Outline for assignment 1

Table of contents
List of figures
List of table
A. INTRODUCTION ( ½ page)
Basic IT knowledge is increasingly commonplace in daily life due to the exceptional development
of information technology today and the era of technology 4.0. That usage in trade is without
exception. As a result, our group made the decision to plan a training session to enhance
students' capacity to instruct students on how to create simple websites to sell items like coffee.

B. PROVIDE, USING DIFFERENT COMMUNICATION STYLES AND FORMATS, THAT YOU CAN
DESIGN AND DISTRIBUTE A WEBSITE EFFICIENTLY CONVERTERS FOR A Particular Target
Audience (P1)
I. Definition and Importance of Front-end Skills
1. Front-end definition

https://jpweb.vn/web-development-la-gi-va-nhung-ki-nang-can-phai-nam-chac/

The user interacts with and sees the front-end. It is a website's "facade." To become a front-end
developer, you might concentrate on honing your UI design and user experience (UX) skills.
 II. Definition and importance of Back-end Skills
1. Back-end definition

https://www.guru99.com/what-is-backend-developer

Although the user cannot view the back end, it is essential to the system's functionality.
Algorithms for user data analysis are all in the back end. If a person's front is their skin, their rear
is their house's backbone.

III. The definition and importance of Design Analysis Skills

1. Design Analysis SkillS

In addition to some of the aforementioned hard talents, you should work on developing
more soft skills while interacting with clients, such as problem-solving abilities, analytical
abilities, and an understanding of their needs. website, interact with helpful teammates,
and be able to react swiftly to events...

C. DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN

PLANNING AN EVENT (P2)
I. Communication in my group
https://www.google.com/search?q=slack&sxsrf=AOaemvLJg6arzQhrv8rP5pBL4U_IO5-
4RQ:1638319394778&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjKj7esr8H0AhVmxos
BHUbaAoYQ_AUoAXoECAEQAw&biw=1920&bih=937&dpr=1#imgrc=hlTh6nLGTapZ0M

The group name" Comedy team". Our team has 5 members, Tuyet Hanh is the team leader, Nhat Hung,
Tri Tai, Tat Chuong, and Van Thang are members of the team. We are all working with some role like
“Initiator”; Contributors; “Information Seeker”; “Evaluator”, “Procedural technician

Roles of the group:

Team Leader and Initiator(Le Thi Tuyet Hanh)

Contributor(Le Thanh Nhat Hung)

Information Seeker(Ngo Tri Tai)

Opinion Validator(Le Tat Chuong)

Procedural Technician(Phan Dinh Thang)

Because we are in the same class, we have plenty of time to communicate and exchange during the
project. Even on weekends we still arrange a time to discuss Online together.

Following here are two main ways of communication we are using:

Offline(In class, Coffee shop,….)

Online(google meet)

Advantages Disadvantages
Online - it is cost-effective - ineffective
 - it has improved social interaction - busy online discussion forums
- easy connectivity from every where - response delay
- Ultimate support for environmental - depend on network speed
protection

II. Definition and the importance of time management skill

I. Definition time management skill
- Time management is getting more done in less time, or it may be defined as managing
work well in a set period of time without creating any clutter. Time management is seen
as a key component of success in both the personal and professional spheres. By
successfully managing our time, we may do more and have more leisure time
II. The importance of time management skill.
- Increase your ability for labor:
+ Organizing your daily goals and tasks by importance and priority will be made easier
for you if you know how to manage your time. Your ability to work efficiently depends
on how you prioritize your duties and how much time you have to devote to each one.

- Reduce stress and pressure:

+ You can reduce stress, prevent deadline pressure, and complete the task in the best
possible way by exercising effective time management. Additionally, you'll have more
time to spend with your family, take care of your own health, and generally live a better
quality of life.

- More time to spend on activities you enjoy:

+ When you plan a nice time, you will have time for yourself to accomplish the things
you enjoy in addition to the time to sleep, eat, and take care of yourself. There will be
more chances for you to grow as a person, learn new things, try activities you've never
done, spend time with loved ones, or visit friends. You shouldn't lose out on this crucial
and priceless opportunity.

- Reduce bad habits:

+ Having a well-defined plan with specific targets and a timeframe will help you break
negative habits and inspire you to start large initiatives.

+ You will unintentionally make poor decisions without good time management skills.
Instead, by managing your time effectively, you may avoid deadline pressure and make
better decisions at work.

