A-1, AJA, SAS, OCAS,
None reply and submits his/her None 5 days
VCG, CG, PAF
answer.
d. Complainant receives
Duty Investigator
None answer to the reply and may None 5 days
(OAFPM, HPAF)
opt to submit an answer.
4.2 Unit shall prepare
Report of Investigation (ROI) Duty Investigator
None None 21 days
and forward the same to the (OAFPM, HPAF)
OAFPM.
71
5. Parties await disposition 5.1 OAFPM receives ROI

of case, OAFPM shall inform and evaluates case.
upon approval of the CG,
PAF. 5.2 Prepares EDSF to CG, Duty Investigator
None 7 days
PAF for approval of (OAFPM, HPAF)
recommended
action/information to be
signed by CAS.
5.3 Concerned staff
proofread, reviews and
A-1, AJA, SAS, OCAS,
None approve the recommended None 5 days
VCG, CG, PAF
action (A-1, AJA, SAS,
OCAS, VCG, CG, PAF)
5.4 If CG, PAF approved the
recommendation, OAFPM
will furnish OA-1 for the
implementation of the
approved sanction and
Duty Investigator
None furnish the concern Unit and None 30 minutes
(OAFPM, HPAF)
respondent on the final
disposition of the case.
Likewise, the complainant
will be informed thru letter on
the disposition of the case.
70 days 3 hours and 30
TOTAL None None
minutes
If the case was amicably settled the following process will follow:
1. Complainant files 1.1 Interview the
Duty Investigator
complaint for the misconduct complainant and the merit of None 30 minutes
(OAFPM, HPAF)
complaint.
1.2 Log-in of the
Duty Investigator
None complainant and accomplish None 30 minutes
(OAFPM, HPAF)
the complaint sheet.
72
2. Submission of complaint 2.1 Require the complainant

Duty Investigator
Affidavits and other to submit affidavit and other None 5 days
(OAFPM, HPAF)
supporting documents supporting evidence.
2.2 Prepares summons to
Duty Investigator
None complainant and None 7 days
(OAFPM, HPAF)
respondent.
3. Complainant and 3.1 Complainant and
respondent appear before respondent undergo Duty Investigator
None 2 hours
the OAFPM upon receipt of mediation. (OAFPM, HPAF)
summonses for mediation
3.2 If the parties opt to settle
amicably their
issues/problems, following
Duty Investigator
None documents shall be None 1 day
(OAFPM, HPAF)
accomplished:
-Written Deed of Agreement
-Affidavit of Desistance
TOTAL None 13 days and 3 hours
73

 Answer the client feedback form and drop it at the designated drop box in front of the Admin Office.
Contact info: 09174566118
How to send feedback email: oafpmhpaf@gmail.com;
oafpmnew@gmail.com
OAFPM, CJVAB, Pasay City
 Every Friday, the Admin Officer opens the drop box and compiles and records all feedback submitted.
Feedback requiring answers are forwarded to the relevant divisions and they are required to answer within
How feedbacks are processed three (3) days of the receipt of the feedback. The answer of the office is then relayed to the client.
 For inquiries and follow-ups, clients may contact the following cellphone number: 09174566118
 Answer the client Complaint Form and drop it at the designated drop box in front of the front of the Admin
Office.
How to file a complaint  Complaints can also be filed via email. Make sure to provide the following information: - Name of person
being complained - Incident – Evidence
 The Admin Officer opens the complaints drop box on a weekly basis and evaluates each complaint.
 Upon evaluation, the Admin Officer shall start the investigation and forward the complaint to the relevant
division for their explanation.
 The Admin Officer will create a report after the investigation and shall submit it to the Chief of Office for
appropriate action.
 The Admin Officer will give the feedback to the client.
 For inquiries and follow-ups, clients may contact cellphone number 09174566118
8888 – Presidential Complaints Center
Contact Information of CCB, PCC, 09088816565 – CSC Contact Center ng Bayan
ARTA 1-2782 (ARTA) Anti-Red Tape Authority complaints
@arta.gov.ph 478-5091 | 478-5099
74
I. MISSION
Provide quality administrative services governed by the core values of integrity, service above self, teamwork, excellence
and professionalism.
II. VISION
An institutionalized Adjutant General Service of the Philippine Air Force responsive in providing sustainable and quality
administrative services to PAF personnel and other stakeholders.
III. MANDATE
The Adjutant General Services (AGS) shall be charged subject to such regulations as The Chief of Staff, AFP (CSAFP)
may prescribe, with the operating functions of procurement, assignment, promotion, transfer, retirement, and discharge of
officers and enlisted men of The Regular and Reserve Forces. (Sec 25b, Article II, Philippine National Defense Act of 1935).
IV. GENERAL FUNCTION
Be the operational and administrative supervisor of the Command for administrative services.
V. AGS CREED
We, the members believe that one attains:

LOYALTY, by providing service to our clientele with utmost dedication and devotion to duty imbued with the majesty of
thoughts and loftiness of ideals.
75
HONESTY, by being morally and spiritually upright, sincere in serving both military and civilian personnel, their dependents
and legal beneficiaries, from the moment they enter the service, until they are finally separated or retired optionally,
compulsorily or by force of circumstances.
INTEGRITY, by having a sound moral principle in the dispensation of awards, decorations and recognitions to deserving
AFP personnel and further vowing that we will never be remiss in doing so.
and, lastly, RELIABILITY, by being worthy of their trust and confidence and always dependable in the performance of the
mandated tasks inherent to Adjutant General’s Service.
To all these, we in Adjutant General’s Service, in order to sustain goodwill and strong sense of responsibility, do hereby
pledge and dedicate ourselves to uphold and promulgate this creed.
76
27. Issuance of AFP Identification Card
The application and renewal for AFP Identification Card may be availed by all PAF Military Personnel, Civilian Human Resource and
authorized dependents.
Office or Division: ID Section, Records Management Branch, OAFA

Classification Simple
Type of Transaction G2G, G2C
Who may avail PAF Military and their dependents, Reservists, and Civilian Human Resource
A. For Active Military Personnel, dependents and CHR
Application form is downloadable at PAF Website

1. Duly accomplished application form thru Online Submission
(https://www.paf.mil.ph) Office of the Air force Adjutant(OAFA) Corner
2. Updated Electronic-Military Personnel File/Electronic-CPF PAF Human Resource Management Information System (HRMIS)
B. For Reservist
1. Duly accomplished application form with control number from the Application form is downloadable at PAF Website
Air Force Reserve Command, Command Adjutant or Air Reserve (https://www.paf.mil.ph) OAFA Corner
Centers thru Online Submission
2. Appointment, Promotion, Annual Active Duty Training/ Unit Active RRA/C1/C8 of Air Force Reserve Command and/Air Reserve Centers
Duty Training Order (one (1) Copy of each)
C. For renewal of AFPIC

(https://www.paf.mil.ph) OAFA Corner
2. Picture of old AFPIC Requesting Party
3. If lost, attach Police Blotter Report and Affidavit of Loss Unit JAGO/OAJA/Security Forces Squadron
Schedule of Availability of Service
Monday to Thursday (0800-1700)
Friday, 0800-1200 (1300 onwards- Maintenance Period)
77
1. Online submission of 1.1 RMB personnel
required documents receives the submitted
application form.
None
1.2 Counter checks the 2 minutes ID Section Personnel
completeness of uploaded
documents in the E-MPF
and other attachments
1.3 Encodes personnel or
dependent’s data;
None 1.4 Scans thumb mark and None 5 minutes ID Section Personnel
signature;
1.5 download 2x2 picture
and attach in the ID System
2. Liaison/ Admin/ 2.1 Receives applicable
authorized personnel of Unit fees for ID processing;
/Office claims and 2.2 Asks applicant to sign
PhP55.00 3 minutes ID Section Personnel
subsequent payment of on the logbook upon
AFPIC at the Customer release of ID.
Service Desk
TOTAL PhP55.00 10 minutes
Note: The 10 minutes (maximum) processing time is for one client being served at one time. The time is extended when there are two or more
clients and will depend on the speed of internet connection.
78

 Answer the client feedback form and drop it at the designated suggestion/drop box found in front of
the Message Center, OAFA or sent through the official gmail account of the OAFA.
How to send feedback  Contact info:
0995-861-0444
airforceadjutant@gmail.com
Office of the Air Force Adjutant OAFA Bldg, CJVAB, Pasay City
 Every Friday, the Chief, Admin Branch opens the suggestion/drop box, sort-out and record all
submitted feedback.
 Feedback requiring answers are forwarded to the concerned branch and they are required to
answer within three (3) days upon receipt of the feedback. The answer of the office is then relayed
to the client.
 For inquiries and follow-ups, clients may contact the following cellphone numbers and gmail
accounts:
o ID Section: 0995-861-0444 / idsectionpaf@gmail.com
o Records Management Branch: oafa.rmb / oafarecordsmanagement@gmail.com
o Pension and Gratuity Admin Branch: 0977-258-1918 / oafa.pgab / pafpgab@gmail.com
o Publication and Distribution Branch / AFADIS: oafa.pdb / oafa.pdbr@gmail.com
 Answer the client’s Complaint Form and drop it at the designated suggestion/drop box found in
front of the Message Center, OAFA.
 Complaints can also be filed via email. Make sure to provide the following information: - Name of
How to file a complaint person being complained - Incident - Evidence
 For inquiries and follow-ups, clients may contact the provided cellphone number or gmail account:
o 0995-861-0444
o airforceadjutant@gmail.com
 The Chief, Admin Branch opens the suggestion/drop box on a weekly basis and sort the
complaints.
 Upon evaluation, the Chief, Admin Branch shall start the investigation categorizing the complaint
whether it falls under Officers Board, NCO Board or Civ HR Board for dispositive action.
79
 Respective Chairperson of the Board will forward the dispositive action and recommendation to
Chief, Admin Branch and submit it to the Chief of Office for approval.
None
 The Chief Admin Branch will give the feedback to the client.
 For inquiries and follow-ups, clients may contact the provided cellphone number or gmail account:
o 0995-861-0444
o airforceadjutant@gmail.com
PCC: 8888
CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
Air Force Adjutant Directory

