2020 Citizen's Charter Updated in PAF Website

Flight Plan Vision: A More Capable and Credible Air Force Responsive to National Security and Development
1
I. MANDATE
The Philippine Air Force (PAF) organizes, trains, equips and maintains forces to conduct prompt and sustained air
operations to accomplish the AFP mission.
II. MISSION
To organize, train, equip, maintain and provide forces in order to conduct prompt and sustained air operations to
accomplish the AFP mission.
III. VISION
A more capable and credible Air Force responsive to national security and development.
IV. SERVICE PLEDGE

We, the Officers, Enlisted Personnel and Civilian Human Resource of the Philippine Air Force leads in the promotion of
honesty, integrity and public accountability with the end in view of preventing graft and corruptions and sworn to serve
with utmost responsibility, honesty and transparency.
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List of Services
EXTERNAL SERVICES ....................................................................................................................... 7
1. Processing of Online Application for Philippine Air Force Officer Candidate Course ................... 9
2. Processing of Online Application for Candidate Soldier (PAFPMC) ........................................... 16
3. Civilian Human Resource Recruitment (PAFPMC) .................................................................... 23
4. Financial Institution Loan Monitoring System (FILMS) (AFFC) .................................................. 30
5. Payment of Water and Light (AFFC) .......................................................................................... 31
6. Procurement Transactions (AFFC) ............................................................................................. 32
7. PAF Mutual Relief System (AFFC) ............................................................................................. 33
8. PAF Survivor Financial Assistance (AFFC) ................................................................................ 34
9. Emergency Medical Care (OCSAF) ........................................................................................... 38
10. Out-Patient Services (OCSAF) ................................................................................................... 38
11. Laboratory Services (OCSAF) .................................................................................................... 39
12. Pharmacy Services (OCSAF) ..................................................................................................... 40
13. Radiology Services (OCSAF) ..................................................................................................... 40
14. Physical Therapy (OCSAF) ........................................................................................................ 41
15. Admission and Examination (OAFDS) ....................................................................................... 44
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16. Oral Prophylaxis (OAFDS) ......................................................................................................... 45

17. Periodontics (OAFDS) ................................................................................................................ 45
18. Restoration Dentistry (OAFDS) .................................................................................................. 46
19. Periodontal Therapy (OAFDS) ................................................................................................... 47
20. Endodontics (OAFDS) ................................................................................................................ 48
21. Prosthodontics (OAFDS) ............................................................................................................ 49
22. Orthodontics (OAFDS) ............................................................................................................... 50
23. Physical Examination (OAFDS) .................................................................................................. 51
24. Electric and Water Billing Services (BFMO, 520th ABW) ............................................................ 54
25. Concessionaires Rental and Garbage Billing Services (BFMO, 520th ABW) ............................. 55
26. Base Facilities and Management Office (BFMO) Clearance ...................................................... 56
27. Application of Business Space at CJVAB (BFMO, 520th ABW).................................................. 59
28. Renewal of Revocable Permit (Concessionaire inside CJVAB) (BFMO, 520th ABW) ................ 60
29. Rental of PAF Mortuary (BFMO, 520th ABW) ............................................................................. 63
30. Public Access/Photocopy/Authentication of Certified True Copy of SALN Form (OESPA)........ 68
31. Procedure in the Disposition of Complaints under the Investigative Functions of OESPA ........ 70
32. Authentication of documents (OAJA) ......................................................................................... 80
33. Rendering legal advice (OAJA) .................................................................................................. 81
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34. Receiving, Investigation/Disposition of Complaints/Reports (OAFPM) ...................................... 84

35. Issuance of Statement of Service (SOS) (OAFA) ....................................................................... 89
36. Issuance of Military Leave Record (F-30) (OAFA) ..................................................................... 92
37. Issuance of AFP Identification Card (OAFA) .............................................................................. 95
38. Authentication of Documents (OAFA) ........................................................................................ 98
39. Claims for PAF Mutual Relief System (MRS) (OAFA) ................................................................ 99
40. Processing of Posthumous Retirement/Separation of PAF Personnel (OAFA) ....................... 100
41. Stakeholder Engagement (OA-7) ............................................................................................. 106
INTERNAL SERVICES .................................................................................................................... 109
1. Civilian Human Resource Promotion (PAFPMC) ..................................................................... 110
2. Civilian Human Resource Compulsory or Optional Retirement and Separation (PAFPMC) .... 112
3. Resignation of Civilian Human Resource (PAFPMC) ............................................................... 113
4. Commutation of Leave Credits for Retiring/Separating Civilian Human Resource (PAFPMC) 114
5. Leave to be Spent Abroad of Civilian Human Resource (PAFPMC) ........................................ 116
6. PAF Survivor Financial Assistance of Civilian Human Resource (PAFPMC) ........................... 117
7. PAF Mutual Relief System Benefit of Civilian Human Resource (PAFPMC) ........................... 118
8. PAF Provident Fund Loan (AFFC) ........................................................................................... 119
9. Other Collateral Claims such as Combat Pay, Instructor Pay, Parachutist Pay, Specialist Pay120
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10. Other Collateral Pay (Magna-Carta CE) (AFFC) ...................................................................... 122

11. Other Collateral Pay (Subsistence Allowance - CHR) (AFFC) ................................................. 123
12. Variable Claim (AFFC) ............................................................................................................. 125
13. Cash Advance Processing (AFFC) ........................................................................................... 126
14. Application of Government Quarters (BFMO, 520th ABW) ....................................................... 127
15. Application of Married Officers Quarters (MOQ) (BFMO, 520th ABW) ..................................... 129
16. Application of Bachelor Officers Quarters (BOQ) (BFMO, 520th ABW) .................................... 130
17. Application of Enlisted Personnel Quarters (EPQ) (BFMO, 520th ABW) .................................. 131
18. Issuance of OAJA Clearance/Certification (OAJA) ................................................................... 132
19. Issuance of OAFPM Loan Clearance (OAFPM) ....................................................................... 133
20. PAF One-Stop Shop Discipline Law and Order (DLO) Clearance System (OA-1)................... 134
21. Publication of HPAF Administrative Orders (OAFA) ................................................................. 136
22. Confirmation of Orders Thru FICOPs (OAFA) .......................................................................... 138
6
EXTERNAL SERVICES
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I. Mandate:
Institutionalization of PAF Human Resourse Management Sysytem.
II. Vision:
Professional, competent and values-centered personnel responsive to the human resource needs of the PAF.
III. Mission:
To provide personnel management services in support of the PAF mission.
IV. Service Pledge:
Integrity, Service, Teamwork and Professionalism.
“Every officer, enlisted personnel and civilian employee must endeavor to provide consistent high quality service to all
PAFPMC clients in order to provide efficient personnel management system in the support of the Philippine Air Force
mission.”
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1. Processing of Online Application for Philippine Air Force Officer Candidate Course
The Online process of accepting applicants of the Philippine Air Force for Officer Candidate Course in the Philippine Air Force.
Office or Division: Procurement and Testing Department

Classification: Highly Technical
Type of transaction: G2C
Who may avail: Civilian and Enlisted Personnel Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
INITIAL REQUIREMENTS DURING EXAMINATION:
1. Examination Permit Online Registration
2. PSA Birth Certificate (1 Original, 1 Photocopy) PSA
3. Transcript of Records
School Registrar
(1 Original, 1 Photocopy)
2x2 picture with white background (2 pcs Original) Any photo studio
4. AFPSAT Individual Result Form (1 Original & 1 Photocopy)- If Any AFP Branch of Service where the applicant took the AFPSAT
already taken (if applicable)
5. Examination permit (1 copy) Online Registration
6. 2 Valid IDs SSS, GSIS, LTO, PRC,COMELEC, NBI, PHILHEALTH, SCHOOL, DFA
FOR SUBMISSION UPON PASSING THE EXAM AND PFT:
1. DLO clearance (for EP), OA-1
(1 original, 1 authenticated Photocopy) For authentication at OAJA
2. Summary of Information (for EP), PAFPMC
3. Transcript of Records School Registrar
(2 authenticated Photocopies) For authentication at OAJA
4. Personal History Statement (PHS), 300th AISW
5. 3x5 picture (Whole Body), (2 original) Any photo studio
6. PSA Issued Birth Certificate PSA
7. PSA Issued Marriage Contract of Parents PSA
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8. Barangay Clearance Barangay Hall
9. Local Police Clearance Local PNP Office
10. NBI Clearance NBI Office
11. Mayor’s Clearance Local Municipality
12. Municipal Trial Court Clearance Municipal Trial Court Office
13. Regional Trial Court Clearance Regional Trial Court Office
14. Provincial PNP Clearance (C-2 or R2) Provincial PNP Office
15. Certificate of No Marriage PSA
16. Affidavit of Parent’s consent
(21 years old and below) Any Attorney’s Office or OAJA
(2 authenticated Photocopies)
17. Resume (14 Original) Applicant
18. Tax Identification Number (TIN) Any BIR Office
19. PhilHealth Number Any PhilHealth Office
20. PAG-Ibig MID Nr Any PAG-Ibig Office
21. GSIS Fully Accomplished Application Form (1 Original) Any GSIS Office
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Know the None None 3 minutes Applicant
qualifications:
 Natural born citizen of
the Republic of the
Philippines
 with good moral
character
 Single, never been
10
married and never born

nor sired a child
 Must have a barefoot
height of not less than
152.4 centimeters or
five (5) feet for both
male and female
Note: Indigenous
People (IP) Applicants
who do not meet the
minimum height
requirement shall secure
certification issued by the
National Commission on
Indigenous People (NCIP).
 Baccalaureate Degree
holder
 Age: must not be less
than twenty-one (21) but
not a day older than
twenty-nine (29) years
old upon admission for
training
 Must not have any of the
following Obvious
Physical Deformities:
 Cross – eyed
 Bow legged / Knock
kneed
 Crooked arm
 Lacking fingers
 Tattoo
 Ear / Facial piercing
(Male)
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 Multiple Ear / Facial

piercing (Female)
 Harelip
2. Using the preferred 2. The administrator will None 3 minutes Recruitment Branch
internet browser, go to the monitor the online Personnel, PTD
official PAF Website with application
URL:
https://www.paf.mil.ph
In the PAF Homepage,
look for the section “Join
the PAF” and click the
hyperlink labeled as “Click
Here to Apply Online”. You
will then be directed to the
PAF Online Registration
Dashboard.
3. Log in Form 3. Verify the electronic None 25 minutes Recruitment Branch
(https://recruitment.airforce application form. Personnel, PTD
.mil.ph)
If you are a new applicant,
click the “Create New
Account” button. After you
are directed to a new
page, be ready to input
your email address and
user name. Read and
place a check on the
“Terms of Conditions and
Use” and input the correct
CAPTCHA code. Then,
click on
“Create New Account”
button.
4. A welcome message 4. The PAF Recruitment None 15 minutes 950th CEISG Personnel
has been sent to your System will automatically
12
email. Open your email send a notification to the

(Inbox/Spam), open the applicants’ email.
notification for your PAF
registration and click the
link provided (the Link can
only be used once and it
will lead you to the page
where you can set your
password).
5. Click LOG IN button to 5. Verify the electronic None 25 minutes J1 Personnel
log in and change your application form and check
password. In the menu authenticity of documents
bar, click PERSONAL uploaded by the
BASIC INFO button and applicants.
fill- up all the necessary
details and click the SAVE
button. (Applicant’s
information will be
forwarded to AFPSAT e -
portal.)
Wait for the confirmation

from the AFPSAT e -
portal. You will know that
you’re confirm if the
AFPSAT No will
automatically appear on
your application.
6. Upon confirmation, 6. Verify the electronic None 25 minutes Recruitment Branch
upload TOR, PSA BIRTH application form and check Personnel, PTD
CERT., 2x2 PIC, WHOLE authenticity of documents
BODY PIC AND NCIP uploaded by the
CERTIFICATION (if applicants.
applicable) then click the
SAVE button.
13
7. Check your email if 7. The administrator will None 10 days Recruitment Branch
there’s any notification verify the completeness of Personnel, PTD
prior to their application and
downloading/printing your confirm the application by
exam permit. putting their application on
process
8.Report at the nearest 8. Check authenticity of None Recruitment Branch
Processing Center or documents and exam Personnel, PTD
Venue of Examination on permit of the applicants
the scheduled examination OIC, Mobile Testing Team
Head, PTD
9. Initial screening on the 9. Conduct Limited None Recruitment Branch
applicants before taking Physical examination to 5 minutes Personnel, PTD
the qualifying examinations the applicants
DP/Admin Personnel,
PAF Processing Center
10. Exam proper 10. Administer the None 4 hours Testing Branch Personnel,
Qualifying exam PTD
OIC, Mobile Testing Team
Head, PTD
11. Wait for the result of 11. PTD, PAFPMC shall None 15 days after the last Recruitment Branch
the examination publish the results thru the scheduled date of Personnel, PTD
PAF Website and shall examination
inform the applicants via
text message and call
12. Issuance of authority to 12. Inform the applicants None 2 days DPDA Personnel,
undergo Physical Fitness through text or call and OA-1
Test (PFT) post on the website and
Facebook page the list of Recruitment Branch
passers Personnel, PTD
13. Physical Fitness Test 13. PAFPMC shall None 3 hours AFSSG Personnel
14
supervise the conduct of Recruitment Branch

PFT by the AFSSG Personnel, PTD
14. Top 160 successful 14. Inform the applicants None 2 days Recruitment Branch
applicants who will through text and call Personnel, PTD
undergo Physical/Medical
Examination (P/ME)
15. Physical/Medical 15. AIR FORCE None 45 days AIR FORCE GENERAL
Examination GENERAL HOSPITAL HOSPITAL Personnel
shall conduct the P/ME
16. Submission of 16. Recruitment Br, PTD None 10 days Recruitment Branch
Supporting documents shall inform the applicants Personnel, PTD
to submit the necessary
documents
17. Applicants must take 17. Testing Br, PTD shall None 1 day Testing Branch Personnel,
the Special Written administer the SWE PTD
Examination (SWE)
18. Board Interview 18. Inform the applicants None 1 day PAFOCCAB Members
through text and call Recruitment Branch
Personnel, PTD
19. Publication of top 80 19. Inform the applicants None 3 days Recruitment
successful applicants who through text and call Branch Personnel, PTD
will undergo 15 months
training
20.Reporting for training at 20. PAFPMC shall Turn- None 1 day Head, PTD
PAFOCS over the Officer candidates
to AETDC, FAB, Lipa City, Recruitment
Batangas Branch Personnel, PTD
C1, AETDC
21. Conduct Limited 21. PTD personnel will None 2 days CO, FABH, AETDC
Physical Examination supervise
Recruitment
Branch Personnel, PTD
22. Conduct of Physical None None 5 days PAFOCS and AFSSG
Pre-conditioning exercises Personnel
15
23. Start of training None None PAFOCS, AETDC

TOTAL None 185 days
2. Processing of Online Application for Candidate Soldier (PAFPMC)
The Online process of accepting applicants of the Candidate Soldier in the Philippine Air Force.
Office or Division: Procurement and Testing Department
Who may avail: Civilian applicants
INITIAL REQUIREMENTS DURING EXAMINATION:
1. Examination Permit Online Registration
2. AFPSAT Individual Result Form AFP Branch of Service where the applicant took the AFPSAT
3. 1 Original & 1 Photocopy)- If already taken examination (If applicable)
4. PSA Birth Certificate (1 Original) PSA Office/Local Municipality
5. Transcript of Records(1 Original) School
6. 2x2 picture with white background(2 pcs Original) Any Photo Studio
7. Two (2) Valid IDs SSS, GSIS, LTO, PRC, COMELEC, NBI, PHILHEALTH, SCHOOL,DFA
FOR SUBMISSION ONCE THE APPLICANT PASSED
THEQUALIFYING EXAM AND PFT:
1. PSA Birth Certificate PSA Office
2. (3 authenticated Photocopies) For authentication at OAJA
3. Transcript of Records School
5. Personal History Statement (PHS), 300th AISW
6. (1 Original and 1 Authenticated Photocopy) For authentication at OAJA
7. 3x5 Whole Body Picture
Any Photo Studio
8. (2 pcs Original)
9. Certificate of No Marriage - PSA Copy PSA Office
16

11. Barangay Clearance Local Barangay
12. (2 Authenticated Photocopies) For authentication at OAJA
13. Local Police Clearance Local Police Station
15. Mayor’s Clearance Local Municipality
17. Municipal Trial Court Clearance Municipal Trial Court Office
19. Regional Trial Court Clearance Regional Trial Court Office
21. Provincial PNP Clearance (C-2 or R2) Provincial PNP Station
23. NBI Clearance NBI Office
25. PSA Issued Marriage Contract of Parents PSA Office
27. Affidavit of Parent’s consent
28. (21 years old and below) Any Attorney’s Office or at OAJA
29. (2 Authenticated Photocopies)
30. Resume (14 Original)
31. Tax Identification Number (TIN) Any BIR Office
32. PhilHealth Number Any PhilHealth Office
33. PAG-Ibig MID Nr Any PAG-Ibig Office
34. SIS Fully Accomplished Application Form (1 Original) Any GSIS Office
1.Know the qualifications: None None 3 minutes Applicant
 Natural born citizen of
the Republic of the
Philippines
 With good moral
character
 Single, never been
married and never born
17
nor sired a child

 Must have a barefoot
height of not less than
152.4 centimeters or
five (5) feet for both
male and
female
Note: Indigenous People
(IP)Applicants who do
not meet the minimum
height requirement shall
secure certification
issued by the National
Commission on
Indigenous People
(NCIP).
 K to 12 graduate or
must have at least 72
units earned in College
 Age: must not be less
than eighteen (18) nor
more than twenty-six
(26) years old upon
admission for training.
 Must not have any of
the following Obvious
Physical Deformities
 Cross – eyed
 Bow legged / Knock
kneed
 Crooked arm
 Lacking fingers
 Tattoo
 Ear / Facial piercing
18
(Male)
 Multiple Ear / Facial
piercing (Female)
 Harelip
2. Using the preferred The administrator will None 3 minutes Recruitment
internet browser, go to the monitor the online
official PAF Website with Branch Personnel,
application
URL: PTD
https://www.paf.mil.ph
In the PAF Homepage,
look for the section “Join
the PAF” and click the
hyperlink labeled as “Click
Here to Apply Online”. You
will then be directed to the
PAF Online Registration
Dashboard.
3. Log in Form Verify the electronic None 25 minutes Recruitment
(https://recruitment.airforce application form.
.mil.ph) Branch Personnel,
If you are a new applicant, PTD
click the “Create New
Account” button. After you
are directed to a new
page, be ready to input
your email address and
user name. Read and
place a check on the
“Terms of Conditions and
Use” and input the correct
CAPTCHA code. Then,
click on “Create New
Account” button.
4. A welcome message The PAF Recruitment None 15 minutes 950th CISG Personnel
has been sent to your System will automatically
19
email. Open your email send a notification to the

(Inbox/Spam), open the applicants’ email.
notification for your PAF
registration and click the
link provided (the Link can
only be used once and it
will lead you to the page
where you can set your
password).
5.Click LOG IN button to Verify the electronic None 25 minutes J1 Personnel
log in and change your application form and check
password. In the menu authenticity of documents
bar, click PERSONAL uploaded by the
BASIC INFO button and applicants.
fill- up all the necessary
details and click the SAVE
button. (Applicant’s
information will be
forwarded to AFPSAT e -
portal.)
Wait for the confirmation
from the AFPSAT e -
portal. You will know that
you’re confirm if the
AFPSAT No will
automatically appear on
your application.
6. Upon confirmation, Verify the electronic None 25 minutes Recruitment
upload TOR, PSA BIRTH application form and check
CERT., 2x2 PIC, WHOLE Branch Personnel,
authenticity of documents
BODY PIC AND NCIP uploaded by the PTD
CERTIFICATION (if applicants.
applicable) then click the
SAVE button.
7. Check your email if Verify the completeness of None 10 Days Recruitment Br Personnel,
20
there’s any notification their application and PTD

prior to confirm the application by
downloading/printing your putting their application on
exam permit. process
8.Report at the nearest Check authenticity of None Recruitment Br Personnel,
Processing Center or documents and exam PTD
Venue of Examination on permit of the applicants
the scheduled examination OIC, Mobile Testing Team
and bring the initial
requirements prior to take Head, PTD
the examination
9.Initial screening on the Conduct Limited Physical None 5 minutes Recruitment Br Personnel,
applicants before taking examination to the PTD
the qualifying examinations applicants
Head, PTD
DP/Admin Personnel, PAF

