CHAPTER

Entering and
Contracting
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 Describe the issues associated with entering
into an OD process.
 Describe the issues associated with
contracting for an OD process.

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Organization Environments and Inputs

 Clarifying the Organizational Issue

 Presenting problem
 Symptoms
 Determining the Relevant Client
 Working power and authority
 Multiple clients -- multiple contracts
 Selecting a Consultant
 Expertise and experience

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Elements of an Effective OD Proposal
Elements Description
Goals of proposed Descriptive, clear, and concise goals to be
project achieved
Proposed process or Description of (1) diagnosis, (2) data analysis
action plan process, (3) feedback process, and (4) action-
planning process
Roles and responsibilities What will various leaders, including the OD
Fees, terms, and practitioner, be held accountable for?
conditions
Recommended Provide change strategies, including
Interventions education/training, political influence,
structural interventions, and confrontation of
resistance.
Fees, terms, and Outline fees and expenses associated with the
conditions project
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Elements of an Effective Contract

 Mutual expectations are clear

 Outcomes and deliverables
 Publishing cases and results
 Involvement of stakeholders
 Time and Resources
 Access to client, managers, members
 Access to information
 Ground Rules
 Confidentiality
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Interpersonal Issues in Entering & Contracting

 Client Issues
 Exposed and Vulnerable
 Inadequate
 Fear of losing control
 OD Practitioner Issues
 Empathy
 Worthiness and Competency
 Dependency
 Over identification
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