TABLE OF CONTENTS

Page
TITLE PAGE ………………………………………………………………………...
DECLARATION …………………...……………………………………………......
CERTIFICATION OF PROJECT PAPER………………….……………………......
ABSTRACT …………………………………………………………………… IV
ABSTRAK …………………………………………………………………………… V
ACKNOWLEDGEMENTS …………………………………………………… VI
LIST OF TABLES …………………………………………………………………… IX
LIST OF FIGURES …………………………………………………………… X-XII

CHAPTER INTRODUCTION.…..........................................................................
1.1 Project Background ........................................................................ 1-2
I 1.2 Problem Statement............................................................................ 3
1.3 Objective(s) of the Project .............................................................. 3
1.4 Scope of the Project ........................................................................ 4
1.5 Significance of the Project .............................................................. 5
1.6 Assumption and Limitation of the project....................................... 6
Conclusion ............................................................................................. 7

CHAPTER LITERATURE REVIEW ...................................................................

Introduction ........................................................................................... 8
II 2.1 Review of Current Situation............................................................. 8-9
2.2 Review of Related Literature .......................................................... 10 - 12
2.3 Review of Related Products ............................................................ 13 - 24

CHAPTER METHODOLOGY..............................................................................
Introduction .......................................................................................... 25
III 3.1 Project Methodology ...................................................................... 25
3.1.1 Requirement analysis phases.................................................... 26 - 27

VII
 3.2 Development methodology………………………………………… 28 –29
3.3 UML Diagrams…………………………………………………….. 30
3.3.1 Requirement List................................................................ 30
3.3.2 Use Case Diagram……………………………………….. 31
3.3.3 Class Diagram…………………………………………… 32
3.3.4 Activity Diagram………………………………………… 33
3.3.5 Sequence Diagram………………………………………. 34-35
3.3.6 Communication Diagram………………………………... 36-37
3.4 Tools and Hardware………………………………………………... 38
Hardware Requirement…………………………………. 38
Software Requirement…………………………………... 39
Conclusion……………………………………………………………… 39

CHAPTER FINDINGS AND DISCUSSIONS ..………………………….………

Introduction ...………………………………………………………….. 40
IV 4.1 System Testing ………...................................................................... 40-58
Summarize table of system testing …...………………………………... 59
4.2 Analysis ………….………………………………………………... 60-65
Conclusion……………………………………………………………… 66

VIII
CHAPTER CONCLUSION AND RECOMMENDATIONS …..…………….………
5.1 Summary.…………………………………….…………………….. 67
V 5.2 Conclusion .………………………………………………………... 68
5.3 Recommendations …………………………………………………. 68
Bibliographic …………………………………………………………... 69-70
Appendix A ……………………………………………………………. 71-73

LIST OF TABLES

Table Content Page

2.1 Comparison between other 24

system

3.1 The requirement list for NSI 30

My Voice Mobile Application

3.2 Hardware requirement 38

3.3 Software requirement 39

4.1 Summarize table of system 59

testing

IX
 LIST OF FIGURES

Figures Content Page

2.1 The MDCPS Report Child Abuse menu and reporting 13
interface
2.2 The MDCPS Report Child Abuse submitted report 14
history
2.3 The preference of reporting 15
2.4 The report is retrieved to allocate the report to a 15
certain organization
2.5 Medias can be uploaded as an evidence 16

2.6 The category of abuse reporting 17

2.7 Creating a report and viewing the history 17
2.8 The complaint field 18
2.9 The employee abuse report site 19
2.10 The saved employee abuse reports in admin’s view 20
2.11 The main page of SISPAA 21
2.12 The first part of SISPAA complaint form 21
2.13 The lower part of SISPAA complaint form 22

2.14 The login page of e-aduan 22

2.15 The complaint form in e-aduan 23
3.1 Stages in project methodology 25
3.2 The agile methodology phases 28
3.3 The use case diagram 31
3.4 The class diagram 32
3.5 The activity diagram for the abuse report submission 33
3.6 The sequence diagram for the registration process and 34
updating profile process
3.7 The sequence diagram for the abuse report submission 35
3.8 The communication diagram for the registration 36
process and updating profile process

X
3.9 The communication diagram for the abuse report 37
submission
4.1 Main page of My Voice Application 40
4.2 Drop down menu main page 41
4.3 User Registration Page 41
4.4 User login page 42
4.5 Dashboard 42
4.6 User profile details update 43
4.7 User change password 43
4.8 Register Complaint 44
4.9 Add supporting document 44
4.10 Pop message after successful report 45
4.11 Complaint History 45
4.12 Complaint details 46
4.13 Wrong Username / Password 46
4.14 Admin Login page 47
4.15 Admin Homepage 47
4.16 Manage Complaint 48
4.17 Complaint Details 48
4.18 View full complaint details 49
4.19 Manage User account 49
4.20 User login log 50
4.21 Add Category 50
4.22 Manage Category 51
4.23 Add State 51
4.24 Manage State 52
4.25 NSI login page 53
4.26 Homepage of NSI 53
4.27 Manage Complaint 54
4.28 Complaint Details 54
4.29 View full complaint details 55
4.30 View supporting document 55
4.31 Remark Complaint 56
4.32 Remark successfully pop-up message 56
4.33 Xampp server main page 57
4.34 Database of complaint remark 57
4.35 Database of complaints 58
4.36 Preview of survey form 60
4.37 Link provided in WhatsApp application 61
4.38 Employment status 61
4.39 Pie chart of response for question 1 62
4.40 Pie chart of response for question 2 62
4.41 Pie chart of response for question 3 63
4.42 Pie chart of response for question 4 63
4.43 Pie chart of response for question 5 64
4.44 Bar chart of question 6 64
4.45 Pie chart of question 7 65
4.46 Pie chart of question 8 65

XII