Statement of Work

FY23Q2_InfoSecOps / VSA _George Dyas_IT_Tata Consultancy Services_TCS

This Statement of Work ("SOW") is entered by and between Cisco and Tata Consultancy Services Ltd-IND:

Summary Information
Statement of Work Title FY23Q2_InfoSecOps / VSA _George
Dyas_IT_Tata Consultancy Services_TCS
Supplier Name Tata Consultancy Services Ltd-IND
Cisco Worker ID
Buyer Code CSCO
Statement of Work ID CSCOTQ00266754
Funding Cisco Entity and Currency IN|123|INR Currency
Description The Security & Trust Organization (S&TO) is
responsible for the definition and enforcement
of information systems, data, product, and
offer security requirements for Cisco Systems,
to manage Cisco’s cyber risk posture within
the tolerances defined by Cisco’s executive
leadership and its regulatory commitments.
Statement of Work Owner George Dyas(gdyas)
Statement of Work Owner Contact Information Cessna Business Park,
KadubeesanahalliVarthur
Hobli, Sarjapur Marathalli
ORRBANGALOREKARNATAKAIND560103+91
80 4426 9348+91 76248
06915gdyas@cisco.com
Maximum Budget 6,373,705.93 INR
Statement of Work Period 10/30/2022 to 01/28/2023
Submit Date 10/19/2022
Company Code/Entity Cisco Systems (India) Private Ltd (123)
AP Code
Primary Work Site IND-BANGALORE
(IND_BANGALORE)Karnataka560001INDIndia
iProc SOW Deliver to Location 123|IN CESSNA-BGL11
Will you need to modify the PR after submittal? No
PR Line Item Description FY23Q2_InfoSecOps / VSA _George
Dyas_IT_Tata Consultancy Services_TCS
BAN
Project Code 000000
Is this transaction a Renewal? Yes
PR Number Integration Use Only

Cisco, Confidential 1 / 17
 Summary Information
PO Number Integration Use Only
PO Amount Integration Use Only
Primary Accounting String Integration Use Only
Secondary Accounting String Integration Use Only
Company Code Integration Use Only
Location Code Integration Use Only
Dept ID Integration Use Only
GL Account Code Integration Use Only
GL Sub Account Integration Use Only
Business Function: (required) Security & Trust Office
SOW Spend Category
Skill Category IT/Engineering
Hiring Managers PLEASE NOTE: For renewal transactions, please provide Proof
of Prior Purchase information for the Prior PO
Amount and the Prior FG Transaction ID fields.
If the transaction is new, please enter 'New'
for the Prior FG Transaction ID field, and enter
0.00 for the Prior PO Amount field. If you have
any questions, please contact your C-Worker
representative.
Prior PO Number: T1230360097521CW
Prior PO Amount: (if not applicable, enter 2865600.00
zero).
Prior FG Transaction ID: CSCOTQ00260802
SOW Category OTHER OUTSOURCED SERVICES
SOW Assignment Category Vendor.Managed Service
Worker(s) Hire Reason Outsourced end-to-end function, Business
Process Outsourcing (BPO)
Onboarding Only No
Rebate Exception No
FDAP Supplier Yes
NOTE to Supplier: Please provide the anticipated worker
headcount for this SOW. This will enable
tracking of activated workers and allow visibility
into anticipated on boarding required for this
SOW.
Anticipated Headcount
MSP Representative Varsha.Rajappan.MSP (varajapp.MSP)
Transaction Sourced No|Renewal Spend|No
Is this worker from a reclassified Job Posting?

