COMMUNICATION

GALANG, JAMES LORD CABALDE

FUNDAMENTALS OF NURSING PRACTICE
 NURSING PRELIMS
REVIEWER | FIRST SEMESTER FUNDAMENTALS OF NURSING PRACTICE

COMMUNICATION POSITIVE SELF-TALK

• Lifelong learning process • provides mental rehearsal for
• Promotes personal growth & attainment of difficult tasks or situations.
patients’ health-related goals
• Key to nurse-patient relationships & ability “I’m scared to work with this patient.”
to deliver patient-centered care “This is my opportunity to learn about this
THERAPEUTIC COMMUNICATION patient & I can

• Promotes understanding & help establish a 2. INTERPERSONAL COMMUNICATION

constructive relationship between nurse • One-on-one interaction between a
and client. nurse & another person that often
occurs face to face.
MUTUALITY • It is important to validate meaning or
mutually negotiate it between
• A belief that the nurse-patient relationship participants.
is a partnership and that both are equal
participants. 3. SMALL-GROUP COMMUNICATION
DEVELOPING COMMUNICATION SKILLS • The interaction that occurs when a
small number of people meet.
• Self-Confident Attitude • Goal directed and requires
• Integrity understanding of group dynamics.
• Humility • Communication must be organized,
• Critical Thinking concise, & complete.
• Ethical Standards of Care
PERCEPTUAL BIASES/ STEREOTYPES 4. PUBLIC COMMUNICATION
• Interaction with an audience.
• These interfere with accurately perceiving • Require special adaptations in eye
and interpreting messages from others. contact, gestures, voice inflection, &
use of media materials to
EMOTIONAL INTELLIGENCE
communicate message effectively.
• An assessment & communication
technique that allows nurses to better 5. ELECTRONIC COMMUNICATION
understand & perceive the emotions of • The use of technology to create
themselves and others. ongoing relationships with patients and
their health care team.
LEVELS OF COMMUNICATION • An electronic portal enables patients
1. INTRAPERSONAL COMMUNICATION to stay engaged and informed and
build a therapeutic relationship with
SELF-TALK the health care team.
• people’s thoughts & inner ELEMENTS OF COMMUNICATION PROCESS
communication strongly
influence perceptions, feelings, REFERENT
behavior, & self-esteem. • Motivates one person to
communicate with another.

BACHELOR
ST
OF SCIENCE IN NURSING 1
1 YEAR COLLEGE
 NURSING PRELIMS
REVIEWER | FIRST SEMESTER FUNDAMENTALS OF NURSING PRACTICE

SENDER & RECEIVER FORMS OF COMMUNICATION

SENDER VERBAL
• person who encodes & delivers a 1. Vocabulary
message. 2. Denotative & Connotative Meaning
3. Pacing
RECEIVER 4. Intonation
• person who receives & decodes 5. Clarity & Brevity
the message. 6. Timing & Relevance

MESSAGE NONVERBAL

• The content of the communication, 1. Personal Appearance

verbal, or non-verbal expressions of 2. Posture & Gait
thoughts & feelings. 3. Facial Expression
4. Eye Contact
CHANNELS 5. Gestures
• Means of sending and receiving 6. Sounds
messages through visual, auditory, & 7. Territoriality & Personal Space
tactile senses. METACOMMUNICATION
FEEDBACK • Broad term that refers to all factors that
• The message a receiver receives from influence communication.
the sender that indicates whether the PHASES OF NURSE-PATIENT RELATIONSHIP
receiver understood the meaning of
sender’s message. 1. PREINTERACTION PHASE
2. ORIENTATION PHASE
INTERPERSONAL VARIABLES 3. WORKING PHASE
• Factors within the both that influence 4. TERMINATION PHASE
communication. SOCIALIZING
ENVIRONMENT • Important initial component of
• The setting for sender-receiver interpersonal communication.
interaction that provides comfort & NARRATIVE INTERACTION
safety.
• Sharing personal stories of patients to
better understand their concerns,
experiences, & challenges.
MOTIVATIONAL INTERVIEWING
• Technique that holds promise for
encouraging patients to share their
thoughts, beliefs, fears, & concerns with
aim of changing their behavior.

BACHELOR
ST
OF SCIENCE IN NURSING 2
1 YEAR COLLEGE
 NURSING PRELIMS
REVIEWER | FIRST SEMESTER FUNDAMENTALS OF NURSING PRACTICE

LATERAL VIOLENCE ASSERTIVENESS

• Workplace bullying between colleagues. • Communicate self-assurance.
Can be a symptom of compassion fatigue. • “I” messages (“I want”, “I feel”, “I think”)
• Not a fear of retaliation
TECHNIQUES: • Deal with criticism & manipulation
• Address the behavior when in occurs in • Know when to say “No”, set limits, & resist
calm manner. intentionally imposed guilt
• Describe how the behavior affects your A–I–D–E–T
functioning.
• Ask for the abuse to stop. A – Acknowledge
• Notify the manager to get support for
situation. I – Introduce
• Make a plan for taking action in future. D – Duration
• Document the incidences in detail.
E – Explain
ELEMENTS OF PROFESSIONAL COMMUNICATION
T – Thankyou
COURTESY
• Knocking before entering.
• Greet appropriately. PADAYON NURSING!!!
• State purpose.
• Address people by name.
• Say “please” & “thank you”.
USE OF NAMES
• Always introduce yourself.
• Address people by name.
• Avoid terms of endearment.
• Avoid referring to patients by diagnosis or
room #.
TRUSTWORTHINESS
• Help others with no hesitation.
• Avoid dishonesty at all costs.
• No sharing of personal information or
gossiping about others.
AUTONOMY & RESPONSIBILITY
• Be self-directed in accomplishing goals &
advocating for others.
• Take initiative in problem-solving.

BACHELOR
ST
OF SCIENCE IN NURSING 3
1 YEAR COLLEGE
 NURSING PRELIMS
REVIEWER | FIRST SEMESTER FUNDAMENTALS OF NURSING PRACTICE

BACHELOR
ST
OF SCIENCE IN NURSING 4
1 YEAR COLLEGE