Processing Center
10.Exam proper Administer the Qualifying None 4 hours Testing Br Personnel, PTD
exam
Head, PTD
OIC, MTT
11.Wait for the result of the Publish the results thru the None 15 days after the last Testing Br Personnel, PTD
examination PAF Website and shall scheduled date of
inform the applicants via examination Head, PTD
text and call CO, PAFPMC
12.Issuance of authority to Inform the applicants None 2 days DPDA Personnel, OA-1
undergo Physical Fitness through text or call and
Test (PFT) post on the website and
Facebook page the list of Recruitment Br Personnel,
passers PTD
13.Physical Fitness Test PAFPMC shall supervise None 3 hours AFFSG Personnel
the conduct of PFT by the
21
AFSSG and
Recruitment Br Personnel,
PTD
14.Submission of Recruitment Br, PTD shall None 10 days Recruitment Br Personnel,
Supporting documents inform the applicants to PTD
submit the necessary
documents Head, PTD
15.Announcement of top Inform the applicants None 2 days Recruitment Br Personnel,
successful applicants who through text and call PTD
will undergo
Physical/Medical Head, PTD
Examination (P/ME)
16. Physical/Medical Designated Military None 45 days AFGH Personnel
Examination Treatment Facility (MTF)
shall conduct P/ME
17.Board Interview Inform the applicants None 3 days PAFOCCAB Members
through text and call Head, PTD
Recruitment Br Personnel,
PTD
18.Publication of top Inform the applicants None 3 days Recruitment Br Personnel,
successful applicants who through text and call PTD
will undergo the 4 months Head, PTD
training
CO, PAFPMC
19.Reporting for Training PAFPMC shall turn-over None 1 day Head, PTD
at PAFBMS the Candidate Soldiers to
AETDC, FAB, Lipa City, Recruitment Br Personnel,
Batangas PTD
C1, AETDC
20.Conduct Limited PTD personnel will None 2 days CO, FABH,
Physical Examination supervise AETDC
(LPE)
Recruitment Branch
22
Personnel, PTD
21.Start of training None Cmdt, PAFBMS
PAFBMS Pers, PAFBMS
TOTAL None 180 days
3. Civilian Human Resource Recruitment (PAFPMC)
The process of accepting applicants of the Philippine Air Force for Civilian Human Resource.
Office or Division: Civilian Human Resource Affairs Department

Type of Transaction: G2C
Who may Avail: Civilian Applicants
1. Personal Data Sheet (CS Form No. 2012 Revised 2017) Downloadable online
2. Authenticated copy of Eligibility Civil Service Regional Office
School
4. Diploma
5. PSA Marriage Contract (if applicable) Philippine Statistics Authority
6. PSA Birth Certificate Philippine Statistics Authority
7. Medical Clearance - (with laboratory Results) AIR FORCE GENERAL HOSPITAL
8. Local Clearances
Barangay Clearance
Mayor's Clearance
RTC Court Clearance Respective Offices/Bureau
NBI Clearance
D.I. PNP Clearance
Police Clearance
23
9. Personal History Statement 300th AISW

1. Know the vacant 1. Publication of Vacant None At least 10 calendar days CHRD, PAFPMC
positions in the PAF Positions
through the posted
publications
2. Submit Application at 2. Recruitment Civ HR to None None None
CHRD PERSONNEL, assess the applicant’s
PAFPMC qualifications vis-à-vis the
CSC Qualification
Standards
3. Wait for the schedule of 3. Inform applicants on the None 3 minutes CHRD, PAFPMC
the qualifying examination schedule of examinations
4. Take the Civ HR 4.1 Administer the Civ HR None 2-4 days after the last day CHRD, PAFPMC
Qualifying Examination QE of publication of vacant
(Civ HR QE) positions
4.2 Check and release the None 2 hours (duration for the Testing Branch, PTD,
result of the qualifying exam only) PAFPMC/ CHRD,
examination PAFPMC
4.3 Shortlist and line up None 10 working days Testing Branch, PTD,
applicants for the PAFPMC
HRMPSB deliberation
based on the result of the
Civ HR and the quota per
vacant position item.
4.4 Inform the applicants None 2 days CHRD, PAFPMC
on the result of the Civ HR
QE and schedule of the
HRMPSB deliberation
5. Attend HRMPSB 5.1 Conduct interview and None 1 day after the CHRD, PAFPMC
deliberation and Take the assessment/ Conduct determination of the line-
Computer Test Computer Test up for the HRMPSB
Deliberation
5.2 Finalize the None 1 day HRMPSB
Comparative Ranking/
24
Result of the HRMPSB

Deliberation -OA1
5.3 Notify the applicants on None 4 days after the CHRD/HRMPSB
the result of the HRMPSB deliberation
Deliberation and inform the
selected applicants to
submit requirements for
probable appointment
5.4 Request for Medical – None 1 day after the CHRD, PAFPMC
Physical-Psychological determination of the final
Exam of applicants at Air HRMPSB deliberation
Force General Hospital result
6. Submission of complete 6. Received requirements None 1 day after the CHRD, PAFPMC
the requirements submitted determination of the final
HRMPSB deliberation
result
7. Fill out the Personal 7.1 Evaluate the None 2 days CHRD, PAFPMC
History Statement (PHS) correctness and
completeness of the filling
out of the PHS and assist
the applicants in the
fingerprinting on the PHS
8. Submit complete 8.1 Evaluate completeness None 2 hours 300th AISW
requirements to CHRD of the requirements and
Personnel, PAFPMC correctness of filling out of
the PDS
8.2 Request for A2 None 30 minutes CHRD, PAFPMC
Clearance
8.3 Prepare and process None 1 day upon receipt of the CHRD, PAFPMC
the Hours/Resolution of PHS and complete
the HRMPSB Deliberation clearances
and other required
supporting appointment
25
documents (PDF, 45 working days

Appointment Form,
Justification, Certification
of Funds, etc.)
8.4 Conduct Background None CHRD, PAFPMC
Investigation to applicants
9. Wait for the notice on 9.1 Inform applicants on OA2
the schedule of the the schedule of MPP Exam
Medical-Physical-
Psychological (MPP) Exam
9.2 Conduct MPP Exam AFGH
10. Submit Result of the 10.1 Collect the MPP AFGH

MPP Exam to CHRD exam results
Personnel, PAFPMC
10.1 Submit Result of the Within the day upon
BI/A2 Clearances of issuance of AFGH of the
Applicants MPP Clearance
10.2 Prepare Completed Within 45 days from the OA2
Staff Work (CSW) of receipt of A2 Clearance
appointment folders and request
transmit to OA1
10.3 Prepare/Process SDF Within 3 days from the CHRD, PAFPMC
of HRMPSB receipt of MPP and A2
Hours/Resolution and Clearances of Applicants
appointments for CG’s
approval
10.4 Oath Taking of Within 10 working days
Appointees after receipt of the CSW of DCA, OA1
Appointment
TOTAL None 141 days
26
V. FEEDBACK AND COMPLAINT MECHANISM (PAFPMC)

FEEDBACK AND COMPLAINTS
 The following are options to send feedback:
 Fill-up the feedback form located at the PTD testing room window and drop the said form in the
drop box located at said area.
How to send Feedback
 I-PM Mo Si CO, PAFPMC at FB account: Commanding Officer PAFPMC or i-SMS at CP Nr:
09182157874
 Survey Form during the examination for OC and CS
 Only the CO, PAFPMC is authorized to open and read the feedback form at the drop box to
address the said feedback immediately.
How to feedbacks are processed
 Survey form will be recorded and compiled by the PTD personnel to improve the management
system.
 The following are the options to send complaints:
 Fill-up the feedback form located at the PTD testing room window and drop the said form in the
drop box located at said area.
 I-PM Mo Si CO, PAFPMC at FB account: Commanding Officer PAFPMC or i-SMS at CP Nr:
09182157874
 Complaints can also be filed via telephone call: PLDT line: 8812 9055/Military Line: 854
How to file a complaint
6701/Local:
 6021/6543. Make sure to provide the following information
 Name of person being complained
 Name of the complainant
 Incident
 Evidence
Only the CO, PAFPMC is authorized to open and read the complaints to address and evaluate each
How complaints are processed complaint. The complaint will be submitted to IG, PAFPMC to conduct proper investigation. The
result of said investigation will be forwarded to CO, PAFPMC for appropriate action.
Contact Information of PAFPMC PLDT line: 8812 9055
Military line: 854 6701
Local: 6021/6543
arta.gov.org
info@arta.gov.ph
27
complaints@arta.gov.ph
478-5091 | 478-5099
PCC (Presidential Complaints Center
8888
CCB (Contact Center ng Bayan 0908-8816565
VI. LIST OF FIELD OFFICES/PROCESSING CENTER (PAFPMC)
Recruitment Processing Centers
Head Office: Philippine Air Force Personnel Management Center Procurement and Testing Services,
Col Jesus Villamor Air Base, Pasay City
Field Office/Processing Centers:
Luzon
 ODP, 600th ABG, Clark Air Base, Mabalacat City, Pampanga
 W1, 5th FW Basa Air Base, Floridablanca, Pampanga
 W1, 580th ACWW, San Fernando City, La Union
 ODP, TOG 1, Loakan Airport, Baguio
 ODP, TOG 2, Cauayan Airport, Cauayan City, Isabela
 ODP, TOG 3, Camp Servillano Aquino, Tarlac City
 C1, AETDC, Fernando Air Base, Lipa City
 W1, TOWWEST, Antonio Bautista Air Base, Puerto Princesa City, Palawan
Visayas
 ODP, 560th, ABG, BGEN Benito N Ebuen Air Base, Lapu-Lapu City
 ODP, TOG 6, Dingle, Ilo-ilo City
 ODP, TOG 6 TACP, Camp Alfredo Montelibano, Bacolod City
 ODP, TOG 8, Tacloban City
 528th DAST, Negros Oriental State University Main Campus II, Dumaguete City
28
Mindanao
 ODP, 530th ABG, Edwin Andrews Air Base, Zamboanga City
 ODP, TOG 10, Cagayan de Oro City
 ODP, TOG 11, Sasa, Davao City
 ODP, TOG 12, Datu Odin Sinsuat, Cotabato City
 ODP, TOS, Rajah Buayan Air Station, General Santos City
I. Mandate:
To effectively and efficiently disburse funds of the PAF strictly in accordance with laws and regulations outside PAF and
renders report as required under existing regulation and provides financial services to personnel and units including those
detailed outside PAF bases on sites and other clients’ agencies served by the PAF.
II. Vision:
A more capable and credible Air Force Finance Center equipped with automated and integrated systems to provide
financial services of global standards
III. Mission:
To provide financial services to the PAF
29
IV. Service Pledge:

We, the men and women of the Philippine Air Force Finance Center,
Undertake to uphold and render Efficient and effective Financial services
We, therefore, guarantee that our services shall be in accordance with law,
rules and regulations, so help me God
4. Financial Institution Loan Monitoring System (FILMS) (AFFC)
The Financial Institution Loan Monitoring System (FILMS) is a system that caters the processing of Loan of PAF Personnel. It
was created to eliminate the circuitous and manual processing of Loan.
Office or Division: Centralized Pay Operations Branch

Classification: Simple
Type of transaction: G2B
Who may avail: Financial Institutions
1. Security Clearance from OA-2
(1,000.00 Service Fee for BI and CI)
Financial Institutions
2. Accreditation from AFPFIAB
3. Basic Letter Request (Attn: MIS)
1. Upload the loan 1. Loan validator to None 1 hour Loan Validator of
application through FILMS check/received Accredited Financial
and print the FILMS Loan Institution
Voucher (FILVO) and
Authority to Deduct (ATD).
Then, submit to CPOBr,
FOD
1.2 Validate the loan and None 30 minutes Encoder and Validator of
make the necessary PAF Payroll System
30
changes in the pay and

allowances of the borrower
2. Approve and Release of 2. Inform the release of None 5 hours Loan Validator of
check. Monthly billing of check Accredited Financial
loan will submit to CPOBr Institution
for deduction
TOTAL None 6 hours and 30 minutes
5. Payment of Water and Light (AFFC)
The Collection and Custody of Fund Branch will collect the payment services of lights and water to Officers, Employees and
Concessionaires for their electric and water consumptions and promptly deposit in the bank.
Office or Division: Collection and Custody of Fund Branch, Financial Operations Department (FOD)
Type of transaction: G2G, G2B
Who may avail: All PAF Military, Civilian Human Resource Personnel and Concessionaires
th
1. Billing Statement BFMO, 520 ABW
2. Order of Payment Air Force Accounting Center
1. Wait for the Billing 1. Prepare Billing None BFMO Personnel, deliver
Statement to be delivered Statement the Bill
in their doorsteps
2. Proceed to AFAC to None None
secure Order of Payment
3. Proceed to AFFC or 3. Receives the payment Electric/Water bill 5 minutes Cashier/Collecting Officer
nearest BFSO and pay and Order of Payment
their bills with the Billing then issues Official
Statement and Order of Receipt to the client.
Payment
TOTAL None 5 minutes
31
6. Procurement Transactions (AFFC)
The BFSO provide service for the payment of procured requirements to the business entities (suppliers and contracts).
Office or Division: Base Finance Service Office (BFSO)

Type of transaction: G2B
Who may avail: Suppliers/Contractors
1. Transfer Voucher
Air Force Finance Center
2. Automated Debit Advice (ADA)
3. Disbursement Voucher
PAF Procurement Center
4. Procurement Documents
1. Submit complete 1.1 Receive and create None 5 minutes Admin Officer, FMBr
procurement docs with DV transfer voucher
1.2 Procurement docs will None 5 minutes Admin Officer, FMBr
forward to OFMAF
2. OFMAF forward the 2.1 CO/EX-O sign the None 5 minutes CO & EXO
complete docs to AFFC transfer voucher
2.2 Forward to Accounting None 5 minutes Admin Officer, FMBr
for Signature of JEV
3. Accounting will return 3.1 Prepare check of None 5 minutes Chief, BFSO/Authorized
the complete procurement Transfer Voucher and sign Signatory
docs for Check of Transfer by Chief, BFSO
Voucher
3.2 BFSO will deposit the None 5 minutes Disbursement Personnel
check to the Commercial
Account
3.3 Create ADA to be None Disbursement Personnel
signed by Chef, DRBr and 1 hour
for deposit to the Account
of Payee
32
(Supplier/Contractor)
TOTAL None 1 hour and 30 minutes
7. PAF Mutual Relief System (AFFC)
PAF MRS is a system established for the purpose of providing immediate financial assistance to the bereaved dependents of
the members amounting to Fifty Thousand Pesos (PhP50,000.00). Membership fee amounting to Thirty-Five Pesos (PhP35,00) is
mandatorily deducted to all members who are active in the military service and retired PAF Personnel becomes a Life Time member
upon paying the amount of Six Thousand Pesos (PhP6,000.00) after retirement from the service.
Office or Division: Collection and Custody of Funds Branch, FOD

Who may avail: PAF Officers, EP, Civilian Human Resource, Aviation Cadets, P2LT, CS and all classes of trainees
1. Death Certificate of the member-authenticated
2. Certificate of Lifetime Membership - if retired
3. Latest Pay slip of Member – if active
4. Marriage Contract- authenticated Beneficiary and Unit
5. Birth certificate of Son/Daughter if wife is deceased
6. Receipt from funeral Homes
7. Waiver from Brother/Sister in favor of claimant
1. OAFA (PGAB) 1.1 Prepares Voucher and None 15 minutes CCFBr
submitted the validated Check to be Signed by the
requirements of MRS for Chief, CCFBr and CO,
Active PAF Personnel AFFC
Beneficiary/ Retired
Member Beneficiary
submit complete
supporting documents to
AFA (PGAB)
33
1.2 Signed Voucher and None 10 minutes Chief, CCFBr and CO,
Check AFFC
1.3 Release the check to None 5 minutes CCFBr
the beneficiary
8. PAF Survivor Financial Assistance (AFFC)
PAF SFA renders immediate financial assistance for the active PAF Military and Civilian Personnel amounting to Fifteen
Thousand Pesos (PhP15,000.00), in case a dependent die. Membership Fee Amounting to Forty Pesos (PhP40.00) and PAFSFA
Additional amounting to Twenty-Five Pesos (PhP25.00) for those Personnel who are Single/Married that has Brothers/Sisters who are
members of PAFSFA are mandatorily deducted to all members. Only Active PAF Military and Civilian Personnel are members and
could avail of the PAFSFA benefit
Office or Division: Collection and Custody of Funds Branch, FOD

Who may avail: Active PAF Military, Civilian Human Resource Personnel, Dependents
1. PAF SFA Application Form
2. Death Certificate of deceased dependent
3. Letter endorsement from the Unit
4. Certificate from Claimant as legal beneficiary (if any):
 Birth Certificate of Claimant (If the parent of the principal member Beneficiary and Unit
is the deceased)
 Marriage Contract of Claimant (if the Wife/Husband of the principal
is the deceased)
 Birth Certificate of the claimant (if the child of the claimant is the
deceased)
1.1 OAFA (PGAB) 1.1 Prepares Voucher and None 15 minutes NCOIC, CCFBr
submitted the validated Check to be Signed by the
34
requirements of PAFSFA Chief FMBr and CO, AFFC

Active PAF Personnel
Beneficiary/ Member
Beneficiary submit
complete supporting
documents to AFA (PGAB)
1.2 Signed Voucher and None 10 minutes Chief, CCFBr and CO,
Check AFFC
1.3 Release the check to None 5 minutes CCFBr Personnel
the beneficiary
V. FEEDBACK AND COMPLAINT MECHANISM (AFFC)

1. Isumbong Mo Kay CO (IMKC) Hotline Numbers
Isumbong Mo Kay CO or IMKC is a text based system customer

Globe: 09177318381
service of Air Force Finance Center (AFFC) used as a venue for all
Smart: 09399024190
airmen to inquire about finance related issues/concerns. The system will
Sun: 09257747801 / 09257738386
automatically forward their text messages straight to the Commanding
Officer’s number to include the Officers of the AFFC. Finance Officer will
reply all queries/concerns forwarded.
2. AFFC Client Satisfactory Survey to Financial Institutions and
Supplier/Contractors
AFFC Client Satisfactory Survey to Financial Institutions and

Supplier/Contractors is a survey to assess the conformity and quality
of services provided to its Customers. This will be the basis for its
improvement at upgrading on the current processes.
3. AFFC Client Satisfactory Survey to PAF Personnel
35
AFFC Client Satisfactory Survey to PAF Personnel is a survey to

assess the conformity and quality of services provided to PAF
Personnel on their requirements. This will be the basis for its
improvement at updating on the current processes of its services.
VI. LIST OF OFFICES (AFFC)

Office Address
Headquarters, Air Force Finance Center Col Jesus Villamor Air Base, Pasay City
1st Base Finance Service Office Col Jesus Villamor Air Base, Pasay City
2nd Base Finance Service Office Air Force City, Clark Air Base, Mabalacat City, Pampanga
3rd Base Finance Service Office Basa Air Base, Floridablanca, Pampanga
4th Base Finance Service Office Major Danilo Atienza Air Base, Sangley Point, Cavite City
5th Base Finance Service Office Fernando Air base, Lipa City, Batangas
6th Base Finance Service Office Mactan Benito Ebuen Air Base, Mactan, Cebu
7th Base Finance Service Office Antonio Bautista Air Base, Puerto Princesa City
8th Base Finance Service Office Edwin Andrews Air Base, Zamboanga City
9th Base Finance Service Office Colonel Ernesto Rabina Air Base, Crow Valley, Tarlac City
10th Base Finance Service Office Wallace Air Station, San Fernando City, La Union
11th Base Finance Service Office TOWSOL, Lucena City
12th Base Finance Service Office TOWEASTMIN, Davao City
36
I. Mandate:
To be the primary Technical Staff Assistant to the CG, PAF on all matters pertaining to Medical Services support to keep
the Air Force in the highest state of combat readiness and effectiveness.
II. Vision:
A world class Medical Service in meeting today's needs and tomorrow's challenges through innovation and inspirational
leadership.
III. Mission:
To lead the Air Force with Professional Health Care Administrators in delivering the full spectrum and efficient health care
system in order to maintain the highest state of combat readiness and effectiveness within the command.
IV. Service Pledge:

We, the men and women of the Philippine Air Force Medical Service
Pledge to affirm and support the delivery of quality Health Care Services to the needs of Philippine Air Force
We will take no part in any arrangement or improper dealings

that induce referral, treatment, or withholding of treatment
for reasons other than the patient’s welfare, so help me God
37
9. Emergency Medical Care (OCSAF)
Responsible for the care of illnesses or injuries requiring immediate medical attention (Surgery, Pediatrics, OB Gynecology,
Medicine, ICU).
Office or Division: Emergency Medicine Department