Cisco, Confidential 2 / 17
 Summary Information
Previous JP Transaction ID
GBW escalation required? (SOW)
RFX ID Number
SOW Savings
Baseline
Negotiated By
Additional Notes
When was this engagement audited?
Audited Transaction Number
Audited Transaction Name
Did it pass or fail?
Date Remediated
New Transaction Created
Transaction Audited By
Audit Comments
Reviewed By
Reviewed Date
Please indicate whether Supplier Budget has Yes – Shutdown has been
been reduced to account for shutdown? incorporated(Provide Budget Savings Amount)
Initial SOW Budget 7,142,946.30
Budget Savings Amount due to Shutdown (Use 769240.37
Same Currency as SOW Budget)
MSP Shutdown Validation No Exception – Shutdown has been applied
Region UCCI
Does this engagement give C-workers access No
to Cisco Controlled Technology?
Please list all countries where worker(s) will be India
located -Buyer
Please list all countries where worker(s) will be
located-Supplier
Tax Exception Reason 2.All workers deliver work from a licensed
STPI / SEZ in India
Resources will be delivering the services from 1.Cisco Site
which site?
Group Identifier
Tax Compliance Status
Is this transaction part of 1 Worker SOW
Project

Cisco, Confidential 3 / 17
 Summary Information
1 Worker SOW additional Info
1 Worker SOW status
Identified for SOW Analyzer
MSP Action Full Review
MSP Comments N/A
SOW Title
Statement of Work Number / Project Title:
Master Agreement Number: Offshore Development Agreement (ODA) No.
19045 dated 01 June 2005
PO Requirements NO WORK ON THIS PROJECT IS
AUTHORIZED OR SHALL COMMENCE
UNTIL A VALID PURCHASE ORDER IS DULY
ISSUED BY CISCO.
1) GENERAL This Statement of Work (“SOW”) defines
services (“Services”) to be performed for
and Work to be delivered to the Cisco entity
identified on the face of the purchase order to
which this SOW is attached (“Cisco”) by
SOW Supplier Oracle Name TATA CONSULTANCY SERVICES LIMITED
1) GENERAL, cont. (“Supplier”). If a valid master agreement
is specifically identified immediately after
“Master Agreement Number” above, such
master agreement governs this SOW; if
no valid master agreement is so identified,
the terms of the Cisco purchase order to
which this SOW is attached govern this SOW
(such master agreement or purchase order
terms, the “Agreement”). Cisco’s standard
purchase order terms and conditions are
posted here: https://www.cisco.com/c/en/
us/about/supplier-information/access-non-
manufacturing-supplier-connection/existing-
supplier-guidelines-information/terms-
conditions-purchase-orders-list.html. In the
event of a conflict between this SOW and the
Agreement, the provisions of the Agreement
prevail.
2) SCOPE OF SERVICES AND WORK a) The Supplier shall provide the following
PRODUCT services to Cisco:
Scope Description (Required) Organization Background: The Security &
Trust Organization (S&TO) is responsible for
the definition and enforcement of information
systems, data, product, and offer security
requirements for Cisco Systems, to manage
Cisco’s cyber risk posture within the tolerances
defined by Cisco’s executive leadership and its
regulatory commitments.

