Example: Let's say a customer contacts you with interest in a particular product, but

that product happens to be back-ordered until next month.

 With positive language: “That product will actually be available next month. I can place
the order for you right now and make sure that it is sent to you as soon as it reaches our
warehouse!”

A customer ordered a product online, and they still haven’t received

it after the expected delivery date. The customer is irritated and
demanding a refund.

A customer has bought a new gaming computer and claims that it

doesn’t comply with the characteristics specified by the
manufacturer.
An angry customer is yelling over the phone about a software
malfunction that is jeopardizing an important project. The
customer’s emotions have gotten the best of him/her.
A customer is keen on one of your top-selling products and wants to
know when it’ll be back in stock.
A customer comes into your store complaining about a recent
purchase that is defective in some form. Rather than jumping to
conclusions that effectively place the blame on the customer, try to
empathize with them, as they’re likely disappointed over a purchase
that they put a lot of thought into.
A customer contacts your technical/support team with ideas on how
you can improve your product. Customers often provide invaluable
insights that can help your company thrive and grow.
A customer has purchased a VPN service and – against the terms of
services –has installed it on multiple devices.