Type of Transaction: G2G, G2C, G2B
Who may avail: Military, Dependents and Civilians
1. Identification Card Air Force Adjutant
CLIENT STEPS AGENCY ACTION FEES TO PAID PROCESSING TIME PERSON RESPONSIBLE
1. Proceed to Emergency 1.1 Physical examination & None 8 minutes ER Technician/Nurse
Medicine Department history taking
1.2 Physician assessment, 30 minutes ER Doctor
evaluation & treatment
1.3 Conduct of laboratory 47 minutes Med Tech and Rad Tech
& diagnostic tests
10. Out-Patient Services (OCSAF)
Responsible for the conduct of consultation and treatment of patients for minor illnesses and/or injury not emergent in nature
(Family medicine, Pediatrics, OB Gynecology, Urology, Orthopedics, EENT, General surgery).
Office or Division: Out-Patient Services Department

1. Identification Card Adjutant
38
1. Proceed to Out-Patient 1.1 Physical examination & P 300.00 8 minutes Nurse
Department history taking
1.2 Nurse initial 15 minutes Physician
assessment
1.3 Conduct of laboratory 47 minutes Med tech and Rad tech
& diagnostic tests
1.4 Physician assessment, 5 minutes Consultant
evaluation & treatment
TOTAL: 1 hour and 15 minutes
11. Laboratory Services (OCSAF)
Performs comprehensive array of vital tests that assist the physicians in diagnosing and treating their patients.
Office or Division: Laboratory Section

1. Laboratory Request Form ER, OPD, Wards
1. Proceed to laboratory 1.1 Extraction of Specimen None 2 hours and 40 minutes Med tech
Section for: 1.2 Specimen Analysis
 Specimen Collection 1.3 Laboratory Result Med tech & Pathologist
 Clinical Laboratory 1.4 Printing
 Urinalysis
 Hematology
 Serology
 Fecalysis
39
12. Pharmacy Services (OCSAF)
Provides medication dispensing, preparation of medicines prescribed by doctors, drug information and education and inventory
control.
Office or Division: Pharmacy Section

1. Prescription
ER, OPD, Wards
2. Request Issuance Slip (RIS)
1. Proceed to Pharmacy 1.1 Issuance of Medicine None 4 minutes Pharmacist
for Dispensing 1.2 Counselling 3 minutes
TOTAL 7 minutes
13. Radiology Services (OCSAF)
Performs medical imaging using different equipment such as X-ray, Ultrasound and CT Scan to diagnose and treat diseases.
Office or Division: Radiology Section

1. X-ray Request Form ER, OPD, Wards
1. Proceed to Radiology 1.1 Imaging None 10 minutes Radiology Technologist
Section for: 1.2 Reading and
 X-ray Evaluation Radiologist
40
 Ultrasound
 CT Scan Sonologist
14. Physical Therapy (OCSAF)
Responsible for providing therapeutic services such as physical therapy, occupational therapy, wellness and health promotion.
Office or Division: Physical Medicine and Rehabilitation Services

Referral Form OPD, Wards
1. Physical Medicine and 1.1 Assessment None 4 hours Physician
Rehabilitation Services 1.2 Conduct of Treatment
1.3 Counseling Physical Therapist
TOTAL None 4 hours
V. FEEDBACK AND COMPLAINT MECHANISM (AFGH)

How to send a feedback Patients and clients may fill-up a survey form and comment boxes available at the nurse stations.
How feedbacks are processed All feedbacks are consolidated and reviewed by the Commanding Officer, PAF Military Treatment Facilities.
Submit a letter of complaint address to the Chief Surgeon, Air Force/ Commanding Officer, PAF Military
Treatment Facilities.
All received complaints are being reviewed by the Grievance Committee and recommend appropriate action to
How complaints are processed
the Commanding Officer for his approval.
OESPA, HPAF Contact number: 09064770817
41
09333654269
8888 - Presidential Complaints Center
Contact information of CCB,
0908-8816565 - CSC Contact Center ng Bayan
PCC, ARTA
1 - 2782 (ARTA) Anti-Red Tape Authority
VI. LIST OF PAF MILITARY TREATMENT FACILITIES
Office/PAF Military Treatment Facility Address Contact Information

Headquarters, Philippine Air Force, Colonel 09064770817/
Office of the Chief Surgeon, Air Force
Jesus Villamor Air Base, Pasay City 09333654269
Air Force General Hospital Colonel Jesus Villamor Air Base, Pasay City 09166268391
Fernando Air Base Hospital Lipa City, Batangas 09296982552
Air Force City Hospital Mabalacat City, Pampanga 09338563035
Basa Air Base Hospital Floridablanca, Pampanga 09420604170
Maj Danilo Atienza Air Base Hospital Sangley Point, Cavite City 09159641588
Bgen Benito N Ebuen Air Base Hospital Lapu-Lapu City, Cebu 09171485099
Edwin Andrews Air Base Hospital Zamboanga City 09957981640
Wallace Air Station Medical Infirmary San Fernando City, La Union 09230880103
42
I. Mandate:
To be the primary Technical Staff Adviser of the CG, PAF on all matters pertaining to the Dental Services within the
Command.
II. Vision:
A professional well equipped Dental Service responsive to the needs of PAF Personnel.
III. Mission:
To provide Dental Services to the PAF.
IV. Service Pledge:

We, the men and women of the Philippine Air Force Dental Service
Undertake to uphold and render Dental Services
responsive to the needs of the Philippine Air Force
We, therefore, guarantee that our services

shall be in accordance with law,
Rules and regulations, so help me God
43
15. Admission and Examination (OAFDS)
All patients requiring dental services must first go through the admission section for identification and recording purposes and
through the examination section for examination, charting, dental profiling and diagnosis.
Office or Division: PAF Dental Service

Type of Transaction: G2G, G2C
Who may avail: Military Personnel, Dependents and Authorized Civilians
1. Military Identification Card
2. Military dependents Identification Card Office of the Air Force Adjutant
3. PAF Civilian Human Resource Identification Card
4. Dental Health Record Dental Admission Section
5. Referral Slip Examination Section
1. Dental patients/clients 1.1 Pre-screening by None 5 minutes Duty Dentist
will proceed to Pre- thermal scanning and
Admission booth for interview.
triaging.
2. Proceed to Admission 2.1 Log-in None 3 minutes Duty Admission Section
section for the retrieval of
dental record.
2.2 Retrieval of Dental None 5 minutes Duty Record Section
record
3. Dental patients/ clients 1.1 Examination/ None 10 minutes Examining Dentist
will proceed to charting/profiling
Examination section and
present their dental record.
1.2 Diagnosis None 5 minutes Examining Dentist
1.3 Dental X-Ray None 15 minutes Duty X-ray Personnel
44
16. Oral Prophylaxis (OAFDS)
This service can be availed by military personnel, dependents and authorized civilians if they tooth require tooth scaling.

1. Dental Health Record Admission Section
1. Dental patients/ clients 1.1 Oral Prophylaxis None 30 minutes Preventive Section OIC
will proceed to Preventive 1.2 Post-Operative 5 minutes Attending Dentist
None
dentistry Instruction
1.3 Issuance and filling up 3 minutes Duty Dental Assistant
of patient satisfaction None
survey forms
17. Periodontics (OAFDS)
This service can be availed by military personnel, dependents and authorized civilians if they tooth require periodontics therapy.

45
3. Radiograph Examination/ X-ray Section

4. Medical History Periodontics Section
5. Consent Form Periodontics Section
1. Dental patients/ clients 1.1 Deep scaling None 30 minutes Periodontics Section OIC
will proceed to per quadrant
Periodontics section for 1.2 Scaling with surgical None 1 hour Periodontics Section OIC
periodontics therapy flap Per quadrant
1.3 Post-Operative None 5 minutes Attending Dentist
Instruction
1.4 Issuance and filling up None 3 minutes Duty Dental Assistant
of patient satisfaction
survey forms
18. Restoration Dentistry (OAFDS)
This service can be availed by military personnel, dependents and authorized civilians if they tooth require for caries removal
and tooth restorations.

2. Referral Slip Examination section
1. Dental patients/clients 1.1 Class I cavity None 1 hour Restorative/Operative
will proceed to restoration Section OIC
Restorative/ Operative (IF) Class II cavity
section for caries removal restoration
46
and tooth restorations. (IF) Class III cavity

restoration
(IF) Class IV cavity
restoration
(IF) Class V cavity
restoration
Instruction
survey forms
19. Periodontal Therapy (OAFDS)

This service can be availed by military personnel, dependents and authorized civilians if they tooth require tooth extraction and
other oral surgery cases.

3. Radiograph X-ray Section
4. Medical History Surgery Section
5. Consent Form Surgery Section
1. Dental patients/clients 1.1 Anterior teeth None 1 hour and 30 minutes Oral Surgery Section OIC
will proceed to Oral (IF) Posterior teeth
surgery section for tooth (IF) Odontectomy on
47
extraction and other oral (IF) anterior and posterior

surgery cases teeth
(IF) Special Surgery cases:
Operculectomy
Gingivectomy
Apicoectomy
Crown lengthening
Instruction and medication
survey forms
TOTAL 1 hour and 38 minutes
20. Endodontics (OAFDS)
This service can be availed by military personnel, dependents and authorized civilians if they tooth require tooth preservation.

1. Dental patients/ clients 1.1 Root Canal Treatment None 1 Hour Endodontic Section OIC
will proceed to 1.2 Post-Operative None 5 minutes Attending Dentist
Endodontics section for Instruction and Medication
tooth preservation 1.3 Issuance and filling up None 3 minutes Duty Dental Assistant
48
survey forms
TOTAL 1 Hour 8 minutes
21. Prosthodontics (OAFDS)
This service can be availed by military personnel, dependents and authorized civilians if they tooth require for the preservation of
masticatory and aesthetic functions.

Classification: Complex
3. Dental Cast Prosthodontic Section
1. Dental patients/ clients 1.1 Anterior tooth None 40 minutes Attending Dentist
will proceed to preparation
Prosthodontics section 1.2 Posterior tooth None 1 hour and 15 minutes
for the preservation of preparation
masticatory and aesthetic 1.3 Impression taking and None 30 minutes Prosthodontic Section OIC
functions bite registration
1.4 Denture fabrication None 5 Days Dental Laboratory
Technician
1.5 Trial fitting None 1 hour Attending Dentist
1.6 Installation of denture None 30 minutes
1.7 Post-Operative None 5 minutes
Instruction
49
survey forms
TOTAL None 5 days, 4 hours 3
minutes
22. Orthodontics (OAFDS)
This service can be availed by military personnel, dependents and authorized civilians if they tooth require for tooth alignment
and correction of malocclusion.

3. Dental Cast Orthodontic Section
4. Medical History Orthodontic Section
5. Consent Form Orthodontic Section
1. Dental patients/clients 1.1 Impression and bite Orthodontic materials will 30 minutes Orthodontic Section OIC
will proceed to registration be provided by the patient
Orthodontic section for 1.2 Bracket Installation but the professional fee is 2 hours Attending Dentist
tooth alignment and Upper and lower free
correction of malocclusion. 1.3 Bracket removal 1 hour
1.4 Impression 30 minutes
1.5 Installation of 15 minutes
Orthodontic Retainers
1.6 Post-Operative 5 minutes
Instruction
50
1.7 Issuance of patient 3 minutes

satisfaction survey forms
2. Return/Visit every month 2. Orthodontic Adjustment Orthodontic materials will 1 hour
for one (1) to three (3) one (1) month after bracket be provided by the patient
years installation
Orthodontic materials 4 hours and 23 minutes/
TOTAL will be provided by the 1 to 3 Years Orthodontic
patient Treatment
23. Physical Examination (OAFDS)

This service can be availed by Military Personnel and civilian applicants for Initial flying Commissionship, call to Active Duty,
Enlistment, Annual Physical Examination, ETAD, Re-enlistment, Promotion, Schooling and Deployment

Who may avail: Military Personnel
1. Military Identification Card Air Force Adjutant
Proceed to Admission 1.1 Retrieval of record None 5 minutes OIC Record Section
Section for Physical 1.2 Examination None 10 minutes Examination Section OIC
Examination for: 1.3 Referral to treatment None Refer time to respective Examination Section OIC
Initial flying sections if needed treatment procedures
Commissionship, CAD, 1.4 Post-Operative None 5 minutes Attending Dentist
Enlistment, APE, Instruction
ETAD, 1.5 Issuance of patient None 3 minutes Duty Dental Assistant
Re-enlistment, satisfaction survey forms
Promotion, Schooling, 1.6 Typing/Charting (Class None 1 hour OIC Record Section
51
Deployment IV)
1.7 Consolidation, review None 4 Hour OIC Record Section
and signing of
Commanding Officer
1.8 Consolidation, Review None 4 Hour OIC Record Section
and signing of Chief Air
Force Dental Service
1 day 1 hour and 23
TOTAL None
minutes
V. FEEDBACK AND COMPLAINT MECHANISM (OAFDS)

How to send a feedback Patients and clients may fill-up a survey form and comment boxes available at the admission.
All feedbacks are consolidated and reviewed by the Commanding Officer, Dental Dispensaries, Air
How feedbacks are processed
Force Dental Surgeon.
Submit a letter of complaint address to the Commanding Officer, Dental Dispensaries/ Chief, Air Force
Dental Surgeon.
All received complaints are being reviewed by the Grievance Committee and recommend appropriate
action to the Commanding Officer for his approval.
Dental Surgeon Contact number: 09959961375
8888 - Presidential Complaints Center
Contact information of CCB, PCC,
0908-8816565 - CSC Contact Center ng Bayan
ARTA
1 - 2782 (ARTA) Anti-Red Tape Authority
VI. LIST OF DENTAL DISPENSARIES

Dental Dispensaries Address Contact Number
Office of the Chief Air Force Dental Service Col Jesus Villamor Air Base. Pasay City 09959961375
1301ST PAF Dental Dispensary Col Jesus Villamor Air Base. Pasay City 09452474009
1302nd PAF Dental Dispensary Basa Air Base, Floridablanca, Pampanga 09954341286
1303rd PAF Dental Dispensary Fernando Air Base, Lipa, Batangas 09770146104
52
1304th PAF Dental Dispensary BGEN Benito Ebuen Air Base, Mactan, Cebu 09771615293
1305th PAF Dental Dispensary Wallace Air Station, San Fernando, La Union 09338121219
1306th PAF Dental Dispensary Edwin Andrews Air Base, Zamboanga City 09175504878
Major Danilo Atienza Air Base, Sangley Point,
1308th PAF Dental Dispensary 09719695645
Cavite
Air Force City, Clark Air Base, Mabalacat,
1309th PAF Dental Dispensary 09177708929
Pampanga
I. Mandate:
Promote integrity, accountability, proper management of public affairs and property as well as to establish effective practices
aimed at the prevention of graft and corruption in government.
II. Vision:
Be a credible and capable Base Services Squadron responsive to the base services requirements of CJVAB.
III. Mission:
To manage, operate and maintain the base facilities.
53
IV. Functions:
 Provides billeting, transient lodging and postal services.

 Provides over-all management and maintenance of the base facilities, outdoor recreation equipment resource, recovery
and recycling programs.
 Performs refuse collections and disposal services and continuous upkeep and beautification of the base.
 Performs collection of water and electrical bills concessionaire’s fees and other dues when required
 Performs other tasks as maybe directed by group commander 521 st SG.
24. Electric and Water Billing Services (BFMO, 520th ABW)
This service is catering all residents, offices and concessionaires inside CJVAB.
Office or Division: Base Facilities Management Office (BFMO)

Who may avail: PAF Personnel with awarded Government Quarters and Concessionaires
1. Electric and Water Bills/Statement of Account Base Facilities Management Office (BFMO)
2. Order of Payment Air Force Accounting Center (AFAC)
3. Cash/Check Payment PAF Finance Center (Collection Branch)
1. Electric and Water 1.1 Conduct monthly None 3 days BFMO
Bills/Statement of Account electric and water meter
Reading.
1.2 Encoding of Reading to None 2 days BFMO
PAF Utility Management
System (PUMS).
1.3 Submission of None 1 day BFMO
Consumption Report to
AFFC, AFAC and COA.
54
1.4 Deduction of Electric None 3 days AFFC

Bill from Payroll of PAF
personnel who applied
automatic salary deduction
payment for their electric
bill.
1.5 Distribution of Electric None 2 days BFMO
and Water Bills.
2. Securing Order of 2. Issuance of Order of None 3 minutes AFAC
Payment Payment.
3. Settlement of Electric 3.1 Issuance of Official Depend on Statement of 3 minutes PAF Personnel,
Water Bills receipt. Account Concessionaires and
AFFC
3.2 Encoding of Official None 2 minutes AFFC
Receipt to the PAF Utility
Management System
(PUMS) for update of
Records.
Depend on Statement of
TOTAL 11 days and 8 minutes
Account
25. Concessionaires Rental and Garbage Billing Services (BFMO, 520th ABW)
This service is catering only the establishment in the concessionaires are of CJVAB.
Office or Division: Base Concessionaires Management (BCM)

Type of Transaction: G2B
Who may avail: All Concessionaires
1. Rental and Garbage Bills/Statement of Account Base Concessionaires Management (BCM)
2. Order of Payment Air Force Accounting Center (AFAC)
55
3. Cash/Check Payment PAF Finance Center (Collection Branch)

1. Rental and Garbage 1. Distribution of Rental None 2 days BCM
Bills/ Statement of Account and Garbage Collection
Fee Bills.
2. Securing Order of 2. Issuance of Order of None 3 minutes AFAC
Payment Payment.
3. Settlement of Account 3.1 Issuance of Official Depend on Statement of 3 minutes Concessionaires and
Receipt. Account AFFC
3.2 Encoding of O.R. None 3 minutes AFFC
Numbers on the Collection
Report.
Depend on Statement of
TOTAL 2 days and 9 minutes
Account
26. Base Facilities and Management Office (BFMO) Clearance
The BFMO is applied by all PAF Military Personnel, CHR and concessionaires
Office or Division: Base Facilities Management Office (BFMO)

Type of Transaction: G2G, G2B
Who may avail: All PAF Personnel, Civilian Human Resource and Concessionaires
1. Basic Request
Respective Unit
2. Local Housing Clearance
3. Promissory Note (If PAF personnel Awarded Government Quarters)
4. Deed of Agreement to include residential address Air Force Real State Office (AFREO)
5. (If PAF personnel Awarded Government Quarters)
6. Concessionaire – Endorsement from Base Concessionaires Base Concessionaires Management (BCM)
56
Management (BCM)
1. Submission of 1.1 Verification if client None 5 minutes BFMO
requirements have an Existing Back
Accounts in Lights and
Water.
1.2 Verification if client None 5 minutes BHBB Personnel
have an Existing Back
Accounts in Base Housing
(GQ’s, BOQ’s, MOQ’s,
TEQ, TQ1 and Barracks).
1.3 Verification if client None 5 minutes Base Concessionaires
have an Existing Back
Accounts in Base
Concessionaires.
1.4 Approval/Signature None 3 minutes Base Services Squadron
Admin Officer, Ex-O and
SC, 5213rd BSS.
1.5 Issuance of BFMO None 3 minutes BFMO
Clearance.
V. Documentary Requirements Needed for a Specific Purpose (BFMO, 520th ABW)

Clearance for Military Personnel Retirement/Resignation
Tab "A" Personnel Action Form (AFP AGO Form 110)
Tab "B" Statement of Service (SOS) from Unit
Tab "C" Unit Military Leave Record from all previous and present Unit assignments
Tab "D" Latest Summary of Information (HRMIS Generated)
Tab "E" Certification of Payment of Commutation of Leave from AFFC
Enlisted Personnel Retirement/Dependency Discharge

Tab "A" Personnel Action Form (AFP AGO Form 110)
57

Tab "C" Unit Military Leave Record from all previous and present Unit assignments
Enlisted Personnel Retirement/Resignation

Tab "A" Basic Request from Unit
Tab "C" Unit Military Leave Record from all previous Present Unit assignments
Tab "D" Summary of Information (HRMIS Generated)
Tab "F" Trainee Orders (3CT, 2CT, 1CT, Draftee)
Tab "G" Enlistment/Reenlistment Orders
Tab "H" Last Promotion Order
Officer Posthumous Retirement/Separation

Tab "C" Unit Military Leave Record from Present Unit
Tab "F" Appointment Order
Tab "G" OTD/CAD/ETAD Orders
Tab "H" Last Promotion Order
Officer/Enlisted Personnel (Provident Fund Loan)

Tab "C" Military Leave Record from present Unit assignment
Officer/Enlisted Personnel (Leave to be Spent Abroad (LSA))

Tab "C" Military Leave Record from Unit
58
Tab "D" Completeness of Military Personnel File (MPF)
Officer/Enlisted Personnel (Other Financial-related Claims)

Tab "A" Statement of Service (SOS) from Unit
Tab "B Retirement/Resignation/Discharge Order
Officer/Enlisted Personnel (Promotion/ETAD/SOT)

Tab "C" Completeness of Military Personnel File (MPF)
27. Application of Business Space at CJVAB (BFMO, 520th ABW)
This service can be applied by all interested PAF Military personnel and concessionaires inside CJVAB.