Cisco, Confidential 4 / 17
 Summary Information
Scope Description, continued 1
Scope Description, continued 2
Scope Description, continued 3
Cisco, Confidential
Outsourced Under Secure Cisco initiative
for InfoSec the run the business & optimize
the business projects are carried out for
Vendor Security Assessments and Service
now development activities. This service
has been outsourced to TCS who will
carry out the following responsibilities: 1.
Ongoing operational case managements
for InfoSec's VSA Process 2. Manage and
deliver projects to optimize the business &
carry out enhancements within the process
and support developments in Service Now for
Lab Identity and Compliance Management
and Infosec Ops The team is responsible for
identification, entitlement criteria determination,
and approvals. The work is assisted by the
information collected in Application security
and Lab Security Operations knowledge
management system. The team will also
manage the ESP portfolio of development
for the Lab Access and Identity management
developing and maintain any initiatives under
the lab space
Benefit This is a managed service model
which will reduce the overall time spent by
CIsco FTE’s on the core requirements such as
Hiring, training and day to day management
of activities, by leveraging the expertise of the
vendor this would provide more rigour to the
overall SLA and KPIs which can be monitored
from time to time by Cisco ensuring Business
as usual.
Resource Management: The vendor will
manage this service along with the resources.
The vendor will be responsible for managing
the resources in regards to ensuring they
understand and complete the services to
satisfaction as well as provide a necessary
training. Should the resource leave the
assignment for any reason, the vendor is
responsible for replacing the resource with
minimal to no disruption to Cisco or the
Service. Supplier has a lead who is primary
point of contact and all work is routed through
the lead. Supplier is responsible for managing
the services working along with partner and
Cisco teams. Vendor will be responsible for
the delivery of the work products including the
above mentioned scope items. No additional
concession on time and no additional funds
will be given to complete the work. Any impact
of unplanned down-times on the delivery
5 / 17
 Summary Information
Scope Description, continued 4
Scope Description, continued 5
b) Work Product
Work Product Description (Required)
Work Product Description, continued 2
Work Product Description, continued 3
Work Product Description, continued 4
Work Product Description, continued 5
Work Product Description, continued 6
c) Specifications for Work Product
Additional Specifications for Work Product
Cisco, Confidential
schedule and efforts will be subjected to
change management.
Supplier shall deliver the following tangible
work product:
Supplier is responsible for execution on
Ongoing operational VSA Assessment &
support . This includes resource identification,
entitlement criteria determination, and
approvals. The expected outcome is to ensure
that we handle the client cases within the
agreed upon SLA.
Repeatable steps: Supplier is responsible
for execution of Assessment, data analysis
support based on feedback received from
client and Work with Cisco clients on reviewing
any case discrepancies identified as part of
metrics report. Security & Trust team will share
maintenance reports via email to the supplier
about the details on Operational cases
The Work Product shall meet the following
technical, functional and other Specifications:
All Work Product prepared by Supplier will
be produced using Cisco standard desktop,
Oracle Development, and Training tools (i.e.,
MS Word, MS Excel, MS PowerPoint, MS
Visio, Standard Survey, and Tools, etc.). All
Work Product prepared by Supplier will be
subject to Cisco's acceptance in accordance
with Section 3 of this SOW in order to
determine whether they comply in all material
respects with the specifications agreed upon
by the parties in this SOW. Supplier shall mark
all Work Products in accordance with Cisco
Data Protection Policy. A copy of the current
policy is located at https://docs.cisco.com/
share/proxy/alfresco/url?docnum=EDCS-
806762&ver=approved (or any successor
sites) as it may be updated from time to time
at Cisco's sole discretion, and Supplier must
comply with any updates to the policy during
the term of this SOW.
N/A
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 Summary Information
d) Support and Training Required
Support and Training Required
e) Written Reports
Written Reports Required Mandatory
