eo To QUOC DUNG, 1°” [ARENGE nn Son Ba Slag a : Bds6 5 KHOA QUAReTRL emt DoANEE Kidin ate 7 ule tr TOF gle. 90 Man: Quin witoc | PROF alan Ache ipang Mente sm adi. 7 a Hau! Gt aie see seers “Daerah Ps tk dan ang raging quo i ben can ty chu hu itu shi dghavgenigi gyno - +A DE dap ting nhitng quy dish cita’chinh ap ri cote ialeheds gbdong DE seyaidiand ena ne nh RDP aie aig teich ch Bitch hing Bae ghee stm ee hot dong nhtn nse dhy mi ng ie hig akg aig vite en iy ‘ hoin thin mye * tidu edia 16 chic eet ‘Awd a 7 unas C. Hogeh diah, D. Techie (Clu 4. Con ngudiknong chi din thidn fi eon ngudjkioh AE ma conc nhdng mo oh xR 4 hn ph ha mp, rong 46 syedn bing gida’sv nghigp, gia dinh vi nhitag vin dé ed shan Kite Tangi dingiota nang igi nds sain tay? A. Nang le nhén tite tabs edt - ©, Nang lycsruyta thing Q-Ning tye hoach dinh va dite hinh : + D. Ning uectgiiin ens. Y¥éut6 nio sau dly phin dnb rd nt nhét yeu chu'cin host dong gud wij” "A. HOU hitu va hige qué” oi gu: A ae KB: Fitu hie ‘ ‘38 dung igubn lyeamgi cdeh 86¢Ki6n0 saree ae aibne gh vite cuy6t dah nhdngnbiem vy edn pA ty ae dnh v8 xem chy 26 thd duge the bitn ‘nls th6 no, phi, ichaedt eee ity inst toad fais, 7 ‘A. Nig Ie shite ton chy : i lit bosch ei visitu MiB i BL Ning Wye ty quan, . Nang Ive hank dong chigrhige: ! 7 Tal sno cde anh (ch) phi hge aga shat igo? QIU méitige duge eda tric tone chung inh dai hoe, wo . 5) ih anh AD teint als sab nghity, ban 3.03 hah nha qui hokey aw, Gi dung, i : . ; Ching a mong didé-igt nb vig G8 thitn chch tite gut tj cin 1 chs, Pet . a ‘Theo cich tiép cht ntng Iyeih ig Ie uj thee kid pt rib 6 uid quid tr] dS sau day? inna eR et eon atn ent nen Quatidib euytithg 2: - 1. Quan did hg théng. >. 9: Yéu tS nao sou day: khong phat IA, sda mgt he tig Saeco Rene 3 Siihing tao Cet ata “Bote igang D-Con'ipub eee Nop tas d.RhOng vid vE by va dt A>.fe kD thu edt thigh ng wit siagye slat Shee wei Se ] Aid Nikung nts dying pd sd ytu Auta nguyen ie phdthipaa-v Folin. 7 A Nhtngnaich ecobites je ng ene oe Care ct ee Ante lensing ee adng ail! sg, Can iwi on ty eg Ai gle ‘va ling lus os nig ‘A. Quan di théng 2, ©. Qian dite in vi B,Quandidm nghu mbites = at pea, 1§, Dib gl sau day hong phi a xu h da nbn kinh 1 oda chy?, Gisvonmentmecngcl ee eee : canara meee : rit DB: imquun tence toto a ae (Chu 16, Chi€n-tuye-ndo'sau day auig it eng htt vi 28 end is SAa'pflim Va cing nghe madi? ‘A,Chila gelitn mah ie C.Cheshayecd og . Tehigwroge was ed ~ D: Chida lupe walt Kika CW 17, wneseba0 gdm vite dat duge thd thudn vai cde vé vite déng a6p ode ngudn’iye tal chiah, may méc vinnie dl edngdgt mye WEE et Bona A. Chidnlincedp phép ida huge lite minh. B. Chignluge:da th tridng sigh dja Chin luge nhwgng quybn kinh doanh Gaon it eit ce v3 ay wt vin git cle ieee baw, Geert Hofidedcd dg mhbuyéu i vt li theo ad aa 30, al ng do np A op in oh 1 (AsHoe thuyét to Tt. G.pe thy Tata yt” & Hoc oe Khéng Tit a) Hee teoeianeeh fa 7 19. Vi dy nto gauday khéng dug hu 1a V4 duve co nO trong Kintr dank? Eat Arts inaaupintngl irs onsen ms dip Celytn nig nds ip : B. Chih sich ct gir thd sch phd D. Conig nghe cis cOng ty ta hit dai sa la ban tuding trinh cdc két qué mong di tuge bidu thi:blng saeco 36 dudiidang tit chinh hay 36 gid § dbng, 96 dan ¥j sin phim 7 t SA. Chudng srinh B. Chiah sch ©. Quy the lekn sich (Chu 21. Chign luge....tién quan dén vite canh tanh vdi tit e& e&e bing trong ginh dyn ten vige cung.cdp cae sin phim Sho lehdch hing mi ho clin nhan duge sy riéng.cé. | ‘ 7 i. Cs big + 3G. Din dgochi phi + oar | 'D. Pét wid adn phn mdi “ " ida va vin ng tag tg tn be Hd ogch Hn Tay mien hogch Gand wn be 10 “i bt A, Yeu clu sy rd rang va khi nang dy bio chinh xée iG, Xéedjab nggecdels6 rarigenye titu 'B. Khéa cht nha quan te vio muc tidu dinh hudng : -D. Yeti edu tap tang suy right dai han-ve twang fai 2 Nép lat eé-Khing vid! v8 by vadodé thi ash :Cust cach 8 2 fob be "hoasl da ang huh hue, daw’ te day oT bésd3 7 Cu 23. oe chink tides Su9¢ dink nghla tren phucng ditw nic sau dty? A.Phi cl ETH ch db sai B.Ch bn me va phi chink tite Chinh tte Kia Loni KE to nto i ty 6 de cng ug da Mduyghitunhéy og TaD ye aah ad ink Sich D. Quy the (©8525. Lon oho sou dby kNéng pha ke “3 nh ay Baha C:Thbye © BPR sen hpach.da ding? As Nesey mn tu 26. "Dat duge sy ting wid haigindin wai con 288 It hin le tok chins xée ditu gi? A. Myc tity dinh tinh B. Myc viding tong. Gove luge Clu 27. Logi nico. ssi tia lidu dinh lugng? . ‘A. Dat doanh thu trong iim nay 1120 ie G Tit ef cbc yéu is 3, Tiana 6thing du nim i tng ih vo Hou we._ (D.Diyemanh cng ie di to, ing chuleng tinh do t90 phia Bac tai chd ee a Cu28. Cép ndo sau day, King phat liedp -d9 tia hoach dith chign A. Cp don vj kinh doan) pn phn : B. Cp céng ty ” i Clip ehite ining © ©4028. Hite ing wvdng Da hoe tine Da Ming ra quy ih cho si ven ng td tong dip tt nguyen din nim oe diy 1h Vi dy cba, reg Sed tone dite ‘Kign nio fay? Iogear (C}Chke atid Khéng chéc chdn Rairo ‘Cla 30, Khd ning ady ra khéch tan Wh fing By rob cba moun vento d8. YE 18. nby coi yb dit ttn ra suylidih sto udiy? hin Bintivo . Binh thudng “De Konig che chia on oy eet inh. jdt thigw tid, ‘inh a awyét ‘inh trong, Bit dan che. igi ich:cia. bin thitsi-va, a'gidi hdu quan c6 Ra quyés inh mé hinh hop iy gid ; C. Ra quyét dint o6 han ché vbthdnig tin Geter, ao D. Re quyét dinh ms hinh hop Ip tesla : hy is ih ee in vida khong geen bid, Pht huy dt da val chs miro Vike ra quyét vA cach xa nha ink, B. . Thy won ok se i ¢ hl in D. eto ‘bong nhém dé dinh gis ‘vEGa chon plitong FI ot tet C. Quytn inh hug Qe hioh Cheha bs i sei iN ag tu dl dugs pls cong, ‘hank re aa toh Yee chs eng vite oe 3 “Np te 8 Ring vide v8 by vi a8 gat 35, 35. Quytn yg La AAG nit ego ane oe(Cu 37. Khi khodng eich quyéniycaiig tdn thi Men is abd ahd Z A, Tite baa vethay CoCing bs D. Cang tén Cau 38. Bean en Sau dy cho phép ching xt dah sh waar] trong 16 chi? A, Chubi-ménh tent * . Thing nhét menh len Boot 4 -EPintan nso =| DeChuBi kidm sodt 7 (Clu 39, Khi cong ty host dong igang dt trudng tobn chi tht si thie chuyen nthe sau day y HephOhop abt Ay Chuytn mén béa yen mon | C.Chuyén mon hss ‘D. Chuyén man héa theo chit ning Geen + | eoada pk, ug” lheodialy baie Kidu fu tnie no sau dy thin ohn nbn vid 6 tit ‘A. Cla tric nbn ting whee ail phim, snes ao Cu 41. Khi quyén Ive bat buje phli’hgp ‘kc va chuyén mén Kéa céc bp phn la ctn bling thi ehiyén nién héa ndo ld dt ohde? cE a A. Chic ning B.Khéch hing diay DvSin pdm 42. Nai dung nio sau dly khGag phi i mye Seach claguba nw extn ne Wye? * (Gbirinere dont c . Duy tri D. fen 1 dibdo Gude nhii'chingudn mhin ie vi ten hop cée 6d nhin-vdl bac vj tri cong Vide mong dgi c. fick np so nae Wye ‘Dinh gid think tich Briones D.Chidu mo abt vien a . (Chu 44. Sau Khi dS tuydn chon, mye tidu nio sa ddy 1b Ke tgp ede qd tri nguda nhs lye? + A. Phat.tridn doi ng nhtin viéo -Tuong quan tao dong B, Dinh gid thinh tich $Dio to nbitn vien tu4s, Veo nb au diy tng ph 1 igi dung cba mye te day 8 i Tao dong higu qua? Tad Pha Sch bng vite . Tung ano di Cau 46, wasnt a ty tg pl etc ine vier “Tang trdch nhigmmtiong ebng vige @s thin ven 108 phen sang bps ide | Devine die (Cu 47, Nhitng yéu.16 pio. sab i i 4 ha sist : oiea?. Nia na é nio.si iy thing la yéu 18 duy tii theo tag ai "e @rvpnit its : 48, Mot agua tala 8 uc cla ho hidngalénhi cha nio? ‘Niu ty olin ign = 7 cameel feeds aaa “ Nha Shadi f+ | DuNhuelt dtige tén trong theo han ngpch h-nhan-vien 8 tug abs “1% dant 38 vig Cong ty ost It-064} a itn we 7 ‘Cu $0. Céch nhin toan dign ve. iL noi duhgibda eich a caneye déag'ed thuc Ady nie 8 A. Hit gi ’ tees he 2B. Theo mdi quan hg véi con nguat oe a 4 NOp lai dé-Kh6ng vibi vé béy-ydo dé chiClu 51. Whang yéu 16 to sau dy 8 ay ding gp cla aban vitn? A. KY ming » BL Kigmabiae* th ede atu d.., te ra. dao t too ho di oh vita't ‘tens stony ite canal C. Nha 06 day tri D. Nhiin 18 tie dy. Clu 53, ee itn 6 duge sy hidu'bidi' «AS phd SB. Quyta ‘da (Clu $4.'Nhan vitn phat lim.vige trong didu ‘itn vio phing-dang sla-chis Khia hiss chad hu thé nko? Sere 7 y A. Ting lén B. Rhéng che chdn fa ting hay giém (Gt 55, Nhs inh dao dn chil e6 khuynh bibig hits ‘ Fuge vo sp _ dao Poo cae o6ng-vige! Huong vio td chi H ‘Hirdng vdosconsngidh tn56. Thee quant cl Ficter toh A rons cich nha cin nf cake bey B, Phong céch inh-dyo dared rihan CvTht cd de trudns Great Tae ait ed ait ae ends? shantlnehe nin he Opto igs A.O(19). 8:6, Ct 58, Két qui nghién. ikea doiige Mam ‘hi nha Hinh dao nési ith hudig yao didu gt? ‘A. Dinh hudng vio shn xu rm hhudng vio ahi in ae boudog vio nhte vith cee hung viowinxutt dD. Sanger saa in - 59, Tinh hit cl no phy esd vita go fetes cn ce PEt cd eke yeu 1d un stabs iene i manera Theo ghia et din ge Michigan, igh leg i aa ial of dc think vitn nhdmn nh te phiong tén db dt cilia eas aaa D.Tét ek che yeu 06. B.Nale men Yao hola thanh cing vite 7 (Cau 61, Trong cde che ga Ln cto nto obi : A. Tb obve B. Hoach dink. soe inh dio. D.Kidin ta en ananak ale tr} fl nse {i va ote thi ihe pps nfs dy 2 thich shat sah C.HBing B.Tham D.Hudngdin * (Glu 63. Loni ktsh tryin thing no de bitt itn navi tee “ i 4, ‘ken tit doi ten} Senne gow ben ipod 8 - i B. kenh nganiy ~ «> Dikénh:tir ten xing} 7 Nép lot db-Rhong vide by vio ad thit . dé s839, tagline yews fo, Db din ten B.kénh phi chinh. hey ‘Alu eke thiirvdrig nm fap ke th dn xu vb vn chuyda hou bitu. THI Koh tug thing, tah hgangl ff . Dekenn tirenxudnal (Chu 65. Vide mi héachiah ui tots Guytn hang edn blo dni nguytn he not Lo Detect ese yéu 1d) Ceo edu} ‘D. dE ding, giin dy A. sythich ding) ‘Chu 66. C6 nhitng ogi thong i ieee Ackhéng lai)" C. Bing ti D. chit viey Chu 67. Yeu td ndo-sau day Wong duge bai déa dd giao Aig bling I0ic4 hig qua] eo ‘agin t&-lya chon dé chu Li mbt cdch chink xdc-y nghia défi cho ngudi nhign} aot : ; " men Dé se bsiadih D. tuyln datthéng dtp theo phitdng tive duge iy chion chit che] (Cu 68, Véu 6 ndosan diy thong tog Bd nil bons Hiv nga) ; A. quy dinh dong théng tin] TBs ae gi dic diet B. fing nghe tich eye} -khuyén Khich phd di Cir 69. Khia unt trong nhém n6i: “diy tinge 6 iba quan trong ede ba Nua j*. ‘Ing dang thyc hign vai ud ‘mao? ‘A. vai td hudng vio cing vite] B. val tr hudng vio” 1 Gaio miner D. vai trd hudng vio bin than] ie mdi quaa hg] 70.Nhém chit tng duc hich than nib rie dich nb?) ttidn chuyén mén héa theo chic ning C. tht ed ofc yeu 14) Ue hin nhiing céng vier hing nedy Sndinh| D: die tno cée'mhi-quin uj chite ning! (Chu 71, Mite dp tign ket eda nhén phy thuge vio mus 46 ibn che elm gide nao?) Lie ned vty dol ive ‘orsinaieen Be Di tht od cde yu 16) Gt 72. v6 nb sa dy tg hid val ing vd ml qd ban 2 ade non tin Ae sh cr hg aon sh ee ee B. phat tridn kd nitig tira vi eect qual his huge) ‘Chu 74, Khi hogt dgig te A nile shudng hdnthinhval tS dos ly?) Art ng ee Cc voit bung den Bi; uel cde val rd) vite} D. vai tré hung dn pri ‘quan he} (Gau:75: 5 tn wd rong ahémn phy tbe cia bln ho ybs 8 ato] A. mye tu cla nhém B. sy.tuong thich gia m Gs lugng ch thinh vién| ED. ed ted nhdm} ash ; feuds i ve tte hd ge tid cnn ea ch tinh vido nom 6 Nop lai dé-Khing vids v8 béy vbo dé thiDé sé ‘Chu 76. Vai wd huding dén cong vige-thudn) lien quan dén ohding. ong nto sau day? A. sogn thio, khdi xudog-mbt gid phisp, 7 tng) eu chede yéu 18) 'B. thu. thi théng sia; cong-edp théng tin] Phin eh ge 2a ih by Neh adr hue do ki nah eo ‘A. mye dich vi Cong vite ohétif:. | 7 C38 hignigingudl than Bt chcdc yéu i6) D. spe dng quale gita Géc thant vien hem) (Chu 78. Nhém 66 ctu trde ddng ahd A kich £8 cla nhém khidpg hop Ij] : B. ching vife‘es tinh ehiude de Va thuding 1p di ibp lif C.66 ede thinh vien tang ding ahau-vé gid tl, thai d6, qua tinh Dy tt ed ede yéu 16) tu 79, Ci ig chink eta ao Wish kde vei A. Cie titu chudn kid ira, B. Tat ch ohding:d¥e dim dah phim eudicing ‘Chu 80. Gio vier A. Kiden tra bigu ‘nudng ten ehéh higng sin n coi thi lip bith bin vi phan quiché thi dt vai hint B. Kid ella vibe (Cu 81. Bai kidtm trp cud kt 18 opi hit ‘Kid a hig chink B.Ki tralkiéa thie ‘Clu 82. Didm can bing eva kiko tra 1a didm mi wi dé: A. Lai fch dem Iai kid Ridin m tta bing vdi.chi phi phn bd ta B. Lal fch rong dat due cia kidm tra i cao hit (Clu 83. He thing kidm tra dim bho 1 chn thie B. Diy dd ch hyp cho 16 chi duge xem ta he théng: = > Ding hic hc prong ning ib en no hhoat d6nig v8 d3e didm,..| TAted céc tring hop ‘D: Nhing de diém e6 Anh hudng quan Tiong len chét ‘ugng cla sin phim cud: cing i sinh wien la mot loai hinh: Rib ra hoe D. Kidrn te phn nga C. Kidm tra trude D. Kiém tra ngan ngta C. Kat qua dat dupe bing voi mye tig atta D. Mite d6 kid tra bing véi két qui kidm tr A. Dutge chip ohn c D. Khach quan ts 84. Céc aka gun ttn tim gi trong ial doen aay dung gi? A. Thye hitn sy thay db; B. Thuyét phye cic thinh vin tongé chite ssycln thiét phi thay déi C Thuyét piv cdc tinh vie dE gid ching Wl ay thay dd} 1D, Kiln tra ohtig két qué theo dy kidnva cedp thing 3 trg cho cdc hanh vi indi Gan §5 KE bone chin ge cho ay ya tu banged cho ay day abi) A. Tat 68 che tndng bgp tren te Dye ue BoM th nhing thuse do duge sit dyng nhbm ghim sit D. Mye teu eta sy thay. wkd genie eon imiy Cau:as, Ng doth chic std de yéu t5 ndo sau dty df t90 ra aking thay dBi dua tren cong nghe? A Phtongpdp tase OE : ©1Céng mabe thong tin at B. Nguyen vatlitn D.Khdl pn ene vige : CHAR. Phuong hip thay ddicng vite yp this vio dtu gi? ArThny abi acheive gees bcos C. Tai thidt RE qui tein D. Tai thiét 6 ea ed B, Thay 45 nguba nhén tye ie inca mee cg te ; APN din. cuge dtc tung vi bin chit els thay déle C. Dinh hung sy thay abi B. Tétcd cle you 6 ry " DTH vk vet che 7 Nép lai dé-Khéng viée ve béy vio ae shi 4G '| Seasetincang CEM SOM MA tat ba : Bp hsb Dexty av ; : uae mid yee yeu cle Seam st fotos eyed n : TocEe. 7 EG plah dalennau Sea ot : Dp dak ede Moe su : DR 9 ee & Nop lol dd-Knéng vide ve béy-vtbo adiDb hi sé 33 KHOA QUAN TRI KINI Roan "ido ea Bi ma " Phot glen: 90 pitt. DE Ss a3 Chu 1 NA gut mto sau dy ahh Hes thOT ian olde ho chilonng kid tea 2-4 = ‘A. Nh quin ti efpuung ‘ . C. NIA ida. hie tig? 1, Nh quan ae D.NIA quin uj et stein Se ah Chi phi ge mon gun ti ge? A. Cliting fa mong diye toi ti vie efi hig gach tide 'quiin ij cba 8 cite. wht ehige, ban 8.8 hin ol qin hake tb ‘aut wi. Sia, The ech tn chk wing th ahs. qin ao san ly yu tte 06 KY ning cnn mic whi wf A. Wha quan tj ep : " CN guste he nghiegs .NhA guint] dng quit D, Nid gun ep ting it Bt int eu the VE ee mi gan whip cho wih mgd ed ahd hte higw che Ke beget ede : A. Hopeh dioh, oe Bi Ranh dyop . C.T6 ehite D.Kidnvtra Chiu §. 12.8 che wht qui y 20 chn pha o6 ning Ive Minh eng ehién tng. ob thy dai ‘Sth qin tte hihi ‘isan ety?” A. The hign ce hin dng chign hige : Coil v8 nent 1nd 18 cite heat dony ‘3. Vhu ip, pln teh tn vk pi quays af D. Tha bibaddreliie Feat tbe wn eau ah qutn ten lf lbw ht ed ig th sting leno sow dy 1 e0 bn it? A. Ming lye ohn thie toan eb C.Ming Wye hoach duh. viditer hank 13, Ning Ive tim vige nhom, i ~ © D.Nting ye tude théng (Cin 7. NOI dung no sau diy pin sinh nét ht dink ghia v8 18 chile? A."16 chute tt mgt sy sip xp he ‘hdng nbiOng Agua duge:nhbin Igi val nha 2. TE cos bao gh nib tp edng tau nee ngecee ne dg bit a . ildotdse nye aon ead 1.16 elite fa mét sy-sip x€p.c6-hé:thdug nhthig agudi duge-nhoin ‘B0p tof vbi ahaw d& dt duge mye.tiew ey thé C8, M@t rong nig nye di ghign eu tha gan v chng the eda ‘ui tr koa hge-do Taylor Ulin db id A Xay dog phusng tite qin fy C. Phidt ke cg vite 6 tah higu qué va thea chu teiah 1D. Cit gidm chi phi ‘vit hitoh may mde D. Logi bi ete ding tie shits a C.Gitmng . Chi ph tisha vA tps cao hn Chu 10, Mae: "Hip itp cfc yd 38 iii hua phy tide vt tig ‘uinn vai sha, AL Mbthding. Baigp-hei “C.Téechite 7 Di; Doanh aghigy ‘CAM 11. Theo gis atdnn hin ¥i thi dash ghigp dite xem ubu th, 7 ies AL MOUS chile x8 hei ‘ Sy. CM Bet chite Rind a: BMG chite hoe tip, * aod 1D, Mot td ehite &F thug . Git 12-S¥ i cno ct nh udm ting edn thn dys vio che dann hinf hte rong t8 chit amd cBrndiva vi ike 8 on I, 8 tin ef ge Bt ln diy? : 2 A. Mary P. Poltett 1B: Bon: Mayo} ©. Chéster Hiamard D, Henty Game a ‘Nive laid Khang videwa va bay vito 8 ehit ig. iu‘Cu 13. Thea bi M.P. Foltet th vite ra mgah Ken vivehp ‘A. Tink kl quan tong vige ra quyét dinh 8. Mot quan bf gia nb quin tr vi nh vig ‘Cau 14. Trong quon dim guide the tid ‘A. Co ef quytn hitb trong 18 ehite B. Tai chinh ches : - | Conguyen te théng nhs ments tpah D. Quy hinh-cda nha qué te] j yb ind sa oy 8 yu fd vio? CeeeeCEEE es +! C.Y¥Eu 16 ef nhtn'ngudi lao ding EEE D. Phuong thie quin ly, ‘Chu 15. Mye tidu eta phan ch d6i thd ego tranh dl bigtd ‘ : A. Co cfu thi phn cia thing doanhnghitp 8. Dion wypohrvardidim yéu eb dt thd eon tranh Cau 16,0 nb 1 Ac Vai tb. B. Che van bhatustduge bar hénti C. Ning. v.ci (Chu 17, DE thich tng ve mhiing thay abi A. Titek cic chin luge nay on trying chinh tri-lugt php tse dong tdn dén ic lung ny duge ht Hien rSqus ‘yuh, chip ‘dink cin chinh pli v8 thud xudt nhgp kis chin sich thi Rhés 18, Cong the gia cfe 16 chile Cau ts, chi phi va io, ‘A. Chin hige fién minty -cho phép cng ty e6 thé duy tri sy kidm sodt 2, Chign ge aigng guy kinh doauh 19, Diu ghsau ddy Rhidug ph ‘A. Si gia ting nhanbrchéngeia c&eshn phim B. Su hinh tha eb che King bign il ©. Cho kj sting edn sin phdnngay. D4 uh, den Bho A. Hoi nhgp ngang 1B. NOG nlp toga ehid : ‘Chu 22, Diu ndo sau day A. Xi 1, Phi widw ede pong io ehign huge (Caw 23. Cing ¥y rio sau aay cum A. Céng ty 6 tints vye nBi tet 1B, Cong ty e8 mga Hien quan Citi 24, 47 B.Yien ehh dy kl cig itn itp vb cong vite thong dng ie hoe le | need nit sd lung hil han hing WGahotedich wy eho width ni ich hoge Ip ym mgt eis eg. ! . c C. Titedicde nf dung . Cc ein ge i hi ao ade hin i ‘atl dong kink doanh thE ign &.mye dich mh thd ché chink te i {oiin b§ cic hopt edng irong xb (Cu.39, Diu gh sau day khong thE ign thon Ii A. Thc ly'sy plait tide va ‘B, Giden shi nigutin-lye vA gia ngs hip tic trong cing Wh vye 2G. Thic dly chuyen inn héa ‘cde RF nling Fe aos Gi tidu sy xung d6t gids ede BBpitin «> | : {u/40 Theo ty shy EL ki mp on vide et phd ap inh nn kin st nt A. King thay iB THC eh eu dog C. Rong D.tigy Clu 41, Quyta uct 8a Kling gion midy chit? ~ Ad ehity Bel chitu C. Tht ed db st D.2ehity poke ae che tak qt i ngudn nh ye, boat dng A aud ng ung de tea A. Dito ao va phit ida C.Hogch doh gubsinisin ye B. Phin tich cng vige D. Dénh gid thinh tich ‘Can 43, Chigu ing whan vigw (a. fF aa 7 4:60 100 co hg cho shidng ngudi khong cé vide tim. | 8, yla chon ti tp hap ‘Ung vitn.ngp hd so 7 tim kin dng vidw 06 nw edison sige Hi phd gp of in D. Tim kidw Ung vién 68 dge didm phi hop voi ‘yeu chu cOnglvige . tng dic didm mong di én ede dng vidn eho ede cOng'vige cy the, " CDi gid thinirtich D. Hogeh dinh ngubn niin Jye ii nBi dung ce myc vigu phat teibn Aye lugng lao dong hitu qua? echt e C:Dio no 1B. Dénh ged than tich D. Dy bo nine nhin vign: Giu 46, Nin vitw cht ge hen tiudig saw Kh hod thénk ning inh mde dug guy cin th che dp cng lutong coh ting eudng no? ayeeane : A. Chutoig trinh tng cudng tin phia, A FC: Chuoig icin 48 thay a6: B. Chuong trinh khodng eéeh thay dbi *D-Chutong tinh tang cudng tie e6 dink Gh A?- Cte sb vita bin Sing hudng theo hos kbog, cing ah in Vite ding tng tee sn pdm a thudng dp dng ‘hudag teioh ting cudng nia a8 the dy ho? ; A. Chutdng trinh khokng-edich thay d6i" C. Chvoig tinh tig cdng 1 1 ed dint 8. Chuang tinh ting cudig lign tie” D. Chuong tinh ‘Wing eudig ting phn Civ 48. Con nguatniong slud age dann ‘Wie wong mt ahgin vi. duge dng nghigp yéu mgr thtthude nhweda ~ bos diy? ALNhw clit ty hodn thign C. Nhu elu an toan, B. Nhu chu qnon hg 38 igi > . © DN chu duge tn tigng Sax 12, NB ue odo het dg hth vi ehdig tong musa ing elch duy tt nhng top dbing ‘iaong muda ta bi itn oa 2 ° A. Trig itu ede hin ah tig evdng 1G Ting cudog teuicye 3. Phin, ud 1. Ting cwong teh eve itu $0. Chinh sich ti try die 1 cio est 86 nln vit trong cng ty 18 vidy ci A. Nisin 1 ita ang, C. Nhat i deh edt : 18, Nha 16 thie Udy D. Nba WS duy to Chu 51. Con ngudi mong A, Nhu cfu chain sign. y BL Nit edu an fod 1D. Nhu edn quan xg xi hei HK Nem tt td» Kndug vidi vd v8 by vo a8 itDé thisd 33 Cin 52, Ci low chitig wink ting cudngs chiidng trinh.khoding cieh 6nd, ‘riah ting cudng nio? 7 A. Chung wink ting exding ti tye s C.Chitang 5. Clatang inh:ting cuding ting phn chong iualy 18 66 dint tage chung inh ting euing by tet rong 18 elite 2D. Chcing wink wid up tebe et ng 2 fly mh du a1 bi hig te nan ie ay? A. Nhin viga duge -cung cdip diy. ¢3 ndung-tin gh ed dA hig mat A. Tikes ete yéu 6 : : i Thich than vit ita 24 Sng dg iy vn B. Bl so wich ign Bhi gil etch vin ok wt igen ng GAUSS. trong. binh ky vong dl gaa tla adn ish vit ib qu ty A. Git tr cba pty thug AL Khi ntingeta phan vien ‘Cau 3S, Métnhd, inh dgo gino eho [hei then céng vide cy rh, nin won vio tigu 72 ean ti cdg vige: Diy Hv v hw le de neon 7 A. Clu trie khdi xudag S -CelLainh dio 1. Mi D. Chi trong vie sy ht cong trong ete hn vd inh teh dt tate vt Chu 56... ©. Thay dBi theo mvt gian . ©. Thay adi trig ad ‘Chiu 86, Cac ni qui tj née tam gh ‘rong gial Hoan xty dig Jai? 7 ia A. Thige ign ay thoy ei | Bo Taye ii le ici 1SLIgh sy thay adi . C. Thuyétphue ef tuinh vign wong ichite ve sy Ahigt phAl thay adi, 1m tt ning ket ui theo diy Kind eng ep ahag h8 tr9 choche ‘anh vi mdb + 2 ; & Nop telah hang vide va ve 64) vio anit eet ;Dé thisé 33 Chu 87. Phuong phap dya trén cong neh df ipo ra sy-thay dj sé tp trung vio uhiing khfa Senh, nko? A Vivek ede khia eg Cg thot thong tin, Bea chin | DiMarkoting oy : hw 88, Che c8.ntain vi USER Hehe ‘od Khuynly hudng eliing déi lyi su thay di vi nbithag tignyga nha nite? + A Ug ich dag dvge hudag- G.8g Itt : B. Su hie Bm > Di Tated ede yéu 8 tren” nit cia edgy ea au voi dt cg ty Ahi Ki vi dy eda sitter abi ado? tevdng hoot dong. ©. Thay dbrucoe ad bi don iu D. Thay 46; plibn tng I ‘Chu 90. St-dyng quy.ide:vaA tht to, quyn han 1d te Hing, bin md tA cong vigey mhdn maah dn phn thudng bin ngodi, Diy. Wi nhog dfc trang cbs plinidng php kira 1 Kika tea en gidt Cokie ta ht eo 18. kid tra eng mghg 1 -Dekidmiratdi ebtoh, te Dds633___ : aS ie tet d= Rh ide wd v0 Bg vo 8 nitre A que hoach dah Qe ches xd mur feed} k 7 : Vee, uk nw Kak dink cxf heal dq > ow “pal tip ide Sghiém QUAN'TRI HOC 1.MOt GL chrig vige chi: dé wo gna quan tri olp trung gian la xe dhih che ky ning va kién.thite phirhgp,icho phép t8.chite eile qua va két qua G. Ding, Bog Pate 2. Phe ic ibn: hy. hi ni dat duge myc.tién trina cha: tis chic NS ee Hoack ctu : LBsat 3. Hien quae ano sitter apt hing mye. ea sled chit dude che! ‘aha quan 4 ya che oid 88 a tal acXée dohanae uae i: ’, Phin phol cdc ngudn: ae ee due mycita c. Xée dinh dic hogt d6ng, ps par tidy a8. Dinh gid tha es ua.citahoacl-djnh Nae ae ©. Sy thye hea 8. Logi nao sau dy 1a nba quan teh a, Gidim déetai.chinh She ‘Nha quan trj.lién-quan.4én,chite.nhg quan tr] no sip chite? I. Hoach din; 11; Toa TIL Lanh @go;1V.N Xa. 1a, WI : HAV atu, 10: Lanh dg0-c6 hi ah physhuge vio vige sti dung de nid gid day? a. Tho teva quy a Be b, Myc tid va chidn| Inge oiia:t6 chiro) c. Chinh sich! Thotje, vets tat gia ube atid siiaich 4" ve hao-sau day Kt la. mgt bude ctta tid tri h inh a, Phan 6 cde, aguai | my etae “SO. Bainh gid.thhab fet” . Xée dinh myc tei 4. Xe dinh cdc hoat dog clin thy thi 12. Do ludng céch tot nhidt 48 mot t8lchite'st ding eae ngudn'iye at a myc tigu duge biét alle didu nido. a aay? a. Lan dao ,b: Kétguia c. Chién luge. as ~(aemite qui ©: Muic tiéu i 13. Ong M.duge, ja iu qua vi ong di ‘eung dan dat moi nguti Pndo’sat aqua} phai:thire igi ‘quan he bao cdo trong.td cheep "88 ra quyée dinh Anos ; a 40 Trang 1_Bikeestenahith QUANTREHOC, 0 a, Hoachdjnh vilanh dao b. Lanh dao. ccKidmitea : APA TB iehate ° fe e. Hoach din y Lee 14, Dida ndo sau diy khéng lining oh tt Nag bee qass Alc a Pritig thipe va e6:dg0 dire +b, Phiin b8 cdonguda lye &. Quan Iy thoi gis a: [apedehd hore va e Nin vag dd neta | Nin thee va phe widn ban aan oquae 15, Khi cde nila: Pet tit ral dang ed ging xée djnlinhtmg dgc didincdanhani vién bin hang dé tuyén dung thi day la‘phén vige'cda hoat ong nao'sau day Ia'fia quan tt]? a, Liinh dao. |b. dm quyén va enh len” idm wa ; . TO chite ou 7 | is 7 isdn 16. Khi‘nha quin tej ngudn hye g6i-erhail p Mt eked nin vin ab gil en v2 vin 6 v8 hori thi, et a8 nay Hien see ae ida tr] iA ’ a. Hanh d§ng chién tuge 4 ‘Trayin thoeg 4 iu 2 ¢. Hogch dinh va diéu hanh. ae Nang ic tit vige ni e. Nhain thire toan ‘clu. ¢ Sate tint bay than 17. Nha quén tri clip cao trong (8 shite th ‘Vie no sau day? a. Quyét dink nhimg van dé trong hoat- dong sfin bude b. Xde djah Gach cde don y} Kidhideasih: ron votwhati * «. Thiét lap myc tiéu aba ed€ b6 phén, ‘ 4, Phat ti a hl eet 88: e:Gidmn‘sét hoat dong hing sige tq obpco sé £. Phin bé ede ngudn Iye nat 18, Nha quan tri edip" cap. tone té ‘chtte phil dan thoi gian-nhigu. hon ao” so voi nha quan tr] cdp thdp? a. Kigm tra > "| bovant de> ra beng Oe c. Hogeh dink ‘Techie Si. 19, Nha quan tr}. igh nao clin nhat ky adighinta thie? * Hi a, Nha quan tr] cdpron 6 b. Nha qun ta ofp ene ~ cc. Nhdn vin thir hank a ‘rf chp cao 20, Két qué cia hogh dink 1a dieu nao iny th diy? a. Thanh tfc ith : ©. Chién inge pete t Tai sin a 2:Quat ibm Quan tr] Hani nied iu 5 tae ‘didn Quin tr theo. Khoa hoe di ik’ mong iy oi phy tridn on Ly. ee quiin tr a. Diing 4. ‘Quan idm Quan ii Binh Jughg Jin, qui. vite aie jh? a. Ding at bSai - 7 : dar nd mong cho sit a ‘cia ly thayée Quan tr - A208 a4 : 7 TrangFelted ~ na! quan he ques cal whi w'Gn go $a hop ba ruse Has Ney oS cad ablitereh ; w'qhé exe aig bad ngoarina bs’ ed Leen g 7 I art Bai tip tr nghigin QUAN TRIHQC , _ 5. H@ théng quan tej Kidu thu lai i&lmgt hg théng chinh thie ‘tad chitre Vif hanh chinh duge thiét ké dé dim: bao higu qua va két.qua, _ i a. Ding eae Sai et 6. Trong quan t7 kidu thy Iai cho, cling -vige lua-chon nbidn- Vien nér@ya'yaorni6i quan hg xa hii, ot : fet UT a. Ding Tle BSai es 7. Ky ludt la vige slp xép cé¢-phuong thite 48 cung cép lobithuign ton nhdrcho:t8 chic . a. Ding e bi reg ee Fy This X tht ah con nil gh ya stoping ong Ipvige ‘i 7 oo. . Sat ns 7 Ba Maty Parker Foilet gép shan trong vigc dura.ra cfc haut ip d8 pid quyét van Ya, Ding : 10. Phan lon ede nguy hire nang Linh dao! “3 E a. Ding b.Sal aj, Ba Follet thita nhgn ring. quyén-jye chinh thie eda nha-quan ‘anh hudng én higu qué quan trf ’ a, Dang ie i “ 12. Quan diém Qué tei Hehe ab nbn méngcho Sy phtét.tridéncuadyehuyén quan tri, ti ‘biSai mec ’ a. Diy 2 13, Mai quan he bao cdo ma mot ahdin vien ni tien ge tip durge biétnhu a. 7 ing nhdt migah enh PoE, ¢. Théng abt lant dgo: b. Tép rung guy fue 4. HE ods 14. Ai ld ngudi Gya'ra G46 iignyén te quand tr] theo Khoa hoé:séminhdt2- 8. Mary Parker Foliet b. Vest ©. Taylor sen f.Fayol 15, Nhiing ai saw day thuge'ly thuyétiquan te] DR 3 = oop) araolt Peek wt Max Waker Beate ©, Tt cf eae ydu td trén "| dy Parker Follet 16. __nghién'cini'céch tgo ra mot co ofu tb chite 8 din dat 15 qua va higu qua, |, { . 2: Quan tr phn phd oes . Quin tr] theo khoattigg “> 17, latin duy nhét vé muc'ti din dit cde nha quan tr] phan:ph6t 4, Théng nhét mah lénh, " c. Théng nhit quyén haiity 18, QUan diém Quan tr} tap trung va vide tri co 6 duge lueng béa thi 46 ta quan ty 8. Quan dim Hanh chink ©" "Y ©, Quan didi Quan til theo Khoa‘higg} gi €. Quan diém Hanh vi 7 £;Khuyah: 19. Tinh cong baiig trong Quaiy-Giém Quan tri fidith ‘chinh cha 4. Cée nha quan tr] nén duge d8i-xir cng bing’ bSai wt ie trong 14 nguyén: the quan.tej cds: ‘Henty"Fayot dua ra thud, A205 4%beiconl : Bai ‘tép tric ‘nghigm QUAN TRI HOC b. Gée aban viénsién doe tr ng cOng bing mi kkéng cln quan tim d&n vi thé eda bo. ©. Tat chictc ybu t6. | -Mén cGangthg-théng tién-tuonig hg Wi yaicdng bing s. Cac nian vign nén durge a6 xt toiig.va cOng bing 20. Theo Fayol; x6 ‘song cdp- Bic trong. he théng cp bac quan tr] cding cad, thi sy giao Ep gitte-nha quan tri-cip cao nhAt va tr] cdlp thép nhlt Ia... va the dO hogch 5 dinb cia t6:chife Ia... fea a. di hon.va nhanh hon | deal hon varehim hon c. ngiin hén vai nhanh hon | 4-rig&n'hon va chim hon 21. Quan diém, quan. tri nao: seualy at aye dén mt sy thye hidnh cdc: quan.diém quan tr} Hanh chink, Quaut liéu-va Quan tri theo Khoa hge * a. Quan diém Hé théng an.diém Hanh chinh |. - _ ©. Quan diém annie =. Ce ik ia tea 6. Quan diém quan, {rf 8808 20 ane aia Kibynh budng Quan te hién dai : 22, Fayolidt tuyén bo nhdn vieni€ ming thanh hon va tinh thin lam vige eeo.non, néu ho am thy duge:déi xt cong biing va 16m ng: Cac nid quan’ ideng £6. ¥ djnh tao ramét Man hée oa 1G chite nut duérig'nhitng Be tinh cia nbn Vien, th nen dp dung nguyén thc rido sau day eda Ong? a, Théng nhdt chi-huy b. Tap trung hoa ‘© Chudi ménh dénh | 4, Cong bing: ©. Lol ich.ctia c4:nhéin phai dat du6i Joi ict tap thé £ Théngnkdt ment lénk i 23.Mdi.quan dé m& mot nhéiVieh cht ath va, third inh tir mot nha quan-tri duy nhét urge biét nhwe 18 nguyén te néo ‘sau day? : eee a. Thong obdtm@nhdgnh + |b. Phan cong lao dong: ©. Doan két ss ' d-Théng nhat chithuy ¢. Thi lao hgp-ly £. Tinhithin-déng 461 = 24, Nhtag:Quandiém Quin trinio ‘bhi Vio ‘Vige thiét lfp-hé théng va mot cé edu té coltée ciia cong ty, a. Quan diém Quan tri theo. Ktioahige », Khuynh huéng: Quan tef’hign agi ©. Quan diém Hanh chink 4. Quan diém Quan’ trj Quan teu ¢. Quan diém Hinh vio 0 ‘cia nén-kinti'té toan cu hod, cdc nha.quan tr} yaté.chite cén thigh dng. voi bidn 48i 98 anh hung cta'kinh 1 t08i aan igatu nen Kn oan ch 7 f it Kink dean qude té ma mot i8chic.66: eh su dung ki : 16 shida lube-nao. séu day: ‘thé hig tie, 46: linh hat cao 1 | buChién:tuge.cdp phép- 44.2 Trang 4cDath’ Loynd Ave + Cab heal ceo Bilt tee hit QUAN TRIHOC ©. Chién luge da thj trdng nOi dja Chin luge tig minh ¢. Chién luge nhugng quyén kinh doagh 3. DB thich tmg vai bién dong ‘cba midi trung, é ‘chic. phai thy’ nite val td thé rong phem vi nhém mye dich... a.Ciavab b. Dai dign cho nhiing, aun tam eta shite ai voi mél trudmg, ©. Khong cdyéu t6 niko. d. Dua ra céc hanh dong tp thoi img i" wot ay tay ai gianlwing ¢. Phat ign va xir ly théng tin vé nhtng thay d6i trong moi truong £Ciavac 4, Trong ahing chién luge kink doanh quéc t ma mét 16. ‘chit ey thé str’ dung khi Ha Ong trén thj trudng quie t6, high luge nao say w dly thé ign ey ddihdi ve rigubn Ie a, Chién luge da'thi trudtig tigi dja b, Chign luge toan edu ©, Chién hrge nhugng quyén kinh doanh ad. Chién luge cdp phép ¢. Chién luge tién mjnh 50mg {y-caphe. rane, Neugts ca tae vty dung ké hoach kink dosh’ ‘tre {irvine quée té. Hign:nay:ngudn: cba cbnig ty: hon.niia cbng ty chu mot chién hige, ‘Khuen cong ty ibn . 6: Sau mgt thdi gian di ose dong vi pi imei dua ra thi trung kiéu xe moi véi nha neu Inhpva te +hoat.tong-kink-doan! Phra oanetere Y nén sit dung nh? ‘ ¢ nc RSGESRnEs 5 i trong ni “ 1a thd née tide bicta cong va mggho et shuyée hing hd tab vadich w ra seagate ‘i © de Chigs Wey tod eds es = ©. Gee ahugag ‘oy bth doi A205 : 44 ; Trang’s‘8p trie nghiém QUAN TRY HOC ién quan dén,vige-migt. Hing & mét.quée: gia ‘cho pe cc hang noi dja hay nude ngoai sir dung céc quyén Khai théc mot guy trinh sin xudt, mot nhan hiéu, mot sing cohé hay bi quyét kinh doanh 6 gid trj thuong mai, 7 a. Chién luge xudt khair 7 7 b. Chién hige cdip phép. as i mess ¢. Chién Turge nhivong quyéti kinh doanh - d. Chién luge toan ca ed e. Chin luge lign minh : bes: 9. Chign lyr nao sau'day'cé thé day mani 6 bién san phdm’va cOng nghé moi? a. Chién luge cp phép : b. Chién luge da'thi tring n6i-dia i c. Chién luge toan cau 7 : . Chién luge lién minh aan 2 ¢. Chién luge xudt khdu . 7 210. -la qué tinh cong ty Wig cho plép cOng ty hay cd nhiin khde dyoe sir dung minh dé sin xudt va ban mot loai san pham va dich-vu.nd0.d6. a. Chién luge da thj truéng ndi dia b. Chién luge nhwrong quyén kink doanh, ; c. Chién huge cfip phép d. Chién luge lign minh IL: -n.cha phép che cong ty-c6.thé duy tri sy kiém:sodt che chifong.trinh . rig,"trong khi khéng phai chju nhiéu:chi phi, rdi.ro va céc:tréch-nhigm. déi voi Ep : Fohirihy'duytn kink doanh BiRinde » daGthign kugestien pint: . ‘Adeanneics. Dm vige dat duge cé¢ thoa thugn cde t8.chite-khéc v8 vige dong “gop cae HgUoH lite t€i-ehinh, iridy méc va nhiir| lye dé cing Mgt yor nive tiéu chung. a..Chién luge nhugng quyén kinh doanh : a & erg ; wnudig Oi dia k iol ohn “eel itp mink : : 13, Céo lién minh chién Juge toin clu 1a vigé lién doanh bao:ghm'eée hai Unig dito tién hanh boi hai hay nhidu cOng ty cing déng gép trén co sé nghdrt lire chung. Cong ty sit-dung chién luge lign minh vi Psd ie Bese? ets ‘a. Monig min hg thép chi phi bing cdch chia sé dau tu ngudn iye-vao’ nha may san xudt,6.nhidu dja diém eres 3 ‘be Mong:mudn chia sé rat ro: va'giain thdp ong pt cle die 'c6ng'ty chi hoat dong teén thj uBig:quée 6 i : 7 wee ee ‘gia-nhgp vio mdi truéng egnh teanh trong che ngarih ky-nghé"06 we do ing triréng cao trén toan clu 7 Rant Fi PatcAnGi dung trén fe auiin, hoc. hoi bi quyét cOng nghé va céc quy trinh sin:xudt-dac biel, hose 8 v0,cac kénh phan phdi va tiép cin khégh hang > ~ nea xy ding ofe A205 c ‘Trang 6Bai tp tréc nghigm QUAN TRY HOC 14, Yéu td nko sam day khong thugc rie trudng vi mé cba 18 chitc? 1" a. Moi tug sng nght | bein da xt hot c. Méi taxing, quée 4.Thj truvng lao aGng, e. Kinh t _ itn quan adn vige 18 chute thye ifn dibu o} schist cde sin phiin va dich Kigyi 6:moi quéc gia iy tig ving i 1g bist » wGhibn le lién minh b. Chi worelo ae ©. Chiéa lirge da th trong ndi dja’ ' a Chién tae nhugng aiybn kinh doanh ¢, Chién huge toaii 16. Khi cdng ty sir dung... tht m&i chi nhérih chinh sia cong ty dinrée ngoa hoat déng mot céch 6c lp, ching dirge xem Ia cfc trung tam.toi ahusn.déag gép vio thu nhép va.sy tarig trudmg déi vai toleo bot thi trong cia, aint B chic, Chin luge fién minh b. Chign luge nen quyén kink déanh ©. Chién luge toan of i: Chién luge da thf {fermi nol aja B mit sf chong trinh R&D ede quy trinh sin. xudt cb thd tye in tai nude cid pha nhuig ig hoat ng Marketing va.van chuyén thudng, urge. giao phd cho cdc dai dién cho mai quéc gia: a. Chign twge da thj truéng'ngi dja b. Chign luge tién.minh i ¢. Chién luge xuét khdu 4. Chién luge toan clu ©. Chién luge nhugng quyai-kink doanh 18, .tihdn ratty tinh 6n dink toan cu, tiéu-chudn lod va chi pt thidp tuong 461, a. Chién luge rag gee kieh doanh ¢, Chign luge lignin” 4, Chin luge da th; trong n6i dia 19. Chién luge nao sdu day 1& hinh thie duge ua ch fog trong didu kign can trath digo rats lt Reged ben hiv cong se f-cla cng ty. a. Chign luge toan cau b. Chign luge, cae inn nbidia | «. Chin luge cp phiép I d. Chién luge liga minh ¢. Chién luge nhugng: quyén: Kinh:doantt 20. Cong nghé cé vai tro. ian png i wing luge Kinh doanh ca t6.chite. Hon nitta, ‘cOng.nghé.th6ng tin 43 ee Tied phon: ‘Bén'canh nhtng tru:thé virgt tri, cong nghé thong tin cting khong ia ae nhiing vin dB quan trj-quan. sm; do a. Voi hg théng quan tr).tai cl a i Aba-quan tr] o6.thé xée.dinh Tai 18 thang nay b. Nha‘ qiian te} hodie ‘nach hang ¢6 thé mua sim tyc tuyén ngay tei nha ‘théng qua.hé théng thyong mai dip: ; it cee ‘e. Nha Sei tri 6 thé tham gia-vdo. ich VG nidin:hang tix @irge két nbi véi che tam mua séim Z 4. Nha quan tri c6 thé Iya chon phworg thite quan tr] thich hyp ae _ 44Bai tép te nghigm| QUAN TREHOC 1 HUONG |. Tai cOng ty M dua ra mét chi thj “Tat ed gae cn bO cng nhan vién trong cOng ty khi {ham gia do t40,theo che chuyén-ngdnh dang digo dio tgo ta cdc trvdng chuyen nghiép, theo ding nganh nghé.yéa cdu-cila céng ty, thi céng ty sB tak tr 50% kkinh phi dao tao”, Quyét dink may la mot vi dy vé 7 7 2. Quy te b. Thi tye ¢. KE hoach:dai-han = 2: 5, E We a. Chiah sach. ~ 2. Khi P&G sit:dung mot hé-théng cira hing|duge cha miinh'dé phan phéi cde san phém cham sc ming va téc, thi day 12 int vi dy vB... : : a. Chién luge hdi nhip dgc thugn chidu b. Chién luge hoi nhap: doc: nguge chil c. Chién luge khée biet d. Chién luge da dang hod 3. Sy-canh tranh gitta’cée céng ty:Ja luc Ion de doe tid tang nhdt ma cde nha quan tx] phai di mgt, la ndo trong nhiing nid td sau day? 7 2. Xée dinh sét ménh, myc tigu va chién Iugé hign tai cia céng ty b. Phan tich méi truvng kink doanh ¢. Nhgn thite céc co di va de doa dd. Phan tich cdc nguén lye cba té chire. i 4. Mot cong ty xe Hoi mé rong cong ty bing ééch sd’htu cic cba hing dé bin-xe hoi cie ho, thi day la-m@t vi dy cia chién tirge chi phijthdp, a. Ding bai 5. ____xac dinh phuong thire ma mét don vj kinh doanh si dyng-48 canh tranh véi abi thé canh tranh trong nganh a, Chiéi luge chp nganh hang kinh doanh b. Chién luge dp congity: ; Chién luge chite nang 1 4d, Chién huge-khac bigt ~ 6. Yéu't8 nip 96 ra sy déimdi- eda t8 chito. | 7 a. Chinh sich i B.Thitye | ©. Quy tiie d. Chivong'trinh 7. Taye hign day di chién luge lign quan dén vige tg0 ra’ vign.cdnh ya sé ménh cia té cohite po . a Diy bSai 8. Hoath din lién quanidén vide: sie: din ne tidu vate du ciia'td chic, a. Ding : bSai : 9. Hogch dinh la vige c6 6 tdt ca ede ofp bac quan tii, cfc mire dé:kinh'doanh coat chitc, hung khéng c6 6 cée mite d8 chite nting cba t8 chite nee a. Bing Sa 10. Cae myc tiéu quan tr] nén mang tinh thdch thir va thye(é a. Ding : ee : -bSai ‘He MOt cong ty xe-hoi iid rOiig Gog ty bing, cAch’sé hou cdc cita hang d8 ban xe hoi-cba day 1a mde vi dyed chien fuge'chl phitidp.”* ; Sai loach dinh litn quan dén vige xée dink rive tiduva co‘edii che td chit, adie nen 7 13: Hoach dinh 18 vige cé 6 1dr ca céc cp bat quan tr, céc inde 46°kinh dodnh cia 16 chic, nhung khong 06 4 ce mite 46 chite nangleila t8 chic 7 A0s . Av Trang8Bai tp tle pghigm QUAN TR] HOC be 5 a a. Ding : bSai 14. Céc mye tiéu: quan tri nién mang tinh théch thire va thre té : a. Ding 7 : bSai 15. Thy hién day di chién-luge {énfquan én vite tg0 ra vign cAnh va sif ménh cia té a hire Ding biSai. . tuyén b6 ra’bén ngoai vé myc tieu-quan trong hon bat ky nhan nado. 7 “t a, Ké hoach chin luge eda té chire b. Cae 46% thi canh tanh’ ¢. Loi tuyén b6 ve sit ménti sy 4. Co citi t6 chite cita cong ty 17, __ xde dinh phuong thite ma m6t don vj kinh'doanhsit ding dé-canh tranh véi 4 thi cand tranh trong nginh : . : a. Chién hige'edp nganh hang kinh doanh b, Chién luge chic ning é. Chién luge cdp cong ty d. Chién tugé khée bide 18. Dua ra tuyén bé sit ménh_ va myc tiéu cia 16 chite, thuge chite nang nao? a. Kiém tra ey. ' -> bi Hoach'dink ‘e:linh dao . TS chit 19. BE xée dinh sth ménh ciiaté chiro, buée daw tign nA quia tr.née am 18 gt? e. Nhin a hl hing b, Dy béo:tuemigtai Thiét fap mye tigu d. Djnliidang kin doanh Cog ty’sir dung tiéu chudn’ sin pfitm va marketing nhir nhau cho thi ttubmg cba timg . gia ma céng ty muén-kinh doahh. TH eéng ty dang theo dudi chién luge kink doainh quéc'té nao? a. Chién luge toan clu. | ©. Chién luge da darig hoa. ©. Chign luge me rng inh don quée 4. Chignluge nung dyes ¢. Chién luge xudt khdu “fi Chién Juge da agi dia 21. Kht P&G sit dung mot hg théng cla hang dirge ctia minh dé pin phéi cde sain ptidm cchiim s6c migng va t6¢, thi-déy 1 mot vi dy ve: a, Chién luge hgi: ligitdec nguge chidy . Chién lige, kinh-doanh e. nién suegie tgp trting-khide Bigt. "| 4, Chidh, ge “hgt ‘uhgp thugn aa J omnee eo Chiénluyéda dang héa x : f. Chiéh, luge khgc bigt 22, Tei cong ty M dua ra chi-thj ring "Tét cd edn bG.c6ng nha ifn: trong 'cdng ty sé duge tai tro 50% kitth phi-dao-tao. Néultheo ding chuong trinh cin ‘dao cha é6ng ty" Thi day 1A mgt vi du cid 4i8it io Sau day? a. Quy.tie b.Chinh sich ¢. Thd. we 7 od Chuong tent 23: MOt cbng'ty gird thi trang phye theo;quy.dinh cla cénig ty vao cée gay nhét dink”. THI day 1a mot vi dy cla digu ndo sau day? i hin sch ne Ey ead vn nem this, : a Neesfeh 24. Chiéit luge tép teung din dgo chi phi tht... 7 a. chi hoat dong trén mgt s6 it thj triréng be sain phim hign 6d trudng, re ¢, hoat d6ng trén nhiéu doan thi trudng 4V A205 Trang 9Bai tip thc nghigm| QUAN TRI HOC 4d. egnh tranh bing chi phi va tp:trung a m@t vai dopn thj trudng 25. Yéu t6 nao sau day tao ra sy 45i méi cua tb chirc? a. TH tye b. Tat ca cae yéu 1 * ¢. Chinh sich 2 [> .deChitong trinh : e. Ngfin sich f. Quy tic 26. Khi P&G six dung mgt hé théng.cita hang dirge cua minh 8 phan phdi cdc san phdm ‘chm s6c migng VA téc, thi day ld mat vi du ve... a Shin luge da dang hoa b. Chién luoe h6i nh§p doe’ iguoe chi - F ©. Chién luge khdc bidt 4. Chién luge hOt nhap doc thugn-chidu i 27. Su canh trainh gitta céc cong ty 14 lye lugg de doa tiém tang ihdt ma céc nha quan tr phai ddi mét, thudc.yéu t6 nao sau day? * 3 "a. Xée dint sir ménh va muc tiéu cia cng ty b. Phan tich- moi’ trong kinh doaniy A \ Bee . Phan tich ede ngudn lye cita t8 chite deNhan-thite cdc eo hoi va de doa 28. Khi phan tich méi truéng kinh doanh, ¢¢ ahan i "ibe 46 tang trung thi-trrdng thé", thi nha t6 nay thudc yéu td nido sau day? 7 a. Rai ro kinly'doanh’ b. Biém mgnh'cda cbng'ty. ¢. Diém yéu ciiarcdng ty. 4: €o fGi-kinh doanh 29. Sit can tranh 'gitta céc cng ty 1a Jue Juorg de doa tiém tang:nhat ma ede nha quan tri phai d6i:migt, 1 nao trong nhimg nha ¢ lay? i a, Nhéin thite cic co-idi va de dos: 6, Phan tich cdc ngudn-lye cia t6 i ¢. Xéc dinh stt.ménh, myc tiéu va chién luge, ign tai cba eOngety 4. Phin tich midi truding kinh doanh 30.:¥u 16 n6'tg6 ra sif dbi méi cia t8, chic. 7 a. Qiy'tie : PS beth tye >, . Chinh séch, 1d Chwong:trink: 31..Tal.e6rig ty M-duza.ra mgt chi thi “Tét c& déc én b6cong nhat-vign trong ‘Ong ty khi tam gia dio tgo theo cée chuyén nganh dang {huge dao tad tpi ede tug chuyen nghigp, theo ding nganh nghé yéu edu cha céng ty, thi céng ty 3é tai tro 50% kinh phi. dao tao”. Quyét dinh tidy JA mot vi du va : a, Thi-tue : b. Quy tae ¢. KE hogeh dai han 1S aChinh stich Mbt quyét dinh tétI8 két quae vige Iya chon ef myc tigu va chyong trinkrhanh dng mati ch Che cb aGng ddngy, ; ; a. Din i : ro 2: Guyee dine kasig theo churorig wrnh xf Ligh Ki c6'nitmg quy tio, ‘chinh sch, hudng dan cho vige diza.ra ede quyét dinh, ma nha quin tri c6 thé 4p dung trong hoan cénh 46 i a, Ding bist oa Bes, A205 | Trang 101 Bai tgp tac nghiém QUAN TRI HOC 4, Sy hop ly bi gidi han phy thude vao| didu cho chét trong vige ra quyét dinh, a: Ding : bSai : 'S. Phin. tén' ngay lai-ngdy cde quyét Ginn ‘Kitth doanh 18 nhting-quyé dinh khong theo chuong.trinh, ! i igi6t hen nhgn thitc eta ngudi ra. quyét inh nhu 1 a. Dang, : pai 6. M@t khi nha quiin ‘rj dé nhén thite de van dé, thi digu quan trong 48 giat quyét vin ad duge nhan thite 46 1a gi? , | fl : a. Sir khde bigt nhau * ei "be Vids canh ¢, Che nhan 6 quan trong. 4d, Tigu chudn quyét dink ¢, Cie giti phap khac nhau digo nhan thie 7. Nha quan tr] kién quyétdua ra mOt|kkhd ning Iya chon, trong diéu kién.bi thic eve "alt thoi gian va sy han hep v6 thOng tn dang c6. Thi quyét dinh may thug Toai do sau a. MB hinh ra quyét dinh chink te} b. Sy thyc hién quyét dink. c. Mét quyét dinh hop ly 1d. Si hop ty hoan. toan: e. Sy hyp lf gigi han 8. Che nha quan trj dua ra cée quyét djnh khi ho thye hign ede céng vige lién quan dén chite nding quan tri nao? ~~ 1 3 7 a. Té chite \ b, Linh ago" a c. Kiém tra . Hoach dinh e. Tit cd ede chic nfing quan tr) 9. Kni’ nha quan tr] trong b} ph§ri: ban pang ‘diva ra-quyét dinh chidt khdu-cho mot khéich ‘hang khi-mua’s6:hteng én theo set ban-hiing da cb cha‘torig'ty thi'day 1A mot awe inh loai quyét dinh nao sau day’ : wnat a. Khong theo ¢hudng sflph.. |--b, Theo-nhén thize E . Quyét dinh theo rifiém |. d.Theochwong trinh;: . 10. MOt vin 42.06 thong tin'tigp ‘md, Kho hieu hay khiéng dy aii ld Jogi van'a8 no seu day? , ” a. Nan 08 a dirge:chuong:triqh b.Vén-d8'c6 cdiu trie cat = c. Vii 8 06 cdu frie lng 4.Vandd khén| uige chitomg teh: jét dink 1a bude rid ly 11, Bude dau tign.troag qua trinh'ra quj a. Dinh dang ede.tjéu chun ‘aiew la didu kien ma nguil ta Husée dia ch dura ra ofe gidi phdp, va cdi qua el an iduge di: hoes a. Tat o€'dén ding * b:Raito ©. Chile chin . Khong chic chin A205 50 Trang 1h' Bai tép tric nghigm tet HOC 15. Trong ditu kién ra quyét dinh a6 sau dy thi nguéi fa quyér dinh c6 thé khong cin sy.thamn gia cia cde chuyén gia. a. Rui ro 7 (B. KhOng bing chin “. Khong 06 yéu té nado ca ‘Chae: 6. 1a cde dibu kign mi nguti ra gy inh 06 the phn tich anh huiémg cba cée th oi ted kt qo nea va mdi két qué c6 thé dinh rd kha nding xay ra. a. Tit cd didu Kign du ding -Roiro 7 Chic chin d. Khong chic chin truémg hop ngudi ra quyét a th kh6ng:thé.cé..durgc. nhimg théng tin c&n ina chan ae ‘ode két qua ia ee gidi phip. 5 Khong chéc chidn c © Chée e chin ‘va ri ro, d. Chi 18, Didu gl sau day khong thuge quyét dinh. eo chong wih? a. Quy the. Nad seh ~ ¢:Chinh sich, 19. Cong nghé hd teg rét nhibu ngudi requyélaian heals vigc gidi quyét vari d& theo-céch a. Thong qua hg théng chuyén gia b, Bling céc phain'mém hé trg ra quyét dinh chuyén bigr ¢. Thong qua mang théing tin 4. Tht ca tae yeu 16, 20. Nani tang cia fie théng thong minh hd tro: i quyét dink ia a. Thye hign & kha nag cao hon so véi nhing ngurdi binh thuémg b. Chi cé ava ¢, Tat ed rigi.dung trén 4, Sit-duing.céc ly 18. dink: tinh, hon 1a tinh tognieée con,.s6 6: Ching sit dung kién:thite ebvuyén Biét v8 mgt {inh vue ow id hon la kign thite tng quét Hl sé 4p dung cho tat ca van do i 21. Ra quyét dinh theo mé-hinb hop.ly thuong gin lien ve se didi kien nasty 1, 6y?