Who may avail: All interested applicants for Business
1. Letter of Intent to Apply Business Space
2. SOI/Resume Applicants of Business Space
3. Business Proposal
1. Submission of 1.1 Verification of None 3 minutes BCM
Requirements requirements submitted by
Concessionaires.
1.2 Sorting of applicants None 10 minutes BCM
according to date of
application and services
offered.
59
1.3 Board Deliberation of None 2 hours BCB

Applicants.
1.4 Formulation of None 1 day BCM
Resolution for approved
requests.
1.5 Routing of Resolution None 4 days BCM/Board Members
to Board Members for their
signature.
1.6 Approval/notation of None 1 day WC, 520th ABW
the Base Commander.
1.7 Furnishing a copy of None 1 day BCM
approved Resolution to the
awarded applicant.
7 days, 2 hours and a3
TOTAL None
minutes
28. Renewal of Revocable Permit (Concessionaire inside CJVAB) (BFMO, 520th ABW)
This service can be applied by all interested PAF Military personnel and concessionaires inside CJVAB, it may be new
application or renewal of business.

Who may avail: All Owner/Operator of Business Inside CJVAB
1. Letter of Intent to Apply/Renew Business Space
2. Resume/SOI of the Owner/Operator with 2x2 and 1x1 picture Owner/Operator of Business
3. List Of Employees duly certified by the Owner/Operator
4. Security Clearance (Base I.D. duly issued by ODI, 520th ABW) Office of the Director Intelligence , 520th ABW
5. Billing for One (1) Month Advance and Two (2) Months Deposit Base Concessionaires Management (BCM)
6. Medical Certificate of Food Handlers (Food Related Services) Air Force General Hospital
60
7. Sanitary Permit (Food Related Services)

8. DTI Registration (Food Related and Basic Services) Office of the Department of Trade and Industry (DTI)
9. CDA Registration (Credit Cooperatives) Office of the Cooperative Development Authority (CDA)
10. SEC Registration (Financial Institutions) Office of the Securities and Exchange Commission (SEC)
11. BIR Registration (Credit Cooperatives and Financial Institutions) Office of the Bureau of Internal Revenue(BIR)
12. Mayor’s Permit (Credit Cooperatives and Financial Institutions) Office of the Municipal Mayor (Pasay City)
13. Brgy Permit (Food Related and Basic Services) Barangay 183 Office, Pasay City
1. Submission of 1.1 Verification of None 5 minutes BCM
requirements to BCM requirements submitted by
Concessionaire.
1.2 Distribution of None 30 minutes BCM
revocable permit to be sign
by the owner
1.3. Returning of None 30 minutes Owner
Revocable Permit to BCM
upon signing.
1.4 Submission of the list None 1 day BCM
of concessionaires who
already complied their
requirements for the
renewal of revocable
permit and their revocable
permit signed by the owner
to GOC
1.5 Submission and None 1 day Group Commander, 521st
notation of the list of SG
concessionaires together
with revocable permit
signed by the owner to be
forwarded to ODO
1.6 Submission and None 1 day DO,520th ABW
notation of the list of
61

forwarded to ODWC
1.7 Submission and None 1 day DWC, 520TH ABW
notation of the list of
forwarded to OWC
1.8 Signing of the None 2 days WC, 520TH ABW
Revocable Permit by the
Wing Commander 520th,
ABW
1.9 Submission of list of None 30 minutes BCM
concessionaires who
requirements with 1
photocopy each of their
signed revocable permit to
AFAC
1.10 Submission of list of None 30 minutes BCM
concessionaires who
requirements with 1
original copy each of their
signed revocable permit to
COA
1.11 Distribution of None 1 day BCM
renewed revocable permit
to the owners of
concessionaires
7 days, 2 hours and 5
TOTAL None
minutes
62
29. Rental of PAF Mortuary (BFMO, 520th ABW)
This service can be availed by dependents whose relative employed in AFP, DILG personnel and authorized civilians.
Office or Division: PAF Mortuary

All active AFP, PNP, BFP, BJMP and PCG personnel, retired AFP, PNP, BFP, BJMP and PCG personnel, Civilian
Who may avail:
Human Resource and Authorized Civilians.
1. Valid I.D of Relatives of the deceased (Photo Copy)
2. Valid I.D of Deceased (Photo Copy) Applicants
3. Death Certificate (Photo Copy)
1. Submission of 1.1 Submission of Basic None 3 minutes PAF Mortuary Personnel
requirements Request and
supplementary
requirements
1.2 STL to be forward to None 3 minutes PAF Mortuary Personnel
GOC
STL from GOC to be None 30 minutes GOC
forward to ODO for DF
1.3 Submission to WC, None 3 minutes WOC
520th ABW.
1.4 For approval WC, 520th None 10 minutes WC, 520th ABW
ABW.
1.5 Confirmed approval of None 2 minutes WOC
request to 521st SG
1.6 Confirmed approval of None 2 minutes GOC
request to Duty PAF
Mortuary
1.7 Confirmed approval of None 2 minutes PAF Mortuary Personnel
request to requesting party
1.8 Designation of Bay to None 3 minutes PAF Mortuary Personnel
63
be utilized.
1.9 Issuance of Statement None 3 minutes PAF Mortuary Personnel
of Account.
2. Securing Order of 2.1 Issuance of Order of None 5 minutes AFAC
Payment Payment.
3. Settlement of Account 3.1 Issuance of Official PAF Active and retired 3 minutes Requesting party and
(Rental) Receipt. Military (Free) AFFC
Active PAF CHR

(Free)
Active other AFP Branch of

service and uniformed
personnel PNP, BFP,
BJMP and PCG (Php
600/day)
Retired other AFP Branch

of service
(Php 1,000/day)
CHR from other AFP

branch of service
(Php 1,000/day)
Direct dependent of Active

PAF personnel
(Php 600/day)
Direct dependent of other

AFP branch of service
(Php 800/day)
Retired CHR
(Php 800/day)
64
Civilians
(Php 3,000)
TOTAL as indicated above 1 hour and 9 minutes
VI. FEEDBACK AND COMPLAINTS MECHANISM (BFMO, 520th ABW)

How to send feedback Answer the feedback form and drop it at the designated drop box.
Group Admin 521st SG open the drop box and compiles and records all feedback submitted.
Feedback requiring answers will be addressed immediately. The answer of the Office will be
relayed to the concerned within three (3) days of the receipt of the feedback.
Answer the complaint form and drop it at the designated drop box.
Complaints can also be relay via telephone/cellphone call.
Group Admin 521st SG open the complaint drop box and evaluate each complaint. The Group
Admin 521st SG shall inform the SC and Ex-O on the received complaints.
Upon evaluation and approval of SC and Ex-O shall initiate investigation and complaints shall
How complaints are processed be referred directly to personnel concern for comment or explanation. The NCOIC of BFMO,
BHBB and BCM shall create a report after the investigation.
The NCOIC of BFMO, BHBB and BCM will recommend feedback to the client subject to
approval of SC.
ARTA: complaints@arta.gov.ph / 1-ARTA (2782)
BFMO: 0945-417-2767
BHBB: 09616069579/0927-597-5116
Contact Information of ARTA, BFMO, BHBB,
BCM: 0906-423-8182
BCM and BSS OPN
BSS OPN: 0956-342-7763/0929-109-3695
Email Address: bss5213@yahoo.com
bss5213@gmail.com
65
VI. FEEDBACK FORM (BFMO, 520th ABW)
FEEDBACK FORM
We value your feedback. Please let us know how well we have served you by completing this form. You may use this form for
compliments, complaints or suggestions.
Nature of Transaction (Check the choices):
󠄫 Compliment 󠄫 Application of Enlisted Personnel Quarters Complaints

󠄫 BFMO Clearance
󠄫 Electric and Water Billing Services 󠄫 Application of Business Space at CJVAB
󠄫 Concessionaires Rental and 󠄫 Renewal of Revocable Permit
Garbage Billing Services 󠄫 Rental of PAF Mortuary
󠄫 Application of Government Quarters
󠄫 Inquiries
󠄫 Application of Married Officers Quarters (MOQ)
󠄫 Suggestion
󠄫 Application of Bachelor Officers Quarters (BOQ)
____________________________________________________________________________________________________________________
____________________________________________
Name (optional) ___________________________________

Contact Number (optional) ___________________________
Mailing Address (optional)____________________________
Person/Unit/Section involved__________________________
Date of Transaction_______________________________
Time of Transaction_______________________________
Signature (Lagda)
66
I. Mandate:
Assists and advises the CG, PAF on matters pertaining to the ethical standards and enhancement of values formation in
order to maintain good order and discipline among military and civilian personnel of the PAF.
II. Vision:
A professional organization operating with highest level of transparency and accountability in performing its mandate.
III. General Function:

To enhance professionalism, promote honesty and integrity in the military service, instill ethical standards and inculcate a
strong sense of public accountability among military and civilian human resource in the pursuit of a common commitment
against graft and corruption in the PAF.
67
30. Public Access/Photocopy/Authentication of Certified True Copy of SALN Form (OESPA)
The public access and authentication of SALN Form of PAF Personnel may be availed by all PAF Personnel and any requesting
Agency outside PAF provided with authorization.
Office or Division: SALN Branch

Type of transaction: Government to Citizen/Government to Government
Who may avail: PAF Military Personnel/Civilian Human Resource/Clients
1. Request letter (public access only)
2. Authorization Letter if not personally requested (for access only)
OESPA Office, Duty Office Guard
3. Two (2) Valid ID
4. Copy/ies of SALN for authentication
CLIENTS STEP AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPOSIBLE
1. Requesting Party shall None None 3 minutes Duty Office Guard/ SALN
sign the visitor’s logbook Branch Personnel
and fill-out the Request
Form available at Duty
Office Guard/SALN Branch
Personnel at OESPA,
HPAF stating the
purpose/reason for
requesting a copy of
SALN
2. Requesting party shall 1.1 Personnel of SALN None 5 minutes Duty Office Guard/ SALN
present the filled-out Branch shall receive the Branch Personnel
Request Form and/or filled-out Request Form
Authorization Letter (if the from the requesting party.
requesting party is only
representative) with valid
Id
1.2 if the requested SALN None 2 minutes Duty Office Guard/ SALN
is on file, the same shall be
68
presented to the Records Branch Personnel

Chief for verification/
examination
* If the request is denied,
SALN Branch Personnel
will inform the requesting
party on the cause of
denial and advise on how
to remedy the same
1.3 The photocopy of None 5 minutes Authenticating Officer
requested SALN shall
route to the Duty
Authenticating Officer to
examine and thereafter
authenticate the SALN
photocopies
2. Requesting Party shall 2.1 Duty Office Guard will None 1 minutes Duty Office Guard of
receive the authenticated then release the OESPA, PAF
SALN Copy and check the authenticated SALN copy
document to the requesting party
upon signing in the
receiving Logbook
*If the document will be
used by the requesting (3 working days)
party for other purposes
than personal file and
attachments for any
Personal Action Form
(110)
18 minutes for
Authentication/
TOTAL None
(3 days for public
access)
69
31. Procedure in the Disposition of Complaints under the Investigative Functions of OESPA
This service may be availed by all PAF Military Personnel/Civilian Human Resource/Citizen who want to complaint personnel employed
in the Philippine Air Force pertaining to the law under the investigative functions of OESPA.
Office or Division: Intelligence and Investigation Branch

Type of transaction: Government to Citizen/ Government to Government
Who may avail: PAF Military Personnel/Civilian Human Resource/Citizen
Complaint for violation of RA 9262 (Anti -Violence Against Women &
Their Children)
Economic Abuse (Non-Support & Insufficient Support)

1. Duly accomplished Complaint Sheet from OESPA. From OESPA to be accomplished by complainant
2. Complaint-Affidavit sworn to before a notary public or From the complainant
administered by authorized Military Officer
3. Military ID/Dependents ID Military ID (OAFA, PAF)
4. Any Government Issued ID From the complainant
5. PSA Documents PSA
6. Marriage Certificate (if Married)
7. Certificate of Live Birth of the child
8. ATM Card LBP
9. Other supporting documents From the complainant
Physical/Psychological Violence
1. Duly accomplished Complaint Sheet from OESPA. From the complainant
2. Complaint-Affidavit duly notarized or administered by From the complainant
authorized Military Officer Military ID (OAFA, PAF)
3. Any valid ID From the complainant
4. Medico Legal Certificate duly signed by a licensed physician Government/Private Hospital
5. Affidavit of Witnesses (Optional)
6. Other supporting documents From the complainant
70
Complaint for violation of RA 11313

1. Duly accomplished Complaint Sheet from the OESPA From the OESPA to be accomplished by complainant
2. Complaint-Affidavit duly notarized or administered by From the complainant
authorized Military Officer
3. Any Government Issued ID From the complainant
4. Affidavit of Witnesses (Optional) From the witness
5. Other supporting evidence as proof for allegation From the complainant
Complaint for violation of RA 6713/RA 3019/ AW 95

1. Duly Accomplished Complaint Sheet from OESPA From OESPA to be accomplished by the complainant
2. Complaint-Affidavit duly notarized or administered by authorized From the complainant
Military Officer
3. Supporting documents (duly authenticated if photo copy) From the complainant
4. Affidavit of Witnesses (If any) From the witness
Complaint for violation of RA11323/ RA 7877, RA 8353,

1. Duly Accomplished Complaint Sheet from OESPA From OESPA to be accomplished by the complainant
2. Complaint-Affidavit duly notarized or administered by authorized From the complainant
Military Officer From the complainant
3. Supporting original documents (duly authenticated if photo copy) From the witness
4. Affidavit of Witnesses (Optional) From the complainant
5. Other supporting documents
(For Anonymous Complaints: Only meritorious anonymous complaints/reports shall be taken cognizance of and shall be thenceforth investigated
in accordance with the guidelines provided under SOP Nr 1 dated 26 March 1993)
CLIENT STEP AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
*Walk-in Complainant 1.1 Office Duty Guard shall None 2 minutes Office Duty Guard
1. Complainant will sign-in request the complainant to
on the Visitor’s Logbook sign at the Visitor’s
Logbook
1.2 Office Duty Guard shall None 2 min/10 minutes Office Duty Guard/ Female
accompany the Personnel manning the
complainant to the Duty Women’s Desk
Investigator
1.3 Female personnel on
71
duty at the Women’s Desk

shall make initial inquiry to
the complainant as to her
purpose(if the complaint is
VAWC, Sexual
Harassment and other
sexually-related offenses)
1.4 Female personnel on None 20 minutes Investigator
Women’s desk shall (OESPA, HPAF)
indorse the complainant to
the investigator who shall
conduct initial interview to
the complainant on the
nature of the complaint
and to determine whether
the complaint falls under
OESPA functional area.
2. Complainant will Fill-out 2. Investigator shall assist None 20 minutes Investigator (OESPA,
the complaint sheet the complainant in filling- HPAF)
out the complaint sheet
and advice on the
procedure in the conduct
of investigation(The
complaint shall be
forwarded to the Unit of the
respondent for the conduct
of investigation)
3. Complainant shall 3.1 Investigator shall None 5 working days Investigator
submit Complaint-Affidavit inform the complainant to (OESPA, HPAF)
duly notarized and other submit necessary
supporting documents, documents to support her
must be original copy if not claims within 5 working
should be duly days
authenticated
3.2 Upon receipt of the None 20 minutes Unit OESPA Investigator
72
complaint-affidavit, OESPA
shall forward the same to
the Unit which has
jurisdiction over the
respondent.
3.3 Upon receipt of the None 1 day Unit OESPA Investigator
referred complaint-affidavit
from OESPA, the Unit
OESPA shall commence 3 days
the investigation, evaluate
the complaint for the
preparation of the Charge
Sheet. Notify the
respondent through
summon to appear before
the Unit OESPA on the
date indicated at least 3
days from the date of
notice.
3.4 If the respondent None 5 days Unit OESPA Investigator
appears before the Unit on case
OESPA, the Unit
investigator shall inform
the respondent the name
of the complainant, the
nature of the complaint,
the procedure in the
conduct of investigation.
Then, the Charge Sheet
shall be received by the
respondent together with
the copy of complaint-
affidavit and other
documents, if there is any.
Respondent shall be
73
advised to submit his/her

answer/counter-affidavit
and other supporting
documents within 5 days.
However, if the respondent
does not appear within 3
days from the time he/she
was summoned, the
investigation shall proceed.
The investigator upon None 20 days Investigator on case
receiving the counter-
affidavit of the respondent
shall then evaluate the
case and submit the
Result of investigation
(ROI) to the Unit
Commander for approval
and subsequently indorsed
the same to Higher
Headquarters (Attn:
OESPA) for final
disposition.
Complaint for Non-support/Insufficient support
1. Complainant will sign-in 1. Office Duty Guard shall None 2 minutes Office Duty Guard
on the Visitor’s Logbook request the complainant to
sign at the Visitor’s
Logbook
If mediation failed
2. Pursuing of complaint 2.1 Female personnel at None 10 minutes Female Personnel at
the Women’s desk shall Women’s Desk
make initial interview with
the complainant
2.2 If mediation failed and None 10 working days Investigator on case
complainant insists to
pursue his/her complaint,
74
respondent is required to
submit his/her Counter-
Affidavit to answer the
complaint within 10
working days
2.3 Submission of
additional evidence of the
complainant
2.4 The investigator on None 2 hours
case will, evaluate the
evidence gathered, and
other document such as
complaint- affidavit,
counter-affidavit,
supporting affidavit and
other significance
document necessary on
the said complaint.
2.5 The investigator will None 2 days Investigator on case
draft an ROI in
chronological arrangement
in preparation for the
drafting of SDF to EDFS to
C,OESPA/CG, PAF
2.6 SDF for the case None 1 day INVESTIGATOR on case
recommendation will be
routed to different Offices
prior to CG, PAF
approval/disapproval
2.7 OESPA, PAF may None 7 working days C, OESPA/CG, PAF
recommend the following:
 Dropped and closed due
to amicable settlement
 Dropped and closed for
lack of merit
75

insufficiency of evidence
moot and academic
 Reprimand, Forfeiture
 Demotion
 Discharged from the
military service
2.8 Upon approval of the None 1 day OA-1
SDF, Duty investigator will
request the issuance of
appropriate order to O-A1
2.9 Inform the complainant None 1 day Duty Investigator
on the final resolution on
his/her complaint
2.10 Inform the respondent
on the resolution of the
complaint against him
2.11 Investigator on case None 1 day Duty Investigator
will make STL, informing
their commander on the
resolution of the case.
3. Appeal 3. Appeal can be done None 15 working days Respondent
within 15 working days
from receipt of the
resolution
TOTAL None 29 days and 3 hours
76
IV. FEEDBACK AND COMPLAINT MECHANISM (OESPA)
FEEDBACK AND COMPLAINT

Answer the client feedback form and drop it at the designated drop box in front of the Admin Office.
Contact info:
How to send feedback
09551155772 (viber number also)
email: oespahpaf2018@gmail.com
Every Friday, the Admin Officer opens the drop box and compiles and records all feedback submitted.
Feedback requiring answers are forwarded to the relevant branch and they are required to answer within three
(3) days of the receipt of the feedback. The answer of the office is then relayed to the client.
For inquiries and follow-ups, clients may contact the following cellphone numbers:
Answer the client’s Complaint Form and drop it at the designated drop box in front of the front of the Admin
Office.
Complaints can also be filed via email. Make sure to provide the following information: - Name of person being
How to file a complaint complained - Incident - Evidence
The Admin Officer opens the complaints drop box on a weekly basis and evaluates each complaint.
Upon evaluation, the Admin Officer shall start the investigation and forward the complaint to the relevant division
for their explanation.
The Admin Officer will create a report after the investigation and shall submit it to the Chief of Office for
appropriate action.
The Admin Officer will give the feedback to the client.