BRANCH CONTACT NUMBER
Public Assistance Desk/ Duty Office Guard +63995-861-0444
Administrative Branch +63995-861-0444
Records Management Branch +63999-447-9744
Publication and Distribution Branch +63965-302-8552
Pension and Gratuity Administrative Branch +63977-258-1918
Office Email Address airforceadjutant@gmail.com pafpgab@gmail.com
idsection@gmail.com oafa.pdbr@gmail.com
PAF Messaging oafa.dis oafa.admin
oafa.pgab oafa.rmb
oafa.pdbr
80
I. MANDATE
Assist and advise the Commanding General, Philippine Air Force in the exercise of command and management of all
Civil-Military Operations (CMO) to include the political, social, economic, and psychological dimension of military operations and
other activities embracing the relationships between and among the military establishment, civilian military, and community-at-
large.
II. VISION
To be become a fully equip and manned Office by 2028 capable of providing effective assistance and guidance to the
Command regarding the political, social, economic, and psychological dimension of military operations and other activities
embracing the relationships between and among the military establishment, civilian military, and community-at-large.
III. MISSION
Effectively provide assistance and advises supporting the stakeholder engagement efforts of the Command as well as
build stakeholder confidence and support to the overall mission of the Command
IV. SERVICE PLEDGE

We, the men and women of the Office of the Assistant Chie of Air Staff for CMO, OA-7 undertake and uphold to provide
effective assistance to the Filipino People in support to building stakeholder support and confidence to the Command.
81
28. Stakeholder Engagement
The Office of the Assistant Chief of Air Staff for Civil-Military Operations, OA-7, is one of the frontline Offices of the Philippine Air
Force. As a frontline Office, OA-7 caters to a variety of individuals or group both from the public or private sector. And these clienteles are
considered by OA-7 as its external stakeholders whose concerns or requests revolve around the activities involving the two pillars of CMO,
namely the Public Affairs and Civil Affairs or commonly known as Stakeholders Engagement.
The conduct of Stakeholder Engagement thru Civil Affairs (CA) ranges from Civil Relations (CIVREL) to Civic Action (CIVAC) activities
and programs.
1. Civil Relations (CIVREL)
CIVREL is a component activity of Civil Affairs that seeks to promote cooperation and collaboration between the military and the
civilian authorities. It enhances and supports the conduct of civilian-oriented activities and promotes cooperation with the people in the
community. It involves the participation of PAF personnel in civilian-led initiatives or activities and the military supports in planning and
implementation of their programs. CIVREL activities include the following:
a) Inter-agency Coordination activities - the military interface with other government agencies towards the implementation or
acquisition of local resources, facilities, and support to government programs.
b) Participation in cause-oriented initiatives - the activities involve the development process, civilian empowerment, and giving access
to development programs of the government.
c) Participation in socio-cultural activities - the activities that require involvement on the protection and preservation of cultural
assets including arts, monuments, and archives, and relish and value the customs, traditions, and local practices.
d) Participation in national/local historical events - the activities that require involvement in bringing pride and honor on the national
and local historical events.
e) Key Leader Engagement (KLE) - Commanders and leaders at all levels are encouraged to engage decision makers at their
respective areas of operation and create activities that are beneficial for the national goals and objectives of the government. Some KLE
activities include bilateral talks, speeches, featured interviews and conferences.
82
2. Civic Action (CIVAC)

CIVAC is a component activity of CA that encourages all stakeholders in supporting military initiated activities with developmental and
sociological purposes in order to deliver or aid the delivery of government services to the Filipino people. It is characterized by activities that
are generally community development-oriented. For instance, the delivery of basic services especially in the remote areas that is not
accessible to transport vehicles and areas known as infiltrated by the enemy to implement its programs/projects.
Activities under CIVAC include the following:
a) Medical and dental services which include treatment, consultation, surgery, and health and sanitation advocacy. These activities
are often conducted in remote areas to address health problems in the communities.
b) Engineer capability assistance which involves construction and repair of infrastructures for the benefits of the community.
c) Humanitarian assistance and disaster response (HADR) which includes disaster preparedness, mitigation, and relief operations.
d) Environmental protection activities which include those activities that help in ensuring implementation and compliance of
environmental laws, participation in community environment protection programs, reforestation projects, and assistance in anti-illegal logging
campaigns in coordination with law enforcement.
Office or Division: Directorate for Civil Affairs, OA-7/ DCMO, PAF Units
Type of Transaction G2C, G2G
Who may avail: Non-Government Organizations, LGU, Government Agency
1. Letter request with the following information:
a. Company/Organization Information
b. Purpose of the requested activity Requesting party
c. Contact information
d. Date and venue
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit letter request 1.1 Screening and interview
addressed to the CG, PAF/ w/ the requesting party
Unit Commander of PAF
None 30 minutes Civil affairs personnel
Units through email address:
oa7cmo@gmail.com and *Interview can be done thru
interview can be done thru Video Teleconferencing
83
Video Teleconferencing
1.2 Letter will be forwarded
to Concerned Units for
comment/appropriate action
None 1 working day Civil affairs personnel
None
*Letter can be forwarded thru
EDFS, PAF Messaging
System and email.
1.3 Concerned unit to
comment on the requested
services
None 3 working days Civil affairs personnel
None
*Comments can be sent thru
EDFS, PAF Messaging
System and email.
2. Attend the coordinating 2.1 Coordinating/
conference planning conference with the
requesting party and
concerned PAF unit
None 2 Hours and 30 minutes Civil affairs personnel
*Coordinating/planning can
be done thru Video
Teleconferencing
2.2 Communication to
Commanding General, PAF
or Unit Commander for
Approval
Upon approval of A-7, Civil
7 working days
*Approval of the activity None Affairs Personnel will route
None
depends on the availability to A-3, SAS, VCG, CG, PAF
of requirements, Command
schedule and alert condition
inside base.
84
3. Received update thru the 3. Inform the requesting

Civil Affairs contact person party on the status of the
request thru letter.
None 2 working days Civil affairs personnel
* Inform in advance thru
mobile telecommunications
and letter can be sent thru
email
Total None 13 Days and 3 hours
85

 Feedback may be indicated in the PAF CMO Survey form which will provided after the processing
of the requests.
 Stakeholder feedbacks are generated from the PAF CMO survey to form part of the reports to the
office of the Office of the Ethical Standards and Public Accountability (OESPA)
 Complaints may be sent through the official e-mail of the office (cmo_a7@yahoo.com;
oa7cmo@gmail.com ). Complaints should contain the following:
How to file a complaint o Name of Complainant
o Name of person being complained or activity being complained
o Details of the incident
o Evidences supporting the complaint
 Complaints are processed as follows:
o Collection of complaints from PAF CMO Survey and other means (Emails, verbal, formal letters)
How complaints are processed o Complaints will be reported to the Assistant Chief of Air Staff for CMO for proper disposition
o Complaints and action taken will be reported to the Office of the Office of the Ethical Standards and
Public Accountability (OESPA)
 Office of the Assistant Chief of Air Staff for CMO
Contact Information: OA-7 o Mobile: 0915-902-2581
o PLDT: 8853-5047
o Military Line; 6607
PCC: 8888
+63(2)-8736-8645
Contact Information of CCB, PCC, +63(2)-8736-8603
ARTA +63(2)-8736-8629
+63(2)-8736-8621
CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
86
INTERNAL SERVICES
87
1. Civilian Human Resource Promotion
The process of Civilian Human Resource applying for promotion.
Office or Division: Civilian Human Resource Affairs Department

Type of Transaction: G2G
Who may Avail: Civilian Human Resource
1. Work Experience Sheet (1 Original)
2. Endorsement from Unit (1 Original) Unit
3. Personal Data Sheet (CS Form No. 2012 Revised 2017) (1 Original) Downloadable online
4. Authenticated copy of Eligibility (1 Authenticated Copy) Civil Service Commission Regional Office
5. Transcript of Records (1 Original)
6. Diploma (1 Original) School Registrar
7. DLO Clearance (1 Original) OA1
8. Individual Performance Commitment and Review (IPCR) (1 Original) Concerned Personnel
9. PSA Marriage Contract (if applicable) (1 Original)
10. PSA Birth Certificate (1 Original) Philippine Statistics Authority
1. Forward application 1.1 Send PAF Message
6 working days before
(endorsed by Commander) of the vacant positionsfor
the deadline for
and requirements at deliberation None CHRD, Personnel
submission
CHRD Personnel
PAFHRMC of application
1.2 Publish list of 6 working days upon receipt Civ HR and Unit
None None
Personnel for promotion of the PAF Message concerned
1.3 Line up and inform final 2 working days after the
None schedule of deliberation None deadline of submission of CHRD, Personnel
applications
2. Attend HRMPSB 2.1 Conduct Board CHRD, PAFHRMC and
None 1 working day
Deliberation Deliberation HRMPSB
2.2 Finalize HRMPSB 2 working days after the CHRD, PAFHRMC and
Deliberation Result None
HRMPSB Deliberation HRMPSB
88
2.3 Inform internal

applicants on the
Deliberation Result and CHRD, PAFHRMC and
None None 2 working days
advise selected promotes HRMPSB
to submit promotional
appointment requirements
2.4 Prepare Hours/
None Resolution of Deliberation, None 2 working days CHRD Personnel
PDF, Appointment Forms
3. Submit requirements 3.1 Collect requirements 2 working day after
to CHRD Personnel None notice on the result of CHRD Personnel
PAFHRMC deliberation
3.2 Prepare Completed
Staff Work (CSW) of 2 working days from the
None None CHRD, Personnel
appointment folders and receipt of requirements
transmit to OA-1
3.3 Prepare/Process SDF
of HRMPSB Hours/ Within 10 working days
None Resolution and CSW of None after receipt of CSW of DCA, OA-1
appointments for CG’s appointment folders
approval
4. Attend Oath taking 4. Oath of Office/ 2 working days upon
CHRD, PAFHRMC/DCA,
Ceremony Assumption to duty None issuance of
OA-1
appointments
TOTAL None 37 days
89
2. Compulsory or Optional Retirement and Separation of Civilian Human Resource
The process of Civilian Human Resource applying for Compulsory Retirement, Optional Retirement and Separation.