- ‘ a. Khong chie'chin tchd ¢. GiGi han vé thoi gan 7 ea . Rito 22.Khi ‘trong dite kign nii:to va khong chic chan thi. md: efrade sau day la khéng nén 4p dunj a 2 a ok ¥a quyét'dinh hop ly. MMe te i ¢. MO-hinh ra quiyét din chin te] kM hin ra guydt dinh hep aio han 23. M6 hinh ra qui itemise rang di voi cdc nha. MO} ‘M6 hinh eth ca ofc mb) fini Bie sal ‘quyét.dinh: eo 24, Lua chon-mgt each thie hanti dong trong én. teinh, hoch 4 dinttchinb 1a a, Thidt Tap mot moi thong hagtdong 4 Mot eta duge dua Sorndyshho se eae ‘a, Siriru'tien abe wilt Tabea aes i oat oH ome A205 Trang 12eee pennies Bai tip ‘rhc nghiém QUAN TREHOC 26. M6 hinh., oly rang nt Bs nha quan tej thudng’ed. ging tu duy trong gidi han kha nang. ‘eta ho v obs la na quydidinhanerp tok chinh tr] “be Ra uy dink ‘hop ly Ra guy dion Higp ly git han 4. Tét ¢€ ofc md hinh 27. Yéu 6 nao ey day ong en nai ae mé hitth, nh. quyét dinh hop ly gi6i han? a. Khong ¢6 yéu t6 nto c& b. Céc gidi han thongtin ¢. Gigi han v8 tim kiém 4. Truc gic «5, ¢. Tat ch che yéu td | f. Han ohé vé tr day 28. Mé hinh.. i6i thigu tién tin Fa quyét dinh trong gigi hen cdc Ioi {ch ete bin than va cia cée gidi hw quan. a. Ra quyét djuh mans inh chink tr b, Ra quyét dinh hop ly. gidi hen c. Ra quyét dinh hop: . Ra quyét dink et eh én han ché taj chinh, 29. Nhimg yeu 16 ndo sau day khdng|hign hi trongmé hinh ra quyét-dinh ‘mang tinh cchinh te]? a. Sy bat ding trong vige nhan dang vin a b. Khong 6, cove 18 ndo oa co Su'bat déng-vé'ngon ng 4. Nhitng-bat dng vé mye tigu 30. Yéu t6 ndo sau day khéng phai la ¢hanh +6 ota sy sing tao? a. Doing vign cong vige b. Syrtinh théng ©. KY nang suy nght sing tao 4. Phuong php ludin sing tao. 31. Bidu gi sau dy lim cho vide ra quiétdinh nh6m bi bane vige sir dung? a. Sy.chdp.nhgn vacam két di véi-gn yét dinh cao hon 7 . Cac than vién bét min nhidu hon 7 ao ¢.,Cé nbidu théng tin; dtr ligu va sy kigh 48 phin tich 4. DOi hdi nhieu thoi gian hon 32, Véi mye dich tao thudn igi cho vige ra quyét dinh shies cfc nha nghién ott 48 séng tgo ra nhigu k9 thudt, Vay trong s6 i ida sau diy, didu.g) 8 kong Kick thich sy sing Iepalacte hn ip ong hd wii it quyet ae a. KY thud tip kich no . K§ thudt Delphi ©. KY thugtinhidmn danb:nghta a. KY thuse pié. sit dung: ééc ngudn tye ih 18 chite thi hinh thite: chuy8n_mén’ héa theo one {6 chitc la hop ly. ¥ hich Aiop cho sting 4 beni dian heh teins «san phim ng 3.08 Mi chju tréch nhigm vé hogt dng cia 8 shin thn dudi quyén, Didunay duoc biét nhu,la Jogi nao sau day? TiO hos edn b, Hé théng quyén hagh, 4; B& phén-chuyén.midn hod. in htége’ phan eee lio Sau, ALND higu qua nhét? a, Cored chidir luge ». Co cy hittu.gi co Cored torkht 4. BO may quan (ius A203" TL Trang 13 -Bai tép tric nghigm|QUAN TR] HOC. 5. Co cdu nao sau day thi gidm d6e chju tréch nhigm hoan toan vé Igi nhugn trong hoat dng kinh doanh ea-doanh nghigp : a. Co cu chire nang i b. Co cdu'sin phdm . Co chu dia ly : de Co efuma tran 6. Nha quan tr} sip xép cfc b6. phn trong 5 chite theo cét khia conh ve. ky thugt, ké toén, ngudn niin. tye va mua sim: Ong dahg tao ra sy chuyén mén héa nio trong 6 chic? yl a, Chite iting: ' by san-phdm ¢. Khach hang. : d. Bia ly 7. Tam han quan tri rng thudng 26 cdc chinh sich rét hay'thay di a. Ding bSai 8, Nhdn vién:duéi quyan co mdi quan hé béo cdo véi mOtnhd quan tri duy nhét, thi diku 46 thuge nguyén the nao sau day. a. Théng nbét chi huy ' puthéag fide aida ienigi, c. Théng nhét ménb lénh d. Chadi ménh iénh 9. Trong t6 chire o6 céc nha quan frj tai ning c6 thé t6 chire thanh tim han quan tr) hep. a. Diing . Sai ‘10. Khi ¢6 nhitng. ime tiéu cy thé, va cdc Be hoach chi tiét thi tim han quan trj rong s@ higu qua : a. Ding ‘ bSei ‘TONG HOP 7 | oa 1. Nha .. 6 nhigm vy thiét lap cdc muc tiéu, chinh sch va chién Iuge cho toan b9 18 chite. 7 a. Nha quan ti chire nang | BANbA quan ir] téng quét ¢. Nha quan tri cap cao di Nh& ‘quan’ tri clip the nighigp | e, Nb& qudin.tt) cap trung- I F 2. Trong cdc ndi-dung’sau, diéu gi c6 didu kign ra quyét dinh 1a khéng ghic chin va rai ro cao? : a, Hoach dinh chién thuat b, Ké hogeli ngdin-han ¢, Kéhoach trung hen . Hogch dink chién luge 3. Mgt tén gol khée cba chién luge h6i nhp thudn chidu 1a 18 a, Chigi litge-Jign'minh 1 b: Tiép cn ktidch hang Car Chign luge xudi dong 4. Chién luge tich hop: 4, Céng ty TNHH Thuan Phuide thye hin ti try 50% Kinh phi cho,eén b6.cdng nhan vign theo hoe ede lép: chuyén moh mA céng ty yéu cdu, thi day td vi'dy és logi nio sau diy? . a. Hogch djnh dao tao. i be Quy tée : . Tha tue d. Ke hoach Sah husng: 5 MOistrtdng téc.-nghiép bao: ghm nhOng nhan t6 6 méi qiian'he. trie tiép voi 18 chire -ahye: zl 1 : a. Khgch ¢, Tat od mht b. Chit6.2, b vac d, Béi-thi’canktranh, A205 G5: * ‘Trang 14Bai tap trie pin QUAN TRI HOC 6, Phan foai nha quan tr} theo cp be ddn-can cit vao yéu té nao sau day? * a, Chiic danh ma ho dang 6 b, Chite nang nhigm vu ma ho dam ohan ¢. Vai trd cba nha quan tr} trong té chit. d. KF nang yeu cdy 7. NhOng cé nhan va.té chitc:sit dung| san pham hay dich vy cla cong ty Ja khdch hang cia cong ty. Khi nghién cisu:vé khéch hang, nha quan tr] clin nghién ciru cde van'dé sau a. Viti dia IY noi khéch hang sinh b, Mat 6 dn s6 tol khu ve da I noildoanh nghigp host dong c. Chi cb. avae @. Tam ly, st thich tidy ding cle khéch hang e.Chicdavabe 2 £ Tat c& ni dung 8.78. Sokae bas a law us earease : a. Vide hogeh dink. b; Nhiéu fu ngu khéc nhau 06 cing myc tiéu chung AM déin dong ngudi “at ca cde yéu t6 trén di ding jeu g trong ce digu sau khng phalf8 bp phn cu than eta ning Ie quan Wi? 9. Pes 4 | Hanh vi ~ aii thie é KY nang ¢. Cong nghé sir dung dé sin xudt sin ti f. Nha cung cp inh 10, Tap doan sam xudt chip may ti jintet cda Hos: Ky 4p. dung tigu chudn héa vé san phim va hoat dong marketing trén wait wudng d-nhiéu quéc gia-ma nd kiah doanh, thi tay 1a mét vi dy ctia loai ndo sau diy? a Sus luge hGi "age toan ol al e Chiéy luge de dang hoa 11. "Biét chinh xéc efi ban miu6n ngud}i khée lam va sau dé higuiring ho da ldm.mt eéch tétnhat ‘ya thn itnhdt:" 18 djnh nghia vé quan diém quan.tej nao sau.day 2. Quin tr] hanh vi 1 Quin tri khoa hoc ©. Quan tri chat lugng, -dL-Quan tej tng quat ‘ . ¢, Quan tri quan Tiéu 12.Tai sao:trong cong tée. quan. 7 8 dat dlige rive tidu cla t6 chic” te * b. Bésphéi hop hggt dong’ cia tAt ca nhan vier trong 1d chitre ©. Bé dat duoc tinh higu qué nhé quy md 4. Do phai duiong daiv'véi sir khan -higm cla ngudn lye dau vao Xét vé lich 'sit-phat trién ig quan tr] thi nhu cdu bue bath dige:-dat ta.cho che chuyén gia quan tr] the ny oN IA pha giai quyét cde vdn.dé.cé‘ntidn Va ring sudt ma néu khong s@°gaiy-de. doe afi a “quae xudt ¢iing, Véi-vigemdtGng:quy.m6 hoat déng cba ede t8-chi aul i at b. Chién luge a n6i dia Chién luge lige mink idl yéu.clu dén tinh higu- qua, “Anas fae Trang as‘Bai tp tric nghigm quan TRIHOC I d. Lam vige v6i céc nha quan tt] ung khdc ya véi nbida vién cia minh 15. Nhdm dé thich img voi méi truéng bién dong khéng-ngimg, céc doanh nghiép phai thye hign 3 : 7 a. Lign két b, Cong'fac’gida che #8 chire ¢. Lign doanh 4. Vai tr}. mé rong pham vi e. Tat c& cde yéurd trén 16; Yéu té:ndo sau day tao nén Igi thé cant trdnh dai hah cla motté chic? a Tai chinh Fi ~" b, Téved yéu tO tren + ¢. Con ngudi |. Co. s6}vat chat 17, Quan diém quan trj nao 4a tgp trang nghi mot cong vigc higu qua va theo chu trinh lip Iai? a. Quan diém Quan tri Quan liew |. Quan diém Quén tr Neu nhién cc. Quan diém Quan tri Hanh chink, Quan idm Quan tri theo khoa hoc 18. Didu gi sau day thudng duge lap dé hé try thyc hién mét churong trinh, va rid thuéng. duge Ip cho toan b6 18 chtre. ! a. Ngiin séch b. Tha te cc. Quy the Chink] séch Dyan en | 19. Quan tr] vin 1a tén goi nhaim am chi dén ihtng ngudi nao sau day? a. Phan tich va xirly thong tin : b. NO Iuc’ sir dung. ngudr luc cha té chite mot fe higu qua cc. Hoa thanh myc tigu thong qua Va bing ngkdi-khéc. 4d. Thytc hign vige phi gp hoat dng cia ngudi khidc _ATTat cA cdc trutng hop dee ding - - 20. Theo cach tiép cin kJ. ning vé\quan tri, hat-chite nang quan tr] ddi hoi-mire-d$ cao ve kf nding nhan thite la gi? a. Kiém tra va linh dao. logch dinh'va t6 chire cc, Hoach djl va link dgo a, TS chite va kim tra 21. Nha quan tei ofp teuge trong t6 chic thurbng danh nhiéu thdi gian cho chic ning quan trj ndo sau day? 5 “ a. Kidm tra bLahh ¢. Hogch dinh TO chy : 22. Higu trudng trudng Dai hoc t€ Da Nang ta sot guyét djnh cho sinti-vien nghi he trong dgt hé nath 2005-2006, thi day 1 mot i dg cilia 1o@i ra.quyét dja trong dieu kin do sau day? is : a. Ribi ro b. Kha ning xdy ra khaich quan ¢. Kha ning xdy rachivquan de Chie thin : : Khéi hi : ; ic chain. 