3) ACCEPTANCE CRITERIA AND TESTING
PROCEDURES
Cisco, Confidential
All Supplier Personnel (including without
limitation resources under employ, contract,
or subcontract to Supplier, and/ or those
engaged on a Freelance basis), with access
to Cisco’s intranet / networks/ property are
required to complete various training when
they begin assignment with Cisco (including,
without limitation, Data Protection training and
Health and Safety training, or as specified
by Cisco), and may be required to complete
other trainings for their specific assignment.
Data Protection training provides information
security requirements for protecting Cisco’s
data and the data entrusted to Cisco. Supplier
will be notified with training details by Cisco
prior to the start of the assignment and/
or as needed. Supplier will communicate
the training completion expectation to the
Personnel prior to their Cisco start date, or as
otherwise required by Cisco. All training must
be completed within the timeframe specified
to Supplier and Supplier Personnel by Cisco.
Supplier shall provide the following support and
training for the Deliverables:
Supplier would be responsible to skill up the
resources
Supplier shall provide the following written
reports: (List Report, Frequency, Type/Content,
Format, and Delivery)
There will be regular review meetings between
the Team and CISCO program manager to
review and track progress of the service.
Weekly Status Report providing a table of the
accounts worked on, which were corrected,
root cause of bad data, categorisation of the
issue, provide stats on percentage bad, list
out any patterns found and if possible at later
time provide suggestions on how to improve
either process or the system or both. This
report will be sent to Cisco Program Manager
- George Dyas (Gdyas) [gdyas@cisco.com] by
Supplier POC - Janaki Pudipeddi (Jpudiped)
(Jpediped@cisco.com) in Box Note and
Smartsheet, with PPT and XLS versions for
a)The Work Product shall meet the following
Acceptance Criteria: Supplier shall notify
Cisco on completion of each Work Product
outlined. Upon notification Cisco will test or
otherwise determine whether or not the Work
Product conforms to the applicable part of the
specifications or this SOW. Cisco will have
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 Summary Information
Acceptance Criteria Timeframe
Acceptance Criteria, cont.
Escalation Process Development Timeframe
Acceptance Criteria, 2nd cont.
b) Testing
Acceptance Testing Criteria
c) Service Level Agreements
Cisco, Confidential
10 Days
after notification to accept or reject the Work
Product. Cisco will not unreasonably withhold
approval. Cisco will give Supplier written
notice of acceptance or rejection. In the event
that a Work Product does not conform to
the applicable specifications of the SOW
(such non-conformance will be referred to as
"Deficiencies"), Cisco shall reject the Work
Product and provide written notice to Supplier
describing the Deficiencies in sufficient detail
to enable Supplier to correct such Deficiencies.
Supplier shall address such Deficiencies in
a timely manner. Supplier shall compile an
action plan to correct any Deficiencies and the
process for acceptance detailed herein shall
be repeated until such time as all Deficiencies
have been resolved and the Deliverable is
accepted by Cisco. Cost of any work effort
undertaken by Supplier to rectify Deficiencies
in the tasks completed by Supplier will be
borne by Supplier. If Cisco does not provide
written acceptance or rejection within the
timeframe identified above, then Supplier
shall follow a mutually agreed upon escalation
process (“Escalation Process”). This Escalation
Process will be developed in the first
4 Weeks
after work on this SOW begins. Cisco and
Supplier may mutually agree to extend
the period of time allotted for any review,
correction or change under this section.
Any such extension of time will extend the
schedule for subsequent Work Products by
a corresponding amount, if the subsequent
Work Product is dependent on completion of
the former Work Product.
Cisco shall conduct the following tests to
ascertain whether Supplier’s Deliverables meet
the specified Acceptance Criteria:
N/A
The information below sets service levels
requirements ('Service Levels') that shall be
prescribed to measure Supplier’s performance
of the Ongoing Services under this SOW.
Supplier agrees that the Services shall meet or
exceed each of the applicable Service Levels
set out below, subject to the limitations and in
accordance with the provisions set out in this
SOW and the Agreement.
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 Summary Information