1. Basic Request (1 Original)
2. AGO Form 110 with picture (1 Original)
3. Indorsement from Unit signed by Unit Commander (1 Original)
4. Retirement Form (for RA 1616 only) (1 Original) Unit
5. Application for Life Insurance Benefit (GSIS Form) (1 Original)
6. Original copy of GSIS policy contract (1 Original)
7. Unit Clearance (1 Original)
8. DLO Clearance (1 Original) Discipline Law & Order (DLO), OA-1
9. AFAC Clearance (1 Original) Air Force Accounting Center (AFAC)
10. PSA Birth Certificate (for RA 8291 only) (1 Original) Philippine Statistics Authority
11. Latest SALN (1 Original) Person concerned
12. Waiver for Physical/PE Result (1 Original)
13. Declaration of Pendency/Non-Pendency Case (1 Original) Unit
1. Submission of complete 1.1 Ensure completeness
required documents to of documents
None 20 minutes CHRD Personnel
CHRD Personnel
PAFHRMC
1.2 Prepare STL for
indorsement to OA-1
None None 20 minutes CHRD Personnel
requesting approval by CG,
PAF on the said request
1.3. Generate and print
None signed Personnel Orders None 1 working day OA-1 Personnel
and submit/forward to OA-1
90
1.4 Validates/Approves
None Personnel Orders thru None 1 working day OA-1 Personnel
FICOPS
2. Receives the 2. Issuance of Orders once
retirement/separation orders the request for retirement/
None 1 working day OAFA Personnel
separation has been
approved
TOTAL None 3 days and 40 Minutes
91
3. Resignation of Civilian Human Resource
The process of Civilian Human Resource applying for Compulsory Retirement, Optional Retirement and Separation.

1. Resignation Letter (1 Original)
2. AGO Form 110 with picture (1 Original)
Unit
3. Endorsement from Unit signed by Unit Commander (1 Original)
4. Unit Clearance (1 Original)
5. DLO Clearance (1 Original) Discipline Law & Order (DLO), OA-1
6. AFAC Clearance (1 Original) Air Force Accounting Center
7. Statement of Last Payment (1 Original) Air Force Finance Center
8. Service Record (1 Original) PAF Human Resource Management Center
9. Latest SALN (1 Original) Person concerned
10.Waiver for Physical/PE Result (1 Original)
11.CSC Form 6 - Leave Form (if to commute leave credits) (1 Original) Unit
12.Leave Ledger (if to commute leave credits) (1 Original)
13.Ombudsman Clearance (1 Original) Office of the Ombudsman
1. Submission of 1.1 Ensure completeness
complete required of documents
None 20 minutes CHRD, Personnel
documents to CHRD
Personnel PAFHRMC
1.2. Prepare STL for
endorsement to OA1
None None 10 working days CHRD, Personnel
92
1.3. Request for

Ombudsman Clearance PhP150.00 – for
None 2 working days CHRD, Personnel
Ombudsman Clearance
1.4. Assist, log-in and

endorse the client and or
OAFA/ PGAB Customer
None authorized liaison to PGAB None 1 working day
Service Personnel
personnel for application of
Retirement/Separation
1.5. Receive, check the
completeness of
requirements, validate and OAFA/ PGAB Customer
None None 1 working day
process the submitted Service Personnel
application for Retirement/
Separation.
1.6 Prepare E-SDF for
OAFA/ PGAB Customer
approval of CG PAF re
None None 10 working days Service Personnel/ PDBr,
publication of orders for EP.
OAFA
1.7 Prepare STL to
AFPPGMC once E-SDF is
OAFA/ PGAB Customer
None approved by CG, PAF for None 10 working days
Service Personnel
processing of 36 MLR
Prepare STL to AFFC
1.8 AFFC to receive,
check completeness of
None documents, validate and None 20 minutes AFFC/CCFB Personnel
process the submitted
application
1.9 PAFHRMC will be
notified once the application
None None 20 minutes AFFC/CCFB Personnel
is transmitted to AFFC
93
1.10 Preparation of Check

and Disbursement Voucher AFFC/CCFB Personnel
for Signatory
2. Receive the Claims 2. Inform Claimant that the

Claims were transferred thru CHRD Personnel
None 1 working day
ATM/Check
PhP150.00 – for
TOTAL 36 days and 1 hour
Ombudsman Clearance
94
4. Commutation of Leave Credits for Retiring/Separating Civilian Human Resource
The process of Civilian Human Resource applying for Commutation of Leave Credits for Retirement/ Separation.

1. Resignation Letter(1 Original)
2. AGO Form 110 with picture(1 Original)
3. Endorsement from Unit signed by Unit Commander(1 Original) Unit
4. Unit Clearance(1 Original)
5. DLO Clearance(1 Original) Discipline Law & Order (DLO), OA-1
6. AFAC Clearance(1 Original) Air Force Accounting Center
7. Statement of Last Payment(1 Original) Air Force Finance Center
8. Service Record(1 Original) PAF Human Resource Management Center
9. Latest SALN(1 Original) Concerned Personnel
10. Waiver for Physical/PE Result(1 Original)
11. CSC Form 6 - Leave Form (if to commute leave credits) (1 Original) Unit
12. Leave Ledger (if to commute leave credits) (1 Original)
13. Ombudsman Clearance(1 Original) Office of the Ombudsman
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID ROCESSING TIME PERSON RESPONSIBLE
1. Submission of complete 1.1 Ensure completeness of
required documents to CHRD documents None 20 minutes CHRD Personnel
Personnel PAFHRMC
1.2 Prepare STL for
endorsement to OA1
None None 10 working days CHRD Personnel
1.3 Request for PhP150.00
None 2 working days CHRD Personnel
Ombudsman Clearance Ombudsman Clearance
1.4. Assist, log-in and OAFA/ PGAB Customer
endorse the client and or Service Personnel
95
authorized liaison to
PGABpersonnel for
application of
Retirement/Separation
1.5 Receive, check the
completeness of
requirements, validate and OAFA/ PGAB Customer
process the submitted Service Personnel
application for Retirement/
Separation.
1.6 Prepare E-SDF for OAFA/ PGAB Customer
None approval of CG PAF re 10 working days Service Personnel/ PDBr,
publication of orders for EP OAFA
1.7 Prepare STL to
AFPPGMC once E-SDF is
OAFA/ PGAB Customer
None approved by CG, PAF for None 10 working days
Service Personnel
processing of 36 MLR
Prepare STL to AFFC
None documents, validate and None 20 minutes AFFC/CCFB Personnel
application
1.9 PAFHRMC will be
AFFC/CCFB Personnel
None notified once the application None 20 minutes
is transmitted to AFFC
1.10 Preparation of
AFFC/CCFB Personnel
None Check and Disbursement None 1 working day
Voucher for Signatory
2. Receive the Claims 2. Inform Claimant that the
CHRD Personnel
Claims were transferred None 1 working day
thru ATM/Check
PhP150.00 –
TOTAL 36 days and 1 hour
Ombudsman Clearance
96
5. Leave to be Spent Abroad of Civilian Human Resource
The process of Civilian Human Resource applying for Leave to be spent Abroad.

1. Basic Request(1 Original)
2. AGO Form 110 with picture(1 Original)
3. Endorsement from Unit signed by Unit Commander(1 Original) Unit
4. Unit Clearance(1 Original)
5. DLO Clearance(1 Original) Discipline Law & Order (DLO), OA-1
6. AFAC Clearance(1 Original) Air Force Accounting Center (AFAC)
7. Photocopy of Passport and Visa (if applicable) (1 Original) Concerned Personnel
8. Service Record(1 Original) PAF Human Resource Management Center (PAFHRMC)
9. Latest SALN(1 Original) Concerned Personnel
10. Individual Performance and Commitment Review (IPCR) (1 Original)
11. CSC Form 6 - Leave Form(1 Original) Unit
12. Affidavit(1 Original)
13. Travel Insurance(1 Original) Concerned Personnel
required documents to of documents
CHRD Personnel, None 20 minutes CHRD , Personnel
PAFHRMC
1.2 Prepare STL for
indorsement to OA1
None requesting approval by None 20 minutes CHRD, Personnel
CG, PAF on the said
request
97
1.3 Forward request to

OTAG, GHQ (for Civ HR
None SG-18 and above) None 1 day CHRD, Personnel
1.4 Issuance of Orders

once the request for LSA
None has been approved None 1 day OAFA, Personnel
2. Receive the Claims 2. Inform requesting unit of

the approval of the
applied leave to be spent None 1 day CHRD, Personnel
abroad
TOTAL None 3 days and 40 minutes
98
6. PAF Survivor Financial Assistance of Civilian Human Resource
The process of Civilian Human Resource applying for PAF Survivor Financial Assistance.

1. Basic Request (1 Original)
2. Indorsement from Unit signed by Unit Commander (1 Original) Concerned Unit
3. Death Certificate of deceased family member (1 Original) PSA/ Local Registrar
4. Birth Certificate (1 Original) PSA/ Local Registrar
5. Marriage Contract (if applicable) (1 Original) PSA/ Local Registrar
6. Latest Payslip (1 Original) Concerned Individual
complete required of documents
None 20 minutes
documents to CHRD
Personnel PAFHRMC CHRD, Personnel
1.2 Prepare STL to AFFC

for processing
CHRD, Personnel

None documents, validate and None 20 minutes
process the submitted AFFC/CCFB Personnel
application for PAFSFA
99
1.4 PAFHRMC will be

None notified once the None 20 minutes
application is transmitted
to AFFC AFFC/CCFB Personnel

None and Disbursement None 1 working day
AFFC/CCFB Personnel
2. Receive the Claims 2. Inform Claimant that

the Claims were None 1 working day
transferred thru
CHRD Personnel
ATM/Check
TOTAL None 3 days and 1 hour
100
7. PAF Mutual Relief System Benefit of Civilian Human Resource
The process of Civilian Human Resource who are applying for PAF Mutual Relied System Benefit.

