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IMAGINE IOT

PROTOTYPE CHALLENGE
Story
Make a case and tell your story.

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Persona
Explain the needs, goals, and pain points addressed

ASHISH
Event Manager

“I like to get things done quickly since I am on the


move all the time, dealing with million things.”

About
 35, married, 7 years of event management experience.
 Being the person who has to plan and manage all aspects
of event need to be dependent on good communication
between our teams.
 Very mobile, moving from building to building during the
day
 I work with the Chief Facility Engineer, Technicians, and
Admins

Responsibilities Main Goals


 I am responsible for planning and organizing  Being the person who has to plan and manage all
major events. aspects of event need to be dependent on good
 I am responsible for multiple projects per week communication between our teams
and each project is tied to a specific building.  Better management of actual resources utilized in
 I spend more than half of my time in the office,
each event
but I also do work in my office, on the
computer.  Provide a safe, enriching and cost effective events.

Needs P ain Points


 I need to monitor all events and visitors that can
 Difficult to manage resources.
be really difficult to do manually.
 I need to ensure sufficient resources for guests  Meet the need of all visitors.
 Have to meet budget and at same time enhance
and visitors
user experience.
 Need to take immediate steps in case of
 Need the ability to track all visitor, guests and
emergency and notify medical and law resources
enforcements if required

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Point of View (PoV)
User + need + insight/why

As an Event manager, I need a way to monitor activities of all visitors


to help ensure safe and successful event, notify concerned team on
time and at right place, equipped with right resources.

Also I need to provide advertisers key data of visitor’s age, sex and
roles to enable them present effective advertisements and in return
make our event successful.

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UX Journey
Describe Actions, Mindset, Feelings and Touch points

>The event Ashish sends The team >Team finally >Team >The medical
manager ,As his team to finally found found out notifies the team finally
hish needs to look into the exact there were medical reaches spot
monitor event issue. location and very few team, to and helps the
and visitors meet special seats provide seats disables with
safety concerned for disabled. for disabled. required kits
visitors. and
ACTIONS >There is equipment’s.
report of
some
complaints .Ashish gets
and visitors notified about
are leaving issue via call
the event. and how it
was fixed.
Team need Finally I didn’t .How to .Wish I
Why are to find found the expected reach knew that
the visitors where and location, today there medical coming!!!
leaving the why is the let’s inquire will be need team and
MINDSET event? issue. about issue. for large do they
number of have
disabled sufficient
seats. equipment’
s

FEELING
>Visitors >Call to >Have a >Check >Supply >Wheelchai
safety and team conversatio inventory medicines r
comfort members or ns >call or >Medicine.
TOUCH meet >Understan medical equipment’
manually d the team for s.
POINTS
visitors help.
problems

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Prototype
Mockup:
Visitors queue to collect IOT enabled wearable. Data monitoring and
analysis

Visitors take their respective seats based on preference.

Advertisements and key services based on audience’s age, sex and other data.

6 © SAP SE or an SAP affiliate company. All rights reserved.

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