Scribd Logo
Upload

Welcome to Scribd!

  • Rundown Acara Training

    Uploaded by

    Marketing KMC
    11 views2 pages
    The document outlines an agenda for a moderator training service excellence workshop. The workshop covers topics like service fundamentals, communication with empathy, and service excellence basic ethics. It includes breaks for lunch and discussion. Riska WH will open and close the workshop, introduce speakers, and facilitate discussions and feedback. Seftian Chow will present on service fundamentals.

    Original Description:

    rundown

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines an agenda for a moderator training service excellence workshop. The workshop covers topics like service fundamentals, communication with empathy, and service excellence basic ethics. It includes breaks for lunch and discussion. Riska WH will open and close the workshop, introduce speakers, and facilitate discussions and feedback. Seftian Chow will present on service fundamentals.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views2 pages

    Rundown Acara Training

    Uploaded by

    Marketing KMC
    The document outlines an agenda for a moderator training service excellence workshop. The workshop covers topics like service fundamentals, communication with empathy, and service excellence basic ethics. It includes breaks for lunch and discussion. Riska WH will open and close the workshop, introduce speakers, and facilitate discussions and feedback. Seftian Chow will present on service fundamentals.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    MODERATOR TRAINING SERVICE EXCELLENCE

    Waktu Materi PIC


    09.00 - 10.30 Pembukaan Riska WH

    10.30 - 12.00 Service Fundamental Seftian Chow


    12.00 - 13.30 Istirahat
    13.30 - 15.00 Communication with emphaty
    15.00 - 16.30 Service Excellent basic Ethics
    16.30 - 17.00 Diskusi & Evaluasi

    17.00 Penutup
    SERVICE EXCELLENCE
    Keterangan
    - Salam, Apresiasi
    - Latar belakang masalah
    - Panggil nara sumber
    - Aturan main acara

    Riska WH :
    - Menyimak pemaparan
    - Mengajukan pertanyaan
    - Aturan diskusi & tanya jawab
    - Tanya Jawab

    Riska WH
    - Mengulas sesi keseluruhan
    - Apresiasi : pemateri, audience, panitia
    - Quote

    You might also like