7 2 ht uly a tag ae q pee tag ei vn ab no? : . Vr iB a. Vénv dé c6'cdu tric chat off on g Minabohde si de vin dB pike rte. 4. Khong Ter la nguéi Tr khoaing. Cong: Neuyén. Hoc thyyét cia Oag gin gdi ddi'thuéng, di sdu vao. phan tfch céch'dOi nhan xi. ude thé va tréch nhigm cia mdi cé nhin 44i-véil moi, ngudi, kung quanh. Vay digu- gi trong cdc diéu sau khong phai 1 nguyén thc trong | get a Bi : a. Moi ngudi phai 46i. xc voi nhieu li chink: ban than tink: A20S re : Trang 16 wpeSRR UANI TRE Hoe Always hae the gah. Der Chu 1: Co thé hidu thugt ogi “Quan tri” ahur sau: “(ay Quaint 1A que teint quairly: ~— 7 (b) Quan te 18 sy bat bude ngudi Khde hanh dong, (©) Quin tr IA ur minh hanh dng hudng t6i mye tiée bang chink nd Iye c& nha ~ @ Quan 8 phuong thite tam eho hanh dng dat mye tigu bing va thdng qua nhiny ngudi khée. (Cu 2: Mue dich eta qué tinh quan rl Hogich diinh, 18 chic, didu khidn, kiém soat cde ngudminhén tai, vat Wye cite t3.chét. (B} Lam cho host ding eda té chite dat higu qua cao. (€) Lam cho hogt déng cia té chise huréng vé myc tiéu. (d) Dn hoat déng cia t6 chic. di dén nhdng két qua mong mudn, ‘Cu 3: Moi yéu td cdu thanh nguén lye cba té chite du quan trong, nhung trong d6, quan trong nit @ Nhén tye (con ngudi) ; (@)-Vatluc 1a may moc thiét bi, nha xudng,... i (e) Vat lye ld nguyén, nhién. vat fig A (Ay Tai Tye (ido), PHO canara “au.4; Qua trinh quaa tr) bao gdm céc hoat déng co bin, dé li: Son - DP: 006 727878- or Pa log Hoach dinh, 16 chite, didu khién, va kiém soa. {b) Ké hoach, 16 chite, nhan’sy, tai Chinh. © (e) Kj thuit, ti chink, nhan sus, kink doanh, _ (2) Lap KE hoech, 18 chite sip -xép, tuyén dung nhan luc, tra vi thanh tra, Cfiu 5; Phat biéu nao sau day chua chinh xac: (@) Higu qua eda mét qua trinh qadn tr cing cao khi Kétlqisd det duzot cao va chi phi-cang thap. (b) Higu qua cia mét qué trinh quan tri khéng cé khi chi phi b6 ra nhiéw hon két qua dat dugc. (one ‘quai cia m6t qué trinh quan tr] cao ¢6 nghia lé chi phi d'b6 ra la thip nit, a) Higu qua cia mit qua teinh quan tit 18 thufn véi Két qua dat duge, nhung Iai ti 1€ nghich vbi chi ph bé' ra cho qu rin dy. zl Cain 6: Hay chi ra phat bidu nto sau day khéng dang: (a) C6 thé ndi ring 1y do tn tgi ca hoat dong quan iri chinh Ta vi mubn.c6 higu qua. Chi khi nde quan tim dén higu qua th! ngudi ta méijquan tam dén host dong quan tr. * hoi xa xifa, ngudi ta chénig c&n quai tém dén’ gua tel yt ti nguyen chu. khan hiém, site ngudi Khong ahdmg sin c6 con duthir, ~ (a) Ngudi ta quan tam dén quan tr) la vi mun phdi hop cae ngudn nha, tai, vat luc mot céch higu qua, + Céu 7s Mot trong bén néi dung sau day khéng phi 18 dhe trung ea mpt 18 chit: (a) MOL td chitc 12 mot thyc the co mat mys dich ring bgt. (6) M616 chi c6 nhibuthinh vien ’ (6) MGt 18 chite <6 mgt cor cfu mang tink be théng, {G@Motid chad mat dosnh nghitps me cong ty. | ; . : khong pha las : : to Newt aa tien cong vige cla nhtng ngudi khée; Yim vigg& ahOng vite vA mang ohing tlch nbigm Khe nau, & (b) Ngubi'Lim Vide trong tb chite, hung chi cb ‘ihigmlvy didn kin cong viee cba nga etiae, - (c) Ngudi tap ké hogch, 18 cht, tanh dgo va. idm sodt con ngubi, tal chink, vat chit vi thong tin mgt efch 0 Higa qua: \dhrge myc teu, {a})Ngudi cé nhing chic ning, nig vy va trdeh nhl ‘khong gldng fiw nhong.ngudi thir hank, Chu 9: Néi vB chp bée quan tri, neubi te chia ra:= (@) Hai cp: cép quin tri va cép thita hanh, i fb) Ba sip; cap lant dao, c&p diéu hank, va cép thy hign. wo cp: chp czo, ofp tung, chpcosé., (a) Bén cdp: cdp cao, cdp git, cép co sd va cap thap. i eS du na ae hi n6i yt ‘au 10: Phat bigu néo sau déy khéng chinh xée fi ndi v8 ky ndipg cia ngudi quant @ KG nding k¥ thuat la nhog kha nding cAn thiét d& thyc hign mot cdng vige cu thé; gp vy eta nha quan tri. ae eee nc tad su a ‘tha ning cing lam vige, d6ng vién, diéul khién-con ngudi va tap thé.trorig 18 chic, do dé t4 thude ccdp, dbng nghigp ngang hang, hay bp tren. ; Peete ; : or Ky ple rtd Tehé nang higu rO mize dO phic tap etia méi trudng, va bidt céch gidm thidu su phic tap 66 xudng ise 49 6 thé d3i phd duge. . \ See 4 1a ngudi quan tri, & bat ctr vi tri ndo, logi hinh t8 che hay doanh nghiép nao, thi tat yéu phai'c6 ca ba ky nang ky hut, nbd su v4 tw duy nu nhau ‘ich khéc, 1a trinh 46 chuyén (Cu 11: Phat biéu nao sau day 1a chinh xac khi ndi vé cae ky nang trong mét cOng ty: Eee (a) Ong Gidm déc cln phai gidi vé nghigp vy ké toin hon éng-Ké todn teudng thi méi chi huy duge-Phong tai chink-kE oan. yong ‘Tribiig. PROng Hanh ehaith edn shgn ra nhOmg diém chua chudn xée trong 16i sogn thio van ban ela nhén vier fan thao ¥iin;thufs's 8° 66 ky ning giao té nhain sii tét-hon dng Trudng.Phéng K} thudt vi phai tiép xtc (4) C6 thu ky trurdng khéng can biét vé céch xép mét ld ther va bo véo phong bi, vid’ c6 nhdn vién thu ky van phong dud quygn Kim vige dy. Clu 12: Cée vai trd quydt dinh cia mot ngudi quan tri sé khng bao gbm: (a) Vai ird nha kinh doanh, tée la c6 vai trd mang Iai gi nhugn cho 1é chtic, dit do Ié loal hinh 1d chite nao. i : {b) Vai wo gidi quy€t cée xéo tron, te phdi kip thdi dBi phd vai nbOng bien cb bat ngo nhdm dua 16 chee sém tre Iai 6: inh). (ce) Vai trd phan phéi céc ngudn hye. t @YVai tr nha thyong thuyét, dam phan, 7 fu 13: Phat bidu sau day la sai khi ndt vé tinh phd bién ca quan tri: {a) Mot ngudi dang am higu tudng cia mot tudng dai hoe vé lam Téng glam Adc cia mot Tang Céng ty se KI th vi hai inh vite hoat ding nay la khéc nhau, . mines eet Tig ng 8 Rng (b) Nhiing 16 chie khée nhau ééu phai déi pho véi ahtng, vin db quan trinhuenhau, (©) Nhiing ha quan trj thudng thuyén chuyén gia hai khu vye|quan ly nbd nite va.quan ly kinh doa. (@) NiGng nha quan tr] cua cae t6 chire déu thyte hién nhing chtte nang nhw nhau, inated Cfu 14: Anh hudng cita nha quan tr] trong ede té chite thé higri d ch: a) Nha quan tr} gidi tdi yéu dua t8 chic dén thanh céng, 1 ae quan trj tdi chdc chin dura t6 chite dén that bai. : : () Nha quan 8 chit 4 ¢ é4i : i i non a « 2 Quan tr €6 thé dura 16 chite dén thanh céng nung cing 6 thé di dén that bai, nhung, dimg-nén wygt 61 hoa ait (2) Nhé quan ti 06 thé dura té chite dén thanh cOng nhung cing cé thé di dén thét bai, an ‘ngudi dui quyén c6 chiu hop tac véi éng ta hay khéng, 7 Ce eee Civ 18: Tam quan trong cia lich si quan tri thé hig chd: . : Cache oh un tr] van ding nbidng ty thuyét Va kinh.nghigmiqun tr-€8 finh thn trong lich sc vio trong nghé nghi¢ (b)Cé rét nhigu ube phim vide v8 teh sir quan tj 8, dang vi 8 dupe xubt bin ea. (0) Ly thuy&t quan tr cding phdi du trén eée bang ehimg vé lich sir quan tr. (4) Hau hét cdc sinh vign du phai hoc quan tr. Chu 16: Khi adi “Zhue hah grade irf a mgt nghg suds”, chn phai bidu ta: ni nha quan trj cdp cao thanh cng cha yéu nho kink nghigm cia minh,fy) Niu nh quan i 48 than cOng trén thy té lai cha ts que mgt Khoe hoc ndo ve quan te nun oh bid BB thuyt cua hung cng on bike wan dung ee 1S thuyét dé mét ede link hogt va inh hudng ey thé d) Bang moi gid, nha quan tr phai van dung cdc kin thic quan tri dé gat hai gi nhudn cho cng ty ca.minh, shu U7: Moi racing dc this oka doanh nghiép bao gbm cée ju v8 wong nginh va bén ngoti, quyét dinh tinh chat va mi 16 egal tranh trong nginh sin xu kinh doanh d6. Mii rab ny nee ida bsiickeetitiad ‘thi canh tranh - Déi this mi tiém din - Sdn phim they thé. : ‘ té qube din. <6) Nguwbi cung cd. ‘d) Khach hang, can rong 4 ndi dung sau day, e6 mot noi dung khOng phil 1a de diém ca mot Quyér dink gun tr {a) Trae tiép hung vao cée t8-chite, cht. 06 nha quan tl var ‘quyét dink. feel ae teen (b) Lign quan dén vige ‘si dung nhiing théng tin vé vén'dé cin phai gidi quyét. (6 Ludn lim phit eign host dng cde hg théng bi quis tr, (a) Duge xdy dymng trén co 36 syrhiéu biét vé tinh khéch quah eda siy van AGng vé phat trién cua hé théng bj quan tri, Cu 19: Néu phan loai cae quyét dinh quan tri theo thdi gian thye hign, ta s& khong cO: (a) Quyét dintrddi han. 1 (b) Quyét dinh trung han. (e) Quyét dinh ngén han. @) Quyét dinh déo han. Cfiu 20: Whimg yeu cdu d6i voi quyét dinh quan tr s€ khéng nha thiét phii dat dugc: (9) Cé can cit khoa hoc, théng nhat, tun theo céc quy: inh, thé ché chung, (b) Diing thdm quyén va c6 djnh huéng, : (6) Cyr thé vé ma thi gian va théa man céc yu chu kip thoi, @ BS chinh xéc tuyet di tnd khi thyc hién. ‘Cu 21: Hanh dng sau day khang phai Ia hogch dinh: : {a) Ong Trung Phong Kinh doanh ciia mt cOng ty dang span re cdc qui ché, qui djnh dé cdc nhan-vien thye hign theo: (b) Ong Gidm afc xéc dinh chiéa luge cua céng ty dén ném 2005 18 phai suét Kha duge ning sang céc nude Chau Au, dng thai chi va ede bign phap 4é thuc hign diéu.do. t : : ore Ta 1g Phng Hanh chénh dang huéng:din.mot:nhan viér soan thio va trinh bay mot ban ké hogch theo nhing, nndi dung va y kin chi dgo cia Ong Glam dc. : ciate (a) Anh TS sruing TO bio vé cla Mot co quan dat ra. sini a dung cdn chi y va thye hign theo trong dip *Fét Nguyen dan nhim bio vé 18t co quan.trong dip Ié 16m nay cia d8n 1 Caw 22: Hanh dong sau day cba mét ngudithirky mang: jn chat 1a mot.cong vige hogsh inh: (a) Soe thio van ban. : 8 ‘Sap xép thoi gian tun sau cho Giém déc. 2 aati may bin ké hoach cho Ong Giém dbc. | : ; t {@) Cipla thong mu ti vA bigrt php the hign trong 6 tis bing ght fm do Giém be age. ‘Cam 23: Hogch dinh gidp nha quan tri nhéng loi fob. chinh sau day, ngog! trix: @) Tay tbc tinh hung quai tr {b) Phdi hop cc ngudn lye hu higu hon. . {6) Tap rung vio ede mye teu va ehinh séch cia doanh nghip @ Sinsing nésrinhnfog they 4b} cia méiteubng Ber ngoai. cau 24: Kh n6i sw kde nha gida Hoge i ehidtece v8 Howe din de nghifo, ngudita thubng khong s0 sérih chiing qua yéu t6 sau day: @ Con ngudi thye hign. ce 1 (b) Thai ha, (c) Khudn khd, pham vi. (0) Myc tiv, Cu 25: G cic doanh nghigp Kin, ngudi ta khdng nit dbf ogi chidn huge sau dy:i (6) On inh. | Qnty, ; £ Ce Cat gham a tid kid, a i 4 @YGidi thé va than lép Iai doanh nghigp méi. ‘Cau 26: Ce kd hogch don dung thvomg g8P trong hogchdinh ike nghigp Keng bao gb: Chinh sich. | 7 ‘ » Chuong trinh. (©) Dyan, (@) Naan séch, ‘Cau 27: Té chic ta mot trong nhting chic nang chung cla quah tr, lin quan-dén cdc ‘host déng: ) Gi tan bo méy 16 chic va.thanh fap nén cdc bd phén mi tfong 16 chi moi céch dinky. 