77
09561571834 / 09474591385
arta.gov.org
Contact Information of info@arta.gov.ph
PCC, complaints@arta.gov.ph
ARTA 478-5091 | 478-5099
PCC: 8888
V. FEEDBACK AND COMPLAINTS FORM
FEEDBACK/COMPLAINTS FORM
We value your feedback. Please let us know how well we have served you by completing this form. You may use this form for compliments, complaints or
suggestions. (Pinapahalagahan namin ang inyong mga hinaing. Nais naming malaman kung paano namin lalong mapabuti ang paghatid ng aming serbisyo sa
pamamagitan ng inyong papuri, reklamo o puna, at suhestiyon.)
Nature of Transaction/Uri ng transaksiyon (Check the choices below/Guhitan ang mga pagpipilian sa ibaba):
󠄫 Compliment (Papuri)
󠄫 Complaints (Reklamo/Puna)
󠄫 Issuance of SALN
󠄫 Issuance of Certification
󠄫 Inquiries (Katanungan)
󠄫 Suggestion (Suhestiyon)
_________________________________________________________________________________________________________
Name/Pangalan (optional/maaring ipagpaliban) ___________________________________________________________________

Contact Number/Telepono (optional/maaring ipagpaliban) ___________________________________________________________
Mailing Addres/Tirahan (optional/maaring ipagpaliban) _____________________________________________________________
Person/Unit/Division involved (tao o yunit na sangkot) ______________________________________________________________
Date of Transaction (Petsa ng Transaksiyon)_____________________________________________________________________
Time of Transaction (Oras ng Transaksiyon)______________________________________________________________________
Signature/Lagda
78
I. Mandate:
To effectively, efficiently and equitably render legal services to the Philippine Air Force (PAF) and its subordinate units for
the legitimacy of every military action in support of the accomplishment of the mission of the PAF.
II. Vision:
A professional and competent legal service anchored on truth, justice and fairness responsive to the legal requirements of
the PAF.
III. Mission:
To ensure that the activities of PAF proceed in accordance with law and authority as the legal adviser of the Commanding
General, PAF.
VI. Service Pledge:

We, the men and women of the
Office of the Air Judge Advocate,
undertake to uphold and render
JUSTICE, ASSISTANCE, GOOD CHARACTER and OBJECTIVITY
79
We, therefore, guarantee that our services shall be in accordance with law,
rules and regulations, so help us God.
32. Authentication of documents (OAJA)
The Office of the Air Judge Advocate certifies that the documents are certified correct from the original copy presented to the
Authenticating Officer.
Office or Division: Admin Branch

Who may avail: Active/Retired Military Personnel, Military Dependents, PAF Civilian Human Resource, PAF Applicants
1. One (1) Original copy of document to be authenticated Office/Agency issuing the document
1. Client conveys intent for 1.1 Receive documents None 2 minutes Duty NCO
authentication
1.2 Verify genuineness of None 5 minutes Duty NCO
the original documents (depends on the no. of
documents)
1.3 If authentic, the None 5 minutes Duty NCO
photocopies will be (depends on the no. of
stamped documents)
1.4 Stamped copies to be None 5 minutes Admin Officer
signed by the Admin (depends on the no. of
Officer documents)
2. Client receives the 2. Documents will be None 1 minute Duty NCO
authenticated documents released to the client
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33. Rendering legal advice (OAJA)
The Office of the Air Judge Advocate renders legal opinion and assistance to PAF units. In particular, Staff Judge Advocates are
assigned to the different units of the PAF to cater to the latter’s needs in connection with legal issues and problems.
Office or Division: Military Affairs Branch, Contracts Branch, Claims Branch, Professional Branch, Justice Branch
Who may avail: Active/Retired military personnel, Military dependents, PAF Civilian Human Resource
1. AFP issued ID Air Force Adjutant
1. Client signifies intent to 1.1 Provide legal advice None 2 minutes Duty NCO
avail legal advice form to be filled-up by the
client.
1.2 Assess the nature of None 2 minutes Duty NCO/
inquiry and refer the matter Admin Officer
to concerned branch.
2. Client will be advised by 2. JAGS Officer will give None 1 hour JAGS Officer
a JAGS Officer the legal advice. (depending on the nature
of the inquiry)
V. FEEDBACK AND COMPLAINTS MECHANISM (OAJA)

 Answer the client feedback form and drop it at the designated drop box in front of the Admin Office.
Contact info:
How to send feedback 09561571834 / 09474591385
email: oaja_paF@yahoo.com
Jose P Laurel Hall of Justice,
81
OAJA, CJVAB, Pasay City

 Every Friday, the Admin Officer opens the drop box and compiles and records all feedback submitted.
 Feedback requiring answers are forwarded to the relevant divisions and they are required to answer
How feedbacks are processed within three (3) days of the receipt of the feedback. The answer of the office is then relayed to the client.
 For inquiries and follow-ups, clients may contact the following cellphone numbers:
 09561571834 / 09474591385
 Answer the client Complaint Form and drop it at the designated drop box in front of the front of the Admin
Office.
 Complaints can also be filed via email. Make sure to provide the following information: - Name of person
being complained - Incident - Evidence
09561571834 / 09474591385
 The Admin Officer opens the complaints drop box on a weekly basis and evaluates each complaint.
 Upon evaluation, the Admin Officer shall start the investigation and forward the complaint to the relevant
division for their explanation.
 The Admin Officer will create a report after the investigation and shall submit it to the Chief of Office for
appropriate action.
 The Admin Officer will give the feedback to the client.
09561571834 / 09474591385
ARTA: complaints@arta.gov.ph
Contact Information of CCB, : 1-ARTA (2782)
PCC, ARTA PCC: 8888
CCB: 0908-881-6565 (SMS)
82
I. Mandate:
To effectively and strictly adhere all matters pertaining to the maintenance of order and discipline, enforcement of laws,
orders and regulations in support to the accomplishment of the PAF mission.
II. Vision:
Zero Offense, Zero Tolerance
III. General Function:

Assists and advises the CG, PAF by keeping him informed on all matters pertaining to the maintenance of order and
discipline; enforcement of laws, orders and regulations.
IV. Service Pledge:

We, the military and civilian personnel of the Office of the Air Force Provost Marshal, Headquarters Philippine Air Force
commit to serve our clientele both the military and civilians and adhere to the rule of law.
Specifically, we shall:
Address all complaints whether walk-in or letter complaint accordingly by its merit.
83
Act on complaints with cause/substantiated by summoning the respondent for confrontation. If no amicable settlement will
be arrived at, respondent will be summoned to shed light on the complaint against him/her and shall be given ample time
to present pieces of evidence and witnesses.
Oblige the investigator on the case, after thorough evaluation, to prepare the Investigation Report (IR) containing the
necessary attachments/exhibits collated with the dispositive portion containing the investigator’s recommendation.
Likewise, the investigator prepares the SDF of AFPM addressed to the approving authority (CG, PAF) summarizing the
facts and finding on the case with the recommendation. Then, it will be submitted to AFPM for his
appreciation/approval/signature.
Submit to CG, PAF the final copy of the SDF upon AFPM’s approval and signature thereon in coordination with AJA and
concurrence of A-1 and A-2 (for cases of their concern) thru CAS and VC, PAF for approval of the recommended action.
Inform the Unit Commander concerned of the recommended action as approved by CG, PAF.
Treat all complaints with utmost confidentiality.
34. Receiving, Investigation/Disposition of Complaints/Reports (OAFPM)
The Office of the Air Force Provost Marshal receives and addresses complaints and allegations against PAF military and civilian
personnel whether walk-in or letter for misbehavior/misconduct on matters involving offenses against person and properties,
disturbance of peace and public order and individual violations of laws and regulations.
Office or Division: Public Assistance and Complaint Branch
Type of Transaction G2C Government to Citizen
Who may avail: Active/Retired Military Personnel, Active/Retired Civilian Human Resource, Civilian Complainants
1. Complaint Sheet/Letter Complaint Public Assistance and Complaint Branch
2. Relevant/Pertinent Supporting Documents Concerned Personnel
1. Log-in of complaint 1. Receives and log-in the None 2 minutes Duty Investigator
84
complaint
2. Initial interview 2. Initial interview. Advise None 1 minutes Duty Investigator
the complainant on the
procedure
3. Filling-up of complaint 3. Assists the client in None 30 minutes Duty Investigator
sheet filling up the complaint
sheet
4. Submit complaint 4.Assess/ evaluate the None 4 working days Investigator on case
affidavits and other merits of complaints
supporting documents
5. Wait for the scheduled 5. Summon the None 5 working days for Luzon Investigator on case
date of mediation respondent for mediation. area;
Direct complainant to 14 working days Visayas
appear on scheduled date and Mindanao areas
6. Appear for mediation 6. During mediation None 1 hour and 30 minutes Investigator on case
proceeding, if the parties
*If the mediation was opt to settle amicably their
successfully settled: issues/problems, following
documents shall be
accomplished:
-Written Deed of
Agreement
-Affidavit of Desistance
If both parties did not 6.1 Proceed to formal

agree to settle, the investigation
complainant can pursue
the complaint:
7. Wait for the result of 7.1 Refer to the concerned None 30 working days upon Investigator on case
investigation Unit for the conduct of filing of the complaints
investigation
7.2 SDF for the case None 7 working days CG, PAF/ VCG/ CAS/
recommendation will be SAS/ AJA/ A-1
routed to concurring staff
prior to CG, PAF
85
approval/disapproval
8. Receives the final 8.1 Inform the complainant None 3 working days Admin Officer
resolution of complaint on the final resolution on
through formal his/her complaint
letter/directive from the
Unit 8.2 Inform the respondent
on the resolution of the
complaint against him/her
TOTAL None 55 days
V. FEEDBACK AND COMPLAINTS MECHANISM (OAFPM)

For any commendation for our services or staff; complaints or any Office Address:
suggestions, concerned personnel may fill-up our feedback form Office of the Air Force Provost Marshal
and drop it at the designated drop box located at the OAFPM Col Jesus Villamor Air Base, Pasay City
Lobby or you may write us and send it to:
Email Address:
oafpmhpaf@gmail.com
Trunkline:
854-6722 Local 6627
Office CP #:0917-546-6188
arta.gov.org
info@arta.gov.ph
complaints@arta.gov.ph
478-5091 | 478-5099
86
I. Mission:
Provide quality administrative services governed by the core values of integrity, service above self, teamwork, excellence
and professionalism.
II. Vision:
An institutionalized Adjutant General Service of the Philippine Air Force responsive in providing sustainable and quality
administrative services to PAF personnel and other stakeholders.
III. Mandate:
The Adjutant General Services (AGS) shall be charged subject to such regulations as The Chief of Staff, AFP (CSAFP)
may prescribe, with the operating functions of procurement, assignment, promotion, transfer, retirement, and discharge of
officers and enlisted men of The Regular and Reserve Forces. (Sec 25b, Article II, Philippine National Defense Act of
1935).
IV. General Function:

Be the operational and administrative supervisor of the Command for administrative services.
87
IV. AGS Creed:

We, the members believe that one attains:
LOYALTY, by providing service to our clientele with utmost dedication and devotion to duty imbued with the majesty of
thoughts and loftiness of ideals.
HONESTY, by being morally and spiritually upright, sincere in serving both military and civilian personnel, their
dependents and legal beneficiaries, from the moment they enter the service, until they are finally separated or retired
optionally, compulsorily or by force of circumstances.
INTEGRITY, by having a sound moral principle in the dispensation of awards, decorations and recognitions to deserving
AFP personnel and further vowing that we will never be remiss in doing so.
And, lastly, RELIABILITY, by being worthy of their trust and confidence and always dependable in the performance of the
mandated tasks inherent to Adjutant General’s Service.
To all these, we in Adjutant General’s Service, in order to sustain goodwill and strong sense of responsibility, do hereby
pledge and dedicate ourselves to uphold and promulgate this creed.
88
35. Issuance of Statement of Service (SOS) (OAFA)
A Statement of Service is a document which serves as proof of service for both active and retired military personnel and duly
signed by the Unit Adjutant / Major Service Adjutants/ The Adjutant General.
Office or Division: Records Management Branch (RMB)

Classification Simple
Type of Transaction G2G, G2C
Who May Avail PAF Active Military Personnel, dependents, authorize representative
1. SOS for Retirement/Separation/ Resignation/Dependency
Discharge/ Discharge Upon ETE
a. Basic Request from Unit / PAF Form 110 Unit DP/ Adjutant
b. SOS from Unit
Unit Adjutant
c. Unit Mil Leave Record (previous & present unit)
d. Latest SOI (PMIS Generated) Unit/PMC
e. Certification of Payment of Commutation of Leave from AFFC AFFC
f. Trainee Orders (3CT,2CT,1CT, Draftee) – for EP only and if
applicable
Appointment Order – for Officers only
Concerned Individual
g. Enlistment/Reenlistment Orders – for EP only
OTD/CAD/ETAD Orders – for Officers only
h. Latest Promotion Order
(Note: MLR shall also be issued together with the SOS)
2. SOS for Posthumous Retirement/ Separation
a. Basic Request fm Unit (STL) Unit DP/ Adjutant
b. SOS fm Unit
Unit Adjutant
c. Military Leave Record fm unit
d. Certification of Commutation fm AFFC AFFC
e. Death Certificate PSA/ Local Registrar
(Note: MLR shall also be issued together with the SOS)
3. SOS for Promotion, ETAD/SOT
a. Basic Request from Unit (STL) Unit DP/ Adjutant
89
b. SOS from Unit Unit Adjutant

c. Completeness of MPF OAFA
4. SOS for Leave to be Spent Abroad
b. SOS from Unit
Unit Adjutant
c. Mil Leave Record from unit
d. Completeness of MPF OAFA
5. SOS for Provident Fund Loan
b. SOS from Unit
Unit Adjutant
c. Mil Leave Record from Unit
6. SOS for Other Financial-Related Claims
a. SOS from Unit Unit Adjutant
b. Retirement/Resignation/Discharge Order – if applicable Concerned Individual
1. Online submission of 1.1 RMB personnel None 5 minutes RMB
required documents receives accomplished
request and validates the
completeness and
authenticity of the
submitted document and
processes for approval and
signature of AFA
Preparation of SOS None 10 minutes RMB Researcher
1.2 Counter checks
existing Military Personnel
File (MPF) for
completeness of
documents
1.3 Forward validated
records to the Encoders for
generation of SOS
1.4 Informs applicant of
any lacking documents in
90
his/ her MPF. – if

applicable
*Note: Promissory note is
provided by RMB indicating
the date of the submission
of the lacking requirements
if nt available.
1.5 NCOIC and Chief, None 20 minutes NCOIC / Chief RMB , Chief
RMB check and counter Admin, AAFA/AFA
sign the SOS for perusal of
AAFA and signature of
AFA
Releasing of SOS for
other Purposes:
1.6 Scanned approved 5 minutes RMB / Clerk
SOS/MLR will be sent thru
PAF Messaging account of
concerned Unit Adjutants.
Forward file copy to RMB
Records for filing in the
MPF
2. Client receives the 2. Concerned Unit Unit Adjutants
authenticated document Adjutants print out the
SOS/MLR and issue to
concerned personnel with
Dry Seal.
Releasing of SOS for
Purposes of Retirement
/ Separation
3. Client receives the 3.1 Affixes dry seal for None 3 minutes RMB Window Teller/Clerk
authenticated document approved SOS
3.2 Releases signed copy
of SOS to concerned
personnel or his/her
Authorize representative
91
and forward file copy to

RMB Records for filing in
the MPF.
3.3 Document will be 2 Minutes
released to the client and
signs in the logbook
TOTAL None 40 Minutes
*Note: The 40 minutes (maximum) processing time is for one client being served at one time. The time is extended when there are two or more
clients.
Succeeding requests for MLR will not be entertained unless lacking documents as stated in the promissory note has been provided.
36. Issuance of Military Leave Record (F-30) (OAFA)
A Military Leave Record is a document which serves as proof of leaves/furlough (ordinary or sick leave) availed or not availed
throughout the career of the military personnel. This document is signed by the Unit Adjutant/ Major Service Adjutant/ The Adjutant
General.
Office or Division: Records Management Branch (RMB)

Who may avail PAF Active military personnel / retired and separated personnel
For regular purposes:
1. Basic Request from Unit
Unit DP / Adjutant
2. SOS from Unit
3. Military Leave Record from Unit
4. Completeness of Military Personnel File RMB, OAFA
Schedule of Availability of Service
Monday to Thursday (0800-1700)
Friday, 0800-1200 (1300 onwards- Maintenance Period)
1. Online submission of 1.1 RMB personnel None 5 minutes RMB Window Teller/Clerk
92
required documents validates the completeness

and authenticity of the
submitted document and
processes for approval and
signature of AFA
Preparation of MLR for None 20 minutes RMB Researcher
other Purposes:
1.2 Counter checks
existing Military Personnel
File (MPF) for
completeness of
documents. Researcher
verifies the following based
on records available:
 orders of commutation
availed by client
 leave orders/records
included in the MPF of
concerned personnel
1.3 Forward validated
records to the Encoders for
generation of MLR
1.4 Encoder generates the 10 minutes Encoder
MLR
1.5 NCOIC and Chief, None 20 minutes NCOIC, RMB/ Chief, RMB/
RMB check and counter AAFA/ AFA
sign the MLR for perusal of
AFA
*Once signed by AFA,
Admin Br will return MLR
to RMBr.
1.6 Scanned approved RMB Window Teller/Clerk
MLR will be sent thru PAF
Messaging account of
93
concerned Unit Adjutants.

1.7 Concerned Unit Unit Adjutants
Adjutants print out the
MLR and issue to
concerned personnel with
Dry Seal.
For purposes of None Depending on length of RMB
retirement/ resignation/ service, number of Researcher
reversion/ dependency previous assignments and
discharge and existing number of
commutation of unused applicants.
leave balance) (5 working days)
1.8 Researcher to validate
on the following: Note: If MPF of requesting
 Leave records from all party is incomplete
previous units.
 Orders of commutation
availed of by client
 Leave orders/records
included in the MPF of
concerned personnel
 existing leave order on
file not inserted in the
MPF
1.9 Forward the validated
MLR to the Encoders.
1.10 Encoder generates None 10 minutes Encoder
the MLR
1.11 NCOIC and Chief, None 20 minutes NCOIC, RMB/ Chief, RMB/
RMB check and counter AAFA/ AFA
sign the MLR for perusal of
AFA
*Once signed by AFA,
Admin Br will return MLR
94
to RMBr.
2. Client or authorized 2.1 RMB personnel affixes None 2 minutes Message Centre
representative will dry seal for signed MLR; Personnel / and or RMB
personally appear for the 2.2 Releases signed copy personnel
releasing of SOS for of MLR to applicant.
Purposes of Retirement /
Separation
3. Client receives the 3. Document will be 3 Minutes
authenticated document released to the client and
signs in the logbook
60 minutes for online/
TOTAL None 5 working days for
retirement purposes
Note: * The 60 minutes(maximum) processing time is for one client being served at one time. The time is extended when there are two or more
clients.
*Succeeding requests for MLR will not be entertained unless lacking documents as stated in the promissory note has been provided.
37. Issuance of AFP Identification Card (OAFA)
The application and renewal for AFP Identification Card may be availed by all PAF Military Personnel, Civilian Human Resource
and authorized dependents.
Office or Division: ID Section, Records Management Branch, OAFA

Who may avail PAF Military and their dependents, Reservists, and Civilian Human Resource
FOR AFPIC APPLICATION:
1. Duly accomplished application form, endorsed by Admin Officer/Unit
OAFA / download form at PAF Website OAFA Corner
Adjutant for military personnel); or by CEAD, PAFPMC for Civilian
Human Resource.
2. a. Active Personnel- CAD/ETAD, Enlistment/ Reenlistment,
Promotion, Assignment, Change of Branch of Service, Change of Concerned Individual
95
Marital Status, Amendment Orders, whichever is applicable.

b. Civilian Human Resource - Appointment Order/Plantilla
Promotion, Change of Marital Status, Amendment Orders,
whichever is applicable.
c. Reservist - Appointment, Promotion, Annual Active Duty
Training/ Unit Active Duty Training Order, Unit Assignment,
Amendment Orders, whichever is applicable.
d. Dependents:
1. Spouse - PSA Marriage Contract with original copy of Official
Receipt, Advisory on Marriage (CRS Form No 5) if applicable.
2. Children - PSA Birth Certificate with original copy of Official Receipt.
3. Parents (60 yrs old and above) - PSA Birth Certificate of Active PSA
Personnel; (For indigent parents) - Certificate of Indigence.
e. Son and Daughter - PSA Birth Certificate and Certificate of No
Marriage (CRS Form No 4) with Official Receipt
FOR RENEWAL OF AFPIC
The following requirements should be submitted to the Records
Management Branch of OAFA for validation prior to approval of OAFA/
issuance of AFPIC: download form at PAF Website, OAFA Corner
1. Duly accomplished application form, endorsed by Admin Officer/Unit
Adjutant (military personnel); endorsement from CEAD, PAFPMC
(for Civilian Employee).
2. Order of CAD/ETAD for Officers, Enlistment/Reenlistment (for EP),
promotion, assignment, change of marital status, amendment
whichever is applicable.
3. Previous AFP ID (if lost, attach application form with Police Blotter Concerned Individual
Report and Affidavit of Loss.
4. Family Documents and other lacking requirements in the MPF (as
required).
1. Online submission of 1.1 RMB personnel None 5 minutes ID Section Personnel
96
required documents validates the completeness

and authenticity of the
submitted document
1.2 Requires requesting
personnel to submit
lacking requirements and
surrender old or damaged
ID before his/her AFP ID
application can be
processed
1.3 Encodes personnel or None 15 minutes ID Section Personnel
dependent’s data;
1.4 Scans thumbmark and
signature;
1.5 Takes picture of the
applicant or scans 2x2
picture for non-appearing
applicants; (whichever is
applicable)
1.6 Verifies the encoded
data with the applicant if
applicable
2. Liaison/ Admin/ 2.1 Receives applicable PhP55.00 3 minutes ID Section Personnel
authorized personnel of fees for ID processing;
Unit /Office claims and 2.2 Asks applicant to sign
subsequent payment of on the logbook upon
AFPIC at the Customer release of ID.
Service Desk
TOTAL PhP55.00 23 minutes
*Note: The 23 minutes(maximum) processing time is for one client being served at one time. The time is extended when there are two or more
clients.
97
38. Authentication of Documents (OAFA)
The authentication of documents may be availed by all PAF Military Personnel (active and separated), Civilian Human Resource
and their authorized beneficiaries.
Office or Division: Records Management Branch

Who may avail PAF Active military personnel / retired and separated personnel, civilian personnel and their beneficiaries
1. Original documents issued by OAFA and its photocopies Records Management Branch
1. Client conveys intent for 1. Office Guard provides None 2 minutes Office Guard
authentication queuing number
2. Proceed to waiting area 2.1. Receives the None 15 minutes RMB teller/clerk
documents. Only
documents issued by
OAFA will be authenticated
by office.
2.2. Verify authenticity of
documents from the
records/file of OAFA
2.3 Stamp the documents
for signature of the
Authorized NCO / Civilian
Supervisor.
2.4. Sign the documents
for authentication
3. Client receives the 3. Record the transaction None 2 minutes RMB teller/clerk
Authenticated documents in the logbook and release
98
and sign on the receiving the authenticated

logbook documents to the client
clients.
39. Claims for PAF Mutual Relief System (MRS) (OAFA)
Processes the request of Surviving Legal Beneficiaries of deceased PAF Personnel and deceased retired PAF Personnel, for the
claims of PAF Mutual Relief System (MRS).
Office or Division: Pension and Gratuity Administrative Branch (PGAB)

Type of Transaction G2C
Who may avail Legal Beneficiaries of Deceased Military Personnel and Retired Military Personnel
1. Death Certificate PSA/ Local Registrar
2. PAF MRS Certificate of Lifetime Membership (only for those with
lifetime membership)
3. Marriage Contract PSA
4. Burial Receipt
5. Photocopy of 2 government issued IDs of Spouse
6. Latest Pay slip (if active) AFFC
7. Report of Death from Unit (if active) Unit DP/ Adjutant
8. Special Power of Attorney (if applying on behalf of the claimant) JAGO
Note: If spouse of the member is also deceased, other declared
beneficiary/ies can claim, with additional requirements as stated below:
9. Death Certificate of Spouse of Member

10. Birth Certificate of Claimant PSA
11. Marriage Contract of Claimant (for married female claimants)
12. Waiver of Rights of other beneficiaries (duly notarized) Concerned Individual
99
*Note: All documents must be original/authenticated copies.

