BOOKING SERVICES AGREEMENT
The Client shall notify the name
(“Agreement”)
This Booking Services Agreement (“Agreement”) is
executed at _____ on 011st Junean 2022_ on
[dd/mm/yyyy] (“Effective Date”) by and between
OYO HOTELS AND HOMES PRIVATE LIMITED, having
its registered office at Ground Floor-001, Mauryansh
Elanza, Shyamal Cross Road, Near Parekh Hospital,
Satelite, Ahmedabad -380015 and corporate office at
3rd Floor, Orchid centreCenter, Sector 53, Golf
Course Road, Village Haiderpur Viran, Gurugram
122002, ( “OYO”) of the One Part; AND (IIFL
Facilities Ltd 1) IIFL Finance Limited a company
incorporated under the laws of India (“Client 1”)
,and (2) IIFL Home Finance Limited a company
incorporated under laws of India (“Client 2”) and (3)
IIFL Securities Ltd a company incorporated under
laws of India (“Client 3”) and (4)
India Infoline Foundation a private incorporated
under the laws of India (“Client 4”) and
(5) IIFL Insurance Broker Ltd a company
incorporated under laws of India (“Client 5”) and
(6) IIFL Facilities Services Ltd a company and
incorporated under the laws of India (“client 6”) and
(7) 5PAISA Capital Limited a company incorporated
under the laws of India (“Client 7”) and
(8) IIFL Management Services Limited a company
incorporates under laws of India (“Client 8”)
(9) Livlong Protection & Wellness Solutions Limited
a a company incorporated under the laws of India
(“Client 9”) , and all having its registered office IIFL
Facilities Ltd IIFL CENTRE, KAMALA CITY, S B MARG,
LOWER PAREL, MUMBAI-400013.at IIFL House, Sun
Infotech Park, Road No. 16V, Plot No. B-23, Thane
Industrial Area, Wagle Estate, Thane 400604,
Maharashtra, India, (“Client”) `of the Other Part.
Client 1, Client 2, Client 3, Client 4, Client 5, Client 6,
Client 7, Client 8, Client 9 are collectively referred to
as “Clients” and individually as “Client”
WHEREAS:
I.OYO is a hospitality company engaged in the
business of standardization and marketing hotels and
through this Agreement OYO will provide the Client
with booking services of various hotels which are part
of the OYO network of hotels (“Accommodation”)
and other services as more specifically agreed
between the Parties.
of its authorized representative(s) in writing to OYO
from time to time.
II. The Client shall make offline or online bookings for
Accommodation through OYO’s website
www.oyorooms.com, mobile application, account
managers or call centers (OYO Technology Platform”)
subject to terms and conditions set out hereunder.
PARTIES AGREE AS FOLLOWS:
A. Scope: OYO shall provide the Clients with a log in
access to make online reservations through the OYO
Technology Platform. Each of tThe Clients shall
nominate authorized representatives to act as the
Client’s agent to make online bookings and
reservations for Accommodation by accessing the
OYO Technology Platform. The Client shall be required
to send an email to bookings.iifl@oyorooms.com for
making off-line bookings. The Client shall be
responsible for sharing all relevant details required to
make the reservations.
i) Bookings: OYO and / or the Accommodation may
need to collect information in the nature of name,
address, phone number, Id proof, etc. about the
guests of the Client for whom the Accommodation is
being reserved (“Client Guest”). To make any change
in the details of the Client Guest, the Client shall
inform OYO of such change at least 2 (two) hours prior
to check-in and 15 (fifteen) days prior to check-in for
bookings of 4 rooms or more (“Bulk Bookings”).
Failure to inform OYO in accordance with the
aforementioned timelines may attract cancellations
charges. OYO shall send reservation confirmations
through email and / or sms to the respective Client
and/ or the Client Guest upon making a valid
reservation. The Client and/ or Client Guest should
contact OYO at bookings.iifl@oyorooms.com for any
reservation related issues. Accommodation rates are
subject to change prior to making a reservation.
ii) The company (OYO) shall be responsible to update the
data, not limited to but including the policy and
eligibility limits provided by the client (IIFL) on a
Monthly basis as per the decided TAT i.e upto
maximum 3-5 working days. In case of non-
compliance for the said condition further causing any
 financial loss to the client, the same will be recovered
from the companyOYO.
B. Cancellations: All cancellations or modifications to
the reservations are subject to cancellation policy
asprovided in Annexure-A of this Agreement available
on www.oyorooms.com (“Cancellation Policy”). C.
Cancellation or modifications charges will be waived
off as an exception for any bookings made on the date
of check in and cancelled on the same day. In case of
no show, charges will be applied as per the
cancellation policy. OYO shall not recognize and
honour any cancellation made by the Client and or
Client Guest directly with the Accommodation. All
cancellation charges are subject to change and may
vary for reservations made during different times of
the year
A. Payments and Invoicing: The reservations shall be
made at the price indicated on the OYO Technology
Platform for both online and off-line bookings. The
Client shall pay OYO in accordance of the terms men-
tioned in Annexure - A. The rates are inclusive of
Goods and Services Taxes (GST), unless otherwise
stated. The Client and / or the Client Guest, as the case
maybe, shall be responsible for payment of all ancillary
charges levied by the Accommodation for additional