- It doesn't need a lot of work:

+ You may do more in less time and with less effort if you have good time management
skills. When you put in a lot of effort, you'll be very productive as well.

III. Planning a training event (group work)

1. Name of the Training program: “Working with WEBSITE” – Topic, short keyword
2. Goals of the Training program:

- Provide skills that schools don't teach

- Improve student work performance

- Training in website usage skills

 • Purpose

- The event provides knowledge about websites for IT students

- Enhance workplace skills by using website to manage source code, thus increasing
productivity

- Guide students to apply learned skills through small group projects.

• Range

- Organize events for about 300 students

Participants: Greenwich Geography students

Time: January 22, 2022 - January 24, 2022
Location: FPT headquarters in An Don area

2.1. Agenda:
 https://www.canva.com/templates/EAEoLjOTHDA-blue-professional-
event-agenda-corporate-instagram-story/
7:00 pm to 9:00 pm Registration and Reception

7:30 am to 8:00 am Continental Breakfast

Opening Ceremonies
8:00 am to 10:00 am Keynote Addresses:
Greenwich University
10:00 am to 10:30 am Break
10:30 am to 12:00
Presentation: Website Development
pm
Lunch
12:00 pm to 1:30 pm
Keynote Address:
1:30 pm to 3:00 pm Presentation: Competition in the Industry
3:00 pm to 3:15 pm Break
3:15 pm to 4:45 pm Presentation: Quality Assurance
6:00 pm to 8:00 pm Evening Reception
2.2. GANTT chart: (time frame to prepare for the event)
Estimated Budget:
 2.3. Minute Meetings of Team meeting (at least 2)
https://support.google.com/a/users/answer/9308677?hl=en

Case 1: Invite Mrs. Tran

To attract guests and students to join the event. Our team decided to invite speaker that most
of the students knew. That is Mrs. Tran as event speaker, so we wrote an email to invite the teacher and
below is the result
https://www.canva.com/design/DAExQ2Y-P9Q/aCxRJvOqNS05br8MMPa32w/edit?
layoutQuery=company+event+invitations

M1 Design a professional schedule to support the planning of an event, to include

contingencies and justifications of time allocated.

Phần này em show ra 1 kế hoạch mà nếu kế hoạch bị hủy do 1 lý do thời tiết hoặc dịch
bệnh thì em đưa ra offer này. Diễn ra online/ chuyển địa điểm hội trường/ bắt đầu bằng
những email thông báo chỉnh chu có kế hoạch sớm.

D. DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN

AND DELIVERY OF AN EVENT (P3)
a. Definition and the importance of problem solving
Definition of problem solving: Problem-solving skills are the ability to handle and resolve
unexpected situations. Problem-solving skill is an integrated skill that includes many other
skills such as: analytical skills, teamwork skills, communication skills, negotiation skills,
creativity... is a composite skill that requires a lot of elements.
 In 1990, R. E. Mayer defined the problem solving as the process of using the cognition to
change the state by focused finding solution procedure which accepted by experts (Mayer,
1990)
Problem-solving isa process of solving any kind of problem. This process is acted upon in
some steps. These steps start from identifying the problem and determining the cause of
the problem. After the problem and its cause are identified, the next step is to select
alternatives for the solution and implement the solutions (Instagantt, 2021).
b. Some techniques and tools for the problem solving

Techniques for the problem solving

https://blog.mindmanager.com/202007problem-solving-tools/
1. Fishbone diagrams:
Fishbone diagrams, a popular tool for problem solving, got its name because, when
finished, they looked like a fish's skeleton.
With the potential root causes of an issue (the ribs) branching off from either side
of a spine line attached to the head (the problem), dynamic fishbone diagrams
allow you to:
- Lay out a related set of reasons for an issue 
- Look into each reason by breaking it down into sub-causes 
- See how contributing factors are related to one another
2. Flowcharts:
A flowchart is an application-specific diagram that is simple to grasp. However, you
may use it to map out and analyze the connections between the phases of a
problematic process. Flowcharts are diagrams that show the direction of a workflow
and a few basic symbols that represent what happens at each stage of a process.
They also show how each event influences subsequent events and choices.