Monday to Friday (0800-1700)
Online Download at OAFA Corner https://www.paf.mil.ph
PAF Messaging - Monday to Friday (0800-1700)
1. Online submission of 1. Receive, check None 20 minutes PGAB Posthumous
required documents completeness of Section Clerk
documents, validate and
process the submitted
application for PAFMRS
2. Client /concerned office 1.1 Submit the complete None PGAB Posthumous
or unit will wait for and validated PAFSFA Section Clerk
notification from PGAB application to AFFC.
1.2 The concerned
Unit/Office will be notified
once the application is
transmitted to AFFC
clients.
40. Processing of Posthumous Retirement/Separation of PAF Personnel (OAFA)
Processes the Posthumous Benefits of Surviving Legal Beneficiaries of deceased PAF Personnel whose death are declared in-
line-of-duty.

Classification Highly Technical
Type of Transaction G2C
Who may avail Legal Beneficiaries of Deceased Military Personnel
100
A.STL: Endorses the Processing of Posthumous Retirement/Separation

and Commutation of Leave Balance of Deceased Military Personnel
Unit Concerned
signed by Unit Commanders
B. STL: Endorses the Line of Duty Status of Deceased Military

Personnel signed by Unit Commanders (w/ LOD Report, LOD Minutes)
(1 original copy). Attached the following:
 Medical Abstract / Death Summary Unit Concerned
 DEATH CERTIFICATE with Official Receipt (1 Copy) PSA or LCR
C. Unit Statement of Service for the purpose of death claims and
Unit Concerned
Unit Leave Record
D. Family Documents
if the deceased is single
 Marriage Contract of Parents with official receipt
 Birth Certificate of Parents with official receipt
 CRS Form Nr 4 (CENOMAR) Certificate of Non-Marriage with
official receipt
 Birth Certificate of deceased with official receipt PSA
if the deceased is married
 Marriage Contract with official receipt
 CRS Form Nr 5 (Advisory on Marriages) with official receipt
 Birth Certificate of Deceased and Wife with official receipt
 Birth Certificate of Children with official receipt
 Picture of Beneficiary/ies (Whole Body 2x4)
E. Clearances
 Unit Clearance Unit
 PAF Housing Board Clearance (AFREO)
 DLO Clearance (OA-1)
 AFAC Clearance HPAF
 PAFSAO Clearance
F. Statement of Last Payment (1 original, 12 authenticated
photocopies) and Certificate of Commutation
G. Forms to be submitted and filled out by beneficiaries PGAB, OAFA
101
(PGAB will provide these forms)

 Beneficiary Information Sheet w/ picture of Deceased and
Beneficiaries (2x2)
 Affidavit of Parents/Widow (duly notarized)
 Joint Affidavit (duly notarized)
 Application for Benefit Claims
INSTRUCTIONS:
1. PSA Documents with official receipt is mandatory (all original).
2. Forms must be filled up in Blue Ballpen
3. Statement of Last Payment Photocopies must be duly authenticated by Air Force Finance Center
1. Liaison or Authorized 1.1 Assist, log-in and None 3 minutes Office Guard
representative of Unit endorse the client and or
authorized liaison to PGAB
personnel for application of
Retirement/Posthumous
Retirement/Separation
1.2 Receive, check the None 25 minutes PGAB Posthumous
completeness of Section Personnel
requirements, validate and
application for
Retirement/Separation.
PGAB Internal Process: None Two and One Half (2 ½-
1.3 Process the following: Months
Facilitate the issuance of Max)
LOD Status; issue
Certificate of Legal
Beneficiary/ies, endorse to
AJA if claim is contested;
102
Monitor the EDFS until the

approval of CG, PAF.
1.4 Process and publish PDBr, OAFA
the Retirement/
Posthumous Retirement/
Separation Orders
1.5 Prepare all PGAB Posthumous
documentary requirements Section Personnel
for Retirement/
Posthumous
claims and endorse to
AFPPGMC for processing.
1.6 Prepare all
documentary requirements
for commutation claims
and endorse to AFFC for
processing.
TOTAL None 50 days
*Note: The 50 Days (maximum) processing time is for documentary requirements with no deficiency.
VI. FEEDBACK AND COMPLAINTS MECHANISM
FEEDBACK FORM
compliments, complaints or suggestions. (Pinapahalagahan namin ang inyong mga hinaing. Nais naming malaman kung paano namin lalong
mapabuti ang paghatid ng aming serbisyo sa pamamagitan ng inyong papuri, reklamo o puna, at suhestiyon.)
Check the choices below/Guhitan ang mga pagpipilian sa ibaba:
Commendation (Papuri) Complaints (Reklamo/Puna)
103
Suggestion (Mungkahi) Inquiries (Katanungan)

__________________________________________________________________________________________________________
Name/Pangalan (optional/maaring ipagpaliban) ____________________________________________________________________

Contact Number/Telepono (optional/maaring ipagpaliban) ____________________________________________________________
Mailing Address/Tirahan (optional/maaring ipagpaliban) _____________________________________________________________
Person/Unit/Division involved (tao o yunit na sangkot) _______________________________________________________________
Date of Transaction (Petsa ng Transaksiyon)________________________________
Time of Transaction (Oras ng Transaksiyon)_____________________________________________________________________
Nature of Transaction (Uri ng Transaksiyon):
Issuance of Military Leave Record Issuance of Statement of Service

Issuance of Certification of Employment Issuance of AFP Identification Card
Issuance of Administrative Orders
Reason for Commendation, Complaints / Suggestion /

Inquiries:__________________________________________________________________________________________________
Signature (Lagda)
104
VI. DIRECTORY
BRANCH CONTACT NUMBER
Public Assiatance Desk/
+63995-861-04444
Duty Office Guard
Administrative Branch +63995-861-04444
Records Management Branch +63999-447-9744
Publication and Distribution Branch +63965-302-8552
Pension and Gratuity Administrative Branch +63977-258-1918
ELECTRONIC MAIL
Office Email Address airforceadjutant@gmail.com
pafpgab@gmail.com
PAF Messaging oafa.dis
oafa.admin
oafa.pgab
oafa.rmb
oafa.pdbr
I. Mandate:
Assists and advises the Commanding General, Philippine Air Force in the exercise of command and management of all
Civil-Military Operations (CMO) to include the political, social, economic, and psychological dimension of military
operations and other activities embracing the relationships between and among the military establishment, civilian,
military, and community-at-large.
105
II. Vision:
To be become a fully-equipped and manned Office by 2028 capable of providing effective assistance and guidance to the
Command regarding the political, social, economic, and psychological dimension of military operations and other activities
embracing the relationships between and among the military establishment, civilian, military, and community-at-large.
III. Mission:
Effectively provide assistance and advices supporting the stakeholder engagement efforts of the Command as well as
build stakeholder confidence and support to the overall mission of the Command
IV. Service Pledge

We, the men and women of the Office of the Assistant Chief of Air Staff for CMO, OA-7 undertake and uphold to provide
effective assistance to the Filipino People in support to building stakeholder support and confidence to the Command.
41. Stakeholder Engagement (OA-7)

The Office of the Assistant Chief of Air Staff for Civil-Military Operations, OA-7, is one of the frontline Offices of the Philippine Air
Force. As a frontline Office, OA-7 caters to a variety of individuals or group both from the public or private sector. And these clienteles
are considered by OA-7 as its internal and external stakeholders whose concerns or requests revolve around the activities involving
pillars of CMO, namely the Information Support Affairs, Public Affairs and Civil Affairs or commonly known as Stakeholders
Engagement.
Office or Division: Office of the Assistant Chief of Air Staff for Civil-Military Operations, OA-7,
Type of Transaction G2G, G2B, G2C
Who may avail: Stakeholder, Civilian, Government
Checklist of Requirements Where to Secure
1. Letter request addressed to CG, PAF Requesting party
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CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Submit letter request 1.1 Coordination & None 7 days OA-7 personnel
Collaboration w/
requesting party
1.2 Letter will be forwarded
to Concerned Units for
appropriate action
TOTAL None 7 days
V. FEEDBACK AND COMPLAINTS MECHANISM (OA-7)

FEEDBACK and COMPLAINTS MECHANISM
Please let us know how we have served you by doing any of the following:
 Accomplish our Feedback Form available in the Duty Lobby Desk and put this in the dropbox located at the Ground Floor and Second
Floor Lobby;
 Feedback / Complaints may be sent through the official email of the office (airforceadjutant@gmail.com, or through writing to the office
with address Headquarters Philippine Air Force, Colonel Jesus Villamor Air Base.
 Talk to our OFFICER OF THE DAY. If you are not satisfied with our service, your written/ verbal complaints shall immediately be attended
to by OFFICER OF THE DAY at the Admin Branch, OAFA.
THANK YOU for helping us continuously improve our services.
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VI. FEEDBACK FORM (OA-7)

OFFICE OF THE AIRFORCE ADJUTANT
PUBLIC ASSISTANCE and COMMENTS
SERBISYONG MAY MALASAKIT
FEEDBACK FORM
compliments, complaints or suggestions. (Pinapahalagahan namin ang inyong mga hinaing. Nais naming malaman kung paano namin lalong
mapabuti ang paghatid ng aming serbisyo sa pamamagitan ng inyong papuri, reklamo o puna, at suhestiyon.)
Check the choices below/Guhitan ang mga pagpipilian sa ibaba:
Commendation (Papuri) Complaints (Reklamo/Puna)

Suggestion (Mungkahi) Inquiries (Katanungan)
__________________________________________________________________________________________________________
Name/Pangalan (optional/maaring ipagpaliban) ____________________________________________________________________
Contact Number/Telepono (optional/maaring ipagpaliban) ____________________________________________________________
Mailing Address/Tirahan (optional/maaring ipagpaliban) ______________________________________________________________
Person/Unit/Division involved (tao o yunit na sangkot) _______________________________________________________________
Date of Transaction (Petsa ng Transaksiyon)________________________________
Time of Transaction (Oras ng Transaksiyon)_________________________________
Nature of Transaction (Uri ng Transaksiyon):
Issuance of Military Leave Record Issuance of Statement of Service

Issuance of Certification of Employment Issuance of AFP Identification Card
Issuance of Administrative Orders
Reason for Commendation, Complaints / Suggestion / Inquiries: _____________________________________________________
Signature (Lagda)
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INTERNAL SERVICES
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1. Civilian Human Resource Promotion (PAFPMC)
The process of Civilian Human Resource applying for promotion.

Type of Transaction: G2G
Who may Avail: Civilian Human Resource
1. Work Experience Sheet
Unit
2. Indorsement from Unit
3. Personal Data Sheet (CS Form No. 2012 Revised 2017) Downloadable online
4. Authenticated copy of Eligibility Civil Service Regional Office
School
6. Diploma
7. DLO Clearance OA1
8. Individual Performance Commitment and Review (IPCR) Concerned Personnel
9. PSA Marriage Contract (if applicable)
Philippine Statistics Authority
10. PSA Birth Certificate
None 1. Send PAF Message of None 2 weeks before the CHRD, PAFPMC
the vacant positions for deadline for submission
deliberation of application
2. Forward application 2. Publish list of Personnel None Within 2 weeks upon Civ HR and Unit
(endorsed by Commander) fo1 promotion receipt of the PAF concerned
and requirements at CHRD Message
PERSONNEL, PAFPMC
2.2 Line up and inform final None Within 2 days after the CHRD, PAFPMC
schedule of deliberation deadline of submission
of applications
3. Attend HRMPSB 3.1 Conduct Board None 1 day CHRD, PAFPMC and
Deliberation Deliberation HRMPSB
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3.2 Finalize HRMPSB None Within 2-4 days after the CHRD, PAFPMC and
Deliberation Result HRMPSB Deliberation HRMPSB
3.3 Inform internal None 12 working days CHRD
applicants on the
Deliberation Result and
advise selected promotees
to submit promotional
appointment requirements
3.4 Prepare None
Hours/Resolution of
Deliberation, PDF,
Appointment Forms
4. Submit requirements to 4. 1Collect requirements None Within 2 weeks after
CHRD Personnel, notice on the result of
PAFPMC deliberation
4.2 Prepare Completed None Within 3 days from the CHRD, PAFPMC
Staff Work (CSW) of receipt of requirements
appointment folders and
transmit to OA1
4.3 Prepare/Process SDF None Within 10 working days DCA, OA1
of HRMPSB after receipt of CSW of
Hours/Resolution and appointment folders
CSW of appointments for
CG’s approval
4.4 Oath of None 5-10 days upon CHRD, PAFPMC/DCA,
Office/Assumption to duty issuance of OA1
appointments
TOTAL None 80 days
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2. Civilian Human Resource Compulsory or Optional Retirement and Separation (PAFPMC)
The process of Civilian Human Resource applying for Compulsory Retirement, Optional Retirement and Separation.

1. Basic Request
2. AGO Form 110 with picture
3. Indorsement from Unit signed by Unit Commander
4. Retirement Form (for RA 1616 only) Unit
5. Application for Life Insurance Benefit (GSIS Form)
6. Original copy of GSIS policy contract
7. Unit Clearance
8. DLO Clearance DLO
9. AFAC Clearance AFAC
10. PSA Birth Certificate (for RA 8291 only) Philippine Statistics Authority
11. Latest SALN Person concerned
12. Waiver for Physical/PE Result
Unit
13. Declaration of Pendency/Non-Pendency Case
1. Complete required 1.1 Ensure completeness None CHRD Personnel
documents for submission of documents
to CHRD PERSONNEL,
PAFPMC
1.2 Prepare STL for None 1 day CHRD Personnel
indorsement to OA1
requesting approval by
CG, PAF on the said
request
1.3 Issuance of Orders None OAFA
once the request for
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retirement/separation has
been approved
TOTAL None 1 day
3. Resignation of Civilian Human Resource (PAFPMC)
The process of Civilian Human Resource applying for Compulsory Retirement, Optional Retirement and Separation.

1. Resignation Letter
Unit
4. Unit Clearance
7. Statement of Last Payment AFFC
8. Service Record PAFPMC
9. Latest SALN Person concerned
10.Waiver for Physical/PE Result
11.CSC Form 6 - Leave Form (if to commute leave credits) Unit
12.Leave Ledger (if to commute leave credits)
13.Ombudsman Clearance Office of the Ombudsman
to CHRD Personnel,
PAFPMC
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indorsement to OA1
CG, PAF on the said
request
1.3 Request for PhP150.00 2 days CHRD Personnel
Ombudsman Clearance
resignation and
commutation (if applicable)
has been approved
1.5 Preparation of STL to None 1 day CHRD Personnel
AFFC for processing of the
commutation
PhP150.00 – for
TOTAL 4 days
Ombudsman Clearance
4. Commutation of Leave Credits for Retiring/Separating Civilian Human Resource (PAFPMC)
The process of Civilian Human Resource applying for Commutation of Leave Credits for Retirement/ Separation.

1. Resignation Letter
Unit
4. Unit Clearance
114

7. Statement of Last Payment AFFC
9. Latest SALN Concerned Personnel
10. Waiver for Physical/PE Result
11. CSC Form 6 - Leave Form (if to commute leave credits) Unit
12. Leave Ledger (if to commute leave credits)
13. Ombudsman Clearance Office of the Ombudsman
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID ROCESSING TIME PERSON RESPONSIBLE
to CHRD Personnel,
PAFPMC
indorsement to OA1
CG, PAF on the said
request
1.3 Request for PhP150.00 2 days CHRD Personnel
Ombudsman Clearance
commutation has been
approved
1.5 Prepare of STL to None 1 day CHRD Personnel
AFFC for processing of the
commutation
PhP150.00 –
TOTAL 4 days
Ombudsman Clearance
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5. Leave to be Spent Abroad of Civilian Human Resource (PAFPMC)
The process of Civilian Human Resource applying for Leave to be spent Abroad.

1. Basic Request
Unit
4. Unit Clearance
7. Photocopy of Passport and Visa (if applicable) Concerned Personnel
9. Latest SALN Concerned Personnel
10. Individual Performance and Commitment Review (IPCR)
Unit
11. CSC Form 6 - Leave Form
12. Affidavit
Concerned Personnel
13. Travel Insurance
to CHRD PERSONNEL,
PAFPMC
indorsement to OA1
CG, PAF on the said
request
1.3 Forward request to None 1 day CHRD Personnel
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OTAG, GHQ (for Civ HR

SG-18 and above)
commutation has been
approved
1.5 Inform requesting unit None 1 day CHRD Personnel
of the approval of the
applied leave to be spent
abroad
TOTAL None 3 days
6. PAF Survivor Financial Assistance of Civilian Human Resource (PAFPMC)
The process of Civilian Human Resource applying for PAF Survivor Financial Assistance.

1. Basic Request
Unit
3. Death Certificate of deceased family member
4. Birth Certificate
Concerned Personnel
5. Marriage Contract (if applicable)
6. Latest Payslip
to CHRD PERSONNEL,
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PAFPMC
1.2 Prepare STL to AFFC None 1 day CHRD Personnel
for processing
TOTAL None 1 day
7. PAF Mutual Relief System Benefit of Civilian Human Resource (PAFPMC)
The process of Civilian Human Resource who are applying for PAF Mutual Relied System Benefit.

