Assignment

Simulation and Modelling

NAME: Abc

“Low customer satisfaction”

Problem statement:

The customer is always right! This is a sentence that has great significance for
any manufacturing or service business. This sentence is a guide through work
and a motive to offer the best possible product or service to customers. The
business world today is completely focused on consumers and their habits,
desires, and needs and tries to satisfy them to the maximum. The best
solutions for the customers are found, the needs they have always been taken
into account when designing the product, the service, and even in the design
of the sales, ie service facilities of the company that is the provider of the
production solution, ie service.

Orientation:

1. The weakness of customer support

service

Strong customer support means a strong company, strong product, and

satisfied customers who talk everywhere about the company whose customers
they are to their friends about how great your company is. But is this the case
with you? This may not be the case with your company. this is not the case, so
it’s time to dump her and move on.
The experienced employees of Zoe Traning and Consulting have been helping
companies that have bad user experience for years through their tips and
programs that have great results. Listen to this advice and act, now is the time
to fix the image of your company in the eyes of customers. Change the
narrative around your company start hearing only good things about the
company and customer support staff.

2. Poor training and insufficient

information on the employees about the
company and the services

Something that irritates the users of a product or services the most is when
they come to the store and ask something, and they will get the answer “I do
not know” or ‚ ‚Best to call the information number ”. No, this is not a good
attitude towards customers! This needs to change! Companies need to start
investing in training and courses for their employees which will then improve
service and customer service. Do not leave it to any coincidence, start changing
things and the situation with the employees today, because the employees are
the face of the company in front of the customers, and the customers can see
what kind of company it is. Give customer satisfaction, let them bring smiles to
their faces with every good service you do to them!
3. Bad showrooms means bad business

Improve the functionality of showrooms, give a better user feeling to your

customers – have you noticed how important the feeling is when entering a
showroom? Have you felt how much it affects your mood from the moment
you enter it? Of course, you have noticed, and if you have not noticed it on
yourself, you have noticed it on someone else who was with you in the store at
the same time. Start analyzing the space in which you sell products or provide
service, it is very important. Make sure it looks clear, gives a sense of comfort,
gives only positive feelings and vibrations to the users, and creates only
positive experiences for them. Take a detailed look and if something is not
right, make sure to fix it in time, because buyers are always right, and they do
not always have a lot of nerves to wait

4. Terrible commercials means the wrong

message

Reconsider promotional activities and give it new energy, let it provide the
most important information to customers – marketing is a very important part
of a business. It is an inseparable part, even of the small local shops that if they
do not use it, they will not be able to attract customers well enough in that
small shop. It is always necessary to timely review and revise the plan of
marketers and determine whether it is given enough importance to
consumers, whether it is given enough space and information that they
require. If there are concessions, they need to be corrected on time in the right
way, to increase the flow of information from outside to the company, and
more importantly to improve the output of information that goes to
consumers.
5. Do not forget about public relations
because customers come to you through
them

Orderly and measured public relations means an accountable and open

company. When public relations is managed according to the situation then it
is great for the company, and if the company is late in its reactions, there are
no reactions at all or there are complaints about the statements of the press
service then it is time to change radically. Public relations is a mirror of what is
happening inside and is being presented outside, so be careful. If something is
wrong the users feel and run away, if everything is fine they stay and bring
even new users. Improve your satisfaction in this regard ad watch your
business grow.

A caring company means careful employees, and when they pass it on to

customers, things change for the better. Satisfied customers also mean a
company that ranks well and grows rapidly. Improving the user experience is
very important especially if we want to be successful because once the user is
dissatisfied the bad voice is hard to stop. That is why it takes a lot of work,
constant effort, and investment to be only among the best and with satisfied
customers

Objective:
What comes to mind when you hear someone say, “A satisfied customer”?
Perhaps it is an image of someone smiling with the pride of knowing he got a
good deal. Or perhaps it is the childlike look of happiness someone exhibits
after purchasing a new pair of shoes that are just the right color. Whatever
your picture of a satisfied customer is, customer satisfaction is typically defined
as the feeling that a person experiences when an offering meets his or her
expectations. When an offering meets the customer’s expectations, the
customer is satisfied.
Improving customer satisfaction is a goal sought by many businesses. In fact,
some companies evaluate their salespeople based on how well they satisfy
their customers; in other words, not only must the salespeople hit their sales
targets, they have to do so in ways that satisfy customers. Teradata is one
company that pays its salespeople bonuses if they meet their customer
satisfaction goals.

Fishborn Diagram:

Pareto chart: