Presentation on

Communicate with Customers and Colleagues

In Tourism And Hospitality

Presented By Organisation
Venkatesh
User Name:maraddyvenkatesh@gmail.com Ozone Solutions(R)
 CONTENTS

1.Introduction to Communication
2.Communicating with the Team
3.Communicating with Guest
4.Aspects of Communication
5.Summary
An Introducction To Communication
 Communicating With The Team
Tips for improving communication between managers and
their employees:
1.Listen. Almost without exception, the
one part of communicating that we all need to improve is listening. ...
2.Talk in person. ...
3.Maintain regular contact. ...
4.Pick the right time to speak. ...
5.Create a communicative environment. ...
6.Observe what is being said.
Communicating With The Guests
 Communicating With The Guests

1. Keep communication with your guests regular.

2. Maintain a consistent level of guest service.

3. Body language towards your guests is equally important.

4. Keep lines of communication with your guests open.

5. Be accessible to all guests.

 Aspects of Communication

Excellent communication skills

can enhance a guests experience as it

shows that you are listening to them,

valuing their feedback and conveying

clear messages. This can lead to customer

loyalty, increased business and eventually

the hotel becoming more successful.

Aspects of Communication
Summary

As the conclusion, the hospitality industry provides the good service

for their client with their variety service. But still this industry needs

to improve their service to archive the target of their industry. if they

improve all this the customers will get happy and will enjoy with service.
Thank You