Communication Skills, Professional

Behavior, IP skill
COMMUNICATION SKILL
 SPECIFIC OBJECTIVES

At the end of the class the group is able to:

1. Define the term communication.

2. List down the importance communication in nursing.

3. Understand the various elements and types of therapeutic

communication.

4. Enlist the communication skills used in nursing.

5. Explain the Nursing Role in communication

SPECIFIC OBJECTIVES

DEFINITION

IMPORTANCE OF
COMMUNICATION

ELEMENTS AND TYPES OF

COMMUNICATION

SKILLS USED IN COMMUNICATION

ROLES OF COMMUNICATION
DEFINITION
IMPORTANCE OF COMMUNICATION

To collect assessment data

To initiate intervention

To evaluate outcome of intervention

To initiate change which help in promoting health

To take measures for preventing legal problems associated with

nursing practice

To analyze factors affecting the health team

ELEMENTS/PROCESS
TYPES OF COMMUNICATION
SKILLS FOR EFFECTIVE COMMUNICATION

Confidence

Critical thinker

Analytical

Open mindness

Active listener

Empathetic
Contn,...

ACTIVE LISTENING.

Listening is a skill ,can be developed by the below mentioned guidelines:

 Physically show that you are ready to listen.

 Ignore the client’s appearance or manner of delivery.

 Watch your nonverbal communication.

 Keep your mind on what the patient is saying.

Contn,...

Visualize the situation from the client’s point of view.

Do not interrupt immediately.

Evaluate the logic and credibility of what you hear.

Do not give your last word

2. Sharing observation.

3. Sharing sympathy.

4. Sharing hope.
Contn,...

6. Sharing feeling. 13. Focusing.

7. Using touch 14. Summering.

8. Using silence. 15. Self disclosing.

9. Asking relevant questions. 16. Sharing humor.

10. Providing information.

11. Paraphrasing.

12. Clarifying.
THE NURSE’S WAYS OF COMMUNICATION

• Oral

• Written

• Self-Reflection
 ORAL COMMUNICATION

Nurses communicate within different relationships:

• Nurse-nurse

• Nurse-nursing assistant

• Nurse-student nurse

• Nurse-physician

• Nurse-other health professionals

• Group communication (Para medics,and other Health Care Team)

 WRITTEN COMMUNICATION

Nurses’ communications are often written:

• On charts

• Requisitions for x-rays and other tests and services

• Electronic communications, via computer

• Telemedicine: the use of communications technology to

transmit health information from one location to another.

 SELF-REFLECTION

Nurses often engage in internal dialogue:

• Positive self-talk: Saying positive thoughts aloud; thinking, saying

and hearing positive statements about yourself

• Negative self-talk: Self-destructive. Your self-image is lowered by

your own criticism.

PROFESSIONAL BEHAVIOUR
PROFESSIONAL BEHAVIOUR

A profession has characteristics:

o Requires an extended education

o Requires a body of knowledge

o Provides a specific service

o Has autonomy

o Incorporates a code of ethics

PROFESSIONAL BEHAVIOUR
The patients in your care
must be able to trust you,
Being up to date with best
practice,
Treating your patients and
colleagues with dignity,
kindness, respect and
compassion.
Understanding the code of
conduct. It means being
accountable.
PROFESSIONALISM

Formation-Process that facilitates the transformation of individual

from lay person to professional nurse

Five levels of progression

Novice

Advanced beginner

Competent

Proficient

Expert
PROFESSIONAL ROLES
Knowledge

Novice required to learn information to meet minimum level of

competence required for nursing practice

Registered nurses expected to maintain, update knowledge base

through career

Constantly changing drug market

Contn,…

COMPETENCE

Expectation of student from enrollment throughout practice

Accepting responsibility for knowledge, skills, attitudes

TEAMWORK

Skill in working in a team

Contributes to others' opinions of nurse as professional

Improves quality of care delivered to client

Contn,..

POSITIVE ATTITUDE

Mental state involving values, beliefs, feelings, mood

INTEGRITY

Adherence to strict moral, ethical code

Code of Ethics for Nurses

COMPASSION

Awareness of, concern about other individuals' suffering

Treat client as unique, special individual.

Contn,..

WORK ETHIC

Belief in importance, moral worth of work

High value on hard work and diligence

Apply self to task at hand

Thorough approach to get work done right the first time

ATTENDANCE AND PUNCTUALITY

Be on time

Responsibility to stay long enough to complete work at hand

Contn,..
RELIABILITY AND ACCOUNTABILITY

Consequences of one’s actions

If a mistake is made:

Admit gracefully

Apologize to those who have been inconvenienced or harmed

Learn from mistake

ATTITUDE AND ENTHUSIASM

Optimism
INTERPERSONAL SKILLS 

The behaviors and tactics a person uses to interact

with others effectively.

Interpersonal skills range from communication and listening to

attitude and deportment.

INTERPERSONAL SKILLS 

Interpersonal Skills for Nurses

In addition to medical knowledge, nurses must be good listeners,

effective with verbal and written communications, must possess

patience, patience and more patience, emotional stability and humor.

Through the use of soft skills, nurses can effectively communicate

with others and boost patient satisfaction

INTERPERSONAL SKILLS 

Nursing Skills:

Cultural Awareness-In giving complete, patient-centered care.

Professionalism.

Attention to Detail.

Critical Thinking.

Compassion.

Time Management.

Communication.
SOME EXAMPLES -INTERPERSONAL SKILLS 

Active listening. Leadership.

Teamwork. Motivation.
.
Responsibility. Flexibility.

Dependability. Patience.
STRONGEST SKILL AS A NURSE?

Empathy. ... Having the empathy to interact with the patient and their

family and helping them to cope with problems is very important in

a nursing position. Having the ability to understand and share those

feelings with the patient and their loved ones is an essential strength for

a nurse
CORE ELEMENTS – IP SKILL
The six Cs – are the core elements of our Nursing.

•Care

•Compassion

•Competence

•Communication

•Courage and

•Commitment