3. Strategy maps:
Strategy maps are frequently utilized as a problem-solving tool for strategic
planning. Thoughts and ideas can be placed in a hierarchy on a single page to flesh
out a potential solution. A strategy map will assist you in determining the optimal
path to your problem-solving objective after you have a few strategies that you feel
are worthwhile investigating as potential solutions to an issue.
4. Mental maps:
You may put your ideas about what might be the root of a workplace issue into a
shared digital area by creating a mental map to help you get them out of your brain.
By utilizing mental maps to graphically represent your hypotheses, you and your
team may go through and evaluate those thought models since they reflect the
manner in which our brains take in and process new information.

5. Idea maps:
You may use a broad variety of colors and graphics to lay out and arrange your
disorganized thought process using idea maps. Because they enable you to present
and discuss ideas on the best method to tackle an issue jointly and with a shared
excitement for unconventional thinking, idea maps are excellent tools for
brainstorming.
6. Concept maps:
One of the greatest methods to organize your ideas around a potential solution is to
utilize concept maps, which enable you to make connected, visual representations
of complex ideas. Your group will be able to see how one piece of the solution
jigsaw interacts with another by digitally outlining your recommended problem-
solving procedure and utilizing lines to build and clarify relationship connections.

7. Layered processs audit software:

Layered process audits (LPAs) assist businesses in monitoring production
procedures and keeping tabs on the price and caliber of the products they produce.
Because it helps manufacturers identify where expensive leaks are happening and
enables all levels of management to participate in plugging those leaks, dedicated
LPA software facilitates issue solutions.
8. Charting software:
There are many different types and sizes of charting software to suit different types
of businesses. For example, Pareto charts combine bar charts and line graphs to
allow businesses to examine various issues or contributing elements to ascertain
their frequency, expense, and relevance. Using a variety of bar charts and X-Y axis
 layouts, charting software is frequently used in marketing to present and analyze
competitor profiles, customer segmentation, and sales patterns.
9. MindManager:
MindManager is a problem-solving tool that will increase your team's productivity
in determining why a procedure, plan, or project isn't operating as it should,
regardless of where you work or what your problem-solving responsibilities are.

When you are aware of the cause of an obstacle, deficiency, or challenge, you may
utilize MindManager's extensive library of brainstorming and problem-solving
diagrams to:

- Find the most effective course of action to address the issue.

- Activate your selected solution and carry out periodic tests to ensure the
sustainability of your repair work.

c. Problems and solutions in the training event

- We encountered several issues while the project "Working with the Web" was in
operation, including issues with both cooperation and the personal lives of the participants.
But in order to avoid being overpowered, we always get down to come up with a radical
solution. Below are the issues that, in my opinion, are most impacted by this project and the
fixes we come up with for each of them.

Problem Impact Solution

Many participants express
divergent viewpoints, which
may easily result in
disputes.
High When a disagreement starts, this can be
the first thing each team member needs to
do; it's critical to maintain composure and
professionalism. Before attempting to
settle the disagreement, take a moment to
relax and clear your thoughts. Then, after
doing so, come up with a strategy to do so
before the conflict arises and things
worsen.

M2 Research the use of different problem-solving techniques used in the design and
delivery of an event.

1. PDCA (plan-do-check-act):

While PDSA (phan-do-study-act) is known as Shewhart Cycle.

PDCA (plan-do-check-act) is an iterative four-stage model for continuous

improvement in business or process management.

The PDCA cycle is implemented in:

- Product lifecycle management.

- Project management.

- Human Resource Management (HRM).

- Supply Chain Management (SCM) and many other business areas.

The PDCA cycle refers to:

- P = Plan = Plan any project.

- D = Do = Execute the plan.

- C = Test = Summary of results.

- A = Act = Defines changes to some operations to be performed.

2.Method - DMAIC

DMAIC is a quality strategy used to improve processes.

It is an integral part of the Six Sigma methodology.

In general, DMAIC can be implemented as a stand-alone quality improvement

process or as part of other improvement processes.

The DMAIC cycle refers to:

D = define = Define.
M = Measure= Measure.

A = Analyze= Analyze.

I = Improve= Improve.

C = Control= Control.

3. A3 Method

The A3 method is a problem solving method on A3 paper, the A3 method is also a

problem solving method based on the PDCA cycle.

The A3 method fosters a problem-solving/continuous improvement mindset for the

team members involved. It is a great tool for managers and supervisors.

It is widely used by Toyota Motors and its suppliers.

It mentions eight steps:

- Clarify the problem.

- Break the problem.

- Set goals.

- Root cause analysis.

- Develop countermeasures.

- Consider countermeasures.

- Evaluate process results.

