Professional Documents
Culture Documents
Chapter 8
Training and
Developing
Employees
Know what is
Begin the
Feel welcome Understand the expected in
socialization
and at ease organization work and
process
behavior
Employee
Personnel Safety measures
policies Orientation and regulations
Daily Facilities
routine tour
• Training
• Is the process of teaching new employees the basic skills
they need to perform their jobs
• Is a hallmark of good management
• Reduces an employer’s exposure to negligent training
liability
1 Needs analysis
2 Instructional design
3 Program implementation
4 Evaluation
Training Needs
Analysis
Specialized Software
Assessment Center
Results Performance Appraisals
Individual Diaries
Methods Job-Related Performance
for Identifying Data
Training Needs
Attitude Surveys Observations
Tests Interviews
Can’t-do or Won’t-do?
• Programmed Learning
• Audiovisual-Based Training
• Vestibule Training
• Teletraining and
Videoconferencing
• Electronic Performance
Support Systems (EPSS)
3 Do a tryout
4 Follow up
Presenting Providing
Allowing the
questions, facts, feedback on
person to
or problems to the accuracy
respond
the learner of answers
• Advantages
o Reduced training time
o Self-paced learning
o Immediate feedback
o Reduced risk of error for learner
Computer simulation
lity Advanced form of computer simulation
Learning
Methods Computer-Based Training
Employer Responses to
Employee Learning Needs
3
Develop an abbreviated task
analysis record form
4 Develop a job instruction sheet
5 Compile training program for the job
Long-Term Focus of
Management Development
What to Change
1 Unfreezing
2 Moving
3 Refreezing
• Moving Stage
3. Create a guiding coalition.
4. Develop and communicate a shared vision.
5. Help employees to make the change.
6. Consolidate gains and produce more change.
• Refreezing Stage
7. Reinforce new ways of doing things.
8. Monitor and assess progress.