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  • KSD

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    Shahzad Tabish
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    This document outlines topics for a customer service briefing, including service parameters, cost estimates, common vehicle problems, and tips for longevity. It identifies key knowledge, skills, and disciplines for the briefing, such as persuasion, listening, quick wittedness, tenacity, decision making, technical argument skills, and showing genuine concern for customer problems. The briefing aims to improve in these highlighted areas.

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    This document outlines topics for a customer service briefing, including service parameters, cost estimates, common vehicle problems, and tips for longevity. It identifies key knowledge, skills, and disciplines for the briefing, such as persuasion, listening, quick wittedness, tenacity, decision making, technical argument skills, and showing genuine concern for customer problems. The briefing aims to improve in these highlighted areas.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    8 views1 page

    KSD

    Uploaded by

    Shahzad Tabish
    This document outlines topics for a customer service briefing, including service parameters, cost estimates, common vehicle problems, and tips for longevity. It identifies key knowledge, skills, and disciplines for the briefing, such as persuasion, listening, quick wittedness, tenacity, decision making, technical argument skills, and showing genuine concern for customer problems. The briefing aims to improve in these highlighted areas.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Meeting Topic: Service Breifing to customers

    Knowledge Skill Discipline


    Service Parameters Persuasion Listening
    Appropriate Service time (job based) quick wittedness To the point answering
    Cost estimates for each type of job Tenacity Persistance
    Common problems facing different brands Decision making Patience
    Tips and Tricks for ensuring longevity of vehicle Technical argument Showing genuine concern to customer problems

    * I shall work on the highlighted Knowledge, Skill and Dicipline areas for improvement

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