services availed at the Accommodation. These charges
maybe attributable to food, telephone calls, laundry
service, security safe, room service, newspapers, etc.
(“Ancillary Services”). The Each of the Client will be is-
sued paperless invoices by OYO. In case the Clients D. Term and Termination:
have any dispute regarding invoices then same shall be
notified to OYO within 3 (three) days from the receipt
of the invoice and not thereafter, after expiry of 3
(three) days the invoices shall be deemed to be undis-
puted. Any delay in making payment post the due
date by the Client shall attract a penal interest at the
rate of 12% per annum calculated from the day the
money became due to OYO and till such time the
money was paid to OYO in full. OYO reserves the right E. Intellectual Property Rights: Neither party shall make
to suspend it’s services with prior notice to the Clients
iIn the event any of the Client fails to make timely pay-
ments to OYO by giving a written .intimation. It is
hereby clarified that although separate invoices are
raised separately to Clients, , Client 1 i.e., IIFL Facilities F.
Ltd IIFL Finance Limited represents and warrants that
it shall be the primary obligation of the Client 1 to be
responsible for all the payments and other liability aris-
ing under this Agreement. Without prejudice to the
above, OYO is entitled to recover the dues from the
Clients jointly and severally.
Obligations of the Parties: OYO: OYO shall honour the
Client Guest’s reservations. with. Although OYO makes
every effort to ensure that the published descriptions
(excluding facilities agreed upon under this
Agreement) of the Accommodation and its amenities
are correct the Client acknowledges that the same are
however subject to variation. OYO to ensure that the
bookings are executed efficiently as described. Should
the Client Guest is shifted from the accommodation on
account of certain unforeseen circumstances which
could not be resolved on location, OYO shall arrange
for another accommodation with similar facilities.
OYO shall be liable to accommodate Client/ the
Customer and Customer Client guest in case of any
delay, Cancellation, overbooking or any other like
situation and shall co-ordinate with the Third party
Service provider for resolving the issue at the earliest
Client: The Clients shall ensure timely
payments of all invoices. Furthermore, the
Clients shall be responsible for the Client
Guest’s actions and also liable to pay any and
all costs associated with any proven damage
caused by the Client Guest(s) to the
Accommodation and / or unpaid bills towards
consumption of Ancillary Services.
This Agreement shall commence from the Effective
Date and shall be valid and binding upon parties for a
period of 2412 (twelvetwenty-four) months from the
Effective Date (“Term”) unless earlier terminated by
giving a 30 (thirty) days prior written notice by either
Party.. All the Rights accrued under this Agreement
before termination shall survive after such
termination
any unauthorised use of or stake claim to the other
parties’ intellectual property such as but not limited to
trademarks, logos, copyright materials under this
Agreement.
Force MajuereMajeure: Except for payment
obligation of the Clients pursuant to the services
 availed by it from OYO nNeither of the Parties shall be
liable for any failure or delay in performance of its
obligations, which results directly or indirectly from
any cause or circumstance beyond its reasonable
control. The following shall be regarded as examples of
such circumstances: outbreak of hostilities, riot, civil
disturbance, acts of terrorism, revolution, the act of
any government or authority, epidemic, pandemic,
fire, earthquake, flood, lightening, explosion, fog or
bad weather, interruption or failure of utility or
transport service (including but not limited to
electricity, gas, water or telecommunications)
renovations undertaken by the hotel, strikes, lockouts
or boycotts, embargo, or blockades provided such
strikes or lockouts are not specific to OYO or its
affiliates. Parties may consider early termination of the
Agreement at no extra cost or consequence.
G. Indemnity: Client: The Clients shall jointly and
severally indemnify, defend and hold harmless OYO
and its directors, officers, employees and agents
assigned and/or appointed by OYO for the
performances of its obligations hereunder against any
and all losses, costs, expenses, disputes, claims,
liabilities, judgments of damages (including without
limitation reasonable attorney’s fees) which may be
caused to or suffered by OYO or taken against OYO
which are directly arising from any action or any
documents and materials connected therewith which
(i) by any act of omission and/ or commission of the
Client and/or Client Guest towards performing its
obligations under this Agreement; (ii) by any act of
omission and/or commission of the Client and/or
Client Guest causing damage to any hotel property ;
and (iii) infringement of any intellectual property
rights by the Client under this Agreement.
OYO: OYO shall indemnify, defend and hold harmless
the Client and its directors, officers, employees and
agents assigned and/or appointed by the Client for the
performances of its obligations hereunder against any
and all losses, costs, expenses, disputes, claims,
liabilities, judgments of damages (including without
limitation reasonable attorney’s fees) which may be