7 8 Xéc lép ede moi quan hé vé chic ndng, nhiém vy, trdch nhiémi v4 qyyén tian gitka cdc bo phan: (6) Dinh kj thay déi vai trd ota nhing ngudi quan tr va nhiing)ngudi thir hanh. (4) Sa thai nhan vign cd va tuyén dyng nhin vin, moi mét cacl| deu din, ‘Cau 28: Phat biéu nao sau day khéng ding khi sé Téa hand qui tri: ne He : (a) Tam han quin tr rGng hay hep tity thuge vao niing lye nhd quan tei, trinh 48 nhin vién, 46 &ri dinh eda‘eBng viee, (b) Tam han quan tri 1a khéi nig ding dé chi s6 hong nhan vién cdp dudi ma mét nha quan tr} <6 thé digu khién m cach t6t dep nhat. {¢) Tam han quan tri cé lién quan mat thidt dén sé long céc ting nde trung gian trong mét td chite. : @) Tim hen quan tla 36 lugng nhin vign didi quyén (ké ca shang ng rye thuge hing aking Ag’i ndy, néu & ma mot nha quan tr] c6 thé digu khién movcde tt dep mhat.-._ 5 Chu 29: Theo Max Weber, co 3 ya thuge quan diém cia éng ta! (a) Bam nha chire vahop php, (2) Cp didi thita nhdn quyén hanh dé la chinh dang. @ Cay dudi bau nén chic vy cia cap en, 7 (@) Bamthén ni quan tr ¢6 kha nding vi efe if tinh khign vd duci tin tudng, i inh thanh ngudn géc ctia quyén hanh. Vay }.mét ndi dung sau day ld khds Cfiu 30: Phat biéu sau day vé m6 hinh t6 chise 1a chua chic chinh xée: 7 . (@) Mot cOng ty-duge sap xép gém 4 phong Tai vy, Hanh chéah-nhin sy, Ké hoach-kinh doanh; Kg thug, thi ta goi dé td chite theo chite nang, z (0) Mét Cong ty 26:Gidim abc cong ty va cic Giém déc phy tréch rigng time Joai sén phdra cia cOng ty, tht ta goi dé ta . chite theo sin phim, 7 : 1 ‘i (¢) Mot Céng ty ob Gidm déc céng ty va 03 Gidm Adc phy trdch: bin hang cho cdc dai ty, xudi khdu hang ra cdc nude, ban hang cho tiéu ding 1é trong aurdc, thi ta goi d6-18 t6 chic theo.khéch hang. . 1) Mor Cong ty co cde mang lu6i day 6 eae tinh, thank ph Khip nue th ta api dé lb cht theo a bln oat dng Céu 31: Qué trink tuyén chen nhan vién gdm 4 giai doan co-bat gi : Cau 3 Qala 6m 4 gla don co ban sau diy, nhung trong d6 o6 mot gal dog, drge ma (a) Xée dinh shu edu nhan tue eva doanh nghiép, (0) M6 ta e6ng vige va xd dinh tigu chudn ella chic danh cong vie. oo QP) Tim nguén ting vin tir bén ngoai. (4) Tuyén chon tng vien t6t nhdt theo yéu clu cia cong vige, ee iu 92: Trong khi nghién cinu oo 98 cia ly thuyét tam x8 hf ve sy agg wien, git ta Khoi thy 66! Biber cat ny td ete -vGi nang svat leo déng, eit ¢ hu ‘cia cOng nha, va tio didu Ri tated quan toga tonya ee 40 ‘ign cho rd 28. abe ) 45. [a bd 2|a b © ) 2% jab) 6 j4% [a yp € od iw}) be ¢ yo, Ja vb © ) ja fa by) o afa.b ) ¢ Bota. b pod 4. ja by. a 7 we ]) be 4 yw |) bv © o {4 Jo b © ) Ja b ) a 33, abc) so fa) ce @ way ie 4d 34. fab je) pba A, Clu hai trite nghigm: Chu 1: C6 thé higu thudt ngi "Quan tri" nhur sau: (2) Quine gu en quan ty. (b) Quén ti 1A sw iv buge ngudi kde hanh dong. ¢ 7 Quaint 1a ty minh hin ding huxdng toi muc ti€) bing chinh nd lye c nha. (Go date phone ne im chon ne Ot me iu ng vA bing a ng a AS(Cu 2: Moi yéu t6 cdu thinh nguén luc cua 10 chic déu quan whe nhung tong 46, quan trong nbd ta: ‘@) Nh tye (con ngudi) (b) Vit lye 1a may méc thiét bj, nha xuéng,... (c) Vat lye la nguyén, nhién, vét ligu,... 1 (a) Tai Hye (tin). t (Cu 3; Qué trinh quan tr bao gbm céc hoat dong co:ban, doa: | + @) Hoach dinh, té chite, digu khién, va kiém soat. (b) Ké hoach, t8 chire, nhan sy, tai chink. {c) KJ thudt, tai chinb, nhdn su, kinh doanh. case! (a) Lap ké hoach, 18 chite sip xép, tuyén dung nhan luc, kiém tea va than ta, ‘Citu 4: Phat biéu nao sau day chua chinh xe: (a) Higu qué cia mét qué trinh quan (ri cng cao khi két qua dat duge cng cao hon so véi chi phi b8 ra. (b) Higu qué oda mot qué trinh quan tri cang thap khi chi phi bd fa cang nhiu hon két qué dat dugc. © Higu qua cia mot qui tinh quan te c6 nghta 18 chi phi da baka la thép née (a) Higu qua cda mot qué trinh. quan tr ti Ig thudn voi két qua det:duge, nhung Iai ti 18 nghich véi chi’ ph bé ra cho qué tinh dy. (Cau $: Host dng ciia mot qué trinh quan tri duge coi Ia dat higu qué cao hon chinh né (a) Bau vio tng trong khi diu ra gitt nguyen. (b) Bau vio gitr nguyén trong khi dau ra giém xudng. @) Ddu vio gidm xubng va dhu ra ting len. (@) Bau vao tang lén va dau ra giim xudng. (Chu 6: Ngudi ta phan toai ky nang quiin tri gdm: (a) Ky thuft, gino tip; tanh dao. (b) Nhain sy, kg thug kidm tra (©) Hoach dinh, 16 chite, diéu khién, kiém ra @) Ky thudt, nhén sy, te duy Cu 7: Mot trong bén ndi dung sau day khéng phai a de trung bia mét t8 chic: (a) Mét #3 chite 1d mét thye he 66 mét myc ach Figng bie, eee 4b) Mt 8 chite ¢6 nhidu thénh vien (©) Mét t6 chic c6 mérco-cdu mang tinh he théng. @) MGt td chite 4 mét doanh nghiép, mot cng ty. ‘Cu 8: Trong mgt qué teinh quan tri, ngurdi china hah las ® Nauti ‘eae tiép lam mét cong vige hey mgt nhidm vy, va khdhg o6 tréch nhigrh tng coi céng vie eva hang ngudi (b) Ngudi chi cdo thira hanh nhang méah lénh cia ep tren. ; (6) Ngudi dimg quan tim dén céng vige cia ngudi khéc, (d) Neubi chép hanh thye hign tit c& cdc y kién cia moi ngurdi hae. Chiu 9: N6i vb.cdp bac quan tr), ngudi ta chiara: 7 (a) Hai edp: cp quin tej va cdp thi hanh, (®) Ba cdp: cp tanh do, edp didu hanh, va cp thye hién. @) Ba chp: eflp cao, cd trung, cdp co 86. : - (@) Bon chp: Cp cao, cdp gta, cp co s6 va edp thip. Ciw 10; Mai ngudi 1a nhném trumg nhdm soan théo vin bin {fue Phong Hanh chénh. Ngudi dy phai-didu hanh cOng vige cba 03 nhn vién khéc. Vay ngurdi dé la: 7 @ Nguoi quan ui (bY Nouri quien tei ‘ap cao. i 4p diéu hanh,(c) Nguoi quan tri cap gia 4B) Neudi quan ti edp co sb: Cu 11: Phée bidu ndo sau day khéng chinh xtc khi nbi vé k¥ nang cla nud quan tri: (a) Ky nang ky thudt la nhiing kh nang cin thiet ‘48 thurc hign mt cong vige cy thé; ni cdch Khéc, J@ trinh dg chuyen bn nghigp vy eta nhd quan tr 46) K¥ nang nhan su la kha nang cting tam vie, dong vier, digu khién con ngudi va tép thé trong td chite, di 46 14 thuige: « (@) Bignkhuyét nhdn vier ‘dp, déng nghiép ngang hang, hay cp ten, (6) Kg nang tu duy ta kha nang hid 78 mize d9.phite tap ga mBi trudng, va bidt cdch gidm thiéu su phic tap 46 xubng mvt mite a6 c6 thé déi phé duoc. {B) Dal ngudi quan ti, 6 bAt ci vi tri ndo, Logi inh «8 chic hay doanhi nghigp néo, thi dt yeu phai'c6 cA ba kj nang ky thugt, nhdn sy Va tu duy nhur nhaw. ‘Cu 12: Pht bigu néo sau day lién quan vOi cdc ky ning cia ngudi quan tri fa khéng chinh xée: (a) Ong Gidm déc Cong ty higu biét vé nghiép vu ké ton thi ta goi do 44 ky nding KP thudt ca Sng ta. (b) Ong Trudng Phéng Hanh chanh cd quan he 61 voi mgi ngwdi trong cOng ty va duige mai ngudi yeu mén thi ta goi 4d a ky ning nhén sy cia Ong ta, @ Ong Trudng Phong kinh doanh ¢6 nhan dink dung dan va kip thai vé vige khong thé 16 chic dura hang dén ban & Nha ‘Trang trong dip hé nam nay nhu da dy: kién thi ta goi 6 la ky nang ky thugt cila dng ta. (a) Chi Té trudng TS van thy di kip thd ohn thay ¢6 van 48 gi dé bat thudng trong céch soan thio mot van ban cbarnhan ign dudi quyén thi a gol dbl ky ning tv duy eda chj Cw 13: Phat bidu nto sau day 14 chinh xéc khi ndi ve ‘ef ky ning trong midt cdng ty: (a) Ong Giém dde c&n-phai gidi v8 nghiép vy ké ton honjéng Ké todo trudng thi méi chi huy dyge. oe ¢6) Ong Trudng Phing Hanh chénh edn nnn ra none idm chua chudn xde trong 161 sogn {hao van ban cia nhan.vién sogn théo vin thu. . : {e) Ong Trudng Phong Kinh doanh cn o6 ky nang giao’ 1é ohan-sy tt hon éng Trudng Phing Ky thugt vi phai tiép xGc vai Khdch ang méi ngay. : 7 (a) C6 thor ky teudng khéng fn Bidt ‘ve cdcti xp mot la thu va bO vio phong bi, vi d& e6 nhiin vién thu ky vin phong duéi quydn tam vige dy. Chu 14: Mot ong bén n8i dung sau day s# mb t4 Khong chinh xc ae tn co fin vé wan bet mag 1 ce: &6 Ve (a) Sy ty quan cf nha va cde ea-ché. 7 . : @) Sir h8 tra cata cde nha quan tr va sy tudn tho tuyét dBi cba nhén vign. {@) Su dodn kdt ya sur si ten thusémg trong mot wd che! : . (a) Sire chiu dmg nhging Kung d6t-vé rb ro : i; Cli 15: Nguidi ta ft nbi v8 Sif amb hudnig ctia vin fda 16 chute trong thee hamh trén quan tr] 6 Khia cant: = @) DSi xis. tinh crm voiinhan-vien. ~ I (b) Didu.-dgng nhan vien. : 1 {ay Toyéa ohn vien tirnigodi vio tb chic ~ ! : Clu 16: Chu ky sng oba sin phéim ln fuot tréi qua.cée gia doan: . x (@) Ra dei, phat trig, bdo ida va suy-thoi °°” i ‘ (b) Bio Rds, suy thos, ra di edi mdi, Iai tip tue phat én, (6) Ra di, phat widry, baorhda va bj bly: diet (2) Ra di, bap bénh, c6 ging, va phat trién menh & Chu 17: Yéu td Khch hang thisge moi teudng: | @ Vi md Vins (o) Van ha t8 chite . (0) Che cfu tn 48 sai i ww 18: Yéu tS chinh tr phap luge thude riot wrubnigh Vi mo (by Vid