i) Service Level Agreement #1
ii) Service Level Agreement #2
iii) Service Level Agreement #3
iv) Service Level Agreement #4
Cisco, Confidential
To be considered on-target, the team shall
update all work products by time and frequency
mentioned below. Metric: On-Time Monthly.
80% of VSA assigned to engineers to be
in VSA Published state within 15 days for
Q2FY23 TCS to move into stabilisation phase
for the VSA program by the end of Q2FY23
Program Manager transition to be completed
and should be full fledged supporting the
existing requirements. All Hiring should
be completed with resources on-board on
primary support by end of Q2FY23 Escalations
response: 24 hours (TCS to adhere to the
Cisco Escalation Matrix)
Quality of Work Product. Description: The
Supplier shall deliver quality work product.
This will be measured by the completeness
of project management work product.
Measurement: Quality of Work Product:
Description: All finished work products will
be delivered/archived and accessible to
the Cisco team. The Supplier shall provide
version control management of project-
related documentation. Supplier resources
will abide by policies and protocols for code
and document deliverable management and
to comply with Cisco standards for operational
management. Metric: At most 1 Critical Defect
Target per production enhancement release:
Frequency: Monthly. Target: 95%
Change Management. Description: The
Supplier shall provide version control
management of project related documentation
as identified by Cisco PM. The Supplier shall
manage Change Management activities and
shall ensure version control management
will be in place for all project related
documentation, including the RMT Release
Playbook, Performance/UAT Playbook, gate
review docs, document templates, or as
identified by Cisco PM. Measurement: To be
considered on-target, the Supplier shall update
all project and Operational management work
on time. Target: 90%
Project Impact Assessment. Description: The
Supplier shall provide an impact assessment
for any changes to upstream or downstream
systems (applications, databases, servers,
etc.) as identified by Cisco PM. Measurement:
To be considered on-target, the Supplier
shall update all project management work by
weekly. Target: 90%
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 Summary Information
v) Service Level Agreement #5
Service Levels, contd.
SLA Report Day
Service Levels, contd. (2)
SLA Missed Months
Service Levels, contd. (3)
SLA Credit terms
SLAs shall be measured, calculated and
reported by the 10th of each month during the
SOW Term. The Parties shall mutually agree
on the criteria and data source for the report.
The expected outcome is to ensure that we
handle the client cases with the defined SLA
for each cases assigned to an engineer
SLAs shall be measured, calculated and
reported by the
10th
of each month during the SOW Term. The
Parties shall mutually agree on the criteria
and data source for the report. Supplier shall
be responsible for promptly investigating
and minimizing impact of all failures to meet
the SLA by: Initiating problem investigations
to identify root causes of failures related
to not achieving the SLA Immediately
reporting problems related to the Services
that reasonably could be expected to have a
material adverse effect on Cisco's operations
to Cisco and Making written recommendations
to Cisco for improvement in procedures
related to the Services. Where performance
fails to meet an SLA, a root cause analysis
will be conducted by Supplier to determine
the cause of the missed Service Level,
and corrective actions will be identified and
implemented. Where the root cause analysis
identifies corrective action related to scope
outside of Supplier’s scope within SOW, Cisco
shall ensure appropriate corrective action is
taken by the appropriate Parties. If Supplier
performance fails to meet an SLA for
one(1)
consecutive months due to factors within
Supplier’s control, at the discretion of the Cisco
Production Support Manager, the matter may
be escalated to the Steering Committee for
review. When corrective action is accepted
by the Steering Committee, Supplier shall be
considered to have met the SLA.
The SLAs will be measured and reported on
a monthly basis. If supplier fails to meet SLAs
for two (2) or more consecutive Measurement
Periods, then supplier will work on a mitigation
plan in order to get the SLAs back within
acceptable limit with perceivable improvement
within 4 weeks or mutually agreed time period.
If supplier continues to fail to meet the critical
SLAs then the SLA credit back to Cisco will be