1. Death Certificate(1 Original) PSA/ Local Registrar
2. Marriage Certificate (if claimant is spouse) (1 Original) PSA/ Local Registrar
3. Waiver of Rights to Claim (if there is more than 1 claimant) (1 Original) Concerned Individual
4. Photocopy of ID of Claimant(1 Original) Requesting Party
5. Certificate of Lifetime Membership (if applicable) (1 Original) Concerned Individual
1. Submission of complete 1.1 Ensure
required documents to completeness of 20 minutes
None CHRD, Personnel
CHRD Personnel, documents
PAFHRMC
1.2 Prepare STL to AFFC
for processing
None None 1 working day CHRD, Personnel

None documents, validate and None 20 minutes
application for PAFSFA AFFC/CCFB Personnel
1.4 PAFHRMC will be
None notified once the 20 Minutes
None
application is transmitted
to AFFC
101

and Disbursement None 1 working day AFFC/CCFB Personnel
None
2. Receive the Claims 2. Inform Claimant that

the Claims were None 1 working day CHRD Personnel
transferred thru
ATM/Check
TOTAL None 3 days and 1 hour
102
I. MANDATE
To effectively and efficiently disburse funds of the PAF strictly in accordance with laws and regulations outside PAF
and renders report as required under existing regulation and provides financial services to personnel and units including
those detailed outside PAF bases on sites and other clients’ agencies served by the PAF.
II. VISION
A more capable and credible Air Force Finance Center equipped with automated and integrated systems to provide
financial services of global standards
III. MISSION
To provide financial services to the PAF
IV. SERVICE PLEDGE
We, the men and women of the Philippine Air Force Finance Center, Undertake to uphold and render Efficient and
effective Financial services we, therefore, guarantee that our services shall be in accordance with law, rules and regulations,
so help me God
103
8. PAF Provident Fund Loan
The Office of the PAF Provident Fund provides the granting of benefits and loans to Officers and Civilian Employees of the Philippine Air Force
for their Education or that of their Children; for their hospitalization or that of their immediate dependents; for minor but immediately needed repair of
their houses; and for other similar purposes to be determined by the Board of Trustees.
Office or Division: PAF Provident Fund

Type of transaction: G2G
Who may avail: All PAF Military and Civilian Human Resource Personnel
Photocopies of the following:
1. Duly accomplished Loan Application Form with one (1) 2x2 Picture in HAFFC (PAF Provident Fund Office) & Any Base Finance Service
Uniform and notarized by Notary Public (with dry seal) on First and Offices (BFSOs)
Third Page
2. Marital Consent or Certificate of Singleness Form
3. Other Requirements for:
 OFFICER: ETAD/CAD/Appointment Order/ Latest Promotion
Office of the Air Force Adjutant (OAFA) / PAF Human Resource Center
Order
(PAFHRMC)
 EP: Latest ETE Order; Certification of Willingness to Re-enlist
 CHR: Appointment order as Regular for Civilian Employee
4. Certificate of Leave Credit Balance Unit DPs
Online (https://affcfms.ph),
5. Latest three (3) months’ pay slip (Original) HAFFC (PAF Provident Fund Office)
Any BFSOs
6. Discipline, Law and Order (DLO) Clearance Discipline Law & Order (DLO), OA-1
7. Military ID/Civilian Employee ID Office of the Air Force Adjutant (OAFA)
8. Attach photocopy of wife / husband’s ID. (For married applicant) Client’s Wife/Husband
9. Certification from Unit Personnel Officer Unit DPs
104
1. Submit all loan 1.1 Receive and validate the
requirements to the office completeness of the
of PAF Provident Fund or Application Form None 3 minutes Loan Processor
any BFSOs nearby
1.2 Encoding and Printing of
None FILMS, Printing of DV, None 6 minutes Loan Processor
BURS and Transmittal Letter
1.3 Validation and
Recommendation of the
None None 10 minutes Fund Custodian
Fund Custodian
None 1.4 Validation of FILMS None 5 minutes Loan Processor
1.5 Approval of the General
None Manager None 30 minutes General Manager
1.6 For Signature of CO,
None AFFC None 30 minutes CO, AFFC
1.7 For Signature of Chief,
None AFAC None 1 day Chief, AFAC
None 1.8 Preparation of ADA None 10 minutes Disbursing Clerk
2. Submission of ADA to
2. Receive the Loan None 5 minutes Disbursing Clerk
LBP for Loading
1 day, 1 hour and 39
TOTAL None
minutes
105
9. Other Collateral claims such as Combat Pay, Instructor Pay, Parachutist Pay, Specialist Pay
Refer to any kind of regular pay and allowances which are not included in the preparation, processing and payment under the PAF Payroll System
within the pay period. This Collateral Claims such as Combat Pay, Instructor Pay, Parachutist Pay, Specialist Pay to particular PAF personnel because
of special assignment and/or designation.
Office or Division: Centralized Claims and Processing Branch (CCP Br)

Who may avail: PAF Military Personnel
One (1) Original and Two (2) Photocopies of the following:
1. Unit Personnel Order Unit DPs/Adjutant
2. Unit Certification
1. Unit Encode Personnel 1.1 OA-1 validate the Unit
Order and Certification PO and Certification thru
None 30 minutes OA-1
thru FiCOPs and submit FiCOPs
hard copy to AFFC
1.2 OAFA will confirm the
None None 30 minutes OAFA
Unit Order and Certification
1.3 Received Personnel
None Order (PO) with Unit None 5 minutes Encoder
Certification
1.4 Encode claims thru
None None 5 minutes Encoder
VCCS
1.5 Validate claims thru
None None 5 minutes Validator
VCCS
106
1.6 Generate payroll thru

None VCCS and print payroll for None 1 day Consolidator
signature
1.7 Request fund through
Variable and Collateral
None None 2 minutes NCOIC, CCPBr
Claims System (VCCS) to
OFMAF
1.8 OFMAF issued system
None generated SAA through None 1 day NCOIC, OFMAF
IFMS
1.9 OFM, AFFC received
None system generated SAA from None 2 minutes Fiscal Dept, AFFC
OFMAF
1.10 OFM, AFFC generate
and print Obligation Request
and Disbursement Voucher
None prior for submission to AFAC None 1 day Fiscal Dept, AFFC
for Journal Entry Voucher
(JEV)
1.11 AFAC will validate for Financial Analysis and

None Journal Entry Voucher (JEV) None 1 day
Reporting Branch, AFAC
and return to AFFC – VCS
2. Receive through ATM 2. Prepare Advice to Debit
Account per payroll, sign by
authorize signatory and None 2 days NCOIC, CCPBr
submit to LandBank for
crediting
6 days, 1 hour and 19
None TOTAL None
minutes
107
10. Other Collateral Pay (Magna-Carta CHR)
Refer to the processing of Collateral Pay to CHR performing duties to Public Health whose position are at SG-19 and below. Hazard Pay shall
be based on the degree of exposure to high risk or low risk hazards and above, and the number of workdays of actual exposure over 22 workdays in a
month, at rate not exceed 25% of Monthly basic salary.
Office or Division: Centralized Claims and Processing Branch (CCP Br)

Who may avail: PAF Civilian Human Resource
1. Unit Personnel Order Unit DPs/Adjutant
3. Certification of Leave
Order and Certification thru PO and Certification thru
FiCOPs and submit hard FiCOPs None 30 minutes OA-1
copy to AFFC with
Certification of Leave
None None 30 minutes OAFA
Certification
VCCS
VCCS
VCCS and print payroll for None 1 day Consolidator
signature
108

OFMAF
IFMS
OFMAF
and Disbursement Voucher
None None 1 day Fiscal Dept, AFFC
prior for submission to AFAC
(JEV)
crediting
TOTAL None
minutes
109
11. Other Collateral Pay (Subsistence Allowance – CHR)
Refer to the processing of collateral pay to CHR performing duties the amount given for food allowances.
Office or Division: Centralized Claims and Processing Unit (CCP Br)

Who may avail: PAF Civilian Human Resource
1. Unit Personnel order Unit DPs/Adjutant
3. Daily Time Record (DTR)
Order and Certification thru PO and Certification thru
None 30 minutes OA-1
FiCOPs and submit hard FiCOPs
copy to AFFC
None None 30 Minutes OAFA
Certification
VCCS
VCCS
None VCCS and print payroll for None 1 day Consolidator
signature
110

OFMAF
IFMS
OFMAF
None and Disbursement Voucher None 1 day Fiscal Dept, AFFC
1.11 FAC will validate for Financial Analysis and
crediting
TOTAL None
minutes
111
12. Variable Claims
Refer to any kind of regular pay and allowances which are not included in the preparation, processing and payment under the PAF
Payroll System within the pay period. It includes Long Pay, Differential Promotion, Restoration of Pay and Allowances and Fractional Pay.
Office or Division: Collateral Claims and Processing Branch (CCPBr)

Who may avail: PAF Personnel
1. General or Special Order Air Force Adjutant
2. Confirmation Order
1. Submit confirmed Order 1.1 Received and encodes
from OAFA to AFFC individual claims None 2 minutes Encoder
(CCPBr)
1.2 Encode, validate, and
None consolidate for creation of None 30 minutes Encoder/ Validator
Payroll
None VCCS and print payroll for None 2 minutes Consolidator
signature
1.4 Request for fund through
OFMAF
IFMS
None VCCS and print payroll for None 2 minutes Consolidator
signature
112

OFMAF
IFMS
OFMAF
None and Disbursement Voucher None 1 day Fiscal Dept, AFFC
crediting
113

 Feedback may be indicated in the AFFC CCSS form which will be provided after the processing of
the services.
 Customers may also use the Itanong Mo Kay CO (IMKC), a system generated to immediately
How to send Feedback acted of concerned Department/Branch with the following Contact Numbers:
Smart: 0939 9024190
09257747801
09257738386
Globe : 0917 3168381
 All AFFC Officer can receive the feedback from the Itanong Mo Kay CO (IMKC) that concerned
How feedbacks are processed Department/Branch can immediately address the said feedback/concerned.
 Survey form will be recorded and compiled by the PTD personnel to improve the management
system.
 Customers may also use the Itanong Mo Kay CO (IMKC), a system generated to immediately
acted of concerned Department/Branch with the following Contact Numbers:
Smart: 0939 9024190
09257747801
09257738386
How to file a complaint Globe: 0917 3168381
 Make sure to provide the following information
o Name of person being complained
o Name of the complainant
o Incident
o Evidence
 All AFFC Officer can receive the feedback from the Itanong Mo Kay CO (IMKC) that concerned
How complaints are processed Department/Branch can immediately address the said feedback/concerned. The complaint will be
submitted to IG, AFFC to conduct proper investigation. The result of said investigation will be
forwarded to CO, AFFC for appropriate action.
8888 – Presidential Complaints Center
09088816565 – CSC Contact Center ng Bayan
Contact Information of CCB, PCC, ARTA 1-2782 (ARTA) Anti-Red Tape Authority
arta.gov.org info@arta.gov.ph
complaints@arta.gov.ph 478-5091 | 478-5099
114
BASE FINANCE SERVICE OFFICE