caused to or suffered by the Client or taken against
Client which are directly arising from any action or any
documents and materials connected therewith which
(i) by any act of omission/ and or commission by OYO
causing breach of obligations under this Agreement;
(ii) infringement of any intellectual property rights of
by the Client under this Agreement.
H. Confidentiality : All the client’s confidential
information will be deemed as sole property of
Client and/or its affiliates and OYO along with its
employees, contractors (including
subcontactorsubcontractor) and agents will use this
confidential information only for the purpose of
performing OYO’s obligations under this agreement.
OYO and/ or its subcontractors will not publish,
transmit, release or disclose this confidential
information to any other person without the written
consent of the Client. OYO acknowledges and agrees
to contractually bind its subcontractors to comply
with the confidentiality requirements to which OYO
is bound under this agreement. OYO may disclose
the client’s confidential information only to those
employees, contractors (including Subcontractors)
and agents who have a need to know this
information to perform their duties under this
agreement and only to the extent that is necessary.
This Obligation shall survive after the expiry orf early
termination of this agreement.. OYO shall u
use the Information and other materials only for the
purpose for which it was provided and not profit
from the same in an unauthorized manner. The
Clients/ Client Guest understand that in exceptional
cases under any specific court order or request from
any statutory authority OYO will not be obligated to
honour the terms as stated herein and in case of
conflict between the terms stated herein and the
Privacy Policy of OYO available on
www.oyorooms.com , the Privacy Policy of OYO shall
prevail.
I. Limitation of Liability: Neither party shall be liable
for any incidental, consequential, indirect, or special
damages, including but not limited to any lost profits
or trading losses. OYO’s liability under this
Agreement shall not exceed the cost of the disputed
transaction.
J. Arbitration and Governing Law: All disputes arising in
relation to or pertaining to or under this Agreement or
any part thereof shall be resolved by a sole arbitrator
mutually agreed between the parties, in accordance
with the provisions of the Arbitration & Conciliation
Act, 1996 and amendments thereof. The seat of
Arbitration shall be New Delhi and the language shall
be English. Subject to the foregoing, this Agreement
shall be subject to exclusive jurisdiction of courts at
New Delhi. The order passed by the sole arbitrator
shall be final and binding on the Parties. Parties shall
be bound by laws of India.
K. NOTICE: All communications between the Parties shall
be in writing sent by registered mail, and courier or by
hand delivery at the address set forth below:
OYO: 3rd Floor, Orchid centre, Sector 53, Golf Course
Road, Village Haiderpur Viran, Gurugram 122002 HR
Clients : Address – IIFL House, Sun Infotech Park,
Road No. 16V, Plot No. B-23, Thane Industrial Area,
Wagle Estate, Thane 400604, Maharashtra, India IIFL
Facilities Ltd IIFL CENTRE, KAMALA CITY, S B
MARG,LOWER PAREL,MUMBAI-400013
L. OTHER PROVISIONS
a) Assignment: Both Parties shall have the right to
assign this Agreement or any of its rights and
obligations under this Agreement to any of its
Associate Companies or Subsidiaries as per the
Companies Act, 2013 by way of an intimation
thereafter.
IN WITNESS WHEREOF, the Parties have signed the Agreement by their duly authorized representatives.
OYO Hotels and Homes Private Client 1IIFL & Its Group of
Limited companies[ insert the name of the
company]
Signature: Signature:
Name: Abhishek Ganguly Name:
Designation: Sales Head Designation:
Mobile Number: 9000666839 Mobile Number:
Date: 01st June 2022dd/mm/yyyy Date:dd/mm/yyyy
Client 4 Client 5 [_________________
b) ENTIRE AGREEMENT: This Agreement contains the
entire agreement of the Parties with respect to the
subject matter of this Agreement and supersedes all
previous communications, representations,
understandings and agreements, either oral or
written, between the parties with respect to said
subject matter.
c) COPIES: This Agreement shall be executed in two
copies, each of which shall be deemed to be an
original and shall be considered as one Agreement.
d) AMENDMENT: Any amendments to this Agreement
shall be made in writing and signed by the authorized
signatories of both Parties.
e) COPIES: This Agreement shall be executed in two
copies, each of which shall be deemed to be an
original and shall be considered as one Agreement.
fe) INDEPENDENT PARTIES: The Parties acknowledge
and agree that the relationship between them is
solely that of independent contractors and nothing in
this Agreement is to be construed as
employeeemployer /employee, franchisor /
franchisee, agent / principal, partners, joint ventures,
co-owners, or otherwise participants in joint or
common undertaking and the relationship is purely on
principal to principal basis.
fg) SEVERABILITY: If any provision of this Agreement
shall contravene or be illegal, invalid or unenforceable
under the laws of any state in which this Agreement
shall be performed or enforced, then such
contravention, illegality, invalidity or unenforceability
shall not invalidate the entire Agreement and the
Agreement would be modified to the extent
necessary.
 ]

