Task 1

Model Ending - Formal

Question

You recently bought an item online. When it was delivered you found that
the item did not work correctly.

Write a letter to the manager of the company. In your letter,

• Describe the item and the problem with it

• Explain why the item is important for you
• Say what you want the manager to do

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

I would be grateful if this problem could be resolved as soon as possible.

Yours faithfully,

Judy Kwon