Office Address Contact Information
Headquarters, Air Force Finance Center Col Jesus Villamor Air Base, Pasay City 0995481632
1st Base Finance Service Office Col Jesus Villamor Air Base, Pasay City 0995481632
Air Force City, Clark Air Base, Mabalacat
2nd Base Finance Service Office 09089443938
City, Pampanga
Fighter Town, Basa Air Base,
3rd Base Finance Service Office 09283850484
Floridablanca, Pampanga
Major Danilo Atienza Air Base, Sangley
4th Base Finance Service Office 09455399416
Point, Cavite City
5th Base Finance Service Office Fernando Air base, Lipa City, Batangas 09328745670
Brigadier General Benito N. Ebuen Air
Base, Lapu-lapu City, Mactan,
Antonio Bautista Air Base, Puerto Princesa
City
8th Base Finance Service Office Edwin Andrews Air Base, Zamboanga City 09164240235
Colonel Ernesto Rabina Air Base, Crow
Valley, Capas Tarlac
Wallace Air Station, San Fernando City, La
Union
Tactical Operations Wing Southern Luzon
(TOWSOL), Lucena City
Tactical Operations Wing West Eastmin
(TOWEASTMIN), Davao City
115
13. Application/Awarding of Government Quarters
Application for Government Quarters may be availed by all PAF Active Military personnel who are assigned not only in CJVAB.
Provided that, the applicant has no awarded government quarters in other PAF bases. The awarding will be commenced if there’s an
issuing vacancy of quarters and the prescribed parameters are the basis in the computation of point system. Moreover, the conduct of
Board Deliberation is subject for schedule based on the availability of the Chairperson of Local Housing Board and PAF Housing Board.
Office or Division: Base Housing and Billeting Branch (BHBB)

Who may avail: PAF Active Military Personnel
A. Application Client/Respective Unit
1. Basic Request (PAF 110) - One (1) Original Copy Applicant/unit DP
2. Latest Summary of Information (SOI) - One (1) Original Copy Applicant
3. Marriage Contract - One (1) Photocopy Philippine Statistic Authority
4. Birth Certificate of Children - One (1) Photocopy Philippine Statistic Authority
5. Latest SALN - One (1) Photocopy Office of Ethical Standards and Public Accountability
B. Awarding BFMO, 520th ABW (BHBB Window)
1. Contract of Occupancy - Two (2) Original Copies - Contract of Occupancy
2. Deed of Agreement - One (1) Original Copy - Certification of Acceptance of Government Quarters
3. Certification of Acceptance of Government Quarters - One (1) - Certification of Occupancy
Original Copy - Authority of Salary Deduction
4. Certification of Occupancy - One (1) Original Copy Air Force Real State Office
5. Promissory Note - One (1) Original Copy - Deed of Agreement
6. Authority of Salary Deduction - One (1) Original Copy - Promissory Note
1. Submission of 1.1 Verifications of
Client and
requirements at BHBB lacking/incomplete None 5 minutes
BHBB personnel
requirements.
1.2 Verification if the
applicant has an awarded
None None 5 minutes BHBB Personnel
Government Quarters in
other PAF Bases.
116
1.3 Entering the

applicant’s information
into the data base for GQ
Applicant’s Line-up.
1.4 Local Housing Board
None None 2 hours Local Housing Board
deliberations.
1.5 PAF Housing Board
None deliberation. None 2 hours PAF Housing Board
1.6 Publication of Board
None None 30 days AFREO personnel
Resolution.
1.7 Formulation and
routing of Notice of
None None 14 days BHBB Personnel
Award and Notice to
Occupy.
1.8 Approval/signature of Wing Commander, 520th
None None 1 day
the Base Commander. ABW
2. Receive the Notice of 2.1 Issuance of Notice of
Award and Notice to Award and Notice to
None 15 minutes BHBB Personnel
Occupy Occupy to the newly
awarded personnel.
2.2 Notify those
applicants not yet
included on the approved
None list of awarded and they None 1 day BHBB Personnel
next schedule of Board
Deliberation.
3. Signing of Contract 3. Signing of Contract of BHBB Personnel and
Occupancy & other None 5 minutes Client/Awardee
pertinent documents.
45 days, 4 hours and 35
TOTAL None
minutes
117
14. Application/Awarding of Married Officers Quarters (MOQ)
Application for Married Officers Quarters may be availed by all married PAF Officer with child/children who are assigned not only in
CJVAB. Provided that, the applicant has no awarded government quarters in other PAF bases. The awarding will be commenced if there’s
an issuing vacancy of quarters and the prescribed parameters are the basis in the computation of point system. Moreover, the conduct of
Board Deliberation is subject for schedule based on the availability of the Chairperson of Local Housing Board.

Who may avail: PAF Active Military Personnel
A. Application Client/Respective Uni
1. Basic Request (PAF 110) - One (1) Original Copy Applicant
2. Latest Summary of Information (SOI) - One (1) Original Copy Applicant
3. Marriage Contract - One (1) Photocopy Philippine Statistic Authority
4. Birth Certificate of Children - One (1) Photocopy Philippine Statistic Authority
5. Latest SALN - One (1) Photocopy Office of Ethical Standards and Public Accountability
B. Awarding
1. Contract of Occupancy - Two (2) Original Copies Base Facility Management Office (BFMO), 520th ABW (BHBB Window)
2. Authority of Salary Deduction - One (1) Original Copy
Client and BHBB
requirements at BHBB lacking/incomplete None 5 minutes
Personnel
requirements.
1.2 Verification if the
applicant has an awarded
None None 5 minutes
Government Quarters in BHBB Personnel
other PAF Bases.
1.3 Entering the applicant’s
information into the data
None None 5 minutes
base for MOQ Applicant’s BHBB Personnel
Line-up.
None 1.4 Board deliberation. None 2 hours Local Housing Board
118
1.5 Publication of Board

None None 14 days BHBB Personnel
Resolution.
2.1 Issuance of Notice of
2. Receive the Notice of
Award and Notice to
Award and Notice to None 9 days BHBB Personnel
Occupy to the newly
Occupy
awarded personnel.
None None 1 day BHBB Personnel
and they will be included on
the next schedule of Board
Deliberation.
3. Signing of Contract 3. Signing of Contract of
BHBB Personnel and
Occupancy & other None 5 minutes
Client/Awardee
24 days, 2 hours and
TOTAL None
20 minutes
119
15. Application/Awarding of Bachelor Officers Quarters (BOQ)
Application for Bachelor Officers Quarters may be availed by PAF Officer who are assigned only in CJVAB. The awarding will be
commenced if there’s an issuing vacancy of quarters and the prescribed parameters are the basis in the computation of point system.

Who may avail: PAF Active Military Personnel Assigned at CJVAB
A. Application
1. Basic Request (PAF 110) - One (1) Original Copy
2. Latest Summary of Information (SOI)
3. Order of assignment at CJVAB (Photocopy) - One (1) Photocopy
B. Awarding
1. Contract of Occupancy - Two (2) Original Copies Base Facility Management Office (BFMO), 520th ABW (BHBB Window)
2. Authority of Salary Deduction- One (1) Original Copy
1.1 Verification of
1. Submission of Client and BHBB
lacking/incomplete None 5 minutes
requirements Personnel
requirements.
1.2 Entering the

applicant’s information
None into the data base for None 5 minutes BHBB Personnel
BOQ Applicant’s
Line-up.
2. Receive the Notice to 2.1 Issuance of Notice to

None 5 days BHBB Personnel
Occupy Occupy.
120
2.2 Notify those

applicants not yet
included on the approved
None list of awarded and they None 1 day BHBB Personnel
next schedule of
Awarding.
3. Signing of Contract
3. Signing of Contract of
BHBB Personnel and
Occupancy and other None 5 minutes
Client/Awardee
121
16. Application/Awarding of Enlisted Personnel Quarters (EPQ)
Application for Enlisted Personnel Quarters may be availed by PAF Enlisted Personnel who are assigned only in CJVAB. The
awarding will be commenced if there’s an issuing vacancy of quarters and the prescribed parameters are the basis in the computation of
point system.