Cisco, Confidential 10 / 17
 Summary Information
4) RESOURCES TO BE PROVIDED BY
SUPPLIER
a) Supplier Pre-Existing Property
b) Supplier Key Personnel
Supplier Key Personnel
Supplier Key Personnel, cont.
Cisco, Confidential
calculated as SLA miss with respect to target
---- Percentage Credit to Cisco (% of monthly
SoW value): less than 5% -- 1%; 5 to 10% --
2% ; 10 to 15% -- 5% ; 15 to 20% -- 8% ; great
than 20 % -- 9%
Supplier will use the following Pre-existing
Property of Supplier to complete the Work:
N/A
All Supplier’s personnel requiring access to
Cisco’s premises or network must go through
the Contingent Worker Onboarding (CWO)
process, which includes background screening
by a third-party agency. Each individual
must achieve a rating acceptable to Cisco
before they may participate in this SOW
engagement. Additionally, Supplier must certify
that contingent workers provided to Cisco in
connection with this SOW are not prohibited
from providing Services by applicable U.S.
Export Administration Regulations (EAR).
Supplier’s provision of false or inaccurate
information in connection with any such
certification constitutes a material breach
of this SOW. Only those personnel directly
responsible for management of the contract,
or whose professional/technical skills are
essential for successful implementation of
the project or statement of work should be
designated as Key Personnel. Key Personnel
are subject to approval of Cisco’s management
prior to assignment. Cisco may require removal
of designated Key Personnel and non-Key
Personnel for no reason or any reason, and
Supplier shall promptly comply with Cisco’s
direction.
Brijesh Singh – Senior Managing partner
(Brijesh.singh@tcs.com).
Supplier’s planned headcount for this
engagement shall be detailed in the SOW
Worker Section of this SOW. However as this
is a Managed Service, the non key resources
to be used under this SOW shall be at the
discretion of Supplier, as long as Supplier
continues to meet the delivery requirements.
Supplier shall not increase the agreed monthly
cost to charge for resources in excess of
the planned resources, unless any such
additional resources are required as a result of
an approved Change Order. Cisco will utilize
Supplier Project Manager as a single point
of contact for all communications. Cisco will
11 / 17
 Summary Information
c) Third Party Property
Third Party Property
5) RESOURCES TO BE PROVIDED BY
CISCO
a) Cisco Pre-Existing Property and Assets
refrain from contacting or communicating
with Supplier staff or team members without
engaging the appropriate Supplier Project
Manager prior to doing so. Supplier Project
Manager is responsible for the following
resource management tasks: Representing all
of Supplier’s employees and areas of delivery
provided by Supplier to Cisco as defined
in this SOW Professional and satisfactory
completion of the stated Service Levels and
Work Products Timely and effective selection
of appropriately skilled Supplier personnel to
meet the requirements of the project Being the
conduit and responsible party for the delivery
of information from Supplier concerning
service, requirements and plans Scheduling
meetings as needed with Cisco Project
Manager to review Supplier performance
Supplier shall provide and pay for the following
third party property to complete the Work:
N/A
Cisco shall provide the following:
All property and assets, whether tangible or
intangible, provided by Cisco to Supplier shall
be Cisco pre-existing property and assets.
Cisco pre-existing property and assets will be
defined between the Cisco and the Supplier
at the outset of the engagement, and will be
requested using standard Cisco business
process and approvals. Cisco pre-existing
property and assets may include software and
other licensed intellectual property. Supplier
shall comply with all license terms and other
terms of use of which it has knowledge which
may apply to such property and assets. All
Cisco pre-existing property and assets shall
be returned to Cisco in good condition, less
ordinary wear and tear, upon completion of
the SOW. Where any of the property or assets
is returned in sub-standard condition or not
returned within 5 working days of the SOW’s
conclusion, Supplier shall be liable to pay the
costs of replacement or repair to the property
or assets. Cisco reserves the right to request
the return of loaned property and assets.
Supplier must be prepared to make alternative
arrangements to ensure the delivery of the
deliverables as agreed in this SOW. Cisco
property and assets loaned to Supplier shall
be used, specifically and exclusively for the
performance of the Work specified