1. Death Certificate
2. Marriage Certificate (if claimant is spouse)
3. Waiver of Rights to Claim (if there is more than 1 claimant) Concerned Personnel
4. Photocopy of ID of Claimant
5. Certificate of Lifetime Membership (if applicable)
to CHRD PERSONNEL,
PAFPMC
1.2 Prepare STL to AFFC None 1 day CHRD Personnel
for processing
TOTAL None 1 day
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8. PAF Provident Fund Loan (AFFC)
The Office of the PAF Provident Fund provides the granting of benefits and loans to Officers and Civilian Human Resource of the
Philippine Air Force for their Education or that of their Children; for their hospitalization or that of their immediate dependents; for minor
but immediately needed repair of their houses; and for other similar purposes to be determined by the Board of Trustees
Office or Division: PAF Provident Fund
Type of transaction: G2G
Who may avail: PAF Military and Civilian Human Resource Personnel
1. Duly accomplished Loan Application Form with one (1) 2x2 Picture
in Uniform and notarized by Notary Public (with dry seal) on First and Provident Fund Office & Base Finance Service Offices (BFSOs)
Third Page
2. OFFICER: ETAD/CAD/Appointment Order/ Latest Promotion Order
EP: Latest ETE Order; Certification of Willingness to Re-enlist OAFA / PAFPMC
CE: Appointment order as Regular for Civilian Employee
3. Certificate of Leave Credit Balance Unit DP
4. Latest 3 months pay slip (Original) Online, AFFC, BFSOs
5. Discipline, Law and Order (DLO) Clearance OA1
6. Marital Consent or Certificate of Singleness Provident Fund Office, Base Finance Service Offices (BFSOs)
7. Military ID/Civilian Employee ID OAFA
8. Attach photocopy of wife / husband’s ID. (For married applicant) Client’s Wife/Husband
9. Certification from Unit Personnel Officer Unit DP
1. Submit all loan 1.1 Receive and validate None 3 minutes Loan Processor
requirements to the office the completeness of the
of PAF Provident Fund or Application Form
any BFSOs nearby
1.2 Encoding in and None 3 minutes Loan Processor
Printing of FILMS
1.3 Printing of DV, BURS None 3 minutes Loan Processor
and Transmittal Letter
119
1.4 For Validation and None 10 minutes Fund Custodian

Recommendation of the
Fund Custodian
1.5 Validation of FILMS None 10 minutes Loan Processor
1.6 Approval of the None 30 minutes General Manager
General Manager
1.7 For Signature of CO, None 30 minutes CO, AFFC
AFFC
1.8 For Signature of Chief, None 2 days Chief, AFAC
AFAC
1.9 Preparation of ADA None 10 minutes Disbursing Clerk
1.10 Submission of ADA to None 5 minutes Disbursing Clerk
LBP for Loading
TOTAL None 2 days, 1 hour and 44
minutes
9. Other Collateral Claims such as Combat Pay, Instructor Pay, Parachutist Pay, Specialist Pay
Other Collateral Claims refers to payment of performed Special Skill, special assignment and designation of PAF Personnel in
the accomplishment of their duties and responsibilities for a certain period.
Office or Division: Centralized Claims and Processing Branch, FOD

Who may avail: PAF Military Personnel
1. Unit Personnel Order
Unit DPs/Adjutant
2. Unit Certification
1. Submit Unit Personnel 1.1 Received Unit None 5 minutes Validator
Order with certification to personnel order with
120
A1 certification from A1
1.2 Import, validate, pre None 5 days Validator
audit, abstract and update
monitoring of Unit
Personnel Order ,and
forward to AFAC
1.3 From AFAC, None 40 minutes Validator
Received validated Unit
Personnel order and
create payroll
1.4 Consolidate Personnel None 1 day NCOIC,OIC
order,
print payroll for signature
1.5 Group payroll None 3 days Validator
according to claims and
Batch for fund request, and
submit to OFMAF
1.6 Receive SAA from None 1 day Validator
AFFC (MFO), attach and
submit payroll with SAA to
AFFC (MFO)
1.7 AFFC (MFO) to AFAC None 1 day AFFC (MFO)
AFAC to AFFC -VCS None 1 day AFAC
1.8 Prepare Debit Advice None 2 days CCP Br
per payroll, sign by
authorize signatory and
submit to Landbank for
loading
1.9 Credit to Personnel None 2 days LBP
ATM account
TOTAL Npne 16 days and 45 minutes
121
10. Other Collateral Pay (Magna-Carta CE) (AFFC)
Other Collateral Pay refers to payment of performed Magna Carta to PAF Civilian Human Resource Personnel in the
accomplishment of their duties and responsibilities for a certain period.
Office or Division: Centralized Claims and Processing Branch, FOD

Who may avail: Civilian Human Resource Personnel
1. Personnel order
Unit DPs/Adjutant
2. Certification of Leave
1. Submit Unit Personnel 1.1 Received Unit None 5 minutes Validator
1.2 Import, validate, pre None
audit, abstract and update Validator
monitoring of Unit 5 days
Personnel Order , and
forward to AFAC
1.3 From AFAC, None 40 minutes Validator
Personnel order and
create payroll
order,
submit to OFMAF
122

AFFC (MFO)
1.7 AFFC (MFO) to AFAC None 1 day AFFC –MFO
1.8 AFAC to AFFC -VCS None 1 day AFAC
1.9 Prepare Debit Advice None 2 days Encoder
loading
1.10 Credit to Personnel 2 days LBP
ATM account
TOTAL None 16 days and 45 minutes
11. Other Collateral Pay (Subsistence Allowance - CHR) (AFFC)
Collateral Pay refers to payment of Subsistence allowance for Civil Human Resource personnel in the accomplishment of their
duties and responsibilities for a certain period.
Office or Division: Centralized Claims and Processing Unit (CCP Br)

Who may avail: Civilian Human Resource Personnel
1. Unit Personnel Order
2. Unit Certification Unit DPs/Adjutant
3. Daily Time Record
1. Submit Unit Personnel 1.1 Received Unit None 5 minutes Validator, CCPBr
123
1.2 Import, validate, pre None 5 days Validator, CCPBr

audit, abstract and update
monitoring of Unit
Personnel Order , and
forward to AFAC
1.3 From AFAC, None 40 minutes Validator, CCPBr
Personnel order and
create payroll
order,
submit to OFMAF
AFFC (MFO)
1.7 AFFC (MFO) to AFAC None 1 day AFFC –MFO
1.8 AFAC to AFFC -VCS None 1 day AFAC
1.9 Prepare Debit Advice None 2 days CCP Br
loading
1.10 Credit to Personnel None 2 days LBP
ATM account
124
12. Variable Claim (AFFC)

Refer to any kind of regular pay and allowances which are not included in the preparation, processing and payment under the
PAF Payroll System within the pay period. It includes Long Pay, Differential Promotion, Restoration of Pay and Allowances and
Fractional Pay
Office or Division: Collateral Claims and Processing Branch (CCPBr),

Who may avail: PAF Personnel
1. Promotion Order CCPBr or BFSO
2. Long Pay Order
1. Submit confirmed order 1.1 Received and encodes None 2 days Encoder
from AFA to AFFC individual claims
(CCPBr)
1.2 Print encoded claims None 10 minutes Encoder
for pre-audit/evaluation
1.3 Forward Orders to None 10 minutes Encoder
AFAC
for validation
(allow/disallow)
2. Returns back the order 2.1 Approves encoded None ½ day (4 hours) AFAC Personnel
to AFFC claims and print payroll
with designated no.
2.2 Print payroll for None 1 day Encoder
signature
2.3 Payroll grouped None 1 day NCOIC
to batch for request of
funds to OFMAF
3. OFMAF to forward NCA 3.1 Forward NCA/SAA to None ½ day (4 hours) MFO, AFFC
and SAA CCPBr for consolidation of
to AFFC payroll
125
3.2 Forward payroll to None 1 day MFO, AFFC

AFAC for pre-audit to
certify adequate funds
4. AFAC to forward payroll 4.1 For issuance of None 1 day Ex-O and CO, AFFC
to AFFC Transfer Check
4.2 Prepare and submit None ½ day (4 hours) DRBr Personnel
ACIC to AGDB (LBP)
4.3 Deposit checks at LBP None 15 minutes DRBr Personnel
with attached database
5. Wait for the crediting to 5. ADA to be forwarded to None 15 minutes CCPBr Personnel
their individual ATM LBP
Account
6 days, 12 hours and 50
TOTAL None
minutes
13. Cash Advance Processing (AFFC)

Disbursement and Remittance Branch process the unit cash advances for the use of the requesting units. Likewise, ensures that
submitted requirements is complete before processing the check.
Office or Division: Disbursement and Remittance Branch, FOD

Who may avail: PAF Military and Civilian Human Resource Personnel
1. Obligation Request and Status
2. Certification
3. Sub-Allotment Advice Unit Processing Cash Advance
4. Affidavit of Undertaking
5. Confirmation
6. Disbursement Voucher
126
1. Submit the validated 1.1 Received and check None 1 minute NCOIC, BRBr
voucher the completeness of
submitted Validated
Voucher
1.2 Prepare of Check None 10 minutes BRBr, Personnel
1.3 Signing and approval None 10 minutes EXO and Chief, BFSO
of Check
1.4 Preparation of ACIC None 10 minutes BRBr, Personnel
Signing and approval of None 10 minutes EXO and Chief, BFSO
ACIC
1.5 Submit ACIC to LBP None 20 minutes NCOIC, BRBr
1.6 Releasing of Check to None Maximum of 3 months LBP
PAF (Unit/ Office)
3 months, 1 hour and 1
TOTAL None
minute
14. Application of Government Quarters (BFMO, 520th ABW)

Application for Government Quarters may be availed by all PAF Active Military personnel, this is a privilege given for married
Officers and Enlisted Personnel who are assigned at CJVAB, and or by priority those who are assigned at other bases provided with no
other awarded government quarters.
Office or Division: Base Housing and Billeting Branch (BHBB)

Who may avail: PAF Active Military Personnel
1. Basic Request (PAF 110)
Respective Unit assignment of applying PAF personnel.
2. Latest Summary of Information (SOI)
127
3. Marriage Contract (Photo Copy)

Philippine Statistic Authority (PSA)
4. Birth Certificate of Children (Photo Copy)
5. Latest SALN (Photo Copy) Office of Ethical Standards and Public Accountability (OESPA)
1. Submission of 1.1 Verifications of None 5 minutes BHBB personnel
requirements lacking/incomplete
requirements.
1.2 Verification if the None 5 minutes BHBB Personnel
applicant has an awarded
Government Quarters in
other PAF Bases.
1.3 Entering the applicant’s None 5 minutes BHBB Personnel
information into the data
base for GQ Applicant’s
Line-up.
1.4 Local Housing Board None 3 hours Local Housing Board
deliberations.
1.5 PAF Housing Board None 3 hours PAF Housing Board
deliberation.
1.6 Publication of Board None 2 weeks AFREO
Resolution.
1.7 Issuance of Notice of None 5 days BHBB Personnel
Award to the newly
awarded personnel.
1.8 Issuance of Notice to None 5 days BHBB Personnel
Occupy.
2. Signing of Contract 2.1 Signing of Contract of None 5 minutes BHBB PERSONNEL &
Occupancy & other Awardee
pertinent documents.
2.2 Issuance of Order from None 2 weeks Wing Adjutant
Wing Adjutant, 520th ABW
4 weeks, 10 days, 6
TOTAL None
hours and 20 minutes
128
15. Application of Married Officers Quarters (MOQ) (BFMO, 520th ABW)
Application for Married Officers Quarters may be availed by all married Officers assigned at CJVAB.

Who may avail: PAF Active Military Personnel
Respective Unit assignment of applying PAF personnel.
2. Latest Summary of Information (SOI)
3. Marriage Contract (Photo Copy)
Philippine Statistic Authority (PSA)
4. Birth Certificate of Children (Photo Copy)
5. Latest SALN (Photo Copy) Office of Ethical Standards and Public Accountability (OESPA) PAF
1.1 Verification of None 5 hours BHBB
1. Submission of
lacking/incomplete
requirements
requirements.
1.2 Verification if the None 5 hours BHBB Personnel
applicant has an awarded
Government Quarters in
other PAF Bases.
1.3 Entering the None 5 hours BHBB Personnel
applicant’s information into
the data base for MOQ
Applicant’s Line-up.
1.4 Board deliberation. None 2 hours Local Housing Board
1.5 Publication of Board None 5 days BHBB Personnel
Resolution.
1.6 Issuance of Notice of None 5 days BHBB Personnel
Award to the newly
awarded personnel.
Occupy.
129
2. Signing of Contract 2.1 Signing of Contract of None 5 hours BHBB Personnel & Awardee
occupancy & other
2 weeks, 15 days and 22
TOTAL None
hours
16. Application of Bachelor Officers Quarters (BOQ) (BFMO, 520th ABW)
Application for Bachelor Officers Quarters may be availed by all Officers (Single/Unaccompanied personnel) assigned at CJVAB.
Who may avail: PAF Active Military Personnel Assigned at CJVAB
2. Latest Summary of Information (SOI) Respective Unit assignment of applying PAF personnel.
3. Order of assignment at CJVAB (Photo Copy)
1. Submission of 1.1 Verification of None 5 minutes BHBB Personnel
requirements.
base for BOQ Applicant’s
Line-up.
1.3 Approval of Request None 3 days Base Commander
for Occupancy.
Occupy.
130
2.1 Signing of Contract of None 5 minutes BHBB Personnel &

2. Signing of Contract Occupancy & other Awardee
2 weeks, 6 days and 15
TOTAL None
minutes
17. Application of Enlisted Personnel Quarters (EPQ) (BFMO, 520th ABW)
Application for Enlisted Personnel Quarters may be availed by all Enlisted Personnel (Single/Unaccompanied personnel)
assigned at CJVAB.
Who may avail: PAF Active Military Personnel Assigned at CJVAB
2. Latest Summary of Information (SOI) Respective Unit assignment of applying PAF personnel.
3. Order of assignment at CJVAB (Photo Copy)
1. Submission of 1.1 Verification of None 5 minutes BHBB Personnel
requirements.
base for EPQ Applicant’s
Line-up.
1.3 Approval of Request None 3 days Base Commander
for Occupancy.
131
Occupy.
2. Signing of Contract 2.1 Signing of Contract of None 5 minutes BHBB Personnel &
Occupancy & other Awardee
18. Issuance of OAJA Clearance/Certification (OAJA)

The Office of the Air Judge Advocate issues clearances that the PAF Court-Martial records do not show any pending case
against the loan applicants.
Office or Division: Admin Branch

Who may avail: Active military personnel, PAF CHR
For loan clearance
AFA
1. Military ID
For certification:
1. STL requesting for issuance thereof Office/agency requesting the certification
2. Relevant/Pertinent documents
1. Present request for 1. Receive and log-in the None 2 minutes Duty NCO
OAJA certification/ request
loan clearance
1.1 Verify name of None 2 minutes Duty NCO
clearance requester and
the STL requesting for
certification
1.2 Encoding of None 2 minutes Duty NCO
certification/
loan clearance
132
1.3 Printing of certification/ None 1 minute Duty NCO

loan clearance
1.4 Admin Officer will sign None 1 minute Admin Officer
loan clearance/
certification
2. Receives copy of 2. OAJA releases the loan None 1 minute Duty NCO
certification/ clearance/
loan clearance Certification
19. Issuance of OAFPM Loan Clearance (OAFPM)

The Office of the Air Force Provost Marshal issues loan clearances that the Case Documentation and Monitoring System
(CDMS) records do not show any pending case against the loan applicants.
Office or Division: Administrative Branch

Type of Transaction G2G
Who may avail: Active military personnel, PAF Civilian Human Resource
For loan clearance:
For Married Military/Civilian Personnel:
1. Unit non-pending case (1 original copy) Unit Provost Marshal (PM) or Inspector General (IG).
2. Duly signed certification of Spouse’s Consent (1 original copy)
3. Dependent ID or any valid ID of spouse (1 photocopy duly signed by AFA/agency issuing the valid ID
the spouse)
Unit PM or IG
For Single Military/Civilian Personnel:
1. Unit non-pending case duly issued by Unit PM or IG (1 original copy) Unit Admin Officer
2. Certification of single status (1 original copy)
1. Submit the required 1. Receive and verify the None 1 minute Admin Personnel/OG
133
documents at the receiving requirements and issue

window loan clearance form
2. Fill-up the loan 2. Verify records/ record None 2 minutes Admin Personnel/OG
clearance form and file check thru PMIS
copy
3. Log-in for loan 3. Approval/ disapproval of None 1 minute Admin Officer/ Authorized
clearance control number loan clearance Signatories
4. Receives copy of loan 4. Loan Clearance shall be None 1 minute Admin Personnel/OG
clearance released by the duty OG at
the releasing window.
20. PAF One-Stop Shop Discipline Law and Order (DLO) Clearance System (OA-1)
Aims to speed up the long process of the Philippine Air Force DLO clearance issuance by systemizing the process of checking
and flagging of personnel with pending case(s) or derogatory remark(s) in various clearing offices/units such as but not limited to OA-2,
OAFPM, OAJA, OESPA and OA-1.The DLO Clearance is issued to PAF military and civilian personnel to support their request for
Promotion, Reenlistment, Awards, Schooling, Commissionship, Call to Active Duty, Filler Officer Duty, ETAD/SOT and all other request
with similar purpose.
Office or Division: Office of the AC of AS for Personnel, A-1

Who may avail: All PAF Military and Civilian Personnel
PAF Assigned Personnel
Unit of requesting party
1. Basic Request (1 original copy)
GHQ Assigned Personnel
1. Basic Request (1 original copy) Unit of requesting party
2. Non-pending Case Clearance(1 original copy)
134
1. Submit the required 1.1 Receive the required
document(s) to DLO shop document(s) and check for
1 minute
for initial assessment completeness
* Proceed to waiting area
1.2 Start processing the
2 minutes NCOIC, DPDA and
request of DLO clearance None
Clearance Clerk
2. Receive the DLO 2. Issue the DLO
1 minute
clearance clearance
3. Sign on the receiving log 3. Ensure completeness of
book data in the receiving log 1 minute
book
I. FEEDBACK AND COMPLAINT MECHANISM

Answer the feedback form and drop it at the designated drop box located at Office Guard Lobby, OA-1.
How to send feedback
Contact info: 854-6710; 09055438889
or oa1_admbr@hotmail.com
Every Friday, the Director, DPDA and NCOIC, DPDA open the drop box and compiles and records all
feedback submitted.
Feedback requiring answers will be addressed immediately. The answer of the Office will be relayed to
the concerned within three (3) days of the receipt of the feedback.
Answer the complaint form and drop it at the designated drop box located at Office Guard Lobby, OA-1.
Complaints can also be filed via telephone call. Make sure to provide the following information:
- Name of person being complained
- Incident
- Evidence
How complaints are processed The Director, DPDA and NCOIC, DPDA open the complaint drop box every Friday and evaluate each
135
complaint. The NCOIC, DPDA shall inform the Chief Clerk, OA-1, Director for Administration, Director,
DPDA and Executive Officer, OA-1 on the received complaints.
Upon evaluation and approval of A-1, the Director, DPDA shall initiate investigation and complaints shall
be referred directly to personnel concern for comment or explanation. The NCOIC, DPDA shall create a
report after the investigation and shall submit to A-1 for appropriate action.
The NCOIC, DPDA will recommend feedback to the client subject to approval of A-1.
For inquiries and follow-ups, complainants may contact the following: 854-6710; 09055438889
ARTA: complaints@arta.gov.ph / 1-ARTA (2782)
Contact Information of CCB, PCC, PCC: 8888
ARTA CCB: 0908-881-6565 (SMS)
OA-1: 854-6710; 09055438889
21. Publication of HPAF Administrative Orders (OAFA)
The OAFA is the staff of PAF who releases administrative orders such as Special Orders, General Orders, Letter Orders,
Personnel Orders and other publication of PAF.
Office or Division: Publication and Distribution Branch (PDB)

Who may avail PAF active military personnel, Civilian Human Resources
1. Issuance Directive and documents for publications OA-1
2. For EP placement: Assignment / Reassignment PAFPMC
136
1. Online submission of 1.1 Receive the issuance None 3 minutes Message Center
required documents directive and other NCO
references from OA-1 /
PAFPMC
1.2 Drafts order based on None Depending on the number Encoder,
the DF/ Communication of Communication PDB
Received. received per day.
1 hour
1.3 Inputs the required None 5 minutes
data for generating Encoder,
Barcode. A pop-up window PDB
will appear containing the
generated Barcode.
Prints the documents and None 5 minutes Encoder,
submits for proof reading. PDB
1.4 Checking and None 35 minutes
validation of the Proofreader, PDB
correctness of entries
1.5 Submit to NCOIC, PDB None 10 minutes NCOIC,PDB
for Notation (Checking and
validation of entries)
1.6 Submit to Chief, PDBr None 10 minutes CHIEF,
for Notation (Checking and PDB
validation of entries)
Route to Command None 10 minutes Admin Clerk,
Section for AFA signature Admin Officer, AAFA/AFA
1.7 Return the Published None 3 minutes Admin Clerk
Order to PDB
1.8 Reproduce copies of None 2 minutes PDB personnel
published orders for filing.
One copy send to RMB
1.9 A copy of published None Depending on the number PDB personnel
order send to Air Force of office/units
137
Document Information
System (AFADIS) Section 15 minutes
and subsequently for
Distribution thru PAF
Messaging
1.10 Scanning and None AFADIS personnel
Uploading of PAF
Published Orders for
tagging to HRMIS and
sending to PAF Messaging
System of all PAF Units
Adjutants
2. Requesting Party/Unit 2. Download copy of PAF None 2 minutes Unit Adjutants
Adjutants published orders
22. Confirmation of Orders Thru FICOPs (OAFA)
Online request for Confirmation of Special Orders from Units for Reenlistment and other Personnel Orders for Collateral Claims
validated by OA-1.
Office or Division: Publication and Distribution Branch (PDB)

Who may avail PAF active military personnel, Civilian Human Resources
1. Special Orders from Units Unit/PMC/OA-1
1. Online request for 1.1 Log in to Finance None 3 minutes Encoder
Confirmation of Special Collateral Processing
Orders from Units for System.
138
Reenlistment and other 1.2 Check the Status of None 5 minutes Encoder
Personnel Orders for Orders Validated By OA-1
Collateral Claims validated for Confirmation
by OA-1
1.3 Confirm orders None Depending on the number Encoder
validated by OA-1 of Communication
received per day.
40 minutes
1.4 Input the required data None 5 minutes Encoder
for generating Barcode. A
pop-up window will appear
containing the generated
Barcode.
1.5 Prints the document None 5 minutes Encoder
for proof reading.
1.6 Checking and None 10 minutes NCOIC, PDBr
validation of entries.
1.7 Notation (Checking None 5 minutes Proof Reader
and validation of entries).
1.8 Notation (Checking None 5 minutes Chief, PDBr
and validation of entries).
1.9 Route to Command None 10 minutes Admin Clerk, Admin Branch/
Section for AFA signature AAFA/AFA
1.10 Return the signed None 3 minutes Admin Clerk,
document for publication Admin Branch
of order to PDBr
2. Client downloads and 2. Reproduce copies of None 10 minutes Reproduction Operator/
prints copy of published published orders for filing NCO, AFADIS Branch
order sent thru PAF and distribution
messaging thru PAF Messaging
*Note: The 101 minutes(maximum) processing time is the workflow process. Securing a copy of published confirmed orders takes only 10 minutes
depending on the internet connection.
139
23. Claims for PAF Special Financial Assistance (SFA) (OAFA)
Processes the request of PAF Personnel for the claims of PAF Special Financial Assistance (SFA) in relation to the death of
their dependents/parents.