Who may avail: PAF Active Military Personnel Assigned at CJVAB
A. Application
1. Basic Request (PAF 110) - One (1) Original Copy
2. Latest Summary of Information (SOI)
3. Order of assignment at CJVAB (Photocopy) - One (1) Photocopy
B. Awarding
Base Facility Management Office (BFMO), 520th ABW (BHBB
1. Contract of Occupancy - Two (2) Original Copies
Window)
2. Authority of Salary Deduction- One (1) Original Copy
1.1 Verification of
1. Submission of Client and BHBB
lacking/incomplete None 5 minutes
requirements Personnel
requirements.
1.2 Entering theapplicant’s

information into the data
base for EPQ Applicant’s
Line-up.
2. Receive the Notice to 2.1 Issuance of Notice to

None 5 days BHBB Personnel
Occupy Occupy.
122

None None 1 day BHBB Personnel
and they will be included
on the next schedule of
Awarding.
3. Signing of Contract
3. Signing of Contract of
BHBB Personnel and
Occupancy & other None 5 minutes
Client/Awardee
123
17. Issuance of OAJA Clearance/Certification
The Office of the Air Judge Advocate upon request by the client and after checking its list of personnel with pending case/s issues
OAJA Clearance/Certification stating that the PAF General Court-Martial records do not show any pending case against the loan applicants.
Office or Division: Administrative Branch

Who may avail: Active military personnel
For loan clearance
1. Request form Filled at the site upon request
2. AFP Issued ID Air Force Adjutant
1. Client Present 1. Receive and log-in the
request for OAJA request None 1 minute Legal Officer
Clearance Certification
2. Client receives Clearance 2. OAJA releases the loan
Certification clearance/ Certification None 2 minutes Legal Officer
124
18. Issuance of OAFPM Loan Clearance
The Office of the Air Force Provost Marshal issues loan clearances that the Case Documentation and Monitoring System (CDMS)
records do not show any pending case against the loan applicants.
Office or Division: Administrative Branch

Type of Transaction Government to Government
Who may avail: a. Active military personnel
b. PAF Civilian Human Resource
For loan clearance:
For Married Military/Civilian Personnel:
1. Unit non-pending case (one (1) Original Copy) From the Unit Provost Marshal (PM) or Inspector General (IG)
2. Duly signed certification of Spouse’s Consent (one (1) Original Copy) From the spouse of the personnel applying for Loan Clearance
3. Dependent ID or any valid ID of spouse (any of the two (2)) From AFA/agency issuing the valid ID
For Single Military/Civilian Personnel:
From the Unit Provost Marshal (PM) or Inspector General (IG)
1. Unit non-pending case duly issued by (one (1) Original Copy)
2. Certification of single status (one (1) Original Copy)
From the Unit Admin Officer
1. Submit the required 1. Receive and verify the
documents at the receiving requirements and issue loan None 1 minute Duty NCO
window clearance form
2. Fill-up the loan clearance 2. Record check name of
None 2 minutes Duty NCO
form and file copy loan clearance requester
3. Log-in for loan clearance 3. Approval/ disapproval of Admin Officer/ Authorized
None 1 minute
control number loan clearance Signatories
4. Receives copy of loan 4. Loan Clearance shall be
clearance released by the duty EP at
None 1 minute Duty NCO
the releasing window.
125
19. Processing of Retirement/Separation and Commutation of Leave Balance of PAF Personnel
Processes the Retirement/Separation and Commutation of Leave Balance of PAF Personnel who are applying for
retirement/separation.
Office or Division: Pension and Gratuity Administrative Branch (PGAB)

Classification Highly Technical
Type of Transaction G2C
Who may avail PAF Military Personnel
1. Personnel Action Form (PAF Form 110) Unit Concerned
2. Summary of Information (HRMIS Generated) PAF Human Resource Management Information System (HRMIS) online
3. Personal History Statement PAF Human Resource Management Information System (HRMIS) online
4. AFP Personal Data Sheet (with Birth Certificate, Marriage Contract & thru pafpgab@gmail.com /Office of the Air Force Adjutant (OAFA)-
CRS Nr 5 of retiree) Records Management Branch
5.Dependent’s Information Sheet (with Birth Certificate of Dependents thru pafpgab@gmail.com / Office of the Air Force Adjutant (OAFA) /
and Latest Family Picture) Concerned Individual
6. SOS/MLR signed by AFA Office of the Air Force Adjutant (OAFA) - Records Management Br
7.Unit Clearance & SAO Clearance Respective Unit Assignment
8.Discipline, Law & Order Clearance (DLO) Office of the Assistant Chief of Air Staff for Personnel,OA-1
1. Personnel Action Form (PAF Form 110) Unit Concerned
9.Accounting Clearance Office of the Air Force Accounting (OAFAC)
10.PAF Housing Board Clearance Headquarters Philippine Air Force- Air Force Real Estate Office (HPAF-
(Promissory Note & Affidavit to Vacate Gov’t Qtrs (for occupants only) AFREO)
11.SAO Clearance 420th Supply Wing
12. Ombudsman Clearance Office of the Ombudsman
13. Statement of Last Payment (SLP) Air Force Finance Center
14. Latest SALN (Authenticated) PAF Human Resource Management Information System (HRMIS) online
/ Office of the Ethical Standard and Public Accountability (OESPA)
15. Photocopy of LBP ATM Card Requesting Party / Landbank Office
16. Certification of Understudy or Justification for Release from Unit Concerned Unit
17. Affidavit of Non-Retraction of Retirement Application Requesting Party
126
18. Affidavit of Non-Contractual Service Office of the Assistant Chief of Air Staff for Personnel (OA1), Office
of the Assistant Chief of Air Staff for Education and Training (OA-
8), Office of the Air Judge Advocate (OAJA), Air Force Accounting
(AFAC)
19. Physical Examination (PE) Or Written Waiver of Requirement Air Force General Hospital (AFGH)/ PAF Treatment Facility
20. Affidavit of Delay (for late submission) Office of the Air Judge Advocate (OAJA)/Unit Judge Advocate
General Office (JAGO)
21. Affidavit of Undertaking (if applying for Terminal Leave) Office of the Air Judge Advocate (OAJA)/Unit Judge Advocate
General Office (JAGO)
22. CDD Order/CDD Worksheet/ Discharged order from VLUNA (For Boarded CDD only) Armed Forces of the Philippines Medical Center (AFPMC) - VLUNA
23. Personal Reason Why Applying for Optional Retirement-STL
Requesting Party
addressed to SND (FOR OFFICERS ONLY
INSTRUCTIONS:
1. Philippine Statistics Authority (PSA) Documents with official receipt is mandatory (all original).
2. Forms must be filled up in Blue Ballpen
3. Statement of Last Payment Photocopies must be duly authenticated by Air Force Finance Center
Monday to Friday (0800-1700)
Online Download at OAFA Corner https://www.paf.mil.ph
PAF Messaging - Monday to Friday (0800-1700)
PROCESSING OF OPTIONAL/COMPULSORY RETIREMENT AND/OR SEPARATION FOR OFFICERS
1. Applicant/Liaison NCO 1.1 Received, check the
submits One (1) folder completeness of
containing the documentary requirements, validity and None PGAB Personnel
requirements at PGABr authenticity of documents
(PGAB)
1 day
1.2 Sorting and
consolidation of the
None requirements for 36 LS, None PGAB Personnel
Commutation of LB, PAF CC
and GHQ clearance (PGAB)
127
1.3 Issue Command

None None 2 days PGAB Personnel
Clearance (PGAB)
1.4 Request clearances to (Note: 15 days processing is

PGAB Personnel
None GHQ (OTIG, TPMG, TJAG, None included in the 20 days
For follow-up at GHQ
AFPREO & OESPA) (PGAB timeline. However, be
processed separately)
1.5 Draft, scan and
None uploading of documents for None 3 days PGAB Personnel
EDFS (PGAB
1.6 Check and correct EDFS
None (NCOIC, Asst Chief & Chief, None 1 day PGAB Personnel
PGAB)
1. 7 Check and Sign EDFS
None None 2 days PGAB Personnel
(Air Force Adjutant)
None None 1 day PGAB Personnel
(OA-1 to A1)
None (OFMAF to C, OFMAF/ None 1 day PGAB Personnel
OAJA to AJA) If applicable)
1.10 Check and correct
None None PGAB Personnel
EDFS (OSAS to SAS
EDFS (OCAS to CAS
5 days
EDFS (OVCG to VCG)
1.13 Approval of EDFS
None
(OCG to CG)
1.14 Scan documents and
prepare endorsement letter PGAB Personnelto
None to AFPPGMC and draft None 2 days Chief, PGAB
Commutation of Leave
Balance Orders
128
1.15 Sign the endorsement

None None 1 day Air Force Adjutant
letter to AFPPGMC
1.16 Documents for
Retirement/Separation of
Officer will be forwarded to
AFPPGMC for processing
TOTAL None 20 working days
PROCESSING OF OPTIONAL/COMPULSORY RETIREMENT AND/OR SEPARATION FOR ENLISTED PERSONNEL
1. Applicant/Liaison NCO 1.1 Received, check the
submits One (1) folder completeness of
containing the documentary requirements, validity and None 1 day PGAB Personnel
requirements authenticity of documents
(PGAB
1.2 Sorting and
consolidation of the
None requirements for 36 LS, None 1 day PGAB Personnel
Commutation of LB, PAF CC
and GHQ clearance (PGAB)
1.3 Issue Command
None Clearance (PGAB) None 1 day PGAB Personnel
15 days
1.4 Request clearances to
Note: 15 days processing is
None GHQ (OTIG, TPMG, TJAG, None PGAB Personnel
included in the 20 days
AFPREO & OESPA) (PGAB
timeline. However, be
processed separately
1.5 Draft, scan and
None uploading of documents for None 2 days PGAB Personnel
EDFS (PGAB
None (NCOIC, Asst Chief & Chief, None 1 day PGAB Personnel
PGAB)
129
1.7 Check and Sign EDFS

None (Air Force Adjutant None 1 day PGAB Personnel

None (OA-1 to A1) None 1 day PGAB Personnel

None (OFMAF to C, OFMAF/ None 1 day PGAB Personnel
OAJA to AJA) If applicable)
None EDFS (OSAS to SAS,

None EDFS (OCAS to CAS
None 4 days PGAB Personnel
None EDFS (OVC to VC)
1.13 Approval of EDFS

None (OCG to CG)
1.14 Draft Retirement

/Separation Order and
None Commutation of Leave None 1 day PGAB Personnel
Balance Orders for Officers
and EP
1.15 Check and correct the
None Retirement/Separation None 1 day NCOIC, Chief PDBr
Order of EP
1.16 Sign the Retirement
None /Separation Order of EP None 1 day Air Force Adjutant
1.17 Scan documents and

prepare endorsement letter
to AFPPGMC (PGAB to
Chief, PGAB
130
1.18 Sign the endorsement

None letter to AFPPGMC (Air None 1 day PGAB Personnel
Force Adjutant)
1.19 Documents for
Retirement/Separation of
EP will be forwarded to
AFPPGMC for processing.
1. 20 Prepare all PyGAB Personnel
documentary requirements
None for commutation claims and None 1 day
endorse to AFFC for
processing.
TOTAL None 20 working days
The 20 working days - One (1) month maximum processing time is for documentary requirements with no deficiency. Processing at Major
Service: 60 days based on Circular Nr 11 dtd 06 Sep 19
131
20. Processing of Posthumous Retirement/Separation and Commutation of Leave Balance of PAF Personnel
Processes the Posthumous Benefits of Surviving Legal Beneficiaries of deceased PAF Personnel whose death are declared In
Line-of-Duty.