Cisco, Confidential 12 / 17
 Summary Information
b) Cisco Resources Required
Cisco Resources Required
c) Licensed Programs Required
6) PAYMENT
b) Expenses
Cisco, Confidential
Cisco shall provide access to the following
personnel to complete the Services during the
term of this SOW:
N/A
Licensed programs required for this
engagement will be identified between
supplier and Cisco prior to the onset of
the engagement, and will be requested
using standard Cisco business process and
approvals.
a) Maximum Payment Amount Annual changes
to Supplier rate card shall not impact this
fixed price contract. Notwithstanding anything
else in the Agreement and this SOW to the
contrary and unless otherwise agreed upon
in writing by Cisco, Cisco's maximum funding
liability under this SOW shall not exceed the
funding as made available by issuance of
one or more Cisco Purchase Order(s) for
the milestones or deliverables as indicated
below. Supplier understands that milestones
or deliverables may be funded on a periodic
basis by Cisco. Supplier acknowledges that
any work performed prior to receipt of a
Purchase Order from Cisco for each milestone
or deliverable will be at Supplier’s own risk.
Cisco makes no guarantee that any or all
milestones or deliverables listed below will be
funded where there is no valid Purchase Order.
Under no circumstances shall Cisco pay or
advance funds to Supplier, nor shall Supplier
accept such funds, other than in accordance
with a valid and applicable Purchase Order
for the actual services rendered. Payment
information, as well as milestone definition
and acceptance criteria are defined within the
Payment Characteristics portion of this SOW.
Cisco shall reimburse reasonable, actual and
necessary expenses (i.e. hotel, travel, food),
provided that the following conditions are met:
(i) all expenses must be approved by the Cisco
Project Manager in advance of incurring such
expense and (ii) a request for reimbursement
must be accompanied by such documentation
as Cisco may request establishing the type,
date, amount, payment and purpose for such
expense and that such expenses are incurred
in accordance with Cisco's Non-employee
Travel Policy (or any successor sites as it may
be updated from time to time at Cisco's sole
discretion), and Supplier must comply with
any updates to the policy during the term of
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 Summary Information
7) PLACE OF PERFORMANCE
8) TERM OF STATEMENT OF WORK
9) CHANGE REQUEST PROCESS
Cisco, Confidential
this SOW. Cisco's maximum liability for all
expenses incurred during the execution of this
SOW shall not exceed the expense amount
defined within this SOW's Fees Section. If no
Fees Section exists the maximum liability for all
expenses incurred during the execution of this
SOW shall not exceed $0.00.
The Work shall be performed by Supplier at
the locations specified (Cisco or non-Cisco)
within the SOW Worker list. The Primary work
location for delivery is defined above as the
Work Site and Location.
This SOW shall begin on the start date
identified above and remain in effect until
the later of; completion and Acceptance of
the Services and Work Product, the end
date identified above or earlier if terminated,
in whole or in part in accordance with the
Agreement and/or Purchase Order Terms and
Conditions.
It may become necessary to amend this
Statement of Work from time to time for
reasons including, but not limited to, the
following: i) Discretionary changes (as agreed
by Cisco) in the scope of the Project ii)
Requested changes to the work hours of
Supplier personnel iii) Non-availability of
products, resources or services which are
beyond Supplier’s control iv) Impediments
not previously identified v) Lack of access to
personnel or facilities necessary to complete
project In the event that it is necessary to
change this Statement of Work, the following
process will be followed: A Change Request
(CR) will be the vehicle for communicating
change. The CR must describe the change,
reasons for the change, and the effect the
change will have on the project, which may
include scheduling changes, pricing, etc.
A CR may be initiated by either Cisco or
Supplier. The designated Project Manager of
the requesting party will review the proposed
change and determine whether to submit
the request to the other party. Both Project
Managers will review the proposed change and
approve it or reject it. If further investigation
on the part of Supplier is required in order
to determine the scope of the change, any
charges for that investigation will be outlined.
Both Project Managers will sign the CR,
indicating the acceptance of both parties
