Professional Documents
Culture Documents
Management
ELEVENTH EDITION
1
GARY DESSLER
Chapter 8
Orientation Helps
New Employees
Know What
Feel Understand Begin the
Is Expected
Welcome the Socialization
in Work and
and At Ease Organization Process
Behavior
Company
Employee Benefit
Organization and
Information
Operations
Daily Facilities
Routine Tour
1 Needs analysis
2 Instructional design
3 Validation
4 Implement the program
5 Evaluation
Training Needs
Analysis
Note: Task analysis record form showing some of the tasks and subtasks performed by a printing press operator.
© 2008 Prentice Hall, Inc. All rights reserved. 8–10
Assessing Current Employees’ Training Needs
Assessment Center
Results Performance Appraisals
Tests Interviews
3 Do a Tryout
4 Follow Up
* Listed alphabetically
Source: Olivia Crosby, “Apprenticeships,” Occupational Outlook Quarterly, 46, no. 2 (Summer 2002), p.
5.
© 2008 Prentice Hall, Inc. All rights reserved. 8–15
Training Methods (cont’d)
• Effective Lectures
Don’t start out on the wrong foot.
Give listeners signals.
Be alert to your audience.
Maintain eye contact with audience.
Make sure everyone in the room can hear.
Control your hands.
Talk from notes rather than from a script.
Break a long talk into a series of five-minute talks.
Practice and rehearse your presentation.
Presenting Providing
Allowing the
questions, facts, feedback on the
person to
or problems to accuracy of
respond
the learner answers
• Advantages
Reduced training time
Self-paced learning
Immediate feedback
Reduced risk of error for learner
• Types of CBT
Interactive multimedia training
Virtual reality training
Teletraining
Videoconferencing
Distance Learning
Methods
Internet-Based
Training
E-Learning and
Learning Portals
Employer Responses
to Functional Illiteracy
Long-Term Focus
of Management
Development
Managerial
On-the-Job
Training
Coaching/
Job Action
Understudy
Rotation Learning
Approach
What to Change
The Human
Resource Manager’s
Role
Effectively
Organizing
Overcoming using
and leading
resistance to organizational
organizational
change development
change
practices
1 Unfreezing
2 Moving
3 Refreezing
Controlled experimentation
Source: www.opm.gov/employment_and_benefits/worklife/.
© 2008 Prentice Hall, Inc. All rights reserved. 8–36
KEY TERMS