Signature: Signature:

Name: Name:

Designation: Designation:

Mobile Number: Mobile Number:

Date:dd/mm/yyyy Date:

Client 7 Client 8 [_________________

]

Signature: Signature:

Name: Name:

Designation: Designation:

Mobile Number: Mobile Number:

Date: Date:

Note: To be signed by authorized persons of the Parties who shall also be authorized to incur the expenses
stipulated under this Agreement on behalf of a Party.
 ANNEXURE - A
Payment Terms
S.No. Billing Terms Yes/No

1. Credit Period – [4530] days

Credit amount – [Rs 25535,00,000](Collectively for all the Clients)

Invoices shall be raised by OYO on 1st and 16th of every month.

First cycle: payment for check out between 1st to 15th of a month (D1) shall be D1
+ credit period. Payment for check out between 16 th to 30th/31st of a month (D2)
shall be D2 + credit period

In case a corporate has been provided 15 days credit period, the payment
against statement generated for first billing cycle of the month will be due on
the 30th of the month.

The Payment period commences on receipt of complete and correct invoice. If

any dispute is raised in a particular invoice within 3 days of receipt of invoice the
payment period shall commence on receipt of revised/ corrected invoice.

2. Advance Payment – Client shall provide advance from Effective date onwards NA
and all payments for bookings, early check-in charge, late check-out charge,
cancellations fee or any other payment stipulated under this agreement shall be
deducted from such advance. The amount of advance available shall be reflected
on the corporate portal.

Miscellaneous Terms Yes/No

MICE services (Payments shall be made as per Payment Terms mentioned above)

Fixed pricing (If Yes, the rates will remain fixed for selected properties for a specified duration)

OYO details for NEFT/RTGS

Account name OYO HOTELS AND HOMES PRIVATE LIMITEDOravel Stays Private
Limited

Account type Current

Account number 00030340067212OYOPAYCOKBR498

IFSC HDFC0000003YESB0CMSNOC
OYO details for cash/cheque

Account name OYO HOTELS AND HOMES PRIVATE LIMITEDOravel Stays Private
Limited

Account type Current

 Account number OYOPAY************NA

Name of bank ICICI BankNA

Other details

OYO Pan number AANCA6342HAABCO6063D

Client Details

Client name

Pan number

GST number

Account name

Account type

Account number

IFSC code

Name of bank

Branch address

Admin’s Email

Cancellation Policy

For bookings up to 3 rooms -

Cancellation Time Cancellation Fee

Until 9:00 AM on the check-in date Free cancellation (100% refund)

Post 9:00 AM on the check-in date One night’s booking amount

For bookings of 4 or more rooms -

You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

Cancellation Time Cancellation Fee

30 days or more prior to check-in date FREE Cancellation (100% refund)

Between 15 to 30 days of check-in 50% advance amount

date

Less than 15 days of check-in date 100% advance amount