Good morning!

Let's play a
short game!
OERIAPTNO
RENAMAG
NEFFTSCSIVEE
FIYNECFICE
LITYUAQ
 Product and
Operations Plan
Objective:
Demonstrate
understanding of the
4Ms of operations.
Operations Management
is a component of management that deals with planning,
implementing, and monitoring of the process of producing
goods and services. The task of an operations manager is to
oversee the resources available to the enterprise for
production activities.
Operations Manager
plans the structure of production by identifying the
output to be produced, the resources needed, and
the procedures on how these resources are mixed
produce a good or service.
Operations Manager
plans the structure of production by identifying the
output to be produced, the resources needed, and
the procedures on how these resources are mixed
produce a good or service.
 2 Levels of Evaluating a
Performance in a Business
Performance Effectiveness. Effectiveness indicates
how the output of the firm was able to achieve the
objectives set by the business enterprise.

Performance Efficiency. The concept of Efficiency

denotes how the output of the firm was realized through
the use of resources. It is a relative concept since the
production performance is evaluated in terms of the
Costs incurred.
Share it!
What is the difference between
effectiveness and efficiency? How
does this apply to you as an
individual? How will this apply to
our institution?
Operations Management is about delivering
products and services to customers to meet
or surpass their expectations. It is designing,
developing and executing the Enterprise
Delivery System (EDS).
All Operations Manager must, therefore
begin with customer’s wants and desires in
mind. These wants and desires can be
classified into three customer outcome
expectations:
1.Quality Expectations
2.Delivery Expectations and
3.Price Expectations
 Enterprise Delivery System
EDS starts form the Input, proceeds to the Throughput
and produces the Output. The Output is then marketed
to the customers or experienced by the customers.
 power Method hine Materia
Man Mac ls

4Ms of Production
Activity:
Answer the constructed
response activity in the
assignment tab.