to the changes, which may affect pricing,
schedules, and contractual commitments.
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 Summary Information
10) SPECIAL TERMS
Special Terms, continued 2
Special Terms, continued 3
Special Terms, continued 4
Special Terms, continued 5
12) CODE OF ETHICS
13) CHOICE OF LAW
14) STATEMENT OF WORK SIGNATURE
REQUIREMENTS
Cisco, Confidential
Upon acceptance of the Change Request by
both Project Managers, the scope of work and
costs will be modified appropriately, and the
changes will be incorporated into the project.
1. Category : “General” Clause : “Offshore
Development Agreement (ODA) No. 19045
dated 01 June 2005 between Cisco Systems
Inc. and Tata Consultancy Services Limited
(“Agreement”) shall apply to this SOW.” 2.
Category : “Confidential Information” Clause :
“Consultant Confidential Information as
defined in the Agreement including rates
and personnel information.” 3. Category :
Warranty Clause : “The warranties outlined in
the Agreement shall apply to the work product
identified within this SOW.” 4. Category :
“Acceptance Criteria” Clause : ?The parties
shall mutually agree upon the acceptance
criteria for user acceptance testing (UAT)?
OR Clause : ?The parties shall mutually agree
upon the acceptance criteria for acceptance
of deliverables. Notwithstanding anything
contained in this SOW, the ‘Choice of Law’
clause mentioned in point no. 13 shall be
deemed to be deleted, and Choice of Law shall
be as identified in Section 19.7 (Governing Law
and Dispute Resolution) of the ODA
To help ensure that our relationships with
suppliers meet and support Cisco’s ethical
standards, Cisco master agreements and
purchase order terms obligate suppliers
to comply with the Cisco Supplier Ethics
Policy found at: : http://www.cisco.com/
web/about/ac50/ac142/supplier/
terms_and_conditions_for_purchase_orders_list.html#Code
which apply in all dealings with Cisco.
Choice of law, jurisdiction, and venue
applicable to matters or proceedings arising in
connection with this SOW are as set forth in
Section 17 of the terms of the Cisco purchase
order to which this SOW is attached.
Neither Cisco nor Supplier are required to
sign this Statement of Work if the Cisco entity
identified on the face of the Purchase Order is
located in one of the following countries: United
States, Canada, United Kingdom, Ireland,
15 / 17
 Summary Information
Scotland, Netherlands, Spain, Portugal,
France, Germany, Austria, Switzerland, Italy,
Denmark, Norway, Sweden, Finland, Australia,
and New Zealand. All other countries, not listed
above, require a signed SOW. The SOW shall
be signed by both Cisco and the Supplier,
and attached electronically in the C-WORKER
tool. All work, whether the Statement of Work
is signed or un-signed, must not commence
until Cisco has issued a Purchase Order.
By adding my signature below or clicking on
“Accept,” I agree to the terms set out in this
SOW as governed by the master agreement
or purchase order terms as provided in
Section 1 above. CISCO Legal Company
Name:_______________________________________
Name:____________________________________________________
Title:_____________________________________________________
Date:_____________________________________________________
Signature:_________________________________________________
SUPPLIER Supplier Legal
Name:_________________________________________
Name:_____________________________________________________
Title:______________________________________________________
Date:______________________________________________________
Signature:__________________________________________________
Compliance Statement I have read and will comply with Cisco's
Contingent Worker Program Policy and Cisco's
Code of Business Conduct.
Certification Yes, I agree to comply with Cisco policy and
guidelines.
Training Help For more information and training visit the C-
Worker Services Community

Posting Information

Owner George Dyas(gdyas)

Creator George Dyas(gdyas)
Primary Contact Person Administrator, Fieldglass
Create Date 10/19/2022 05:28 PM
Funding Cisco Entity and Currency IN|123|INR Currency

Statement of Work Payment Characteristics

Cisco, Confidential 16 / 17
 Schedules
Type Name Internal Use Frequency Date Range Capitalized? Amount
Only
Single November 11/28/2022 No 2,380,982.10
Invoice
Single December 12/28/2022 No 2,380,982.10
Invoice
Single January 01/25/2023 No 1,611,741.73
Invoice
Total 6,373,705.93

SOW Workers
Allow invoicing from approved Time Sheets No
Allow rates on SOW Worker roles without invoicing No
Can Supplier change the rate from rate grids? Can Reduce
Allow invoicing from approved Expense Sheets No

Cisco, Confidential 17 / 17