Classification Highly Technical
Who may avail Legal Beneficiaries of Deceased Military Personnel
1. STL: Endorses the Processing of Posthumous
Retirement/Separation and Commutation of Leave Balance of
Concerned Unit of Assignment
Deceased Military Personnel signed by Unit Commanders (One
Original and one copy)
2. STL: Endorses the Line of Duty Status of Deceased Military
Personnel signed by Unit Commanders (w/ LOD Report, LOD Concerned Unit of Assignment
Minutes) (1 original copy). Attached the following:
1. Medical Abstract / Death Summary
2. Death Certificate with Official Receipt (1 Copy) Philippine Statistics Authority (PSA) or LCR
3. Unit Statement of Service for the purpose of death claims and Unit
Concerned Unit of Assignment
Leave Record
A. Family Documents
if the deceased is single
1. Marriage Contract of Parents with official receipt
2. Birth Certificate of Parents with official receipt Philippine Statistics Authority (PSA) / OAFA Records Mgmnt Branch
3. CRS Form Nr 4 (CENOMAR) Certificate of Non-Marriage with
official receipt
4. Birth Certificate of deceased with official receipt
5. Picture of Beneficiary/ies (Whole Body 2x4) Concerned Unit of Assignment / Beneficiaries of Concerned Personnel
132
if the deceased is married

1. Marriage Contract with official receipt
2. CRS Form Nr 5 (Advisory on Marriages) with official receipt Philippine Statistics Authority (PSA)/ Office of the Air Force Adjutant
3. Birth Certificate of Deceased and Wife with official receipt (OAFA) Records Management Branch
4. Birth Certificate of Children with official receipt
5. Picture of Beneficiary/ies (Whole Body 2x4) Concerned Unit Assignment/ Beneficiaries of Concerned Personnel
B. Clearances
1. Unit Clearance Concerned Unit of Assignment /Headquarters Philippine Air Force
2. PAF Housing Board Clearance Air Force Real Estate Office
3. DLO Clearance OA-1
4. Accouting Clearance Air Force Accounting Center
5. PAFSAO Clearance SAO, 420th SW
4. Statement of Last Payment (1 original, 12 authenticated
Air Force Finance Center
photocopies) and Certificate of Commutation
C. Forms to be submitted and filled out by beneficiaries PGAB, OAFA
(PGAB will provide these forms)
1. Beneficiary Information Sheet w/ picture of Deceased and Concerned Unit of Assignment – Survivor NCO
Beneficiaries (2x2)
2. Affidavit of Parents/Widow (duly notarized)
3. Joint Affidavit (duly notarized)
4. Application for Benefit Claims
INSTRUCTIONS:
1. PSA Documents with official receipt is mandatory (all original).
2. Forms must be filled up in Blue Ballpen
3. Statement of Last Payment Photocopies must be duly authenticated by Air Force Finance Center
1. Liaison NCO/Survivor 1.1 Assist, log-in and
NCO submits One (1) folder endorse the client and or None 30 minutes Office Guard
containing the documentary authorized liaison to PGAB
133
requirements for personnel for application of

Posthumous Posthumous
Retirement/Separation to be Retirement/Separation
submitted at PGABr
1.2 Receive, check the
completeness of
requirements, validate and PGAB Posthumous Section
process the submitted None 30 minutes Personnel
None
application for Posthumous
Retirement/Separation.
PGAB Internal Process:
1.3 Process the following:
Facilitate the issuance of PGAB Posthumous Section
None LOD Status; issue None 6 days Personnel
Certificate of Legal
Beneficiary/ies, endorse to
AJA if claim is contested
1.4 Monitor the EDFS until
the approval of CG, PAF.
PGAB Posthumous Section
None None 6 days
Personnel
1.5 Process and publish

the
None Posthumous Retirement / None 3 days PDBr, OAFA
Separation Orders
1.6 Prepare all

for Posthumous PGAB Posthumous Section
None None 4 days
Retirement/Separation Personnel
claims and endorse to
AFPPGMC for processing.
134
1.7 Prepare all

for commutation claims and PGAB Posthumous Section
None endorse to AFFC for None 1 day
Personnel
processing.
20 working days and 30

TOTAL None
minutes
Note: The 20 Working Days (maximum) processing time is for documentary requirements with no deficiency.
135
21. Issuance of Statement of Service
A Statement of Service is a document which serves as proof of service for both active and retired military personnel and duly signed
by the Unit Adjutant / Major Service Adjutants/ The Adjutant General.
Office or Division: Records Management Branch (RMB)

Who May Avail PAF Active Military Personnel, dependents, authorize representative
1. Basic Request thru Online Submission Unit Adjutant/Unit DP
2. Updated Electronic-Military Personnel File PAF Human Resource Management Information System (HRMIS)
Monday to Thursday (0800-1700)
Friday, 0800-1200 (1300 onwards- Maintenance Period)
1. Online submission of 1.1 RMB personnel receives
None 5 minutes RMBr Personnel
required documents accomplished request.
Preparation of SOS
1.2 Counter checks the
completeness of
uploaded documents in
the E-MPF.
1.3 Informs applicant of any
None lacking documents in his/ None 5 minutes RMB Researcher
her E-MPF.
*Note: Incomplete records

in the E-MPF will mean
pending issuance of
requested document.
1.4 NCOIC and Chief, RMB NCOIC / Chief RMBr,
None None 5 minutes
check and counter sign the Chief Admin, AAFA/AFA
136
SOS for perusal of AAFA

and signature of AFA
B. Releasing of SOS for
other Purposes:
1.5 Scanned approved SOS
None None 5 minutes RMBr Personnel / Clerk
will be sent thru PAF
Messaging account of
concerned Unit Adjutants.
2. Client receives the 2.1 Concerned Unit
authenticated document Adjutants shall print out the
and upload a copy in the E- SOS and issue to concerned
MPF for future reference. personnel with the
embossed Unit Dry Seal.
None 5 minutes Unit Adjutants
2.2 Concerned Unit
Adjutants shall likewise
upload a copy in the E-MPF
of concerned personnel for
future reference.
TOTAL None 25 Minutes
Note: The 25 minutes (maximum) processing time is for one client being served at one time. The time is extended when there are two or more clients
and depending on the speed of internet connection.
Succeeding requests for SOS will not be entertained unless lacking documents as stated in the promissory note has been provided.
137
22. Issuance of Military Leave Record
A Military Leave Record is a document which serves as proof of leaves/furlough (ordinary or sick leave) availed or not availed
throughout the career of the military personnel. This document is signed by the Unit Adjutant/ Major Service Adjutant/ The Adjutant General.
Office or Division: Records Management Branch (RMB)

Who may avail PAF Active military personnel / retired and separated personnel
A. For Basic Purposes (Leave Spent Abroad and Provident Fund
Loan)
1. Basic Request thru Online Submission Unit Adjutant/Unit DP
B. For purposes of retirement/ resignation/ reversion/ dependency
discharge and commutation of unused leave balance
1. PAF 110 thru Online Submission Unit Adjutant/Unit DP/ PAF Human Resource Management
Information System (HRMIS)
3. Certification of Payment of Commutation of Leave Air Force Finance Center (AFFC)
1. Online submission of 1.1 RMB personnel receives
required documents thru the submitted request
None 1 minute RMBr Personnel
oafarecordsmanagement@
gmail.com
Preparation of MLR for
Basic Purposes:
RMBr Researcher
None 1.2 Counter checks the None 4 minutes
/Encoder
completeness of uploaded
documents in the E-MPF
138
1.3 Forward validated

records to the Encoders for
generation of MLR
1.4 Encoder generates the
MLR
1.5 NCOIC and Chief,
RMB validates and sign the
MLR for subsequent
Encoder/ Chief, RMBr/
None signature of AFA None 5 minutes
AFA
*Once signed by AFA,
Admin Br will return MLR to
RMBr.
1.6 Scanned approved
MLR will be sent thru PAF
None None 5 minutes RMBr Personnel/Clerk
Messaging account of
concerned Unit Adjutants
1.7 Concerned Unit
Adjutants print out the MLR
None and issue to concerned None 5 minutes Unit Adjutants
personnel embossed with
Unit Dry Seal.
For purposes of
retirement/ resignation/ 5 minutes
reversion/ dependency
discharge and (Depending on length of
commutation of unused service, number of
leave balance) previous assignments and
RMBr
None None existing number of
1.8 Researcher to validate Researcher
applicants (2 working days)
on the following:
• Leave records from all
Note: If E-MPF of
previous units.
requesting party is
• Orders of commutation
incomplete
availed of by client
139
• Leave orders/records
included in the MPF of
concerned personnel
• existing leave order on
file not inserted in the
MPF
1.9 Forward the validated
MLR to the Encoders.
1.10 Encoder generates the
MLR
1.11 NCOIC and Chief,
RMB check and counter
sign the MLR for signature
None of AFA None 10 minutes Encoder/ Chief, RMB/AFA
*Once signed by AFA,
Admin Br will return MLR
to RMBr
2. Client or authorized 2. RMB personnel affixes
representative will dry seal for signed MLR; 2.2 None Message Centre
2 minutes
personally appear for the Releases signed copy of Personnel / and or RMB
releasing of SOS/MLR for MLR to applicant. personnel
Purposes of Retirement /
Separation
3. Client receives the 3. Document will be Message Centre
authenticated document released to the client and None 3 Minutes Personnel / and or RMB
signs in the logbook personnel
TOTAL None 1 hour
Note: * The 1 hour (maximum) processing time is for one client being served at one time for basic purposes and 2-3 working days for purposes of
retirement/ resignation/ reversion/ dependency discharge and commutation of unused leave balance. The time is extended when there are two or
more clients and will depend on the speed of internet connection.
*Succeeding requests for MLR will not be entertained unless lacking documents as stated in the promissory note has been provided.
140
23. Processing of PAF Special Financial Assistance (OAFA)
Processes the request of PAF Personnel for the claims of PAF Special Financial Assistance (SFA) upon the death of his/her
dependent.