Who may avail PAF Active Military Personnel
1. Letter Endorsement from Unit Unit DP/Adjutant
2. Death Certificate
3. Birth Certificate of claimant
PSA/Local Registrar
4. Marriage Contract of claimant (for married female
claimants/spouse of deceased)
5. Latest Pay slip of claimant AFFC
6. Burial Receipt
7. Photocopy of 2 Government issued IDs of claimant Concerned Individual
8. Others (as required)
*Note: All documents must be original/authenticated copies.
CLIENT STEP
AGENCY ACTIONS FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE
1. Online submission of 1. Receive, check None 20 minutes PGAB Posthumous
required documents completeness of Section Clerk
documents, validate and
application for PAFSFA
2. Client /concerned office 2. Submit the complete None PGAB Posthumous
or unit will wait for and validated PAFSFA Section Clerk
140
notification from PGAB application to AFFC.
The concerned Unit/Office

will be notified once the
application is transmitted
to AFFC

clients.
24. Processing of Retirement / Separation / Reversion / Discharge / Commutation (OAFA)
A. FOR OPTIONAL / COMPULSORY RETIREMENT AND SEPARATION

Who may avail Active Military Personnel of the Philippine Air Force
1. PERSONNEL ACTION FORM (AFP AGO FORM 110)
2 original & 2 photocopies
 Mode & reasons why leaving military service

 Mode of Payment: Direct monthly pension or 36 months Lump
UNIT
Sum
 Still has or no contractual obligation with the gov’t
 Complete Permanent Address after retirement & Contact
Numbers (Mandatory) (House Nr, Street, Barangay, City/Town
and Province)
141
2. SUMMARY OF INFORMATION (HRMIS Generated)

PAFPM
1 copy
3. PERSONAL HISTORY STATEMENT
INDIVIDUAL
1 copy
4. AFP PERSONAL DATA SHEET
PGAB
 Birth Certificate of Prospective Retiree (PSA copy w/ OR)
(attach Affidavit of discrepancy if any) -2 original
PSA
 Marriage Contract (PSA copy w/ OR) (attach Affidavit of
discrepancy if any) -1 original & 1 photocopy
 PSA CRS Form Nr 5 (Advisory on Marriage) for Married Mil
Personnel / PSA CRS Form Nr 4 (CENOMAR) for Single Mil
Personnel -1 original & 1 photocopy
 Latest 2x2 Picture In BDU Uniform (Name Must Be Readable)
APPLICANT
2 pcs
D. Dependent’s Documents
 Dependent’s Information Sheet -2 original PGAB
 Birth Certificate of Spouse (PSA copy w/ OR) (attach Affidavit
of discrepancy if any) -1 original& 1 photocopy
PSA
 Birth Certificate of Children 21 yrs old below (PSA copy) -1
original& 1 photocopy
 Latest Family Picture -1 original& 1 photocopy Applicant
E. Statement of Service (from OAFA)
1 Original& 13 photocopies
(1 original& 6 photocopies –For Lump Sum) / (7 copies –For

Commuation)
RMB, OAFA
 Military Leave Record (AGO Form # 30) (fm OAFA)
(1 original& 6 photocopies –For Lump Sum) / (7 copies –For
142
Commutation)
F. PAF CLEARANCES
 Unit Clearance & SAO Clearance UNIT

1 original& 3 photocopies
 Discipline & Law Order Clearance (DLO), OA-1
OA-1, HPAF
 AFAC Clearance
AIR FORCE ACCOUNTING CENTER
 PAF Housing Board Clearance, AFREO
 Promissory Note & Affidavit to Vacate Gov’t Quarters (for AFREO
occupants only)
 420th SAO 420th SW
 BFMO
UNIT BFMO
1 original& 1 photocopy
G. GHQ CLEARANCES
 OTIG
 OTPMG
GHQ
 OESPA 1 original& 5 photocopies
 OTJAG
 AFPREO
H. OMBUDSMAN CLEARANCE
OMBUDSMAN
I. STATEMENT OF LAST PAYMENT (SLP) AIR FORCE FINANCE CENTER
(1 original& 6 photocopies –For Lump Sum)

(2 copies –For Commuation)
143
1.LATEST SALN (AUTHENTICATED APPLICANT

(1 original& 6 photocopies –For Lump Sum)

copies –For Commuation)
2.LAND BANK OF THE PHILIPPINES ACCOUNT NUMBER APPLICANT

OR ATM LAND BANK -6 photocopies
(Scan/Stencil in a clear copy)
J. CERTIFICATION OF UNDERSTUDY OR JUSTIFICATION
FOR RELEASE FROM UNIT -1 original& 1 photocopy
(indicating therein the effects of such release to the operational effectiveness UNIT
and efficiency of the unit has trained personnel to replace subject retiring
personnel - the same AFSC and Rank)
K. AFFIDAVIT OF NON-RETRACTION OF RETIREMENT
APPLICATION -1 original& 1 photocopy JAGO/ ATTORNEY-AT-LAW
(For Optional Retirement) once endorsed by Unit Commander
L. AFFIDAVIT OF NON-CONTRACTUAL SERVICE -1 original&
JAGO/ ATTORNEY-AT-LAW
1 photocopy
M. PHYSICAL EXAMINATION (PE) OR WRITTEN WAIVER OF
APPLICANT
REQUIREMENT -1 original& 1 photocopy
N. AFFIDAVIT OF DELAY FOR FILING LESS THAN SIX (6)
MONTHS PRIOR TO EFF DATE OF RETIREMENT -1
(Indicate the chronology of events starting on the day of filling up the JAGO/ ATTORNEY-AT-LAW
personnel action form, acquire and secure certification from units where the
retirement papers was delayed)
*if applicable
O. AFFIDAVIT OF UNDERTAKING (if applying for Terminal
Leave) -1 original& 3 photocopies
(indicating therein that he/she will not spend leave abroad and seek JAGO/ ATTORNEY-AT-LAW
employment either locally or abroad while on leave & awaiting the
retirement orders)
144
*if applicable
P. CDD ORDER/CDD WORKSHEET/DISCHARGED ORDER
FROM VLUNA (For Boarded CDD only) -1 original& 1 photocopy VLMC
*if applicable
representative of Unit/ endorse the client and or
Personal Filing authorized liaison to PGAB
personnel for application of
1.2 Receive, check the None 25 minutes PGAB Posthumous
completeness of Section Personnel
application for
LOD Status; issue
the Retirement/
Separation Orders
1.5 Prepare all PGAB Posthumous
documentary requirements Section Personnel
for Retirement/
Posthumous
145
1.6 Prepare all
processing.
TOTAL None 50 days
B. FOR SEPARATION DUE TO CDD (OAFA)

A. PERSONNEL ACTION FORM (AFP AGO FORM # 110) -2 UNIT
original& 2 photocopies
 Mode & reasons why leaving military service

 Mode of Payment: 36 months or direct monthly pension
 Still has or no contractual obligation with the gov’t
 Complete Permanent Address after retirement & Contact
Numbers (Mandatory)
(House Nr, Street, Barangay, City/Town and Province)
CDD WORKSHEET & DISCHARGED ORDER FROM V.LUNA -
5 copies (authenticated) AFPHSC
B. SUMMARY OF INFORMATION (PMC Generated) PAFPMC
1 copy
146
PERSONAL HISTORY STATEMENT UNIT

1 copy
C. AFP PERSONAL DATA SHEET -2 original PGAB

 Birth Certificate of Prospective Retiree (PSA copy w/ OR)
(attach Affidavit of discrepancy if any) -1 original & 1
photocopy
PSA
 Marriage Contract (PSA copy w/ OR) (attach Affidavit of
discrepancy if any) -1 original& 1 photocopy
 PSA CRS Form Nr 5 (Advisory on Marriage) for Married Mil
Personnel / PSA CRS Form Nr 4 (CENOMAR) for Single Mil
Personnel -1 original& 1 photocopy
 Latest 2x2 Picture In BDU Uniform (Name Must Be
APPLICANT
Readable) -2 pcs
D. DEPENDENT’S DOCUMENTS
 Dependent’s Information Sheet -2 original PGAB
 Birth Certificate of Spouse (PSA copy w/ OR) (attach Affidavit

of discrepancy if any) -1 original& 1 photocopy PSA
 Birth Certificate of Children 21 yrs old below (PSA copy) -1

Applicant
 Latest Family Picture - original& 1 photocopy
E. Statement of Service (fm OAFA) -1 original& 14 photocopies
RMB, OAFA
 Leave Record (AGO Form # 30) (fm OAFA) -1 original& 5
photocopies
 Ombudsman Clearance -1 original& 5 photocopies Ombudsman
F. CLEARANCES
147
 Unit Clearance & SAO Clearance -1 original& 3 photocopies Unit

 Discipline & Law Order Clearance (DLO), OA-1 -1 original&
OA-1, HPAF
5 photocopies
 AFAC Clearance -1 original& 5 photocopies Air Force Accounting Center
 PAF Housing Board Clearance, AFREO -1 original& 3
photocopies
AFREO
 Promissory Note & Affidavit to Vacate Gov’t Quarters (for
occupants only) -1 original& 3 photocopies
 420th SAO -1 original& 1 photocopy 420th SW
 BFMO -1 original& 1 photocopy unit BFMO
G. STATEMENT OF LAST PAYMENT (SLP)
LAND BANK OF THE PHILIPPINES ACCOUNT NUMBER OR
ATM LAND BANK -1 original& 8 photocopies
(Scan/Stencil in a clear copy) Applicant
LATEST SALN (AUTHENTICATED) -8 photocopies

H. AFFIDAVIT OF LATE FILING -1 original& 1 photocopy
(Indicate the chronology of events starting on the day of filling up the personnel JAGO/ ATTORNEY-AT-LAW
action form, acquire and secure certification from units where the
retirement papers was delayed)
I. STATEMENT OF SERVICE (See RMB Requirements)
-1 original& 15 photocopy
RMB, OAFA
LEAVE RECORDS (AGO FORM # 30) (See RMB Requirements)
-1 original& 15 photocopy
authorized liaison to
148
PGAB personnel for

application of
1.2 Receive, check the None 25 minutes PGAB
completeness of Personnel
application for
LOD Status; issue
the Retirement/
Separation Orders
1.5 Prepare all PGAB Personnel
for Retirement/
Posthumous
1.6 Prepare all
149
processing.
TOTAL None 50 days
C. FOR RESIGNATION / DISCHARGE UPON ETE (OAFA)

A. DISCHARGE ORDER -5 copies
UNIT ADJUTANT
B. SUMMARY OF INFORMATION (PMC Generated) -1 copy
PAFPMC
C. AFFIDAVIT OF NON-CONTRACTUAL
JAGO/ ATTORNEY-AT-LAW
OBLIGATION/SERVICE -5 copies
CERTIFICATE OF NON-CONTRACTUAL SERVOCE

AFAC
OBLIGATION -5 copies
D. AFFIDAVIT OF DELAY (If application is submitted less than
nine (9) months prior to eff date) -5 copies JAGO/ ATTORNEY-AT-LAW
E. AFFIDAVIT OF UNDERTAKING (if applying for Terminal

Leave) -5 copies
(that he/she will not spend leave abroad and seek employment JAGO/ ATTORNEY-AT-LAW
either locally or abroad while on leave & awaiting the dependency
discharge orders)
150
F. UNIT CLEARANCE & SAO CLEARANCE -3 Copies Unit

G. CLEARANCES
 Discipline & Law Order Clearance (DLO), OA-1 -5 copies OA-1, HPAF
 AFAC Clearance
Air Force Accounting Center
5 copies
 PAF Housing Board Clearance, AFREO -3 copies
 Promissory Note & Affidavit to Vacate Gov’t Quarters (for
AFREO
occupants only) -3 copies
 Deed of Assignment, if having back account on
electric/government quarters bill -2 copies
 420th SAO -2 copies 420th SW
 BFMO -2 copies Unit BFMO
H. STATEMENT OF LAST PAYMENT (SLP) -10 copies
I. LAND BANK OF THE PHILIPPINES ACCOUNT NUMBER
OR ATM LAND BANK -8 copies
Applicant
(Scan/Stencil in a clear copy)
J. LATEST SALN AUTHENTICATED -8 copies Applicant
K. Statement of Service (See RMB Requirements) -7 copies
RMB, OAFA
 Leave Record (AGO Form # 30) (See RMB Requirements) -
7 copies
 PAF Command Clearance -5 copies PGAB, OAFA
authorized liaison to
PGAB personnel for
application of
151
1.2 Receive, check the None 25 minutes PGAB

completeness of Personnel
application for
LOD Status; issue
the Retirement/
Separation Orders
1.5 Prepare all PGAB Personnel
for Retirement/
Posthumous
1.6 Prepare all
processing.
TOTAL None 50 days
152
D. FOR COMMUTATION ONLY (OAFA)

A. Retirement Order
Seven (7) Copies each and PDBr, OAFA
Commutation Order authenticated*
B. Statement of Service -Seven (7) Copies each and authenticated* RMB, OAFA
C. PAF Command Clearance PGAB, OAFA
Housing Board Clearance - Seven (7) Copies each and AFREO

authenticated*
(For Gov’t qrtrs occupants)
D. Leave Records -Seven (7) Copies each and authenticated* RMB, OAFA
E. Statement of Last Payment -Seven (7) Copies each and
authenticated*
F. Latest SALN -Seven (7) Copies each and authenticated* Applicant
G. Scaned Copy of ATM -Seven (7) Copies each and authenticated* Applicant
1. Liaison/Admin/ 1. Assist, log-in and None 60 working days Office Guard
authorized personnel of endorse the client and or (maximum)
Unit or Office submit authorized liaison to PGAB
complete documentary personnel for application of
requirements for Retirement/Separation
retirement/ separation
2. In case of noted 2. Receive, check the None PGAB Customer Service
discrepancy on submitted completeness of Personnel
153
documents, the requirements, validate and

Liaison/Admin/ authorized process the submitted
personnel of Unit/Office application for Retirement/
concerned will be informed Separation.
for their appropriate action.
3. Prepare E-SDF for
approval of CG PAF re PGAB Personnel
publication of orders for EP None Office Guard
3.2 Prepare STL to
AFPPGMC once E-SDF is
approved by CG, PAF for
processing of 36 MLR
3.3 Prepare STL to AFFC
TOTAL None 60 working days
*Note: The 60 Working Days (maximum) processing time is for one client being served at one time.
FEEDBACK AND COMPLAINT MECHANISM
FEEDBACK AND COMPLAINT

Answer the client feedback form and drop it at the designated drop box in front of the OESPA Office.
Contact info:
How to send feedback 09551155772 (viber number)
OESPA PAF (Facebook Account)
Every Friday, the Admin Officer opens the drop box and compiles and records all feedback submitted.
Feedback requiring answers are forwarded to the relevant branch and they are required to answer within three
How feedbacks are processed (3) days of the receipt of the feedback. The answer of the office is then relayed to the client.
154
OESPA PAF (Facebook Account)
Answer the client’s Complaint Form and drop it at the designated drop box in front of the front of the Admin
Office.
Complaints can also be filed via email. Make sure to provide the following information: - Name of person being
How to file a complaint complained - Incident - Evidence
The Admin Officer opens the complaints drop box on a weekly basis and evaluates each complaint.
Upon evaluation, the Admin Officer shall start the investigation and forward the complaint to the relevant division
for their explanation.
How complaints are processed The Admin Officer will create a report after the investigation and shall submit it to the Chief of Office for
appropriate action.
The Admin Officer will give the feedback to the client.

09561571834 / 09474591385
Contact Information of
ARTA: 8-478-5093 complaints@arta.gov.ph
PCC,
PCC: pcc@malacanang.gov.ph 8888
ARTA,
CCB: email@contactcenterngbayan.gov.ph 0908-881-6565
CCB
155

2020 Citizen's Charter Updated in PAF Website

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Flight Plan Vision: A More Capable and Credible Air Force Responsive to National Security and Development

IV. SERVICE PLEDGE

16. Oral Prophylaxis (OAFDS) ......................................................................................................... 45

34. Receiving, Investigation/Disposition of Complaints/Reports (OAFPM) ...................................... 84

10. Other Collateral Pay (Magna-Carta CE) (AFFC) ...................................................................... 122

Institutionalization of PAF Human Resourse Management Sysytem.

IV. Service Pledge:

Integrity, Service, Teamwork and Professionalism.

Office or Division: Procurement and Testing Department

(2 authenticated Photocopies) For authentication at OAJA

married and never born

 Multiple Ear / Facial

email. Open your email send a notification to the

Wait for the confirmation

OIC, Mobile Testing Team

supervise the conduct of Recruitment Branch

23. Start of training None None PAFOCS, AETDC

2. Processing of Online Application for Candidate Soldier (PAFPMC)

10. (2 authenticated Photocopies) For authentication at OAJA

nor sired a child

email. Open your email send a notification to the

there’s any notification their application and PTD

DP/Admin Personnel, PAF

3. Civilian Human Resource Recruitment (PAFPMC)

Office or Division: Civilian Human Resource Affairs Department

9. Personal History Statement 300th AISW

Result of the HRMPSB

documents (PDF, 45 working days

10. Submit Result of the 10.1 Collect the MPP AFGH

V. FEEDBACK AND COMPLAINT MECHANISM (PAFPMC)

VI. LIST OF FIELD OFFICES/PROCESSING CENTER (PAFPMC)

Recruitment Processing Centers

Field Office/Processing Centers:

IV. Service Pledge:

4. Financial Institution Loan Monitoring System (FILMS) (AFFC)

Office or Division: Centralized Pay Operations Branch

changes in the pay and

5. Payment of Water and Light (AFFC)

6. Procurement Transactions (AFFC)

Office or Division: Base Finance Service Office (BFSO)

7. PAF Mutual Relief System (AFFC)

Office or Division: Collection and Custody of Funds Branch, FOD

8. PAF Survivor Financial Assistance (AFFC)

Office or Division: Collection and Custody of Funds Branch, FOD

requirements of PAFSFA Chief FMBr and CO, AFFC

V. FEEDBACK AND COMPLAINT MECHANISM (AFFC)

FEEDBACK AND COMPLAINTS

Isumbong Mo Kay CO or IMKC is a text based system customer

AFFC Client Satisfactory Survey to Financial Institutions and

AFFC Client Satisfactory Survey to PAF Personnel is a survey to

VI. LIST OF OFFICES (AFFC)

IV. Service Pledge:

We will take no part in any arrangement or improper dealings

9. Emergency Medical Care (OCSAF)

Office or Division: Emergency Medicine Department

10. Out-Patient Services (OCSAF)

Office or Division: Out-Patient Services Department

11. Laboratory Services (OCSAF)

Office or Division: Laboratory Section

12. Pharmacy Services (OCSAF)

Office or Division: Pharmacy Section

13. Radiology Services (OCSAF)

Office or Division: Radiology Section