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  • 68868publikasi Penganan Pengaduan 2022

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    syabeh qoka
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    The document summarizes customer complaint data from January to December 2022. It shows that 28 total complaints were received, all of which (100%) were fully resolved with no ongoing or unresolved complaints. The complaints covered a range of issues across operations, customer service, products/services, and other areas. All complaints were successfully addressed within the reporting period.

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    68868Publikasi Penganan Pengaduan 2022

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    The document summarizes customer complaint data from January to December 2022. It shows that 28 total complaints were received, all of which (100%) were fully resolved with no ongoing or unresolved complaints. The complaints covered a range of issues across operations, customer service, products/services, and other areas. All complaints were successfully addressed within the reporting period.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views1 page

    68868publikasi Penganan Pengaduan 2022

    Uploaded by

    syabeh qoka
    The document summarizes customer complaint data from January to December 2022. It shows that 28 total complaints were received, all of which (100%) were fully resolved with no ongoing or unresolved complaints. The complaints covered a range of issues across operations, customer service, products/services, and other areas. All complaints were successfully addressed within the reporting period.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    PUBLIKASI PENANGANAN PENGADUAN

    Periode: Januari s.d Desember 2022


    Selesai Dalam Proses Tidak Selesai
    Kategori Permasalahan Jenis Transaksi Jumlah Pengaduan/
    No Complete On Process Incomplete
    (Problem Category) TransactionTypes Total Complaints
    Jumlah / Total Persentase Jumlah / Total Persentase Jumlah / Total Persentase
    1 Operations Penagihan Pembayaran
    Operasional 2 100% 0 0% 0 0% 2
    Payment Collection

    Pengembalian Kelebihan Pembayaran


    1 100% 0 0% 0 0% 1
    Refund Payment

    Perhitungan pelunasan
    1 100% 0 0% 0 0% 1
    Pre-termination Simulation

    Penagihan Angsuran
    1 100% 0 0% 0 0% 1
    Installment Collection
    Pengiriman Dokumen Polis Asuransi
    1 100% 0 0% 0 0% 1
    Document Delivery
    Pembayaran Angsuran (VA)
    1 100% 0 0% 0 0% 1
    Installment Payment (VA)
    2 Customer Service Penagihan Angsuran
    Layanan Konsumen 1 100% 0 0% 0 0% 1
    Installment Collection
    3 Product and Services Pengembalian Dokumen BPKB
    Produk dan Layanan 1 100% 0 0% 0 0% 1
    BPKB Release

    Kemudahan dalam transaksi pembayaran


    1 100% 0 0% 0 0% 1
    Convenience in payment transaction
    Notifikasi Pembayaran Angsuran
    10 100% 0 0% 0 0% 10
    Payment Notification

    Layanan Data angsuran


    1 100% 0 0% 0 0% 1
    Installment Data
    Proses Penarikan Kendaraan
    2 100% 0 0% 0 0% 2
    Repossess Procedure

    Penagihan Angsuran
    1 100% 0 0% 0 0% 1
    Installment Collection
    4 Others Klaim Asuransi Jiwa
    Lainnya 1 100% 0 0% 0 0% 1
    Life Insurance Claim

    Pelaporan Data SLIK


    2 100% 0 0% 0 0% 2
    SLIK Reporting
    Akurasi Data Konsumen
    1 100% 0 0% 0 0% 1
    Data Accuracy

    TOTAL 28 100% 0 0% 0 0% 28

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