- Standardization is successful.

4. 8D Method

- 8-D is a quality management tool and a means for a cross-functional team to

express scientific thought and decision making on the details of problems and come
up with solutions.

- It is widely used by Ford Motors and its suppliers.

It refers to 8 – rules

- Create groups and Collect information.

- Describe the problem.

- Temporary containment action.

- Root cause analysis.

- Define corrective actions.

- Implement corrective actions.

- Identify problems to prevent.

- Congratulate the team and end the problem.

E. DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4)
a. Definition and the importance of critical reasoning
- Critical reasoning: This is the process of analyzing, evaluating, and questioning both
hypotheses or assumptions so that a person can form a way of thinking, give an opinion on a
certain issue, and logically prove and defend his point of view be consistent and resist
opposing opinions.
- The importance of critical thinking:
+ Every industry and profession in life requires the use of critical thinking, which helps
people develop their capacity for coherent multidimensional reasoning.
+ In order for the new information economy to flourish and adapt, critical thinking is
crucial. To integrate vital knowledge and solve issues, everyone needs flexible thinking
abilities, including the capacity for analysis, evaluation, and creation.
+In addition to generating fresh ideas, critical thinking also helps businesses tailor their
strategies to their particular needs.
+ People require critical thinking to understand and assess themselves in order to self-
adjust and make appropriate decisions for their job and personal lives.
+ Science and a democratic society are both built on the principle of critical thinking.
Understanding social issues more clearly, overcoming biases, and communicating important
ideas to the entire society are all made possible through critical thinking.
b. Apply to a given solution ( làm nhóm-> đưa ra solution giống, nhưng mỗi cá nhân tự viết.
Sinh viên có thể chọn 4 hoặc 2)

II.1. Problem occurred when finding solution for audience’s accommodation

The answer in this case is to hire a venue with a reasonable area and sell tickets in a
specific number to prevent overcrowding because the free event results in an
overflowing audience and no seats.

II.2 Problem occurred when finding solution for organizing place of this training
event

Due to the inability to find a specific venue, the event was delayed. The solution is to
post an article on choosing an event venue on social networking sites from which people
will suggest the most appropriate locations.
 II.3. Problem occurred when finding solution for setting the entertainment time at
the end of this training event

Because not setting an event end time leads to the event ending too early or too late. So
the solution here is to choose a specific time, neither too early nor too late so that
everyone can enjoy the event to the fullest.

II.4. Problem occurred when finding solution for setting the “Thank you” party in the
end of this training event

M3 Justify the use and application of a range of solution methodologies.

- The significance is that it fosters a person's capacity for thinking. Instead of being a passive
recipient of any pertinent data and knowledge, one benefits from becoming an active
learner.
- Reasoning and reasonable thought are the only things that matter in this process;
emotions are not. Its two strongest foundations, logic and creativity, are frequently
employed to enhance creative abilities and quicken the work process.
- Additionally, it aids in enhancing one's own intelligence and capacity for original thought.
F. PERFORMANCE EVALUATION
a. Team member’s roles (4 members)
- There are 5 members in our team, Tuyet Hanh acts as the team leader, and others Nhat
Hung, Tri Tai, Tat Chuong, and Van Thang, are the team members. We all work with some
task role like “Initiator”; Contributor; “Information Seeker”; “Opinion Validator”,
“Procedural Technician”.
b. My contribution
We want a M since it will be worth all of the team members' hard work and efforts.
G. CONCLUSION
My teacher's lecture and activity #1 provided me with information on the importance of
collaboration and communication. However, group projects enhanced my capacity for critical
thought. The time management techniques I picked up from my tutor were also quite beneficial.
In the end, I realized that my teachers and friends were great tools for helping me get the most
out of my education.
H. CRITICAL EVALUATION
 Strengths and weaknesses:
 Strengths: Make folks chuckle if they're feeling boring or worn out.
 Weaknesses: can't balance the working time of the day
 How to improve weaknesses: Make a time plan to balance work, leisure and rest
time
References
Instagantt, 2021. A complete guide to know what is problem solving. [Online]
Available at: https://instagantt.com/project-management/what-is-problem-solving-definition-and-
examples
[Accessed 12 Dec 2021].

Mayer, R. E., 1990. The Oxford Handbook of Cognitive Psychology. Psychology, Cognitive Psychology,
Volume 10.1093/oxfordhb/9780195376746, p. 0048.

Harvard Style
At least 5.