Who may avail Active Military Personnel
(https://www.paf.mil.ph) Office of the Air force Adjutant (OAFA) Corner
Electronic copy of the following:
2. Endorsement from Unit Concerned Unit
3. Death Certificate of deceased Dependent Philippine Statistics Authority (PSA)/ Local Registrar
4. Birth Certificate/Marriage Contact of Claimant PSA/ Local Registrar
5. Burial Receipt Concerned Individual
6. Latest Pay slip (if active) Air Force Finance Center (AFFC) thru FMS Online
7. Photocopy of Military ID Requesting Party
PAF Messaging –Monday to Friday (0800-1700)
1. Online submission of 1. Receive, check
application form and other completeness of
PGAB Posthumous
required documents documents, validate and None 20 minutes
Section Personnel
application for PAFSFA
2. Client /concerned office 2.1 Submit the complete
PGAB Posthumous
or unit will wait for and validated PAFSFA
None 15 minutes Section Personnel
notification from PGAB application to AFFC.
141
2.2 The concerned

Unit/Office will be notified PGAB Posthumous
None
once the application is None Section Personnel
15 minutes
transmitted to AFFC
2.3 Preparation of Cheque
None and Disbursement Voucher AFFC/CCFB Personnel
for Signatory None 3 days
2.4 Follow-up at the AFFC PGAB Posthumous

None until the claim has been
Section Personnel
processed None 15 minutes
3. Receive the Claim 3. Release the check tothe

beneficiary/ Inform
beneficiary that the Claim
was released and None 55 minutes AFFC/CCFBr personnel
transferred through
ATM/Cheque
*Note: The 20 minutes (maximum) processing time is for one client being served at one time provided that documents are complete. The time is
extended when there are two or more clients.
142
24. Processing of PAF Mutual Relief System (OAFA)
Processes the request of Surviving Legal Beneficiaries of deceased PAF Personnel and deceased retired PAF Personnel, for the
claims of PAF Mutual Relief System (MRS).

Who may avail Legal Beneficiaries of Deceased Military Personnel and Retired Military Personnel
For PAF Active Military Personnel
2. Report of Death from Unit Concerned Unit
3. Death Certificate Philippine Statistics Authority (PSA)/ Local Registrar
4. Marriage Contact of Claimant/Birth Certificate of the Deceased PSA/ Local Registrar / Office of the Air force Adjutant (OAFA) Records
Military Personnel (if Single) Branch
5. Burial Receipt Survivor NCO/Surviving Legal Beneficiaries
6. Latest Pay Slip Air Force Finance Center (AFFC) FMS
7. Photocopy of valid ID of Claimant Requesting Party – Surviving Legal Beneficiaries
For PAF Retired Military Personnel
2. PAF MRS Certificate of Lifetime Membership (only for those with
PAF Finance Center – Collection & Custody of Funds Branch
lifetime membership
3. Death Certificate PSA/ Local Registrar
4. Marriage Contact of Claimant/Birth Certificate of the Deceased
PSA/ Local Registrar
Military Personnel (if Single)
5. Burial Receipt Surviving Legal Beneficiaries
6. Photocopy of valid ID of Claimant /Special Power of Attorney (if
Requesting Party – Surviving Legal Beneficiaries
applying on behalf of the claimant
143

1. Online submission of 1. Receive, check
application form and other completeness of
required documents thru documents, validate and PGAB Posthumous
pafpgab@gmail.com process the submitted None 20 minutes
Section Personnel
application for PAFMRS for
approval & signature of C,
PGAB
2. Client /concerned office 2.1 Submit the complete PGAB Posthumous
or unit will wait for and validated PAFMRS None 15 minutes
Section Personnel
notification from PGAB application to AFFC.
2.2 The concerned Unit/
Office will be notified once PGAB Posthumous
None None 15 minutes
the application is Section Personnel
transmitted to AFFC
2.3 Preparation of Cheque
None and Disbursement Voucher None AFFC/CCFB Personnel
for Signatory 3 days
2.4 Follow-up at AFFC until PGAB Posthumous
None the claim has been None 15 minutes Section Personnel
processed.
3. Receive the Claim 3. Release the check to the
beneficiary/ Inform
Claimant that the Claim
was released and None 55 minutes AFFC/CCFBr personnel
transferred through ATM/
Cheque
*Note: The 20 minutes (maximum) processing time is for one client being served at one time provided that documents are complete. The time is
extended when there are two or more clients.
144
25. PAF One-Stop Shop Discipline Law and Order (DLO) Clearance System
Aims to speed up the long process of the Philippine Air Force DLO clearance issuance by systemizing the process of checking and
flagging of personnel with pending case(s) or derogatory remark(s) in various clearing offices/units such as but not limited to OA-2, OAFPM,
OAJA, OESPA and OA-1. The DLO Clearance is issued to PAF military and civilian personnel to support their request for Promotion,
Reenlistment, Awards, Schooling, Commissionship, Call to Active Duty, Filler Officer Duty, ETAD/SOT and all other request with similar
purpose.
Office or Division: Office of the AC of AS for Personnel, A-1

Who may avail: All PAF Military and Civilian Personnel
PAF Assigned Personnel
1. Basic Request (1 original copy) Unit of requesting party
GHQ Assigned Personnel
1. Basic Request (1 original copy) Unit of requesting party
2. Non-pending Case Clearance(1 original copy)
1. Submit the required 1.1 Receive the required
document(s) thru email document(s) and check NCOIC, DPDA and
None
dloclearance@gmail.com for completeness. 1 minute Clearance Clerk
for initial assessment.
1.2 Start processing the
None request of DLO None NCOIC, DPDA and
2 minutes Clearance Clerk
clearance.
2. Received andprint the 2. Email the DLO
DLO Clearance. Clearance and ensure it None 2 minutes NCOIC, DPDA and
has been acknowledged. Clearance Clerk
145

 Answer the feedback form and drop it at the designated drop box located at Office Guard
Lobby, OA-1.
Contact info: 854-6710;
09055438889 or
oa1_admbr@hotmail.com
 Every Friday, the Director, DPDA and NCOIC, DPDA open the drop box and compiles and
records all feedback submitted.
How feedbacks are processed  Feedback requiring answers will be addressed immediately. The answer of the Office will be
relayed to the concerned within three (3) days of the receipt of the feedback.
 Answer the complaint form and drop it at the designated drop box located at Office Guard
Lobby, OA-1.
 Complaints can also be filed via telephone call. Make sure to provide the following
information:
How to file a complaint o Name of person being complained
o Incident
o Evidence
 The Director, DPDA and NCOIC, DPDA open the complaint drop box every Friday and
evaluate each complaint. The NCOIC, DPDA shall inform the Chief Clerk, OA-1, Director for
Administration, Director, DPDA and Executive Officer, OA-1 on the received complaints.
 Upon evaluation and approval of A-1, the Director, DPDA shall initiate investigation and
How complaints are processed complaints shall be referred directly to personnel concern for comment or explanation. The
NCOIC, DPDA shall create a report after the investigation and shall submit to A-1 for
appropriate action.
 The NCOIC, DPDA will recommend feedback to the client subject to approval of A-1. For
inquiries and follow-ups, complainants may contact the following: 854-6710; 09055438889
ARTA CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
146

Tab A - PAF Citizen's Charter Handbook 3rd Edition - 2021

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Tab A - PAF Citizen's Charter Handbook 3rd Edition - 2021

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Flight Plan Vision: A More Capable and Credible Air Force Responsive to National Security and Development

IV. SERVICE PLEDGE

16. Electric and Water Billing Services ................................................................................................. 42

4. Commutation of Leave Credits for Retiring/Separating Civilian Human Resource ................... 95

20. Processing of Posthumous Retirement/Separation and Commutation of Leave Balance of PAF

Institutionalization of PAF Human Resource Management System.

To provide personnel management services in support of the PAF mission.

IV. SERVICE PLEDGE

Integrity, Service, Teamwork and Professionalism.

1. Recruitment for Philippine Air Force Officer Candidate Course

Office or Division: Procurement and Testing Department

9. Local Police Clearance Local PNP Office

3. Check email if 3. The administrator will

6. Applicants must take 6. Air Force General

2. Recruitment for Candidate Soldier

Office or Division: Procurement and Testing Department

(2 Authenticated Photocopies) For authentication at Office of the Air Judge Advocate

putting their application on

3. Recruitment for Civilian Human Resource

Office or Division: Civilian Human Resource Department

positions in the Positions

4.3 Notify the applicants

FEEDBACK AND COMPLAINTS

LIST OF FIELD OFFICES/PROCESSING CENTER (PAFHRMC)

o Field Office/Processing Centers:

IV. SERVICE PLEDGE

4. Emergency Medical Care

Office or Division: Emergency Medicine Department

2. Vital signs (RR, PR, BP, 2. Medical consultation and

3. Wait for furtherassessment 3.1 Preparation for ancillary

4. Laboratory results will be 4.1 Final evaluation and

Office or Division: Out-Patient Services Department

4. Return to Attending 4.1 Present proof of

4.2 Final Assessment and

Office or Division: Laboratory Section

Office or Division: Pharmacy Section

Office or Division: Radiology Section

2. Wait for radiology 2.1 Preparation of radiology

Appropriate charges may be

2.4 Interpretation and

3. Patients receive the result 3. Checking, signing and

FEEDBACK AND COMPLAINTS

LIST OF PAF MILITARY TREATMENT FACILITIES

A professional well-equipped Dental Service responsive to the needs of PAF Personnel

IV. SERVICE PLEDGE

9. Admission and Oral Diagnosis

Office or Division: PAF Dental Service

TOTAL None 25 minutes

10. Periodontal Treatment Services

Office or Division: PAF Dental Service

11. Restorative Dentistry Treatment Services

Office or Division: PAF Dental Service

TOTAL None 1 hour 5 minutes

12. Oral Surgery Treatment Services

Office or Division: PAF Dental Service

TOTAL None 1 hour 35 minutes

13. Endodontic Treatment Services

Office or Division: PAF Dental Service

TOTAL None 1 hour 5 minutes

Office or Division: PAF Dental Service

TOTAL None 1 hour 20 minutes

Office or Division: PAF Dental Service

FEEDBACK AND COMPLAINTS