JOSEPH DICK

212 Lakeport Road, Unit 108, St. Catharines, ON., L2N 4R5
(519) 803 8479 / jd16pg@brocku.ca

EDUCATION
Master of Arts in Applied Health Science-Sport Management (MA) September 2022- Present
Brock University, St. Catharines, ON
 Conducting research focused on the consumer behaviour of golf fans
 Studying areas of sport management including leadership, marketing, globalization, and
analytics, among other areas

Honours Bachelor of Sport Management (BSM) September 2017- December 2021

Brock University, St. Catharines, ON
 Studied areas of marketing, public relations, promotions, communications, human resources and
financial, facility and event management in a variety of public, commercial, and non-profit
organizations.
 Maintained an 85% average while participating on the varsity track and field and cross country
teams

WORK EXPERIENCE

Teachers Assistant September 2022-Present

Brock University, St. Catharines, ON
 Leading seminars of 20 undergraduate students by creating a respectful and professional
environment to facilitate the learning and discussion of ideas from lecture
 Managed undergraduate students in a personalized manner by responding to each student’s
unique needs individually to ensure they are supported throughout the class
 Collaborated with the class professor and other teaching assistants by maintaining strong
communication to ensure consistent grading and an efficient class operation
Courier February 2022-August 2022
FedEx Express, Cambridge, ON
 Managed a delivery and pickup route successfully by planning and responding to changing
demands to ensure packages are delivered and picked up on time
 Provided excellent customer service through taking my time to talk to customers and ensure
their needs are met to improve customer retention
 Adapted to unique service requirements of different packages by having a strong attention to
detail to ensure customer requirements for delivery are met

Service Clerk & Personal Shopper May 2016-February 2022

Zehrs, Guelph, ON
 Communicated with customers in person and over the phone to ensure their needs are
accurately met in a timely manner to improve customer satisfaction
 Joseph Dick 519-803-8479 2

 Collaborated with co-workers from various departments to ensure tasks are being completed
efficiently to provide better customer service
 Managed tight deadlines by being organized and communicating well to ensure orders are ready
for pickup at the specific time

Brand Ambassador-Harvey’s RV Tour August 2020-March 2021

SDI Marketing, Toronto, ON
 Communicated promotional information regarding the Harvey’s RV Tour to people for the
promotion to be effective in achieving its goals
 Collaborated with fellow staff members to serve customers in a fast and precise way so
customers would leave satisfied and with a positive perception of Harvey’s
 Assisted with the set up and take down of the event by effectively listening to my superior to
create a safe COVID experience for all patrons
VOLUNTEER EXPERIENCE

Fundraising Coordinator September 2019-March 2020

Brock University Men’s Volleyball, St. Catharines, ON
 Managed the tournament operations for Ontario Volleyball Association (OVA) events by being
flexible and adjusting on the fly to the different situations that presented themselves
 Developed an event plan for OVA Tournaments held at Brock University through my knowledge
of event management to ensure events to run more efficiently for future convenors
 Communicated with the head coach through email and meetings to confirm all operational
aspects of tournaments are being completed on time

Storm Game Day Crew Team Member February 2016–February 2019

Guelph Storm Hockey Club, Guelph, ON
 Established communication with the gameday operations manager by using both phone and in
person communication to ensure tasks were done properly and on time
 Adapted to the ever-changing environment of game operations by being flexible and open to a
variety of tasks that were required to keep the event operating smoothly

Clubs and Memberships

Athlete September 2018-Present

Brock University Cross Country and Track and Field Teams, St. Catharines, ON
 Provided leadership on the team by setting a good example and creating a positive
environment to change the team’s culture and improve results in the years to come
 Collaborated with coaches and fellow athletes to create a consistent message around
expectations for the team
References available upon request